HRVC-M33WH - Robot vacuum Heinner - Free user manual and instructions

Product Type	Robot Vacuum Cleaner
Brand	Heinner
Model	HRVC-M33WH
Dimensions (L x W x H)	340 x 340 x 80 mm
Weight	3.2 kg
Power Supply	14.4 V Li-ion battery
Battery Capacity	2600 mAh
Charging Time	Approx. 4-5 hours
Runtime	Up to 100 minutes
Suction Power	2000 Pa
Dustbin Capacity	400 ml
Navigation System	Gyroscope + infrared sensors
Cleaning Modes	Auto, Edge, Spot, Scheduled
Remote Control	Included
App Compatibility	Not supported (manual only)
Filter Type	HEPA filter
Brush System	Side brush + main roller brush
Noise Level	< 60 dB
Auto Return to Charger	Yes
Anti-Fall Sensors	Yes
Anti-Collision Sensors	Yes
Includes	Robot, charging dock, remote control, power adapter, brush cleaning tool, user manual
Maintenance	Clean dustbin after each use, wash filter weekly, replace filter every 3 months
Safety Features	Automatic shutdown on lift, overcharge protection

Frequently Asked Questions - HRVC-M33WH Heinner

How do I set up the Heinner HRVC-M33WH robot vacuum for the first time?

Place the charging dock against a wall with clear space on both sides. Connect the power adapter and turn on the switch on the robot. Press the HOME button to send the robot to the dock. Allow it to charge fully for at least 6 hours before first use.

Why is my robot vacuum not returning to the charging dock?

Ensure the charging dock is placed on a hard, level surface and there are no obstacles blocking the path. Check that the charging contacts on both the robot and dock are clean. If the battery is fully depleted, manually place the robot on the dock.

What should I do if the robot vacuum stops working and shows an error?

Refer to the manual for error codes. Common issues include stuck wheels, tangled brushes, or a full dustbin. Turn off the robot, clear any blockages, and restart. If the error persists, contact Heinner support.

How often should I clean the filter and dustbin?

Clean the dustbin after every use. Wash the filter with water once a week and let it dry completely before reinserting. Replace the filter every 3 months to maintain suction performance.

Can the robot vacuum be used on carpets?

Yes, the HRVC-M33WH can vacuum low-pile carpets. It automatically adjusts suction power when transitioning from hard floors to carpet. Avoid high-pile or shag carpets as the robot may get stuck.

How do I schedule the robot vacuum to clean automatically?

Use the remote control to set a schedule. Press the 'Clock' button to set the current time, then press 'Schedule' to set the desired cleaning time in 24-hour format. The robot will start automatically at the scheduled time if in standby mode.

What are the dimensions and weight of the robot?

The robot measures approximately 340 x 340 x 80 mm and weighs about 3.2 kg. Its slim profile allows it to clean under furniture with at least 10 cm clearance.

How long does the battery last and how long does it charge?

The battery runtime is up to 100 minutes on a full charge, depending on floor type and suction mode. Charging time is approximately 4-5 hours.

Is the robot vacuum compatible with a smartphone app?

No, the HRVC-M33WH model does not support app connectivity. It is controlled via the included remote control or manually using the buttons on the robot.

What accessories come with the Heinner HRVC-M33WH?

The package includes the robot vacuum, charging dock, power adapter, remote control (batteries not included), a brush cleaning tool, and a user manual. Spare parts like filters and brushes are sold separately.

USER MANUAL HRVC-M33WH Heinner

Exterior view of a Heinker vacuum cleaner (no text or symbols on the device body)

- Battery: 14.4 V, 3350 mAh

- LDS navigation

- Mopping function

1. INTRODUCTION

Please read the instructions carefully and keep the manual for future information.

This manual is designed to give all necessary instructions concerning installation, use and maintenance of the unit. In order to operate the unit correctly and safely, please read this instruction manual carefully before installation and use.

2. CONTENT OF YOUR PACKAGE

→ Robot vacuum cleaner
→ User manual
→ Warranty certificate

3. SAFETY INSTRUCTIONS

General

1. This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

Children shall not play with the appliance.

