RESCUEAGENT MULTIMEDIA SUITE 10 - Logiciel de sauvegarde et de restauration NERO - Notice d'utilisation et mode d'emploi gratuit

Intitulé	Description
Type de produit	Logiciel de récupération de données et suite multimédia
Caractéristiques techniques principales	Récupération de fichiers perdus, restauration de partitions, création d'images disque
Compatibilités	Windows 10, 8, 7, Vista, XP
Fonctions principales	Récupération de données, gravure de CD/DVD, conversion de fichiers multimédias
Utilisation	Interface utilisateur intuitive, guide d'utilisation inclus
Entretien et nettoyage	Pas d'entretien physique requis, mise à jour régulière recommandée
Pièces détachées et réparabilité	Produit numérique, pas de pièces détachées
Sécurité	Protection des données, cryptage des fichiers récupérés
Informations générales	Licence à usage unique, support technique disponible

FOIRE AUX QUESTIONS - RESCUEAGENT MULTIMEDIA SUITE 10 NERO

Comment installer NERO RESCUEAGENT MULTIMEDIA SUITE 10 ?

Pour installer NERO RESCUEAGENT MULTIMEDIA SUITE 10, téléchargez le fichier d'installation depuis le site officiel, double-cliquez dessus et suivez les instructions à l'écran.

NERO RESCUEAGENT ne démarre pas, que faire ?

Vérifiez que votre système d'exploitation est à jour et que votre ordinateur répond aux exigences minimales. Essayez de réinstaller le logiciel si le problème persiste.

Comment récupérer des fichiers supprimés avec NERO RESCUEAGENT ?

Ouvrez NERO RESCUEAGENT, sélectionnez 'Récupération de fichiers', choisissez le disque à analyser, puis suivez les instructions pour récupérer vos fichiers.

Pourquoi mes fichiers récupérés sont-ils corrompus ?

Les fichiers peuvent être corrompus si la zone de stockage a été écrite après la suppression. Essayez de récupérer les fichiers dès que possible après leur suppression.

NERO RESCUEAGENT ne trouve pas mes fichiers perdus, que faire ?

Assurez-vous que vous analysez le bon disque et sélectionnez l'option d'analyse approfondie si disponible. Si cela ne fonctionne pas, il se peut que les fichiers soient irrécupérables.

Comment mettre à jour NERO RESCUEAGENT ?

Pour mettre à jour NERO RESCUEAGENT, ouvrez le logiciel, allez dans le menu 'Aide' et sélectionnez 'Vérifier les mises à jour'. Suivez les instructions pour installer la dernière version.

Puis-je utiliser NERO RESCUEAGENT sur un disque externe ?

Oui, NERO RESCUEAGENT peut analyser et récupérer des fichiers à partir de disques externes. Assurez-vous que le disque est correctement connecté à votre ordinateur.

Comment désinstaller NERO RESCUEAGENT ?

Pour désinstaller NERO RESCUEAGENT, accédez au Panneau de configuration, sélectionnez 'Programmes', trouvez NERO RESCUEAGENT dans la liste, puis cliquez sur 'Désinstaller'.

Y a-t-il un support technique disponible pour NERO RESCUEAGENT ?

Oui, vous pouvez contacter le support technique de NERO via leur site officiel pour obtenir de l'aide sur NERO RESCUEAGENT.

MODE D'EMPLOI RESCUEAGENT MULTIMEDIA SUITE 10 NERO

nero

Multimedia Suite 10

Manual

Nero RescueAgent

Copyright and Trademark Information

This document, like the software described therein, is provided as a license and may only be used or reproduced in accordance with the licensing agreement. The contents of this document, as well as the associated software, is subject to change without prior notice. Nero AG rejects any responsibility for the correctness of the contents of this document and rejects any claims that transcend the clauses of the guarantee agreement.

This document and all of its contents are protected by copyright and are the property of Nero AG. All rights reserved. In addition, this document contains material that is protected by internationally valid copyright. This document may not be reproduced, transmitted, or transcribed in whole or in part without the express written permission of Nero AG.

Please keep in mind that existing graphics, pictures, videos, music titles or other materials that you may wish to insert or transcribe into projects may be protected by copyright. The unauthorized use of this type of material in your projects may violate the rights of the owner of the copyright. Make sure that you obtain all necessary authorizations from the owner of the copyright.

