My AD 1190 clock radio is plugged in but the battery is dead and won't turn on. The charge indicator is red while connected via USB. What should I do?

Q: My AD 1190 clock radio is plugged in but the battery is dead and won't turn on. The charge indicator is red while connected via USB. What should I do?

The fact that the charge indicator lights up red is a very good sign: it indicates that the device is correctly detecting the USB power and is starting to charge the built-in 1800 mAh battery. However, you need to let the device charge long enough before turning it back on. Here is the procedure to follow: Fully charge the device - With a standard voltage of 5V/1A, a fully discharged 1800 mAh battery requires between 1 and 1.5 hours to fully charge. Keep the red indicator on and wait at least 1 hour before attempting to turn it back on. Check the USB cable - Test with another functional 5V/1A USB cable. A poor connection, a damaged or defective cable prevents the actual charge from reaching the battery. Make sure the USB connection is securely plugged into the port. Press and hold the Power button - Once sufficient charge is reached (minimum 1 hour), unplug the USB cable and then press and hold the ON/OFF button located at the back of the device (button 10) continuously for at least 10 to 15 seconds. The device may take a few seconds to respond. If the device remains completely inactive after following all these steps (full charge of at least 1 hour and prolonged pressing of the button), there may be a hardware issue. The battery may be defective and unable to hold its charge, or there may be an internal electronic malfunction preventing it from turning on. In this case, contact Adler customer service or check the warranty conditions of your product, as this falls under a manufacturing defect. Note: It is normal for the device not to respond at all if the battery is not sufficiently charged. Be patient and always allow the minimum recommended charging time before concluding that there is a defect.

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The fact that the charge indicator lights up red is a very good sign: it indicates that the device is correctly detecting the USB power and is starting to charge the built-in 1800 mAh battery. However, you need to let the device charge long enough before turning it back on.

Here is the procedure to follow:

Fully charge the device - With a standard voltage of 5V/1A, a fully discharged 1800 mAh battery requires between 1 and 1.5 hours to fully charge. Keep the red indicator on and wait at least 1 hour before attempting to turn it back on.
Check the USB cable - Test with another functional 5V/1A USB cable. A poor connection, a damaged or defective cable prevents the actual charge from reaching the battery. Make sure the USB connection is securely plugged into the port.
Press and hold the Power button - Once sufficient charge is reached (minimum 1 hour), unplug the USB cable and then press and hold the ON/OFF button located at the back of the device (button 10) continuously for at least 10 to 15 seconds. The device may take a few seconds to respond.

If the device remains completely inactive after following all these steps (full charge of at least 1 hour and prolonged pressing of the button), there may be a hardware issue. The battery may be defective and unable to hold its charge, or there may be an internal electronic malfunction preventing it from turning on. In this case, contact Adler customer service or check the warranty conditions of your product, as this falls under a manufacturing defect.

Note: It is normal for the device not to respond at all if the battery is not sufficiently charged. Be patient and always allow the minimum recommended charging time before concluding that there is a defect.

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