Cleaning and user maintenance shall not be made by children without supervision.

1. Plug must be removed from the socket-outlet before cleaning or maintaining the appliance. Switch off before cleaning or maintaining the appliance.

2. If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.

3. WARNING: For the purposes of recharging the battery, only use the detachable docking station provided with this appliance.

4. This appliance contains batteries that are only replaceable by skilled persons.

5. Do not bring the smart robot close to heat source, radiation or burning cigarette butts. It is strictly forbidden to vacuum the following objects:

-All liquids such as water and solvents.

-Lime, cement dust and other construction dust and garbage.

-Heat generating objects, such as unextinguished carbon butts, cigarette butts.

-Sharp fragments, such as glass, etc.

-Flammable and explosive items, such as gasoline and alcohol products.

1. Before using, please remove all fragile items from the ground (such as glasses, lamps, etc.), and items that may be tangled with the side brush, Roller brush and drive wheels (such as wires, curtains and other easily entangled materials).

2. Please pay attention to your hair and avoid entanglement on wheels or roller brushes when using, cleaning, and maintaining the robot.

3. Do not use this product at an altitude of more than 2000m.

4. Wireless network: 2400-2483.5MHz, MAX POWRE: 20dBm, BLUETOOTH MAX POWR: 10dBm

To satisfy RF exposure requirements, a separation distance of 20 cm or more should be maintained between the antenna of this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended.

1. CLASS 1 LASER PRODUCT

INVISIBLE LASER RADIATION

(Note: Laser classified to Class 1 according to IEC 60825-1:2014)

Warning for docking station

1. "IMPORTANT SAFETY INSTRUCTIONS – SAVE THESE INSTRUCTIONS" and "DANGER – TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, CAREFULLY FOLLOW THESE INSTRUCTIONS".

2. This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance.

Cleaning and user maintenance shall not be made by children without supervision.

1. Plug must be removed from the socket-outlet before cleaning or maintaining the appliance. Switch off before cleaning or maintaining the appliance.

2. If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.

3. Docking base is only applicable to the product model mentioned on this user manual.

(Battery pack type: Li-ion, DC 14.4 V, 3350 mAh)

The Docking base will automatically start charging after Robot Vacuum Cleaner returned to the base.

1. Warning: The battery charger (Docking station) is not intended to charge non-rechargeable batteries.

Warning for battery

1. The product must be powered off before removing the battery.

2. Please note that do not disassemble the battery by yourself.

3. If you need to replace it, please contact the after-sales service center.

4. Please dispose of used battery according to local laws and regulations

5. Do not dismantle, open or shred the battery.

6. Do not expose batteries to heat or fire. Avoid storage in direct sunlight.

7. Do not short-circuit a battery.

8. Do not store batteries haphazardly in a box or drawer where they may short-circuit each other or be short-circuited by other metal objects.

9. Do not subject batteries to mechanical shock.

10. In the event of a leaking, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with copious amounts of water and seek medical advice.

11. Do not use any charger other than that specifically provided for use with the equipment.

12. Do not use any battery which is not designed for use with the equipment.

13. Do not mix different manufacture, capacity, size or type within a device.

14. Keep batteries out of the reach of children.

15. Seek medical advice immediately if the battery has been swallowed.

16. Keep batteries clean and dry.

17. Do not leave a battery on prolonged charge when not in use.

18. After extended periods of storage, it may be necessary to charge and discharge the batteries several times to obtain maximum performance.

19. The batteries give their best performance when they are operated at normal room temperature (20 °C ± 5 °C).

20. Retain the original product literature for future reference.

21. The battery may be irreversibly damaged if the battery is in low power for a long time. It is recommended that the battery retain sufficient power before storage.

4. PRODUCT DESCRIPTION

Accessories

Charging base

Power cable

Filter

Mop cloth holder

Mop cloth

Side brush

Cleaning brush

User manual

5. INSTALLING

First use

Step 1: Remove the protection bar.