Unless you own the copyright, have permission from the copyright owner or your actions fall under the "fair use" provisions of copyright law, you may be violating national or international copyright laws. The transcribing, duplication, modification or publication of copyright-protected material may lead to claims for damages and the enforcement of other legal measures against you. If you are unsure of your rights, you should contact your legal advisor.

Some Nero Multimedia Suite applications require technologies developed by third-party manufacturers and may be included in Nero Multimedia Suite as demo versions. These applications can be activated online free of charge or by sending an activation fax to have unlimited use of the version. Nero will only transmit the data necessary for activation of the technology licensed from third parties. For unlimited use of Nero Multimedia Suite, it is therefore necessary to have an Internet connection or a fax machine.

Copyright © 2006 - 2010 Nero AG and its licensors. All rights reserved.

Nero, Nero BackItUp, Nero BackItUp & Burn, Nero Burning ROM, Nero Digital, Nero DMA Manager, Nero Essentials, Nero Express, Nero ImageDrive, Nero LiquidTV, Nero MediaHome, Nero MediaHub, Nero MediaStreaming, Nero Move it, Nero Music2Go, Nero PhotoDesigner, Nero PhotoSnap, Nero Recode, Nero RescueAgent, Nero Simply Enjoy, Nero SmartDetect, Nero SmoothPlay, Nero StartSmart, Nero Surround, Nero Vision, Nero Vision Xtra, Burn-At-One, InCD, LayerMagic, Liquid Media, the SecurDisc logo, and UltraBuffer are common law trademarks or registered trademarks of Nero AG.

Adobe, Acrobat, Acrobat Reader and Premiere are trademarks or registered trademarks of Adobe Systems, Incorporated. AMD Athlon, AMD Opteron, AMD Sempron, AMD Turion, ATI Catalyst and ATI Radeon are trademarks or registered trademarks of Advanced Micro Devices, Inc. ATSC is a trademark of the Advanced Television Committee. ICQ is a registered trademark of AOL, LLC. Apple, iPhoto, iPod, iTunes, iPhone, FireWire, and Mac are trademarks or registered trademarks of Apple, Inc. ARM is a registered trademark of ARM, Ltd. AudibleReady is a registered trademark of Audible, Inc. BenQ is a trademark of the BenQ Corporation. Blu-ray Disc is a trademark of Blu-ray Disc Association. CyberLink is a registered trademark of CyberLink Corp. DLNA is a registered trademark of Digital Living Network Alliance. DivX and DivX Certified are registered trademarks of DivX, Inc. Dolby, Pro Logic and the double-D symbol are trademarks or registered trademarks of Dolby Laboratories, Inc. DTS and DTS Digital Surround are registered trademarks of DTS, Inc. DVB is a registered trademark of the DVB Project. Freescale Semiconductor, Inc. Google and YouTube are trademarks of Google, Inc. WinTV is a registered trademark of Hauppauge Computer Works, Inc. Intel, Intel XScale, Pentium and Core are trademarks or registered trademarks of Intel Corporation. Linux is a registered trademark of Linus Torvalds. Memorex is a registered trademark of Memorex Products, Inc. ActiveX, ActiveSync, DirectX, DirectShow, Internet Explorer, Microsoft, HDI, MSN, Outlook, Windows, Windows Mobile, Windows NT, Windows Server, Windows Vista, Windows Media, Xbox, Xbox 360, the Windows Vista start button and the Windows logo are trademarks or registered trademarks of Microsoft Corporation. My Space is a trademark of MySpace, Inc. NVIDIA, GeForce and ForceWare are trademarks or registered trademarks of NVIDIA Corporation. Nokia is a registered trademark of Nokia Corporation. CompactFlash is a registered trademark of SanDisk Corporation. Sony, Memory Stick, PlayStation, PLAYSTATION and PSP are trademarks or registered trademarks of Sony Corporation. HDV is a trademark of Sony Corporation and Victor Company of Japan, Limited (JVC). UPnP is a registered trademark of the UPnP Implementers Corporation. Labelflash is a registered trademark of Yamaha Corporation.

