DROBO FS - Network Storage (NAS) DATA ROBOTICS - Free user manual and instructions

USER MANUAL DROBO FS DATA ROBOTICS

Drobo FS and DroboPro FS User Guide

data robotics, inc.

Note

EN Please check the following website for the most up to date Drobo User Guide. www.drobo.com/support

I. Introduction 1
II. Getting started 3

Three easy steps 3
Selecting hard drives. 3

Choosing capacity 4
Keeping your product up-to-date 4
Safe Shutdown of your FS array. 4
Saving Power 5
What to do when not using your FS storage array 5
Online Resources and Assistance 6
Best Practices 6

III. Drobo FS Setup 7

Install Drobo Dashboard 7
Inserting drives into Drobo FS. 7
Connect Drobo FS to your network 8

Ethernet 8

Connect power. 8
Initialize your Drobo FS. 9
Drobo FS Lights 10

IV. DroboPro FS Setup 11

Install Drobo Dashboard 11
Inserting drives into your DroboPro FS. 11
Connect DroboPro FS to your network. 12

Ethernet 12

Connect power. 12
Initialize your DroboPro FS 13
DroboPro FS Lights 14

V. Using Drobe Dashboard with your FS array 15

Drobo Dashboard basics 15
The main page 15
Advanced Controls: Data tab 17
Advanced Controls: Tools tab 18

Drobo FS and DroboPro FS Settings 19
General Tab. 19
Drobo FS. 19
DroboPro FS 20
Dual disk redundancy. 20
Disk drive spin down 21
Dimming the Indicator lights (Drobo FS only) 21
Network Tab. 21
Network Mode (DroboPro FS only) 22
Admin Tab 24
Shares Tab 24
Time Machine - Mac OS X 27
Alerts Tab 29

Additional features 29

DroboCopy 30
DroboApps 30
Keeping Drobo Dashboard up-to-date 30
Accessing files on your FS storage array 31

VI. Tips and Troubleshooting 34
VII. Index 40

I. Introduction

Thank you for giving another Drobo® storage device a good home! We at Data Robotics, Inc.™ have been working since 2004 to make protecting, storing and managing your digital content truly effortless.

Why Drobo?

The Drobo family of products provides effortless, safe and expandable storage. There are many different ways to store and protect digital content, but Drobo is the only fully automatic storage device that performs many data management tasks without user effort. Here's what you can expect:

Fully automated data protection and management

• Drobo automatically configures itself for data protection so you don't have to.
• When a drive fails, your data is still safe (and all drives do eventually fail).
• Drobo senses any corrupted data and ensures that you only access non-corrupt data.
• No downtime to add capacity. Just add a drive to an empty Data Bay, or replace a smaller drive with a larger one regardless of capacity, speed, or manufacturer.
• After a drive is installed into an empty bay, the new drive capacity is immediately available and protected.
• Drobo can act as one large drive, making it easier to find what you've stored on it.
• Drobo's Data Bay indicator lights tell you everything you need to know!

Infinite expansion

• Upgrading capacity is as simple as adding ink to a printer.
• Mix 'n match any 3.5" (SATA) hard drives; no worrying about matching make, model or capacity of Drobo's existing drives.
• Upgrade forever—just replace Drobo's smallest drive with a larger capacity drive. No data migration or reconfiguration is required.

BeyondRAID™ storage technology

What does it mean to go Beyond RAID? Going beyond traditional RAID means leaving choices between striping and mirroring, limitations on expandability, drive sizing, and drive ordering behind. Beyond RAID™ technology is the next generation of storage that brings together safety, reliability, expandability, efficiency and of course ease-of-use.

BeyondRAID can be adopted without any change in infrastructure, allowing you to maintain your current file system and operating system—eliminating the friction costs typically associated with moving to a new technology platform.

Standard RAID levels are full of compromises. Do you want striping or mirroring? A two-disk or four-disk RAID set? BeyondRAID is able to solve these issues because it is built on an advanced virtualization platform. If you already understand how RAID 0, 1, 5 or 6 operate(s), you understand the fundamentals of BeyondRAID since BeyondRAID relies on the same underlying algorithms.

Welcome to the world's best storage experience.

Who is Data Robotics, Inc.?

Data Robotics, Inc. was formed in 2004 in California's Silicon Valley with a vision to take the pain out of storage management. Data Robotics, Inc. developed the technology inside Drobo for people who "have to" protect their valuable digital assets, but "hate to" – because it's complex and time consuming. For those people, we created Drobo, the world's first storage robot. It is a fully automated data storage system that provides the only truly effortless, safe and expandable storage solution. Unlike outdated technologies that emerged twenty plus years ago and the frustrating products on the market today, Drobo is an industry-changing product line that combines the advanced concepts of storage virtualization and cybernetics, to take the pain out of storage management.

II. Getting started

Your Drobo file sharing product (FS storage array) is designed to share data over a network. This eliminates the problems of physically moving your storage device between computers and having to take into account different file system formats in order to share your data.

Three easy steps

To set up your FS array, you will need to do the following:

1. Install Drobo Dashboard – After installation, launch Drobo Dashboard and leave it running while you complete the setup.
2. Insert drives – Use any 3.5" SATA drives. Start with at least two drives to protect your valuable data. If you plan to use Dual Disk Redundancy, start with at least three drives. All data on the drives will be erased.
3. Connect cables – Connect the FS array to your network and then connect power.

Drobo Dashboard will automatically discover your FS storage array. It will take a few minutes for your device to finish its initial setup. After the unit is ready, you should set the administrative username and password. Then you can create new shares, add users, and change other settings.

You will find more details on the setup in the "Drobo FS Setup" section on page 7 or the "DroboPro FS Setup" on page 11.

Selecting hard drives

Drobo devices are unlike typical storage devices. They make it extremely easy to increase storage capacity in the future by simply inserting additional drives or replacing smaller drives with larger ones. This means you can buy the storage you need today and then easily expand later. You can save hundreds of dollars over time.

Drobo storage devices don't care what manufacturer, capacity or speed of hard drive you install. They accept all standard 3.5-inch internal SATA hard drives. SSD, SCSI and older IDE or ATA-type drives will not work.

Warning! Please note that when adding hard drives to your Drobo storage device, any pre-existing data on those drives will be erased.

Choosing capacity

The number and capacity of drives determine how much usable protected storage your FS array provides. Take the guesswork out by using our Capacity Calculator at www.drobo.com/calculator, a web-based tool which determines the actual usable protected capacity, based on any combination of drives. To calculate the approximate capacity yourself, omit the largest drive and then add-up the capacity of the remaining drives. If you plan to use dual disk redundancy, omit the largest two drives. For example (largest drives are crossed out):

Single Disk (Default) Redundancy

# Drives	Drive Capacities		Usable Protected Capacity*
3	250GB + 250GB + 250GB	= 500GB
4	250GB + 250GB + 250GB + 500GB	= 750GB
4	750GB + 250GB + 250GB + 500GB	= 1000GB

Dual Disk Redundancy

# Drives	Drive Capacities	Usable Protected Capacity*
4	250GB + 250GB + 250GB + 500GB	= 500GB
5	750GB + 500GB + 500GB + 500GB + 250GB	= 1250GB
5	750GB + 1000GB + 500GB + 500GB + 500GB	= 1500GB

• Actual capacity will typically be less than these numbers due to different systems used for rating capacity. These discrepancies have nothing to do with Drobo storage devices.

Keeping your product up-to-date

During your initial setup, Drobo Dashboard asks if you want to check for updates automatically. We highly recommend you select the "Yes" option to assure optimal performance of your FS array. This feature enables you to keep both Drobo Dashboard and your product's firmware current. Subsequently, you will receive a notice when a newer version is available. You can check for the most current versions at www.drobo.com/support/updates.

Safe Shutdown of your FS array

In the event that you need to shut your FS array down for any reason, it is very important that you shut it down in a safe manner in order to protect your valuable data. Improper shutdown can result in lost data.

It is always advisable to shut your FS array before disconnecting the Ethernet cable(s) or power cord. In most cases, you can do the following:

1. Check the activity light on your FS array to make sure no user or application is accessing the FS array. (The activity light should be off.)
2. In Drobo Dashboard, go to Advanced Settings -> Tools.
3. Click the "Shutdown" button.
4. After the power light has turned off, it is safe to disconnect power, Ethernet cable(s) and remove the disk pack as required.

For more detail, including different situations or lack of access to Drobo Dashboard, please see our knowledgebase article, How do I safely shut down my Drobo FS, DroboPro FS, Drobo S, DroboPro or DroboElite?

Saving Power

If you are concerned about saving power, you don't need to worry about turning off your FS array when not using it. The device automatically goes into a power saving mode (spins down the hard drives) when it has not been accessed for 15 minutes (default) or the time you selected in the General tab. Note that when the drives have spun down, it will take your FS array a few moments to spin the drives back up again when you try to access it.

Note: Both Drobo FS and DroboPro FS allow you to modify the time intervals for disk drive spin down. See page 21 for details.

What to do when not using your FS storage array

If you are not going to be using your FS array for an extended period of time, then it is a good idea to shut it down. Make sure that no applications on your computer are using the device by checking the activity light. If applications are using your FS array, they may prevent it from properly disconnecting.

Open Drobo Dashboard and click Advanced Controls -> Tools. Then click the "Shutdown" button. Make sure the power light is off before disconnecting the data cable or power cord.

If you do not have access to Drobo Dashboard for any reason, then:

1. Check the activity indicator to assure there is no data being transferred to or from your FS array.
2. Toggle the power switch on the back of your FS array.
3. When the power indicator goes off, it is safe to remove the power cord and data cable(s) from the back of the unit.

Best Practices

There are a number of things you can do to protect your valuable data. Using a Drobo storage product is obviously a major step. However, there are additional actions you can take to provide even greater safety for your data. To learn more about this important topic, please visit our Best Practices site at www.drobo.com/support/best_practices.

