HP LASERJET ENTERPRISE 700 M712XH - Imprimante laser

LASERJET ENTERPRISE 700 M712XH - Imprimante laser HP - Notice d'utilisation et mode d'emploi gratuit

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Caractéristiques Détails
Type de produit Imprimante laser monochrome
Résolution d'impression 1200 x 1200 ppp
Vitesse d'impression Jusqu'à 40 pages par minute
Capacité de papier Entrée standard : 250 feuilles, Entrée optionnelle : jusqu'à 4 850 feuilles
Connectivité USB 2.0, Ethernet, Wi-Fi (en option)
Dimensions approximatives 420 x 460 x 300 mm
Poids Environ 22 kg
Consommation électrique Environ 500 W (impression), 50 W (veille)
Niveau sonore 55 dB(A) en fonctionnement
Fonctions principales Impression, impression recto verso (automatique)
Entretien et nettoyage Nettoyage régulier des rouleaux et remplacement des toners
Pièces détachées et réparabilité Compatible avec les toners HP 65A, 66A, 67A
Sécurité Fonctionnalités de sécurité intégrées, telles que le chiffrement des données
Compatibilités Compatible avec Windows, macOS, et divers systèmes d'exploitation Linux
Garantie Garantie limitée de 1 an

FOIRE AUX QUESTIONS - LASERJET ENTERPRISE 700 M712XH HP

Comment résoudre un bourrage papier sur l'imprimante HP LaserJet Enterprise 700 M712XH ?
Pour résoudre un bourrage papier, ouvrez le couvercle de l'imprimante et retirez délicatement le papier coincé. Assurez-vous que tous les morceaux de papier sont enlevés. Réinsérez les bacs à papier et redémarrez l'imprimante.
Que faire si l'imprimante ne répond pas ?
Vérifiez que l'imprimante est allumée et connectée à votre réseau. Si elle est connectée via USB, assurez-vous que le câble est bien branché. Redémarrez l'imprimante et l'ordinateur si nécessaire.
Comment remplacer la cartouche de toner de l'imprimante ?
Ouvrez le panneau avant de l'imprimante, retirez la cartouche de toner usagée en tirant doucement, puis insérez la nouvelle cartouche en veillant à ce qu'elle soit bien en place. Refermez le panneau avant pour finaliser le remplacement.
L'impression est-elle de mauvaise qualité, que faire ?
Vérifiez le niveau de toner et remplacez la cartouche si nécessaire. Assurez-vous également que le papier utilisé est compatible avec l'imprimante et qu'il est en bon état. Exécutez un nettoyage des têtes d'impression via le panneau de contrôle.
Comment configurer l'imprimante pour une impression recto verso ?
Accédez aux paramètres d'impression de votre document, sélectionnez 'Impression recto verso' ou 'Duplex' dans les options d'impression. Assurez-vous que votre modèle d'imprimante prend en charge cette fonctionnalité.
L'imprimante affiche un message d'erreur, que dois-je faire ?
Notez le code d'erreur affiché sur l'écran et consultez le manuel de l'utilisateur pour des instructions spécifiques. Vous pouvez également redémarrer l'imprimante pour voir si le problème persiste.
Comment mettre à jour le firmware de l'imprimante ?
Visitez le site web de HP, recherchez votre modèle d'imprimante et téléchargez la dernière version du firmware. Suivez les instructions fournies pour installer la mise à jour.
Quels types de papier puis-je utiliser avec l'imprimante HP LaserJet Enterprise 700 M712XH ?
Vous pouvez utiliser divers types de papier, y compris du papier ordinaire, du papier photo, et du papier recyclé, tant qu'ils respectent les spécifications de taille et de poids indiquées dans le manuel de l'utilisateur.

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Téléchargez la notice de votre Imprimante laser au format PDF gratuitement ! Retrouvez votre notice LASERJET ENTERPRISE 700 M712XH - HP et reprennez votre appareil électronique en main. Sur cette page sont publiés tous les documents nécessaires à l'utilisation de votre appareil LASERJET ENTERPRISE 700 M712XH de la marque HP.

MODE D'EMPLOI LASERJET ENTERPRISE 700 M712XH HP

User Guide

HP LASERJET ENTERPRISE 700 M712XH - User Guide - 1

M712

HP LASERJET ENTERPRISE 700 M712XH - User Guide - 2

HP LaserJet Enterprise 700 M712

User Guide

© 2012 Copyright Hewlett-Packard Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CF235-90901

Edition 2, 11/2012

Trademark Credits

Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc. iPod is for legal or rightholder-authorized copying only. Don't steal music.

Microsoft®Windows®Windows XP, and Windows Vista®are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

Table of contents

1 Product introduction 1

Product comparison 2

Product views 4

Product front-right view 4

Product front-left view 5

Interface ports 6

Serial number and model number location 7

Control panel 8

Control-panel layout 8

Control-panel help 9

Product reports 10

2 Connect the product and install software 11

Connect the product to a computer by using a USB cable and install the software (Windows) 12

Connect the product to a network by using a network cable and install the software (Windows) 14

Configure the IP address 14

Install the software 15

Connect the product to a computer by using a USB cable and install the software (Mac OS X) 16

Connect the product to a network by using a network cable and install the software (Mac OS X) .... 17

Configure the IP address 17

Install the software 18

3 Input trays and output bins 21

Supported paper sizes 22

Supported paper types 26

Configure trays 27

Configure a tray when loading paper 27

Configure a tray to match print job settings 27

Configure a tray by using the control panel 28

Alternative letterhead mode 29

Tray 1 30

Tray capacity and paper orientation 30
Load Tray 1 31

Tray 2 and Tray 3 33

Tray capacity and paper orientation 33
Load Tray 2 and Tray 3 34

500-sheet trays 36

500-sheet tray capacity and paper orientation 36
Load the 500-sheet trays 37

3,500-sheet high-capacity tray 39

3,500-sheet high-capacity input capacity and paper orientation 39
Load the 3,500-sheet high-capacity tray 39

Use paper output options 41

Output bin 41

4 Parts, supplies, and accessories 43

Order parts, accessories, and supplies 44
HP policy on non-HP supplies 45
HP anticounterfeit Web site 46
Print when a toner cartridge is at estimated end of life 47
Enable or disable the Very Low Settings options from the control panel 48
Customer self-repair parts 49
Accessories 52
Toner cartridge 53

Toner-cartridge view 53
Toner-cartridge information 54
Recycle the toner cartridge 54
Toner-cartridge storage 54
HP policy on non-HP toner cartridges 54
Replace the toner cartridge 55

5 Print 59

Supported print drivers (Windows) 60

HP Universal Print Driver (UPD) 60
UPD installation modes 61

Change print-job settings (Windows) 62

Change the settings for all print jobs until the software program is closed 62
Change the default settings for all print jobs 62
Change the product configuration settings 62

Change print-job settings (Mac OS X) 63

Change the settings for all print jobs until the software program is closed 63
Change the default settings for all print jobs 63

Change the product configuration settings 63

Print tasks (Windows) 64

Use a printing shortcut (Windows) 64

Create printing shortcuts (Windows) 66

Automatically print on both sides (Windows) 69

Manually print on both sides (Windows) 71

Print multiple pages per sheet (Windows) 73

Select the page orientation (Windows) 75

Select the paper type (Windows) 77

Print the first or last page on different paper (Windows) 80

Scale a document to fit page size (Windows) 83

Create a booklet (Windows) 85

Print tasks (Mac OS X) 87

Use a printing preset (Mac OS X) 87

Create a printing preset (Mac OS X) 87

Automatically print on both sides (Mac OS X) 87

Manually print on both sides (Mac OS X) 87

Print multiple pages per sheet (Mac OS X) 88

Select the page orientation (Mac OS X) 88

Select the paper type (Mac OS X) 88

Print a cover page (Mac OS X) 89

Scale a document to fit page size (Mac OS X) 89

Create a booklet (Mac OS X) 89

Additional print tasks (Windows) 90

Cancel a print job (Windows) 90

Select the paper size (Windows) 90

Select a custom paper size (Windows) 90

Print watermarks (Windows) 91

Additional print tasks (Mac OS X) 92

Cancel a print job (Mac OS X) 92

Select the paper size (Mac OS X) 92

Select a custom paper size (Mac OS X) 92

Printwatermarks(MacOSX) 93

Store print jobs on the product 94

Create a stored job (Windows) 94

Create a stored job (Mac OS X) 96

Print a stored job 97

Delete a stored job 97

Add a job-separator page (Windows) 99

Use HP ePrint 100

Use the HP ePrint Mobile Driver 101

Use Apple AirPrint 102

Connect the product to AirPrint 102

Find the product AirPrint name 102

Print from AirPrint 102

Change the AirPrint product name 103

Solve AirPrint problems 103

Use HP Smart Print (Windows) 105

Use easy-access USB printing 106

Print easy-access USB documents 107

6 Manage the product 109

Configure IP network settings 110

Printer sharing disclaimer 110

View or change network settings 110

Manually configure IPv4 TCP/IP parameters from the control panel 110

Manually configure IPv6 TCP/IP parameters from the control panel 111

HP Embedded Web Server 112

Open the HP Embedded Web Server 112

HP Embedded Web Server features 113

Information tab 113

General tab 113

Print tab 114

Troubleshooting tab 115

Security tab 115

HP Web Services tab 115

Networking tab 116

Other Links list 116

HP Utility (Mac OS X) 117

Open HP Utility 117

HP Utility features 117

Use HP Web Jetadmin software 119

Economy settings 120

Print with EconoMode 120

Optimize speed or energy use 120

Set sleep mode 120

Set the sleep schedule 121

Product security features 123

Security statements 123

IP Security 123

Sign in to the product 123

Assign a system password 123

Encryption support: HP High-Performance Secure Hard Disks 124

Lock the formatter cage 124

Upgrade the product firmware 125

7 Solve problems 127

Solve problems checklist 128

Factors that affect product performance 130

Restore factory-set defaults 131

Control-panel help 132

Paperfeeds incorrectly or becomes jammed 133

The product does not pick up paper 133

The product picks up multiple sheets of paper 133

Prevent paper jams 134

Clear jams 135

Jam locations 135

Auto-navigation for clearing jams 135

Clear jams in the output-bin area 136

Clear jams in Tray 1 136

Clear jams in Tray 2 or Tray 3 137

Clear jams in the 500-sheet trays 139

Clear jams in the 3,500-sheet high-capacity tray 140

Clear jams from the toner-cartridge area 143

Clear jams in the fuser 146

Clear jams from the duplexer 148

Change jam recovery 149

Improve print quality 150

Print from a different software program 150

Set the paper-type setting for the print job 150

Check the paper type setting (Windows) 150

Check the paper type setting (Mac OS X) 150

Check the toner-cartridge status 151

Print a cleaning page 152

Visually inspect the toner cartridge 152

Check paper and the printing environment 152

Use paper that meets HP specifications 152

Check the environment 153

Check the EconoMode settings 153

Try a different print driver 154

Set the individual tray alignment 155

The product does not print or it prints slowly 156

The product does not print 156

The product prints slowly 157

Solve easy-access USB printing problems 158

The Retrieve From USB menu does not open when you insert the USB flash drive 158

The file does not print from the USB flash drive 159

The file that you want to print is not listed in the Retrieve from USB menu 159

Solve USB connection problems 160

Solve wired network problems 161

The product has a poor physical connection 161

The computer is using the incorrect IP address for the product 161

The computer is unable to communicate with the product 162

The product is using incorrect link and duplex settings for the network 162

New software programs might be causing compatibility problems 162

The computer or workstation might be set up incorrectly 162

The product is disabled, or other network settings are incorrect 162

Solve product software problems (Windows) 163

A print driver for the product is not visible in the Printer folder 163

An error message was displayed during the software installation 163

The product is in Ready mode, but nothing prints 163

Solve product software problems (Mac OS X) 165

The product name does not appear in the product list in the Print & Fax or the Print & Scan list 165

A print job was not sent to the product that you wanted 165

When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list after the driver is selected 165

Remove software (Windows) 167

Remove the print driver (Mac OS X) 168

Index 169

1 Product introduction

Product comparison
Product views
Control panel
Product reports

Product comparison

M712n CF235AM712dn CF236AM712xh CF238A
Paper handlingTray 1 (100-sheet capacity)
Tray 2 (250-sheet capacity)
Tray 3 (250-sheet capacity)
Optional Tray 4 (500-sheet capacity)
Standard output bin (250-sheet capacity)
Automatic duplex printing
ConnectivityHi-Speed USB 2.0
10/100/1000 Ethernet LAN connection with IPv4 and IPv6
Easy-access USB port, for printing without a computer and for upgrading the firmware
Memory512 MB DIMM
Storage16 GB Solid-State Memory module
320 GB HP High-Performance Secure Hard Disk
Control-panel display4-line LCD with 10-key numeric keypad
PrintPrints 41 pages per minute (ppm) on A4-size paper and 40 ppm on Letter-size paper
Easy-access USB printing (no computer required)
Supported operating systemsWindows XP SP2 or later, 32-bit
NOTE: For a current list of supported operating systems, go to www.hp.com/go/ lj700M712software.NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system.
Windows XP SP2 or later, 64-bit (print driver only, not supported by the software installer)
NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system.
Windows Vista, 32-bit and 64-bit
NOTE: Windows Vista Starter is not supported by the software installer or the print driver.
M712n CF235AM712dn CF236AM712xh CF238A
Windows 7, 32-bit and 64-bit
Windows 8, 32-bit and 64-bit
NOTE: The software installer does not support the 64-bit version, but the print driver supports it.
Windows 2003 Server SP1 or later, 32-bit and 64-bit
Windows 2008, 32-bit and 64-bit
Windows 2008 R2, 64-bit
Mac OS X 10.6, 10.7, and 10.8

Product views

Product front-right view

HP LASERJET ENTERPRISE 700 M712XH - Product front-right view - 1

1Output bin
2Cartridge-door-release button
3Output-bin extension
4Tray 1
5Formatter (contains the interface ports)
6Right-side access door
7Handles for lifting the product
8500-sheet tray jam-access door
9Handles for lifting the product
10500-sheet tray (included with the M712xh model)
11Tray 3
12Tray 2
13On/off button

Product front-left view

HP LASERJET ENTERPRISE 700 M712XH - Product front-left view - 1

1Hardware integration pocket (for connecting third-party devices)
2Control panel
3Easy-access USB port (for printing without a computer and for upgrading the firmware)
4Handles for lifting the product
5Handles for lifting the product
6Lever to lock the 500-sheet tray to the product
7Power connection
8Duplexer (included with the M712dn and M712xh models)
9Fuser jam-access cover

HP LASERJET ENTERPRISE 700 M712XH - Product front-left view - 2

1Local area network (LAN) Ethernet (RJ-45) network port
2Hi-Speed USB 2.0 printing port
3USB port for connecting external USB devices

Serial number and model number location

The serial number and model number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.

