ARISTON NUOS PRIMO - Water heater

NUOS PRIMO - Water heater ARISTON - Free user manual and instructions

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Notice ARISTON NUOS PRIMO - page 57
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How can I detect if my ARISTON NUOS PRIMO water heater is scaled?
Frequently Asked Questions - 06/04/2026
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To detect if your ARISTON NUOS PRIMO thermodynamic water heater is scaled, several signs should alert you. First, observe the decrease in performance: if the water takes longer to heat or if the temperature does not rise properly, scaling reduces the system's efficiency. You may also notice unusual noises during operation, such as clicking or crackling, caused by scale deposits heating up and detaching.

The soiling of the tank is a recurring problem with this model. If you notice visible limescale during draining or if the condensate drain pipe regularly gets blocked, this is a sign of internal scaling. Cloudy water or water with particles coming from the taps may also indicate circulating limescale.

To regularly check the condition of the safety group installed at the cold water inlet, test it once a month. Slightly open the small drain tap: clear water should normally flow out. If you observe cloudy water, whitish particles, or a buildup of deposits, this confirms the presence of scale. This is when you need to remove the scale deposits that could block the device.

In case of an E5 error on the control panel, it often indicates severe soiling of the tank. According to the manual, you should then cut off the power, drain the device, remove the resistance sheath, and clean the limescale accumulated in the tank.

As a preventive measure, check annually that the condensate drain pipe is not blocked and maintain the cleanliness of the air intake and outlet grilles. If the water in your area is very hard (beyond 25°F), installing a water softener is recommended to reduce scaling. In case of doubt, a professional descaling will help preserve the lifespan and performance of your device.

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How to maintain an ARISTON NUOS PRIMO water heater to ensure its proper functioning and longevity?
Frequently Asked Questions - 06/04/2026
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Regular maintenance of your ARISTON NUOS PRIMO water heater is essential to ensure its efficiency, safety, and prolong its lifespan. Here are the main steps to follow:

1. Regular visual inspection

Periodically check the appliance for any water leaks, corrosion, or visible damage. This allows for quick intervention in case of a problem.

2. Descaling

In areas where the water is hard, limescale can accumulate inside the tank. It is recommended to descale every 1 to 2 years to prevent clogging and optimize performance.

3. Temperature control

Set the water temperature around 60°C. This setting limits the risk of burns, reduces energy consumption, and prevents the development of bacteria.

4. Safety valve check

Test the safety valve at least once a year. This operation involves slightly opening the valve to check that it properly releases pressure.

5. Filter cleaning

If your model is equipped with a filter, clean it regularly to ensure good water circulation and avoid blockages.

6. Insulation check

Check the condition of the water heater's insulation and pipes to minimize heat loss and improve energy efficiency.

7. Professional maintenance

Have a complete maintenance performed by a professional every 2 to 3 years. A technician can carry out a thorough diagnosis, clean internal components, and ensure overall proper functioning.

By following these tips, you will help keep your ARISTON NUOS PRIMO water heater in perfect working condition and avoid premature breakdowns.

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What is the required power supply voltage for the ARISTON NUOS PRIMO water heater?
Frequently Asked Questions - 05/04/2026
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The ARISTON NUOS PRIMO water heater requires a power supply of 230 volts to operate correctly. This voltage is standard for domestic installations in many countries.

To ensure safe and optimal operation, it is important that your electrical installation complies with local regulations, particularly regarding differential circuit breaker protection and grounding.

If you are considering the installation or maintenance of your water heater, make sure that the dedicated electrical circuit is suitable for the device's power and that the connections are made by a qualified professional.

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What does the error code H4 mean on an Ariston NUOS PRIMO water heater and how can it be resolved?
Frequently Asked Questions - 05/02/2026
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The error code H4 on an Ariston NUOS PRIMO water heater means “Evaporator obstructed”. This evaporator is part of the heat pump, which is the system that efficiently heats the water. When this code appears, the display shows the “HP” symbol flashing to indicate a heat pump anomaly.

The obstruction of the evaporator generally occurs due to a lack of maintenance of the condensate drainage tube. As a thermodynamic water heater, the NUOS PRIMO produces condensate during its operation. This condensate must drain properly through a specialized tube located at the back of the unit. If this tube becomes blocked by limescale deposits, impurities, or calcium, the evaporator can no longer function properly.

Solutions to resolve the H4 code: The first action is to check the condensate drainage tube located at the back of the unit. Ensure that it is not blocked or crushed. If you notice limescale or a blockage, gently clean the tube or descale it with an appropriate solution. Also, ensure that this tube is properly connected to a drainage siphon and that it is sloped continuously downward to allow for the natural drainage of the condensate.

Next, check the safety group of the unit, whose operation is closely linked to that of the evaporator. Test it by pressing the lever designed for this purpose once a month to ensure it is not stuck, and clean any limescale deposits that may be present.

If the condensate drainage tube is clear and the safety group is functioning properly, you can restart the unit by turning it off for a few minutes and then turning it back on to see if the H4 code disappears. Make sure to turn off the power by cutting the electricity from the dedicated circuit breaker beforehand.

If the H4 code persists after these interventions, or if you notice a leak at the condensate drainage tube or the safety group, contact a qualified professional. The evaporator or the condensation system of the heat pump may require thorough cleaning or replacement of internal components, operations that must be carried out by an authorized Ariston technician.

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What should I do if the ARISTON NUOS PRIMO water heater shows no error lights but does not heat the water?
Frequently Asked Questions - 01/02/2026
Response Notice-Facile

If your NUOS PRIMO thermodynamic water heater shows no error code on the screen but you have no hot water, start by checking the following points in order:

1. Check the temperature setting - This is the most common cause. Use the adjustment knob to check that the set temperature is correctly configured. The temperature ranges in heat pump mode are from 50 to 55°C by default (40 to 55°C after installer menu modification). In resistance mode, the maximum temperature is 65°C by default (75°C after modification). If the setpoint is too low, increase it by turning the knob.

2. Check the power supply - Ensure that the device is actually powered. Check for current at the circuit breaker switch. Turn the water heater off and back on by pressing the ON/OFF button: a delay of 5 minutes is normal on the first start of the heat pump. Also, check the cable connections at the back of the device.

3. Clean the evaporator - A dirty evaporator significantly reduces the performance of the heat pump. Remove the screws from the front and top cover, then gently clean the fins with a brush. Also, check that the air intake and exhaust grilles are not blocked. The condensate drain pipe should not be blocked.

4. Check the operating mode and the Time W setting - In GREEN mode, only the heat pump operates (recommended above 0°C). In AUTO mode, the heat pump is assisted by the resistance if necessary to reach the temperature in a maximum of 8 hours (duration adjustable). In BOOST mode, rapid heating with both systems. If you have a bi-hourly rate, check that the "Time W" setting is not too low and that the day/night contactor is functioning properly. Wait at least 8 days after each modification of the Time W for the device to adapt.

5. Insufficient outdoor temperature - The heat pump operates with outdoor air temperatures from 7 to 35°C. Outside this range, only the resistance heats. If the outdoor temperature is too low or too high, the device may not heat properly with the heat pump alone.

6. Internal clogging issues - A high level of limescale or deposits in the tank reduces performance. If you suspect a blockage, troubleshooting the hydraulic circuit (leaks, blockages) or internal cleaning requires qualified intervention.

If after these checks the water remains cold or insufficiently hot, check for any error codes on the screen (refer to the error table in the booklet). If no identified cause explains the problem, contact customer service as a repair by a qualified professional will be necessary.

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What is the function of the temperature probe on the Ariston NUOS PRIMO water heater and how to check its status?
Frequently Asked Questions - 27/01/2026
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The Ariston NUOS PRIMO water heater is equipped with NTC type temperature probes (negative temperature coefficient thermistors) that play a crucial role in the automatic regulation of the device. These sensors continuously measure the water temperature at different points in the tank and circuit to optimize the operation of the heat pump and the electric resistance.

The NUOS PRIMO has several distinct probes: one temperature probe at the bottom of the tank (W1), one at the top of the tank (W2), one on the hot water outlet pipe (W3), one on the evaporator, and one on the air inlet. These probes constantly communicate with the control electronics to adjust the heating power, select between the heat pump and the resistance, and activate safety functions such as anti-legionella protection or automatic defrosting.

To check the status of the probes, start by consulting the information menu of your water heater: press and hold the central knob for 5 seconds, then scroll to parameters L1 to L5 which display the temperatures measured by each probe. The values should be consistent with the actual water temperature. If you observe abnormal discrepancies or values that do not change at all, this may indicate a malfunction.

A probe failure is generally indicated by specific error codes displayed on the screen: E4 indicates a problem with the resistance probes, E5 signals an excessive temperature difference between the probes, H6 concerns the air probe, H7 the evaporator probe, and H8 the hot water pipe probe. Each of these codes triggers the shutdown of the concerned function but the device continues to operate partially with the other heating system.

If you notice an error code related to the probes, start by checking the electrical connections of the sensors (the device must be turned off before any intervention). Ensure that the cables are not damaged, corroded, or poorly connected to the electronic board. A simple reconnection is sometimes enough to resolve the issue. If the error persists or if a probe never registers any temperature variation, the probe needs to be replaced and should be entrusted to a qualified professional, who will use an original Ariston spare part.

In normal mode, the absence of an error code means that all probes are functioning correctly. Regular maintenance of the evaporator (at least once a year) helps prevent faults, as dirt can distort readings and generate errors. To keep your probes in good condition, ensure that the system is powered stably and avoid electrical surges.

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How to access the electronic board of the Ariston NUOS PRIMO water heater?
Frequently Asked Questions - 26/01/2026
Response Notice-Facile

To access the electronic board of your Ariston NUOS PRIMO water heater, follow these steps safely:

1. Turn off the power

Before any intervention, ensure that the water heater is unplugged or that the corresponding circuit breaker is turned off to avoid any risk of electric shock.

2. Remove the top panel

Use a suitable screwdriver to unscrew the screws holding the top panel of the water heater. This panel is usually located at the top of the device.

3. Remove the front panel

After removing the top panel, unscrew the screws securing the front panel. Carefully remove it to avoid damaging any clips or cables.

4. Locate the electronic board

Once the panels are removed, you should see the electronic board fixed inside the device, often on a specific support or housing.

5. Handle the board with care

  • Note or take a photo of the connections before unplugging the board.
  • Disconnect the cables carefully to avoid damaging the connectors.

Important: If you are not comfortable with this type of intervention, it is recommended to call a qualified professional to avoid any risk of damage or accident.

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How to contact ARISTON customer service for the NUOS PRIMO water heater?
Frequently Asked Questions - 26/01/2026
Response Notice-Facile

To contact ARISTON customer service regarding your NUOS PRIMO 200 liters thermodynamic water heater, you have several direct communication options. ARISTON France customer service can be reached at 01 55 84 94 94 from Monday to Thursday from 9 AM to 5:30 PM and on Friday from 9 AM to 4:30 PM. You can also send your inquiries via email to public.relations@aristonthermo.com or visit the official website www.ariston.com/fr for more information.

Before contacting customer service, prepare the following information to facilitate the handling of your request: the exact model (NUOS PRIMO), the serial number of your device, the purchase date, and a precise description of the problem encountered. These details will help the technician quickly understand your situation and provide appropriate advice.

In case of a breakdown or malfunction, the manual recommends immediately turning off the device and contacting customer service without attempting personal repairs. This precaution is important for safety reasons, particularly due to the R134a refrigerant circuit present in the thermodynamic water heater. On the ARISTON France website, you can use the locator for authorized repair centers to find the nearest technical service to your home and obtain their contact details.

