Q: How to empty the water from the ROWENTA Turbo Cool+ AU5020 air conditioner?

When to empty the water: The "FULL" indicator light (b) lights up when the internal condensation tank is full. The device automatically stops at that moment. This is the signal to proceed with the drainage. Drainage procedure: Unplug the device from the electrical outlet Position a container or tray under the drainage opening (element n°9) Remove the rubber plug from the opening Let the water completely flow into the container Replace the plug before restarting the device Frequency according to the mode: In dehumidification mode, the device produces more water and requires more frequent drainings. In ventilation mode, little or no water accumulates.

Q: Where is the drainage hose of the ROWENTA Turbo Cool+ AU5020 air conditioner located?

The drainage hose (part no. 11) is included in the box with your ROWENTA Turbo Cool+ AU5020 air conditioner. It is a flexible duct that you need to unroll to the desired length. Contents of the drainage kit: Drainage hose (no. 11) - the main flexible duct Drain connector (no. 12) - fits into the rear air outlet (no. 7) Drain nozzle (no. 14) - is placed at the external end of the hose Wall bracket (no. 15) - for semi-permanent installation How to install it: Slide connector no. 12 into the air outlet at the back of the unit, unroll hose no. 11 to the desired length, and then place drain nozzle no. 14 in an open window. Important: The drainage hose is mandatory only in cooling mode and eco mode. In dehumidification or ventilation modes, it remains optional.

Q: How to set the temperature on the Turbo Eco Sense AU5610 air conditioner?

Use the (+) and (-) buttons on the control panel to adjust the temperature of your ROWENTA Turbo Eco Sense AU5610 air conditioner. The temperature can be set between 16 and 32 °C according to your comfort needs. After changing the setting, the display will show the ambient temperature again after about 10 seconds. Operating Mode The temperature setting applies in cooling mode You can also adjust the fan speed according to the desired comfort level ECO Mode If you activate the ECO cooling mode, the target temperature automatically lowers by 3°C compared to the ambient temperature to save energy.

Q: The air conditioner is no longer producing cold air while the compressor is running - what should I do?

If your Rowenta AU5620 air conditioner starts well but no longer produces cold air , here are the priority checks to perform before contacting customer service: Essential Checks Correct Mode: Ensure you are in Cooling mode (mode selector D). Do not confuse it with Dehumidification or Fan only mode, which do not produce cold air. Target Temperature: The set temperature must be lower than the ambient temperature . Set it to the minimum (16°C) for testing. Drain Hose: The cooling mode requires the drain hose to be connected to the outside . Check that it is not bent, blocked, or disconnected. This is the most common cause. Air Filter: Clean the filter (to be done every 100 hours of operation). A dirty filter drastically reduces cooling efficiency. Intake and Exhaust Grills: Clear all air openings. No obstacles should block the airflow. Wait After Turning Off: If you have turned off the unit, wait at least 3 minutes before restarting it (compressor protection). Full Tank Indicator: Check that the indicator B (Full) is not lit. If the condensation tank is full, cooling will automatically stop. If the problem persists If after these checks the compressor still runs without producing cold air, you may see error codes E1 or E2 displayed on the screen. These codes indicate an internal compressor failure or a refrigerant circuit problem. The unit contains flammable R290 (propane) gas - any repairs must be carried out by an authorized Rowenta service center. Do not attempt to repair it yourself.

Q: Water is leaking from the fan of the AU5010 air conditioner - is this normal?

No, this is not normal. Water should only drain through the lower drain outlet (position no. 9), located at the base of the air conditioner. If water is coming out from the fan at the top, it indicates a problem. Possible causes The drain hose (no. 11) is blocked or bent - Water cannot drain normally and backs up inside the air conditioner, forcing it to find an exit from the top. The water tank is full - The manual mentions a “FULL” indicator (position B) that lights up when the condenser reaches its capacity. If you do not empty the water in time, it may overflow inside. A seal or internal pipe is damaged - This may allow water to escape outside the intended drainage circuit. What to do Turn off and unplug the device immediately. Inspect the drain hose (no. 11) - ensure it is not bent, crushed, or blocked. Completely empty the tank by removing the rubber plug (position no. 9) at the base. Allow the device to dry completely before restarting it. If water continues to leak from the fan after these checks, the air conditioner has an internal defect that requires technical intervention. Important: Do not attempt to repair the internal circuits yourself - contact Rowenta customer service. Continuing to use the device in this state may damage the motor or electronics.