HP LASERJET ENTERPRISE 700 M712XH - Serial number and model number location - 1

Model nameModel number
M712nCF235A
M712dnCF236A
M712xhCF238A

Control panel

Control-panel layout

Use the control panel to obtain product and job status information and to configure the product.

HP LASERJET ENTERPRISE 700 M712XH - Control-panel layout - 1

NumberButton or lightFunction
1Control-panel displayShows status information, menus, help information, and error messages
2Stop buttonCancels the current print job and clears the pages from the product
3? Help buttonProvides information about the message on the control-panel display
4Down arrowNavigates to the next item in the list, or decreases the value of numeric items
5▲ Up arrowNavigates to the previous item in the list, or increases the value of numeric items
6OK button• Saves the selected value for an item. • Perform the action that is associated with the item that is highlighted on the control-panel display. • Clears an error condition when the condition is clearable.
7Numeric keypadEnter numeric values
8Clear buttonReturns values to their defaults and closes the help screen
9Folder buttonProvides quick access to the Retrieve Job menu
10Attention light• On: The product has experienced a problem. See the control-panel display. • Off: The product is functioning without error. • Blinking: Action is required. See the control-panel display.
11Ready lightOn: The product is online and ready to accept data to print. Off: The product cannot accept data because it is offline (paused) or has experienced an error. Blinking: The product is going offline. The product stops processing the current job and expels all of the active pages from the paper path.
12Home buttonOpens and closes the menus
13Back buttonBacks up one level in the menu tree or backs up one numeric entry
14Easy-access USBFor printing without a computer

Control-panel help

The product has a built-in Help system that explains how to use each screen. To open the Help system, press the Help button on the control panel.

For some screens, the Help button opens to a global menu where you can search for specific topics. You can browse through the menu structure by pressing the arrow buttons on the control panel.

For screens that contain settings for individual jobs, the Help button opens to a topic that explains the options for that screen.

Product reports

Product reports provide details about the product and its current configuration. Use the following procedure to print the reports:

  1. At the product control panel, press the Home button.
  2. Open the following menus:

Administration
- Reports

  1. Select the name of the report you want to review, scroll up to the Print option, and then press the OK button to print the report.

Table 1-1 Reports menu

First levelSecond levelDescription
Configuration/Status PagesAdministration Menu MapShows the structure of the Administration menu.
Current Settings PageShows the current settings for each option in the Administration menu.
Configuration PageShows the product settings and installed accessories.
Supplies Status PageShows the approximate remaining life for the supplies; reports statistics on total number of pages and jobs processed, serial number, page counts, and maintenance information. HP provides approximations of the remaining life for the supplies as a customer convenience. The actual remaining supply levels might be different than the approximations provided.
Usage PageShows a count of all paper sizes that have passed through the product; lists whether they were simplex or duplex, and reports the page count.
File Directory PageShows the file name and folder name for files that are stored in the product memory.
Web Services Status PageShows the detected Web Services for the product.
Other PagesPCL Font ListPrints the available PCL fonts.
PS Font ListPrints the available HP postscript level 3 emulation fonts.

2 Connect the product and install software

  • Connect the product to a computer by using a USB cable and install the software (Windows)
  • Connect the product to a network by using a network cable and install the software (Windows)
  • Connect the product to a computer by using a USB cable and install the software (Mac OS X)
  • Connect the product to a network by using a network cable and install the software (Mac OS X)

Connect the product to a computer by using a USB cable and install the software (Windows)

This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2m (6.5 ft).

HP LASERJET ENTERPRISE 700 M712XH - Connect the product to a computer by using a USB cable and install the software (Windows) - 1

CAUTION: Do not connect the USB cable until the installation software prompts you to connect it.

  1. Close all open programs on the computer.
  2. Verify the product is in the Ready state.

HP LASERJET ENTERPRISE 700 M712XH - Connect the product to a computer by using a USB cable and install the software (Windows) - 2

NOTE: When the product is connected with a USB cable, the software installation process requires that the product is turned on and in the Ready state. Configure the following setting so the product wakes from Sleep mode during the software installation process and whenever it receives a print job:

a. On the product control panel, press the Home button.
b. Open the following menus:

Administration
General Settings
Energy Settings
Sleep Timer Settings
Wake/Auto On Events

c. Highlight the All events option and press the OK button.

  1. Install the software from the CD, and follow the on-screen instructions.
  2. When prompted, select the Directly connect to this computer using USB cable option, and then click the Next button.

  3. When the software prompts you, connect the USB cable to the product and the computer.

HP LASERJET ENTERPRISE 700 M712XH - Connect the product to a computer by using a USB cable and install the software (Windows) - 3

  1. At the end of the installation, click the Finish button, or click the More Options button to install more software or configure basic digital sending features for the product.
  2. Print a page from any program to make sure that the software is correctly installed.

Connect the product to a network by using a network cable and install the software (Windows)

Configure the IP address

  1. Make sure the product is turned on and that the Ready message displays on the product control panel display.
  2. Connect the network cable to the product and to the network.

HP LASERJET ENTERPRISE 700 M712XH - Configure the IP address - 1

  1. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product.
  2. To identify the product IP address or host name, on the product control panel press the Home button, open the How to Connect menu, and select the Network Address option.

You can also find the IP address or host name by printing a configuration page.

a. On the product control panel, press the Home button.
b. Open the following menus:

Administration
Reports
- Configuration/Status Pages

c. Select the Configuration Page option.
d. Scroll up to the Print option, and then press the OK button.

e. Find the IP address on the Jetdirect page.

HP LASERJET ENTERPRISE 700 M712XH - Configure the IP address - 2

  1. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful.

IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address.

Install the software

  1. Close all programs on the computer.
  2. Install the software from the CD.
  3. Follow the on-screen instructions.
  4. When prompted, select the Connect through a wired network option.
  5. From the list of available products, select the one that has the correct IP address. If the product is not listed, manually enter the product's IP Address, Host Name, or Hardware Address.
  6. At the end of the installation, click the Finish button, or click the More Options button to install more software or configure basic digital sending features for the product.
  7. Print a page from any program to make sure that the software is correctly installed.

Connect the product to a computer by using a USB cable and install the software (Mac OS X)

This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2m (6.5 ft).

  1. Connect the USB cable to the product and the computer.

HP LASERJET ENTERPRISE 700 M712XH - Connect the product to a computer by using a USB cable and install the software (Mac OS X) - 1

  1. Verify the product is in the Ready state.

HP LASERJET ENTERPRISE 700 M712XH - Connect the product to a computer by using a USB cable and install the software (Mac OS X) - 2

NOTE: When the product is connected with a USB cable, the software installation process requires that the product is turned on and in the Ready state. Configure the following setting so the product wakes from Sleep mode during the software installation process and whenever it receives a print job:

a. On the product control panel, press the Home button.
b. Open the following menus:

Administration
General Settings
Energy Settings
Sleep Timer Settings
Wake/Auto On Events

c. Highlight the All events option and press the OK button.

  1. Install the software from the CD.
  2. Click the product icon, and follow the on-screen instructions.
  3. Click the Close button.
  4. Print a page from any program to make sure that the software is correctly installed.

Connect the product to a network by using a network cable and install the software (Mac OS X)

Configure the IP address

  1. Make sure the product is turned on and that the Ready message displays on the product control panel display.
  2. Connect the network cable to the product and to the network.

HP LASERJET ENTERPRISE 700 M712XH - Configure the IP address - 1

  1. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product.
  2. To identify the product IP address or host name, on the product control panel press the Home button, open the How to Connect menu, and select the Network Address option.

You can also find the IP address or host name by printing a configuration page.

a. On the product control panel, press the Home button.
b. Open the following menus:

Administration
- Reports
- Configuration/Status Pages

c. Select the Configuration Page option.
d. Scroll up to the Print option, and then press the OK button.

e. Find the IP address on the Jetdirect page.

HP LASERJET ENTERPRISE 700 M712XH - Configure the IP address - 2

  1. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful.

IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address.

Install the software

  1. Close all programs on the computer.
  2. Install the software from the CD.
  3. Click the product icon, and follow the on-screen instructions.
  4. Click the Close button when the installation is complete.

HP LASERJET ENTERPRISE 700 M712XH - Install the software - 1

NOTE: Complete the following steps after completing the printing-system software installation only if you did not add a printer when running the installer.

  1. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print & Fax icon (OS X v10.5 and 10.6) or the Print & Scan icon (OS X v10.7).
  2. Click the plus symbol (+) .
  3. Use either Bonjour (default browser) or IP Printing for the network connection.

HP LASERJET ENTERPRISE 700 M712XH - Install the software - 2

NOTE: Bonjour is the easiest and best method to use if the product is installed on your local network.

IP Printing must be used to install the product on a different network.

If you are using Bonjour, complete the following steps:

a. Click the Default Browser tab.

b. Select the product from the list. The software verifies that the product is connected to the network. The Print Using field is automatically populated with the correct PPD for the product.

HP LASERJET ENTERPRISE 700 M712XH - Install the software - 3

NOTE: If you are on a network that has more than one product, print a configuration page and match the Bonjour Printer Name to the name on the list to identify the product that you are installing.

HP LASERJET ENTERPRISE 700 M712XH - Install the software - 4

NOTE: If the product does not appear in the list, verify that the product is on and connected to the network, then try turning the product off and then on again. If the product PPD is not in the Print Using drop-down list, turn the computer off and then on again, and then restart the setup process.

c. Click the Add button to complete the setup process.

If you are using the IP Printing method, complete the following steps:

a. Click the IP Printer tab.

b. Choose HP Jet Direct - Socket from the Protocol drop-down menu. This is the recommended setting for HP products.

c. Type the IP address into the Address field on the add printer screen.

d. The Name, Location, and Print Using information are automatically filled in. If the product PPD is not in the Print Using field, turn the computer off and then on again, and then restart the setup process.

3 Input trays and output bins

Supported paper sizes
Supported paper types
- Configure trays
Alternative letterhead mode
Tray1
Tray 2 and Tray 3
500-sheet trays
3,500-sheet high-capacity tray
Use paper output options

Supported paper sizes

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Table 3-1 Supported paper sizes

Size and dimensionsTray 1Tray 2Tray 3Optional 500-sheet trays3,500-sheet high-capacity trayAutomatic duplex printing
Letter
279 x 216 mm (11 x 8.5 in)
Letter Rotated
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
Executive
267 x 184 mm (10.5 x 7.3 in)
Statement
216 x 140 mm (8.5 x 5.5 in)
Oficio 8.5 x 13
216 x 330 mm (8.5 x 13 in)
11 x 17
279 x 432 mm (11 x 17 in)
12 x 18
305 x 457 mm (12 x 18 in)
3 x 5
76 x 127 mm (3 x 5 in)
4 x 6
102 x 152 mm (4 x 6 in)
5 x 7
127 x 178 mm (5 x 7 in)
5 x 8
127 x 203 mm (5 x 8 in)
A3
297 x 420 mm (11.7 x 16.5 in)
A4
297 x 210 mm (11.7 x 8.3 in)
A4 Rotated
210 x 297 mm (8.3 x 11.7 in)
A5
210 x 148 mm (8.3 x 5.8 in)
A6
105 x 148 mm (4.1 x 5.8 in)
RA3
305 x 430 mm (12 x 17 in)
RA4
215 x 305 mm (8.5 x 12.0 in)
SRA4
225 x 320 mm (8.9 x 12 in)
B4 (JIS)
257 x 364 mm (10.1 x 14.3 in)
B5 (JIS)
257 x 182 mm (10.1 x 7.2 in)
B6 (JIS)
128 x 182 mm (5.0 x 7.2 in)
10 x 15 cm
102 x 152 mm (4 x 6 in)
216 x 343 mm (8.5 x 14 in)
Oficio 216 x 347
216 x 347 mm (8.5 x 13.7 in)
8K 270 x 390 mm
270 x 390 mm (10.6 x 15.4 in)
16K 195 x 270 mm
270 x 195 mm (10.6 x 7.7 in)
8K 260 x 368 mm
260 x 368 mm (10.2 x 14.5 in)
16K 184 x 260 mm
260 x 184 mm (10.2 x 7.2 in)
8K 273 x 394 mm
273 x 394 mm (10.8 x 16 in)
16K 197 x 273 mm
273 x 197 mm (10.8 x 7.8 in)
Postcard (JIS)
100 x 148 mm (3.9 x 5.8 in)
D Postcard (JIS)
148 x 200 mm (5.8 x 7.9 in)
Envelope #9
98 x 225 mm (3.9 x 8.9 in)
Envelope #10
105 x 241 mm (4.1 x 9.5 in)
Envelope Monarch
98 x 191 mm (3.9 x 7.5 in)
Envelope B5
176 x 250 mm (6.9 x 9.8 in)
Envelope C5
162 x 229 mm (6.4 x 9.0 in)
Envelope C6
114 x 162 mm (4.5 x 6.4 in)
Envelope DL
110 x 220 mm (4.3 x 8.7 in)
Custom
76 x 127 mm to 312 x 470 mm (3.0 x 5.0 in) to (12.3 x 18.5 in)
Banner printing from Tray 1: Length from 470 mm to 508 mm (18.5 in to 20 in)
Custom
148 x 210 mm to 364 x 297 mm (5.8 x 8.3 in) to (14.3 x 11.7 in)
Custom
148 x 210 mm to 432 x 297 mm (5.8 x 8.3 in) to (17 x 12.7 in)

Supported paper types

For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/1j700M712.

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Table 3-2 Supported paper types

Paper typeTray 1Tray 2 and Tray 3Optional 500-sheet trays3,500-sheet high-capacity trayAutomatic duplex printing
Plain
HP EcoSMART Lite
Light 60-74 g
Intermediate 85-95 g
Bond
Recycled
Mid-Weight 96-110 g
Heavy 111-130 g
Extra Heavy 131-175 g
Cardstock 176-220 g
Transparency
Labels
Letterhead
Envelope
Heavy Envelope
Preprinted
Prepunched
Colored
Rough
Heavy Rough

Configure trays

The product automatically prompts you to configure a tray for type and size in the following situations:

When you load paper into the tray
- When you specify a particular tray or paper type for a print job through the print driver or a software program and the tray is not configured to match the print-job's settings

HP LASERJET ENTERPRISE 700 M712XH - Configure trays - 1

NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for the Any Size paper size and the Any Type paper type settings. In this situation, if the print job does not specify a tray, the product prints from Tray 1, even if the paper size and type settings in the print job do not match the paper loaded in Tray 1.

