Question 1

What is the distance between the wall mounts of the ACOVA 1000 + 1000W MADRAS AIR electric towel dryer?

Accepted Answer

The distance between the wall mounts of the ACOVA 1000 + 1000W MADRAS AIR electric towel dryer is approximately 600 mm (60 cm) horizontally. This is the precise distance you need to maintain between the two anchor points to properly secure the device to the wall.

This 600 mm gap ensures good stability and optimal support for the radiator. It corresponds to the structural reinforcement points of the device. You should measure this distance before drilling holes for the wall plugs.

For a secure installation, ensure that your wall has sufficient load-bearing capacity to support the weight of the radiator filled with thermal fluid. The type of mounting depends on the nature of your wall: use appropriate plugs for plaster, brick, or concrete. We recommend using the hardware provided by ACOVA or fixings specifically compatible with your type of wall.

Once the fixings are in place, check that the radiator is square and perfectly stable before commissioning. Also, remember to respect the recommended vertical distances: the bottom of the device should be positioned at at least 15 cm from the floor for safe use.

Question 2

What does the flashing LED on the ACOVA MADRAS radiator's wall-mounted electrical module mean and how can I resolve this issue?

Accepted Answer

On your ACOVA MADRAS towel radiator, the heating indicator (LED) that is flashing indicates a temperature sensor fault detected. This indicator normally stays on when the heating element is powered, but its flashing signals a malfunction affecting the temperature control of your device.

Before contacting a professional, first check that the problem is not related to the blower filter. If you notice that the FILTER and alarm indicators are flashing simultaneously, this indicates that the filter is missing or incorrectly positioned on the blower. Correctly reposition the cleaned filter in its housing, then press the button for 5 seconds to reset the blower. This action may sometimes resolve the issue.

If only the heating indicator continues to flash after checking the filter, the problem comes from the temperature sensor that controls the operation of the heating element. This sensor ensures that the device reaches and maintains the set temperature you have adjusted on the remote control.

You can perform a simple test: check that the remote control is properly powered (batteries in good condition), that you have set a target temperature, and that the radiator is electrically powered. Also, make sure that no object is obstructing the airflow around the radiator.

If after these checks the heating indicator continues to flash, contact your installer or your ACOVA dealer to have the temperature sensor checked and repaired. When you call, have the information on the rating label of your radiator (model, remote control version number) ready to expedite the process. The sensor is an important safety component: do not attempt to repair it yourself.

The heating body of the MADRAS radiator is guaranteed for 5 years against any manufacturing defects, while other components including the sensor are guaranteed for 2 years from your date of purchase.

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