It is essential that any repair of the NUOS PRIMO be carried out exclusively by qualified professionals using original ARISTON manufacturer spare parts. This requirement ensures the safety of your water heater, compliance with the warranty (2 years for the device, 5 years for the tank), and adherence to current regulations. Failure to comply with this instruction may compromise the safety of the device and engage your liability.

If your water heater displays an error code, first consult the troubleshooting section of the manual, then contact customer service if the problem persists after the recommended checks. For interventions concerning the refrigerant circuit or the compressor, only authorized technicians equipped with appropriate equipment are allowed to intervene, in accordance with environmental regulations regarding refrigerant gases.

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How to set the temperature of the ARISTON NUOS PRIMO water heater?
Frequently Asked Questions - 26/01/2026
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To set the temperature of your ARISTON NUOS PRIMO water heater, follow these simple steps:

1. Locate the control panel

The control panel is usually located at the front of the device.

2. Identify the adjustment device

Depending on your model, it may be a rotary dial or buttons (+ and -) to adjust the temperature.

3. Set the temperature

  • With a dial: Turn it clockwise to increase the temperature, or counterclockwise to decrease it.
  • With buttons: Press the “+” button to increase, or the “-” button to decrease the temperature.

4. Check the display

On some models, the selected temperature is displayed on a digital screen. Make sure the desired temperature is correctly indicated.

5. Confirm the setting

If necessary, confirm the setting by pressing an “OK” or “Validate” button.

Safety tip

It is recommended to set the temperature between 50°C and 60°C to ensure good comfort while avoiding the risk of burns and the proliferation of bacteria.

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What does the error code H1 mean on an ARISTON NUOS PRIMO water heater and how can it be resolved?
Frequently Asked Questions - 26/01/2026
Response Notice-Facile

The error code H1 on an ARISTON NUOS PRIMO water heater generally indicates a problem related to the temperature probe or the thermal safety of the device. This code appears when the water temperature exceeds a critical threshold or there is a malfunction in the temperature regulation system.

Possible causes of the H1 code:

  • Defective or poorly connected temperature probe.
  • Water overheating due to a thermostat fault.
  • Issue with the integrated thermal safety.

Steps to resolve the H1 code:

  1. Check the power supply: Ensure that the water heater is properly powered and that the electrical connections are in good condition.
  2. Restart the device: Turn off the power for at least 5 minutes, then turn the water heater back on to see if the code disappears.
  3. Check the temperature settings: Make sure the temperature is set to an appropriate level, neither too low nor too high.
  4. Inspect the temperature probe: If you are comfortable with technical operations, check that the probe is properly connected and in good condition. Otherwise, consult a professional.

If the H1 code persists despite these checks, it is recommended to contact a qualified technician to diagnose and repair the water heater to avoid any risks related to overheating or electrical malfunction.

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What is the reference for the sensor for the Ariston NUOS PRIMO water heater?
Frequently Asked Questions - 11/01/2026
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The temperature sensor for the Ariston NUOS PRIMO water heater is an essential part for the proper functioning of the device. However, the exact reference for this sensor may vary depending on the specific model and version of the water heater.

Here are some tips to identify the correct reference:

  • Check the technical label: On your water heater, a label or nameplate often indicates the references for compatible spare parts.
  • Contact Ariston customer service: Customer service can provide you with the exact reference based on your device's serial number.
  • Consult a professional: An authorized Ariston technician can identify and replace the sensor with the appropriate part.

In general, the temperature sensor for the NUOS PRIMO is specific to this model, so it is important to use an original or approved part to ensure the safety and performance of the water heater.

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Where is the temperature probe located on an Ariston NUOS PRIMO water heater?
Frequently Asked Questions - 11/01/2026
Response Notice-Facile

The temperature probe of the Ariston NUOS PRIMO water heater is an essential component that measures the water temperature inside the tank. It is generally located inside the water heater, near the heating element.

Location of the temperature probe:

  • Access to the tank: To access the probe, you need to remove the side or rear access panel of the water heater. Before any handling, make sure to turn off the power supply for your safety.
  • Probe position: Once the panel is removed, the probe often appears as a small cylindrical sensor attached to the wall of the tank, usually close to the heating element.
  • Identification: The probe is connected to electrical wires and can be made of metal or plastic, and is small in size.

If you are not comfortable with these operations, it is recommended to call a professional to avoid any electrical risks or damage to the appliance.

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What does error code E5 related to the temperature probe on an Ariston NUOS PRIMO water heater mean and how can it be resolved?
Frequently Asked Questions - 11/01/2026
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The error code E5 on the Ariston NUOS PRIMO thermodynamic water heater indicates an excessive temperature difference measurement between the temperature probes. This is a detection of inconsistency in the temperature readings of the system: the water heater's electronics identify an abnormal variation between temperature probe 1 (resistance), temperature probe 2 (resistance), the hot water tube probe, and other sensors. This error blocks the operation of the heat pump and the electric resistance to prevent dangerous malfunction.

The main causes of this error code are a defective or damaged probe, a poor contact or loose electrical connection between a probe and the control board, or a cut or worn probe cable. The NUOS PRIMO has several NTC (thermal resistance) sensors that constantly measure the temperature at different points: in the resistance (probes W1 and W2), in the hot water tube (probe W3), at the air inlet (air probe), and at the evaporator. If any of these probes no longer communicate properly or give an aberrant reading, the E5 error is displayed.

To diagnose the problem: Access the information menu of your water heater by pressing the knob for 5 seconds, then navigate with the arrows to check the values displayed by each probe (L1 to L5 in the menu). Observe the temperatures recorded by T W1, T W2, TW3, T AIR, and T EVAP. If any of these values seem aberrant or inactive (frozen display or zero), this indicates the faulty probe.

Troubleshooting procedure: Start by visually checking all accessible probe connectors, usually located at the back of the device near the control board. Ensure that the plugs are securely inserted and that the cables are not damaged. Gently clean the connectors with a dry cloth if you see any signs of corrosion. Restart the device by completely turning it off (OFF button) for 30 seconds, then turn it back on. This reset procedure can sometimes correct a temporary erroneous reading.

If the E5 code persists after restarting, it is recommended to call an authorized Ariston technician. Replacing a defective probe requires partially draining the water heater and accessing internal components. The probes used on the NUOS PRIMO are specific NTC sensors that must be replaced with original parts to ensure measurement accuracy and proper operation of the heat pump. Do not attempt to repair or bypass the electronic circuit yourself, as this could damage the device and void the warranty, which is valid for 2 years on the device and 5 years on the tank.

While waiting for a professional's intervention, your water heater cannot operate due to this safety error. Also, check that the main power cable is properly connected and that the electrical installation (30 mA differential circuit breaker) is functioning normally. If in doubt or if the problem persists after replacing a probe, contact your local Ariston customer service directly.

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How can I determine the manufacturing year of my ARISTON NUOS PRIMO water heater?
Frequently Asked Questions - 05/01/2026
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To determine the manufacturing year of your ARISTON NUOS PRIMO water heater, you need to locate and decipher the serial number on the device's nameplate.

Locating the nameplate: On the NUOS PRIMO, the nameplate is affixed directly to the body of the water heater, usually on the left side or at the back of the device, at the bottom or in the middle of the tank. You will find several pieces of information on this plate: the model (position A), the capacity in liters (position B), and especially the serial number (position C) which starts with the letters NS or N/S followed by about fifteen characters.

Deciphering the serial number by period:

  • Devices manufactured before 2005: The first three digits of the serial number indicate the year (for example, 003 = 2003). The next three digits correspond to the specific day of manufacture in the year (001 to 365).
  • Devices manufactured from 2005 onwards: The first two digits indicate the manufacturing year (for example, 05 = 2005, 15 = 2015, 20 = 2020). The next three digits indicate the day of manufacture in the year. Thus, a number starting with 20 070 means that the device was manufactured in 2020, on the 70th day of the year (around March 10).
  • Recent devices (with serial numbers of 21 to 22 characters): The year is found in positions 10 and 11 of the serial number. For example, if you see an 18 in these positions, the device was manufactured in 2018.

Practical example: If your serial number is NS 20 125 0001 000001, it means that your NUOS PRIMO was manufactured in 2020, on the 125th day of the year, which is around May 5, 2020.

If you have difficulty interpreting the serial number or if you would like confirmation, you can contact ARISTON customer service with the complete serial number. They will be able to accurately confirm the manufacturing year of your device and provide you with other information regarding your NUOS PRIMO 200 liters or 240 liters depending on your model.

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What does the snowflake indicator next to the pump symbol on the Ariston NUOS PRIMO water heater mean?
Frequently Asked Questions - 04/01/2026
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The snowflake indicator located next to the heat pump symbol on your Ariston NUOS PRIMO indicates that the automatic defrost cycle is in progress. This indicator is completely normal and is part of the regular operation of your thermodynamic water heater.

The defrosting activates automatically to protect the evaporator when the following conditions are met: the heat pump has been running for at least 20 minutes, the outdoor air temperature is below 15°C, and the evaporator temperature is dropping rapidly. During this defrost cycle, the system switches the 4-way valve to reverse the refrigerant flow and defrost the evaporator. You may also see the text “ANTI_B” or “DEFROS” alternately displayed at the bottom of the screen during this phase.

This defrost cycle is essential for maintaining the energy efficiency of your heat pump in winter. It usually lasts a few minutes. Once the cycle is complete, the indicator will automatically disappear and the device will resume normal operation. There is no action required on your part when this indicator is displayed.

If the snowflake indicator remains permanently lit without apparent reason, or if it lights up despite high outdoor temperatures, this may indicate a problem in the defrosting system. In this case, you can check that the evaporator is not blocked by dust or debris, and that the heat pump fan is functioning properly. If the problem persists, contact a qualified Ariston technician.

Also note that the defrost function can be disabled or adjusted by a professional via the installer menu (parameter P8 “DEFROS”) if you need to adapt the operation to your specific geographical or climatic situation.

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How to electrically connect a programming clock to an ARISTON NUOS PRIMO water heater?
Frequently Asked Questions - 27/12/2025
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To connect a programming clock to your ARISTON NUOS PRIMO water heater, it is important to follow a precise electrical diagram to ensure safe and optimal operation. Here are the general steps to follow:

1. Turn off the power supply

Before any intervention, make sure that the power supply to the water heater is turned off to avoid any risk of electric shock.

2. Identify the terminals on the water heater

On the connection panel of the NUOS PRIMO, locate the terminals corresponding to:

  • The phase (usually brown or red wire)
  • The neutral (blue wire)
  • The ground (green/yellow wire)
  • The terminal for connecting the programming clock (often a specific terminal for the day/night contactor)

3. Connect the programming clock

Connect the wires from the clock to the appropriate terminals:

  • Connect the phase of the clock to the phase of the network
  • Connect the neutral of the clock to the neutral of the network
  • Connect the output of the clock (day/night contactor) to the control terminal of the water heater designed for this purpose

This configuration allows the clock to control the power supply of the water heater according to the programmed time slots.

4. Check the connections

Ensure that all connections are tight, with no exposed or poorly insulated wires.

5. Restore power and test

Restore the power supply and check that the clock correctly controls the water heater according to the defined schedules.

Important: If you are unsure about the handling or the exact diagram, consult a qualified professional to avoid any electrical risk or damage to your device.

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What do the Auto, Booster, and Green modes mean on the Ariston NUOS PRIMO water heater and how do I use them?
Frequently Asked Questions - 20/12/2025
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The Ariston NUOS PRIMO thermodynamic water heater offers you three main operating modes to adapt the water heating to your daily needs and optimize your energy consumption. You can access these modes by simply pressing the Mode button on the control panel.

