Real Flame

Element 1800 MK2 - Heating Real Flame - Free user manual and instructions

Find the device manual for free Element 1800 MK2 Real Flame in PDF.

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Product Type Electric Fireplace Heater
Brand Real Flame
Model Element 1800 MK2
Dimensions (H x W x D) 1800 x 600 x 300 mm
Weight 35 kg
Power Supply 220-240 V, 50 Hz
Power Consumption 1500-2000 W
Heat Output Up to 2000 W (adjustable)
Heating Type Fan-forced convection
Flame Effect LED flame with adjustable brightness
Thermostat Adjustable thermostat with digital display
Remote Control Included (battery operated)
Installation Type Freestanding (no permanent fix required)
Material Steel body with glass front
Glass Type Tempered safety glass
Safety Features Overheat protection, tip-over switch, cool touch glass
Cleaning Instructions Wipe glass with damp cloth, dust exterior regularly
Filter Maintenance Clean or replace inlet filter every 6 months
Spare Parts Available Remote control, heating element, LED bulbs, thermostat
Repairability Index 7/10 (user-replaceable parts available)
Warranty 2 years (limited)
Certifications CE, UKCA

Frequently Asked Questions - Element 1800 MK2 Real Flame

How do I install the Real Flame Element 1800 MK2?
Place the heater on a flat, stable surface at least 1 meter away from flammable materials. Plug it into a grounded outlet. Do not install in a recessed area unless specified.
Why is the heater not producing heat?
Check the thermostat setting: ensure it is set above room temperature. Also verify the power switch is on and the heater is not in 'flame only' mode. If still no heat, check the fuse or circuit breaker.
How do I clean the glass front?
Allow the glass to cool completely. Wipe with a soft, damp cloth and dry with a lint-free cloth. Do not use abrasive cleaners or spray directly on glass.
The remote control is not working. What should I do?
Replace the batteries (CR2032). Ensure there is no obstruction between the remote and the receiver. If still not working, try pairing the remote again (see manual).
Can I use the flame effect without the heater?
Yes, you can operate the flame effect independently of the heating function. Use the remote or control panel to select 'flame only' mode.
What does the error code E1 mean?
E1 indicates overheating. Turn off the heater, let it cool for 30 minutes, and ensure vents are not blocked. If the error persists, contact customer support.
How do I set the thermostat correctly?
Press the thermostat button on the remote or panel, then adjust with +/- until the desired temperature is displayed (e.g., 21°C). The heater will cycle on/off to maintain that temperature.
Is the heater safe to leave on overnight?
The heater has overheat protection and a tip-over switch, but it is not recommended to leave it unattended for long periods. Always follow safety guidelines.
What is the warranty period and how do I claim?
The heater comes with a 2-year limited warranty. To claim, contact Real Flame customer service with proof of purchase and describe the issue. Do not disassemble the unit yourself.
How much does it cost to run the heater?
Assuming a power consumption of 2000W and an electricity rate of $0.12/kWh, running the heater on high for 1 hour costs about $0.24. Actual cost varies by settings and local rates.

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Product information

Brand : Real Flame

Model : Element 1800 MK2

Category : Heating