RocketStor 6418AS - External hard drive Highpoint - Free user manual and instructions

Product Type	External hard drive enclosure with hardware RAID controller
Brand	HighPoint
Model	RocketStor 6418AS
RAID Controller	RocketRAID 4522 (PCIe 2.0 x8)
Number of Drive Bays	8
Drive Interface	SAS or SATA
Drive Form Factor	3.5" HDD / 2.5" SSD
Maximum Capacity	Up to 64 TB (8 drives x 8 TB each)
Supported RAID Levels	0, 1, 5, 6, 10, 50, JBOD
Cache Memory	512 MB DDR3 ECC
Host Port	2x Mini-SAS (SFF-8088)
Dimensions (D x W x H)	9.37" x 5.67" x 12.80" (238 x 144 x 325 mm)
Weight	14.39 lbs (6.53 kg)
Power Supply	Internal AC 100-240V, 50-60Hz
Cooling	Active fan (temperature controlled)
Enclosure Material	Brushed aluminum
LED Indicators	Disk present, activity, enclosure power
Operating Temperature	5°C to 45°C (41°F to 113°F)
Operating Humidity	8% to 90% non-condensing
Certifications	CE, FCC Part 15 Class B, RoHS
Warranty	1 year
Included Accessories	8 disk trays, 2 SAS cables, power cord, screws, Quick Installation Guide
Compatible Operating Systems	Windows, macOS, Linux, FreeBSD (drivers included)
Maintenance	Keep enclosure clean and dust-free; use dry cloth; avoid liquid
Safety	Do not open enclosure; refer to qualified service personnel

Frequently Asked Questions - RocketStor 6418AS Highpoint

How do I set up the RocketStor 6418AS hardware?

Install hard drives into the included disk trays, insert trays into enclosure, connect enclosure to power and to your computer via the included Mini-SAS cables, install the RocketRAID 4522 card into a PCIe x8 (or compatible) slot in your PC.

What RAID levels does the RocketRAID 4522 controller support?

It supports RAID 0, 1, 5, 6, 10, 50, and JBOD.

How do I create a RAID array using the WebGUI?

After installing drivers and WebGUI, log in (username: RAID, password: hpt). Go to the Logical tab, click Create Array, select RAID level, name, initialization method, cache policy, block size, and disks, then click Create.

What should I do if a disk fails?

Identify the faulty disk via LED or WebGUI. Replace it with a new disk. If auto-rebuild is enabled (default), the array will rebuild automatically. Otherwise, go to Logical > Maintenance and add the new disk.

How do I access the WebGUI remotely?

Ensure Restrict to localhost access is disabled in Settings. On the host computer, get its IP address (ipconfig/ifconfig). On another computer on the same network, open a browser and go to http://[host IP]:7402.

Can I use SSDs with the RocketStor 6418AS?

Yes, 2.5" SSDs are supported using the provided mounting screws.

How do I update the firmware or BIOS?

Download the latest firmware from HighPoint website. Use the Physical tab in WebGUI to browse and submit the firmware file. Alternatively, create a bootable USB with the firmware and boot to DOS, then run the command from the README.

What is the maximum storage capacity supported?

Up to 64 TB, depending on drive sizes (e.g., 8 x 8 TB drives).

How do I silence the alarm beep?

Temporarily: click Beeper Mute in the Logical tab. Permanently: go to Setting > Enable audible alarm and set to disabled.

Is it possible to expand the capacity of an existing RAID array?

Yes, using Online Capacity Expansion (OCE) via the Logical > Maintenance > OCE/ORLM. You can add more disks while the array is running.

USER MANUAL RocketStor 6418AS Highpoint

RocketStor 6418AS User Manual

Exterior and interior views of a RocketStar 4.522 CPU board (no text or symbols on components)

January 15 ^th , 2016

Revision 1.1

HighPoint Technologies, Inc.

Copyright

Copyright © 2016 HighPoint Technologies, Inc. This document contains materials protected by International Copyright Laws. All rights reserved. No part of this manual may be reproduced, transmitted or transcribed in any form and for any purpose without the express written permission of HighPoint Technologies, Inc.

Trademarks

Companies and products mentioned in this manual are for identification purpose only. Product names or brand names appearing in this manual may or may not be registered trademarks or copyrights of their respective owners. Backup your important data before using HighPoint's products and use at your own risk. In no event shall HighPoint be liable for any loss of profits, or for direct, indirect, special, incidental or consequential damages arising from any defect or error in HighPoint's products or manuals. Information in this manual is subject to change without notice and does not represent a commitment on the part of HighPoint.

Notice

Reasonable effort has been made to ensure that the information in this manual is accurate. HighPoint assumes no liability for technical inaccuracies, typographical, or other errors contained herein.

FCC Part 15 Class B Radio Frequency Interference statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
  Modifications not expressly approved by the manufacturer could void the user's authority to operate the equipment under FCC rules.
  This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

European Union Compliance Statement

This Information Technologies Equipment has been tested and found to comply with the following European directives:

• European Standard EN55022 (1998) Class B

• European Standard EN55024 (1998)

Table of Contents

Product Overview....5

Kit Contents....5

RS6418S Enclosure Overview....7

RocketRAID 4522 Overview....8

Getting Started....9

Step 1: Setting Up the Hardware ....9

Step 2: Install/Update Drivers .... 11

Step 3: Install HighPoint RAID Management (WebGUI)....16

Step 4A: Create RAID Arrays using WebGUI....19

Step 4B: Create RAID Array using RocketRAID BIOS (PC only)....23

Step 4C: Create RAID Arrays using CLI (Windows / Linux / FreeBSD)....29

Step 5: Initialize and format the RAID Array....30

Manage your RAID array....35

RAID Spare Pool 35

Email Notifications 36

WebGUI Remote Login 37

Storage Health Inspection (SHI) 38

Utilizing the Health Inspector Scheduler 40

RAID Expansion (OCE/ORLM) 41

Updating RocketRAID HBA BIOS/Firmware 42

Updating BIOS/Firmware using WebGUI 43

Updating BIOS/Firmware using a bootable USB 43

Troubleshooting - Hardware....44

Enclosure Mute Button 44

LED Activity....45

PC hangs during Boot Up....47

Troubleshooting - Software 47

WebGUI - Connection cannot be established....48

Troubleshooting - RAID 48

Critical Arrays....48

Disabled Arrays....50

Setting up a Bootable RAID....50

Battery Backup Unit (BBU, sold separately) 52

Online Array Roaming....52

Tape Drive Module 52

SAS Expander Compatibility....53

Port Multiplier (PM) Compatibility ....55

Appendix A: Navigating RocketRAID 4522 BIOS Utility (PC only)....56

Appendix A-1: System Tab 58

Appendix A-2: Disk Tab 58

Appendix A-3: Array Tab 60

Appendix A-4: Controller Tab....63

Appendix A-5: Window Tab....65

Appendix B: Navigating the HighPoint WebGUI....65

How to Login HighPoint WebGUI....66

Appendix B-1: Global Tab 67

Appendix B-2: Physical Tab 68

Appendix B-3: Logical Tab 71

Appendix B-4: Setting Tab 79

Appendix B-5: Recover Tab....80

Appendix B-6: Event Tab 82

Appendix B-7: SHI (Storage Health Inspector)....83

Appendix C: WebGUI Icon Guide....84

Appendix D: RAID Level Reference Guide....86

Help....87

HighPoint List of Recommended Hard Drives 87

Contacting Technical Support 87

Product Overview

The RocketStor 6418AS bundle package includes an enclosure for housing your physical drives and a RAID Controller to manage and create RAID arrays of different levels.

• RocketStor 6418S Enclosure
  • HighPoint RocketRAID 4522 Controller

Kit Contents

Before getting started, check to see if any items are missing, damaged, or incorrect. For any discrepancy contact your reseller or go to www.highpoint-tech.com for online support.

