RESCUEAGENT 9 - Backup and Recovery Software NERO - Free user manual and instructions

USER MANUAL RESCUEAGENT 9 NERO

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Table of contents

1.1 About the manual 4
1.2 About Nero RescueAgent 4
1.3 Working with Nero RescueAgent 5

1 Start Successfully 4
2 Launching the Program 6
3 Start screen 7
3.1 Select Storage Medium and Scan Level 8
4 Files to Recover Screen 9
4.1 Show Specific Files / Only Specific Files Window 10
4.2 Select Files to Recover 11
5 Recovery Completed Screen 13
5.1 Save log file 14
6 End screen 15
7 Technical Information 16
7.1 System requirements 16
7.2 Supported File Systems 16
7.3 Key Combinations 16
8 Glossary 18
9 Index 19
10 Contact 20

1 Start Successfully

1.1 About the manual

This manual is intended for all users who want to learn how to use Nero RescueAgent(TM). It is process-based and explains how to achieve a specific objective on a step-by-step basis.

To make best use of this documentation, please note the following conventions:

○	Indicates warnings, preconditions or instructions that have to be precisely followed.
○	Indicates additional information or advice.
1. Start ...	The number at the beginning of a line indicates a prompt for action. Carry out these actions in the order specified.
→	Indicates an intermediate result.
→	Indicates a result.
OK	Indicates text passages or buttons that appear in the program interface. They are shown in boldface.
(see...)	Indicates references to other chapters. They are executed as links and are shown in red and underlined.
[...]	Indicates keyboard shortcuts for entering commands.

1.2 About Nero RescueAgent

With Nero RescueAgent you can quickly and easily recover files from storage media, that, for instance, have been corrupted by scratches or cannot be read correctly due to ageing.

The following storage media are supported by Nero RescueAgent.

CD
DVD
Hard drive
USB stick
Memory card
Floppy

For multisession disks and disks formatted for the UDF file system capable of packet writing, Nero RescueAgent also provides the option of recovering deleted files and older file versions.

1.3 Working with Nero RescueAgent

The Nero RescueAgent Assistant helps you to restore files in just a few steps.

The following individual steps are necessary.

• Select storage medium and scan level.
  Search storage medium for files that can be restored.
• Select files to be restored and define storage location for files.
  StartRestore
  Save log file (optional)

Then you can either start a new scan, scan the storage medium again, restore files or end Nero RescueAgent.

See also:

Select Storage Medium and Scan Level 8
Select Files to Recover 11
Save log file 14

2 Launching the Program

To start Nero RescueAgent(TM) via Nero StartSmart, proceed as follows:

1. Click the Nero StartSmart icon.

The Nero StartSmart window opens.

1. Click the button.

The list of Nero applications is displayed.

Nero StartSmart window

1. Select the Toolbox > Nero RescueAgent(TM) entry in this selection list.
2. The Nero RescueAgent(TM) window opens.

You have launched Nero RescueAgent(TM) via Nero StartSmart.

3 Start screen

In the start screen of Nero RescueAgent, you can select the storage medium from which to restore data. In addition you can choose between a fast and a deep scan.

Start screen

The following setting options are available:

Drop-down menu Drive/media from which to recover data:	Selects the storage medium from which data is to be restored.
Option button Fast scan	Selects the faster scan. The fast scan searches only the FAT file system of the storage medium. With the aid of the fast scans, deleted files and older file versions are found.
Option button Deep scan	Selects the deep scan. The deep scan searches the whole storage medium. With the deep scan you will find individual faulty meta-file entries, corrupted files, unreadable sectors as well as files that have been deleted and that are no longer visible in the FAT file system. The deep scan takes much longer than the fast scan.
Button Help	Opens the Help window and displays information on program and version number.
Button Next	Starts the search for files that can be recovered.