Configure a tray when loading paper

  1. Load paper in the tray. If you are using Tray 2 or Tray 3, close the tray.
  2. The tray configuration message displays on the product control panel.
  3. Do one of the following:

  4. Press the OK button to accept the detected size and type.

  5. To modify the paper size or type for the tray, select the Modify option, and then press the OK button.

a. Highlight the correct size, and then press the OK button.
b. Highlight the correct type, and then press the OK button.

Configure a tray to match print job settings

  1. In the software program, specify the source tray, the paper size, and the paper type.
  2. Send the job to the product.

If the tray needs to be configured, a tray configuration message displays on the product control panel.

  1. Load the tray with the specified type and size of paper, and then close the tray.
  2. Do one of the following:

  3. Press the OK button to accept the detected size and type.

  4. To modify the paper size or type for the tray, select the Modify option, and then press the OK button.

a. Highlight the correct size, and then press the OK button.
b. Highlight the correct type, and then press the OK button.

Configure a tray by using the control panel

You can also configure the trays for type and size without a prompt from the product.

  1. On the product control panel, press the Home button.
  2. Open the Trays menu.
  3. Highlight the paper size or type setting for the tray that you want to configure, and then press the OK button.
  4. Highlight the paper size or paper type from the list of options, and then press the OK button.

Alternative letterhead mode

Use the Alternative Letterhead Mode feature so that you can load letterhead or preprinted paper into the tray the same way for all print or copy jobs, whether you are printing or copying to one side of the sheet of paper or to both sides. When using this mode, load paper the same way you would for automatic duplex printing.

To use the feature, enable it by using the product control-panel menus. To use the feature with Windows, you also need to enable the feature in the print driver and configure the paper type in the print driver.

Enable Alternative Letterhead Mode by using the product control-panel menus

  1. On the product control panel, press the Home button.
  2. Open the following menus:

Administration
Manage Trays
Alternative Letterhead Mode

  1. Select the Enable option, and press the OK button.

To print with Alternative Letterhead Mode for Windows, perform the following procedure for each print job.

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.
  3. Click the Advanced tab.
  4. Expand the Printer Features list.
  5. Open the Alternative Letterhead Mode drop-down list, and click the On option.
  6. Click the Apply button.
  7. Click the Paper/Quality tab.
  8. From the Paper type drop-down list, click the More... option.
  9. Expand the list of Type is: options.
  10. Expand the list of Other options, and then click the Letterhead option. Click the OK button.
  11. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Tray 1

Tray capacity and paper orientation

To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.

Table 3-3 Tray 1 capacity

Paper typeSpecificationsQuantity
PaperRange:Maximum stack height: 13 mm (0.5 in)
60 g/m2(16 lb) to 199g/m2(53 lb)Up to 100 sheets of 60 to 120 g/m2(16 to 32 lb)
Fewer than 100 sheets of (120 to 199 g/m2)(32 to 53 lb) paper
Envelopes75 g/m2(20 lb) to 90 g/m2(24 lb)Up to 10 envelopes
Labelsup to 0.23 mm (9 mils) thickMaximum stack height: 13 mm (0.5 in)
Transparencies0.10 to 0.13 mm (4 to 5 mils) thickMaximum stack height: 13 mm (0.5 in)

Table 3-4 Tray 1 paper orientation

Single-sided printingManual duplex printing and Alternative Letterhead ModeEnvelopes
Face-upFace-downFace-up
Top edge leading into the productLong edge leading into the product, top edge at the front of the productShort, postage end leading into the product

Load Tray 1

  1. Open Tray 1.

HP LASERJET ENTERPRISE 700 M712XH - Load Tray 1 - 1

  1. Pull out the paper support.

HP LASERJET ENTERPRISE 700 M712XH - Load Tray 1 - 2

  1. For paper larger than Letter or A4 size, fold out the extension.

HP LASERJET ENTERPRISE 700 M712XH - Load Tray 1 - 3

  1. Slide the paper-width guides wider than the paper.
  2. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators.
  3. Adjust the paper-width guides so that they lightly touch the paper stack but do not bend the paper.

HP LASERJET ENTERPRISE 700 M712XH - Load Tray 1 - 4

HP LASERJET ENTERPRISE 700 M712XH - Load Tray 1 - 5

HP LASERJET ENTERPRISE 700 M712XH - Load Tray 1 - 6

Tray 2 and Tray 3

Tray capacity and paper orientation

To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.

Table 3-5 Tray 2 and Tray 3 capacity

Paper typeSpecificationsQuantity
PaperRange:Equivalent to 250 sheets of 75 g/m2(20 lb)
60 g/m2(16 lb) to 130 g/m2(35 lb)

Table 3-6 Tray 2 and Tray 3 paper orientation

Single-sided printingAutomatic duplex printing and Alternative Letterhead ModeEnvelopes
Face-downFace-upPrint envelopes only from Tray 1.
Top edge at the front of the trayBottom edge at the front of the tray

Load Tray 2 and Tray 3

  1. Open the tray.

HP LASERJET ENTERPRISE 700 M712XH - Load Tray 2 and Tray 3 - 1

  1. Adjust the paper-guides to the correct paper size.

HP LASERJET ENTERPRISE 700 M712XH - Load Tray 2 and Tray 3 - 2

  1. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.

HP LASERJET ENTERPRISE 700 M712XH - Load Tray 2 and Tray 3 - 3

  1. Close the tray.

HP LASERJET ENTERPRISE 700 M712XH - Load Tray 2 and Tray 3 - 4

500-sheet trays

500-sheet tray capacity and paper orientation

To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.

Table 3-7 500-sheet tray capacity

Paper typeSpecificationsQuantity
PaperRange:Equivalent to 500 sheets of 75 g/m2(20 lb)
60 g/m2(16 lb) to 130 g/m2(35 lb)

Table 3-8 500-sheet tray paper orientation

Single-sided printingAutomatic duplex printing and Alternative Letterhead ModeEnvelopes
Face-downFace-upPrint envelopes only from Tray 1.
Top edge at the front of the trayBottom edge at the front of the tray

Load the 500-sheet trays

  1. Open the tray.

HP LASERJET ENTERPRISE 700 M712XH - Load the 500-sheet trays - 1

  1. Adjust the paper-size guides to the correct paper size.

HP LASERJET ENTERPRISE 700 M712XH - Load the 500-sheet trays - 2

  1. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.

HP LASERJET ENTERPRISE 700 M712XH - Load the 500-sheet trays - 3

  1. Close the tray.

HP LASERJET ENTERPRISE 700 M712XH - Load the 500-sheet trays - 4

3,500-sheet high-capacity tray

3,500-sheet high-capacity input capacity and paper orientation

To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.

Table 3-9 3,500-sheet high-capacity input tray capacity

Paper typeSpecificationsQuantity
PaperRange:Equivalent to 3,500 sheets of 75 g/m2(20 lb)
60 g/m2(16 lb) to 130 g/m2(35 lb)

Table 3-10 3,500-sheet high-capacity input tray paper orientation

Single-sided printingAutomatic duplex printing and Alternative Letterhead ModeEnvelopes
Face-upFace-downPrint envelopes only from Tray 1.
Top edge at the back of the trayTop edge at the back of the tray

Load the 3,500-sheet high-capacity tray

The 3,500-sheet high-capacity tray supports only A4 and Letter-size paper.

  1. Open the right and left sides of the tray.

HP LASERJET ENTERPRISE 700 M712XH - Load the 3,500-sheet high-capacity tray - 1

  1. On each side, adjust the paper-size lever to the correct position for the paper you are using.

HP LASERJET ENTERPRISE 700 M712XH - Load the 3,500-sheet high-capacity tray - 2

  1. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper.

NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections.

HP LASERJET ENTERPRISE 700 M712XH - Load the 3,500-sheet high-capacity tray - 3

  1. Close the right and left sides of the tray.

HP LASERJET ENTERPRISE 700 M712XH - Load the 3,500-sheet high-capacity tray - 4

Use paper output options

Output bin

The standard output bin collects paper face-down, in the correct order.

The standard output bin holds up to 250 sheets of 75g / m^2 (20 lb) paper.

4 Parts, supplies, and accessories

Order parts, accessories, and supplies
HP policy on non-HP supplies
HP anticounterfeit Web site
- Print when a toner cartridge is at estimated end of life
Enable or disable the Very Low Settings options from the control panel
- Customer self-repair parts
- Accessories
- Toner cartridge

Order parts, accessories, and supplies

Order supplies and paperwww.hp.com/go/suresupply
Order genuine HP parts or accessorieswww.hp.com/buy/parts
Order through service or support providersContact an HP-authorized service or support provider.
Order using HP softwareThe HP Embedded Web Server contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

HP policy on non-HP supplies

Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured.

HP LASERJET ENTERPRISE 700 M712XH - HP policy on non-HP supplies - 1

NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service the product for the particular failure or damage.

HP anticounterfeit Web site

Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.

Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:

The supplies status page indicates that a non-HP supply is installed.
You are experiencing a high number of problems with the cartridge.
The cartridge does not look like it usually does (for example, the packaging differs from HP packaging).

<Supply> LowThis message displays when a supply is nearing the estimated end of its useful life.
<Supply> Very LowThis message displays when a supply is at its estimated end of useful life. Print-quality problems can occur when using a supply that is at its estimated end of life.

Enable or disable the Very Low Settings options from the control panel

You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new cartridge.

  1. From the product control panel, press the Home button.
  2. Open the following menus:

Administration
- Manage Supplies
Supply Settings

  1. Open one of the following options:

Black Cartridge
- Maintenance Kit

  1. Select the Very Low Settings option.
  2. Select one of the following options:

  3. Select the Stop option to set the product to stop printing (including printing faxes) until you replace the cartridge.

  4. Select the Prompt to continue option to set the product to stop printing (including printing faxes) and prompt you to replace the cartridge. You can acknowledge the prompt and continue printing.
  5. Select the Continue option to set the product to alert you that the cartridge is very low but to continue printing.

HP LASERJET ENTERPRISE 700 M712XH - Enable or disable the Very Low Settings options from the control panel - 1

NOTE: Using the Continue setting allows printing beyond Very Low without customer interaction and can result in unsatisfactory print quality.

If you select the Stop or Prompt to continue option, the product stops printing when it reaches the Very Low threshold. When you replace the cartridge, the product automatically resumes printing.

When the product is set to the Stop or Prompt to continue option, there is some risk that faxes will not print when the product resumes printing. This can occur if the product has received more faxes than the memory can hold while the product is waiting.

The product can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for color and black cartridges, but print quality might degrade.

Once an HP supply has reached Very Low, HP's premium Protection Warranty on that supply has ended.

Customer self-repair parts

The following customer self-repair parts are available for the product.

  • Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.
  • Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period.

HP LASERJET ENTERPRISE 700 M712XH - Customer self-repair parts - 1

NOTE: For more information, go to www.hp.com/go/customerselfrepair/lj700M712.

Table 4-1 Customer self-repair parts

ItemDescriptionSelf-replacement optionsPart number
Hard disk drive kitReplacement 320 GB HP High-Performance Secure Hard DiskOptionalCF235-67901
Replacement 320 GB HP High-Performance Secure Hard Disk (Government option)OptionalCF235-67920
Formatter assembly kitReplacementformatter assembly kitMandatoryCF235-67902
Replacementformatter assembly kit—ChinaMandatoryCF235-67903
Solid-state memory (SSM) moduleReplacement memory module, 16 GBOptionalCF235-67904
DIMM memoryReplacement 512 MB DIMM memoryMandatoryCF235-67919
Tray 1 pickup roller/separation pad kitReplacement pickup roller and separation pad for Tray 1OptionalCF235-67906
Tray 2 and Tray 3 pickup roller/separation pad kitReplacement pickup roller and separation pad for Tray 2 or Tray 3OptionalCF235-67909
Tray 2 assembly kitReplacement for Tray 2MandatoryCF235-67911
Tray 3 assembly kitReplacement for Tray 3MandatoryCF235-67912
1x500-sheet feederReplacement 1x500-sheet feederMandatoryCF235-67914
Tray 3, 4, 5, and 6 roller kitReplacement pickup, feed, and separation rollers for Trays 3, 4, 5, and 6MandatoryCE710-69008
Tray 4, 5, or 6 assembly kitTray assemblyMandatoryCF235-67917
1x500-sheet feeder with stand kitOptional 500-sheet feeder with standMandatoryCF235-67915
3x500-sheet feeder with stand kitOptional 3x500-sheet feeder with standMandatoryCF235-67916
3,500-sheet high-capacity input feeder with stand kitOptional 3,500-sheet high-capacity input feeder with standMandatoryCF235-67918
3,500-sheet high-capacity input feeder left tray assemblyLeft tray for the 3,500-sheet high-capacity input feederMandatoryCF235-60103
3,500-sheet high-capacity input feeder right tray assemblyRight tray for the 3,500-sheet high-capacity input feederMandatoryCF235-60104
3,500-sheet tray roller kitReplacement pickup, feed, and separation rollers for the 3,500-sheet high-capacity input feederMandatory5851-5011
Transfer-roller kitReplacement transfer rollerMandatoryCF235-67910
Duplexer kitOptional duplexer kitMandatoryCF235-67913
Fuser assembly kit (110V)Replacement 110V fuser assembly kitMandatoryCF235-67921
Fuser assembly kit (220V)Replacement 220V fuser assembly kitMandatoryCF235-67922
Maintenance kit (110V)Product maintenance kit110-Volt fuserTransfer rollerTray 1 pickup roller and separation padTray 2 and 3 pickup and feed rollersTray 2 and 3 separation padsMandatoryCF235-67907
Maintenance kit (220V)Product maintenance kit220-Volt fuserTransfer rollerTray 1 pickup roller and separation padTray 2 and 3 pickup and feed rollersTray 2 and 3 separation padsMandatoryCF235-67908
Trays 3, 4, 5, and 6 label kitReplacement labels for Trays 3, 4, 5, and 6MandatoryCE707-00001
Toner cartridgeStandard capacityMandatoryCF214-67901
High capacityMandatoryCF214-67902
Power cable 220V – 10AReplacement cable – ChinaMandatory8121-0943
Power cable 110V – 13AReplacement cable – TaiwanMandatory8121-0964
Power cable 220V –10AReplacement cable – Korea, EU genericMandatory8121-0731
Power cable 110V – 12AReplacement cable – JapanMandatory8121-1143
Power cable 220V – 6AReplacement cable – IndiaMandatory8121-0564
Power cable 220V – 10AReplacement cable – UK/Asia PacificMandatory8121-0739
Power cable 220V – 10AReplacement cable – Australia/New ZealandMandatory8121-0837
Power cable 220V – 10AReplacement cable – IsraelMandatory8121-1004
Power cable 220V – 10AReplacement cable – DenmarkMandatory8121-0733
Power cable 220V – 10AReplacement cable – South AfricaMandatory8121-0737
Power cable 220V – 10AReplacement cable – SwitzerlandMandatory8121-0738
Power cable 110V – 10A BrazilReplacement cable – BrazilMandatory8121-1071
Power cable 220V – 10A ArgentinaReplacement cable – ArgentinaMandatory8121-0729
Power cable 110V – 13A North AmericaReplacement cable – North AmericaMandatory8121-0740
Power cable 220V – 10A South America/Chile/PeruReplacement cable – South America/Chile/PeruMandatory8121-0735
Power cable 220V / 110V – Thailand/PhilippinesReplacement cable – Thailand/PhilippinesMandatory8121-0734