Step 2: Place the charging base on a level surface that is free of obstacles.

Step 3: Install side brushes to their color-matching posts.

Step 4: Before first use, we recommend you charge the robot for at least 6 hours.

Press and hold to turn on robot for App connection.

Step 5: Short press or use App to start cleaning.

Step 6: Recharging for next cleaning.

Water tank use guide

Step 1: Remove the dustbin from the robot.

Step 2: Open the rubber tank lid and fill the tank with cold water. (Electric parts inside. Please do not immerse the tank into water.)

Step 3: Attach the mop cloth as shown to start mopping.

Step 4: Wipe the electronical control interface with a dry, soft cloth to ensure it is clean and dry.

Step 5: Assemble the prepared water tank into the robot.

Step 6: Start the robot (please do not use mopping function on carpet).

Illustration of a robotic vacuum cleaner with a hand holding the device (no text or symbols present)

Step 1

Water inlet/outlet

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Step 2

Diagram showing three stages of a vehicle battery with upward arrows indicating flow or movement (no text or symbols)

Step 3

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Step 4

Illustration of a robotic vacuum cleaner with a hand holding the device (no text or symbols present)

Step 5

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Step 6

Installation of Charging Base

1. Make sure the power cable is connected into the charging base.
2. Place the charging base flat against a wall and make sure there leaves enough space to the base, as shown in the figure below.
3. Ensure the charging base is connected to a power supply.

Installing the side brush

1. Turn the unit over.
2. Attach the correct color side brush to the matching post and press down until they fit into place.
3. Ensure side brushes can rotate freely.

Technical line drawing of a mechanical device with two arrows pointing to components (no text or symbols)

Button functions

Power button Reset button (at the bottom of the robot)

Top-down schematic of a circular mechanical component with internal features and mounting holes (no text or symbols)

Recharge button

Start / Pause / Shut Down

Press and hold to turn on the robot.

Start: Short press button or use App to start cleaning.

Pause: Short press to pause the cleaning. To resume cleaning, briefly press again.

Shut Down: Press and hold the power button to turn off the robot. A shut down sound will be heard. Note that robot will not be turned off if it is on the charging base.

Networking

Press and hold the network pairing button for network configuration. Robot is in pairing status if the light is flashing.

Recharge

Short press button to recharge.

Reset

Press "Reset" button to reset the robot if it is not responding or does not function properly.

6. USING THE PRODUCT

Charging Robot Vacuum

1. Press and hold the power button to turn on the robot.

1. Place the robot on the charging base to start charging. We recommend that you charge the robot for at least 6 hours before using it for the first time.

Diagram showing a robotic vacuum cleaner connected to a wall-mounted device (no text or symbols present)

NOTE:

1. Please do not place the charging base on carpets or soft floors and keep the area dry.
2. Remove the mopping cloth holder when the robot is under the charging state.
3. To make sure the robot is always ready for use, we suggest that you keep the robot charged on the charging base. For long-term storage, remove the robot from the base and store it in a cool & dry place.
4. If the robot is not used for more than 3 months, allow it to get charged for at least 12 hours before using.
5. To preserve the battery lifespan, we suggest you fully charge the battery at least once every six months.
6. The robot will not start to clean if the battery level is too low, please charge it before starting to clean.
7. During the cleaning, the machine will automatically return to recharge when the battery energy is running low; after it is fully charged, it will go back to where it left off and resume cleaning.
8. The robot will enter sleep mode when it is in standby mode for more than 10 minutes. In sleep mode, press any key to wake up the robot vacuum.
9. Under special circumstances (such as power depletion, robot vacuum jamming, etc.), the robot vacuum may not be able to recharge automatically. Please manually place the robot vacuum back to the charging base.
10. Do not immerse the robot in water. Doing so may damage the equipment, causing short-circuit or current leakage.

Cleaning

Please clean up the wires and sundries scattered on the ground and remove precious, fragile, and dangerous items that are easy to fall before cleaning.