The trademarks mentioned here are named for information purposes only. All trade names and trademarks are the property of their respective owners.

Nero AG, Im Stoeckmaedle 13, D-76307 Karlsbad, Germany

Table of contents

1 Start Successfully 4
1.1 About the Manual 4
1.2 About Nero RescueAgent 4
1.3 Working with Nero RescueAgent 4
2 Starting The Program 6
3 Start Screen 7
3.1 Select Storage Media And Scan Level 8
4 Files Found Screen 9
4.1 Select Specific Files / Show Only Specific Files Window 10
4.2 Select Files to Recover 11
5 Process Completed Screen 14
5.1 Save Log File 14
6 End Screen 16
7 Technical Information 17
7.1 System Requirements 17
7.2 Supported File Systems 17
7.3 Key Combinations 17
7.4 Versions of Nero RescueAgent 18
8 Glossary 19
9 Index 20
10 Contact 21

1 Start Successfully

1.1 About the Manual

This manual is intended for all users who want to learn how to use Nero RescueAgent. It is process-based and explains how to achieve a specific objective on a step-by-step basis.

To make best use of this documentation, please note the following conventions:

○	Indicates warnings, preconditions or instructions that have to be precisely followed.
○	Indicates additional information or advice.
1. Start ...	The number at the beginning of a line indicates a prompt for action. Carry out these actions in the order specified.
→	Indicates an intermediate result.
→	Indicates a result.
OK	Indicates text passages or buttons that appear in the program interface. They are shown in boldface.
(see...)	Indicates references to other chapters. They are executed as links and are shown in red and underlined.
[...]	Indicates keyboard shortcuts for entering commands.

1.2 About Nero RescueAgent

With Nero RescueAgent you can quickly and easily recover files from storage media which, for instance, have been corrupted by scratches or cannot be read correctly due to ageing.

The following storage media are supported by Nero RescueAgent.

CD
DVD
Hard drive
USB stick
Memory card
Floppy

For multisession disks and disks formatted for the UDF file system capable of packet writing, Nero RescueAgent also provides the option of recovering deleted files and older file versions.

1.3 Working With Nero RescueAgent

The Nero RescueAgent Assistant helps you to restore files in just a few steps.

The following individual steps are necessary.

• Select storage medium and scan level.
  Search storage medium for files that can be restored.
• Select files to be restored and define storage location for files.
  Start Restore.
  Save log file. (optional)

Then you can either start a new scan, scan the storage medium again, restore files or end Nero RescueAgent.

See also

Select Storage Media And Scan Level 8
Select Files to Recover 11
Save Log File 14

2 Starting The Program

To start Nero RescueAgent, proceed as follows:

1. If you use the Nero Multimedia Suite and have Nero StartSmart available:

2. Click the Nero StartSmart icon.
   → The Nero StartSmart window is opened.

3. Click the button.
   The list of Nero applications is displayed.

4. Select the Toolbox > Nero RescueAgent entry in this selection list.
   The Nero RescueAgent window is opened.

5. If you use Nero BackItUp & Burn:

6. Click the Nero BackItUp icon.
   The Nero BackItUp window is opened.

7. Click the Nero RescueAgent button.
   The Nero RescueAgent window is opened.
   →You have started Nero RescueAgent.

3 Start Screen

In the start screen of Nero RescueAgent, you can select the storage medium from which to restore data. In addition you can choose between a fast and a deep scan.

续表

Start screen

The following setting options are available:

Drop-down menu Drive/media from which to recover data:	Selects the storage medium from which data is to be restored.
Option button Fast scan	Selects the faster scan. The fast scan searches only the FAT file system of the storage medium. With the aid of the fast scans, deleted files and older file versions are found.
Option button Deep scan	Selects the deep scan. The deep scan searches the whole storage medium. With the deep scan you will find individual faulty meta-file entries, corrupted files, unreadable sectors as well as files that have been deleted and that are no longer visible in the FAT file system. The deep scan takes much longer than the fast scan.
Button Help	Opens the Help window and displays information on program and version number.
Button Next	Starts the search for files that can be recovered.