3.1 Select Storage Medium and Scan Level

To select the storage medium and the scan level, proceed as follows:

1. Place the desired disc into the drive or connect the desired storage medium to your computer.
2. Select the storage medium from the Drive / Data Medium from which to Restore Data from the drop-down menu.
3. Select the desired scan level.

The fast scan only searches the FAT file system of the storage medium. The fast scan finds deleted files and older file versions.

The deep scan searches the whole storage medium. With the deep scan you can find individual faulty meta-file entries, corrupted files, unreadable sectors as well as files that have been deleted and which are not visible in the FAT file system.

The deep scan takes much longer than the fast scan.

1. Click the Next button.

The Fast Scan Being Processed screen or the Deep Scan Being Processed screen is displayed. Progress can be followed here. After completion of the search, the Files to Recover screen is displayed.

See also:

Select Files to Recover 11
Start screen 7

4 Files to Recover Screen

The Files to Recover screen lists all files that can be restored. If files can only to be partly restored, they are marked in yellow. If there is only a small probability that files can be restored, they are marked in red.

Files to Recover screen

The following setting options are available:

Button Select	Opens the Select Specified Files window. Here files can be selected according to particular criteria and also problem categories can be chosen for restoring.
Button Displays	Opens the Show only Specific Files window. Here files can be se- lected according to particular criteria and problem categories can be chosen for restoring.
Button	Opens the Find Folder window. Here you can define the folder in which the restored files are to be saved.
Button Back	Returns to the start screen.
Button Next	Starts the recovery of the selected files. Only available when a storage locality for the files to be restored has already been defined.

See also:

Select Files to Recover 11

4.1 Show Specific Files / Only Specific Files Window

In the Select Specific Files and Only Show Specific Files windows, files can be selected and can be displayed in the Files to Recover screen. The files can be selected according to particular criteria and also problem categories whereby an easy overview is obtained even for long lists.

Select Specific Files and Show only Specific Files window

The following setting options are available:

Check Box All files	Selects all files or shows them
Check Box All problems	Selects all files from all problem categories or shows them.
Check Box All normal files	Selects all files or shows files in which no faults have been found.
Check Box All deleted files	Selects all deleted files or shows them.
Check Box All corrupted files	Selects all corrupted files or shows them. Nero RescueAgent finds corrupted files only only when the Deep Scan option has been selected in the start screen.
Check Box All files with incorrect file names	Selects all files with incorrect file names or shows them. Nero RescueAgent finds files with incorrect names only if the Deep Scan option has been selected in the starting screen.
Check Box All previous versions	Selects all older file versions or shows them.
Check Box All recoverable files	Selects all files that can be restored or shows them.
Check Box All unrecoverable files	Selects all files that cannot be restored or shows them.
Check Box All selected files	Shows all selected files Only available in Display Specific Files window.
Check Box All files not selected	Shows all files that have not been selected. Only available in Display Specific Files window.
Input field All or part of the file name:	Enter a search term here which is to be searched for in the listed files in the Files to Recover screen. All files that contain the search term are listed or shown.
Button Select	Closes the Select Specific Files window and marks all the selected criteria and problem categories in the Files to Recover screen.
Button Displays	Closes the Only Select Specific Files window and shows all the selected criteria and problem categories in the Files to Recover screen.
Button Close	Closes the Select Specific Files or the Show Only Specific Files window.

4.2 Select Files to Recover

The Files to Recover screen lists all files and folders that can be restored. As the list can be very long, there it is possible to show files according to certain criteria and problem categories. The files can also be selected from the folder tree.

The following requirements have to be fulfilled:

• You have searched the desired storage medium for files to be restored.
  The Files to Recover screen appears.

In order to select files according to specific criteria and problem categories, proceed as follows:

1. Click the Select button.
   The Select Specific Files window opens.

2. Select the check box of the desired criteria or enter a search term in the All or Part of the File Name input field and click the Select button.
   The Select Specific Files window is closed. The Select button receives a green tick.

3. Click the Display button.

The Show only Specific Files window is opened.