Four-panel line drawing showing a living room with furniture, a robotic vacuum cleaner, and a floor-mounted device (no text or symbols)

During its first cleaning job, it is recommended to follow the robot to find some possible problems. The robot can clean much more smoothly after that. If certain area does not need to be cleaned, you can add No-Go Zones or Virtual Walls on the map via the app to prevent the robot from entering the specified area.

Note:

Do not use your robot on wet surfaces or surfaces with standing water. Before using the product on a rug with tasselled edges, please fold the rug edges under.

Diagram showing a robotic device and its corresponding paper roll with directional arrows (no text or symbols)

Mopping

Step 1. Check and ensure the mop cloth is attached to the mop cloth holder.

Step 2. Press the release button on the water tank and pull to remove.

Step 3. Fill the water tank. Open the lid, fill the tank with water, and securely close the lid.

Step 4. Attach the mopping cloth holder to the water tank.

Step 5. Re-insert the water tank assembly into the robot. You hear a click sound when the water tank is installed properly.

Step 6. Press “ 🔊 ” to start mopping. If you don’t want the robot to go on your carpet when mopping, set a No-go zone/virtual wall via App or roll up the carpet.

a) Please do not exceed the "Max" water level.
b) It is recommended to use clean water in the water tank. Do not add any detergent in the water to prevent clogs. Do not use hot water.
c) Please clean the mopping cloth after cleaning.

d) Remove the mopping cloth holder when the robot is under the charging state.
e) You can adjust water flow via APP according to your requirement.

7. CLEANING AND MAINTENANCE

Cleaning the main brush

1. Turn over the main unit. Remove the cover and take out the main brush. Use the cleaning brush or scissors to clean the tangled hair or debris.

1. Dry the main brush and cover thoroughly, and then reinsert them back in the robot. It is recommended to clean the main brush every week and replace it every 6-12 months.

Technical line drawing of a car's internal components with a magnified inset showing a mechanical assembly (no text or symbols)

Cleaning the side brush

1. Pull to remove the side brushes. Remove any tangled hair, debris, and then reinstall them.
2. It is recommended to clean the side brushes every week and replace them every 6-12 months.

Technical line drawing of a circular device with internal components and a separate view of a fan or antenna assembly (no text or symbols)

Note: If side brushes are curled, you can remove them and place in warm water (Suggested 30 - 50°C) for 30 seconds and then let it thoroughly dry.

Cleaning the dustbin and filter element

Step 1: Press dustbin release button to remove dustbin from robot.

Step 2: Open the top cover of the dustbin to pour out the dust.

Step 3: Take the filter out from the dustbin.

Remove debris by tapping the filter against your garbage bin.

You can clean the filter with water but remember to dry it THOROUGHLY before reinserting it back into the dustbin.

Step 4: Reinsert the dustbin back in the robot. It is recommended to clean the filter element every week and replace it every 1-3 months.

Illustration of a robotic vacuum cleaner with a hand holding the device (no text or symbols present)

Step1

Illustration of a hand pressing down on a mechanical device (no text or symbols visible)

Step2

Step3

Illustration of a robotic vacuum cleaner inserting into a device (no text or symbols present)

Step4

Cleaning the water tank

1. Once finished mopping, press the water tank release button, and pull to remove the water tank. Detach the mop cloth holder by pulling them apart.

graph TD
    A["Initial Robot"] --> B["Add Component"]
    B --> C["Add Device"]
    C --> D["Final Component"]

1. Wash the mopping cloth and dry THOROUGHLY.

1. Open the cover and pour out the remaining water in the water tank.

Line drawing of a device with a scroll wheel, no text or symbols present

1. Wipe dry the water tank. Exposure to sunlight is not recommended.

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Cleaning the sensor and wheel

Wipe the sensors and wheels gently with a dry, soft cloth, as shown in the figure.

Technical illustration showing a robotic device with labeled parts and hands cleaning the interior (no text or symbols present)

Cleaning the charging contacts

Wipe the charging contacts on both the robot and the charging base with a dry, soft cloth, as shown in the figure.