Accessories

ItemDescriptionPart number
500-sheet tray and feeder unitOptional tray to increase paper capacityCF239A
1x500-sheet feeder, cabinet, and standOptional tray to increase paper capacityCF243A
3x500-sheet feeder and standOptional tray to increase paper capacityCF242A
3,500-sheet high-capacity input and standOptional tray to increase paper capacityCF245A
Duplex printing assemblyOptional accessory to print on both sides of the paperCF240A
HP Jetdirect print serversHP Jetdirect ew2500 Wireless Print ServerJ8021A
HP Jetdirect 2700w USB Wireless Print ServerJ8026A
USB cableStandard USB-compatible device connector, 2 m (6.5 ft)C6518A
DIMM memoryOptional 512 MB DIMM memoryCE483A

Toner cartridge

Toner-cartridge view

HP LASERJET ENTERPRISE 700 M712XH - Toner-cartridge view - 1

1 Imaging drum
CAUTION: Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge.
2 Memory chip
3 Pull-tab for the sealing tape

Toner-cartridge information

CapacityCartridge numberPart number
Standard-capacity replacement black toner cartridge14ACF214A
High-capacity replacement black toner cartridge14XCF214X

For more information about supplies, go to www.hp.com/go/learnaboutsupplies.

The information contained herein is subject to change without notice. For the latest supplies information go to www.hp.com/go/lj700M712 Manuals.

Recycle the toner cartridge

To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item.

Toner-cartridge storage

Do not remove the toner cartridge from its package until you are ready to use it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

HP policy on non-HP toner cartridges

Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured.

NOTE: Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and service agreements.

Replace the toner cartridge

CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.

NOTE: Information about recycling used toner cartridges is on the toner-cartridge box.

  1. Press the cartridge-door-release button.

HP LASERJET ENTERPRISE 700 M712XH - Replace the toner cartridge - 1

  1. Open the cartridge door.

HP LASERJET ENTERPRISE 700 M712XH - Replace the toner cartridge - 2

  1. Remove the used toner cartridge from the product.

HP LASERJET ENTERPRISE 700 M712XH - Replace the toner cartridge - 3

  1. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling.

HP LASERJET ENTERPRISE 700 M712XH - Replace the toner cartridge - 4

  1. Grasp the front and back of the toner cartridge, and distribute the toner by gently rocking the toner cartridge five or six times.

CAUTION: Do not touch the shutter or the surface of the roller.

HP LASERJET ENTERPRISE 700 M712XH - Replace the toner cartridge - 5

  1. Remove the shipping tape from the new toner cartridge. Recycle the tape with the used toner cartridge.

HP LASERJET ENTERPRISE 700 M712XH - Replace the toner cartridge - 6

  1. Align the toner cartridge with the tracks inside the product, and insert the toner cartridge until it is firmly seated.

HP LASERJET ENTERPRISE 700 M712XH - Replace the toner cartridge - 7

  1. Close the cartridge door. After a short time, the control panel should display the Ready message.

HP LASERJET ENTERPRISE 700 M712XH - Replace the toner cartridge - 8

5 Print

Supported print drivers (Windows)
- Change print-job settings (Windows)
Change print-job settings (Mac OS X)
Print tasks (Windows)
Print tasks (Mac OS X)
Additional print tasks (Windows)
Additional print tasks (Mac OS X)
- Store print jobs on the product
Add a job-separator page (Windows)
Use HP ePrint
Use the HP ePrint Mobile Driver
Use Apple AirPrint
Use HP Smart Print (Windows)
Use easy-access USB printing

Supported print drivers (Windows)

Print drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). The following print drivers are available at www.hp.com/go/lj700M712software.

HP PCL 6 driverProvided as the default driver on the in-box CD. This driver is automatically installed unless you select a different one.Recommended for all Windows environmentsProvides the overall best speed, print quality, and product-feature support for most usersDeveloped to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environmentsMight not be fully compatible with third-party and custom software programs that are based on PCL 5
HP UPD PS driverRecommended for printing with Adobe® software programs or with other highly graphics-intensive software programsProvides support for printing from postscript emulation needs, or for postscript flash font support
HP UPD PCL 5Recommended for general office printing in Windows environmentsCompatible with previous PCL versions and older HP LaserJet productsThe best choice for printing from third-party or custom software programsThe best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe)Designed for use in corporate Windows environments to provide a single driver for use with multiple product modelsPreferred when printing to multiple product models from a mobile Windows computer
HP UPD PCL 6Recommended for printing in all Windows environmentsProvides the overall best speed, print quality, and printer feature support for most usersDeveloped to align with Windows Graphic Device Interface (GDI) for best speed in Windows environmentsMight not be fully compatible with third-party and custom software programs that are based on PCL 5

HP Universal Print Driver (UPD)

The HP Universal Print Driver (UPD) for Windows is a single print driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on

proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.

The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to show the product's unique, available features. It automatically enables features that are available for the product, such as two-sided printing and stapling, so you do not need to enable them manually.

For more information, go to www.hp.com/go/upd.

UPD installation modes

Traditional mode• To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd. • Use this mode if you are installing the driver for a single computer. • It operates with a specific product. • If you use this mode, you must install UPD separately for each computer and for each product.
Dynamic mode• To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd. • Dynamic mode allows you to use a single driver installation, so you can discover and print to HP products in any location. • Use this mode if you are installing UPD for a workgroup.

Change print-job settings (Windows)

Change the settings for all print jobs until the software program is closed

The steps can vary; this procedure is most common.

  1. From the software program, select the Print option.
  2. Select the product, and then click Properties or Preferences.

Change the default settings for all print jobs

  1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then click Printers.

Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and Printers.

  1. Right-click the print-driver icon, and then select Printing Preferences.

Change the product configuration settings

  1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then click Printers.

Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and Printers.

  1. Right-click the print-driver icon, and then select Properties or Printer properties.
  2. Click the Device Settings tab.

Change print-job settings (Mac OS X)

Change the settings for all print jobs until the software program is closed

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open a menu for which you want to change the print settings.
  4. For each menu, select the print settings that you want to change.
  5. Change the settings that you want on the various menus.

Change the default settings for all print jobs

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open a menu for which you want to change the print settings.
  4. For each menu, select the print settings that you want to save for reuse.
  5. In the Presets menu, click the Save As... option, and enter a name for the preset.
  6. Click the OK button.

These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.

Change the product configuration settings

  1. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print & Fax icon (OS X v10.5 and 10.6) or the Print & Scan icon (OS X v10.7).
  2. Select the product in the left side of the window.
  3. Click the Options & Supplies button.
  4. Click the Driver tab.
  5. Configure the installed options.

Use a printing shortcut (Windows)

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.

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  1. Click the Printing Shortcuts tab.

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  1. Select one of the shortcuts. Click the OK button to close the Document Properties dialog box.

NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the print driver.

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  1. In the Print dialog box, click the OK button to print the job.

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Create printing shortcuts (Windows)

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.

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  1. Click the Printing Shortcuts tab.

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  1. Select an existing shortcut as a base.

NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.

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  1. Select the print options for the new shortcut.

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  1. Click the Save As button.

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  1. Enter a name for the shortcut, and then click the OK button.
  2. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

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Automatically print on both sides (Windows)

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.

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  1. Click the Finishing tab.

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  1. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box.
  2. In the Print dialog box, click the OK button to print the job.

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Manually print on both sides (Windows)

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.

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  1. Click the Finishing tab.

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  1. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.

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  1. Retrieve the printed stack from the output bin, and place it with the printed-side facing down in Tray 1.

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  1. If prompted, touch the appropriate control panel button to continue.
  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.

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  1. Click the Finishing tab.

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  1. Select the number of pages per sheet from the Pages per sheet drop-down list.

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  1. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box.
  2. In the Print dialog box, click the OK button to print the job.

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Select the page orientation (Windows)

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.

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  1. Click the Finishing tab.

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  1. In the Orientation area, select the Portrait or Landscape option.

To print the page image upside down, select the Rotate by 180 degrees option.

Click the OK button to close the Document Properties dialog box.

  1. In the Print dialog box, click the OK button to print the job.

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Select the paper type (Windows)

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.

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  1. Click the Paper/Quality tab.

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  1. From the Paper type drop-down list, click the More... option.

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  1. Expand the list of Type is: options.

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  1. Expand the category of paper types that best describes your paper.

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  1. Select the option for the type of paper you are using, and click the OK button.
  2. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

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  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.

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  1. Click the Paper/Quality tab.

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  1. In the Special pages area, click the Print pages on different paper option, and then click the Settings button.

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  1. In the Pages in document area, select either the First or Last option.
  2. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button.
  3. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page.

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  1. Click the OK button.
  2. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

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Scale a document to fit page size (Windows)

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.

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  1. Click the Effects tab.

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  1. Select the Print document on option, and then select a size from the drop-down list.

Click the OK button to close the Document Properties dialog box.

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  1. In the Print dialog box, click the OK button to print the job.

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Create a booklet (Windows)

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.

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  1. Click the Finishing tab.

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  1. Select the Print on both sides check box.

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  1. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet.

Click the OK button to close the Document Properties dialog box.

  1. In the Print dialog box, click the OK button to print the job.

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Use a printing preset (Mac OS X)

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. In the Presets menu, select the printing preset.
  4. Click the Print button.

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NOTE: To use print-driver default settings, select the standard option.

Create a printing preset (Mac OS X)

Use printing presets to save the current print settings for reuse.

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open a menu for which you want to change the print settings.
  4. For each menu, select the print settings that you want to save for reuse.
  5. In the Presets menu, click the Save As... option, and enter a name for the preset.
  6. Click the OK button.

Automatically print on both sides (Mac OS X)

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Layout menu.
  4. Select a binding option from the Two-Sided drop-down list.
  5. Click the Print button.

Manually print on both sides (Mac OS X)

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select this product.
  3. Open the Manual Duplex menu.
  4. Click the Manual Duplex box, and select a binding option.

  5. Click the Print button.

  6. Go to the product, and remove any blank paper that is in Tray 1.
  7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.
  8. If prompted, press the appropriate control panel button to continue.
  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Layout menu.
  4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
  5. In the Layout Direction area, select the order and placement of the pages on the sheet.
  6. From the Border menu, select the type of border to print around each page on the sheet.
  7. Click the Print button.

Select the page orientation (Mac OS X)

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. In the Copies & Pages menu, click the Page Setup button.
  4. Click the icon that represents the page orientation that you want to use, and then click the OK button.
  5. Click the Print button.

Select the paper type (Mac OS X)

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu.
  4. Select a type from the Media Type drop-down list.
  5. Click the Print button.
  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Cover Page menu.
  4. Select where to print the cover page. Click either the Before Document button or the After Document button.
  5. In the Cover Page Type menu, select the message that you want to print on the cover page.

NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu.

  1. Click the Print button.

Scale a document to fit page size (Mac OS X)

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Paper Handling menu.
  4. In the Destination Paper Size area, click the Scale to fit paper size box, and then select the size from the drop-down list.
  5. Click the Print button.

Create a booklet (Mac OS X)

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Layout menu.
  4. Select a binding option from the Two-Sided drop-down list.
  5. Open the menus drop-down list, and then click the Booklet Printing menu.
  6. Click the Format Output As Booklet box, and select a binding option.
  7. Select the paper size.
  8. Click the Print button.

Additional print tasks (Windows)

Cancel a print job (Windows)

NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.

  1. If the print job is currently printing, cancel it from the product control panel by following this procedure:

a. On the product control panel, press the Stop button.
b. The product asks you to confirm the deletion. Press the OK button.

  1. You can also cancel a print job from a software program or a print queue.

  2. Software program: Typically, a dialog box is briefly displayed on the computer screen, allowing you to cancel the print job.

  3. Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there.

Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and then click Printers and Faxes. Double-click the product icon to open the window, right-click the print job that you want to cancel, and then click Cancel.
Windows Vista: Click the Windows icon in the lower left corner of the screen, click Settings, and then click Printers. Double-click the product icon to open the window, right-click the print job that you want to cancel, and then click Cancel.
Windows 7: Click the Windows icon in the lower left corner of the screen, and then click Devices and Printers. Double-click the product icon to open the window, right-click the print job that you want to cancel, and then click Cancel.

Select the paper size (Windows)

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.
  3. Click the Paper/Quality tab.
  4. Select a size from the Paper size drop-down list.
  5. Click the OK button.
  6. In the Print dialog box, click the OK button to print the job.

Select a custom paper size (Windows)

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.

  3. Click the Paper/Quality tab.

  4. Click the Custom button.
  5. Type a name for the custom size and specify the dimensions.

The width is the short edge of the paper.
The length is the long edge of the paper.

  1. Click the Save button, and then click the Close button.
  2. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.
  3. Click the Effects tab.
  4. Select a watermark from the Watermarks drop-down list.

Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button.

  1. To print the watermark on the first page only, select the First page only check box. Otherwise, the watermark is printed on each page.
  2. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Additional print tasks (Mac OS X)

Cancel a print job (Mac OS X)

NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.

  1. If the print job is currently printing, cancel it from the product control panel by following this procedure:

a. On the product control panel, press the Stop button.
b. The product asks you to confirm the deletion. Press the OK button.

  1. You can also cancel a print job from a software program or a print queue.

  2. Software program: Typically, a dialog box appears briefly on the computer screen, allowing you to cancel the print job.

  3. Mac print queue: Open the print queue by double-clicking the product icon in the dock. Highlight the print job, and then click Delete.

Select the paper size (Mac OS X)

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. In the Copies & Pages menu, click the Page Setup button.
  4. Select a size from the Paper Size drop-down list, and then click the OK button.
  5. Click the Print button.