3.1 Select Storage Media And Scan Level

To select the storage medium and the scan level, proceed as follows:

1. Insert the desired disc into the drive or connect the desired storage medium to your computer.
2. Select the storage media from the Drive / media to recover data from drop-down menu.
3. Select the desired scan level.

The fast scan only searches the FAT file system of the storage medium. The fast scan finds deleted files and older file versions.

The deep scan searches the whole storage medium. With the deep scan you can find individual faulty meta-file entries, corrupted files, unreadable sectors as well as files that have been deleted and which are not visible in the FAT file system.

The deep scan takes much longer than the fast scan.

1. Click the Next button.

The Fast Scanning or Deep Scanning screen is displayed. Progress can be followed here. After completion of the search, the Files Found screen is displayed.

See also

Select Files to Recover 11
Start Screen 7

4 Files Found Screen

The Files Found screen lists all files that can be restored. If files can only to be partly restored, they are marked in yellow. If there is only a small probability that files can be restored, they are marked in red.

Files Found screen

The following setting options are available:

Button Find	Opens the Find file window which allows you to search for a specific file via its file name.
Button Select	Opens the Select specific files window. Here files can be selected according to particular criteria and problem categories can be chosen for restoring.
Button Show	Opens the Show only specific files window. Here files can be selected according to particular criteria and problem categories can be chosen for restoring.
Button	Opens the Browse For Folder window. Here you can define the folder in which the restored files are to be saved.
Check box Recover all files into single directory	Recovers all files into the directory you have defined in the Browse For Folder window.
Button Back	Returns to the start screen.
Button Next	Starts the recovery of the selected files. Only available when a storage locality for the files to be restored has already been defined.

See also

Select Files to Recover 11

4.1 Select Specific Files / Show Only Specific Files Window

In the Select specific files and Show only specific files windows, files can be selected and displayed in the Files Found screen. The files can be selected according to particular criteria and also problem categories whereby an easy overview is obtained even for long lists.

Select specific files and Show only specific files window

The following setting options are available:

Check Box All files	Selects all files or shows them
Check Box All problems	Selects all files from all problem categories or shows them.
Check Box All normal files	Selects all files or shows files in which no faults have been found.
Check Box All deleted files	Selects all deleted files or shows them.
Check Box All corrupted files	Selects all corrupted files or shows them. Nero RescueAgent finds corrupted files only only when the Deep Scan option has been selected in the start screen.
Check Box All files with incorrect file names	Selects all files with incorrect file names or shows them. Nero RescueAgent finds files with incorrect names only if the Deep Scan option has been selected in the starting screen.
Check Box All previous versions	Selects all older file versions or shows them.
Check Box All recoverable files	Selects all files that can be restored or shows them.
Check Box All unrecoverable files	Selects all files that cannot be restored or shows them.
Check Box All selected files	Shows all selected files Only available in Show only specific files window.
Check Box All files not selected	Shows all files that have not been selected. Only available in Show only specific files window.
Input field All or part of the file name:	Enter a search term here which is to be searched for in the listed files in the Files Found screen. All files that contain the search term are listed or shown.
Button Select	Closes the Select specific files window and marks all the selected criteria and problem categories in the Files Found screen.
Button Show	Closes the Show only specific files window and shows all the selected criteria and problem categories in the Files Found screen.
Button Cancel	Closes the Select specific files or the Show only specific files window.

4.2 Select Files to Recover

The Files Found screen lists all files and folders that can be restored. As the list can be very long, it is possible to show files according to certain criteria and problem categories. The files can also be selected from the folder tree.

The following requirements must be fulfilled:

You have searched the desired storage medium for files to be restored.
The Files Found screen is displayed.

To find and select files according to specific criteria and problem categories, proceed as follows:

1. If you want to find a certain file via its file name:

2. Click the Find button.
   The Find file window is opened.

3. Enter the full file name or a part of it in the File name input field.
4. If you want Nero RescueAgent to search for the file name as a separate word, select the Match whole word check box.
5. If you want Nero RescueAgent to respect the spelling (upper case or lower case) of the file name, select the Match case check box.
6. If you want Nero RescueAgent to select the found file, select the Select found file check box.
7. Click the Find button.

If a file matching your search criteria is found, it is highlighted in the list of files of the Files Found screen.

