Question 1

The vegetable drawer of my COMFEE RCS609IX2 refrigerator is completely freezing, even after testing all settings and changing the shelf positions. How can I resolve this issue?

Accepted Answer

If the vegetable drawer is freezing completely despite all your adjustments, here are the checks to perform before contacting customer service:

Checks to perform

1. Check the Super Cooling mode

The Super Cooling mode automatically forces the refrigerator compartment temperature to 2°C for a maximum of 6 hours to quickly cool fresh food. If this mode is activated, the vegetable drawer becomes excessively cold. Check on the touch panel that it is indeed deactivated. This mode should only be used occasionally, never continuously.

2. Check the complete closure of the door

A worn seal or a poorly closed door allows too much cold air to enter and causes the vegetable drawer to freeze. Ensure that the door closes properly and without force. Also, check that nothing is preventing the door from closing tightly.

3. Optimal temperature setting

The recommended temperature for the refrigerator compartment is 4°C (normal range: 2°C to 8°C). If you have set a temperature that is too low (close to 2°C), gradually increase it to 4°C. The vegetable drawer, being generally located at the bottom of the refrigerator, experiences the most intense cold.

If the problem persists

If after these checks the vegetable drawer still freezes, this indicates a malfunction of the cooling system or thermostat. Your refrigerator has an automatic ventilated cooling system - if the cold distribution is no longer correct, only customer service can repair this defect.

Contact COMFEE customer service or the retailer from whom you purchased the appliance immediately. Keep your proof of purchase as the appliance should still be under warranty. Demand a repair or replacement of the appliance.

Question 2

Why do my foods at the bottom of the refrigerator freeze with the setting at 4°C?

Accepted Answer

On the COMFEE RCS609IX2, a temperature of 4°C is the recommended value for the refrigerator. If your foods at the bottom of the fridge freeze despite this setting, here are the main causes and solutions.

Why do foods freeze?

The bottom of the refrigerator is naturally the coldest area, as cold air circulates through the ventilated cold and accumulates in the lower parts. The RCS609IX2 model has adjustable tempered glass shelves, and air circulation can create ultra-cold zones at the bottom.

Solutions to try

Increase the setting slightly - Change the thermostat to 5 or 6 instead of 4. Wait at least 4-6 hours before judging the result.
Reposition your foods - Place frost-sensitive products (cheese, yogurt, butter, cold cuts) on the middle shelves rather than at the bottom. Reserve the bottom for fruits and vegetables in the designated bin.
Check air circulation - Ensure that nothing is blocking the internal ventilation openings. Do not overload the refrigerator, leave at least 5-10 cm between food groups for cold air to circulate freely.
Use the airtight vegetable bin - The RCS609IX2 model has an airtight vegetable bin that slightly isolates products from direct airflow. Make sure it is properly positioned.

If the problem persists

If the problem continues even when set to 6°C, it is possible that the thermostat is faulty or poorly calibrated. Check with a fridge thermometer that the actual temperature matches your setting. If not, contact COMFEE customer service.

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