Auto Mode: This is the recommended mode for winter. It automatically manages heating by combining the heat pump and the electric resistance (if necessary) to reach your setpoint temperature. The water heater adheres to a maximum heating time set by default to 8 hours (TIME_W parameter, adjustable by a professional). The resistance only activates if the heat pump is insufficient to reach the target within the allotted time.

Booster Mode: Use this mode when you need hot water very quickly. The NUOS PRIMO then operates at full power by simultaneously activating the heat pump and the electric resistance to reach your setpoint temperature in the shortest time possible. Once your temperature target is reached, the device automatically returns to Auto mode.

Green Mode: This is the most economical mode. The water heater uses only the heat pump, without engaging the electric resistance, which minimizes your energy consumption. The maximum temperature achievable in this mode is 55°C. This mode is recommended when the outside temperature exceeds 0°C. The resistance remains available in case of error or for the anti-legionella cycle (monthly heating at 65°C if activated).

To navigate between modes, press the Mode button to scroll in the order: Auto, Booster, Green. The selected mode is immediately displayed on the control panel screen, accompanied by the corresponding symbol (heat pump HP or resistance). Your choice depends on the situation: Auto for winter and balanced comfort, Green for maximum savings in mild weather, Booster for exceptional peaks in hot water demand.

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How to program the Ariston NUOS PRIMO 240 HC water heater to operate during off-peak hours?
Frequently Asked Questions - 20/12/2025
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To program your Ariston NUOS PRIMO 240 HC water heater to primarily operate during off-peak hours, follow these steps:

1. Locate the control panel

The control panel is usually located at the front of your water heater. It includes a display and several buttons to navigate through the settings.

2. Access programming mode

  • Press the "Menu" or "Mode" button until you reach the programming option.
  • Look for an option mentioning "Off-peak hours" or "Scheduled programming".

3. Set the time slots

  • Set the start time for off-peak hours (for example, 10:00 PM).
  • Set the end time for off-peak hours (for example, 6:00 AM).

These time slots correspond to the period during which your electricity meter applies a reduced rate.

4. Confirm the settings

Confirm the settings by pressing the "OK" or "Validate" button. Ensure that the water heater displays that programming is activated.

5. Check the operation

A light indicator or a specific icon on the display should indicate that the off-peak programming is active. Your water heater will then heat the water primarily during these time slots.

Note: If your water heater is connected to a remote-controlled electricity meter for off-peak hours, make sure that the function is activated and that the meter is sending the signal correctly.

By following these steps, you will optimize the electricity consumption of your device while taking advantage of the reduced rates during off-peak hours.

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What does error code H7 mean on an ARISTON NUOS PRIMO water heater and how can it be resolved?
Frequently Asked Questions - 16/12/2025
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Error code H7 on the ARISTON NUOS PRIMO water heater indicates a problem with the NTC sensor of the evaporator. Unlike a standard hot water sensor, this NTC sensor monitors the air temperature in the evaporator, the part of the thermodynamic water heater that collects heat from the ambient air. It is a critical component for the operation of the compressor and the thermodynamic cycle.

This error code can be triggered by three types of problems: a poor connection or incorrect positioning of the sensor, a defective or damaged sensor, or an incorrect reading of the electrical signal. In some cases, a temporary communication issue between the sensor and the control system may also generate this error.

Before any intervention, turn off the power supply to the water heater at the main circuit breaker. First, check that the device is properly powered and that the circuit breaker has not tripped. Then, wait a few minutes and turn the device back on to see if the error disappears. If it reappears immediately after restarting, this indicates a hardware problem rather than a temporary malfunction.

Important: The manual specifies that “maintenance and electrical connections can only be performed by a qualified person.” You should not access the sensors or internal electrical connections of the water heater yourself, as this poses a risk of electric shock and could damage the device.

If the H7 code persists after a complete restart, the evaporator NTC sensor likely needs to be replaced. Contact a qualified technician or an authorized ARISTON after-sales service, who can check the connection and position of the sensor, and then replace it if it is defective. Always use original ARISTON spare parts to ensure compatibility and reliability of the thermodynamic system.

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What does the F4 error on the ARISTON NUOS PRIMO water heater mean and how can it be resolved?
Frequently Asked Questions - 16/12/2025
Response Notice-Facile

The F4 error on the ARISTON NUOS PRIMO water heater means that the tank is empty (EMPTY) or there is a problem with the active current anode circuit. This anode (also called a "titanium anode") is essential for protecting the tank against corrosion. When the circuit is open or no water is present, the system detects this anomaly and displays the F4 code.

Main causes of the F4 error:

  • Absence or lack of water in the tank (filling defect, leak).
  • Active current anode circuit open or disconnected (poor electrical connection).
  • Defective or poorly connected titanium anode.
  • Problem with the anode cable connections.

Steps to resolve the F4 error:

  • Check for water presence: Ensure that the tank contains water. Check for leaks at the hydraulic connections (blue inlet pipe and red outlet pipe). If water is leaking, stop the device and contact a professional.
  • Fill the tank: If the tank is empty, open the central water tap of your installation and the nearest hot water tap to let the air escape. Let it fill until water flows normally.
  • Check the anode circuit: Turn off the device, then inspect the connections of the anode circuit (electrical connections of the anode cable). The connectors should be tight and protected from moisture.
  • Restart the device: After completing these checks, turn the device off and on again to see if the error disappears.

If the F4 error persists after these checks or if you detect a water leak, contact an authorized ARISTON after-sales service. The anode or electronic boards may need to be replaced by a qualified technician. Do not attempt to repair the electronic circuits yourself, as this would void the warranty (2 years for the device, 5 years for the tank).

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What is the symbol representing the pump on an ARISTON NUOS PRIMO water heater?
Frequently Asked Questions - 16/12/2025
Response Notice-Facile

On an ARISTON NUOS PRIMO water heater, the symbol representing the pump is generally depicted by an icon resembling a small circle or a turbine with arrows indicating circular movement. This symbol is used to identify the water circulation or pumping function within the device.

Here are some details:

  • The symbol often resembles a wheel or a stylized propeller, sometimes surrounded by arrows illustrating the direction of circulation.
  • It may be present on the control panel, in technical diagrams, or near components related to the pump.
  • This symbol helps to easily locate the pump during maintenance or diagnostics.

If you see this symbol on your water heater, it indicates the presence or status of the integrated circulation pump in the system.

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What should I do if the screen of my ARISTON NUOS PRIMO water heater remains black?
Frequently Asked Questions - 14/12/2025
Response Notice-Facile

If the screen of your ARISTON NUOS PRIMO water heater remains black, it may indicate a power supply issue or an internal malfunction. Here are the steps to follow to try to resolve this problem:

1. Check the power supply

  • Make sure the water heater is properly plugged into a functioning electrical outlet.
  • Check that the circuit breaker or fuse associated with the water heater has not tripped or blown.

2. Inspect the power cable

  • Examine the power cable for any signs of wear, cuts, or damage.

3. Restart the device

  • Unplug the water heater from the electrical outlet.
  • Wait about 5 minutes to allow for a complete reset.
  • Then plug the device back in and see if the screen lights up.

4. Wait after restarting

  • Sometimes, the screen may take a moment to turn on after being powered back on. So wait a few minutes.

If after these checks and actions the screen remains black, it is likely that a more serious technical issue is at play. In this case, it is recommended to contact a qualified technician to diagnose and repair your water heater.

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What does error code F3 mean on an ARISTON NUOS PRIMO water heater and how can this problem be resolved?
Frequently Asked Questions - 14/12/2025
Response Notice-Facile

The error code F3 on an ARISTON NUOS PRIMO water heater generally indicates a problem related to the temperature probe. This fault may stem from a defective probe or an electrical connection issue.

Possible causes of code F3

  • Defective or damaged temperature probe
  • Poor electrical connection or loose/cut wires
  • Temporary issue related to an electronic malfunction

Steps to resolve error code F3

  1. Check electrical connections: Ensure that the wires connected to the temperature probe are properly connected and in good condition, without cuts or corrosion.
  2. Restart the water heater: Turn off the device, wait a few minutes, then turn it back on to see if the error code disappears.
  3. Monitor operation: If the code returns, the temperature probe may need to be replaced.
  4. Contact a professional: If the problem persists, it is advisable to have a qualified technician diagnose and repair the water heater.

Note: For any other error codes, it is important to accurately note the displayed code in order to obtain an appropriate diagnosis.

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What do the error codes E1 and E2 mean on an ARISTON NUOS PRIMO water heater and how can they be resolved?
Frequently Asked Questions - 10/12/2025
Response Notice-Facile

The error codes E1 and E2 on an ARISTON NUOS PRIMO water heater indicate specific technical issues related to the operation of the device:

Error code E1

This code generally signals a problem with the temperature sensor:

  • The sensor may be faulty or poorly connected.
  • A faulty electrical connection may also be the cause.

Error code E2

This code is often associated with an overheating issue:

  • The thermostat may be faulty.
  • A problem with water circulation in the water heater can cause overheating.

Steps to attempt to resolve these errors

  1. Restart the device: Turn off the power supply to the water heater, wait a few minutes, then turn it back on.
  2. Check the connections: Ensure that all electrical connections are secure and that no wires are damaged.
  3. Check the temperature: Make sure the set temperature is not set too high, which could cause overheating (code E2).
  4. Monitor the operation: After these checks, observe if the error codes reappear.

If the codes persist despite these actions, it is recommended to consult a qualified professional to diagnose and repair the water heater, as these errors may indicate a defect requiring technical intervention.

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What should I do if a brown wire is wet on the ARISTON NUOS PRIMO water heater's heating element?
Frequently Asked Questions - 10/12/2025
Response Notice-Facile

A wet brown wire on the heating element of your ARISTON NUOS PRIMO water heater may indicate the presence of moisture due to a leak or condensation, which poses a significant electrical risk. Here are the steps to follow to manage this situation:

1. Turn off the power supply

Before any intervention, make sure to unplug or turn off the power supply to the water heater to avoid any risk of electrocution.

2. Visually inspect the heating element and its connections

  • Check for any signs of water, corrosion, or damage on the brown wire and around the heating element.
  • Also look for any possible water leak at the water heater that could be causing the moisture.

3. Do not attempt to repair it yourself if you are not qualified

The presence of moisture on an electrical wire is a serious issue. If the wire is damaged or corroded, it must be replaced by a professional to ensure the safety and proper functioning of the device.

4. Call a qualified technician

Contact a professional specialized in water heaters for a complete inspection and appropriate repair. They will be able to identify the exact cause of the moisture and carry out the necessary repairs safely.

Do not neglect this issue as it can lead to risks of electrocution, short circuit, or failure of the water heater.

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Where is the cleaning filter located on the ARISTON NUOS PRIMO water heater?
Frequently Asked Questions - 10/12/2025
Response Notice-Facile

The filter of the ARISTON NUOS PRIMO water heater is generally located at the inlet of the cold water pipe. This filter serves to trap impurities and should be cleaned regularly to ensure the proper functioning of the device.

How to locate and clean the filter:

  1. Turn off the power: Before any handling, unplug the water heater to ensure your safety.
  2. Locate the filter: Look for a small cap or a screw-on cover on the cold water inlet pipe, usually located at the bottom or on the side of the device.
  3. Remove the filter: Carefully unscrew the cap to access the filter. Be careful not to damage the sealing gaskets.
  4. Clean the filter: Rinse it under clear water to remove debris and accumulated particles. In case of significant clogging, let it soak in a solution of water and white vinegar to dissolve the deposits.
  5. Replace the filter: Put the filter back in place and screw the cap back on, ensuring everything is securely fastened to avoid leaks.
  6. Restore power: Plug the water heater back in and check its proper functioning.

