Why won't my Motus Scooty 10 Plus electric scooter move even though the screen shows speed without an error code?

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If your Motus Scooty 10 Plus electric scooter displays speed on the screen without any error code but does not move, several causes may explain this problem and should be checked in this order.

Minimum weight of the rider: The Scooty 10 Plus scooter requires the rider to weigh more than 45 kg to function properly. This is a mandatory safety measure. If the rider weighs less than 45 kg, the motor may remain inactive despite the vehicle's display. This also applies if you are carrying a child or a light person.

Complete starting procedure: Make sure to follow the starting steps exactly. First, start the vehicle by pressing the power button (the screen lights up). Then, place both feet correctly on the platform, and push yourself with one foot to get the scooter moving while simultaneously pressing the throttle control. It is this combination of "push + press the throttle control" that activates the motor. If you only press the throttle control without initial movement or without your feet properly placed, the motor will not start.

Insufficient battery level: Even if the screen works, the battery may be too weak to power the motor properly. Fully charge the battery (4 to 6 hours) before trying again. Warning: if the vehicle slows down significantly and you feel the wheels shaking, the battery level is critical and dangerously low. In this case, you must immediately stop the scooter and fully recharge it before any further use.

Brake check: Ensure that the brake levers are fully released and not partially engaged, which could block the motor. Initially, it is normal for the brakes to rub slightly, but after a few kilometers of riding, this friction will naturally disappear. If the brakes seem completely stuck or rub a lot, refer to the brake adjustment section of the manual.

Motus mobile app settings: The Scooty 10 Plus scooter can connect to the dedicated mobile app available on Google Play or Appstore. Download the official Motus app and check that the driving mode is activated and that the motor power is not limited to zero in the settings. App updates may add new limitation settings. For more information about the app, visit http://motusxd.pl/

In summary, first check that the rider's weight exceeds 45 kg, correctly follow the starting procedure by pushing + pressing the throttle control, fully recharge the battery, ensure that the brakes do not block movement, and consult the official app to check power settings. If after all these checks the scooter still does not start, contact the official Motus after-sales service or an authorized dealer.

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