Select a custom paper size (Mac OS X)

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. In the Copies & Pages menu, click the Page Setup button.
  4. From the Paper Size drop-down list, select the Manage Custom Sizes option.
  5. Specify the dimensions for the page size, and then click the OK button.
  6. Click the OK button to close the Page Setup dialog.
  7. Click the Print button.
  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Watermarks menu.
  4. From the Mode menu, select the Watermark option.
  5. From the Pages drop-down list, select whether to print the watermark on all pages or on the first page only.
  6. From the Text drop-down list, select one of the standard messages, or select the Custom option and type a new message in the box.
  7. Select options for the remaining settings.
  8. Click the Print button.

Store print jobs on the product

Create a stored job (Windows)

You can store jobs on the product so you can print them at any time.

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.

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  1. Click the Job Storage tab.

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  1. Select a Job Storage Mode option.

Proof and Hold: Print and proof one copy of a job and then print more copies.
- Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/ Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel.
- Quick Copy: Print the requested number of copies of a job and then store a copy of the job in the product memory so you can print it again later.
- Stored Job: Store a job on the product and allow other users to print the job at any time. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel.

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  1. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.

Select which option to use if another stored job already has that name:

  • Use Job Name + (1-99): Append a unique number to the end of the job name.
  • Replace Existing File: Overwrite the existing stored job with the new one.

  • Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

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Create a stored job (Mac OS X)

You can store jobs on the product so you can print them at any time.

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu.
  4. In the Mode drop-down list, select the type of stored job.

Proof and Hold: Print and proof one copy of a job and then print more copies.
- Personal Job: The job does not print until you request it at the product control panel. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.

  • Quick Copy: Print the requested number of copies of a job and then store a copy of the job in the product memory so you can print it again later.
  • Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel.

  • To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.

Select which option to use if another stored job already has that name.

Use Job Name + (1 - 99)Append a unique number to the end of the job name.
Replace Existing FileOverwrite the existing stored job with the new one.
  1. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the product prompts them to enter this PIN number.
  2. Click the Print button to process the job.

Use the following procedure to print a job that is stored in the product memory.

  1. On the product control panel, press the Home button.
  2. Highlight the Retrieve from Device Memory item, and then press the OK button.
  3. Highlight the name of the folder where the job is stored, and then press the OK button.
  4. Highlight the name of the job, and then press the OK button. If the job is private or encrypted, enter the PIN or password.
  5. Adjust the number of copies, and then press the OK button to print the job.

Delete a stored job

When you send a stored job to the product memory, the product overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the product needs additional space, the product might delete other stored jobs starting with the oldest. You can change the number of jobs that the product can store from the General Settings menu on the product control panel.

Use this procedure to delete a job that is stored in the product memory.

  1. On the product control panel, press the Home button.
  2. Highlight the Retrieve from Device Memory option, and then press the OK button.
  3. Select the name of the folder where the job is stored.
  4. Select the name of the job, and then press the OK button

  5. If the job is private or encrypted, enter the PIN or the password, and then press the OK button.

  6. Highlight the Delete option, and then press the OK button.

Add a job-separator page (Windows)

The product can insert a blank page at the beginning of each print job to make sorting jobs easier.

HP LASERJET ENTERPRISE 700 M712XH - Add a job-separator page (Windows) - 1

NOTE: The following procedure turns on this setting for all print jobs.

  1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then click Printers.

Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and Printers.

  1. Right-click the driver icon, and then select Properties or Printer properties.
  2. Click the Device Settings tab.
  3. Expand the Installable Options list.
  4. In the Job Separator drop-down list, select the Enabled option.
  5. Click the OK button.

Use HP ePrint

Use HP ePrint to print a document by sending it as an email attachment to the product's email address from any email-enabled device.

HP LASERJET ENTERPRISE 700 M712XH - Use HP ePrint - 1

NOTE: The product must be connected to a network and have Internet access to use HP ePrint.

  1. To use HP ePrint, you must first enable HP Web Services.

a. Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server.
b. Click the HP Web Services tab.
c. Select the option to enable Web Services.

HP LASERJET ENTERPRISE 700 M712XH - Use HP ePrint - 2

NOTE: Enabling Web Services might take several minutes.

  1. Use the HP ePrintCenter Web site to define security settings and to configure default print settings for all HP ePrint jobs sent to this product.

a. Go to www.hpeprintcenter.com.
b. Click Sign In, and enter your HP ePrintCenter credentials or sign up for a new account.
c. Select your product from the list, or click + Add printer to add it. To add the product, you need the printer code, which is the segment of the product email address that is before the @ symbol.

HP LASERJET ENTERPRISE 700 M712XH - Use HP ePrint - 3

NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it expires, follow the instructions to enable HP Web Services again, and obtain a new code.

d. To prevent your product from printing unexpected documents, click ePrint Settings, and then click the Allowed Senders tab. Click Allowed Senders Only, and add the email addresses from which you want to allow ePrint jobs.
e. To set up default settings for all ePrint jobs sent to this product, click ePrint Settings, click Print Options, and select the settings that you want to use.

  1. To print a document, attach it to an email message sent to the product's email address.

Use the HP ePrint Mobile Driver

The HP ePrint Mobile Driver makes it easy to print from a desktop or laptop computer to any HP ePrint-capable product. After installing the driver, open the Print option from within your application, and then select HP ePrint Mobile from the installed printers list. This single driver makes it easy to find HP ePrint-enabled products that are registered to your ePrintCenter account. The target HP product can be at your desk or in a remote location, such as a branch office or across the globe—you can do remote printing by using the Internet. The target product can be anywhere in the world; if it is Web-connected and registered in ePrintCenter, you can send a print job to the product.

For Windows, the HP ePrint Mobile Driver also supports traditional direct IP printing to local network printers on the network (LAN or WAN) to supported PostScript® products.

Go to www.hp.com/go/eprintmobiledriver for drivers and information.

Supported operating systems

Windows® XP (32-bit, SP 2 or greater)

NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system.

Windows Vista® (32-bit and 64-bit)
Windows 7 (32-bit and 64-bit)
Mac OS X version 10.6, 10.7, and 10.8

NOTE: The HP ePrint Mobile Driver is a PDF workflow utility for Mac, and is not technically a print driver. HP ePrint Mobile for Mac supports print paths only through ePrintcenter and does not support direct IP printing to local network printers.

Use Apple AirPrint

Direct printing using Apple's AirPrint is supported for iOS 4.2 or later. Use AirPrint to print wirelessly to the product from an iPad (iOS 4.2 or later), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications:

Mail
Photos
Safari
iBooks
- Select third-party applications

Connect the product to AirPrint

To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint.

HP LASERJET ENTERPRISE 700 M712XH - Connect the product to AirPrint - 1

NOTE: AirPrint does not support USB connections.

You might need to upgrade the product firmware to use AirPrint. Go to www.hp.com/go/1j700M712_firmware.

Find the product AirPrint name

If multiple models of the product are connected to the network, use the AirPrint product name to select the product from the Apple device.

Use the following steps to find the AirPrint product name.

  1. On the product control panel, press the Home button.
  2. Open the following menus:

How to Connect
Network Address

  1. The AirPrint product name is listed in the network addresses.
  1. On an Apple device, open the document you want to print, and then tap the Action button.
  2. Tap the Print option.

HP LASERJET ENTERPRISE 700 M712XH - Print from AirPrint - 1

NOTE: If you are using iOS 5 or later and printing photos, the option to select the paper size appears if more than one tray is loaded with paper.

  1. Select the product.
  2. Tap the Print button.

Change the AirPrint product name

  1. In a supported Web browser on your computer, enter the product IP address or host name in the address/URL field to open the HP Embedded Web Server.
  2. Click the Networking tab, click the TCP/IP Settings option, and then click the Network Identification option.
  3. In the Bonjour Service Name field, type a new name.
  4. Click the Apply button.

Solve AirPrint problems

Verify the product supports AirPrint.Go to www.hp.com/go/airprint.
Upgrade the product firmware to use AirPrint.Go to www.hp.com/go/lj700M712 firmware.
Make sure the product is connected to the same wireless network as the Apple device.Connect the product to the network using a wireless router or the wireless accessory installed on the product.
Verify the HP Embedded Web Server is configured for AirPrint.1. In a supported Web browser on your computer, enter the product IP address or host name in the address/URL field to open the HP Embedded Web Server.2. Click the Networking tab, and then click the Other Settings option.3. Select the following checkboxes:○ Bonjour○ AirPrint○ IPP Printing4. Click the Apply button.

Make sure the Apple products meet these specifications.

Apple iOS 4.2 or later
iPhone with 3GS or later
- iPad with iOS 4.2 or later
- iPod Touch third generation or later

Verify the product is configured so it wakes from Sleep mode whenever it receives a print job.

  1. In a supported Web browser on your computer, enter the product IP address or host name in the address/URL field to open the HP Embedded Web Server.
  2. Click the General tab, and then click the Energy Settings option.
  3. In the Sleep Timer Settings area, under the Wake/ Auto On Events option, select the All events item.
  4. Click the Apply button.

Use HP Smart Print (Windows)

Use HP Smart Print to print a particular section of a Web site. You can remove headers, footers, and advertisements, so you minimize waste. The application automatically selects the section of the Web page that you most likely want to print. You can edit the selected area before you print.

Download HP Smart Print from this Web site: www.hp.com/go/smartweb.

HP LASERJET ENTERPRISE 700 M712XH - Use HP Smart Print (Windows) - 1

NOTE: HP Smart Print is compatible with Windows browsers only.

Use easy-access USB printing

This product features easy-access USB printing, so you can quickly print files from the product control panel without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files:

. pdf
. prn
. pcl
.ps
.cht

Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port from the product control-panel menus:

  1. On the product control panel, press the Home button.
  2. Open the following menus:

Administration
General Settings
- Enable Retrieve from USB

  1. Highlight the Enable option, and then press the OK button to save the selection.

Configure the following settings so the product wakes from Sleep mode whenever it receives a print job.

  1. On the product control panel, press the Home button.
  2. Open the following menus:

Administration
General Settings
Energy Settings
- Sleep Timer Settings
- Wake/Auto On Events

  1. Highlight the All events option and press the OK button.
  1. Insert the USB flash drive into the USB port on the left side of the product control panel.

NOTE: You might need to remove the cover from the USB port.

HP LASERJET ENTERPRISE 700 M712XH - Print easy-access USB documents - 1

  1. The USB storage device detected screen opens. Select the OK option to access the USB device.
  2. Highlight the name of the document that you want to print.
  3. To adjust the number of copies, use the arrow keys to change the quantity.
  4. Press the OK button to print the document.

6 Manage the product

  • Configure IP network settings
    HP Embedded Web Server
    HP Utility (Mac OS X)
    Use HP Web Jetadmin software
    Economy settings
    Product security features
    Upgrade the product firmware

Configure IP network settings

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. Go to Microsoft at www.microsoft.com.

View or change network settings

Use the HP Embedded Web Server to view or change IP configuration settings.

  1. Print a configuration page, and locate the IP address.

If you are using IPv4, the IP address contains only digits. It has this format:

XXX.XXX.XXX.XXX 
  • If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It has a format similar to this:
XXXX:XXXX:XXXX:XXXX:XXXX 
  1. To open the HP Embedded Web Server, type the IP address into the address line of a Web browser.
  2. Click the Networking tab to obtain network information. You can change settings as needed.

Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default gateway.

  1. On the product control panel, press the Home button.
  2. Open the following menus:

Administration
Network Settings
- Jetdirect Menu
TCP/IP
- IPV4 Settings
- Config Method

  1. Highlight the Manual option, and then press the OK button.
  2. Highlight the Manual Settings menu, and then press the OK button.
  3. Select the IP Address, Subnet Mask, or Default Gateway option.

  4. Select the first field to open a keypad. Enter the correct digits for the field, and then press the OK button.

  5. Repeat the process for each field, and then press the OK button.

Manually configure IPv6 TCP/IP parameters from the control panel

Use the control-panel Administration menus to manually set an IPv6 address.

  1. On the product control panel, press the Home button.
  2. To enable manual configuration, open the following menus:

Administration
Network Settings
- Jetdirect Menu
TCP/IP
- IPV6 Settings
Address
- Manual Settings
- Enable

Select the On option, and then press the OK button.

  1. Select the Address option, and then press the OK button to open a keypad.
  2. Use the keypad to enter the address.
  3. Press the OK button.

HP Embedded Web Server

Use the HP Embedded Web Server to view product status, configure product network settings, and to manage printing functions from your computer instead of from the product control panel. The following are examples of what you can do using the HP Embedded Web Server:

View product status information
Determine the remaining life for all supplies and order new ones
View and change tray configurations
View and change the product control-panel menu configuration
View and print internal pages
Receive notification of product and supplies events
View and change network configuration

To use the HP Embedded Web Server, your browser must meet the following requirements:

Windows: Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later
Mac OS X: Safari or Firefox using Bonjour or an IP address
Linux: Netscape Navigator only
HP-UX 10 and HP-UX 11: Netscape Navigator 4.7

The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. You do not have to have Internet access to open and use the HP Embedded Web Server.

When the product is connected to the network, the HP Embedded Web Server is automatically available.

Open the HP Embedded Web Server

  1. Identify the product IP address or host name. Follow these steps to print or view the product configuration page:

a. On the product control panel, press the Home button.
b. Open the following menus:

Administration
Reports
Configuration/Status Pages
Configuration Page

c. Select the Print or View option.
d. Find the IP address or host name on the Jetdirect page.

  1. In a supported Web browser on your computer, enter the product IP address or host name in the address/URL field.

HP Embedded Web Server features

Information tab

Table 6-1 HP Embedded Web Server Information tab

MenuDescription
Device StatusShows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link.
Job LogShows a summary of all jobs the product has processed.
Configuration PageShows the information found on the configuration page.
Supplies Status PageShows the status of the supplies for the product.
Event Log PageShows a list of all product events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help you solve problems. These pages also show additional services available for the product.
Usage PageShows a summary of the number of pages the product has printed, grouped by size, type, and paper print path.
Device InformationShows the product network name, address, and model information. To customize these entries, click the Device Information menu on the General tab.
Control Panel SnapshotShows an image of the current screen on the control-panel display.
PrintUpload a print-ready file from your computer to print. The product uses the default print settings to print the file.
Printable Reports and PagesLists the internal reports and pages for the product. Select one or more items to print.

