Question 1

Why does my WIKO RAINBOW JAM smartphone blink red while charging and not turn on?

Accepted Answer

The blinking red light on your WIKO RAINBOW JAM while charging indicates that the battery is extremely low. Here’s what you can do to resolve this issue:

Wait at least 30 minutes: Leave your phone charging long enough before trying to turn it on. A very discharged battery requires a longer initial charging time.
Check the connections: Make sure the USB cable is properly connected to both the charger and the phone. A poor connection can prevent proper charging.
Use a charger and cable in good condition: A faulty charger or cable can prevent the battery from charging properly. Try using another compatible charger if possible.
Monitor the light: Once charging begins, the light should change from blinking red to a steady light or green, indicating that the battery is charging.

If after 30 to 45 minutes of charging the light remains blinking red or the phone still does not turn on, it is possible that the battery is defective or that the phone has a hardware issue requiring technical intervention.

Question 2

How to send an image from a WIKO Jerry 2 smartphone?

Accepted Answer

The WIKO Jerry 2 has a 5-megapixel rear camera that allows you to easily capture and send images through various methods. Your smartphone runs on Android 6.0 Marshmallow and supports sending images via SMS/MMS as well as through instant messaging applications available on the Play Store.

Method 1: Send an image via SMS/MMS
To send an image via SMS or MMS, open the native Messages app on the Jerry 2. Create a new message by tapping the compose button, then select the recipient. Tap the icon representing a paperclip or attachment symbol (usually located to the left of the text field). Choose Gallery or Photos and navigate through your albums to select the image to send. Once the image is selected, it will appear as a preview in the message. Then tap the send button (arrow) to transmit your image. Note that depending on your plan, sending images via MMS may incur charges from your mobile operator.

Method 2: Send an image via an instant messaging application
If you prefer to use an app like WhatsApp, Messenger, or Telegram (to be installed from the Play Store), the process is similar. Open the app, select the contact or group recipient, then tap the attachment or gallery icon (often represented by a paperclip, folder, or camera). Select the image from your Gallery, check the preview, and send it. These apps use your data connection (Wi-Fi or 4G LTE), which typically does not incur additional charges.

Take a photo and send it immediately
There is no need to have a previously saved image. In most messaging apps, you will see an option Take a photo or Camera when selecting attachments. Tap this option to launch the camera directly, take your photo, confirm it, and it will be automatically attached to your message ready to be sent.

Practical tips
Make sure you have an active internet connection (Wi-Fi or 4G LTE data) to send images via instant messaging apps. For SMS/MMS, a data connection is also required, even if your operator offers specific plans. If you have a microSD card (up to 64 GB on the Jerry 2), your photos can be stored there, expanding your available space for images. Avoid sending images that are too high resolution via MMS, as some operators automatically compress them or reject them if they exceed a size limit.

Question 3

How to find the missing Phone icon from the home screen on a WIKO LENNY smartphone?

Accepted Answer

If the Phone icon has disappeared from the home screen of your WIKO LENNY, it usually takes just a few simple gestures to find it and put it back in place. This application is an essential system function of the phone and is normally accessible in the app gallery, even if the icon is no longer visible on the main screen.

To recover the Phone icon, start by accessing the app gallery by swiping up from the bottom of the screen, or by tapping the grid icon present on your home screen. This action displays all the applications installed on your WIKO LENNY. Scroll through the list until you find the Phone application, represented by a telephone receiver icon (usually green or blue depending on your Android version).

Once the Phone application is located in the gallery, press and hold its icon for one to two seconds. You will see the icon highlight or a small options window appear. Continue to press and drag the icon to the desired location on your home screen, then release your finger. The Phone icon should immediately be added to the chosen spot.

If the Phone application does not appear in the app gallery, it may have been disabled. Go to Settings, then select Applications or Application Management. Look for Phone in the list, tap on it, and check if an Enable button is available. If so, tap it to reactivate the application. Once reactivated, return to the app gallery to add the icon to your home screen by following the steps above.

In the very rare case that the Phone application has been deleted (which normally only occurs after very aggressive manual cleaning), you can reinstall it by opening the Google Play Store, searching for WIKO Phone or Phone, and then tapping Install. After installation, the icon can be added to the home screen by long pressing and dragging as described above.

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