1. Select the check boxes of the criteria and problem categories or enter a search term in the All or Part of a File Name input field and click the Display button.

The Show only Specific Files window is closed. The Display button receives a green tick.

1. Click the button in order to define the target folder of the file to be restored.

The Browse Folder window is opened.

The folder in which the files are to be stored must not be situated on the same storage medium from which the files are to be restored.

1. Select the folder in which the files are to be stored and click the OK button.

The Browse folder window is closed.

1. Click the Next button.

Nero RescueAgent begins restoring the selected files. This can take some time depending on how severely the storage medium is damaged. After restoration is complete, the Restoration Completed screen appears.

See also:

Save log file 14
Files to Recover Screen 9
Show Specific Files / Only Specific Files Window→10

5 Recovery Completed Screen

All recovered files are displayed in the Recovery complete screen. The screen also indicates how many files could not be recovered. You can save a log file as a summary of the recovery performed.

Recovery Completed Screen

The following setting options are available:

Button Save log file	The Save as dialog appears. You can specify the storage location for the log file here. The log file is saved in TXT format.
Button Location	Opens the folder in which the restored files were saved.
Context Menu Explore this folder	Opens the folder in which the marked file was saved in Windows® Explorer.
Button Back	Returns to the Files are Being Restored screen.
Button Next	Changes to the end screen of Nero Res-cueAgent.

5.1 Save log file

The following requirements have to be fulfilled:

• You have restored files with Nero RescueAgent.
  The Restoring Completed screen appears.

To save a log file, proceed as follows:

1. Click the Save Log File button.
   The Save As window appears.
2. Select the folder to which the log file is to be saved and click the OK button.
   The Save as dialog is closed.
3. Click the Next button.
   The end screen of Nero RescueAgent appears. You can now either start a new scan, scan the same storage medium again, restore further files or close Nero RescueAgent.

See also:

Recovery Completed Screen 13

6 End screen

In the end screen you can either start a new scan, scan the same storage medium again, restore further files or end Nero RescueAgent.

The following setting options are available:

Menu icon New scan	Returns to the start screen.
Menu icon Scan the same drive	Restarts a scan on the same drive with the same scan options.
Menu icon Recover more files	Changes to the Files to Recover screen. Here you can select further files to restore, or simply restart restoring with the files that are already selected.
Menu icon Close this application	Closes Nero RescueAgent.
Button Close	Closes Nero RescueAgent.

7 Technical Information

7.1 System requirements

Nero RescueAgent(TM) is installed along with the Nero Suite. Its system requirements are the same. You can find more detailed information on the system requirements under www.nero.com.

7.2 Supported File Systems

UFD (versions 1.0 to 2.6 only VAT)
ISO 9660 (including Joliet).
Multisession Disc
UDF/ISO Bridge Disc
NTES
FAT 12/16/32

7.3 Key Combinations

In Nero RescueAgent menu commands can be carried out on-the-fly via predefined key combinations.

The following key combinations are available:

[Ctrl+B]	Returns to the previous screen.
[Ctrl+R]	Starts recovery. Only available in the Files to Recover screen.
[Ctrl+S]	Starts the search for files on the selected storage medium. Only available on the starting screen.
[Ctrl+C]	Aborts restoring of the files. Only available in the Files Are Being Recovered screen.
[Ctrl+A]	Selects all files from the disk. Only available in the Files to Recover screen.
[Ctrl+P]	Selects all files for which problems have been determined and re-storing is required. Only available in the Files to Recover screen.
[Ctrl+D]	Opens the Find Folder window. Only available in the Files to Recover screen.
[Ctrl+L]	The Save as window appears. Here you can store a log file and specify the storage location. Only available in the Recovery completed screen.
Ctrl+Pos 1	Returns to the start screen. Only available in the Recovery completed screen.
Alt+Plus button	Expands all entries in the folder tree starting from the selected entry or from the root if no entry is selected. Only available in the Files to Recover screen.
Alt+Minus button	Hides all entries in the folder tree starting from the selected entry or from the root if no entry is selected. Only available in the Files to Recover screen.
Esc	Closes Nero RescueAgent.