Regular maintenance of this filter helps extend the lifespan of your water heater and maintain optimal performance.

Respond (be the first)
Is the ARISTON NUOS PRIMO water heater equipped with a filter?
Frequently Asked Questions - 10/12/2025
Response Notice-Facile

The ARISTON NUOS PRIMO water heater is generally not equipped with a removable filter visible on the water circuit. Some models of water heaters integrate internal protection or filtration systems, but they do not always have a filter accessible to the user.

What to do in case of absence of a filter?

  • Visual inspection: Check the water inlet connections to confirm the absence of a filter or strainer. Sometimes, a small strainer may be integrated into the inlet connection, but it is often discreet.
  • Regular maintenance: Even without a filter, it is important to perform periodic maintenance on the water heater, including descaling and checking the heating element, to ensure proper functioning and a long lifespan.
  • Protection of the installation: If your water is very hard or contains impurities, you may consider installing an external filter on the water circuit before the water heater to protect the device.

In summary

The ARISTON NUOS PRIMO model does not necessarily have a visible integrated filter. To protect and maintain your water heater, it is recommended to follow good maintenance practices and, if necessary, add an external filter to the water supply.

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How to set the ARISTON NUOS PRIMO water heater for use in heat pump mode?
Frequently Asked Questions - 03/12/2025
Response Notice-Facile

To configure your ARISTON NUOS PRIMO water heater for effective use of the heat pump function, follow these steps:

1. Power On

Ensure that your device is properly plugged in and turned on.

2. Access the Control Panel

Locate the control panel on your water heater, which includes a display and navigation buttons.

3. Select Heat Pump Mode

  • Press the Mode or Function button until the screen displays the Heat Pump or Eco mode.
  • This mode can be identified by an icon representing a heat pump.

4. Adjust the Temperature

  • Use the + or - buttons to adjust the hot water temperature.
  • The recommended temperature for optimal efficiency in heat pump mode is generally around 55°C.

5. Confirm Settings

Confirm your selection by pressing the OK or Validate button, if available.

6. Check Operation

Monitor the screen to ensure that the heat pump mode is activated. A specific indication should appear confirming this mode.

7. Heating Up

Allow the water heater to operate until it reaches the desired temperature. The time required will depend on the ambient temperature and the capacity of the device.

By following these steps, you will optimize the use of the heat pump in your ARISTON NUOS PRIMO, which can help reduce energy consumption while ensuring optimal comfort in hot sanitary water.

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How to restart an ARISTON NUOS PRIMO water heater?
Frequently Asked Questions - 02/12/2025
Response Notice-Facile

To restart your ARISTON NUOS PRIMO water heater, follow the simple steps below:

Steps to restart the ARISTON NUOS PRIMO water heater

  1. Turn off the device: Locate the power button on the control panel and press it to turn off the water heater. The indicator light should turn off.
  2. Wait a few seconds: Leave the device off for about 10 to 15 seconds to allow for a complete reset of the internal systems.
  3. Turn the device back on: Press the power button again to turn on the water heater. Check that the indicator light turns on.
  4. Check the operation: Ensure that the water heater is functioning normally by checking the water temperature rise or listening to the motor operation.

If the water heater does not restart properly or shows malfunctions after this procedure, it may be necessary to check the electrical connections, safety settings, or contact a professional for a thorough diagnosis.

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How to change the heating element of the ARISTON NUOS PRIMO water heater?
Frequently Asked Questions - 23/11/2025
Response Notice-Facile

To replace the heating element of your ARISTON NUOS PRIMO water heater, follow these precise steps to ensure your safety and the proper functioning of the device:

Steps to change the heating element:

  1. Turn off the power supply: Unplug the water heater to avoid any risk of electric shock.
  2. Shut off the water supply and drain the tank: Close the water supply tap. Open a hot water tap to facilitate draining. Use a hose if necessary to completely empty the water heater.
  3. Remove the access panel: Unscrew and remove the panel to access the heating element.
  4. Disconnect the electrical wires: Be sure to note or photograph the wiring before disconnecting them.
  5. Unscrew the faulty heating element: Use an appropriate wrench to remove it without damaging the threads.
  6. Install the new heating element: Screw it firmly into its housing.
  7. Reconnect the electrical wires: Reconnect them according to your initial markings.
  8. Replace the access panel: Screw it back on properly to ensure safety.
  9. Fill the water heater: Reopen the water supply and let the tank fill completely while checking for leaks.
  10. Restore the power supply: Plug the water heater back in.
  11. Test the operation: Turn on the device and ensure that the water heats normally.

Important tips:

  • Make sure to turn off the electricity before any intervention.
  • If you are not comfortable with these operations, call a qualified professional.
  • Only use heating elements compatible with the NUOS PRIMO model.
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Download the instructions for your Water heater in PDF format for free! Find your manual NUOS PRIMO - ARISTON and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. NUOS PRIMO by ARISTON.

USER MANUAL NUOS PRIMO ARISTON

Heat pump water heater

Cher Client,

1.4 Certifications - Marquage CE

4.4 Raccordement hydraulique

We wish to thank you for having purchased the heat pump water heater. We hope that it meets your expectations and may offer you optimal service coupled with maximum energy saving for many years to come.

Our group invests a lot of time, energy and economic resources in creating innovative solutions aimed at reducing the energy consumption of its products.

Your choice shows sensibility and awareness towards reducing energy consumption, an issue directly related to environmental protection. Our constant commitment to creating innovative and efficient products coupled with your responsible behaviour in the rational use of energy both actively contribute to safeguarding the environment and natural resources.

Store this manual with care; it is intended to provide information, warnings and suggestions on the correct use and maintenance of the appliance, so that you may fully appreciate all its qualities. Our technical assistance centre closest to you is at your complete disposal for answering any of your queries.

INTRODUCTION

This manual is intended for final users of the heat pump water heater and plumbers responsible for the latter installation. Failure to observe the indications contained in this manual shall void the warranty.

This manual is an integral and essential part of the appliance. It must be stored with care by the user and should always be passed on to new owners or users of the appliance, and/or when the latter is transferred to another system.

In order to ensure correct and safe use of the appliance, both installer and user, each for his/her respective requirements, must read the instructions and precautions contained in this manual carefully, as they provide important safety indications concerning installation, use and maintenance of the appliance.

This manual is divided into four distinct sections:

SAFETY INFORMATION

This section contains all the safety precautions to be observed according to International Standard IEC 60335-2-21.

GENERAL INFORMATION

This section contains useful general information relating to the description of the appliance and its technical features, besides information on the symbols, units of measurement and technical terms used. This section includes the water heater's technical data and dimensions.

- TECHNICAL INFORMATION FOR INSTALLERS

This section is intended for installers. It contains all the indications and instructions that professionally qualified personnel must observe in order to ensure optimal installation of the appliance.

OPERATING AND MAINTENANCE INSTRUCTIONS FOR THE USER

This section is intended for final users and contains all the information necessary for operating the appliance correctly and for assisting the user in carrying out regular checks and maintenance operations on the appliance.

The manufacturer reserves the right to modify the data and contents of this manual without prior notice, with the aim of improving the quality of the relative products.

To facilitate understanding of the contents herein, given that the manual is published in multiple languages and is valid for use in several countries, all the illustrations are grouped in the final pages and are common to the various languages.

TABLE OF CONTENTS

SAFETY INFORMATION

GENERAL INFORMATION

1.GENERAL INFORMATION
1.1Description of the symbols used
1.2Field of application
1.3Instructions and technical norms
1.4Certifications - CE marking
1.5Packaging and supplied accessories
1.6Transport and handling
1.7Identification of the appliance
2.TECHNICAL FEATURES
2.1Operating principle
2.2Construction features
2.3Overall dimensions
2.4Electrical diagram
2.5Technical data table
TECHNICAL INFORMATION FOR INSTALLERS
3.WARNING
3.1Installer qualification
3.2Implementing the instructions
3.3Safety regulations
4.INSTALLATION
4.1Location of the appliance
4.2Positioning on the ground
4.3Air supply connections
4.4Hydraulic connections
4.5Electrical connections
5.INITIAL START UP
OPERATING AND MAINTENANCE INSTRUCTIONS FOR THE USER
6.WARNING
6.1Initial start-up
6.2Recommendations
6.3Safety regulations
7.INSTRUCTIONS FOR USE
7.1Control panel description
7.2Turning the water heater on/off
7.3Setting the temperature
7.4Mode of operation
7.5Time setting
7.6Information menu
7.7Installer menu
7.8Anti-legionnaire's disease protection
7.9Default settings
7.10Operation with two-tier electricity rate
7.11Anti-frost function
7.12Faults
8.MAINTENANCE
8.1Draining the appliance
8.2Routine maintenance
8.3Troubleshooting
8.4Routine maintenance performed by users
8.5Water heater disposal
ILLUSTRATIONS

SAFETY INFORMATION

  • WARNING! This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
  • WARNING! Keep the packaging elements out of the reach of children, as they are potentially dangerous.
  • WARNING! The installation and initial start-up of the appliance must be performed by qualified personnel in compliance with the national regulations in force regarding installation, and in conformity with any regulations issued by local authorities and public health bodies. At all events, disconnect all power supply circuits before intervening on the terminals.
  • WARNING! Unqualified personnel must not remove covers nor perform maintenance operations and/or electrical connections.
  • WARNING! If the appliance includes a power cord, contact an authorised technical assistance centre or qualified personnel whenever it needs to be replaced.
  • WARNING! Incorrect installation can harm persons or animals and damage possessions; the manufacturer shall not be held liable for any damage in such cases.
  • WARNING! It is mandatory to fit a safety valve onto the appliance's water inlet pipe. The device must comply with the EN 1487:2002 standard and must have a maximum pressure of 0.7 Mpa (7 bar). Moreover, it must at least include the following components: a cut-off valve, a non-return valve, a control mechanism for the non-return valve, a safety valve and a water pressure shut-off device.
  • WARNING! The pressure safety device must be operated regularly to verify that it is not clogged and to remove any limescale deposits.

  • WARNING! It is normal for water to trickle from the pressure safety device during the heating phase; for this reason, it is necessary to connect the outlet, which must always be left exposed to the atmosphere, to a drainage pipe that slopes downwards and towards an area not subject to frost. It is advisable to also connect the condensate outlet to the same pipe, through the connection located on the back side of the water heater.

  • WARNING! The appliance must be drained if left inactive in a room subject to frost.

When necessary, empty the appliance as follows:

  • Permanently disconnect the appliance form the mains electricity;
  • Close the shut-off valve, if installed, or the central tap of the domestic water supply network;
  • Open the hot water tap (washbasin or bathtub);
  • Open the tap located on the safety valve.

  • WARNING! Hot water at temperatures above 50^ running from taps may immediately cause serious burns. Children, the disabled and the elderly run a greater risk in this regard. Therefore, it is advisable to use a thermostatic mixing valve connected to the appliance's water outlet pipe, which is identified by a red collar.

  • WARNING! If the appliance includes rechargeable batteries, these must be removed before disposing of the appliance and placed in specific disposal containers.

Before removing the batteries, the appliance must be disconnected from the power supply.

GENERAL INFORMATION

1.1 Description of the symbols used

In terms of installation and operation safety, the symbols described in the table below are used in order to stress the importance of the relative risk warnings:

SymbolDescription
!Failure to comply with this warning may result in injury to persons or, in some cases, death.
Failure to comply with this warning may result in serious damage to property and plants or injury to animals.
It is mandatory to comply with the general and appliance-specific safety measures.