Item	Count
8-Bay Tower Enclosure	1
8-Port SAS 6Gb/s Hardware RAID PCIe2.0 x8 Host Adapter	1
Low Profile Bracket	1
Disk Trays	8
SFF-8088(Mini-SAS) Cables	2
UL Power Cord	1
3.5” HDD mounting screws	32
2.5” SSD mounting screws	32
Quick Installation Guide	1
Feature Specifications	RocketStor 6418AS
Form Factor	External Mini-SAS (SFF-8088)
Host Port	2x Mini-SAS (SFF-8088)
RAID Controller /Bus Interface	RocketRAID 4522 / PCIe 2.0 x8
I/O Storage Processor	RAID-On-Chip Onboard
Onboard Cache	512MB DDR 3 Cache Memory with ECC Protection
RAID Level	0, 1, 5, 6, 10, 50, JBOD
Max. Capacity	Up to 64 TB
Number Of drives	Up to 8
Drive Interface	SAS, SATA
Drive Form Factor	3.5" & 2.5"
Chassis Material	Brushed Aluminum Housing
Dimension	9.37" (D) x 5.67" (W) x 12.80" (H)
Weight	14.39 lbs.
Warranty	1 Year
Advanced RAID Features	Configurable RAID Block Size up to 1MB
	Flash ROM for Upgradable Firmware
	DV Mode Technology
	Storage Health Inspector
	Redundant RAID Configurations
	Multiple RAID Partitions supported
	Online Array Roaming
	Online RAID Level Migration (ORLM)
	Online Capacity Expansion (OCE)
	RAID Initialization Background/Foreground/Quick
	Global Hot Spare Disk support
	Automatic and configurable RAID Rebuilding Priority
	NVRAM with Write Journaling enhances RAID integrity
	Disk Format compatible: 512, 512e, 4Kn
	Larger than 2 TB Drive and RAID Array support
	Spin down Massive Arrays of Idle Disks support
	Native Command Queuing
	Stagger Drive Spin Up
	Write Back and Write Through
	Configurable RAID Block Size up to 1MB
Storage Monitoring and Management Suite
RAID Management Suites:	BIOS/Firmware configuration tool, Browser-Based management toolCLI (Command Line Interface) - scriptable configuration tool, API package
SMTP	Email Alert notification
Alarm Buzzer	Buzzer beeping for Fan Failure or Temperature exceeds 50°C
Operating System Support
Windows	Window 2008 and Window 7 and later
Linux	Linux: RedHat Enterprise, Open SuSE, Fedora Core, Debian, Ubuntu / Linux Driver embedded into Kernel 3.9.4 and later
FreeBSD	Yes (Driver embedded in FreeBSD 9.0 and later)
Mac OS X	Mac OS X 10.6 and later (Driver embedded into Mac OS X 10.9 and later)
Operating Environment
Temperature	(operating) 5°C - 45°C(non-operating) -40°C - 65°C
Relative Humidity	(operating) 8% - 90% RH (Non-condensing)(non-operating) 5% - 95% RH (Non-condensing)
Certification	CE, FCC, RoHS

RS6418S Enclosure Overview

Figure 1. Front Panel Overview

Figure 2. Back Panel Overview

Front Panel

Disk Present LED	Indicates disk is present and available
Disk Status LED	Indicates disk is performing I/O operations
Enclosure Power LED	Indicated enclosure is properly powered
Back Panel
External Mini-SAS connector	SFF-8088 port
Mute Button	Mutes enclosure alarm only. Alarm sounds off only when FAN and TEMPERATURE fail.
AC Power Input	Connect power cord here
Power Switch	O - Off / I - On
Kensington Lock Slot	Enclosure security slot

RocketRAID 4522 Overview

RocketRAID 4522 Key
PORT1	mini-SAS (SFF-8088) ConnectionCorresponds to channel 1-4
PORT2	mini-SAS (SFF-8088) ConnectionCorresponds to channel 5-8
BEEP	Alarm/Beeper
J9	I2C Bus
J6	Battery Backup Unit (BBU) Connector

Getting Started

Thank you for purchasing HighPoint Technologies RocketStor 6418AS. You are only a few steps away from utilizing RAID storage using the industry's most affordable hardware RAID solution.

To start using your RocketStor 6418AS take the following steps:

1. Setting up the Hardware (pg. 9)
2. Install/Update drivers (pg. 11)
3. Install HighPoint RAID Management (WebGUI) (pg. 16)
4. Create RAID Arrays (pg. 19)
5. Initialize and format RAID Volumes (pg. 30)

Step 1: Setting Up the Hardware

Ensure all items listed under Kit Contents are included in your package. For any discrepancy contact your reseller or submit a support ticket online at www.highpoint-tech.com/websupport.

Preparing the Enclosure

1. Press then pull the blue tab on the disk tray to unlock and slide the disk tray out. Then mount your hard drives onto the tray using the provided screws. Repeat for up to four hard drives.

Exterior view of a black hard drive chassis with mounting holes and a blue indicator button (no text or symbols visible)

Figure 3. 3.5" HDD mount points

3D rendering of a gray rectangular electronic device with mounting holes and a blue connector (no text or symbols visible)

Figure 4. 2.5" SSD mount points

1. Place the enclosure upright on a stable, flat surface

2. Connect the enclosure to a power source with the AC Power Cord

3. Connect the enclosure to the included RocketRAID 4522 using the mini-SAS to mini-SAS cable (SFF-8088)

Close-up of a black server tower with attached network ports and a blue cable inserted (no visible text or symbols)

Figure 5. Mini-SAS connection on RS6418S enclosure back panel

Preparing the RocketRAID HBA (Host Bus Adapter)

The following instructions describe how to prepare your RocketRAID 4522 HBA for use.

To install your RocketRAID 4522:

Important: Before installing the RocketRAID 4522 Controller, ensure that your system is powered OFF.

1. Locate a PCI Express 2.0 x8 slot (or compatible slot) on your PC motherboard.

2. Note 1: Refer to your PC manual for instructions on how to access your motherboard.

3. Note 2: Refer to your motherboard manual for instructions on how to locate your PCI Express slot.

4. Align the RocketRAID 4522 with the PCI Express slot and push straight down until the card is fully seated.

5. Tighten the connection by fastening the RocketRAID bracket and enclosure together with a screw.

6. Continue to Step 2: Install/Update Drivers

A PCI-Express 2.0 x8 card is compatible with PCI-Express 2.0 x16 and PCI-Express 3.0 x16 slots.

Step 2: Install/Update Drivers

Installing Drivers on an Existing Operating System

Drivers provide a way for your operating system to communicate with your new hardware. Updating to the latest drivers ensures your product has the latest performance, stability, and compatibility improvements. Drivers are updated regularly at www.highpoint-tech.com.

For Windows Users:

1. Download the latest driver files from our website www.highpoint-tech.com > Support > Documents and Downloads > RocketStor 6418AS.

2. Extract the downloaded files onto your PC and note the location of the files.

1. Open Windows Device Manager (Control Panel > Hardware and Sound > Devices and Printers > Device Manager).
2. Under Other devices, right-click RAID Controller.
3. Click Update Driver Software.

1. Click Browse my computer for driver software.

1. Navigate to where you saved the driver files.

1. Click OK.

2. Click Next, Windows security will prompt to ask if you are sure you want to install HighPoint Software.

1. After clicking Install, driver will be installed.

1. Reboot for changes to take effect.

For Mac Users:

1. Obtain latest driver online at www.hptmac.com
2. Click the downloaded file.

1. A mounted volume will appear on the desktop. Click the icon to open the volume.
2. Click the driver package to start installation (.pkg file)

1. Follow the on-screen instructions of the installer.

1. Reboot computer for changes to take effect.
2. Make sure Driver Installed is Yes

Hardware ATA Audio Bluetooth Camera Card Reader Diagnostics Disc Burning Ethernet Cards Fibre Channel FireWire Graphics/Displays Hardware RAID Memory NVMExpress PCI	RocketRAID 4522 SAS Controller:
	Name:	RocketRAID 4522 SAS Controller
	Type:	RAID Controller
	Driver Installed:	Yes
	Tunnel Compatible:	Yes
	Pause Compatible:	Yes
	MSI:	Yes
	Bus:	PCI
	Slot:	Thunderbolt@193,0,0
	Vendor ID:	0x1103
	Device ID:	0x4522
	Subsystem Vendor ID:	0x1b4b
	Subsystem ID:	0x9580
	Revision ID:	0x00b3
	Link Width:	x4
	Link Speed:	5.0 GT/s

Click Apple Icon > About this Mac> System Report > PCI

Step 3: Install HighPoint RAID Management (WebGUI)

The HighPoint RAID Management (WebGUI) software is a useful tool used to create, maintain, and view your RAID arrays.