General tab

Table 6-2 HP Embedded Web Server General tab

MenuDescription
Control Panel CustomizationReorder, show, or hide features on the control-panel display, and change the default display language.
Quick Sets SetupConfigure jobs that are available in the Quick Sets area of the Home screen on the product control panel.
AlertsSet up email alerts for various product and supplies events.
Control Panel Administration MenuShows the menu structure of the Administration menu on the control panel.
NOTE: You can configure settings on this screen, but the HP Embedded Web Server provides more advanced configuration options than are available through the Administration menu.
AutoSendConfigure the product to send automated emails regarding product configuration and supplies to specific email addresses.
Edit Other LinksAdd or customize a link to another Web site. This link displays in the Other Links area on all HP Embedded Web Server pages.
Ordering InformationEnter information about ordering replacement toner cartridges. This information displays on the supplies status page.
Device InformationName the product and assign an asset number to it. Enter the name of the primary contact who will receive information about the product.
LanguageSet the language in which to display the HP Embedded Web Server information.
Date and TimeSet the date and time or synchronize with a network time server.
Energy SettingsSet or edit a wake time, sleep time, and sleep delay for the product. You can set a different schedule for each day of the week and for holidays. You can also set which interactions with the product cause it to wake from sleep mode.
Backup and RestoreCreate a backup file that contains product and user data. If necessary, you can use this file to restore data to the product.
Restore Factory SettingsRestore product settings to the factory defaults.
Solution InstallerInstall third-party software programs that can enhance the product functionality.
Firmware UpgradeDownload and install product firmware upgrade files.
Quota and Statistics ServicesProvides connection information about third-party job-statistics services.

Table 6-3 HP Embedded Web Server Print tab

MenuDescription
Retrieve from USB SetupEnable or disable the Retrieve from USB menu on the control panel.
Manage Stored JobsEnable or disable the ability to store jobs in the product memory, and configure job-storage options.
Adjust Paper TypesIf print quality problems occur when using a specific paper type, you can override factory-default mode settings.
General Print SettingsConfigure settings for all print jobs.
Manage TraysConfigure settings for paper trays.

Table 6-4 HP Embedded Web Server Troubleshooting tab

MenuDescription
General TroubleshootingSelect from a variety of reports and tests to help solve problems with the product.
Retrieve Diagnostic DataExport product information to a file that can be useful for detailed problem analysis.
NOTE: This item is available only if an administrator password is set from the Security tab.
Firmware UpgradeDownload and install product firmware upgrade files.
Restore Factory SettingsRestore product settings to factory defaults.

Security tab

Table 6-5 HP Embedded Web Server Security tab

MenuDescription
General SecurityConfigure an administrator password so you can restrict access to certain features on the product.
Set PJL password for processing PJL commands.
Set file system access and firmware upgrade security.
Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer.
View the status of all security settings.
Access ControlConfigure access to product functions for specific individuals or groups. Also set up user accounts and select the method by which individuals sign in to the product.
Protect Stored DataConfigure and manage the internal hard drive for the product. This product includes an encrypted hard drive for maximum security.
Configure settings for jobs that are stored on the product hard drive.
Certificate ManagementInstall and manage security certificates for access to the product and the network.
Self TestVerify that the security functions are running according to expected system parameters.

HP Web Services tab

Use the HP Web Services tab to configure and enable HP Web Services for this product. You must enable HP Web Services to use the HP ePrint feature.

Networking tab

Use the Networking tab to configure and secure network settings for the product when it is connected to an IP-based network. This tab does not display if the product is connected to other types of networks.

NOTE: You can configure which links display in the Other Links list by using the Edit Other Links menu on the General tab. The following are the default links.

Table 6-6 HP Embedded Web Server Other Links list

MenuDescription
HP Instant SupportConnects you to the HP Web site to help you find solutions to product problems.
Shop for SuppliesConnects to the HP SureSupply Web site, where you can receive information on options for purchasing original HP supplies, such as toner cartridges and paper.
Product SupportConnects to the support site for the product, from which you can search for help regarding various topics.

HP Utility (Mac OS X)

HP Utility is a software program that provides access to the product in Mac OS X.

You can use HP Utility when the product uses a USB cable or is connected to a TCP/IP-based network.

Open HP Utility

From the Finder, click Applications, click Utilities, and then click HP Utility.

If HP Utility is not included in the Utilities list, use the following procedure to open it:

  1. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print & Fax icon (OS X v10.5 and 10.6) or the Print & Scan icon (OS X v10.7).
  2. Select the product in the left side of the window.
  3. Click the Options & Supplies button.
  4. Click the Utility tab.
  5. Click the Open Printer Utility button.

HP Utility features

HP Utility consists of pages that you open by clicking in the All Settings list. At the top of any page, click the icons to access HP Web sites for the following information:

HP Support
Supplies
- Registration
Recycling

The following table describes the tasks that you can perform with HP Utility.

MenuItemDescription
Information And SupportSupplies StatusShows the product supplies status and provides links for ordering supplies online.
Device InformationShows information about the currently selected product.
File UploadTransfers files from the computer to the product.
Upload FontsTransfers font files from the computer to the product.
HP ePrintCenterAccesses the HP ePrintCenter.
Update FirmwareTransfers a firmware update file to the product.
NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.
CommandsSends special characters or print commands to the product after the print job.
NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.
Printer SettingsSupplies ManagementConfigs how the product should behave when supplies are nearing the end of their estimated life.
Trays ConfigurationChanges the default tray settings.
Output DevicesManages settings for optional output accessories.
Duplex ModeTurns on the automatic two-sided printing mode.
Protect Direct PortsDisables printing over USB or parallel ports.
Stored JobsManages print jobs that are stored on the product hard disk.
Network SettingsConfigs the network settings, such as the IPv4 and IPv6 settings.
Additional SettingsProvides access to the HP Embedded Web Server.

Use HP Web Jetadmin software

HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www. hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about upgrades.

Economy settings

This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner, which might extend the life of the toner cartridge. However, using EconoMode can also reduce print quality.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

HP LASERJET ENTERPRISE 700 M712XH - Print with EconoMode - 1

NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server.

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.
  3. Click the Paper/Quality tab.
  4. Click the EconoMode check box.
  5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job.

Optimize speed or energy use

By default the product stays warm between jobs to optimize speed and print the first page of jobs faster. You can set the product to cool between jobs, which conserves energy.

  1. On the product control panel, press the Home button.
  2. Open the following menus:

Administration
General Settings
Energy Settings
Optimum Speed/Energy Usage

  1. Highlight the option that you want to use, and then press the OK button.

Set sleep mode

  1. On the product control panel, press the Home button.
  2. Open each of the following menus:

Administration
General Settings

Energy Settings
- Sleep Timer Settings

  1. Open the Sleep Mode/Auto Off After menu, and then use the keypad to set the appropriate time. Press the OK button.
  2. Open the Sleep Mode/Auto Off Timer menu, and select the Enabled option. Press the OK button.

HP LASERJET ENTERPRISE 700 M712XH - Set sleep mode - 1

NOTE: The sleep-mode default time is 45 minutes.

HP LASERJET ENTERPRISE 700 M712XH - Set sleep mode - 2

NOTE: When the product is in sleep mode, the power-button light flashes.

Set the sleep schedule

HP LASERJET ENTERPRISE 700 M712XH - Set the sleep schedule - 1

NOTE: You must configure the date and time settings before you can use the Sleep Schedule feature.

  1. On the product control panel, press the Home button.
  2. Open the following menus:

Administration
General Settings
- Date/Time Settings

  1. Open the Date/Time Format menu and configure the following settings:

Date Format
Time Format

  1. To save the changes, press the OK button.
  2. Open the Date/Time menu and configure the following settings:

Date
Time
Time Zone

If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box.

  1. To save the changes, press the OK button.
  2. Press the back-arrow button to return to the Administration screen.

  3. Open the following menus:

General Settings
Energy Settings
- Sleep Schedule

  1. Select the Add option, and then select the type of event to schedule: Wake or Sleep.

  2. Configure the following settings:

Time
Event Days

  1. To save the changes, press the OK button.

Product security features

Security statements

The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product.

For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/secureprinting. The site provides links to white papers and FAQ documents about security features.

IP Security

IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the product. IPsec provides host-to-host authentication, data integrity, and encryption of network communications.

For products that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by using the Networking tab in the HP Embedded Web Server.

Sign in to the product

Some features on the product control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the product prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by pressing the Home button on the product control panel, and then selecting the Sign In option.

Typically, you use the same user name and password that you use to sign in to your computer on the network. Consult the network administrator for this product if you have questions about which credentials to use.

After you have signed in to the product, a Sign Out option displays on the control panel. To maintain security for the product, select the Sign Out option when you have finished using the product.

Assign a system password

Assign an administrator password for access to the product and the HP Embedded Web Server so that unauthorized users cannot change the product settings.

  1. Open the HP Embedded Web Server by entering the product IP address into the address line of a Web browser.
  2. Click the Security tab.
  3. Open the General Security menu.
  4. In theUsername field, enter the name to associate with the password.

  5. Enter the password in the New Password field, and then enter it again in the Verify password field.

HP LASERJET ENTERPRISE 700 M712XH - Assign a system password - 1

NOTE: If you are changing an existing password, you must first enter the existing password in the Old Password field.

  1. Click the Apply button. Make note of the password and store it in a safe place.

Encryption support: HP High-Performance Secure Hard Disks

The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting product performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-saving features and robust functionality.

Use the Security menu in the HP Embedded Web Server to configure the disk.

For more information about the encrypted hard disk, see the HP High-Performance Secure Hard Disk Setup Guide.

  1. Go to www.hp.com/support.
  2. Enter Secure Hard Disk into the search field and press Enter.
  3. Click the HP High-Performance Secure Hard Disk Drive link.
  4. Click the Manuals link.

Lock theformatter cage

Theformatter cage, on the back of the product, has a slot that you can use to attach a security cable. Locking theformatter cage prevents someone from removing valuable components from theformatter.

HP LASERJET ENTERPRISE 700 M712XH - Lock theformatter cage - 1

Upgrade the product firmware

Software and firmware upgrades and installation instructions for this product are available at www.hp.com/support/lj700M712. Click Support & Drivers, click the operating system, and then select the download for the product.

7 Solve problems

  • Solve problems checklist
    Factors that affect product performance
  • Restore factory-set defaults
    Control-panel help
  • Paper feeds incorrectly or becomes jammed
    Clear jams
    Change jam recovery
  • Improve print quality
    The product does not print or it prints slowly.
  • Solve easy-access USB printing problems
  • Solve USB connection problems
  • Solve wired network problems
  • Solve product software problems (Windows)
  • Solve product software problems (Mac OS X)
  • Remove software (Windows)
  • Remove the print driver (Mac OS X)

Solve problems checklist

Follow these steps when trying to solve a problem with the product.

  1. If the control panel is blank or black, complete these steps:

a. Check the power cable.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, connect the product directly into the electrical outlet. If it is already connected into the outlet, try a different outlet.
d. If none of these measures restores power, contact HP Customer Care.

  1. The control panel should indicate a Ready status. If an error message displays, resolve the error.
  2. Check the cabling.

a. Check the cable connection between the product and the computer or network port. Make sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection.

  1. Ensure that the selected paper size and type meet specifications. Also open the Trays menu on the product control panel and verify that the tray is configured correctly for the paper type and size.
  2. Print a configuration page. If the product is connected to a network, an HP Jetdirect page also prints.

a. On the product control panel, press the Home button.
b. Open the following menus:

Administration
Reports
Configuration/Status Pages

c. Select the Configuration Page option.
d. Highlight the Print option, and then press the OK button to print the page.

If the pages do not print, check that at least one tray contains paper.

If the page jams in the product, follow the instructions on the control panel to clear the jam.

If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care.

If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the print driver, or with the program.

  1. Verify that you have installed the print driver for this product. Check the program to make sure that you are using the print driver for this product. The print driver is on the CD that came with the product. You can also download the print driver from this Web site: www.hp.com/go/1j700M712 software.
  2. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program. If this solution does not work (the document does not print), complete these steps:

a. Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the new connection type that you are using.

NOTE: The product will arrive with the USB port disabled. To enable the USB port and use it to test the product's connectivity, ensure the product is in the Ready state.

Factors that affect product performance

Several factors affect the time it takes to print a job:

Maximum product speed, measured in pages per minute (ppm)
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
Product processing and download time
The complexity and size of graphics
The speed of the computer you are using
The USB connection
The product I/O configuration
The network operating system and configuration (if applicable)
The print driver that you are using

Restore factory-set defaults

  1. On the product control panel, press the Home button.
  2. Open the following menus:

Administration
General Settings
- Restore Factory Settings

  1. Select one or more categories of settings from the list, and then select the Reset option, and then press the OK button.

Control-panel help

The product has a built-in Help system that explains how to use each screen. To open the Help system, press the Help button on the control panel.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by pressing the arrow buttons on the control panel.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

Paper feeds incorrectly or becomes jammed

The product does not pick up paper
The product picks up multiple sheets of paper
Prevent paper jams

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

  1. Open the product and remove any jammed sheets of paper.
  2. Load the tray with the correct size of paper for your job.
  3. Make sure the paper size and type are set correctly on the product control panel.
  4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.
  5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.
  6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water.

The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.

  1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.
  2. Use only paper that meets HP specifications for this product.
  3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
  4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
  5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.
  6. Make sure the printing environment is within recommended specifications.

Prevent paper jams

To reduce the number of paper jams, try these solutions.

  1. Use only paper that meets HP specifications for this product.
  2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
  3. Use paper that has not previously been printed or copied on.
  4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
  5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.
  6. Make sure that the tray is fully inserted in the product.
  7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.
  8. On the product control panel, press the Home button and then select the Trays item. Verify that the tray is configured correctly for the paper type and size.
  9. Make sure the printing environment is within recommended specifications.

Clear jams

Jam locations

HP LASERJET ENTERPRISE 700 M712XH - Jam locations - 1

1Duplexer
2Fuser jam-access door
3Output bin
4Top cover (access to the toner cartridge)
5Tray 1
6Tray 2 jam-access door
7Jam-access for the 500-sheet input tray

Auto-navigation for clearing jams

The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the product displays instructions for the next step until you have completed all steps in the procedure.

Clear jams in the output-bin area

  1. If paper is visible from the output bin, grasp the leading edge and remove it.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the output-bin area - 1

Clear jams in Tray 1

  1. Slowly pull the jammed paper out of the product.

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Clear jams in Tray 2 or Tray 3

  1. Open the right-side access door. If the jammed page is visible, gently pull it out of the product.
  2. If you were not able to clear the jam by using the right-side access door, slide the tray out of the product.
  3. Remove any damaged paper from the tray.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in Tray 2 or Tray 3 - 1

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in Tray 2 or Tray 3 - 2

  1. If the edge of the paper is visible in the feed area, slowly pull the paper toward the left side and then out of the product.

NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the toner-cartridge area.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in Tray 2 or Tray 3 - 3

  1. Close the tray.

NOTE: Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in Tray 2 or Tray 3 - 4

  1. Close the right-side access door.

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Clear jams in the 500-sheet trays

  1. Open the right-side access door and the 500-sheet tray jam-access door.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the 500-sheet trays - 1

  1. Remove the 500-sheet tray.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the 500-sheet trays - 2

  1. If the edge of the paper is visible in the feed area, slowly pull the paper toward the right side and out of the product.

NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the upper, right door.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the 500-sheet trays - 3

  1. Close the 500-sheet tray.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the 500-sheet trays - 4

  1. Close the right-side access door and the 500-sheet tray jam-access door.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the 500-sheet trays - 5

Clear jams in the 3,500-sheet high-capacity tray

  1. Open the right and left sides of the tray.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the 3,500-sheet high-capacity tray - 1

  1. Remove any damaged sheets of paper.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the 3,500-sheet high-capacity tray - 2

  1. Above the right-side tray, press the green button to release the jam-access plate.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the 3,500-sheet high-capacity tray - 3

  1. If jammed paper is in the feed area, pull it down to remove it.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the 3,500-sheet high-capacity tray - 4

  1. Push up on the jam-access plate to close it.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the 3,500-sheet high-capacity tray - 5

  1. Close the right and left sides of the tray.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the 3,500-sheet high-capacity tray - 6

  1. Open the jam-access door on the right side of the high-capacity tray cabinet.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the 3,500-sheet high-capacity tray - 7

  1. Lift up the jam-release plate and remove any jammed paper.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the 3,500-sheet high-capacity tray - 8

  1. Close the jam-access door on the right side of the high-capacity tray cabinet.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the 3,500-sheet high-capacity tray - 9

Clear jams from the toner-cartridge area

  1. Press the cartridge-door-release button.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams from the toner-cartridge area - 1

  1. Open the cartridge door.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams from the toner-cartridge area - 2

  1. Remove the toner cartridge.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams from the toner-cartridge area - 3

  1. Pull the green tab down to open the metal plate inside the product.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams from the toner-cartridge area - 4

  1. Slowly pull the paper out of the product. Be careful to not tear the paper.

CAUTION: Avoid spilling loose toner. Use a dry, lint-free cloth to clean any toner that might have fallen into the product. If loose toner falls into the product, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

HP LASERJET ENTERPRISE 700 M712XH - Clear jams from the toner-cartridge area - 5

  1. Replace the toner cartridge.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams from the toner-cartridge area - 6

  1. Close the cartridge door.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams from the toner-cartridge area - 7

Clear jams in the fuser

  1. Open the fuser door on the left side of the product.
    CAUTION: The fuser can be hot while the product is in use.
  2. Push down on the green tab to open the fuser jam-access cover.
  3. Remove any paper from the fuser.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the fuser - 1

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the fuser - 2

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the fuser - 3

  1. Close the fuser jam-access cover.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the fuser - 4

  1. Close the fuser door.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams in the fuser - 5

Clear jams from the duplexer

  1. Remove the duplexer.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams from the duplexer - 1

  1. Remove any paper from the duplexer.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams from the duplexer - 2

  1. Reinstall the duplexer.

HP LASERJET ENTERPRISE 700 M712XH - Clear jams from the duplexer - 3

Change jam recovery

This product provides a jam recovery feature that reprints jammed pages.

  1. On the product control panel, press the Home button.
  2. Open the following menus:

Administration
General Settings
Jam Recovery

  1. Select one of the following options:

  2. Auto: The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting.

  3. Off: The product does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal.

NOTE: Some pages can be lost if the product runs out of paper while printing a duplex job with Jam Recovery set to Off.

  • On: The product always reprints jammed pages. Additional memory is allocated to store the last few pages printed.

  • To save your changes, press the OK button.

Improve print quality

Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.

Set the paper-type setting for the print job

Check the paper type setting if you are printing from a software program and the pages have any of these problems:

smeared print
fuzzy print
dark print
curled paper
scattered dots of toner
- loose toner
small areas of missing toner

Check the paper type setting (Windows)

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.
  3. Click the Paper/Quality tab.
  4. From the Paper type drop-down list, click the More... option.
  5. Expand the list of Type is: options.
  6. Expand the category of paper types that best describes your paper.
  7. Select the option for the type of paper you are using, and click the OK button.
  8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Check the paper type setting (Mac OS X)

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the product.
  3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu.

  4. Select a type from the Media Type drop-down list.

  5. Click the Print button.

Check the toner-cartridge status

Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts.

  1. On the product control panel, press the Home button.
  2. Open the following menus:

Administration
- Reports
- Configuration/Status Pages

  1. Select the Supplies Status option.
  2. Highlight the Print option, and then press the OK button to print the report.
  3. Check the percent of life remaining for the toner cartridges and if applicable, the status of other replaceable maintenance parts.

Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP's premium protection warranty on that supply has ended.

The supply does not need to be replaced now unless the print quality is no longer acceptable. Consider having a replacement available to install when print quality is no longer acceptable.

If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers.

  1. Check to see if you are using a genuine HP cartridge.

A genuine HP toner cartridge has the words "HP" or "Hewlett-Packard" on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/ learnaboutsupplies.

Hewlett-Packard cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured toner cartridge and are not satisfied with the print quality, replace the toner cartridge with a genuine HP toner cartridge.

Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems:

Specks of toner are on the printed pages.
- Toner is smearing on the printed pages.
Repeated marks occur on the printed pages.

Use the following procedure to print a cleaning page.

  1. On the product control panel, press the Home button.
  2. Open the following menus:

Device Maintenance
- Calibration/Cleaning
- Cleaning Page

  1. Press the OK button to print the page.
  2. The cleaning process can take several minutes. When it is finished, discard the printed page.

Visually inspect the toner cartridge

  1. Remove the toner cartridge from the product, and verify that the sealing tape has been removed.
  2. Check the memory chip for damage.
  3. Examine the surface of the green imaging drum on the toner cartridge.

CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems.

  1. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.
  2. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.

Check paper and the printing environment

Use paper that meets HP specifications

Use different paper if you are having any of the following problems:

The printing is too light or seems faded in areas.
Specks of toner are on the printed pages.
- Toner is smearing on the printed pages.

Printed characters seem misformed.
Printed pages are curled.

Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper:

Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
Use paper that has not been previously printed on.
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers.
Use paper that is not too rough. Using smoother paper generally results in better print quality.

Check the environment

Environmental conditions can directly affect print quality, and they are a common cause for paper-feeding problems. Try the following solutions:

  • Move the product away from drafty locations, such as air-conditioning vents, or open windows or doors.
  • Make sure the product is not exposed to temperatures or humidity outside of product specifications.
  • Do not place the product in a confined space, such as a cabinet.
  • Place the product on a sturdy, level surface.
  • Remove anything that is blocking the vents on the product. The product requires good air flow on all sides, including the top.
  • Protect the product from airborne debris, dust, steam, grease, or other elements that can leave residue inside the product.

Check the EconoMode settings

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

HP LASERJET ENTERPRISE 700 M712XH - Check the EconoMode settings - 1

NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server.

Follow these steps if the entire page is too dark or too light.

  1. From the software program, select the Print option.
  2. Select the product, and then click the Properties or Preferences button.
  3. Click the Paper/Quality tab, and locate the Print Quality area.

  4. If the entire page is too dark, use these settings:

  5. Select the 600 dpi option.

  6. Select the EconoMode check box to enable it.

If the entire page is too light, use these settings:

  • Select the FastRes 1200 option.
  • Clear the EconoMode check box to disable it.

  • Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job.

Try a different print driver

Try using a different print driver if you are printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. The following print drivers are available at www.hp.com/go/lj700M712.software.

HP PCL 6 driverProvided as the default driver on the product CD. This driver is automatically installed unless you select a different one.
Recommended for all Windows environments
Provides the overall best speed, print quality, and product-feature support for most users
Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments
Might not be fully compatible with third-party and custom software programs that are based on PCL 5
HP UPD PS driverRecommended for printing with Adobe® software programs or with other highly graphics-intensive software programs
Provides support for printing from postscript emulation needs, or for postscript flash font support
HP UPD PCL 5Recommended for general office printing in Windows environmentsCompatible with previous PCL versions and older HP LaserJet productsThe best choice for printing from third-party or custom software programsThe best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe)Designed for use in corporate Windows environments to provide a single driver for use with multiple product modelsPreferred when printing to multiple product models from a mobile Windows computer
HP UPD PCL 6Recommended for printing in all Windows environmentsProvides the overall best speed, print quality, and printer feature support for most usersDeveloped to align with Windows Graphic Device Interface (GDI) for best speed in Windows environmentsMight not be fully compatible with third-party and custom software programs that are based on PCL 5

Set the individual tray alignment

Adjust the alignment for individual trays when text or images are not centered or aligned correctly on the printed page.

  1. On the product control panel, press the Home button.
  2. Open the following menus:

Administration
General Settings
- Print Quality
- Image Registration

  1. Select the tray that you want to adjust, and press the OK button.
  2. Select the adjustment that you want to make and use the arrow buttons to adjust the image on the page. Press the OK button to save the changes.
  3. To verify the results, select the Print Test Page option, and press the OK button. Make further adjustments if necessary.

The product does not print or it prints slowly

The product does not print

If the product does not print at all, try the following solutions.

  1. Make sure the product is turned on and that the control panel indicates it is ready.

If the control panel does not indicate the product is ready, turn the product off and then on again.
If the control panel indicates the product is ready, try sending the job again.

  1. If the control panel indicates the product has an error, resolve the error and then try sending the job again.
  2. Make sure the cables are all connected correctly. If the product is connected to a network, check the following:

Check the light next to the network connection on the product. If the network is active, the light is green.
Make sure that you are using a network cable and not a phone cord to connect to the network.
Make sure the network router, hub, or switch is turned on and that it is working correctly.

  1. Install the HP software from the CD that came with the product or use the UPD print driver. Using generic print drivers can cause delays clearing jobs from the print queue.
  2. From the list of printers on your computer, right-click the name of this product, click Properties, and open the Ports tab.

If you are using a network cable to connect to the network, make sure the printer name listed on the Ports tab matches the product name on the product configuration page.
If you are using a USB cable and are connecting to a wireless network, make sure the box is checked next to Virtual printer port for USB.

  1. If you are using a personal firewall system on the computer, it might be blocking communication with the product. Try temporarily disabling the firewall to see if it is the source of the problem.
  2. If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs.

The product prints slowly

If the product prints, but it seems slow, try the following solutions.

  1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/lj700M712.
  2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not correct for the type of paper you are using, change the setting to the correct paper type.

Solve easy-access USB printing problems

The Retrieve From USB menu does not open when you insert the USB flash drive
The file does not print from the USB flash drive
The file that you want to print is not listed in the Retrieve from USB menu

The Retrieve From USB menu does not open when you insert the USB flash drive

  1. You must enable this feature before you can use it.

a. On the product control panel, press the Home button.
b. Open the following menus:

Administration
General Settings
Enable Retrieve from USB

c. Highlight the Enable option, and then press the OK button.

  1. You might be using a USB flash drive or a file system that this product does not support. Save the files on a standard USB flash drive that uses File Allocation Table (FAT) file systems. The product supports FAT32 USB flash drives.
  2. If another menu is already open, close that menu and then reinsert the USB flash drive.
  3. The USB flash drive might have multiple partitions. (Some USB flash drive manufacturers install software on the accessory that creates partitions, similar to a CD.) Reformat the USB flash drive to remove the partitions, or use a different USB flash drive.
  4. The USB flash drive might require more power than the product can provide.

a. Remove the USB flash drive.
b. Turn the product off and then on.
c. Use a USB flash drive that has its own power supply or that requires less power.

  1. The USB flash drive might not be functioning correctly.

a. Remove the USB flash drive.
b. Turn the product off and then on.
c. Try printing from another USB flash drive.

The file does not print from the USB flash drive

  1. Make sure that paper is in the tray.
  2. Check the control panel for messages. If paper is jammed in the product, clear the jam.

The file that you want to print is not listed in the Retrieve from USB menu

  1. You might be trying to print a file type that the USB printing feature does not support. The product supports .pdf, .prn, .pcl, .ps, and .cht file types.
  2. You might have too many files in a single folder on the USB flash drive. Reduce the number of files in the folder by moving them to sub folders.
  3. You might be using a character set for the file name that the product does not support. In this case, the product replaces the file names with characters from a different character set. Rename the files using ASCII characters.

Solve USB connection problems

If you have connected the product directly to a computer, configure the following setting so the product wakes from sleep mode whenever it receives a print job.

  1. On the product control panel, press the Home button.
  2. Open the following menus:

Administration
General Settings
Energy Settings
- Sleep Timer Settings
- Wake/Auto On Events

  1. Highlight the All events option and press the OK button.

If you have connected the product directly to a computer, check the cable.

  • Verify that the cable is connected to the computer and to the product.
    Verify that the cable is not longer than 2m (6.5 ft). Try using a shorter cable.
  • Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.

Solve wired network problems

Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.

The product has a poor physical connection
The computer is using the incorrect IP address for the product
The computer is unable to communicate with the product
The product is using incorrect link and duplex settings for the network
New software programs might be causing compatibility problems
The computer or workstation might be set up incorrectly
The product is disabled, or other network settings are incorrect

The product has a poor physical connection

  1. Verify that the product is attached to the correct network port using a cable of the correct length.
  2. Verify that cable connections are secure.
  3. Look at the network port connection on the back of the product, and verify that the amber activity light and the green link-status light are lit.
  4. If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the product

  1. Open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page.
  2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.
  3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.
  4. If the IP address is correct, delete the product and then add it again.

The computer is unable to communicate with the product

  1. Test network communication by pinging the product.

a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd.
b. Type ping followed by a space and then the IP address for your product.
c. If the window displays round-trip times, the network is working.

  1. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you change these settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

  1. Check the network drivers, print drivers, and the network redirection.
  2. Verify that the operating system is configured correctly.

The product is disabled, or other network settings are incorrect.

  1. Review the configuration page to check the status of the network protocol. Enable it if necessary.
  2. Reconfigure the network settings if necessary.

Solve product software problems (Windows)

A print driver for the product is not visible in the Printer folder

  1. Reinstall the product software.

HP LASERJET ENTERPRISE 700 M712XH - A print driver for the product is not visible in the Printer folder - 1

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

  1. Try connecting the USB cable to a different USB port on the computer.

An error message was displayed during the software installation

  1. Reinstall the product software.

HP LASERJET ENTERPRISE 700 M712XH - An error message was displayed during the software installation - 1

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

  1. Check the amount of free space on the drive where you are installing the product software. If necessary, free up as much space as you can, and reinstall the product software.
  2. If necessary, run the Disk Defragmenter, and reinstall the product software.