8 Glossary

Bridge Disc

A Bridge Disc is a variant of a CD-ROM that can be read from CD drives but also from CD-I devices such as a Photo CD for example. It is defined in the White Book Standard and contains extra information in an XA (Standard Architecture) track on the CD-ROM.

FAT

FAT (File Allocation Table) is a file system developed by Microsoft. The FAT 12, FAT 16 and FAT 32 file systems are used on all types of mobile storage media (e.g. USB sticks, memory cards).

ISO 9660

The International Organization for Standardization defined the Universal Standard 9660 which determines the features of the CD. This format is platform-independent and can thus be read by computers with different operating systems. In order to ensure universal readability, the file names used should be as short as possible. (In a DOS environment no more than eight characters may be used).

Joliet

Joliet refers to an extension of the ISO-9660 standard for file names. Joliet was designed by Microsoft in order to represent more characters. The file name can be up to 64 characters long and contain the letters A-Z, a-z, umlauts and the .

Multisession Disc

A multisession disc can contain several sessions that are not fixed. This way, more data can be added in new sessions at a later point in time, and the disc is not closed until it is full.

NTFS

New Technology File System is a Windows® file system. Its advantages include differentiated access and rights management, as well as defragmentated data storage, which allows the processing speed to remain high.

Packet-writing

Packet-writing refers to a procedure for writing to optical media incrementally. An optical medium, e.g. a DVD, can be used as a hard drive as a result. This way, files can be copied, moved, changed, or erased on the respective optical medium.

UDF

The Universal Disc Format is a platform-independent file system. File names can be up to 255 characters long; 8 and 16 bit character sets are supported.

9 Index

C

Conventions, manual 4

E

End screen

Close Application. 15
New scan. 15
Restore further files 15
Scan the same drive again. 15

K

Key Combinations

[Ctrl+A]. 16
[Ctrl+B]. 16
[Ctrl+C] 16
[Ctrl+D] 16
[Ctrl+L] 17
[Ctrl+P]. 16
[Ctrl+R] 16
[Ctrl+S]. 16
Alt+Minus button 17
Alt+Plus button 17
Ctrl+Pos 1. 17
Esc. 17

L

Launching the Program 6

Log File

Location 13
Save 14

M

Manual, conventions 4

0

Overview

Method of working 5
Method of working - overview. 5
Restored files. 13
Storage location of log file 13

R

Restore

Overview. 13
Save log file 14
Select files. 11
Start over 14

S

Scan

Deep scan. 7
Deeper 7
Fast scan 7
Faster. 7
Same drive. 15
Start screen. 7

Scan

New. 15

Screen

End screen. 15
Files to Recover. 9
Files to Recover screen 9
Guide 7
Help. 7
Restoring completed. 13
Start screen. 7

Select

Criteria 11
Deep scan. 8
Fast scan 8
Problem categories 11
Scan level: 8
Select criteria 11
Select fast scan. 8
Select problem categories 11
Select restore files 11
Select scan level: 8
Select storage medium. 8
Specific files 11
Storage medium. 8

Select specific files. 11

Show specific files. 11
System requirements 16

W

Window

Only show specific files. 10
Select specific files. 10

10 Contact

Nero RescueAgent(TM) is a Nero AG product.

Nero AG

Glendale, CA 91203-2335

USA

Internet: www.nero.com

Help: http://support.nero.com

Fax: [phone]

E-mail: [e-mail]

Nero KK

Rover Center-kita 8F-B, 1-2-2

Nakagawa-chouo Tsuzuki-ku

Yokohama, Kanagawa

Japan 224-0003

Internet: www.nero.com

Help: http://support.nero.com

Copyright © 2008 Nero AG and its licensors. All rights reserved.