1. Click the Close button.
   → The window is closed.

2. If you want to select specific files:

3. Click the Select button.
   The Select specific files window is opened.

4. Select the check box of the desired criteria or enter a search term in the All or part of the file name input field and click the Select button.
   → The Select specific files window is closed. The Select button is now highlighted.

5. If you want only specific files to be shown:

6. Click the Show button.
   → The Show only specific files window is opened.

7. Select the check boxes of the criteria and problem categories or enter a search term in the All or part of a file name input field and click the Show button.
   → The Show only specific files window is closed. The Show button is now highlighted.

8. Click the button in order to define the target folder of the files to be restored.

The Browse For Folder window is opened.

The folder in which the files are to be stored must not be situated on the same storage medium from which the files are to be restored.

1. Select the folder in which the files are to be stored and click the OK button.

The Browse For Folder window is closed.

1. Click the Next button.

Nero RescueAgent begins restoring the selected files. This can take some time depending on how severely the storage medium is damaged. After recovery is complete, the Process Completed screen appears.

See also

Save Log File 14
Files Found Screen 9
Select Specific Files / Show Only Specific Files Window 10

5 Process Completed Screen

All recovered files are displayed in the Process Completed screen. The screen also indicates how many files could not be recovered. You can save a log file as a summary of the recovery performed.

Process Completed Screen

The following setting options are available:

Button Save log file	The Save as dialog appears. You can specify the storage location for the log file here. The log file is saved in TXT format.
Link Recovery destination	Opens the folder in which the restored files were saved.
Context Menu Explore this folder	Opens the folder in which the marked file was saved in Windows® Explorer.
Button Back	Returns to the Recovering screen.
Button Next	Changes to the end screen of Nero RescueAgent.

5.1 Save Log File

The following requirements must be fulfilled:

You have restored files with Nero RescueAgent.
The Process Completed screen is displayed.

To save a log file, proceed as follows:

1. Click the Save log file button.
   The Save As window is opened.
2. Select the folder to which the log file is to be saved and click the OK button.
   The Save As dialog is closed.
3. Click the Next button.
   The end screen of Nero RescueAgent is displayed. You can now either start a new scan, scan the same storage medium again, restore further files, or close Nero RescueAgent.

See also

Process Completed Screen 14

6 End Screen

In the end screen you can either start a new scan, scan the same storage medium again, or restore further files.

End screen

The following menu icons are available:

New scan	Returns to the start screen.
Scan the same drive	Restarts a scan on the same drive with the same scan options.
Recover more files	Changes to the Files Found screen. Here you can select further files to restore, or simply restart restoring with the files that are already selected.

7 Technical Information

7.1 System Requirements

Nero RescueAgent is installed along with the Nero products. The same system requirements as for the installed products apply. You can find detailed information on the system requirements at www.nero.com.

7.2 Supported File Systems

UFD (Version 1.0 to 2.6)
CDFS (ISO 9660, including Joliet).
Multisession Disc
UDF/ISO Bridge Disc
NTFS
FAT 16, FAT 32, ExtFAT

7.3 Key Combinations

In Nero RescueAgent menu commands can be carried out on-the-fly via predefined key combinations.

The following key combinations are available:

[Ctrl+B]	Returns to the previous screen.
[Ctrl+R]	Starts recovery. Only available in the Files to Recover screen.
[Ctrl+S]	Starts the search for files on the selected storage medium. Only available on the starting screen.
[Ctrl+C]	Aborts restoring of the files. Only available in the Files Are Being Recovered screen.
[Ctrl+A]	Selects all files from the disk. Only available in the Files to Recover screen.
[Ctrl+P]	Selects all files for which problems have been determined and restoring is required. Only available in the Files to Recover screen.

Technical Information

[Ctrl+D]	Opens the Find Folder window. Only available in the Files to Recover screen.
[Ctrl+L]	The Save as window appears. Here you can store a log file and specify the storage location. Only available in the Recovery completed screen.
Ctrl+Pos 1	Returns to the start screen. Only available in the Recovery completed screen.
Alt+Plus button	Expands all entries in the folder tree starting from the selected entry or from the root if no entry is selected. Only available in the Files to Recover screen.
Alt+Minus button	Hides all entries in the folder tree starting from the selected entry or from the root if no entry is selected. Only available in the Files to Recover screen.
Esc	Closes Nero RescueAgent.