For Windows Users:

1. Download the latest WebGUI from our website at www.highpoint-tech.com > Support > Documents and Downloads > RocketStor 6418AS > Windows WebGUI.
2. Extract and open the contents of the downloaded file.

1. Double-click HighPoint RAID Management.exe.

1. Follow the on-screen instructions to complete the WebGUI installation
2. Double-click the HighPoint RAID Management desktop icon to start the WebGUI. Alternatively, type http://localhost:7402 in your browser address bar.

1. Your default web browser will open and prompt for a username and password (Default username: RAID / password: hpt). Username and password are case-sensitive.

For Mac Users:

1. Download the latest WebGUI from our website www.highpoint-tech.com > Support > Documents and Downloads > RocketStor 6418AS > Mac WebGUI
2. Double Click the downloaded Mac WebGUI file.

1. Double click the HighPointWebGUI.pkg to start the WebGUI installer.

1. Follow the installer on-screen instructions to complete the WebGUI installation.

2. Double-click the HighPoint RAID Management desktop icon to start the WebGUI.

1. Your default web browser will open and prompt for username and password (Default username: RAID / password: hpt). Username and password are case-sensitive.

Uninstalling HighPoint RAID Management (WebGUI)

For Windows Users:

1. Open Control Panel.
2. Click Uninstall a program.
3. Select HighPoint RAID Management to uninstall.

For Mac Users:

1. Navigate to /Applications/HPTWEBGUI/uninstall.
2. Click on the uninstall script.
3. Type in the Administrator password when prompted.

Step 4A: Create RAID Arrays using WebGUI

For Mac and Windows users:

1. Login to WebGUI (Default username: RAID / password: hpt).
2. Once logged in, click the Logical tab.

Figure 6. Click Logical to go to create array page.

1. Click Create Array:

1. The RAID creation page provides many features, options, and settings. Detailed descriptions are provided on pg. 60.
2. Select RAID 5 for Array Type. (RAID Quick Reference on pg. 86)
3. Set array name as "Tutorial_Array".
4. Select Quick Init as the initialization method. (Note: Quick Init gives immediate access to the array by skipping parity synchronization. Recommended for testing/verification purposes or when new disks are used.)
5. Select Write Back as the Cache Policy for better disk write performance.
6. Select 64K as the Block Size.
7. Select all 4 available disks.
8. Leave the Capacity, Sector Size, DV mode, and Disk Cache Policy settings at their default values.
9. Click Create.

Figure 7. Create Array page.

1. Once created, the WebGUI will acknowledge the array has been created and the system will prompt you to initialize the new volume.

Figure 8. (Mac OS X) Array successfully created.

Figure 9. New volume needs to be initialized before use.

Figure 10. (Windows) Array successfully created.

Figure 11. (Windows) For Windows platforms, user will be prompted to initialize disks in Disk Management.

1. Tutorial_Array can now be seen under Logical Device Information. (Take note that the OS name is HPT DISK 0_0; this will help identify which volume to initialize)

Logical Device Information
Name	Type	Capacity	BlockSize	SectorSize	OS Name	Status
Tutorial_Array	RAID 5	9.00 TB	64k	512B	HPT DISK 0_0	Normal	Maintenance

Figure 12. Tutorial_Array is now created and can be seen in Logical tab.

Step 4B: Create RAID Array using RocketRAID BIOS (PC only)

RAID arrays can also be created using the RocketRAI BIOS. To enter the RocketRAID BIOS press CTRL + H during PC boot up.

Legacy disks, or disks that contain previous partitions, have to be initialized before they can be used for RAID.

Figure 13. 4 Legacy disks are shown here.

Initializing Disks

Before initializing, you must make sure you have the disk panel selected. The gold frame represents your current selection. By default, you start on the disk panel.

1. Press ALT + W to access Window tab.

2. Select disk(s).

3. Use keyboard arrow keys to navigate and press Enter to select desired disk(s).

4. Once disks are selected, press ALT + D to activate disk tab.
5. Select Initialize.

System Disk Array Controller Window
Channel (1) 1 (2) 2 (3) 3 ◆(4) 4	Information...
	Initialize Toggle Spare Unplug
	Turn on write cache Turn off write cache
	Rescan [Alt+R]
	Identify disk [Alt+F]

Figure 14. Four disks are selected and about to be initialized.

1. Press Enter.
2. A prompt will warn you that data will be erased.

1. Select Yes.
2. Once initialized, you can proceed to create an array.

Create Arrays

1. Navigate to the disk panel (ALT + W, then press 1)
2. Select each disk you wish to include in your array

Figure 15. Each selected disk has (#) symbol on the left.

1. Press ALT + A to open array panel
2. Press Create:

Figure 16. Press ALT+A to open menu, then select create.

1. Press Spacebar to navigate and make selections (TAB also navigates between windows)

Figure 17. RocketRAID BIOS create array option menu.

1. Press Create (ALT + E)

2. A prompt about sector size will pop up, select a sector size (irrelevant for Windows XP 64-bit and later.)

1. Your created array will show up in the Array Window.

Figure 18. Array RAID5_00 has been created.

1. Exit the BIOS (ALT + X). Alternatively, ALT + S to open System Tab, then select Exit.

Step 4C: Create RAID Arrays using CLI (Windows / Linux / FreeBSD)

Start your operating systems console such as command prompt (Windows). On the command line, type hptraidconf to start HighPoint CLI. Enter your login credentials when prompted (default username: RAID / password: hpt).

In order to see the devices connected to the controller, type querydevices.

The device ID gives the position of each drive and is needed to select which drive will be included in the array.

To create a 4 disk RAID 5 array named Tutorial_Array input the following command:

HPT CLI > create RAID5 name=Tutorial_Array disks=1/1,1/2,1/3,1/4

To view the created array, type query arrays.

For more HighPoint CLI information type help in the command line or refer to the documentation included in the software package.

Step 5: Initialize and format the RAID Array

Before using the newly created RAID array, you must initialize and format the new volume.

For Windows Users:

1. After creating the RAID array, open Windows Disk Management.
2. Disk Management will ask to initialize unknown disks either in MBR format or GPT.

Figure 19. (Windows) Disk Management asks to initialize the disks before use. As a general rule, select MBR for disks less than 2TB and GPT for disks greater than 2TB.

1. Right click the new disk, and click properties.

1. In properties, check and make sure it is a HPT VD (HighPoint Virtual Disk).

Figure 20. Disk properties show HPT VD 0-0.

1. Once the disk has been confirmed, right click the unallocated space and click New Simple Volume.

Disk 0 Basic 13972.19 GB Online	13972.19 GB Unallocated	New Simple Volume...
		New Spanned Volume...
		New Striped Volume...
		New Mirrored Volume...
		New RAID-5 Volume...
Disk 1 Basic 1863.02 GB Online	System Reserved 350 MB NTFS Healthy (System, A)	Properties
		Help

Figure 21. Right Click unallocated space, then click New Simple Volume.

1. Follow the on-screen instructions to configure and format the drive.
2. Once finished, the new volume will receive a drive letter and be available for use.

Figure 22. RAID array is now formatted as NTFS and drive letter E:

For Mac Users:

1. After creating a RAID array, click Initialize when prompted. (Note: If you ignored the prompt, simply open Disk Utility).