Illustration of a robotic device with a control panel and hand cleaning process (no text or symbols)

8. TROUBLESHOOTING

Operation of your appliance can lead to errors and malfunctions. The following tables contain possible causes and notes for resolving an error message or malfunction. It is recommended to read the tables carefully below in order to save your time and money that may cost for calling to the service center.

Problem	Possible reason	Solution
The appliance will not be charged.	The power switch is not turned on while charging	Power on the appliance.
	The appliance and charging terminals are not in full contact.	Make sure the appliance is fully in contact with the charging terminal
The appliance gets stuck.	The appliance is covered by wires on the ground, dropping curtain fabric or blankets are twined.	The appliance will automatically start the escape mode. If it is not out of trouble, it needs manual help.
	Side brush and main brush, etc. get stuck, and the appliance cannot run normally.	Clean the windings on the side brush and restart it. If not, contact the post-sales department.
Not cleaned completely and recharge it.	The appliance does not have enough battery power	Charge the appliance.
No cleaning according to the present time.	The power switch is not on.	Turn on the power switch of appliance.
	Scheduled appointment is cancelled.	Reset and make appointment.
After the mop holder is installed, the appliance is impermeable.	The mop holder magnet falls off.	Contact the aftersales service center.
	There's no water in water tank.	Add water.
	The appliance base outlet hole is blocked.	Clear water outlet and tank filter.
The appliance has missed sweeps, there is no plan for cleaning, and the map in the app shows irregularly.	The ground is slippery.	If the floor is waxed, dry it before use.
	Wires, shoes and other objects placed on the ground, affecting the normal operation of the appliance.	Minimize ground items as much as possible.
	Cleaning is interrupted halfway.	Do not move or block the appliance during work.
Appliance does not work.	The power switch is not turned on.	Turn on the power switch
	Low battery.	Charge the appliance
	Wheels are dropped and the three groups of drop sensors are in a falling state.	Place the appliance close to the ground. If necessary, contact post-sales service center.
Problem/Cause	Possible reason	Solution
Problem: App displays disconnection.Cause: Disconnection between the mobile phone and the appliance.	Check if the mobile phone is accessed to network	The mobile phone shall be accessed to network once again.
	Check if the router works normally.	Re-start the router.
	The cleaner is required to be powered.	Power on the cleaner once again.
	The wireless network configurations of the equipment are cleared.	Add new appliances into App.
	The wireless network password or network is changed.	After system start-up, long press network pairing button and release it after a tick sound is heard; clear all wireless network configurations of the cleaner and add household electrical appliances once again for operation.
Problem: Slow App operation.Cause: Network connection is not so smooth.	Network busy.	Re-start the router and reduce the number of access users.
	Poor wireless network signal reception of the mobile phone.	Check the settings of the mobile phone itself.
	The network bandwidth is not so adequate.	Broaden network bandwidth

Environment friendly disposal

You can help protect the environment!

Please remember to respect the local regulations: hand in the non-working electrical equipment's to an appropriate waste disposal center.

HEINNER is a registered trademark of Network One Distribution SRL. Other brands and product names are trademarks or registered trademarks of their respective holders.

No part of the specifications may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from NETWORK ONE DISTRIBUTION.

Copyright © 2013 Network One Distribution. All rights reserved. www.heinner.com, http://www.nod.ro

This product is in conformity with norms and standards of European Community

Importer: Network One Distribution

Marcel Iancu Street, 3-5, Bucharest, Romania

Tel: [phone], www.heinner.com, www.nod.ro

ASPIRATOR ROBOT

Model: HI-Robo

HRVC-M33WH

Exterior view of a white HEIMMER robotic vacuum cleaner (no text or symbols visible on the device body)

• Acumulator: 14,4 V, 3350 mAh

Two identical three-bladed propeller-like structures with no text or symbols

Perie laterală

Perie de curățare

Manual de utilizare

5. INSTALAREA

Prima utilizare

Illustration of a robotic vacuum cleaner with a hand holding the device (no text or symbols present)

Pasul 1

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Pasul 2

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Pasul 3

Pure technical line drawing of a mechanical component without any text, numbers, or symbols