Online Resources and Assistance

Data Robotics, Inc. provides an extensive online knowledgebase to help you resolve issues, check for product updates, access electronic documentation, request technical support, etc. Please visit this valuable resource at: http://support.datarobotics.com/.

III. Drobo FS Setup

Install Drobo Dashboard

If you have not already installed Drobo Dashboard, insert the Drobo Resource CD that came with your Drobo FS into your computer. (Make sure it is connected to your network.) You can also download the latest version of Drobo Dashboard at: www.drobo.com/support/updates.

From the on-screen menu, select "Install." After Drobo Dashboard is installed, it will start automatically. Drobo Dashboard assigns "Drobo-FS" as the default name for your Drobo FS and automatically formats the volume when it first discovers your Drobo FS. To change the name of your Drobo FS, see page 21.

Note: To install Drobo Dashboard, you will need to have administrative rights on your computer.

Inserting drives into Drobo FS

Once you've chosen the number and capacities of drives to install, all you have to do is remove the face plate of your Drobe FS by simply pulling it off and then sliding the drives into the Data Bays. It doesn't matter which drive goes into which Data Bay. You should note that any pre-existing data on the drives will be erased. Be sure not to touch any exposed hard drive circuit boards after unpacking.

First orient the drive connectors so that they are pointed towards the Drobo FS and are at the bottom of the drive (as shown). Open the Drive Lock by pressing it towards the left and slide the drive into the Data Bay until you feel the connector "mate" at the rear of the Drobo FS. If the connectors seat properly, the Drive Lock will snap behind the drive, securing it into place.

Tip: Insert the drive with top silver plate facing up (circuit board down).

Connect Drobo FS to your network

Ethernet

Your Drobo FS connects to a network using an Ethernet port. Use the Ethernet connection on the back of the Drobo FS to connect to a router or switch. Use the Ethernet cable included with the original Drobo FS.

Note: Drobo FS supports a gigabit (1000 Mbit/s) connection. It will autnegotiate the highest connection speed available to the router or switch. You will not get optimal performance if you are using a slower connection (10/100 Mbit/s).

Connect power

Once you have connected Drobo FS to your network, the next step is to connect it to an AC power source. Simply connect the power cord to the back of the Drobo FS and to your power source. Then press the toggle power button on the back of the unit to turn your Drobo FS on.

Note: As with all electronic equipment, we recommend connecting your Drobo FS to a surge protector or uninterruptible power supply (UPS), designed for electronics.

Initialize your Drobo FS

Your Drobo FS is set to automatically obtain an IP address (DHCP) on your network. When you connect Drobo FS to the network, Drobo Dashboard will automatically discover it. After Drobo Dashboard discovers your Drobo FS, you can set a static IP address if desired. If you don't have DCHP and need to use a static IP address, you should directly connect the Drobo FS to your computer's Ethernet connection for the initial setup. See the section, "Tips and Troubleshooting" on page 34 for further information on direct-connect and setting the IP address of your Drobo FS.

After you do the initial setup of your Drobo FS, you should set the administrative username and password. You are required to do this before you can set up shares, users, etc. Drobo Dashboard will prompt you for share names, usernames, etc. Please see page 24 for further information on managing shares.

Drobo FS Lights

One of the many benefits of your Drobo FS is a series of lights that tell you everything you need to know, without your having to launch any application software on your computer. Remember, Drobo FS is designed to actively monitor and protect your data at all times.

Drobo FS will automatically take any necessary actions and display them using the following lights:

Drive Lights

Green: No action is required. All drives are healthy.

Solid Yellow: Add a drive or replace the current drive with a larger drive soon. Drobo FS is running out of disk space.

Blinking Yellow and Green: Do not remove these drives or power down. Drobo FS is working to protect your data.

Solid Red: Add a drive or replace the current drive with a larger drive immediately. Drobo FS is critically low on space.

Blinking Red: Replace this drive immediately. This drive has failed and needs to be replaced.

Power Light

Green: The power is on and Drobo FS is ready.

Yellow: Drobo FS is in standby mode.

Red: Drobo FS has overheated. Disconnect the data cable and then the power cable. Let it cool down for at least 30 minutes and then restart.

Activity Light

Blinking Green: Data is actively being transferred between your computer and Drobo FS.

Capacity Gauge

Blue: Displays the percentage of your Drobo FS that is full, in 10% increments.

Note: You can find information about the lights on the inside of the face plate.

IV. DroboPro FS Setup

Install Drobo Dashboard

If you have not already installed Drobo Dashboard, insert the Drobo Resource CD that came with your DroboPro FS into your computer. (Make sure it is connected to your network.) You can also download the latest version of Drobo Dashboard at: www.drobo.com/support/updates. (DroboPro FS requires version 1.8.0 or higher.) From the on-screen menu, select "Install." After Drobo Dashboard is installed, it will start automatically. Drobo Dashboard assigns "DroboPro-FS" as the default name for your DroboPro FS device and automatically formats Volume 1 and Volume 2 (16 TB each) when it first discovers your DroboPro FS. To change the name of your DroboPro FS, see page 21.

Note: To install Drobo Dashboard, you will need to have administrative rights on your computer.

Inserting drives into your DroboPro FS

Once you've chosen the number and capacities of drives to install, all you have to do is remove the face plate of your DroboPro FS by simply pulling it off and then sliding the drives into the Data Bays. It doesn't matter which drive goes into which Data Bay. You should note that any pre-existing data on the drives will be erased. Be sure not to touch any exposed hard drive circuit boards after unpacking.

First orient the drive connectors so that the connectors are pointed

towards the DroboPro FS andthey are facing the left side of the

device. The top silver colored plate of

the drive should be facing to the right. Open the Drive Lock by pressing it down and slide the drive into the Data Bay until you feel the connector "mate" at the rear of the unit. If the connectors seat properly, the Drive Lock will snap behind the drive, securing it into place.

Warning! Do not place your DroboPro FS on its side during normal operation.

There is a chance the drives will disconnect if you do this. For optimal performance and protection of your data we recommend that the DroboPro FS remain in its normal horizontal position.

Connect DroboPro FS to your network

Ethernet

Your DroboPro FS connects to a network using one or both of the two Ethernet ports. During the initial setup of your device, we recommend using only one of the Ethernet connections on the back of the DroboPro FS to connect to a router or switch. Use one of the Ethernet cables included with the original DroboPro FS. After the initial setup, you can configure the second Ethernet port as necessary. Your array can be configured in either Independent mode (default) or Network Failure Protection mode. See page 22 for further information.

Note: DroboPro FS supports gigabit (1000 Mbit/s) connections. It will auto-negotiate the highest connection speed available to the router or switch. You will not get optimal performance if you are using a slower connection (10/100 Mbit/s).

Connect power

Once you have connected the DrenoPro FS to your network, the next step is to connect it to an AC power source. Simply connect the power cord to the back of the DrenoPro FS and to your power source. Then press the toggle power button on the back of the unit to turn the unit on.

Note: As with all electronic equipment, we recommend connecting your DroboPro FS to a surge protector or uninterruptible power supply (UPS), designed for electronics.

Initialize your DroboPro FS

Your DroboPro FS is set to automatically obtain an IP address (DHCP) on your network. When you connect DroboPro FS to the network, Drobo Dashboard will automatically discover it. After Drobo Dashboard discovers the device, you can set a static IP address if desired for one or both Ethernet ports. If you don't have DCHP and need to use a static IP address, you should directly connect the DroboPro FS to your computer's Ethernet connection for the initial setup. See page 36 for further information on direct-connect and setting the IP address of your DroboPro FS.

After you do the initial setup of your DroboPro FS, you can then set up the administrator username and password and then shares, users, etc. Drobo Dashboard will prompt you for share names and usernames when you click the Add button. Note that the DroboPro FS creates Volume 1 and Volume 2 during the initial setup. Please see page 24 for further information on managing shares.

Note: Your DroboPro FS automatically creates two volumes. This will allow you to use new hard drives that exceed 2TB when they become available, without having to reconfigure your DroboPro FS or move a large amount of data to another storage device.

DroboPro FS Lights

One of your Drobo storage device's many benefits is a series of lights that tell you everything you need to know, without your having to launch any application software on your computer. Remember, all Drobo storage arrays are designed to actively monitor and protect your data at all times. DroboPro FS will automatically take any necessary actions whenever possible and display the following lights:

Drive Lights

Green: No action is required. All drives are healthy.

Solid Yellow: Add a drive or replace the current drive with a larger drive soon. DroboPro FS is running out of disk space.

Blinking Yellow and Green: Do not remove these drives or power down. DroboPro FS is working to protect your data.

Solid Red: Add a drive or replace the current drive with a larger drive immediately. DroboPro FS is critically low on space.

Blinking Red: Replace this drive immediately. This drive has failed and needs to be replaced.

Power Light

Green: The power is on and DroboPro FS is ready.

Red: DroboPro FS has overheated. Disconnect the data cable and then the power cable. Let it cool down and then restart.

Activity Light

Blinking Green: Data is actively being transferred between your computer and DroboPro FS.

Capacity Gauge

Blue: Displays the percentage of your DroboPro FS that is full, in 10% increments.

Note: You can find information about the lights on the inside of the face plate.

V. Using Drobo Dashboard with your FS array

Drobo Dashboard is used to set up, configure, and interact with your Drobo FS or DroboPro FS. (Version 1.8.0 or higher is required for DroboPro FS.)

Drobo Dashboard basics

Drobo Dashboard is the recommended companion application that keeps you informed of the status of your FS array and allows you to customize the unit to best fit your storage needs.

Note: To install Drobo Dashboard, you will need to have administrative rights on your computer.

The main page

Open Drobo Dashboard and you will see the main page. This page gives you a quick overview of the status and storage usage of your FS array. If you have more than one Drobo device, you can switch between the different Drobo units by clicking on the appropriate tab at the top of the window.

If you have set up an administrative username and password, this screen allows you to log into your FS array in order to manage shares on the device. (The first time Drobo Dashboard launches, you will see a message telling you that the administrative username and password have not been set up yet.)