1.2 Field of application

This appliance is intended for hot water production for domestic use or similar, at temperatures below boiling point. The appliance must be hydraulically connected to a domestic water supply line and to a power supply network. Exhaust ducts may be used for the entry and discharge of processed air.

It is forbidden to use of the appliance for uses other than those specified. Any alternative use of the appliance constitutes improper use and is prohibited; in particular, the appliance may not be used in industrial cycles and/or installed in environments exposed to corrosive or explosive materials. The manufacturer shall not be held liable for any damage due to faulty installation, improper use or uses deriving from behaviour that is not reasonably predictable, and incomplete or careless implementation of the instructions contained in this manual.

!This appliance should not be operated by individuals (including children) with reduced physical or sensory abilities, or by inexperienced or unskilled individuals, unless adequately supervised and trained regarding use of the appliance by persons responsible for their own safety. Children must be supervised by persons responsible for their safety so as to ensure that they do not use the appliance as a toy.

1.3 Instructions and technical norms

The purchaser pays for the appliance's installation, which must be carried out by qualified personnel only, in conformity with national regulations in force and any provisions emitted by local authorities or bodies responsible for public health, and in accordance with the specific manufacturer indications contained in this manual.

The manufacturer is responsible for the product's conformity to the relevant construction directives, laws and regulations in force at the time the product is first commercialised. The designer, installer and user are each exclusively responsible, in their respective fields, for knowing and observing the legal requirements and technical regulations concerning the design, installation, operation and maintenance of the appliance. Any reference to laws, regulations or technical specifications contained in this manual is purely for information purposes; any new laws introduced or modifications to existing laws are not in any way binding on the manufacturer towards third parties. It is necessary to ensure that the power supply network to which the product is connected complies with the EN 50160 norm (under penalty of warranty invalidation). Relative to France, ensure that installation complies with the NFC 15-100 norm.

The tampering of product integral parts and/or supplied accessories invalidates the warranty.

1.4 Certifications - CE marking

The CE marking applied to the appliance certifies that the latter conforms to the essential requirements of the following European Directives:

  • 2006/95/EC concerning the safety of electrical equipment.
  • 2004/108/EC concerning electromagnetic compatibility.

The inspection is carried out according to the following technical standards:

EN 255-3; EN 60335-1; EN/IEC 60335-2-21; EN 60335-2-40; EN 55014-1; EN 61000-3-2; EN 61000-3-3; EN 50366; EN 16147.

CAHIER DE CHARGE_ 103-15/B_2011)Chauffe-eau Thermodynamiques POUR LA MARQUE NF elettricité performance.

1.5 Packaging and supplied accessories

The appliance is anchored to a wooden pallet and is protected with polystyrene edge protectors, cardboard and a plastic transparent film on the outside; all the materials are recyclable and eco-compatible.

The following accessories are included:

  • Belt for handling the water heater (to be removed once the product is installed).
  • Connection pipe for condensation water.
  • Instruction manual and warranty documents.
  • Two 3/4" dielectric coupling and joints

1.6 Transport and handling

Upon delivery of the product, check that the latter has not been damaged during transport and that no signs of damage appear on the packaging. In the event of damages, immediately notify any claims to the forwarder.

WARNING! The appliance should be handled and stored in a vertical position. The product may be handled in a horizontal position only for short distances, while resting on the rear end indicated; in this case, wait at least 3 hours before starting the appliance once it has been correctly repositioned in a vertical position and/or installed; this is to ensure that the lubricating oil inside the refrigeration circuit is suitably distributed and to avoid damages to the compressor.

The packaged appliance may be handled either manually or with the aid of a forklift truck, while ensuring that the above indications are observed. It is advisable to keep the appliance in its original packaging until installing it in its chosen location, particularly when construction work is under way on-site.

Upon removing the packaging, check whether the appliance is intact and that no parts are missing. In the event of defects or missing components, notify the dealer within the time limits specified by the law.

WARNING! Keep the packaging elements out of the reach of children, as they are potentially dangerous.

When transporting or handling the appliance after the initial start-up, observe the aforementioned indication concerning the allowed tilt angle and ensure that all water has been drained from the tank. Should the original packaging be missing, provide an adequate protection for the appliance to prevent any damages, for which the manufacturer shall not be held liable.

Allowed positionsNon-allowed positions

1.7 Identification of the appliance

The main information for identifying the appliance is contained on the adhesive data plate located on the water heater casing.

ARISTON NUOS PRIMO - Identification of the appliance - 1

Amodel
Btank capacity
Cserial no.
Dpower supply voltage, frequency, maximum absorbed power
Emax./min. pressure of the refrigeration circuit
Ftank protection
Gabsorbed power – heating element mode
Hmarks and symbols
Ithermal power yielded in heat pump mode
Lmax./min. power in heat pump mode
Mtype of refrigerant and charge
Nmaximum tank pressure

2. TECHNICAL FEATURES

2.1 Operating principle

The efficiency of a heat pump cycle is measured by the Coefficient of Performance (COP), i.e. the ratio between the energy supplied to the appliance (in this case, the heat transferred to the water to be heated) and the electrical energy used (by the compressor and the appliance's auxiliary devices). The COP varies according to the type of heat pump and to its relative conditions of operation.

For example, a COP value equal to 3 indicates that for every 1kWh of electrical energy used, the heat pump supplies 3kWh of heat to the medium to be heated, of which 2kWh are extracted from the free source.

2.2 Construction features

Refer to Fig. 1

1fan
24 Ways defrost valve (only on EXT models)
3safety pressure switch
4hermetic rotary compressor
5electronic control panel
6feet with adjustable height
7electric heating element
8titanium impressed cu+rent anode
9functional and safety NTC sensor
10condenser
11outlet water NTC temperature sensor
12disposable magnesium anode
13electrolytic condenser for compressor
14condensate drainage pipe
15thermostatic expansion valve
16evaporator

2.3 Overall dimensions

Refer to Fig. 2

AInlet cold water 3¼" pipe
BOutlet hot water 3¼" pipe
CCondensate drainage connection
DAuxiliary circuit 3¼" inlet pipe (SYS version only)
EAuxiliary circuit 3¼" outlet pipe (SYS version only)
FSheath for upper probe (S3) (SYS version only)
GSheath for bottom probe (S3) (SYS version only)
HRecirculation 3¼" pipe (SYS version only)

2.4 Electrical diagram

Refer to Fig. 3

APower supply (220-230V 50Hz)
BBatteries (3x1,2V AA rechargeable)
CInterface board
DElectric heating element (2000W)
ENTC sensor for heating element zone
FImpressed current anode
GWater tank earth connection
HSerial connection board
IMainboard
LOperation condenser (15μF 450V)
MCompressor
NFan
O4-ways defrost valve
PSafety pressure switch
QNTC sensor for hot water pipe zone
RNTC sensor for evaporator and inlet air
EDFHCHP signal (EDP) - cable not supplied with the product

2.5 Technical data table

DescriptionUnit of measurement200240240 SYS
Rated tank capacity1200240242
Insulation thicknessmm≈ 35
Type of internal tank protectionenamelling
Type of corrosion protectiontitanium impressed current anode + disposable magnesium anode
Maximum operating pressureMPa0,6
Diameter of hydraulic connectionsIIG 3/4 M
Diameter of condensate drainage connectionmm14
Diameter of air exhaust/intake pipesmm150-200
Minimum water hardness°F12
Minimum conductivity of the waterμS/cm150
Weight when emptykg8792107
Heating circuit exchange surface--0,65
Heat pump
Average electrical power consumptionW500
Max. electrical power consumptionW670
EN 255/3 (7°C)
Heat rating (A)W140014001400
COP (A)2,82,82,8
Heating time (A)h:min7:588:508:50
Heating energy consumption (A)kWh3,203,983,98
Max. amount of hot water in a single intake V40 (A), Delivered at 55°CI306365365
Qpr (over 24h)kWh0,911,061,06
EN 255/3 (20°C)
Heat rating (B)W155015501550
COP (B)3,13,13,1
Heating time (B)h:min6:057:177:17
Heating energy consumption (B)kWh2,773,563,56
Max. amount of hot water in a single intake V40 (B), Delivered at 55°CI306365365
Qpr (over 24h)kWh0,891,01,0
EN 16147 (Cahier de Charge _103-15/B _2011)
COP (C)2,412,62,6
Heating time (C)h:min8:169:409:40
Heating energy consumption (C)kWh3,574,374,37
Max. amount of hot water in a single intake V40 (C), Delivered at 55°CI290353353
PesW394141
TappingLXLXL
Max. water temperature with heat pump°C55 (factory default setting)
Quantity of R134a refrigerant fluidkg0,9
Max. pressure of refrigerating circuit (low-pressure side)MPa1
Max. pressure of refrigerating circuit (high-pressure side)MPa2,4
DescriptionUnit of measurement200240240 SYS
Heating element
Heating element powerW2000
Max. water temperature with heating element°C75 (65 factory default setting)
Max. current consumptionA8,7
Power supply
Voltage / max. power consumption (A)V / W220-230 single-phase / 2670
FrequencyHz50
Protection ratingIP24
Air side
Standard air flow rate (automatic modulating control)m³/h400400400
Available static pressurePa555555
Sound power (°F)dB(A)545454
Minimum volume of room of installation (D)202020
Minimum ceiling height of room of installation (D)m2,062,282,28
Min. temperature of room of installation°C111
Max. temperature of room of installation°C424242
Minimum air temperature (w.b. at 90% r.h.) (E)°C-5-5-5
Maximum air temperature (w.b. at 90% r.h.) (E)°C424242

(A) Values obtained with air temperature of 7^ , 85% relative humidity and input water temperature of 15^ exit 55^ (in conformity with EN255-3).
(B) Values obtained with air temperature of 20^ , 37% relative humidity and input water temperature of 15^ exit 55^ (in conformity with EN255-3).
(C) Values obtained with air temperature of 7^ , 87% relative humidity and input water temperature of 10^ and exit 55^ (in conformity with the NF Cahier de Charge standard 103-15/B_2011).
(D) In the event of installation without ducting.
(E) Outside of the heat pump's interval of operation, heating of the water is ensured by the heating element.
(F) Tested in reverberant chamber according to regulation UNI EN ISO 3741 (exhaust air ducted with rigid pipe D200 length 2m , T air = 25±2°C, H.r. 55±5%, T hot water = 45±2°C).

Average value obtained on a significant number of products.

TECHNICAL INFORMATION FOR INSTALLERS

3. WARNINGS

3.1 Installer qualification

WARNING! The installation and initial start-up of the appliance must be performed by qualified personnel in compliance with the national regulations in force regarding installation, and in conformity with any regulations issued by local authorities and public health bodies.

The water heater is supplied with a sufficient amount of R134a refrigerant for its operation. This refrigerant fluid does not damage the atmosphere's ozone layer, is not flammable and does not cause explosions; however any maintenance activities or work on the refrigerant circuit must exclusively be carried out by authorised personnel with the suitable equipment.

3.2 Implementing the instructions

WARNING! Incorrect installation can harm persons or animals and damage possessions; the manufacturer shall not be held liable for any damage in such cases.

The installer is required to observe the instructions outlined in this manual.

Once installation is complete, it is the installer's duty to inform and instruct the user on how to operate the water heater and carry out the main operations correctly.

3.3 Safety regulations

Refer to Paragraph 1.1 under the section GENERAL INFORMATION for the description of the symbols used in the table below.