Question 1

How to clean and maintain the ROWENTA Turbo Cool AU5010 air conditioner?

Accepted Answer

Before any intervention, always turn off and unplug the device.

Cleaning the air filter (part no. 5)

Frequency: approximately every 100 hours of use
Procedure: Remove the air filter (see diagram 2)
Clean it with a vacuum cleaner or with lukewarm water and a soft cloth
Completely dry it before putting it back in place
Important: never operate the device without the filter

Draining condensed water

When the FULL indicator (part no. B) lights up, the device stops automatically.

Remove the rubber plug from the lower drain hole (mark no. 9)
Pour the condensed water into a container

Exterior cleaning

Wipe the exterior with a soft, dry cloth. Never immerse the unit in water and avoid solvents (gasoline, polishing powders).

Before prolonged storage

Drain the condensed water, then run the fan mode for a few hours to dry the internal exchangers and prevent mold.

Question 2

How to empty the water from the ROWENTA Turbo Cool+ AU5020 air conditioner?

Accepted Answer

When to empty the water:

The "FULL" indicator light (b) lights up when the internal condensation tank is full. The device automatically stops at that moment. This is the signal to proceed with the drainage.

Drainage procedure:

Unplug the device from the electrical outlet
Position a container or tray under the drainage opening (element n°9)
Remove the rubber plug from the opening
Let the water completely flow into the container
Replace the plug before restarting the device

Frequency according to the mode:

In dehumidification mode, the device produces more water and requires more frequent drainings. In ventilation mode, little or no water accumulates.

Question 3

How to empty the water from the reservoir of the ROWENTA Turbo Cool AU5010 air conditioner?

Accepted Answer

To empty the condensed water accumulated in your ROWENTA Turbo Cool AU5010 air conditioner, follow these steps:

Draining Procedure

Turn off and unplug the device before any intervention
Locate the drainage outlet located at the bottom of the unit (mark n°9 according to the documentation)
Remove the rubber plug by gently unscrewing it
Pour the water into a suitable container

When to Empty the Water

The FULL indicator (part B on your device) lights up when the condensed water reservoir is full. The device will automatically stop until you empty it.

Tip for Long-Term Storage

Before storing the device for a long period, completely drain the water, then run the fan mode for a few hours to dry the internal exchangers and prevent mold formation.

Question 4

Why does my Intense Cool AU4010F0 air conditioner produce a high-pitched noise with rapid vibrations?

Accepted Answer

The high-pitched noise with rapid vibrations you describe is not normal. The Intense Cool AU4010F0 air conditioner typically operates at 65 dB(A), which is a level comparable to normal conversation - not a high-pitched whistle.

This type of noise suggests an internal malfunction:

Damaged fan - The three fan speeds (low, medium, high) produce a regular humming in normal operation. A high-pitched whistle indicates that the blades are vibrating abnormally.
Faulty compressor - This unit uses a compressor for the refrigeration circuit (R290). A compressor failure generates exactly this type of high-frequency vibration.
Loose internal part - A component may have come loose and is hitting against the chassis during operation.

Recommendation: Do not use the unit continuously with this noise - it may worsen the problem. Contact an authorized ROWENTA service center promptly for an inspection. This type of symptom requires professional intervention, as the R290 circuit (the flammable refrigerant) must be handled safely.

Question 5

Where is the drainage hose of the ROWENTA Turbo Cool+ AU5020 air conditioner located?

Accepted Answer

The drainage hose (part no. 11) is included in the box with your ROWENTA Turbo Cool+ AU5020 air conditioner. It is a flexible duct that you need to unroll to the desired length.

Contents of the drainage kit:

Drainage hose (no. 11) - the main flexible duct
Drain connector (no. 12) - fits into the rear air outlet (no. 7)
Drain nozzle (no. 14) - is placed at the external end of the hose
Wall bracket (no. 15) - for semi-permanent installation

How to install it:

Slide connector no. 12 into the air outlet at the back of the unit, unroll hose no. 11 to the desired length, and then place drain nozzle no. 14 in an open window.

Important: The drainage hose is mandatory only in cooling mode and eco mode. In dehumidification or ventilation modes, it remains optional.

Question 6

How to connect and install the drainage hose on the Turbo Eco Sense AU5610 air conditioner?