In order to manage shares on your FS array, you are required to set up an Admin username and password. You can manage other features of your device without setting these up. For security purposes however, we recommend that you set up an administrative username and password as a best practice.

The pie chart shows you how much storage space is being used and how much free space remains. By placing your mouse over the pie chart, you will see a summary of the health of your FS array.

Are you curious about how your disks are being used? Click "How is my storage being used?" The capacity breakdown bar will appear showing you how your FS array is using storage.

• Available for data: Total protected space on the device that is available to store data
• Reserved for expansion: Unusable capacity reserved for future use when one hard drive is larger than the others. This space will become available when you add a larger capacity hard drive or replace a smaller drive with a larger one.
• Used for protection: Storage capacity that is used to protect your data against a drive failure
  Overhead: Capacity used by the FS array for management

Advanced Controls: Data tab

Drobo FS

DroboPro FS

The Data tab in Advanced Controls gives you in-depth details on the status of your FS array. You can also go to this screen if your device is in the process of protecting your data (blinking green and yellow lights)

and you would like to know when it will finish. The progress is shown in the "Data Protection" section.

Advanced Controls: Tools tab

The Tools tab gives you access to controls that allow you to customize your FS array. In this window you can change settings specific to your

Drobo FS or DroboPro FS and, if necessary, reset your unit back to the factory settings. This will erase all data on the drives. You can also reboot your FS array by clicking the "Restart" button. Additionally, this page displays useful information about the device, including the serial number and the installed versions of firmware and Drobo Dashboard. It also provides an easy way to check for updates of Drobo Dashboard and your unit's firmware. See page 30 for further details.

Drobo FS and DroboPro FS Settings

By clicking the "Settings" button on the Tools page, you can adjust a host of settings to suit your individual needs for your FS array. You can manage the shares on your device, set a login and password for the administration of your device and set up email alerts. Also, this is where you can enable dual disk redundancy, set the time period for disk drive spin down and, on the Drobo FS only, dim the indicator lights.

General Tab

Drobo FS

DroboPro FS

Dual disk redundancy

Dual disk redundancy is a setting that will protect your stored data against two simultaneous drive failures. When this additional safeguard is enabled, the amount of usable space is reduced in order to provide this added protection. To use dual disk protection, you are required to have at least three hard disks in your FS array and sufficient free disk space if there is already data on your storage array.

By default, this setting is disabled. To enable it, go to Advanced Controls -> Tools -> Settings -> General. Dual disk protection can be enabled or disabled at anytime as long as you meet the minimum requirements mentioned above. Note that when you switch from single disk redundancy (default) to dual disk redundancy, your FS array will perform a relayout of your data. The drive lights will blink green and yellow during this process. Depending on the amount of data on your FS array, this could take quite a while to complete. Do not turn the power off any time the drive lights are blinking green and yellow. However, you can shut down your computer during this process.

Disk drive spin down

By default, both Drobo FS and DroboPro FS automatically spin down the hard drives after 15 minutes of inactivity. This helps save electricity and can prolong the life of the drives. However, it will take your FS array a few moments to spin the drives back up again when you try to access it. If you want to change this setting, go to Advanced Controls -> Tools -> Settings -> General. Then use the slider to set the desired time interval for spinning down the drives.

Note: The drives in your FS array will not spin down if there are any active connections to a share or the array itself (administrator).

Dimming the Indicator lights (Drobo FS only)

You can set the indicator lights to full intensity (default) or low intensity. When the hard drives spin down, the indicator lights automatically dim. They are visually distinguishable from even the low brightness setting. Note that the change in the brightness takes a few seconds.

Network Tab

Drobo FS

DroboPro FS

Use this screen to rename your FS array and to set a static IP address, if necessary. Note that the name of your FS array must be no more than 14 characters and cannot contain any special characters or spaces.

For advanced users, this screen also allows you to use jumbo frames. Click the box at the bottom of the screen (MTU) and set the desired size. For a general discussion of jumbo frames, you can refer to http://en.wikipedia.org/wiki/Jumbo_frame or search the Internet for additional information. For more detailed information on using jumbo frames on your FS array, please visit our knowledgebase article, "Which Data Robotics products support jumbo frames?" and related links.

Network Mode (DroboPro FS only)

Your DroboPro FS can be configured in two different modes:

Independent (default): Each network interface is configured independently and may belong to separate network segments. One example of when you might use your DroboPro FS in this manner is to configure one port for your local (source) files and the second port for an offsite (destination) location.

Network Failure Protection: The network interfaces are configured as one interface. Only one interface will be active at a given time with the other interface in standby. When a link failure is detected for the active interface the standby interface will become the active interface if connected. For maximum protection, each port should be connected to a separate switch on the same subnet.

Note: If you do not check the "Network Failure Protection" checkbox, your DroboPro FS is in the Independent mode.

Your DroboPro FS defaults to Independent mode. To switch to the Network Failure Protection mode, simply click the checkbox next to the name. When you check this box, the "Network 2" column will be grayed out (inactive). After you click "OK," your DroboPro FS will have a "bonded" IP address--both the "Network 1" and "Network 2" settings will be identical.

Admin Tab

This screen is used to assign a username and password for the administration of your FS array. As the administrator, you can log into any share. After setting up a username and password, you will be required to login to your device in order to manage the shares on your unit.

Note that after you set a username and password, Drobo Dashboard will not ask you to login in again unless you previously clicked theLogout button. The logout button is on the Drobo Dashboard main page.

This screen also allows you to Enable DroboApps if desired. For more information on DroboApps, please see: www.drobo.com/droboapps/ and our knowledgebase article, "What are DroboApps? Where can I find them?" and related articles.

Shares Tab

A share is simply the name of a virtual folder on your FS array that is accessible through the network. A share will show up in Windows as a drive letter with the share name. In Mac OS X, the share shows up as a named volume.

Drobo FS

DroboPro FS

The Shares screen allows you to manage your shares. Each share will show up as a unique drive letter in Windows or a volume in Mac OS X. You can create a maximum of 32 shares on your Drobo FS or 64 shares on your DroboPro FS (32 per Volume). In order to manage the shares, you must first set an Administration username and password. See page 9 (Drobo FS) or page 13 (DroboPro FS) for more information.

To create a new share:

1. In the Share Name panel, click Add. (Screenshot for DroboPro FS)

1. Provide a unique name for the new share (27 characters maximum). You cannot use the following characters: < > : / | ? * " and ASCII values 0 - 31. (See http://www.asciitable.com/ for information on ASCII characters.)
2. If your product is the DroboPro FS, you can choose either Volume 1 or Volume 2 where the share will reside. Volume 1 is the default. (Not available on the Drobo FS)
3. Click OK.

4. Highlight (click) the new share name and select the user(s) you want to have access to the new share. The Users pane will list all users already setup on the FS array. Highlight the user and click Add in the "Users who can use this share" pane.

5. If you want to add a new user, in the Users panel, click Add and fill in the username and password. Note that usernames must be unique, a maximum of 32 characters and can include letters, numbers, dots (.) and underscores (_). Also, both the username and password are case-sensitive. By default, the new user will have both read and write access to the share. If you want the new user to have only read access, simply uncheck the box next to "Allow user to write and delete files."

Note: You can have a maximum of 32 unique usernames on a single FS array, not counting the admin user. There are three types of special users:

1. Admin: Access to all users on the FS array and all administrative controls. Cannot be removed from any share. Note that only the administrator can change the password of a user.
2. All Users: Includes all users who have already been set up on the FS array.
3. Everyone: Anyone who has access to the FS array over the network, whether or not the name has been entered in Drobo Dashboard.

You can edit and delete shares and users in this screen. Note that deleting a share erases all data on that share. Drobo Dashboard will display a warning prior to deletion.

Time Machine - Mac OS X

Mac OS X users can create a dedicated share to be used for Time Machine on both Drobo FS and DroboPro FS. This makes it easy for you to backup your Mac to your FS array using Apple's Time Machine utility. In the Shares tab, when you click the "+" in the Shares panel, you will see (Screenshot for DroboPro FS):

Simply type the name of the share and the number of gigabytes (GB) you want the maximum size of the Time Machine share to be. If desired, you can also create the share on Volume 2 (DroboPro FS only.) Note that if you decide at a later date to change the size of the Time Machine share, you will have to delete the existing share and create a new one, thus losing all data in the original share. Please plan accordingly.

Alerts Tab

This tab allows you to enable email alerts directly from your FS array. Use this screen to set the desired alert level. After that, Drobo Dashboard does not have to be running for the alerts to be sent to your designated email address. Nor does your computer have to be turned on for this feature to work.

Drobo Dashboard (on your computer) can also send email alerts based on a selected alert level for any Drobo device attached to your computer (including any DroboShare, Drobo FS and DroboPro FS units on your network). To access this option on a PC, launch Drobo Dashboard and right-click the Drobo Dashboard icon in the System Tray and select "Email Settings..." On a Mac, launch Drobo Dashboard and go to the Drobo Dashboard menu and select "Email Settings..."

Additional features

Drobo Dashboard provides the following additional functionality on your FS storage array:

DroboCopy provides an easy way to automatically back up files to your FS array. Select the folder you want to back up, the location you want to back it up to, the time you want it to run, and you are all set. Your selected backup folder and all the items within it will be copied the first time DroboCopy runs. Subsequently, only new and updated files will be copied to the destination folder. (Updated files will replace older files.)

To start using DroboCopy on a PC, launch Drobo Dashboard, right-click the Drobo Dashboard icon (pie chart) in the System Tray (Notification Area) and select "DroboCopy Settings..." On a Mac, launch Drobo Dashboard and go to the Drobo Dashboard menu and select "DroboCopy Settings..." In the DroboCopy window click "New DroboCopy" and pick the folders you would like to use for your DroboCopy.

Note: Drobo Dashboard must be running for the scheduled backups to work.

DroboApps

DroboApps are community-created, community-supported applications that extend the functionality of Drobo products. For more information on DroboApps, please see: www.drobo.com/droboapps/ and our knowledgebase article, "What are DroboApps? Where can I find them?" and the related articles.