Ref.WarningType of riskSymbol
1Protect connection piping and cables so as to avoid them being damaged.Electrocution caused by exposure to live wires.!
Flooding due to water leaking from damaged pipes.
2Make sure the installation site and any systems to which the appliance must be connected fully comply with the regulations in force.Electrocution from contact with live wires that have been incorrectly installed.!
Damage to the appliance caused by improper operating conditions.
3Use manual tools and equipment that are suitable for the intended use (in particular, ensure that the tool is not worn and that the handle is intact and securely fixed); use them correctly and prevent them falling from a height. Put them safely back in place after use.Personal injury caused by flying splinters or fragments, inhalation of dust, knocks, cuts, puncture wounds and abrasions.!
Damage to the appliance or surrounding objects caused by falling splinters, knocks and incisions.
4Use electrical equipment that is suitable for the intended use; use the equipment correctly, keep passages clear of the power supply cable, prevent the equipment falling from a height, disconnect and put back in place after use.Personal injury caused by flying splinters or fragments, inhalation of dust, knocks, cuts, puncture wounds and abrasions.!
Damage to the appliance or surrounding objects caused by falling splinters, knocks and incisions.
5Descale the components, in accordance with the instructions of the safety data sheet included with the product used, while ventilating the room and wearing protective clothing; avoid mixing different products and protect the appliance and surrounding objects.Personal injury caused by acidic substances coming into contact with skin or eyes; inhaling or swallowing harmful chemical agents.!
Damage to the appliance or surrounding objects due to corrosion caused by acidic substances.!
6Make sure that any portable ladders are securely positioned, that they are sufficiently resistant, that the steps are intact and not slippery, that these do not move around when someone climbs on them and that someone supervises at all times.Personal injury caused by falling from a height or cuts (stepladders shutting accidentally).!
7Make sure that the work area has adequate hygiene and health conditions in terms of lighting, ventilation and the solidity of relevant structures.Personal injury caused by knocks, stumbling etc.!
8Wear individual protective clothing and equipment during all work phases.Personal injury caused by electrocution, falling splinters or fragments, inhalation of dust, shocks, cuts, puncture wounds, abrasions, noise and vibration.!
9All operations inside the appliance must be performed with the necessary caution in order to avoid sudden contact with sharp parts.Personal injury caused by cuts, puncture wounds and abrasions.!
10Before handling, empty all components which may contain hot water and perform bleeding where necessary.Personal injury caused by burns.!
11Make all electrical connections using suitably-sized conductors.Fire caused by overheating due to electrical current passing through undersized cables.!
12Protect the appliance and all areas in the vicinity of the work area using suitable material.Damage to the appliance or surrounding objects caused by falling splinters, knocks and incisions.!
13Handle the appliance with care, while using suitable protection equipment. Use the appropriate handling belt.Damage to the appliance or surrounding objects caused by shocks, knocks, incisions and crushing.!
14Arrange materials and equipment in such a way as to make handling easy and safe, and avoid the formation of any piles which could give way or collapse.Damage to the appliance or surrounding objects caused by shocks, knocks, incisions and crushing.!
15Reset all safety and control functions affected by any work performed on the appliance and make sure that they operate correctly before restarting the appliance.Damage or shutdown of the appliance caused by out-of-control operation.!

4. INSTALLATION

ARISTON NUOS PRIMO - INSTALLATION - 1

WARNING! Observe the general warnings and safety instructions listed in the previous paragraphs and strictly adhere to the indications therein contained.

4.1 Location of the appliance

WARNING! Prior to starting any installation activities, ensure that the location where the water heater is to be installed satisfies the following requirements:

a) In the event of water heaters without an air exhaust duct, the room of installation should have a volume of no less than 20m^3 and must be adequately ventilated. Avoid installing the appliance in rooms which may favour frost build-up. Do not install the product in a room containing an appliance that requires air to function (e.g. an open-chamber gas boiler, open-chamber gas water heater, etc.). The product's safety and performance levels are not guaranteed in the event of outdoor installation.
b) The appliance's air exhaust and/or extraction duct (if present) must have access to the outside from the point where the appliance is installed. The connections for the air exhaust and aspiration ducts are located on the upper part of the appliance.
c) Ensure that the installation site and the electrical and hydraulic systems to which the appliance must be connected fully comply with the regulations in force.
d) The chosen site must have, or must be suitable to house, a single-phase 220 - 230V 50Hz power supply socket.
e) The chosen site must be suitable to house a condensate drainage outlet connected to the back of the appliance with a suitable siphon.
f) The chosen site must ensure that the appropriate safety distances from the wall and ceiling can be observed, for the appliance to operate properly and to facilitate maintenance operations.
g) The support surface must ensure a perfectly horizontal operating position (Refer to fig. 2).
h) The chosen site must conform to the appliance's IP protection rating (protection against the penetration of liquids) as specified by the regulations in force.
i) The appliance must not be exposed to direct sunlight, even when windows are present.
j) The appliance must not be exposed to particularly aggressive substances such as acidic vapours, dust or gas-filled environments.
k) The appliance must not be directly installed on telephone lines that are unprotected against overvoltage.
I) The appliance must be installed as close as possible to the points of use to limit heat dispersion along the piping.
m) The air aspirated by the product must be free of dust, accid vapours and solvents.

In the event of non-ducted installation, observe the distances from the walls as indicated in Fig. 4.

4.2 Positioning on the ground

Refer to Fig. 5

1) Once the suitable installation position has been located, remove the packaging and remove the fixings visible on the pallet where the product is based.
2) Using the appropriate belt, remove the product from the pallet.
3) Fix the feet on the ground (through the appropriate holes) using suitable screws and rawplugs; after positioning the appliance, remove the fabric belt by loosening the relative bolts.

4.3 Air supply connections

Please bear in mind that using air from heated environments may hamper the building's thermal performance.

There is one connection for the air intake and one for the air exhaust on the rear side of the appliance. It is important to not remove or tamper the two grilles.

The outlet air may reach temperatures that are 5 - 10^ lower compared to that of the inlet air and, if not ducted, the temperature of the room of installation may drop sensibly. If the water heater is intended to function by externally (or through another room) expelling or intaking the air processed by the heat pump, pipes specifically designed for the passage of air may be used. Make sure that the pipes are securely connected and fixed to the product so as to avoid any accidental detachments (for example, use suitable silicone). Do not in any way manipulate or break the air intake/exhaust grilles.

Even if the product is not ducted it is advisable to install a curve in the suction line to prevent by-pass between the air inlet and outlet (fig. 4).

In the case of product ducted with rigid tubes adopt during installation all the precautions necessary to ensure the maintenance operations (fig.4)

WARNING: Do not use outdoor grills resulting in high losses, such as anti-insect grilles. The grids used should allow good air flow, the distance between the inlet and outlet air should not be less than 50cm .

Protect pipes from the external wind. The expulsion of air in the chimney is allowed only if the draft is appropriate, is also required periodic maintenance of the barrel, and chimney accessories.

The total static pressure loss due to installation is calculated by adding the loss of the single installed components; this sum must be lower than the static pressure of the fan which is equal to (55 Pa).

See diagram on the last page.

ARISTON NUOS PRIMO - Air supply connections - 1

WARNING! A type of canalization not suitable affects product performance and significantly increases the heating time!

EXAMPLES

Figure 6Inlet air: Not ducted / Outlet air: externally ducted
Figure 7Inlet air: internally ducted / Outlet air: externally ducted
Figure 8Inlet air: externally ducted / Outlet air: externally ducted
Figure 9Installation without ducting

4.4 Hydraulic connections

Connect the water heater inlet and outlet to pipes or pipe fittings that can withstand the operating pressure and temperature of the hot water, which may reach 75^ . It is not advisable to use materials that cannot withstand such temperatures. The dielectric union fitting (with joint supplied with the product) must be applied to the hot water outlet pipe, prior to performing the connection.

Screw a "T" fitting identified by a blue collar onto the appliance's water inlet pipe.

See Figure 10.

ARISTON NUOS PRIMO - Hydraulic connections - 1

It is mandatory to fit a safety valve onto the appliance's water inlet pipe. The device must comply with the EN 1487:2002 standard and must have a maximum pressure of 0.7Mpa (7 bar). Moreover, it must at least include the following components: a cut-off valve, a non-return valve, a control mechanism for the non-return valve, a safety valve and a water pressure shut-off device.

ARISTON NUOS PRIMO - Hydraulic connections - 2

The device's relief outlet must be connected to a relief pipe with a diameter no less than that of the appliance's connection (3/4^) , with the aid of a siphon creating an air gap of at least 20~mm to allow for visual inspection; this is to prevent any harm to persons and animals or damage to objects should the device activate and for which the manufacturer shall not be held liable. Use a flexible pipe to connect the pressure safety device inlet to the cold water system pipe, using a cut-off valve if necessary. Additionally, a water discharge pipe must be fitted to the outlet in case the drainage tap is opened.

Avoid overtightening the pressure safety device and do not tamper with it. It is normal for water to trickle from the pressure safety device during the heating phase; for this reason, it is necessary to connect the outlet, which must always be left exposed to the atmosphere, to a drainage pipe that slopes downwards and towards an area not subject to frost. It is advisable to also connect the condensate outlet to the same pipe, through the connection located on the back side of the water heater.

The appliance must not operate with water hardness levels below 12^ ; on the other hand (>25^) , it is advisable to use a suitably calibrated and monitored water softener in the event of particularly hard water; in this event, the residual hardness must not fall below 15^ .

If the mains pressure is close to the calibrated valve values, a pressure reducer must be installed as far as possible from the appliance.

The SYS version is provided with a connection G3/4^ for recirculation circuit (if present in hydraulic circuit).

WARNING! It is advisable to carefully wash the system's pipes in order to remove any residues of screw thread, welding or dirt which may hamper the correct operation of the appliance.

4.5 Electrical connections

CableProtection
Permanent power supply (cable supplied with the appliance)3G 1.5mm²16A
EDF signal (cable not supplied with the appliance)H05V2V2-F 2G 0.75mm²2A

WARNING: BEFORE YOU GET ACCESS TO TERMINALS, ALL SUPPLY CIRCUITS MUST BE DISCONNECTED. The batteries ensure that the product is protected against corrosion, when the appliance is not powered.

WARNING:

Is forbidden remove covers and do maintenance and / or electrical connections by unqualified personnel

The appliance is supplied with a power supply cable (should the latter need to be replaced, use only original spare parts supplied by the manufacturer).

It is advisable to carry out a check on the electrical system to verify conformity to the regulations in force. Verify that the electrical system can suitably withstand the water heater's maximum power consumption values (refer to the data plate), in terms of the size of the cables and their conformity to the regulations in force. It is forbidden to use multiple outlet sockets, extension cables or adaptors. It is forbidden to use piping from the water, heating and gas systems for earthing the appliance.

Prior to operating the machine, make sure that the electricity mains voltage conforms to the value indicated on the appliance's data plate. The manufacturer of the appliance shall not be held liable for any damage caused by failure to earth the system or due to anomalies in the electric power supply. To disconnect the appliance from the mains, use a bipolar switch complying with all applicable CEI-EN regulations in force (minimum distance between contacts 3mm , switch preferably equipped with fuses).

The appliance must comply with the European and national standards, and must be protected by a 30mA RCD.