Accepted Answer

Here’s how to correctly connect the accessories to the drainage hose:

Connection steps:

First, attach the drain nozzle (no. 14) to the drain connector (no. 12)
Slide the other drain connector (no. 13) into the air outlet at the back of the unit (no. 6)
Unroll the drain hose (no. 11) to the desired length
Position the drain nozzle outside (open window)

For a semi-permanent installation:

Use the wall bracket (no. 15) provided: drill a hole and install the bracket, then pass the hose through. Remember to leave an interior door slightly open to balance the air pressure.

Part numbers can be identified in the accessory diagram on pages 2-3 of the manual.

Question 7

How to set the temperature on the Turbo Eco Sense AU5610 air conditioner?

Accepted Answer

Use the (+) and (-) buttons on the control panel to adjust the temperature of your ROWENTA Turbo Eco Sense AU5610 air conditioner.

The temperature can be set between 16 and 32 °C according to your comfort needs. After changing the setting, the display will show the ambient temperature again after about 10 seconds.

Operating Mode

The temperature setting applies in cooling mode
You can also adjust the fan speed according to the desired comfort level

ECO Mode

If you activate the ECO cooling mode, the target temperature automatically lowers by 3°C compared to the ambient temperature to save energy.

Question 8

How to empty the water tank of the Rowenta RWAC1900C air conditioner?

Accepted Answer

The water tank of the Rowenta RWAC1900C air conditioner is located inside the unit. It has two distinct drainage openings:

Manual Drainage (Lower Drain)

To regularly empty the tank:

Turn off and unplug the unit
Place a container under the lower opening
Remove the drain plug and the rubber stopper
Let the water drain completely
Replace both plugs in place
Plug in and restart the unit

Fill Signal: when the code “P1” appears on the screen, it means that the tank is full and needs to be emptied.

Continuous Drainage (Recommended)

For automatic maintenance, connect the provided drainage hose to the upper opening:

Remove the plug from the upper opening
Connect the provided drainage hose
Extend with an additional tube if necessary
Place the other end into a drain
Ensure that the drainage point is at the same height or lower than the outlet opening

This setup allows for continuous automatic drainage and eliminates the need to manually empty the tank.

Question 9

The air conditioner is no longer producing cold air while the compressor is running - what should I do?

Accepted Answer

If your Rowenta AU5620 air conditioner starts well but no longer produces cold air, here are the priority checks to perform before contacting customer service:

Essential Checks

Correct Mode: Ensure you are in Cooling mode (mode selector D). Do not confuse it with Dehumidification or Fan only mode, which do not produce cold air.
Target Temperature: The set temperature must be lower than the ambient temperature. Set it to the minimum (16°C) for testing.
Drain Hose: The cooling mode requires the drain hose to be connected to the outside. Check that it is not bent, blocked, or disconnected. This is the most common cause.
Air Filter: Clean the filter (to be done every 100 hours of operation). A dirty filter drastically reduces cooling efficiency.
Intake and Exhaust Grills: Clear all air openings. No obstacles should block the airflow.
Wait After Turning Off: If you have turned off the unit, wait at least 3 minutes before restarting it (compressor protection).
Full Tank Indicator: Check that the indicator B (Full) is not lit. If the condensation tank is full, cooling will automatically stop.

If the problem persists

If after these checks the compressor still runs without producing cold air, you may see error codes E1 or E2 displayed on the screen. These codes indicate an internal compressor failure or a refrigerant circuit problem. The unit contains flammable R290 (propane) gas - any repairs must be carried out by an authorized Rowenta service center. Do not attempt to repair it yourself.

Question 10

Water is leaking from the fan of the AU5010 air conditioner - is this normal?

Accepted Answer

No, this is not normal. Water should only drain through the lower drain outlet (position no. 9), located at the base of the air conditioner. If water is coming out from the fan at the top, it indicates a problem.

Possible causes

The drain hose (no. 11) is blocked or bent - Water cannot drain normally and backs up inside the air conditioner, forcing it to find an exit from the top.
The water tank is full - The manual mentions a “FULL” indicator (position B) that lights up when the condenser reaches its capacity. If you do not empty the water in time, it may overflow inside.
A seal or internal pipe is damaged - This may allow water to escape outside the intended drainage circuit.

What to do

Turn off and unplug the device immediately.
Inspect the drain hose (no. 11) - ensure it is not bent, crushed, or blocked.
Completely empty the tank by removing the rubber plug (position no. 9) at the base.
Allow the device to dry completely before restarting it.
If water continues to leak from the fan after these checks, the air conditioner has an internal defect that requires technical intervention.

Important: Do not attempt to repair the internal circuits yourself - contact Rowenta customer service. Continuing to use the device in this state may damage the motor or electronics.

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