Keeping Drobo Dashboard up-to-date

We recommend that during the installation of Drobo Dashboard, you choose, "Yes" when asked "Do you want to check for updates automatically?" This will keep your FS storage array in optimal operating

condition. If you chose, "No" for any reason, you can go to Advanced Controls -> Tools and check the "Check for updates automatically" box. You can also use this same screen to "Check for updates" to see if your FS array has the latest versions of software and firmware. For more information, see www.drobo.com/support/updates.

Accessing files on your FS storage array

After you have set up shares on your FS array, you can access the shares in either of the following ways:

A. Using Drobo Dashboard

We recommend installing Drobo Dashboard on all computers that will be accessing your Drobo FS or DroboPro FS. This is the easiest way to mount shares on those computers. The shares are listed on the main Drobo Dashboard page. By clicking in the "Mount" check box next to the share name, you can mount the network drive on your computer. Drobo Dashboard will automatically mount the selected shares every time you restart your computer so that they are always available to you when you are connected to the network. If the share is protected, you must first log in using your username and password (both case-sensitive) before you can mount the share. You can install Drobo Dashboard from the Resource CD that came with your FS array or you can download the latest version at: www.drobo.com/support/updates.

B. Using Your Computer Operating System

Once your FS array is set up, you can access the shares just as you would any normal network drive or volume if you prefer not to use Drobo Dashboard:

Windows XP

1. Open My Computer.
2. Click "My Network Places."
3. Click "Add a network place" (This opens the Add Network Places wizard.)
4. Click Next.
5. Click "Choose another network location."
6. You can click the Browse button and locate the share you want to access; or you can manually enter the share name: \drobo-fs\sharename

(Replace "drobo-fs" and "sharename" with the names you chose for your Drobo FS, accordingly.)

Note: If you have a DroboPro FS, replace "drobo-fs" with "drobopro-fs" in the above.

1. Choose a name for your network drive and click Next.
2. The wizard will confirm your actions and give you the chance to open the network place (i.e., the FS array share) when you click Finish.

The share will show up in the "Network Drives" panel of My Computer.

Windows Vista/7

1. Open Computer.
2. Click the "Map network drive" button on the tools menu.
3. You can click the Browse button and locate the share you want to access; or you can manually enter the share name: \drobo-fs\sharename (Replace "drobo-fs" and "sharename" with the names you chose for your Drobo FS, accordingly.)

Note: If you have a DroboPro FS, replace "drobo-fs" with "drobopro-fs" in the above.

1. After you either choose from the list or type the address, click Finish.

The share will now show up in Computer or Windows Explorer.

If you only want to access the drive, but not mount it in Windows:

1. Open Computer
2. In the left panel, either double-click "Network" or single-click the triangle next to "Network."
3. Locate the name of your FS array in the list and open it.
4. Choose the share you want to access.
5. Click the share name and it will either prompt you for a username and password or otherwise open the share in the Explorer window.

Mac OS X

1. Open the primary Mac volume.

2. In the left panel of Finder, click the triangle just to the left of "Shared"

3. Locate your Drobo FS or DroboPro FS from the list and open it.

4. Choose the share you want to mount by simply double-clicking the share name.
5. If necessary, enter your username and password. (Both are case-sensitive.)
6. The share will mount on your desktop.

VI. Tips and Troubleshooting

This section addresses some common questions about your FS array. For the latest technical information on your FS storage array, please visit our knowledge base at http://support.datarobotics.com and our Best Practices site at http://www.drobo.com/support/best_practices.

Q. Is there a foolproof way to protect my data on my Drobo storage device?

A. If the Drobo unit is the only source of your data, then that would be considered your "primary" storage. The only way to fully protect your data is to maintain a true backup. (A "backup" implies a secondary source of your data.) While all Drobo storage arrays do protect your data from a single or dual drive failure, in the unlikely event that an additional drive fails before you replace a defective drive, then your data can be lost.

Many customers use another separate Drobo product to back up the data on their FS array so that they have two copies of their data at any given time. It all depends on how important this data is to you and/or how easy it would be to rebuild or recreate this data. When most companies back up their data, they store the second (or even a third) copy of the data at a different location. This way, they are prepared to be back in business fairly quickly should something happen to the office or data center. For more information, please visit our Best Practices site at: www.drobo.com/support/best_practices.

Q. How do I back-up data on my FS array?

A. Data on all Drobo devices is intrinsically "backed-up," but of course that doesn't protect against fire, theft or accidentally deleted files. You can duplicate data from any Drobo product onto any other media through the network or your computer. Many customers attach a second Drobo device to their computer, duplicate the data, and move it to a different secure location (such as another office or home). You can also use DroboCopy or any other backup software program to backup data to your Drobo storage array or from your Drobo unit to another storage device. Please visit our Best Practices site at www.drobo.com/support/best_practices for more information.

Q. How do I safely shut down my Drobo FS or DroboPro FS?

A. The recommended way to safely shut down your FS array is to use Drobo Dashboard. Click Advanced Controls -> Tools -> Shutdown. Wait until the power light turns off. You can now safely disconnect the data cable(s) and/or the power cord.

If you do not have access to Drobo Dashboard for any reason, then:

1. Check the activity indicator to assure there is no data being transferred to or from your Drobo FS or DroboPro FS.
2. Toggle the power switch on the back of your device.
3. When the power indicator goes off, it is safe to remove the power cord and data cable(s) from the back of the storage array.

Q. How do I get support for my FS storage array?

A. If you did not register your Drobo device during setup, first go to www.drobo.com/registration to register the product. Then go to www.drobo.com/support for details on how to contact support. This site provides support FAQs, our Knowledge Base and Best Practices to help you get the most from your Drobo product.

Q. My drive bay lights are flashing green and yellow. What does this mean?

A. Your Drobo storage array is actively working to protect your data. You can still use the device normally, but do not power the unit off when the lights are flashing, and do not add or remove drives until the lights stop flashing. You can, however, turn your computer off during this process.

Q. How do I download the latest versions of Drobo Dashboard and FS array Firmware?

A. To download the latest versions of software, click Advanced Controls -> Tools -> Check For Updates... You can check our website for the latest versions: www.drobo.com/support/updates.

Note: You must have administrator privileges on your computer in order to install the upgrade for Drobo Dashboard.

Q. How do I add capacity to my Drobo FS or DroboPro FS?

A. You can either add a standard 3.5" SATA hard drive to an empty Data Bay or replace the smallest capacity drive with a larger capacity

drive. It's okay to do this while the storage array is running; you do not need to shut it down.

Q. How can I tell how much capacity my FS array has left?

A. The main page of Drobo Dashboard provides the most accurate information. (See page 15.) You can get an approximate idea by simply checking the blue capacity gauge on the front of your FS storage array. Each blue light represents 10% of available capacity that contains protected data. If you observe three blue lights, you have approximately 70% still available for data.

Q. Will my computer tell me how much space is used on my storage array?

A. Yes, actual space used is represented accurately by your operating system.

Q. Can I connect my Drobo FS or DroboPro FS directly to a computer?

A. The only reasons you should ever have to direct-connect your network Drobo device to your computer is: 1) when you do not have DHCP on your network and have to assign a static IP address during setup; or 2) if a change on the network (e.g., changing routers) requires a change to the network settings. If either of these situations applies to you, please keep the following in mind:

• Drobo Dashboard is required for setup.
• Even though both Drobo FS and DroboPro FS have gigabit interfaces, if your computer network port is not gigabit, the FS array will auto-negotiate to the slower speed (10/100) of your Ethernet port. Performance will vary, accordingly.
• If you are going to connect your network Drobo device directly to your computer's Ethernet interface, make sure the computer's network port is set up to use DHCP to automatically assign an IP Address.
• If your computer has only one Ethernet connection and you are already using it to connect to a network, then you will need to purchase and install a standard (1 Gbps) Ethernet add-on card that is compatible with your computer.

Setup:

1. Connect one end of the supplied Ethernet cable to the (Ethernet) port on the back of your Drobo FS or one of the two

Ethernet ports on DroboPro FS. Then connect the other end to an available network port on your computer.

1. Plug the supplied power cord into the power port on the back of your unit and to your power source.
2. Toggle the power switch on the back of the array.
3. After the boot sequence, Drobo Dashboard should recognize your FS array and you can begin the user setup.

Note: If you want to set a static IP address, go to Advanced Controls -> Tools -> Settings -> Network.

Q. How can I wipe all the data from my drives and reset my storage array?

A. WARNING: THIS PROCEDURE WILL CLEAR ALL THE DATA STORED ON YOUR FS ARRAY. There are two ways to reset your FS array. First, in Advance Controls -> Tools tab, click the "Reset..." button. The on-screen instructions will walk you through the process.

The second way is to first safely shut down the device. Next, locate the small unmarked reset hole, next to the power connector on the Drobo FS and on the side opposite of the power switch on the DroboPro FS. Insert a straightened paper clip through the unmarked hole. You should be able to feel the switch depress. While keeping the switch depressed, power your unit back up. Keep the reset switch depressed until the boot process completes and the drive bay indicators are solid green.

Q. Do I need to format new drives that I add to my FS array?

A. When you add a drive to an empty Drive Bay or upsize an existing drive after the initial formatting during setup, you will get immediate access to any additional capacity. You do not have to format each drive added to the storage array. All formatting on your FS array is done automatically, including the initial setup.

Q. Will the magnets that hold the face plate on endanger my data?

A. No. In fact, the magnets inside your hard drive(s) are much stronger and closer to the hard drive media than the face plate of your Drobo device.

Q. Why don't I see more capacity after I delete a large number of files?

A. You will. Just be patient. The Drobo device takes this opportunity to optimize data layout while reclaiming newly created "empty" space.

Q. Why is there data on my Drobo device before I copy data to it?

A. Your operating system and the Drobo unit's firmware both place a small amount of formatting information on the drives prior to any data transfer.