PERMANENT ELECTRICAL CONNECTION
Fig. 11Use this configuration whenever users do not have a two-tier electricity rate. The water heater will always be connected to the power supply network to ensure 24h operation. Remove the 3 NI-MH batteries if you do not use the two-rate time-of-day tariff with HC/HP signal (see Fig. 14).
ELECTRICAL CONNECTION WITH TWO-TIER ELECTRICITY RATE
Fig. 12If users have a two-tier electricity rate and a suitable meter, the product may be powered only while the lowest rate applies. During the period in which the appliance is not powered, protection against corrosion through the impressed current anode is ensured by the rechargeable batteries. To put them into service, open the battery cover (see Fig. 14) and remove the battery protection tab
ELECTRIC CONNECTION WITH TWO-TIER RATE AND HC-HP SIGNAL
Fig. 13Offers the same cost advantages compared to the two-tier rate configuration but, additionally, it allows for obtaining rapid heating thanks to the BOOST mode that activates heating even with the HP rate. 1) Connect a bipolar cable to the appropriate signal contacts on the meter. 2) Connect the signal bipolar cable to the terminal "EDF" which is located inside the electric box at right side of the product. WARNING: the signal cable must be inserted in the hole beneath the power supply cable then anchored with suitable cable clips located inside the product and tightened in the cable glands near the appropriate terminal; make a suitably-sized hole in the rubber rings for the passage of the cable. 3) Activate the HC-HP function through the installer menu (see Paragraph 7.7).
Fig. 15In case of connection of boiler/heater to 240SYS heating pump version is recommended to use upper shealt (S3) In case of connection of solar panel to 240SYS heating pump version is recommended to use both upper and bottom shealt (S3) and (S2)

5. INITIAL START-UP

Once the appliance is connected to the hydraulic and electric systems, the water heater must be filled with water from the domestic water supply network. In order to fill the water heater, it is necessary to open the central tap of the domestic network supply and the nearest hot water tap, while making sure that all the air in the tank is gradually expelled.

Remove the tab (C) from the batteries, the battery housing is located beneath the cover (B) on the lower side of the product - refer to the picture 14.

OPERATING AND MAINTENANCE INSTRUCTIONS FOR THE USER

6. WARNINGS

6.1 Initial start-up

ARISTON NUOS PRIMO - Initial start-up - 1

WARNING! The installation and initial start-up of the appliance must be performed by qualified personnel in compliance with the national regulations in force regarding installation, and in conformity with any regulations issued by local authorities and public health bodies.

In all cases, the company performing the work must carry out checks to verify the safety and correct operation of the entire system.

Before starting up the water heater, verify whether the installer has completed all the relative installation operations. Make sure to have clearly understood the installer's indications on how to operate the water heater and perform the main operations on the appliance.

The heat pump requires 5 minutes to become fully operational when starting it for the first time.

6.2 Recommendations

In the event of a malfunction and/or faulty operation, turn the appliance off and do not attempt any repairs, but contact qualified personnel. Only original spare parts must be used and any repairs must be carried out exclusively by qualified personnel. Failure to comply with the above-mentioned recommendations may jeopardise the appliance's safety and void the manufacturer's liability. In the event of prolonged inactivity of the water heater, it is advisable to carry out the following:

  • Disconnect the appliance from the power supply or, if a switch is mounted upstream from the appliance, turn the switch itself to the "OFF" position.
  • Close all taps of the domestic water supply system.

WARNING! Hot water at temperatures above 50^ running from taps may immediately cause serious burns. Children, the disabled and the elderly run a greater risk in this regard. Therefore, it is advisable to use a thermostatic mixing valve connected to the appliance's water outlet pipe, which is identified by a red collar.

The mixing valve is compulsory on SYS models.

WARNING! (SYS version only) Make sure the temperature detected by the control unit probes S2 and S3 does not exceed 75^ Fig. 15.

6.3 Safety regulations

Refer to paragraph 1.1 for the description of the symbols used in the table below.

Ref.WarningType of riskSymbol
1Do not perform operations that involve removing the appliance from its housing.Electrocution due to exposure to live components.!
Flooding caused by water leaking from disconnected piping.Δ
2Do not leave objects lying on the appliance.Personal injury caused by the object falling off the appliance as a result of vibrations.!
Damage to the appliance or any underlying items caused by the object falling off as a result of vibrations.Δ
3Do not climb onto the appliance.Personal injury caused by the appliance falling down.!
Damage to the appliance or any underlying objects caused by the appliance detaching from its fixing brackets and falling.Δ
4Do not perform any operations that involve opening the appliance.Electrocution due to exposure to live components. Personal injury caused by burns due to overheated components, or wounds caused by sharp edges or protrusions.!
5Do not damage the power supply cable.Electrocution from non-insulated live wires.!
6Do not climb onto chairs, stools, ladders or unstable supports to clean the appliance.Personal injury caused by falling from a height or cuts (stepladders shutting accidentally).!
7Do not attempt to clean the appliance without first switching it off, removing the plug or turning the external switch to the OFF position.Electrocution due to exposure to live components.!
8Do not use the appliance for any purpose other than normal household operation.Damage to the appliance caused by operation overload. Damage to objects caused by improper use.Δ
9Do not allow children or inexperienced persons to operate the appliance.Damage to the appliance caused by improper use.Δ
10Do not use insecticides, solvents or aggressive detergents to clean the appliance.Damage to plastic or painted parts.Δ
11Avoid placing any objects and/or appliance beneath the water heaterDamage due to possible water leakage.Δ
12Do not drink the water of condensationInjury from positioning!

7. INSTRUCTIONS FOR USE

7.1 Control panel description

Refer to Fig. 14.

AKnob
ButtonsON/OFF - MODE

The control panel, constructed in a simple and rational way, comprises two buttons and a central knob.

In the upper section, a DISPLAY shows the set temperature or the detected temperature, besides other specific indications such as the operation mode signal, fault codes, settings and information of the product's condition.

7.2 Turning the water heater on/off

Turning the appliance on: simply press the ON/OFF button to turn the water heater on.

Now you can set the current time (see section 7.5)

The DISPLAY visualises the "set" temperature and operation mode, while the HP symbol and/or heating element symbol indicate the operation of the heat pump and/or heating element respectively.

ARISTON NUOS PRIMO - Turning the water heater on/off - 1

Turning the appliance off: simply press the ON/OFF button to turn the water heater off, only "OFF" appears on the display. The protection against corrosion is still ensured, while the product will automatically ensure that the temperature of the water in the tank does not fall below 5^ .

7.3 Setting the temperature

The desired temperature for the hot water can be set by turning the knob clockwise or anti-clockwise (the visualised temperature will flash temporarily).

To visualise the current temperature of the water in the tank, press and release the knob; the relative value will appear for 8 seconds then the set temperature will reappear once again.

The temperatures that can be obtained in the heat pump mode vary between 50^ and 55^ , by factory default setting, and 40^ - 55^ , by varying the setting on the installer menu.

The maximum temperature that can be obtained with the heating element is 65^ , by factory default setting, and 75^ , by varying the setting on the installer menu.

7.4 Mode of operation

In normal operating conditions, the "mode" button can be used to vary the operating mode through which the water heater reaches the set temperature. The selected mode will be visualised on the line below the temperature.

ARISTON NUOS PRIMO - Mode of operation - 1

If the heat pump is active, the following symbol will appear:HP
If the heating element is active, the following symbol will appear:M
  • AUTO mode: the water heater understands how to reach the desired temperature in a few hours, through the rational use of the heat pump and, only if necessary, of the heating element. The maximum number of hours it takes depends on the P9 - TIME_W parameter (see Paragraph 7.7), which is set to 8 hours by default. (recommended for winter).
  • BOOST mode: by activating this mode, the water heater simultaneously uses the heat pump and heating element to reach the desired temperature in the shortest possible time. Once this temperature is reached, the AUTO operating mode is restored.
    GREEN mode: the water heater will use the heat pump, thereby ensuring maximum energy saving! The maximum temperature that can be reached is 55^ . The heating element may also turn in case of errors or anti-legionnaire's disease. This function is recommended for air temperatures above 0^ during the hours of heating.
  • PROGRAM mode: You have two programs P1 and P2, which may act either individually or in combination with each other during the day (P1 + P2). The device will be able to activate the heating phase to reach the selected temperature set in the timetable, giving priority to heating by heat pump and, if necessary, through the heating element.

Press the mode button to select the desired Program mode (P1/P2/P1+P2), turn the knob to set the desired temperature, press it again to confirm, turn the knob to set the desired time and press to confirm; mode P1 + P2 can set the information for both programs.

In the case of electrical connection with two-tier price signal HC / HP, you still possible program the water heater at any time of day.

For this function is required the setting of the current time, see the next paragraph.

Note: To ensure comfort, in the case of P1 + P2 mode operation with very close times between them, it is possible that the temperature of water is higher than the temperature set.

7.5 Time setting

The time setting is required:

At initial start-up;
- Occur simultaneously absence of power from the mains and battery (the product will restart in Auto mode).

You can also change the current time through the parameter P1 (paragraph 7.7).

The display flashes up showing hours and minutes. Turn the knob until you find the current time and confirm by pressing the knob. Repeat the procedure to set the minutes.

ARISTON NUOS PRIMO - Time setting - 1

ARISTON NUOS PRIMO - Time setting - 2

7.6 Information menu

The information menu allows for visualising data for monitoring the product. To enter the menu, press the relative knob and hold for 5 seconds.

ARISTON NUOS PRIMO - Information menu - 1

Turn the knob to select the parameters L1, L2, L3 ... L9

ARISTON NUOS PRIMO - Information menu - 2

Upon reaching the desired parameter, press the knob to visualise its value. Press the knob or "MODE" button to return to the parameter selection area once again.

ARISTON NUOS PRIMO - Information menu - 3

To exit the information menu, press the "mode" button (the appliance will ensure that the menu is automatically exited after the latter has been idle for 10 minutes).
ParameterNameParameter description
L1T W1Temperature recorded by the heating element unit sensor 1.
L2T W2Temperature recorded by the heating element unit sensor 2.
L3TW3Temperature recorded by the hot water pipe sensor.
L4T AIRTemperature recorded by the inlet air sensor.
L5T EVAPTemperature recorded by the evaporator sensor.
L6HP hMeter for internal parameter 1.
L7HE hMeter for internal parameter 2.
L8SW MBMainboard software version.
L9SW HMIInterface board software version.

7.7 Installer menu

CAUTION: THE FOLLOWING PARAMETERS MUST BE ADJUSTED BY QUALIFIED PERSONNEL.
Several of the appliance's settings can be modified through the installer menu. The maintenance symbol is visualised on the left. To enter the menu, keep the knob pressed for 5 seconds then scroll the parameters of the "L - INFO" menu until reaching "P1". After entering the code (illustrated in the table that follows), turn the knob to select the parameters P1, P2, P3 ... P8AUTO BOOST GREEN P1 P2
Upon reaching the parameter to be modified, press the knob to visualise the parameter's value then turn the knob to set the desired value. To return to the parameter selection area, press the knob to store the entered parameter or press "mode" (or wait 10 seconds) to exit without storing the entered value. To exit the installer menu, press the "mode" button (the appliance will ensure that the menu is automatically exited after the latter has been idle for 10 minutes).AUTO BOOST GREEN P1 P2
ParameterNameParameter description
P1TIMETime setting
P2T MaxAdjustment of the maximum obtainable temperature (from 65°C to 75°C).A higher temperature value allows for using a greater amount of hot water.
P3ANTI_BActivation/deactivation of the Anti-Legionnaire's Disease function (on/off). See Paragraph 7.8
P4TIME_WMaximum number of hours of daily heating (from 5h to 24h).
P5HC-HPActivation/deactivation of the two-tier rate operation mode. See Paragraph 7.10
P6RESETResetting of all factory default settings.
P7T MinAdjustment of the minimum obtainable temperature (from 50°C to 40°C).A lower temperature setting allows for more energy-efficient operation in the event of limited hot water consumption.
P8DEFROSActivation/deactivation of the defrost mode (on/off).If activated, this mode allows the heat pump to function at air temperatures as low as -5°C.

