Is it normal for the Jane Matrix Light 2 car seat to move slightly when mounted on the wheel support?

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Accepted Answer

A slight movement is perfectly normal when the Jane Matrix Light 2 seat is mounted on the wheel support, especially when moving the base or switching from one incline to another. However, a continuous rocking or noticeable instability (what some users describe as the seat 'dancing' slightly) indicates that the seat is not properly secured and needs to be reinstalled.

To ensure optimal stability of the Jane Matrix Light 2 on its wheel support, check the following points in order:

All fastening points must be securely locked: The seat must be properly clicked onto the wheel base according to the manufacturer's instructions. Ensure that each locking mechanism is fully engaged by pushing them firmly until you hear an audible 'click'.
The seatbelt or ISOFIX connectors: If your base uses the vehicle's seatbelt, it must be threaded correctly through the base guide and tightened firmly. If you are using an ISOFIX base, check that the connectors are properly engaged in the vehicle's anchor points.
The integrity of the locking mechanisms: Visually inspect all clips, levers, and release buttons to ensure none are damaged or worn. Defective mechanisms can prevent a complete attachment.
The position of the wheel base: Ensure that the wheel support is well positioned on a stable and flat surface. The wheels should be correctly oriented and the whole assembly should not tip to one side.

If after a correct installation and checking all these points the seat continues to move or dance when you handle the base, the problem may stem from wear of the mechanisms or a product defect. In this case, stop using the seat and contact Jane customer service for technical assistance or consider a replacement.

The child's safety is paramount: never use the Jane Matrix Light 2 if it shows significant instability or constant rocking that cannot be corrected by proper reinstallation.

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