Q. Why does my Drobo device seem extremely slow when it's almost full?

A. Instead of refusing to copy files when its capacity is nearly full (over 95% ), the storage array instead enters "slow down" mode to alert you to check the blue capacity gauge. If all ten blue lights are lit, it's time to add capacity.

Q. Why am I not receiving any e-mail alerts?

A. Double-check the information that you entered when you set up e-mail alerts. If all the information looks accurate, contact your e-mail provider. Additionally there are helpful websites such as the one listed below which may contain the information you need: www.emailaddressmanager.com/tips/email-settings.html

Q. Does my Drobo storage array use RAID?

A. No, the patent-pending technology (called BeyondRAID™) within all Drobo devices is not RAID and was developed specifically to perform data management and configuration tasks automatically so that you don't have to. Drobo storage products do utilize advanced storage concepts such as virtualization, but it is not a derivative of RAID. See page 2 for more information on BeyondRAID.

Q. Should I periodically defragment the drives inside of my Drobo device?

A. No, this type of optimization is automatically performed by the Drobo storage array automatically.

Q. What happens to my data if there is a power outage?

A. Drobo FS and DroboPro FS manage interruptions to power automatically and each has an internal rechargeable battery that allows data being written during an outage to complete.

As with all electronic equipment, we recommend connecting your Drobo storage device to a surge protector or uninterruptible power supply (UPS) designed for electronics.

Q: Can I extend the warranty on my Drobo FS or DroboPro FS?

A. Yes, you can purchase additional hardware and phone support by purchasing DroboCare. To learn more about DroboCare visit: www.drobo.com/drobocare. Also see our DroboCare FAQ at: http://support.datarobotics.com/app/answers/detail/a_id/343.

VII. Index

access files

Drobo Dashboard, 33

Mac OS X, 34

Windows Vista/7, 34

WindowsXP,33

Admin tab, 26

errors, 40

Alerts tab, 31

backup, 36

Best Practices, 7

BeyondRAIDTM,2,40

capacity, 4, 37, 40

capacity breakdown bar, 17

Data tab, 18

DHCP, 10, 14

direct-connect,38

DroboApps

enable, 26

DroboCopy, 32

dual disk redundancy, 22

e-mail alerts, 31, 40

email settings

access, 31

firmware version, 20

format, 39

General tab, 21

inserting drives, 8, 12

installed versions, 20

IP address, 10, 14

jumboframes,23

lights/LEDs

dimming (Drobo FS), 22

Drobo FS, 11

DroboPro FS, 15

Network Failure Protection

mode (DroboPro FS), 25

Network tab, 23

rename Drobo FS, 23

reset, 39

SATA, 3

serial number, 20

settings, 20

shares

creating, 28

tab, 27

shutdown, 5, 37

software version, 20

spin down disk drives, 22

Time Machine setup, 29

Tools tab, 20

users

add, 28

add new, 29

password, 28

username, 28

workgroup, 23

Data Robotics, Inc. supports lawful use of technology and does not endorse or encourage the use of its products for purposes other than those permitted by copyright law.

Copyright 2010 Data Robotics, Inc. Data Robotics, Drobo, DroboShare, DroboPro, DroboElite and BeyondRAID are trademarks of Data Robotics, Inc., which may be registered in some jurisdictions. All other trademarks used are the property of their respective owners.

Information supplied by Data Robotics, Inc. is believed to be accurate and reliable at the time of printing, but Data Robotics, Inc. assumes no responsibility for any errors that may appear in this document. Data Robotics, Inc. reserves the right, without notice, to make changes in product design or specifications. Information is subject to change without notice.

EN Please check the following website for the most up to date Drobo User Guide. www.drobo.com/support

Werist Data Robotics,Inc.?

EN Please check the following website for the mosta1 up to date Drobo User Guide. www.drobo.com/support

versions installed, 17

voyants/LED

Drobo FS, 9

DroboPro FS, 13

EN Please check the following website for the most up to date Drobo User Guide. www.drobo.com/support

Q. Stulre-jaIeY is RAID to use it'su?

http://support.datarobotics.com/app/answers/detail/a_id/343

在参照上

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丁凸乃卡斯克冗長化, 20

D拉伊的容量, 4

D拉伊の插入, 6, 10

Data Robotics, Inc., 1705 Wyatt Drive, Santa Clara, CA 95054, U.S.A.

This product was designed and manufactured to meet strict quality and safety standards. There are, however, some installation and operational precautions of which you should be particularly aware.

Please read these instructions before operating Drobo, DroboPro, DroboElite or DroboShare and save them for future reference.

1. Read all instructions: All safety & operating instructions should be read and understood before operation.

2. Retain instructions: The safety and operating instructions should be retained for future reference.

3. HeedWarnings: All warnings on the appliance and in the operating instructions should be followed.

4. Follow Instructions: All operating and usage instructions should be followed.

5. Drobo, DroboPro, DroboElite, and DroboShare are to be used with UL Listed ITE Equipment only.

6. Avoid Water and Moisture: Drobo, DroboPro, DroboElite, and DroboShare should not be used near water (for example, near a bathtub, washbowl, kitchen sink, laundry tub, in a wet basement, or near a swimming pool).

7. Provide Adequate Ventilation: Drobo, DroboPro, DroboElite, and DroboShare should each be situated so that its location or position does not interfere with its proper ventilation. For example, Drobo should not be situated against a surface that may block the ventilation openings or placed in a built-in installation such as a bookcase or cabinet that may impede the flow of air through the ventilation openings. Additionally, no other device other than a Drobo should be placed on top of DroboShare.

8. Protect from Heat: Drobo, DroboPro, DroboElite, and DroboShare should be situated away from heat sources such as radiators, heat registers, stoves, or other appliances (including amplifiers) that produce heat.

9. Protect Power Cords: Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords and plugs, convenience receptacles, and the point at which they exit from the product.

10. Avoid Object and Liquid Entry: Never push objects of any kind into Drobo, DroboPro, DroboElite, and DroboShare ventilation slots except drives compliant with the User Guide as they may touch dangerous voltage points or short the parts, resulting in the risk of fire or electric shock. Never spill liquid of any kind onto Drobo.

11. TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF ELECTRICAL PLUG TO WIDE SLOT AND INSERT FULLY.

12. DROBO, DROBOPRO, AND DROBOELITE CONTAIN A LITHIUM BATTERY WHICH CAN EXPOSE IF MISHANDLED. BATTERY IS NOT FIELD OR USER-SERVICEABLE. Please dispose of battery in a manner consistent with local jurisdictions.

13. DRIVES IN DROBO, DROBOPRO, AND DROBOELITE WILL RETAIN HEAT AFTER USE. PLEASE USE CAUTION WHEN REMOVING DRIVES FROM DROBO, DROBOPRO, OR DROBOELITE. TO SAFELY REMOVE DRIVES, PRESS THE DRIVE LATCH TO RELEASE THE DRIVE AND ALLOW THE DRIVE TO COOL IN THE DATA BAY FOR 10 MINUTES BEFORE COMPLETELY REMOVING THE DRIVE FROM DROBO, DROBOPRO, OR DROBOELITE. FAILURE TO FOLLOW THIS PROCEDURE MAY RESULT IN INJURY FROM HOT DRIVES.

14. Damage Requiring Service: Drobo, DroboPro, DroboElite, and DroboShare should be serviced by an employee of Data Robotics, Inc. or a Data Robotics, Inc. Authorized Reseller ("qualified service personnel"), and should be serviced when: A. THE POWER SUPPLY CORD OR PLUG IS DAMAGED OR FRAYED;

B. LIQUID HAS SPILLED INTO DROBO, DROBOPRO, DROBOELITE, OR DROBOSHARE;
C. DROBO, DROBOPRO, DROBOELITE, OR DROBOSHARE HAS BEEN EXPOSED TO RAIN OR WATER;
D. DROBO, DROBOPRO, DROBOELITE, OR DROBOSHARE DOES NOT OPERATE NORMALLY WHEN YOU FOLLOW THE OPERATING INSTRUCTIONS;
E. DROBO, DROBOPRO, DROBOELITE, OR DROBOSHARE HAS BEEN DROPPED OR THE CHASSIS DAMAGED;
F. DROBO, DROBOPRO, DROBOELITE, OR DROBOSHARE EXHIBITS A DISTINCT CHANGE IN PERFORMANCE.

1. Use only the supplied USB 2.0, FireWire 800, Ethernet, and power cables when operating Drobo, DroboPro, DroboElite, or DroboShare.

Servicing - The user should not attempt to service Drobo, DroboPro, DroboElite, or DroboShare beyond that described as user service items in the FAQ section of this manual, the Troubleshooting sections of the Help Files, or the support Knowledge Base. All other servicing should be referred to qualified service personnel.

Cleaning - Unplug Drobo, DroboPro, DroboElite, or DroboShare from the wall outlet before cleaning. Do not use liquid or aerosol cleaners; use a damp cloth. If Drobo, DroboPro, DroboElite, or DroboShare comes in contact with any liquid, unplug the power adaptor and let Drobo dry thoroughly before plugging back in.

Power Source - Drobo, DroboPro, DroboElite, or DroboShare should be operated only from the type of power source indicated on the marking label or in this User Guide. If you are not sure of the type of power supplied to your home or business, consult your local power company.

Overloaded Power Outlets - Do not overload wall outlets and extension cords, this can result in risk of fire or electric shock.

Electric Shock - To reduce the risk of electric shock, do not disassemble Drobo, DroboPro, DroboElite, or DroboShare. Doing so will void the warranty. Take it to a qualified service person when service or repair work is required. Opening or removing covers may expose you to dangerous voltage or other risks. Incorrect reassembly can cause electric shock when Drobo or DroboShare is used.

Moving - Avoid moving Drobo, DroboPro, DroboElite, or DroboShare while it is plugged in to avoid shock and vibration damage to the installed hard disk drives.

Electrostatic Discharge - The components inside your Drobo and disk drives are sensitive to static electricity, also known as electrostatic discharge. Before you install any disk drive, we recommend that you do the following: 1) Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam; 2) Discharge yourself by touching an unpainted metal surface such as a desk or rack mount; 3) Remove disk drives from their antistatic bags only when you are ready to use them. Be sure to follow any additional recommendations that the disk drive manufacturers provides.