Figure 23. Disk Utility for Mac.

1. In Disk Utility, select the Volume you created on the right, then click the Erase tab.

1. Select the desired disk format and disk name then click Erase. (Note: All previous data on disks will be erased.)

1. When finished, your new RAID volume will be available for use.

Figure 24. (Mac) Tutorial_Array volume created and mounted on desktop.

Manage your RAID array

The following features allow you to monitor and maintain your arrays to prevent any critical failures from occurring:

• Spare Pool (pg. 35)
• Email Notifications (pg. 36)
  • SMART Monitoring (pg. 38)
  • Health Inspector Scheduling (pg. 40)

RAID Spare Pool

Physical drives marked as a spare will automatically be added to a redundant RAID array (RAID levels 1, 10, 5, and 6) whenever there is a disk failure. Enabling this feature minimizes the chances of data loss since it reduces the time an array is in critical status.

Add/Remove Spare

Using WebGUI:

1. Log in WebGUI
2. Click Logical
3. Click Spare Pool
4. Check the box for the disk you want as a spare from Available Disks
5. Click Add Spare

Disks added to the spare pool will show under Spare Pool and can be removed by checking the disk checkbox from Spare Pool > Click Remove Spare.

Using RocketRAID BIOS:

1. Navigate to the disk panel (Press ALT + W, then press 1)
2. Use keyboard arrow keys to select desired disk
3. Press enter to confirm each selection
4. Press ALT + D to open disk tab
5. Select Toggle Spare

Disks added to the spare pool will show under Spare Pool and can be removed by checking the disk checkbox from Spare Pool > Click Remove Spare.

Email Notifications

When enabled, all added recipients will receive an email notification for any event log entries. (More information about events refer to pg.)

To set up email alerts:

1. Check the Enable Event Notification box.
2. Enter the ISP server address name or SMTP name.
3. Type in the email address of the sender (email account that is going to send the alert).
4. Type in the account name and password of the sender.
5. Type in the SMTP port (default: 25).
6. Check support SSL box if SSL is supported by your ISP (port value will change to 465, refer to your ISP if you have a specific SMTP port.

Note: After you click 'Change Setting' the password box will become blank.

Adding Email Recipients

You can add multiple email addresses as receivers of a notice.

1. Type the email of the recipient in the E-mail text box.
2. Type the name of the recipient in the Name text box.
3. Check which type(s) of events will trigger an email in the respective Event Level check boxes.
4. (Optional) Click test to confirm settings are correct by sending out a test email.
5. Click add to add the recipient to recipient list.
6. The added recipient will display in under Recipients.

The email will send to your recipients the output recorded in the event log.

Figure 25. Example event log email message.

WebGUI Remote Login

A user connected to a local network can remotely access the WebGUI using the IP address of the host device.

To obtain your IP address

For Windows Users:

1. Open a command prompt window on the host computer.
2. Type ipconfig.
3. Look for the section that contains your network adapter information.
4. Note the IP address.

Figure 26. Example: The IPv4 address is under Ethernet adapter Ethernet 4 and is 192.168.1.143

Note: Make sure Restrict to localhost access is disabled in WebGUI Setting (Refer to setting)

You can then remotely access the WebGUI using any other computer that is in your local network by opening any web browser and typing http://{IP address of host computer}:7402 (default port is 7402).

For Mac Users:

1. Open a terminal window on the host computer (computer that is connected to the RS6414VS enclosure.)
2. Type ifconfig.
3. Look for the connection that has status: active
4. Write the IP address located after inet:

Figure 27. Example: en2 has active status, the IP is 192.168.1.254

Storage Health Inspection (SHI)

The Storage Health Inspector (SHI) monitors each individual disk's health. Monitoring disk SMART attributes can prevent critical RAID failures from occurring.

This section covers the following:

• Enabling SMART Monitoring
• Disabling SMART Monitoring
- Changing HDD Temperature Threshold

Enabling SMART Monitoring

To access the SMART attributes of an individual disk:

1. Log in to WebGUI (default user: RAID password: hpt).
2. Select the proper controller using the drop down menu on the top left.
3. Click the SHI tab.
4. Click SMART on the desired disk.
5. Click Enable to enable SMART monitoring.

Disabling SMART monitoring

You have the option to disable SMART monitoring on each individual disk:

1. Select the proper controller using the drop down menu on the top left.
2. Click the SHI tab.
3. Click SMART on desired disk.
4. Click Disable.

Note: Disabling SMART will prompt the Storage Health Inspector to change the disk status to 'Failed'. The RocketRAID alarm will not alert you when this setting is disabled. Any potential warnings related to S.M.A.R.T attribute technology will not trigger.

Changing HDD Temperature Threshold

To ensure hard disk temperatures remain cool, enable SMART to monitor disk temperatures. In SHI, you can set a threshold so that the WebGUI or controller alarm (if enabled) can warn you when physical disks get too hot.

1. Log in to WebGUI.
2. Select the controller from the drop down on the top left.
3. Click SHI.
4. Type the desired harddisk temperature threshold (°F).
5. Click Set.

Utilizing the Health Inspector Scheduler

The Health Inspector Scheduler (HIS) enables you to periodically check your disk/arrays to ensure they are functioning optimally.

Creating a New Verify Task

All arrays will appear under New Verify Task

1. Log in to WebGUI.
2. Select the proper controller from the top left drop down.
3. Click SHI.
4. Click Schedule.
5. Select the array you want to schedule the verify task.

6. Type the name in Task Name entry box.

7. Choose whether you want to schedule.

• One time verify task on specific date (YYYY-MM-DD) at (HH:MM:SS, 24-hr clock).
- Or a specific schedule you can adjust based on Daily, Weekly, or Monthly options.

1. Click Submit.

2. Your entry will appear under Tasks List.

Note: New Verify Task box only appears if you have normal status arrays. If you have a critical array, New Rebuild Task will replace New Verify Task.

RAID Expansion (OCE/ORLM)

Important: It is recommended to Verify/Rebuild your array before Expanding or Migrating. Once you start an OCE/ORLM procedure, you can stop the process but it must be resumed until completion.

To add more capacity to your current configuration follow these steps:

1. Log in WebGUI
2. Select desired controller from drop down menu on top left
3. Click Logical
4. Click Maintenance for the array you want to change
5. Select a different RAID level to Migrate
6. Select the same RAID level to Expand

1. Important: Record all the physical drives currently in array.
2. Click ORLM
3. Select the physical drives you recorded earlier and the drives you want to add
4. Click Submit

Upon submission, you will receive a prompt stating ORLM created successfully.

The Logical Device Information for the migrating/expanding array will change status to migrating/expanding.

Updating RocketRAID HBA BIOS/Firmware

Having the latest BIOS ensures you have the latest firmware stability and performance improvements. Updating the BIOS may fix boot up or system resource issues; make sure to read the README before making any changes.

A few reasons as to why update BIOS/Firmware:

BIOS resource issue

Inefficient BIOS code may cause your boot-up to hang during POST.

Compatibility fixes	Updating firmware may fix issues that occur when using new hardware
Bug fixes	Bugs that are discovered post release are fixed in subsequent updates.

Updating BIOS/Firmware using WebGUI

Keeping the firmware up to date ensures that your RAID controller the latest compatibility and performance updates.

1. Locate the latest firmware on our webpage at www.highpoint-tech.com.
2. Extract the contents of the file.
3. Refer to the readme (if included) to make sure you have the correct firmware for your HBA Note: Your HBA name and properties can be found in the WebGUI > Physical Tab.
4. Locate the proper firmware file
5. Login to WebGUI, then click the Physical tab.
6. Under Update Firmware, click Browse and browse to your firmware file.
7. Click Submit.
8. Reboot for changes to take effect.

Updating BIOS/Firmware using a bootable USB

Create a bootable USB using a utility such as Rufus. Caution: Creating a bootable USB will erase all previous data stored on it.