7.4 Versions of Nero RescueAgent

Nero RescueAgent is available in two different versions: Nero RescueAgent in the Nero Multimedia Suite and Nero RescueAgent in Nero BackItUp & Burn.

Nero RescueAgent in the Nero Multimedia Suite offers the full range of features. Nero RescueAgent in Nero BackItUp & Burn has the following restriction:

• Files to be recovered are limited to five per session

8 Glossary

Bridge Disc

A Bridge Disc is a variant of a CD-ROM that can be read from CD drives but also from CD-I devices such as a Photo CD for example. It is defined in the White Book Standard and contains extra information in an XA (Standard Architecture) track on the CD-ROM.

FAT

FAT (File Allocation Table) is a file system developed by Microsoft. The FAT 12, FAT 16 and FAT 32 file systems are used on all types of mobile storage media (e.g. USB sticks, memory cards).

ISO 9660

The International Organization for Standardization defined the Universal Standard 9660 which determines the features of the CD. This format is platform-independent and can thus be read by computers with different operating systems. In order to ensure universal readability, the file names used should be as short as possible. (In a DOS environment no more than eight characters may be used).

Joliet

Joliet refers to an extension of the ISO-9660 standard for file names. Joliet was designed by Microsoft in order to represent more characters. The file name can be up to 64 characters long and contain the letters A-Z, a-z, umlauts, as well as characters from Chinese, Japanese, and Korean.

Multisession Disc

A multisession disc can contain several sessions that are not fixed. This way, more data can be added in new sessions at a later point in time, and the disc is not closed until it is full.

NTFS

New Technology File System is a Windows® file system. Its advantages include differentiated access and rights management, as well as defragmentated data storage, which allows the processing speed to remain high.

Packet-writing

Packet-writing refers to a procedure for writing to optical media incrementally. An optical medium, e.g. a DVD, can be used as a hard drive as a result. This way, files can be copied, moved, changed, or erased on the respective optical medium.

UDF

The Universal Disc Format is a platform-independent file system. File names can be up to 255 characters long; 8 and 16 bit character sets are supported.

9 Index

Conventions, manual 4

Find file. 12

Key Combinations

[Ctrl+A]. 17
[Ctrl+B] 17
[Ctrl+C] 17
[Ctrl+D] 18
[Ctrl+L] 18
[Ctrl+P] 17
[Ctrl+R] 17
[Ctrl+S] 17
Alt+Minus button 18
Alt+Plus button. 18
Ctrl+Pos 1. 18
Esc. 18

Launching the Program 6

Log File

Location 14
Save 15

Manual, conventions 4

Overview

Method of working. 5
Method of working - overview. 5
Restored files. 14
Storage location of log file 14

Restore

Overview 14
Save log file 15
Select files 12
Start over 15

Scan

Deep scan. 7
Deeper 7
Fast scan 7
Faster 7
Start screen 7

Screen

Files Found. 9

Guide 7
Help 7
Process completed. 14
Start screen. 7

Select

Criteria 12
Deep scan. 8
Fast scan 8
Problem categories 12
Scan level: 8
Select criteria 12
Select fast scan. 8
Select problem categories 12
Select restore files. 12
Select scan level: 8
Select storage medium. 8
Specific files 12
Storage medium. 8

Select specific files. 12

Show specific files 12

System requirement 17

Window

Select specific files. 10
Show only specific files. 10

10 Contact

Nero RescueAgent is a Nero AG product.

Nero AG

Im Stoeckmaedle 13

76307 Karlsbad

Germany

Internet: www.nero.com

Help: http://support.nero.com

Fax: [phone]

Nero Inc.

330 N Brand Blvd Suite 800

Glendale, CA 91203-2335

USA

Internet: www.nero.com

Help: http://support.nero.com

Fax: [phone]

E-mail: [e-mail]

Nero KK

Rover Center-kita 8F-B, 1-2-2

Nakagawa-chouu Tsuzuki-ku

Yokohama, Kanagawa

Internet: www.nero.com

Help: http://support.nero.com

Japan 224-0003

Copyright © 2010 Nero AG and its licensors. All rights reserved.