Repair Technician Warning! - Before opening the DroboPro or DroboElite unit or removing the power supply assembly, the AC cord MUST be unplugged from the outside of the unit and the unit must be unpowered. The System Earthing connections of the internal AC cable must not be removed if the system is powered on for service access.

DroboPro Specifications & Systems Requirements - Power Supply: AC Input: 100/240 VAC, 1.8/0.75 A, 50/60 Hz; Operating Temperature: 10^ - 35^ (50^ - 95^) ; Non-operating (storage): -10^ - 60^ (14^ - 140^) ; Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity: 5% - 80% ; Dimensions: 12.17'' wide x 5.46'' tall x 14.1'' long (309mm wide x 138.9mm tall x 357.4mm long); Weight: 16 lbs 3 ozs.; Storage: Accepts up to eight 3.5'' SATA I or II internal desktop hard drives; Interfaces: USB 2.0, FireWire 800, and iSCSI; Drobo Dashboard Application (required for iSCSI): Microsoft® Windows® Operating Systems, Apple® Macintosh® OS-X v10.4+ (10.5.6+ required for iSCSI); File system support: NTFS, HFS+, FAT32, and EXT3.

DroboElite Specifications & Systems Requirements - Power Supply: AC Input: 100/240 VAC, 1.8/0.75 A, 50/60 Hz; Operating Temperature: 10^ - 35^ ( 50^ - 95^ ); Non-operating (storage): -10^ - 60^ ( 14^ - 140^ ); Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity: 5% - 80% ; Dimensions: 12.17'' wide x 5.46'' tall x 14.1'' long (309mm wide x 138.9mm tall x 357.4mm long); Weight: 16 lbs 3 ozs.; Storage: Accepts up to eight 3.5'' SATA I or II internal desktop hard drives; Interfaces: USB 2.0 (Admin only), and iCSI; Drobo Dashboard Application (required for iCSI): Microsoft® Windows® Operating Systems, Apple® Macintosh® OS-X v10.5+; File system support: NTFS, HFS+, FAT32, and EXT3.

Drobo Specifications & Systems Requirements - Power Supply: AC Input: 100-240VAC~2.5A, 50-60Hz; DC Output: 12 VDC 7.5A & 90W Max.; Drobo Power Consumption: 5A @ 12V (60W); Operating Temperature: 10^ - 35^ ( 50^ - 95^ ); Non-operating (storage): -10^ - 60^ ( 14^ - 140^ ); Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity: 5% - 80% ; Dimensions: 6.0'' wide x 6.3'' tall x 10.7'' long (152.4mm wide x 160mm tall x 271.8mm long); Weight: 6 lbs. 11.3 ozs. (without power supply); Storage: Accepts up to four 3.5'' SATA I or II internal desktop hard drives; Interfaces: USB 2.0 and FireWire 800 (2nd Generation Only); Drobo Dashboard Application (optional): Microsoft® Windows® Operating Systems, Apple® Macintosh® OS-X v10.4+; File system support: NTFS, HFS+, FAT32, and EXT3 (via DroboShare).

Drobo S Specifications & Systems Requirements - Power Supply: AC Input: 100-240VAC~2.5A, 50-60Hz; DC Output: 12 VDC 8.33A & 100W Max.; Drobo Power Consumption: 5A @ 12V (60W); Operating Temperature: 10^ - 35^ (50^ - 95^) Non-operating (storage): -10^ - 60^ (14^ - 140^) ; Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity: 5% - 80% ; Dimensions: 5.9'' wide x 7.3'' tall x 10.3'' long (150.3mm wide x 185.4mm tall x 262.3mm long); Weight: 8 lbs. (without power supply); Storage: Accepts up to five 3.5'' SATA I or II internal desktop hard drives; Interfaces: USB 2.0, FireWire 800, eSATA; Drobo Dashboard Application (recommended): Microsoft® Windows® Operating Systems XP SP3+, Apple® Macintosh® OS-X v10.5+; File system support: NTFS, HFS+, FAT32, and EXT3.

Drobo FS Specifications & Systems Requirements - Power Supply: AC Input: 100-240VAC~2.5A, 50-60Hz; DC Output: 12 VDC 8.33A & 100W Max.; Drobo Power Consumption: 5A @ 12V (60W); Operating Temperature: 10^ - 35^ ( 50^ - 95^ ); Non-operating (storage): -10^ - 60^ ( 14^ - 140^ ); Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity: 5% - 80% ; Dimensions: 5.9'' wide × 7.3" tall × 10.3" long (150.3mm wide × 185.4mm tall × 262.3mm long); Weight: 8 lbs. (without power supply); Storage: Accepts up to five 3.5'' SATA-compliant internal desktop hard drives; Interface: Ethernet; Drobo Dashboard Application (recommended): Microsoft® Windows® Operating Systems XP SP3+, Apple® Macintosh® OS-X v10.5+; File system support: EXT3.

DroboPro FS Specifications & Systems Requirements - Power Supply: AC Input: 100/240 VAC, 1.8/0.75 A, 50/60 Hz; Operating Temperature: 10^ - 35^ (50^ - 95^) ; Non-operating (storage): -10^ - 60^ (14^ - 140^) ; Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity: 5% - 80% ; Dimensions: 12.17'' wide x 5.46'' tall x 14.1'' long (309mm wide x 138.9mm tall x 357.4mm long); Weight: 16 lbs 3 ozs.; Storage: Accepts up to eight 3.5'' SATA I or II internal desktop hard drives; Interface: Ethernet; Drobo Dashboard Application (recommended): Microsoft® Windows® Operating Systems XP SP3+, Apple® Macintosh® OS-X v10.5+; File system support: EXT3.

DroboShare Specifications & Systems Requirements - Power Supply: AC Input: 100-240VAC~2.5A, 50-60Hz; DC Output: 12-17VDC 6.6A & 80W Max.; DroboShare Power Consumption: 500mA @ 12V (6W); Operating Temperature: 10^ - 35^ (50^ - 95^) ; Non-operating (storage): -10^ - 60^ (14^ - 140^) ; Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity: 5% - 80% ; Dimensions: 6.0'' wide x 1.75'' tall x 10.7'' long (152.4mm wide x 44.5mm tall x 271.8mm long); Weight: 2 lbs. 4 ozs. (1.02Kg) (without power cable); Network attached storage: Accepts only Drobo storage devices; Interfaces: USB 2.0 (for attaching 1^st / 2^nd Generation Drobo) and Gigabit Ethernet; Drobo Dashboard Application: Microsoft® Windows® Operating Systems, Apple® Macintosh® OS-X v10.4+

FCC Compliance & Advisory Statement – This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1) Reorient or relocate the receiving antenna. 2) Increase the separation between the equipment and receiver. 3) Connect

Electrostatic Discharge - The components inside your Drobo and disk drives are sensitive to static electricity, also known as electrostatic discharge. Before you install any disk drive, we recommend that you do the following: 1) Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam; 2) Discharge yourself by touching an unpainted metal surface such as a desk or rack mount; 3) Remove disk drives from their antistatic bags only when you are ready to use them. Be sure to follow any additional recommendations that the disk drive manufacturers provides.

Repair Technician Warning! - Before opening the DroboPro or DroboElite unit or removing the power supply assembly, the AC cord MUST be unplugged from the outside of the unit and the unit must be unpowered. The System Earthing connections of the internal AC cable must not be removed if the system is powered on for service access.

DroboPro Specifications & Systems Requirements - Power Supply: AC Input: 100/240 VAC, 1.8/0.75 A, 50/60 Hz; Operating Temperature: 10^ - 35^ (50^ - 95^) ; Non-operating (storage): -10^ - 60^ (14^ - 140^) ; Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity: 5% - 80% ; Dimensions: 12.17'' wide x 5.46'' tall x 14.1'' long (309mm wide x 138.9mm tall x 357.4mm long); Weight: 16 lbs 3 ozs.; Storage: Accepts up to eight 3.5'' SATA I or II internal desktop hard drives; Interfaces: USB 2.0, FireWire 800, and iSCSI; Drobo Dashboard Application (required for iSCSI): Microsoft® Windows® Operating Systems, Apple® Macintosh® OS-X v10.4+ (10.5.6+ required for iSCSI); File system support: NTFS, HFS+, FAT32, and EXT3.

DroboElite Specifications & Systems Requirements - Power Supply: AC Input: 100/240 VAC, 1.8/0.75 A, 50/60 Hz; Operating Temperature: 10^ - 35^ ( 50^ - 95^ ); Non-operating (storage): -10^ - 60^ ( 14^ - 140^ ); Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity: 5% - 80% ; Dimensions: 12.17'' wide x 5.46'' tall x 14.1'' long (309mm wide x 138.9mm tall x 357.4mm long); Weight: 16 lbs 3 ozs.; Storage: Accepts up to eight 3.5'' SATA I or II internal desktop hard drives; Interfaces: USB 2.0 (Admin only), and iCSI; Drobo Dashboard Application (required for iCSI): Microsoft® Windows® Operating Systems, Apple® Macintosh® OS-X v10.5+; File system support: NTFS, HFS+, FAT32, and EXT3.

Drobo Specifications & Systems Requirements - Power Supply: AC Input: 100-240VAC~2.5A, 50-60Hz; DC Output: 12-17VDC 6.6A & 80W Max.; Drobo Power Consumption: 4A @ 12V (48W); Operating Temperature: 10^ - 35^ ( 50^ - 95^ ); Non-operating (storage): -10^ - 60^ ( 14^ - 140^ ); Altitude (operating): 2,438 m (8,000 ft); Operating Humidity: 5% - 80% ; Dimensions: 6.0'' wide x 6.3'' tall x 10.7'' long (152.4mm wide x 160mm tall x 271.8mm long); Weight: 6 lbs. 11.3 ozs. (without power supply); Storage: Accepts up to four 3.5'' SATA I or II internal desktop hard drives; Interfaces: USB 2.0 and FireWire 800 (2nd Generation Only); Drobo Dashboard Application (optional): Microsoft® Windows® Operating Systems, Apple® Macintosh® OS-X v10.4+; File system support: NTFS, HFS+, FAT32, and EXT3 (via DroboShare).