1. Download the latest BIOS/Firmware file found at www.highpoint-tech.com
2. Extract the file contents onto the bootable USB
3. Read the README for instructions on how to flash the BIOS onto your hardware.
4. Reboot your computer into DOS mode by:
5. Setting boot priority to the bootable USB
6. Removing all bootable drives (OS, CD Drives) from motherboard and leaving only the bootable USB and RocketRAID card plugged in
7. Once in DOS mode, you should see a command line interface

Figure 28. Bootable USB formatted with Rufus Utility, FreeDOS CLI (Command Line Interface)

1. Type in the command you found in the README (ex. load.exe
2. Reboot

Troubleshooting - Hardware

If you face any hardware related issues involving the RS6418S enclosure, disk drives or RAID controller, refer to the following sections for troubleshooting tips. For all other problems, submit a support ticket at www.highpoint-tech.com/websupport.

Enclosure Mute Button

The mute button on the back will mute the alarm for enclosure related issues such as enclosure FAN or TEMPERATURE failures. Failures associated with the RAID controller will trigger the RAID card alarm, and cannot be muted with the enclosure mute button.

LED Activity

The following information tells you how to interpret LED activity seen on the enclosure and disk trays.

Table 1. LED Status Information

LED Status	Interpretation
STABLE GREEN	Disk is detected and connection has been made
BLINKING BLUE	Disk is in use and performing I/O activity such as:Rebuilding an arrayVerifying data integrityTransferring data
STABLE BLUE	Enclosure is properly powered on

UNLIT

- Unit is powered OFF

- Disk tray is empty

Table 2. LED Diagrams

LED Location	Icon	Normal	Faulty
Disk Tray Top LED		When powered on, the top LED will be a STABLE GREEN
Disk Tray Bottom LED		When I/O operations are running normally, LED will be BLINKING BLUE.
Power LED		When enclosure is powered on LED will be SOLID BLUEPower LED will be UNLIT if not connected to a running host system

Table 3. LED Reference Chart

	Present	Active	Failed	Identify
Disk Tray	GREEN	BLUE	N/A	N/A
Enclosure LEDs	BLUE		N/A	N/A

Present - Indicates that the disk is present and available.

Active - Indicates the disk is performing disk I/O

Failed - Indicates disk failure (Not Applicable for RS6418X Series)

Identify - Identify LED is a setting that can be enabled in Physical > devices. This setting will bring up a RED LED for the drive that is enabled for easy identification. (Not Applicable for RS6418X Series)

PC hangs during Boot Up

The most commons symptom for this problem is the lack of resources.

There are two methods to fix this problem:

1. Update your motherboard BIOS
2. Update your RAID Controller BIOS

Update Motherboard BIOS

To update your motherboard BIOS, refer to your motherboard manufacturer's user manual or website.

Update RocketRAID BIOS

To update RocketRAID BIOS refer to either of these sections:

• Using a Bootable USB to update BIOS.
- Updating the BIOS through WebGUI Note: Press END to bypass the RocketRAID BIOS splash screen so you can boot up windows and access WebGUI.

Troubleshooting - Software

If you face any software related issues involving the HighPoint RAID Management (WebGUI), refer to the following sections for troubleshooting tips. For all other problems, submit a support ticket at www.highpoint-tech.com/websupport.

WebGUI - Connection cannot be established

1. Check the connection of the card with its PCI Express slot. (PCIe 2.0 x8 for RR4522)
2. Check and make sure the cables are not faulty.
3. Check Device Manager (Windows) or System Report (Mac) to verify the device and drivers are installed and detected by the OS

a. For Windows Users:

i. Open Device Manager.
ii. Click on the Storage Controller tab.
iii. Check to see if RocketRAID 4522 SAS Controller is listed.
iv. If RocketRAID 4522 SAS Controller is not listed, check to see if RAID Controller is under Unknown devices.
v. If RAID Controller is under Unknown Devices, re-install RocketRAID drivers.
vi. If RAID Controller is not present, recheck your hardware and cables.

b. For Mac Users:

i. Click the Apple Icon on the menu bar.
ii. Click About this Mac > System Report.
iii. Click PCI.
iv. Check to see the Type: RAID Controller and Driver Installed: Yes.
v. If Driver Installed is No, re-install the drivers.
vi. If RAID Controller is not present, recheck your hardware and cables.

Troubleshooting - RAID

If you face any RAID related issues involving your RAID array, refer to the following sections for troubleshooting tips. For all other problems, submit a support ticket at www.highpoint-tech.com/websupport.

Critical Arrays

When your disk is critical, that means your array as a whole is still accessible, but a disk or two is faulty (depending on your RAID level) is in danger of failing.

Common scenarios for critical array status

• Unplugging disk that is part of an array
• Bad sector detected on a disk part of the array
• Unrecoverable data during rebuilding
• Defective port or cable interrupts rebuilding process

To recover from this situation,

1. Backup your existing data.

2. Identify which disk is faulty.

3. You can refer to the LED lights on the enclosure.
   • Refer to the WebGUI Logical tab and Event tab.

4. Re-insert the faulty disk or replace with a new disk.

- Array will rebuild automatically if you enable auto-rebuild setting and you simply reseated the faulty disk. Note: Click Rescan if array still does not rebuild automatically.

1. Once a new disk is added, add the new disk into the critical array.

2. Log in to WebGUI.

3. Click Logical Tab.

4. Click Maintenance > Add disk > select the appropriate disk.

5. Rebuild should start automatically.

- If rebuild does not start, click 'Rescan' on the left hand panel.

Note: Rebuilding an array takes on average 2 hours per 1 Terabyte of disk capacity. The process will scan through the entire disk, even if you have very little used disk space.

Rebuild failed

If rebuilding fails to complete due to bad disk sector errors (check in the Event Log), there is an option to continue rebuilding on error in HighPoint WebGUI.

1. Log in to WebGUI.
2. Click Setting tab.
3. Under System Setting, change Enable Continue Rebuilding on Error to Enabled.

This option will enable rebuilding to ignore bad sectors and attempt to make your data accessible. It is important to backup immediately after backup is complete and replace or repair any disk(s) with bad sectors.

Critical array becomes disabled when faulty disk was removed

If this is the case, check to make sure you removed the correct disk. When you remove the wrong disk from a critical array, the array status may become disabled. Data is inaccessible for disabled arrays. Follow these steps to restore the previous state:

1. Shut down your PC.
2. Shut down the RS6418S Enclosure.
3. Place all disks, including the removed disks, back to original array configuration.

4. Boot up PC.

5. Once array is back to critical status, identify the correct disk (using the event log) and replace it.

Disabled Arrays

If two or more disks in your array go offline due to an error or physical disconnection your array will become disabled.

To recover a disabled array, using the 'Recover Tab' will yield the best results. To utilize the Recover tab, you will need to insert the exact physical drives that are listed on the recover list. The goal of using recover is to get the RAID status back to critical/normal, allowing you to access and back up your data.

Example: RAID 5 Disabled Array:

Recover with RAID Maintenance

1. Log in to WebGUI.
2. Click Maintenance for the array that is disabled.
3. Click Recover.

Recover RAID with Recover Tab

Before using the Recover tab to recover your array, check to see if the RAID array is listed in your Recover List. Once you have confirmed the RAID array is there, proceed to delete the disabled array.

1. Log in to WebGUI.
2. Click Maintenance for the array that is disabled.
3. Click delete, to delete the disabled array.
4. Click Recover Tab.
5. Select the RAID configuration you just deleted.
6. Click Recover Array.

Setting up a Bootable RAID

For Windows Users:

Creating an array and then installing Windows OS onto the RAID configuration is a bootable array. Since you cannot use the conventional method of installing drivers, the drive must be loaded during installation.