The product is in Ready mode, but nothing prints

  1. Print a configuration page, and verify the product functionality.
  2. Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable.
  3. Verify that the product IP address listed on the configuration page matches the IP address for the software port. Use one of the following procedures:

Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista

a. Click Start, or for Windows Vista click the Windows icon in the lower-left corner of the screen.
b. Click Settings.
c. Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view).
d. Right-click the product driver icon, and then select Properties.
e. Click the Ports tab, and then click Configure Port.
f. Verify the IP address, and then click OK or Cancel.
g. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.

Windows 7

a. Click the Windows icon in the lower-left corner of the screen.
b. Click Devices and Printers.
c. Right-click the product driver icon, and then select Printer properties.
d. Click the Ports tab, and then click Configure Port.
e. Verify the IP address, and then click OK or Cancel.
f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.

Solve product software problems (Mac OS X)

The product name does not appear in the product list in the Print & Fax or the Print & Scan list
A print job was not sent to the product that you wanted
- When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list after the driver is selected

The product name does not appear in the product list in the Print & Fax or the Print & Scan list

  1. Make sure that the cables are connected correctly and the product is on.
  2. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax or the Print & Scan list.
  3. Replace the USB or network cable with a high-quality cable.
  4. If necessary, reinstall the software.

HP LASERJET ENTERPRISE 700 M712XH - The product name does not appear in the product list in the Print & Fax or the Print & Scan list - 1

NOTE: Connect the USB or network cable before attempting to reinstall the software.

A print job was not sent to the product that you wanted

  1. Open the print queue and restart the print job.
  2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax or the Print & Scan list.

When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list after the driver is selected

Software troubleshooting

Make sure that your Mac operating system is Mac OS X 10.5 or later.

Hardware troubleshooting

  1. Make sure that the product is turned on.
  2. Make sure that the USB cable is connected correctly.
  3. Make sure that you are using the appropriate high-speed USB cable.

  4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the computer

  5. Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer.

HP LASERJET ENTERPRISE 700 M712XH - Hardware troubleshooting - 1

NOTE: The iMac keyboard is a non-powered USB hub.

Remove software (Windows)

Windows XP

  1. Click Start, Control Panel, and then Add or Remove Programs.
  2. Find and select the product from the list.
  3. Click the Change/Remove button to remove the software.

Windows Vista

  1. Click the Windows icon in the lower-left corner of the screen. Click Control Panel, and then click Programs and Features.
  2. Find and select the product from the list.
  3. Select the Uninstall/Change option.

Windows 7

  1. Click the Windows icon in the lower-left corner of the screen. Click Control Panel, and then under the Programs heading, click Uninstall a program.
  2. Find and select the product from the list.
  3. Select the Uninstall option.

Remove the print driver (Mac OS X)

You must have administrator rights to remove the software.

  1. Open System Preferences.
  2. Select Print & Fax.
  3. Highlight the product.
  4. Click the minus (-) symbol.
  5. Delete the print queue, if necessary.

Index

Symbols/Numerics

3,500-sheet high-capacity orientation 39

3,500-sheet high-capacity input capacity 39 part number 52

3,500-sheet high-capacity tray clear jams 140 loading 39

500-sheet input tray part number 52

500-sheet tray capacity 36

clearing paper jams 139

loading 37

orientation 36

A

accessories

ordering 44

part number 52

administration menu map description 10

AirPrint

connecting to 102

product name 102

support 102

troubleshooting 103

alternative letterhead mode 29

anticounterfeit supplies 46

arrows

down, on control panel 8

up, on control panel 8

attention light

control panel 8

B

back button

control panel 9

bins, output

locating 4

blank pages

placing between print jobs 99

Bonjour

identifying 112

booklets

creating (Windows) 85

printing (Mac) 89

browser requirements

HP embedded Web Server 112

buttons, control panel 8

C

canceling a print request

Mac 92

Windows 90

cartridges

imagingdrum 53

jams,clearing 143

memory chip 53

non-HP 45, 54

order numbers 54

pull tab 53

recycling 54

replacing 55

sealing tape 53

status messages 8

storage 54

checklist

problems 128

cleaning

paper path 152

clear button

control panel 8

configuration p

description 10

configuring

IP address 14, 17

paper type or size in trays 27

connecting

to AirPrint 102

connection

USB with Mac 16

USB with Windows 12

control panel

buttons 8

display 8

help 9,132

lights 8

locating 4

copy settings

HP Embedded Web Server 114

counterfeit supplies 46

cover pages

printing on different paper

(Windows) 80

covers, locating 4

current settings page

description 10

D

default gateway, setting 110

deleting

stored jobs 97

double-sided printing

Mac 87

down arrow

control panel 8

drivers

changing paper sizes 90

changing settings (Mac) 63

changing settings (Windows) 62

paper types 26

presets (Mac) 87

settings (Mac) 87

universal 60

drum

imaging 53

duplex printing

Mac 87

duplex printing (double-sided)

settings (Windows) 69

duplexer

jams,clearing 148

part number 52

duplexing

manually (Mac) 87

manually (Windows) 71

E

Easy-access USB

control panel 9

easy-access USB printing 106

EconoMode setting 120, 153

Embedded Web Server (EWS)

assigning passwords 123

features 112

network connection 112

energy use, optimizing 120

envelope

Tray 1 capacity 30

envelopes

orientation 30

error messages

lights, control panel 8

errors

software 163

Explorer, versions supported

HP Embedded Web Server

112

F

file directory page

description 10

file upload, Mac 117

firmware

update, Mac 117

first page

printing on different paper

(Windows) 80

folder button

control panel 8

fonts

upload, Mac 117

formatter

security 124

fraud Web site 46

fuser

jams 146

G

gateway, setting default 110

general configuration

HP Embedded Web Server 113

H

hard disks

encrypted 124

Help button

control panel 8

help,control panel 9,132

high-capacity tray

clear jams 140

loading 39

home button

control panel 9

HP Embedded Web Server

AirPrint settings 103

copy settings 114

general configuration 113

HP Web Services 115

information pages 113

network settings 116

other links list 116

print settings 114

security settings 115

troubleshooting tools 115

HP Embedded Web Server (EWS)

features 112

network connection 112

HP ePrint Mobile Driver 101

HP ePrint, using 100

HP fraud Web site 46

HP Smart Print 105

HP Universal Print Driver 60

HP Utility 117

HP Utility, Mac 117

HP Web Jetadmin 119

HP Web Services

enabling 115

HP Web Services, enabling 100

1

imagingdrum 53

information pages

HP Embedded Web Server 113

printing or viewing 10

installing

product on wired networks, Mac 17

product on wired networks, Windows 14

software, wired networks (Mac) 18

software, wired networks (Windows) 15

interface ports

locating 5,6

Internet Explorer, versions

supported

HP Embedded Web Server 112

IP address

configuring 14, 17

IP Security 123

IPsec 123

IPv4 address 110

IPv6 address 111

J

jams

3,500-sheet high-capacity tray 140

500-sheet tray 139

auto-navigation 135

causes of 134

duplexer,clearing 148

fuser 146

locations 135

output bin 136

recovery 149

toner-cartridge area 143

Tray 1 136

Tray 2 or Tray 3 137

Jetadmin, HP Web 119

Jetdirect print server

part number 52

job storage

Mac settings 96

job-separator pages 99

jobs, stored

creating (Windows) 94

deleting 97

printing 97

K

keypad numeric on control panel 8

L

labels

printing (Windows) 77

Tray 1 capacity 30

landscape orientation changing (Mac) 88

selecting,Windows 75

last page

printing on different paper (Windows) 80

letterhead

configuring alternative mode 29

orientation 30

lights, control panel 8

loading

3,500-sheet high-capacity tray 39

500-sheet tray 37

toner cartridges 53

Tray 1 31

Trays 2 and 3 34

M

Mac

driver settings 63,87

problems, troubleshooting 165

removing software 168

Mac driver settings

Job Storage 96

Macintosh

HP Utility 117

managing network 110

manual duplex

Mac 87

Windows 71

manual duplexing

orientation 30

memory

included 2

memory chip

toner cartridge 53

memory DIMMs

security 124

menus, control panel

accessing 9

messages

lights, control panel 8

multiple pages per sheet

printing (Mac) 88

printing (Windows) 73

N

Netscape Navigator, versions supported

HP embedded Web Server 112

network

settings, changing 110

settings, viewing 110

network settings

HP Embedded Web Server 116

networks

default gateway 110

HP Web Jetadmin 119

IPv4 address 110

IPv6 address 111

subset mask 110

supported 2

networks, wired

installing product, Mac 17

installing product, Windows 14

non-HP supplies 45, 54

number keys

control panel 8

0

OK button 8

on/off button, locating 4

online help, control panel 9, 132

ordering

supplies and accessories 44

orientation

3,500-sheet high-capacity 39

500-sheet tray 36

changing (Mac) 88

selecting,Windows 75

Tray 1 30

Trays 2 and 3 33

other links list

HP Embedded Web Server 116

output bin

capacity 41

jams 136

locating 4

P

page orientation

changing (Mac) 88

page sizes

scaling documents to fit (Mac) 89

scaling documents to fit

(Windows) 83

pages per minute 2

pages per sheet

selecting (Mac) 88

selecting (Windows) 73

paper

3,500-sheet high-capacity input tray capacity 39

3,500-sheet high-capacity tray 39

500-sheet tray capacity 36

configure tray type or size 27

covers, using different paper 80

first and last pages, using different paper 80

jams 134

loading Tray 1 31

loadingTrays2and3 34

selecting 152

supported paper sizes 22

supported sizes 22

supported types 26

Tray 1 capacity 30

Trays 2 and 3 capacity 33

paper jams

3,500-sheet high-capacity

fray 140

paper pickup problems

solving 133

paper size

changing 90

configure 27

paper sizes

selecting (Mac) 92

selecting custom sizes (Mac) 92

selecting custom sizes

(Windows) 90

paper type

configure 27

selecting (Windows) 77

paper types

selecting (Mac) 88

paper, covers

printing (Mac) 89

paper,ordering 44

part numbers

accessories 52

part number 52

replacement parts 49

supplies 49

toner cartridges 49

trays 52

USB cable 52

wireless print server 52

PCL drivers

universal 60

PCL font list

description 10

performance factors

Tray 1 130

portrait orientation

changing (Mac) 88

selecting,Windows 75

ports

locating 6

power connection

locating 5,6

power switch, locating 4

presets (Mac) 87

print drivers

supported 60

print drivers (Mac)

changing settings 63

settings 87

print drivers (Windows)

changing settings 62

print on both sides

Mac 87

Windows 71

print server

part number 52

print settings

HP Embedded Web Server 114

printing

from USB storage accessories 106

settings (Mac) 87

stored jobs 97

printing on both sides

settings (Windows) 69

problem-solving

no response 156

slow response 157

PS font list

description 10

pull tab on toner cartridges 53

R

ready light

control panel 9

recycling supplies 54

removing Mac software 168

replacement parts

part numbers 49

replacing toner cartridges 55

resize documents

Mac 89

Windows 83

restore factory settings 131

S

scale documents

Mac 89

Windows 83

sealing tape on toner cartridges

53

security

encrypted hard disk 124

security settings

HP Embedded Web Server 115

setting

sleep mode 120

settings

driver presets (Mac) 87

drivers 62

drivers (Mac) 63

restore factory 131

shortcuts (Windows)

creating 66

using 64

sign in

control panel 123

sleep mode

disabling 120

enabling 120

sleep schedule

setting 121

software

HP Utility 117

installing, wired networks

(Mac) 18

installing, wired networks

(Windows) 15

problems 163

uninstalling for Windows 167

uninstalling Mac 168

solving

direct-connect problems 160

easy-access USB printing

problems 158

network problems 161

solving problems

AirPrint 103

special paper

printing (Windows) 77

special paper for covers

printing (Mac) 89

speed, optimizing 120

status

HP Utility, Mac 117

Stop button

control panel 8

stopping a print request

Mac 92

Windows 90

storage, job

Mac settings 96

stored jobs

creating (Mac) 96

creating (Windows) 94

deleting 97

printing 97

storing

tonercartridges 54

storing jobs

with Windows 94

subset mask 110

supplies

counterfeit 46

non-HP 45, 54

ordering 44

part numbers 49

recycling 54

replacing toner cartridges 55

status, viewing with HP Utility 117

supplies status 151

supplies status page

description 10

supplies, status

control panel messages 8

supported paper 22

system requirements

HP Embedded Web Server 112

T

TCP/IP

manually configuring IPv4

parameters 110

manually configuring IPv6

parameters 111

toner cartridges

imagingdrum 53

jams,clearing 143

loading 53

memory chip 53

non-HP 45, 54

order numbers 54

part numbers 49

pull tab 53

recycling 54

replacing 55

sealing tape 53

status messages 8

storage 54

toner-cartridge status 151

transparencies

printing (Windows) 77

Tray 1 capacity 30

Tray 1

capacity 30

jams 136

loading paper 31

orientation 30

Tray 2

clearing jams 137

loading paper 34

Tray 3

clearing jams 137

loading paper 34

trays

configure 27

included 2

loading paper 31

locating 4

part numbers 52

Trays 2 and 3

capacity 33

orientation 33

troubleshooting

AirPrint 103

checklist 128

direct-connect problems 160

easy-access USB printing

problems 158

jams 134, 135

Mac problems 165

network problems 161

paper feed problems 133

USB connect problems 160

troubleshooting tools

HP Embedded Web Server

115

two-sided printing

settings (Windows) 69

U

uninstalling Mac software 168

uninstalling Windows software

167

universal print driver 60

up arrow

control panel 8

usage page

description 10

USB

Easy-access on control panel 9

USB cable

part number 52

USB configuration, Mac 16

USB configuration, Windows 12

USB storage accessories

printing from 106

USB-connection

troubleshooting 160

W

watermarks

printing (Mac) 93

printing (Windows) 91

Web browser requirements

HP Embedded Web Server 112

Web services status page

description 10

Web sites

fraud reports 46

HP Web Jetadmin, downloading 119

universal print driver 60

Windows

driver settings 62

universal print driver 60

Windows print drivers

supported 60

wireless print server

part number 52

wireless printing

AirPrint 102

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Informations produit

Marque : HP

Modèle : LASERJET ENTERPRISE 700 M712XH

Catégorie : Imprimante laser