Drobo S Specifications & Systems Requirements - Power Supply: AC Input: 100-240VAC~2.5A, 50-60Hz; DC Output: 12-17VDC 6.6A & 80W Max.; Drobo Power Consumption: 4A @ 12V (48W); Operating Temperature: 10^ - 35^ ( 50^ - 95^ ); Non-operating (storage): -10^ - 60^ ( 14^ - 140^ ); Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity: 5% - 80% ; Dimensions: 5.9'' wide x 7.3'' tall x 10.3'' long (150.3mm wide x 185.4mm tall x 262.3mm long); Weight: 8 lbs. (without power supply); Storage: Accepts up to five 3.5'' SATA I or II internal desktop hard drives; Interfaces: USB 2.0, FireWire 800, eSATA; Drobo Dashboard Application (recommended): Microsoft® Windows® Operating Systems XP SP3+, Apple® Macintosh® OS-X v10.5+; File system support: NTFS, HFS+, FAT32, and EXT3.

Drobo FS Specifications & Systems Requirements - Power Supply: AC Input: 100-240VAC~2.5A, 50-60Hz; DC Output: 12-17VDC 8.33A & 100W Max.; Drobo Power Consumption: 5A @ 12V (60W); Operating Temperature: 10^ - 35^ ( 50^ - 95^ ); Non-operating (storage): -10^ - 60^ ( 14^ - 140^ ); Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity: 5% - 80% ; Dimensions: 5.9'' wide x 7.3'' tall x 10.3'' long (150.3mm wide x 185.4mm tall x 262.3mm long); Weight: 8 lbs. (without power supply); Storage: Accepts up to five 3.5'' SATA-compliant internal desktop hard drives; Interface: Ethernet; Drobo Dashboard Application (recommended): Microsoft® Windows® Operating Systems XP SP3+, Apple® Macintosh® OS-X v10.5+; File system support: EXT3.

DroboPro FS Specifications & Systems Requirements - Power Supply: AC Input: 100/240 VAC, 1.8/0.75 A, 50/60 Hz; Operating Temperature: 10^ - 35^ ( 50^ - 95^ ); Non-operating (storage): -10^ - 60^ ( 14^ - 140^ ); Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity: 5% - 80% ; Dimensions: 12.17" wide x 5.46" tall x 14.1" long (309mm wide x 138.9mm tall x 357.4mm long); Weight: 16 lbs 3 ozs.; Storage: Accepts up to eight 3.5" SATA I or II internal desktop hard drives; Interface: Ethernet; Drobo Dashboard Application (recommended): Microsoft® Windows® Operating Systems XP SP3+, Apple® Macintosh® OS-X v10.5+; File system support: EXT3.

DroboShare Specifications & Systems Requirements - Power Supply: AC Input: 100-240VAC~2.5A, 50-60Hz; DC Output: 12-17VDC 6.6A & 80W Max.; DroboShare Power Sources: 500mA @ 12V (6W); Operating Temperature: 10^ - 35^ (50^ - 95^) ; Non-operating (storage): -10^ - 60^ (14^ - 140^) ; Altitude (operating): 2,438 m (8,000 ft.); Operating Humidity: 5% - 80% ; Dimensions: 6.0'' wide x 1.75'' tall x 10.7'' long (152.4mm wide x 44.5mm tall x 271.8mm long); Weight: 2 lbs. 4 ozs. (1.02Kg) (without power cable); Network attached storage: Accepts only Drobo storage devices; Interfaces: USB 2.0 (for attaching 1^st / 2^nd Generation Drobo) and Gigabit Ethernet; Drobo Dashboard Application: Microsoft Windows® Operating Systems, Apple® Macintosh® OS-X v10.4+

FCC Compliance & Advisory Statement – This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1) Reorient or relocate the receiving antenna. 2) Increase the separation between the equipment and receiver. 3) Connect

the equipment into an outlet on a circuit different from that to which the receiver is connected. 4) Consult the dealer or an experienced radio/TV technician for help. Any changes or modification not expressly approved by the party responsible for compliance could void the user's authority to operate the device. Where shielded interface cables have been provided with the product or specified additional components or accessories elsewhere defined to be used with the installation of the product, they must be used in order to ensure compliance with FCC regulations.

This Class B digital apparatus meets all requirements of the Canadian interference-Caising Equipment Regulations. Cet appeareil numeroque de la classe B respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada. Please see http://www.drobo.com for additional compliancy information.

Industry Canada Statement

Complies with the Canadian ICES-003 Class B specifications. Cet appeil numérique de la classe B est conforme à la norme NMB-003 du Canada. This device complies with RSS 210 of Industry Canada.

This Class B device meets all requirements of the Canadian interference-causing equipment regulations.

VCCI Class B Statement

VCCI ララスB 基準にpine

Europe-EU Declaration of Conformity

The equipment complies with the EU directives 89/336/EEC, 73/23/EEC, and 93/68/EEC. This equipment is in conformity with the essential requirements of EU directives: EN 55022: 1998 plus A1:2000 & A2:2003, EN 55024: 1998 plus A1:2001 & A2:2003, EN 61000-3-2: 2000 plus A2:2005, EN 61000-3-3: 1995 plus A1:2001 & A2:2005, and EN 60950-1: 2000+A11:2004.

Hereby, Data Robotics, Inc., declares that this Disk Storage Array and Network Attached Storage link appliance are in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Disposal and Recycling Information

When this product reaches its end of life, dispose of the product and batteries used with it according to your local environmental laws and guidelines.

For information about Data Robotics' recycling program, go to www.datarobotics.com/support/wee/.

European Union

The symbol above means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.

Battery Disposal

Your Drobo, DroboPro, DroboElite, and DroboShare have internal batteries that preserve settings when the unit is off. Do not attempt to change the battery. Only a Data Robotics, Inc. certified technician can change the battery. When the

product has reached the end of its useful life, please dispose of it according to your local environmental laws and guidelines.

Data Robotics' warranty obligations are limited to the terms set forth herein. This Limited Warranty applies only to Product manufactured by or for Data Robotics that can be identified by the "Data Robotics" trademark, trade name, or logo affixed to them ("Product") and is provided only to the original end-user purchaser of the Product ("You"). Data Robotics warrants against defects in materials and workmanship under normal use for a period of: (i) ONE (1) YEAR, for Product other than DroboPro Product and DroboElite Product sold outside of Europe; and (ii) TWO (2) YEARS, for the DroboPro Product and DroboElite Product sold outside of Europe; and (iii) for a period of TWO (2) YEARS for Product sold in Europe; from the date of retail purchase by the original end-user purchaser ("Warranty Period"). If a Product hardware defect arises and a valid claim is received within the applicable Warranty Period, at its option, Data Robotics will either: (1) repair such defect at no charge, using new or refurbished replacement parts; or (2) exchange the defective Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product; or (3) refund the purchase price of the Product, provided the Product for which the refund is provided is returned to Data Robotics and such Product shall become Data Robotics' property.

EXCLUSIONS AND LIMITATIONS

The Limited Warranty does not apply to any non-Product or any software, even if packaged or sold with Product. Manufacturers, suppliers, or publishers, other than Data Robotics may provide their own warranties to You, but Data Robotics, to the extent permitted by law, provides such manufacturer's products "as is". Software distributed by Data Robotics with or without the Data Robotics brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use.

Data Robotics does not warrant that the operation of the product will be uninterrupted or error-free. Data Robotics is not responsible for damage arising from failure to follow instructions relating to the product's use.

In no event does this limited warranty apply: (a) to damage caused by use with non-Products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the Product outside the permitted or intended uses described by Data Robotics; (d) to damage caused by service (including upgrades and expansions) performed by a party other than an authorized representative of Data Robotics or a Data Robotics Authorized Reseller; (e) to a Product or Product part that has been modified to significantly alter functionality or capability without the written permission of Data Robotics; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; or (g) if any Data Robotics serial number has been removed or defaced.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTYES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED, AND DATA ROBOTICS SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTYES OR CONDITIONS, INCLUDING, WITHOUT LIMITATION, WARRANTYES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTYES AGAINST HIDDEN OR LATENT DEFECTS. IF DATA ROBOTICS CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTYES OR CONDITIONS, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTYES AND CONDITIONS SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY DATA ROBOTICS IN ITS SOLE DISCRETION. NO DATA ROBOTICS RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, DATA ROBOTICS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOOD WILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUCTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH DATA ROBOTICS PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. DATA ROBOTICS DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA.

CONSUMER PROTECTION LAWS

IF YOU ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN YOUR COUNTRY OR REGION OF PURCHASE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. Some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to You. This warranty gives You specific legal rights, and You may also have other rights that vary by country, state or province. This Limited Warranty is governed by and construed under the laws of the country in which the product purchase took place. Data Robotics, the warrantor under this Limited Warranty, is identified at the end of this document according to the country or region in which the product purchase took place.

OBTAINING WARRANTY SERVICE

Product Replacement: No Product may be returned directly to Data Robotics without first contacting Data Robotics for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, You will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to You at Your expense. You are responsible for the costs incurred related to returning the Product to Data Robotics pursuant to the Product return instructions. Data Robotics is responsible for the costs incurred related to shipping the Product back to You.

Technical Support: During the Warranty Period, You, as part of this limited warranty coverage, are entitled to access Data Robotics' online help resources to address any question about the Product ("Online Help Resources"). For a period of ninety days from purchase by You ("Technical Support Access Period"), as part of this limited warranty coverage, if the Online Help Resources don't address the support issue, You are entitled to initiate a support request online at www.datarobotics.com/support. After the Technical Support Access Period, support requests may be made at an additional fee. In response to support requests, a Data Robotics representative or Data Robotics Authorized Reseller will help determine whether Your Product requires service and, if it does, will inform you how Data Robotics will provide it. Data Robotics or its Data Robotics Authorized Resellers will provide warranty service on Products that are tendered or presented for service during the Warranty Period, as permitted by law. Warranty service will be provided from the country from which the Product was originally purchased to the extent reasonably possible. Service options, parts availability and response times will vary according to country. In accordance with applicable law, Data Robotics may require that You furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the online product documentation at www.datarobotics.com/products for more details on this and other matters on obtaining warranty service.