Prepare the following items for installation:

• Operating System Install CD
• Driver files for RocketRAID 4522
• USB thumb drive

Instructions:

1. On first boot-up, press CTRL + H during the HighPoint RocketRAID splash screen to enter the BIOS RAID creation utility.
2. Create the array you want to install your Windows Operating System onto
3. With the array created, download the RS6418AS drivers from www.highpoint-tech.com and load them onto a USB. You will need to locate the files when prompted to load drivers during Windows Installation
4. Start Windows Installation.
5. When prompted Where do you want to install Windows? Click Load Driver
6. When prompted, click Browse
7. Browse to your connected USB and driver files you downloaded
8. Click OK, and once loaded, you will see a list of drivers detected.
9. Select the HighPoint driver file
10. Click Next, and you should see the RAID arrays you created
11. Select the RAID array and click Next
12. Follow the Windows installation instructions to complete your installation

Set Array as Boot Device

1. Enter RocketRAID BIOS during boot up (CTRL+H).
2. Navigate to settings using arrow keys.
3. Press Enter.
4. Press Enter again.
5. Select the desired RAID array.
6. You will return to the main screen once flag is set.

For Mac Users:

1. You must have an existing installation of the Mac operating system installed.
2. Set up the RS6418AS by following the steps outlined in Getting Started.
3. Once an array is created, the logical volume can be seen by your operating system
4. Use a 3^rd party disk cloning tool (eg. Carbon Copy Cloner) to copy your bootable drive onto the logical drive you just created.

Battery Backup Unit (BBU, sold separately)

When you set your RAID array or HDD to utilize write back cache, you sacrifice reliability for performance. Utilizing Write Through cache allows you to safe guard your data from power related failures, but it will be much slower.

A BBU is primarily used to safe guard arrays utilizing write back cache. When a power failure occurs, the battery will provide enough power to maintain the data in the cache for however long the battery capacity is.

Attaching the BBU

The connection will be made directly on the RAID controller J6 pins.

Checking the Battery Status

1. Log into WebGUI
2. Select the Controller the BBU is connected to
3. Select the Physical Tab
4. Charge status should be listed under Extended Information
5. For CLI, type query controllers

Online Array Roaming

One of the features of all HighPoint RAID controllers is online array roaming. Information about the RAID configuration is stored on the physical drives. So if the RS6314A fails or you wish to use another RAID controller, the RAID configuration data can still be read by another HighPoint card.

Tape Drive Module

The 4522 supports LTO Tape storage solutions.

1. Download the latest driver, BIOS, and WebGUI version for the RocketRAID 4522 from our website www.highpoint-tech.com
2. Direct Link: http://highpoint-tech.com/USA_new/series_rr4520-Download.htm
3. Download your preferred tape management software, such as P5 Archiware, PrerollPost, LTFS, Yoyota, etc. The tape drive will be detected in the HighPointWebGUI but managing the drive must be done using tape management software.

Login to HighPointWebGUI and check if the tape drive is detected.

1. Login to WebGUI
2. Select the controller tape is connected to
3. Click Logical tab

LTO-6 tape shows up in logical tab.

SAS Expander Compatibility

HighPointRocketRAID 4522 supports SAS Expanders which enables connectivity up to 128 hard drives.

Example:

WebGUI Physical Tab shows RocketRAID 4522 connected to an Areca 8026 SAS Expander.

As a result, the Controller is able to detect 16 drives using only 1 Mini-SAS port on the RocketRAID HBA. Under Physical Device Information (Location), the 1 represents the RR4522 port, E1 represents the SAS Expander unit, and 2...17 represents the additional channels connected to the SAS Expander.

Port Multiplier (PM) Compatibility

HighPointRocketRAID 4522 support port multipliers (PM) which enables connectivity of up to 40 hard drives.

Example:

Connected to 1 port on the RocketRAID 4522, the port multiplier split the signal to 4 other targets. Under Physical Device Information (Location), the 1 represents the RR4522 port, E1 represents the port multiplier, and 2...5 represents the additional channels connected to the PM.

Appendix A: Navigating RocketRAID 4522 BIOS Utility (PC only)

HighPoint RocketRAID BIOS utility allows you to create, manage, and maintain your RAID arrays without the need to install HighPoint WebGUI application.

During boot up, you will see a RocketRAID splash screen prompting you to press CTRL + H to enter the BIOS. The following keys will help you navigate through the menus, find information, and make adjustments to your RAID arrays.

RocketRAID 4522 BIOS Setting Utility v1.8
Copyright (c) 2014 HighPoint Technologies, Inc. All rights reserved.
▶ Press CTRL-H to enter setup ◀
Waiting adapter <1:0:0> to be ready... 

Figure 29. RocketRAID Splash Screen. Press CTRL + H to enter BIOS

Figure 30. Default Screen upon entering BIOS.

Table 4. Navigating the BIOS

Keyboard Arrow Keys	Navigate the menu bar
F10	Accesses the menu bar
TAB	Switches between windows
Enter	Make a selection
ALT +	Selects Menu Item (Ex. System can be accessed with ALT + S
Spacebar	Make certain selections (eg. creating arrays)
ESC	Exits a selection menu

Figure 31. Snapshot of RocketRAID BIOS menu bar

Table 5. Menu Bar Key

System	Exits the BIOS (ALT + X)
Disk	Displays disk InformationInitialize disksAdd disks to spare poolUnplugs disks
Array	Displays array informationCreate/delete/unplug arraysVerify array integritySet boot flag
Controller	Displays RAID controller informationAdjust controller settings
Window	View BIOS window panels
Help	www.highpoint-tech.com

Appendix A-1: System Tab

Press ALT + X to exit the BIOS.

Appendix A-2: Disk Tab

Access disk tab by navigating to disk and pressing enter, or press ALT + D.

Information	Provides physical disk information:Device Type: SATA or SASModel NumberSerial NumberFirmware RevisionCapacity (in sectors)Read Ahead (on/off)Write Cache (on/off)TCQNCQ (on/off)Spin up mode
Initialize	Initializes selected disks
Toggle Spare	Adds selected disks to spare pool
Unplug	Ejects selected disks
Turn on/off write cache	Toggles disk write cache ability
Rescan	Triggers HBA to rescan
Identify Disk	If applicable, will light up identify LED.

Initializing Disks

First you must navigate to the disk panel. By default, you start on the disk panel.

1. Press ALT + W to access Window tab.
2. Select disk(s).
3. Use keyboard arrow keys to navigate and press enter to select desired disk(s).
4. Press ALT + D to activate disk tab.
5. Select Initialize.

Figure 32. Four disks are selected and about to be initialized.

1. Press Enter.
2. A prompt will warn you that data will be erased.
3. Select Yes.
4. Once initialized, you can proceed to create an array.

Adding Disks to Spare Pool

1. Navigate to the disk panel (Press ALT + W, then press 1).
2. Use keyboard arrow keys to select desired disk.
3. Press enter to confirm each selection.
4. Press ALT + D to open disk tab.
5. Select Toggle Spare.

Unplugging Disks

1. Navigate to the disk panel (Press ALT + W, then press 1).
2. Use the keyboard arrow keys and Enter to select desired disks.
3. Press ALT + D to open disk tab.
4. Select Unplug.

Turn On/Off Disk Write Cache

1. Navigate to the disk panel (Press ALT + W, then press 1).
2. Select desired disks.
3. Press ALT + D to open disk tab.
4. Select Turn on/off write cache.

Rescan

Triggers motherboard to rescan the connection

Identify Disk (Not Applicable for RS6418X series)

Each selected disk will light the identify LED.

Appendix A-3: Array Tab

Array Information	Will disk the following information on selected array:• Array name• RAID type• Cache Policy• Block Size• Sector Size• Disk Members
Create/Delete/Unplug	Selected action will be performed on array
Verify	Initiates verifying array integrity
Start/Stop Task	Starts or stops the verifying/rebuilding process
Set boot	Sets boot flag on array

Creating an Array

1. Navigate to the disk panel (ALT + W, then press 1.)
2. Select each disk you wish to include in your array.
3. Press ALT + A to open array panel.
4. Press Create:
5. Press Spacebar to navigate and make selections (TAB also navigates.)