7.8 Anti-legionnaire's disease protection (function activated only through the installer menu)

If activated, the water heater automatically carries out the anti-legionnaire's disease protection function. The water is brought to a temperature of 65^ on a monthly basis and for a maximum time of 15 minutes, so as to avoid germs from developing in the water tank and piping (provided the water has not been brought to T > 57^ at least once for at least 15 minutes). The first heating cycle is performed 3 days after the function has been activated. As these temperatures may cause burns, it is advisable to use a thermostatic mixer.

ARISTON NUOS PRIMO - Anti-legionnaire's disease protection (function activated only through the installer menu) - 1

During the cycle of antilegionella will be displayed "ANTI_B" alternately to the mode of operation, once the cycle is done the set temperature remains the original one.

In the event that is enabled the two-tier rate signal HC-HP, the function will take place during the economic tariff. To stop press "on/off".

7.9 Default settings

The appliance is manufactured with a series of default modes, functions or values, as indicated in the table below:

ParameterFactory default setting
PRE-SET TEMPERATURE55°C
P2MAX. TEMPERATURE SETTABLE WITH THE HEATING ELEMENT65°C
P3ANTI-LEGIONNAIRE'S DISEASE PROTECTIONDEACTIVATED
P4TIME_W (no. of accepted hours of powering)8h
P5HC-HP (two-tier rate operation mode)DEACTIVATED
P7MINIMUM SETTABLE TEMPERATURE50°C
P8DEFROST (active defrost activation)ACTIVATED
PROGRAM P1 TEMPERATURE PRESET55°C
PROGRAM P1 TIME PRESET06:00
PROGRAM P2 TEMPERATURE PRESET55°C
PROGRAM P2 TIME PRESET18:00

7.10 Operation with two-tier electricity rate

To be able to operate also on appliances with a two-tier rate system, the control logic calculates the number of average hours a day during which the power supply is available in the economy mode (HC).

A self-learning function ensures that the appliance reaches the pre-set temperature in the time range during which the economy rate applies; the maximum limit of hours is determined by the P9 TIME_W parameter; after the initial start-up (or after switching off the hardware), the default setting is 8 hours.

7.11 Anti-frost function

In any event, if the temperature of the water in the tank falls below 5^ while the appliance is powered, the heating element (2000 W) will be automatically activated to heat the water up to 16^ .

7.12 Faults

As soon as a fault occurs, the appliance enters into the fault mode while the display emits flashing signals and visualises the error code. The water heater will continue supplying hot water provided the fault affects only one of two the heating units, by activating the heat pump or heating element.

If the fault involves the heat pump, the symbol "HP" will flash on the screen, while the heating element symbol will flash if the fault involves this component. If both components are affected, both symbols will flash.

Error codeCauseHeating element operationHeat pump operationWhat to do
E1Heating occurs without any water in the water tankOFFOFFVerify the causes of the lack of water (leakage, faulty hydraulic connections, etc.).
E2Excessive temperature of the water in the tankOFFOFFTurn the appliance off then on again; if the problem persists, contact the technical assistance service.
E4Sensor fault – heating element zoneOFFOFFCheck or replace the heating element zone sensors, if necessary.
E5Excessive difference between the temperatures of the heating element zone sensorsOFFOFFCheck or replace the sensors, if necessary.
H1Excessive pressure in the refrigeration circuit, or faulty reading on the pressure switchONOFFTry restarting the machine; if the error persists, contact the technical assistance service.
H2Heat pump circuit low pressure or fan faultONOFFTurn off the appliance. Check that the fan is not broken and that the evaporator is not obstructed. Check whether the 4 ways valve functions properly and replace it if necessary. Check the evaporator sensor.
H3Compressor or evaporator sensor fault, gas leakONOFFTurn off the appliance. Verify whether the compressor functions properly and/or check for any refrigerant gas leakages. Verify whether the evaporator sensor is properly connected and positioned, and replace it if necessary.
H4Evaporator obstructedONONCheck the perfect cleaning of grids and ducts
H5Fan fault / evaporator sensor errorONOFFTurn off the appliance. Verify that there are no physical impediments to the movement of fan blades, check the wiring of connection with circuit boards. Check the evaporator sensor.
H6Air sensor faultONOFFVerify whether the sensor is properly connected and positioned, and replace it if necessary
H7Evaporator sensor faultONOFFVerify whether the sensor is properly connected and positioned, and replace it if necessary
H8Hot water pipe sensor faultONOFFVerify whether the sensor is properly connected and positioned, and replace it if necessary
H9Active defrost faultONOFF (if T air <5°C)Check that the fan is not broken and that the evaporator is not obstructed. Check whether the 4-way valve functions properly and replace it if necessary. Check the perfect cleaning of grids and ducts
F1PCB faultOFFOFFTry turning the appliance off then on again and verify the operation of the control boards, if necessary
F2Excessive number of ON/OFF (RESET)OFFOFFTemporarily disconnect the product and the batteries
F3Lack of communication between the PCB and interfaceOFFOFFTry turning the appliance off then on again and verify the operation of the control boards or replace them, if necessary
F4Empty tank (EMPTY), impressed current anode circuit openOFFOFFVerify whether there is any water in the tank, check or replace the impressed current anode, if necessary
F5Short-circuit on the impressed current anode circuitONONCheck or replace the impressed current anode if necessary

8. MAINTENANCE (for authorized personnel)

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WARNING! Observe the general warnings and safety instructions listed in the previous paragraphs and strictly adhere to the indications therein contained.

All maintenance operations and interventions should be performed by qualified personnel (i.e. with the necessary requirements as outlined in the applicable norms in force).

During maintenance it is advisable to wash the tank in order to remove any remaining impurities.

8.1 Draining the appliance

The appliance must be drained if left inactive in a room subject to frost.

When necessary, empty the appliance as follows:

  • Permanently disconnect the appliance form the mains electricity.
  • Close the shut-off valve, if installed, or the central tap of the domestic water supply network.
  • Open the hot water tap (washbasin or bathtub).
  • Open the tap located on the safety valve.

8.2 Routine maintenance

It is advisable to clean the evaporator on an annual basis in order to remove any dust or obstructions.

To access the evaporator, placed on the external unit, it is necessary to remove the fixing screws of the frontal and top cover. Verify that the external terminal of the air exhaust duct, and the duct itself, are not obstructed or have not deteriorated.

Clean the evaporator with a flexible brush taking care not damage it. In the case you found some bended fins, straighten them with a special comb, according to the fins spacing (1.6mm). Carry out the same check for the intake duct, if present.

Ensure that the condensate water runs out in a suitable drain and make sure the discharge is made without hindrance.

Check and clean canalizations and grills.

Use only original spare parts.

After each removal is advisable to replace the gasket flange.

8.3 Troubleshooting

ProblemPossible reasonWhat to do
Water comes out cold or insufficiently warmLow temperature setIncrease the temperature set for the outlet water.
Device functioning errorsCheck for errors on the display and act in the way specified on the chart "Faults".
No electrical connection, disconnected or damaged wireingsCheck the voltage at the supply terminals, verify the integrity and connections of the cables.
Absence of HC/HP signal (if the product is installed with the HC/HP signal cable)Try to put the product in "Boost" mode, if is ok in this way, check the connection of the meter, check the integrity of the HC/HP cable.
Malfunctioning of the timer for two-tier rate (if the product is installed in this configuration)Check the operation of the contactor day / night and that the set time is enough to heat water.
Insufficient air flow to the evaporator.Clean the grilles and ducts regularly.
Product offCheck availability of electricity, turn on the product.
Usage of a large amount of hot water when the product is heating up phase.
Probe errorControl the presence, even if occasional E5.
The water is boiling (with the possible presence of steam from the taps)High level of scaling of the boiler and componentsTurn off the power, drain the unit, remove the sheath of the resistance and remove lime scale inside the boiler, be careful not to damage the enamel of the boiler and the sheath resistance. Repackage the product as in the original configuration, it is recommended to replace the flange gasket.
Probe errorControl the presence, even if occasional E5.
Reduced functioning of the heat pump, semi-permanent operation of the electrical resistanceAir temperature out of rangeDepending from the climatic conditions.
"Time W" value too lowSet a parameter for lower temperature or a longer unit of "Time W".
Installation done not in accordance with electric voltage (too low)Provide a proper Electric voltage.
Evaporator clogged or frozenCheck the cleaning of the evaporator.
Problems with the heat pump circuitMake sure that there are no errors on the display.
Are not yet past 8 days by:-First Time installation.-Change of the parameter Time-W.-No power from mains in absence of batteries or exhausted batteries.
Insufficient flow of hot waterLeaks or obstructions by the water circuitVerify that there are no leaks along the circuit, check the integrity of the deflector pipe, the integrity of incoming cold water pipe and hot water pipe.
Overflowing water by the safety valveA drip of water by the device should be considered normal during the heatingIf you want to avoid the drip, install an expansion vessel on the plant supply.If leakage continues during the period of no heating, check the calibration of the device and the pressure of the water network. Caution: Do not obstruct the hole for evacuation of the device!
Increase of the noisePresence of obstructive elements insideCheck the components in movement, clean the fan and the other parts who can generate noise or vibrations.
Components vibrationCheck the components fixed with screws, be sure that the screws are tight.
Problems of visualization or display offDamage or disconnection of the wiring connecting electronic board and interface boardCheck the integrity of the connection, check the operation of electronic boards.
No power from mains in absence of batteries or exhausted batteries.Check if there is electric mains supply and check the conditions of the batteries.
Bad odor coming from the the productAbsence of a siphon or siphon emptyProvide a siphon, with the proper quantity of water.
Abnormal or excessive consumption than expectedLoss or partial obstructions of the refrigerant circuitStart your product in heat pump mode, use a leak detector for R134a to verify that there are no leaks.
Bad environmental conditions or improper installation
Partially clogged evaporatorCheck the cleanliness of the evaporator grid and ducts.
Incorrect installation
OtherContact the technical support.

8.4 Routine maintenance performed by users

It is advisable to rinse out the appliance after each routine or extraordinary maintenance intervention.

The pressure safety device must be operated regularly to verify that it is not clogged and to remove any limescale deposits.

Check that the condensate drainage pipe is not obstructed.

Check the perfect cleaning of grids and ducts.

Check that the condensate drainage pipe is not obstructed. The batteries must be replaced every 2 years or in case of losses. Make sure that they are correctly disposed of and exclusively replace them with 3 AA-type rechargeable batteries (minimum 2100 mAh); observe the polarities as illustrated in the battery housing. See fig. 14.

The appliance should be unplugged when you remove the batteries.

8.5 Water heater disposal

The appliance contains R134a-type refrigerant gas which must not be released into the atmosphere. In case of permanent decommissioning of the water heater, ensure that disposal procedures are carried out by qualified personnel only.

This product conforms to EU Directive 2002/96/EC.

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The barred dustbin symbol appearing on the appliance's data plate indicates that the product must be disposed of separately from household waste once it reaches the end of its lifespan, and transferred to a waste disposal site for electric and electronic equipment, or returned to the dealer when purchasing a new appliance of the same kind. The user is responsible for delivering

the decommissioned appliance to a suitable waste disposal site. Proper separated collection of the decommissioned appliance and its successive eco-compatible recycling, treatment and disposal contributes to preventing negative effects on the environment and health and favours the reuse of the materials comprising the product. For further details on the available waste collection systems, contact your local waste disposal office, or the dealer from which the product was purchased.

This appliance includes rechargeable batteries: these must be removed before disposing of the appliance and placed in specific disposal containers. The battery housing is located beneath the cover on the lower side of the product.

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Product information

Brand : ARISTON

Model : NUOS PRIMO

Category : Water heater