Question 1

In what specific cases should I manually install the drivers for the BOSE Videobar VB1?

Accepted Answer

It may be necessary to manually install the drivers for the BOSE Videobar VB1 in certain specific situations related to your environment or system settings. Here are the most common cases:

Old or incompatible operating system: If your computer is using an old version or one that is not automatically supported by the system, the device may not be recognized automatically.
Problems with USB ports: A faulty or incompatible USB port may prevent the automatic detection of the Videobar VB1. Testing another USB port may help.
Security software or firewalls: Some antivirus or firewalls may block the automatic installation of drivers. It is useful to check the security settings in this case.
Conflicts with other drivers: The presence of other audio or video devices may lead to driver conflicts requiring manual installation.

In these cases, proceeding with a manual installation of the drivers ensures that the Videobar VB1 operates correctly in your specific environment.

Question 2

How to resolve the issue when the microphone and speakers of the BOSE Videobar VB1 are not detected in a video conferencing software?

Accepted Answer

If the camera of the BOSE Videobar VB1 is detected in your video conferencing software but the microphone and speakers are not recognized, here are the steps to follow to resolve this issue.

Wait about 30 seconds after connecting the USB-C cable to your computer. The VB1 must first be recognized by your system as an audio device. Then check the audio settings of your video conferencing software to see if the Videobar VB1 now appears as an option for the microphone and speakers.

If the problem persists, first check the USB connection:

Ensure that the USB Type-C cable is securely connected to your computer and to the USB-C port located at the back of the Videobar VB1.
Try connecting the cable to a different USB port on your computer to rule out a port defect.
Check that the VB1 is powered (connected to the power outlet).
Try using a shorter USB cable, as excessive length can cause poor detection.

Set up the Videobar VB1 in your operating system's audio settings:

On Windows: click on the speaker icon in the taskbar and select the Bose Videobar VB1 as the default audio playback device.
On macOS: go to System Preferences, then click on Sound, and select the Bose Videobar VB1 in the input and output device lists.

Then, open the audio settings of your video conferencing application and explicitly select the Bose Videobar VB1 as the input (microphone) and output (speakers) device. The VB1 has four audio inputs (built-in microphones, USB, Bluetooth, and auxiliary audio jack) and three audio outputs (built-in speakers, USB, and Bluetooth), but only the USB inputs and outputs are used by default for video conferencing.

If the VB1 does not appear in the device list, check that the audio drivers are properly installed and up to date on your computer. If necessary, uninstall and then reinstall the drivers. Restarting your computer may also resolve software conflicts or device recognition issues. Also, ensure that no other application (such as the Bose Work Configuration app or another communication client) is using the VB1's microphone or camera, which would prevent your video conferencing software from accessing it.

Question 3

How to use the BOSE Videobar VB1 by connecting it only via Type-C to a PC for a video conference?

Accepted Answer

The Bose Videobar VB1 can connect to a PC via the provided USB-C cable for a video conference. However, power is a critical element: the VB1 requires a power supply of 24 volts at 1.875 amps. If your PC has a USB-C connection with sufficient Power Delivery (at least 45W), you can theoretically power the device through this single cable. Otherwise, you must use the power adapter provided with the product.

To connect and set up the VB1 only via USB-C to your PC, follow these steps: connect the provided USB-C cable (or with the USB-C to USB-A adapter if your PC only has USB-A ports) between the USB-C port of the VB1 and your computer. The VB1 will automatically turn on when powered. Wait about 30 seconds for your system to recognize the built-in audio and video devices of the VB1.

In your video conferencing application (Zoom, Microsoft Teams, Google Meet, or others), you need to select the Bose Videobar VB1 as the default device. Go to the audio and video settings of the application and choose: microphone (the device has a 6-element system for voice capture), speaker (for meeting audio), and camera (with 4K video and a 120° field of view). This setup ensures that all communication goes through the Videobar VB1.

Before joining an official meeting, test the sound and image using the built-in test function of your video conferencing application. Ensure that the microphone captures your voice well, that the speakers reproduce the audio correctly, and that the camera displays a clear image. If the microphone or speakers do not appear in the device list while the camera is visible, check that the USB-C cable is properly connected at both ends, try another USB port on your PC, and restart your computer to force full detection of the device.

Important: if your PC does not support charging via USB-C (insufficient Power Delivery) and the VB1 refuses to turn on with the cable alone, you must plug in the provided power adapter to supply the required electricity (24V, 1.875A). In this case, you will still keep the USB-C cable connected for audio and video data. Only use the official power adapter provided with the product; any other power supply may damage the device.

If you encounter persistent connection issues, check the Bose Work software applications (available at pro.Bose.com/VB1LatestSW): the Configuration app allows you to check the device status and optimize audio and video settings via your connected USB-C PC, and the mobile app allows any participant to control the volume and device settings from a smartphone.

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