Pasul 4

Illustration of a robotic vacuum cleaner with a hand holding the device (no text or symbols present)

Pasul 5

Illustration of a hand pressing a button on a circular device (no text or symbols)

Pasul 6

Instalarea periei laterale

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Top-down schematic of a circular device with internal components and mounting points (no text or symbols)

Top-down schematic of a circular device or appliance with central hub and side ports (no text or symbols)

Pornire/Pauză

Diagram showing a robotic vacuum cleaner connected to a wall-mounted device via cable (no text or symbols present)

OBSERVATIE:

Line drawings showing a living room with a dog, a broom, and a robotic vacuum cleaner (no text or symbols)

Diagram showing a robotic vacuum cleaner and its corresponding paper roll with directional arrows (no text or symbols)

Spălarea cu mopul

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Pasul 1

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Pasul 2

Pasul 3

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Pasul 4

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Technical illustration showing a robotic device with hands cleaning the interior (no text or symbols present)

Illustration of a robotic device with hands cleaning the interior (no text or symbols)

8. DEPANARE

Exterior view of a white Heinler vacuum cleaner with control panel and buttons (no text or symbols on the device itself)

• Акумулаторна батерия: 14,4 V, 3350 mAh

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Стъпка 1

Стъпка 2

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Стъпка 3

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Стъпка 4

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Стъпка 5

Diagram showing a robotic device connected to a wall-mounted device via cable (no text or symbols present)

Стъпка 6

Illustration of a robotic vacuum cleaner with a hand holding the device (no text or symbols present)

Стъпка 1

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Стъпка 2

Diagram showing three stages of a vehicle or device: top view, mid-section, and bottom view with arrows indicating direction (no text or symbols)

Стъпка 3

Pure technical line drawing of a mechanical component without any text, numbers, or symbols

Стъпка 4

Illustration of a robotic vacuum cleaner with a hand holding the device (no text or symbols present)

Стъпка 5

Illustration of a hand pressing a button on a circular device (no text or symbols)

Стъпка 6

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Функции на бутоните

Бутон за захранване

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Включване/Пауза

Diagram showing a robotic vacuum cleaner connected to a wall-mounted device (no text or symbols present)

ЗАБЕЛЕЖКА:

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Измиване с моп

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Стъпка 1

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Стъпка 2

Стъпка 3

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Стъпка 4

graph TD
    A["Device with circular head"] --> B["Assembly step"]
    B --> C["Final assembly with shaded base"]

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8. ОТСТРАНЯВАНЕ НА ПОВРЕДИ

Exterior view of a white HEIMMER robotic vacuum cleaner (no text or symbols visible on the device body)

- Akkumulátor: 14,4 V, 3350 mAh

Line drawing of a mechanical bracket or support structure (no text or symbols)

Töltőállomás

Tápkábel

Szúrő

Felmosórongytartó

Felmosórongy (mop)

Two identical three-bladed mechanical blades with no text or symbols

Oldalsó kefe

Tisztítókefe

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1. Lépés

1. Lépés

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4. Lépés
6. Lépés

Illustration of a robotic vacuum cleaner with a hand holding the device (no text or symbols present)

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1. Lépés

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1. Lépés

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1. Lépés

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1. Lépés

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1. Lépés

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Gombok funkciói

Top-down schematic of a circular device or appliance with central hub and side handles (no text or symbols)

Diagram showing a robotic vacuum cleaner connected to a wall-mounted device (no text or symbols present)

MEGJEGYZÉS:

Technical line drawing showing a robotic vacuum cleaner and a paper sheet with directional arrows (no text or symbols)

Line drawing of a car engine bay with a magnified inset showing the engine compartment (no text or symbols)

Technical line drawing of a circular device with internal components and a separate 3D schematic of a fan or antenna assembly (no text or symbols)

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1. Lépés

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1. Lépés

3. Lépés

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1. Lépés

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Technical illustration showing a device with adjustment knobs and hands cleaning the interior (no text or symbols)

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8. HIBAELHÁRÍTÁS