Data Protection: You should make periodic backup copies of the data and programs contained on the Product's hard drive to protect Your data and as a precaution against possible operational failures. Before You deliver your Product for warranty service it is Your responsibility to keep a separate backup copy of the system software, application software and data, and disable any security passwords. You will be responsible for reinstalling all such software, data and passwords. Data Robotics and its Authorized Resellers are not liable for any damage to or loss of any programs, data, or other information stored on any media, or any non-Data Robotics product or part not covered by this warranty. Recovery and reinstallation of system, application software, and user data are not covered under this Limited Warranty.

DROBOCARE

You may be eligible to purchase DroboCare, a support product which enhances the standard warranty, and is available for an additional fee. Please see the DroboCare terms and conditions at www.datarobotics.com/drobocare.

GENERAL INFORMATION

The information contained herein is subject to change without notice. The only warranties for Data Robotics products and services are set forth in the warranty statements accompanying the products and services. Nothing herein should be construed as constituting an additional warranty. Data Robotics shall not be liable for technical or editorial errors or omissions contained herein.

LIMITED WARRANTY - EMEA

WHAT THIS DOCUMENT IS ABOUT

This document gives you additional legal protection for faulty Data Robotics products. It is in addition to and not in substitution for your statutory rights as a consumer against Data Robotics, where you bought the product direct from our online store or the retailer who you bought the product from relating to faulty or misdescribed goods or services. Data Robotics' obligations over and above your normal legal rights to repair or replace faulty product are set out in this document. So please read this document carefully and keep a copy safe.

This Limited Warranty applies only to Data Robotics products – that means products manufactured by or for Data Robotics. These can be identified because they all have the "Data Robotics" name, or logo on them. In this Limited Warranty document, we call these products "Products". This Limited Warranty does not apply, for instance, to the hard drives manufactured by other companies which may be in the same package as our Product. This Limited Warranty is provided only to the original end-user purchaser of the Product, who we call "You".

IMPORTANT: You need to produce the original receipt for the Product or other proof of the original retail purchase from Data Robotics or one of its authorised resellers satisfactory to us in order to benefit from this Limited Warranty.

We warrant Products against defects in materials and workmanship under normal use as set out in this table:

Name of Product	Where You bought the product (for online orders, this is the delivery address)	Length of limited warranty protection1
All Products	In the European Union	Two years
All Products other than DroboPro & DroboElite	Outside the European Union	One year
DroboPro & DroboElite	Outside the European Union	Two years

1 from date of retail purchase by the original purchaser

We call the period set out in the right-hand column above the "Warranty Period". If a Product hardware defect arises and a valid claim is received within the applicable Warranty Period, at our option, we will either: (1) repair such defect at no charge, using new or refurbished replacement parts; or (2) exchange the defective Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product; or (3) refund the purchase price of the Product. If we decide to refund You the purchase price, You must first provide us with proof of purchase and return the defective Product to us. Contact support to obtain a Return Material Authorization ("RMA") number. Telephone numbers and details how to submit a request online are at http://www.drobo.com/support/contact-support.php. You must pack the Product in appropriate protective packaging and return the unit at your own cost. The returned Product will become our property.

IMPORTANT EXCLUSIONS AND LIMITATIONS

We don't manufacture the data drives on which your data and content is stored, and so we are not responsible under this Limited Warranty for any issues, including defects and performance problems, in those drives. When you return Products to us under this Limited Warranty, you must take the drives out of the Product first because problems with a drive should be dealt with under the warranty provided by its manufacturer, including where even if the drive is bought together with a Product. Please note the instruction manuals' warnings including the advice not to turn your Product off whilst data is being copied across drives (in 'relayout') as you risk losing data. For these reasons, we do not accept any responsibility under this Limited Warranty for any data, including any lost or corrupted data, no matter how and why this may occur.

Back-ups: You should make periodic backup copies of the data and programs contained on the Product's hard drive to protect Your data and as a precaution against possible operational failures. Before You deliver your Product for warranty service it is Your responsibility to keep a separate backup copy of the system software, application software and data, and disable any security passwords. You will be responsible for reinstalling all such software, data and passwords.

The Limited Warranty does not apply to any hardware or equipment that is not a Product (see "What this document is about" above) or any software, even if packaged or sold with Product. Manufacturers, suppliers, or publishers, other than Data Robotics may provide their own warranties to You. DATA ROBOTICS IS NOT RESPONSIBLE FOR DAMAGE ARISING FROM FAILURE TO FOLLOW INSTRUCTIONS RELATING TO THE PRODUCT'S USE AND/OR STORAGE.

In no event does this limited warranty apply: (a) to damage caused by use with equipment or hardware that is not a Product (see "What this document is about" above); (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the Product outside the permitted or intended uses described by Data Robotics; (d) to DAMAGE caused by service (including upgrades and expansions) performed by a party other than an authorized representative of Data Robotics or a Data Robotics Authorized Reseller; (e) to a Product or Product part that has been modified to significantly alter functionality or capability without the written permission of Data Robotics; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship in the Product; or (g) if any Data Robotics serial number has been removed or defaced.

No Data Robotics reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty on behalf of Data Robotics.

Consumer users

Where you have bought the Product primarily for domestic and non-commercial use, the following limitation on Data Robotics' liability under this Limited Warranty apply:

DATA ROBOTICS IS NOT RESPONSIBLE TO YOU FOR ANY BUSINESS LOSS OR DAMAGE (SUCH AS LOSS OF PROFIT) OR FOR ANY LOSS THAT IS NOT A REASONABLY FORSEEABLE CONSEQUENCE OF YOR USE OF THE PRODUCT.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, TO FRAUD, AND PRODUCT LIABILITY CLAIMS WHERE PRODUCTS ARE UNSAFE.

Business users

Where you have bought the Product primarily for business use, the following limitation on Data Robotics' liability under this Limited Warranty apply:

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTYES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED, AND DATA ROBOTICS SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTYES OR CONDITIONS, INCLUDING, WITHOUT LIMITATION, WARRANTYES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTYES AGAINST HIDDEN OR LATENT DEFECTS. IF DATA ROBOTICS CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTYES OR CONDITIONS, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES AND CONDITIONS SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY DATA ROBOTICS IN ITS SOLE DISCRETION.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, DATA ROBOTICS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUCTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH DATA ROBOTICS PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.

DATA ROBOTICS DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA.

Data Robotics and its Authorized Resellers are not liable for any damage to or loss of any programs, data, or other information stored on any media, or any non-Data Robotics product or part not covered by this warranty. Recovery and reinstallation of system, application software, and user data are not covered under this Limited Warranty

CONSUMER PROTECTION LAWS

IF YOU ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN YOUR COUNTRY OR REGION OF PURCHASE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. This warranty gives You specific legal rights, and You may also have other rights that vary by country, state or province. Data Robotics, the warrantor under this Limited Warranty, is identified at the end of this document according to the country or region in which the product purchase took place.

OBTAINING WARRANTY SERVICE

Product Replacement: No Product may be returned directly to Data Robotics without first contacting Data Robotics for a RMA number. You can contact us to request an RMA number by contacting technical support. Telephone numbers and details how to submit a request online are at http://www.drobo.com/support/contact-support.php.

If it is determined that the Product may be defective, You will be given an RMA number and instructions to return the Product. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to You at Your expense. You are responsible for the costs incurred related to returning the Product to Data Robotics pursuant to the Product return instructions. Data Robotics is responsible for the costs incurred related to shipping the Product back to You.

Technical Support: During the Warranty Period, You, as part of this limited warranty coverage, are entitled to access Data Robotics' online help resources to address any question about the Product ("Online Help Resources"). For a period of ninety days from retail purchase by You (we call this ninety days the "Technical Support Access Period"), as part of this limited warranty coverage, if the Online Help Resources don't address the support issue, You are entitled to initiate a support request online at www.datarobotics.com/support. After the Technical Support Access Period, support requests may be made at an additional fee available on request. In response to support requests, a Data Robotics representative or Data Robotics Authorized Reseller will help determine whether Your Product requires service and, if it does, will inform you how Data Robotics will provide it. Data Robotics or its Data Robotics Authorized Resellers will provide warranty service on Products that are tendered or presented for service during the Warranty Period. Warranty service will be provided from the country from which the Product was originally purchased to the extent reasonably possible. Service options, parts availability and response times will vary according to country. In accordance with applicable law, Data Robotics may require that You furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the online product documentation at www.datarobotics.com/products for more details on this and other matters on obtaining warranty service.

DROBOCARE

You may be eligible to purchase DroboCare, a support product which enhances the standard warranty, and is available for an additional fee. Please see the DroboCare terms and conditions at www.datarobotics.com/drobocare.

GENERAL INFORMATION

This limited warranty shall be, in all respects, governed by and construed under the laws of California, without regard to its conflict of laws provisions, and the parties submit to the exclusive jurisdiction of the courts of Santa Clara County, California. The information contained herein is subject to change without notice in respect of subsequent Products you may purchase. The only warranties for Data Robotics products and services are set forth in the warranty statements accompanying the products and services. Nothing herein should be construed as constituting an additional warranty. Data Robotics shall not be liable for technical or editorial errors or omissions contained herein.

Data Robotics, Inc.

1705 Wyatt Drive

Santa Clara, CA 95054-1524

USA

GPL License Code - Drobo FS, DroboPro, DroboElite, and DroboShare utilize some GPL licensed Linux code. To obtain a copy of the Linux source code used in our product, please e-mail your request with your name and company affiliation to [e-mail].

070-00027-002

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