Array Type	Refer to RAID Level Reference Guide for information about different levels.RAID 0, 1, 5, 6, 10, 50, and JBOD
Cache Policy	Write-back - Any data written to the array will be stored as cache, resulting in better I/O performance at the risk of datafailures due to power outages. Data will be stored as cache before it is physically written to the disk; when a power outage occurs, any data in the cache will be lost.Write-through- Data written to an array is directly written onto the disk, meaning lower write performance for higher data availability. Without cache acting as a buffer, write performance will be noticeably slower but data loss due to power outages or other failures is significantly minimized.
Init Method	·Quick Init- This option grants immediate access to the RAID array by skipping the initialization process, but it will delete all data. Note: Skipping initialization is generally not recommended since residual data on disks may interfere with new data in the future.·Foreground- The array initialization process will be set at high priority. During this time array will be non-accessible, but initialization completion time will be shorter.·Background- The array initialization process will have a lower priority. During this time array will be accessible, but initialization completion time will be longer.·Keep Old Data - This option skips the initialization process and all data on each physical disk of the array will be untouched.
Name	Create array name
Capacity	Designate array capacity

1. Press Create (ALT + E)
2. A prompt about sector size will pop up, select a sector size
3. Array will show up in the Array Window

Figure 33. Array RAID0_00 has been created.

Verifying your array

1. Navigate to the array panel (Press ALT + W, then press 2).
2. Select desired array to verify (only if you have more than 1 array. If you only have 1 array, verify will automatically start).
3. Press ALT + A to open array tab.
4. Select Verify.
5. You can Start/Stop the process by selecting start/stop task.

Setting Boot Array

1. Navigate to the array panel (Press ALT + W, then press 2).
2. Select desired array.
3. Press ALT + A to open array tab.
4. Press Set Boot.
5. Window will close, reboot to confirm.

Appendix A-4: Controller Tab

Information	Provides certain controller information:Product IDPCI LocationIOP ModelSDRAM SizeFirmware VersionBattery InstalledBattery MB InstalledSerial NumberCPU Temperatures (Celcius)Board Temperature (Celcius)Controller voltage levels
Setting...	Configures certain settings:Enable audible alarmEnable Staggered spin upSpin down idle disk (minutes)Enable automatic rebuildContinue Rebuilding on errorINT13 supportUse single BCV entryStop on error

Controller > Setting Information

Enable Audible Alarm	Enables/Disables the RocketRAID controller alarm
Enable Staggered Spin up	(Default: Disabled) Enabling this setting will force the card to power on each hard disk sequentially (2 seconds between disks). Check with your disk manufacturer if your drive supports this feature.Number of drives per spin up:Select the number of disks per spin up (eg. 2 drives powered on every 2 seconds.)Delay between spin up (seconds):Time interval between spin ups.
Spin down idle disk (minutes)	Hard drives can be instructed to spin down when there is no disk activity for set period of time.
Enable automatic rebuild	When enabled, any new disk attached to the controller will automatically be used to rebuild a critical RAID array
Continue Rebuilding on error	Disk bad sectors can interrupt the RAID rebuild process. Enabling this option will allow rebuilding to continue, ignoring bad sectors.Rebuild Priority:This setting determines how HBA
	resources should be directed towards repairing broken RAID arrays.
Provide INT13 support	INT13 is the HBA's boot function
Use single BCV entry	When enabled (and if HBA hosts several logical disks) only the first disk will be reported to the motherboard BIOS.This setting could be useful when bottom from a disk or array attached to your RocketRAID HBA.
Stop on error	(Default: Enabled) If disabled, the host adapter BIOS menu will bypass array or device errors when booting the system

Appendix A-5: Window Tab

The Window is the default screen you see upon entering the BIOS. The Top panel shows all the physical drives detected, and the bottom panel shows all arrays created.

Maximize	Makes Selected Panel (Disk or Array) fullscreen. You can press TAB to toggle between disks and array panels.
Restore	Restores default panel configuration
1. Disk2. Array	Selects the panel you want to work with
Refresh	Refreshes panels

Appendix B: Navigating the HighPoint WebGUI

The HighPoint WebGUI management utility allows you to do several key things:

• View general system overview (see pg. 67)
- Update firmware and BIOS (see pg. 43)
- Create and remove arrays (see pg. 60)
- Change enclosure settings (see pg. 79)
- Troubleshoot faulty drives (see pg. 82)
• Monitor disk health (see pg. 83)

Tab Name	Function
Global View	View HBA (Host Bus Adapter) and Storage Properties
Physical	View Additional Controller propertiesUpdate BIOS/FirmwareView disk propertiesAdjust selected disk behaviors
Logical	Manage and create RAID arrays
Setting	Adjust WebGUI controls settings
Event	Show WebGUI Event Log
SHI (Storage Health Inspector)	View and schedule S.M.A.R.T monitoring
Recover	Revert to previously created arrays
Logout	Logout of WebGUI
Help	Additional WebGUI documentationOnline Web Support

How to Login HighPoint WebGUI

You can reach the HighPoint WebGUI log in page either by:

• Double clicking on the HighPoint RAID Management icon created on your desktop
• Opening your preferred web browser and typing http://localhost:7402 in the address bar.

The default username and password to login is

Username: RAID Password: hpt

Username and Password are Case-Sensitive (Username is not changeable)

Appendix B-1: Global Tab

The WebGUI Global view provides an overview of what each HighPoint controller card connected to your computer detects. It is also the first page you see when logging in.

• Host Bus Adapter Properties
• Storage Properties

On the top left of the page is a drop down menu that allows you to select which controller you want to manage (if you have multiple HighPoint controllers connected).

HBA Properties

• Host Adapter model: the model name of the controller
  • Enclosure Count: number of external enclosures detected
  • Physical drives: number of drives seen by the controller
• Legacy Disks: number of Legacy disks connected. Legacy disks are physical drives that have previous partitions stored on them.

Storage Properties

• Total capacity: the combined capacity of each physical disk connected to controller
- Configured capacity: the amount of space used for creating arrays
• Free Capacity: total amount of space unused

Appendix B-2: Physical Tab

The physical tab shows general and extended information about the controller you are using. Information about the firmware, BIOS, and operating temperatures are all located here. This information is useful for identifying what RAID controller model you have and to make sure you have the most updated version available.

The physical tab contains the following information:

• Controller Information
  • Extended Information
• Update Firmware
  • Physical Devices Information

Controller Information: Lists the controller model name, BIOS version, and vendor.

• Model Name: RocketRAID 4522 SAS Controller
• BIOS Version: v1.12 (as of 5/5/2015)
• Vendor: HighPoint Technologies, Inc.

Extended Information: Gives you additional information concerning the HBA (Host Bus Adapter) in the enclosure

• IOP Model: IOP chip model number
  • CPU Temperature: Displays computer temperature in Celcius (°C).
• Board Temperature: Displays the board temperature in Celsius (°C).
  • SDRAM Size: SDRAM size of the HighPoint controller card
• Battery Installed: Battery Backup Unit information
  • Firmware Version: Firmware version of the HBA
  • SAS address: the SAS address

Update Firmware: Allows you to update the controller BIOS through the WebGUI.

The following properties are part of the Physical Devices Information box under the physical tab.

• Model - Model number of the physical drive
• Capacity - Total capacity of the physical drive
- Revision – HDD device firmware revision number
- Read Ahead* - (Enable/Disable) Disk read ahead.
- Location - Device location (example: 1/2 states controller 1, slot 2)
- Write Cache* - (Enable/Disable) the disk write cache
- Max Free - space on disk that is not configured in an array
- Status - (Normal, disabled, critical) status of the disk
- NCQ* - (Enable/Disable) Native Command Queuing
- Serial Number - serial number of the physical disk
- Identify LED* - On/Off - toggle the IDENTIFY (RED) on the front panel
- Unplug - Safely ejects selected disk. Other methods of disk removal will trigger alarm if enabled.

* Disk properties that can be adjusted.

Read Ahead

Enabling disk read ahead will speed up read operations by pre-fetching data and loading it into RAM.

