How to solve a Bluetooth issue that is no longer working on the Forever ForeVive SB320 watch?

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If the Bluetooth on your Forever ForeVive SB320 watch is not working, follow these progressive troubleshooting steps. The watch features Bluetooth 5.0 technology compatible with iOS and Android, and most connection issues can be resolved by re-pairing the device with your phone.

Step 1: Simple Restart

Start with a basic restart: press and hold the touch button for about 3 seconds to turn off the watch, then press again to turn it back on. This simple restart often resolves temporary Bluetooth malfunctions.

Step 2: Check Do Not Disturb Mode

The Do Not Disturb mode may block Bluetooth connections. Access this shortcut from the main screen by swiping right to left on the screen, and ensure it is turned off. The Bluetooth icon should display normally without being grayed out.

Step 3: Re-pair via the Forever Smart App

First, forget the watch from your phone's Bluetooth settings: go to Bluetooth Settings, find "ForeVive SB320" and select "Forget this device"
Download or reopen the Forever Smart app (available on Google Play Store or App Store)
Fill in your personal information in the app settings
Enable Bluetooth on your phone
In the app, select the option "Connect smartwatch"
Choose the model "ForeVive SB320"
Follow the instructions to perform the new pairing

Step 4: Update Firmware

An outdated firmware can cause Bluetooth issues. Once the device is reconnected via Forever Smart, go to the advanced settings of the app, look for the option "Firmware update" and install any available updates. Your current version and the available version will be displayed there.

Step 5: Reset to Factory Settings

If the previous steps do not work, proceed with a complete reset: go to the watch's Settings menu (tap the settings icon), then select "Reset" or "Restore factory settings". Warning: this action will delete all your personal settings and saved data. You will need to re-pair the watch afterwards.

If after all these steps the Bluetooth still does not work, the watch's Bluetooth hardware module is likely defective. Contact Forever support or an authorized service center, as repair or replacement will then be necessary.

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