Write Cache

Enabling write cache will speed up write operations.

NCQ (Native Command Queuing)

A setting that allows disks to queue up and reorder I/O commands for maximum efficiency.

Identify LED

The Disk tray LED lights on the front panel can be toggled ON or OFF.

Rescan

Clicking rescan will immediately signal the controller to scan for any changes in the connection. Clicking this button will also stop any alarm if currently ringing.

Appendix B-3: Logical Tab

The Logical tab is where you are edit, delete, and maintain your RAID configurations, as well as, adding drives to your spare pool. The logical tab has the following settings:

• Create Array
• Spare Pool
• Logical Device
• Rescan
• Beeper Mute

An array is a collection of physical disks that will be seen as one virtual drive by your Operating System (OS). The RS6418AS has a RocketRAID 4522 controller capable of creating the following array types

Array Type:

• JBOD - Just a Bunch of Disks
- RAID 0 - Striping
- RAID 1 - Mirroring
• RAID 5 - Rotating Parity bit
• RAID 1/0 - Striping of Mirrored Drives
• RAID 5/0 - Striping of Distributed Parity
• RAID 6 - Double Parity Bit

Each RAID level has its pros and cons based on the application you use it for (Note: Refer to RAID level Quick Reference)

Array Name: the name that will be displayed in Logical Device Information (Default: RAID__)

Initialization Method:

• Keep Old Data: Opts to keep all the data on each drive untouched. Best for users that already have HighPoint RAID data on the selected drives.
• Quick Init: Grants immediate access to the array volume. This option will delete previous user data, but will not build parity. Recommended for testing purposes only or when new disks are used. Not recommended for RAID 5, RAID 50, and RAID 6.
• Foreground: The array initialization process will be set at high priority. During this time array will be non-accessible, but initialization completion time will be shorter.
• Background: The array initialization process will have a lower priority. During this time array will be accessible, but initialization completion time will be longer.

Note 1: Initialization takes a significant amount of time (approximately 2 hours per 1 TB).

Cache Policy (Default: Write Back)

Write Back – Any data written to the array will be stored as cache, resulting in better I/O performance at the risk of data failures due to power outages. Data will be stored as cache before it is physically written to the disk; when a power outage occurs, any data in the cache will be lost.

Write Through - Data written to an array is directly written onto the disk, meaning lower write performance for higher data availability. Without cache acting as a buffer, write performance will be noticeably slower but data loss due to power outages or other failures is significantly minimized.

Block Size (default: 64K)

[16K, 32K, 64K, 128K, 256K, 512K, 1024K are the supported block sizes]

This option allows you to specify the block size (also known as “stripe size”) for specific array types (RAID 0, 1, 5, 6, 10, and 50). Adjusting the block size allows you to tailor the array performance towards specific application. Consider the sizes of disk I/O data you

are dealing with; as a general rule larger disk I/O may benefit from smaller block sizes, and smaller disk I/O may benefit from larger block sizes. A block size of 64 KB is recommended since it gives balanced performance for most applications.

Capacity (Default: Maximum)

The total amount of space you want the RAID array to take up. When creating RAID levels, disk capacities are limited by the smallest disk.

Example Capacity calculation:

A RAID 5 organizes data in the manner shown below. All parity data will become unusable for the user and not included in the total disk capacity.

Disk 1	Disk 2	Disk 3	Disk 4
Data 1	Data 2	Data 3	Parity
Data 4	Data 5	Parity	Data 6
Data 7	Parity	Data 8	Data 9
Parity	Data 10	Data 11	Data 12

Therefore, RAID 5 capacity will be [SMALLEST DISK CAPACITY] * (number of disks - 1).

Sector Size (Default: 512B)

This option is irrelevant for Windows XP 64 and later. Current OS already support larger volumes, and introduce a partitioning method known as GPT (GUID partition table). This option, also known as VSS (Variable Sector Size) allows you to specify the sector size of the array, for use with older Windows Operating Systems.

DV Mode

This mode is specifically designed for video applications. The default firmware cache policy provides balanced performance for standard applications such as workstations, file servers, and web servers. But for DV mode, a special cache firmware is implemented specifically for large sequential writing (large I/O requests such as video files). Enabling DV mode will maintain the performance and consistency of transferring and processing video files.

There are several factors concerning DV mode to take note:

• DV mode only available for RAID 0, 5, and 6
• Only 1 RAID array you created can enable DV mode
• DV mode only works when array status is normal

DV Mode: (Enable special cache policy for DV/sequential write applications)

✓ Disable Enable

Margin: (Increasing the margin % will result in more stable performance, but decrease the maximum write performance.)

5%

Margin

[5% - 25%]

When DV mode is enabled, you have the option to set the margin.

This percentage represents the amount of space the designated cache will hold before flushing the data onto the drive. Increasing the margin % will result in more stable performance, but decrease the maximum write performance.

Alternatively, you can change the margin anytime in Logical > Maintenance for DV enabled array.

DV Mode:	Enable	Margin:	5%
(Enable special cache policy for DV/sequential write applications)		(Increasing the margin % will result in more stable performance, but decrease the maximum write performance.)	10%15%20%25%

Logical Device Information

Logical device tab is the default page upon clicking the Logical tab of the WebGUI. This page contains information about your RAID arrays and individual disks your system detects.

Logical Device Information

Arrays you create and the properties associated with them will appear here.

Maintenance

Once an array has been created, click maintenance for options to manage your array.

Array Information

Clicking on the maintenance button will show you the Array information box. Different array statuses (Normal, critical, disabled) will have different maintenance options.

Normal Status

A Normal Status Array has the following options:

Delete - deletes the selected RAID array

Unplug - powers off the selected RAID array

Verify - verifies the integrity of the RAID array

Change Cache Policy - Toggles between Write through and Write back cache

Change Margin - Adjust margin when DV mode is enabled

Rename - renames the RAID array

OCE/ORLM - Online Capacity Expansion / Online RAID Level Migration

Critical Status

A critical status array has all the normal status options except the following:

• The Array can no longer be renamed
- Add disk replaces the verify disk option

Once array status changes to critical, the faulty disk will be taken offline and you can either:

• Reinsert the same disk
• Insert new disk

Reinserting the same disk should trigger rebuilding status, since data on the disk would be recognized.

If you insert a new disk, clicking add disk will give you the option to select that disk and add it to the array.

Disabled Status

A disabled status array means that your RAID level does not have enough disks to function.

• Your data will be inaccessible.
• Rebuilding will not trigger, since RAID does not have enough parity data to rebuild upon.

Your options in Maintenance are:

Delete - will delete the array
Unplug - will take array offline, making it safe to remove
Recover - will attempt to recover the array using the list from the recover tab

Physical Device Information

• Location – which controller and port the drive is located in
• Model - model number of the drive connected
  • Capacity - total capacity of the drive
  • Max Free - total capacity that is not configured

Rescan

Clicking rescan will force drivers to report array status. For any disk(s) you hot plug into the device, do not click rescan until all physical drives are detected and appear under Logical Device Information.

Beeper Mute

The controller emits a beeping sound whenever an

• Array falls into critical status
• Array falls into disabled status
• You unplug a disk
• Your disk fails due to bad sectors
  • SMART sensors anticipate drive failure

If device is currently beeping, clicking Beeper Mute will mute the sound immediately.

Note: This button does not permanently mute the alarm. To permanently mute the alarm go to Setting > Enable audible alarm > Disabled.

Appendix B-4: Setting Tab

System Settings

Enable auto rebuild (default: Enabled)

When a physical drive fails, the controller will take the drive offline. Once you re-insert or replace the disk, the controller will not automatically rebuild the array unless this option is enabled.

Enable continue rebuilding on error (default: Enabled)

When enabled, the rebuilding process will ignore bad disk sectors and continue rebuilding until completion. When rebuild is finished, the data may be accessible but data inconsistency due to ignored bad sectors may cause problems in the future. If this option is enabled, HighPoint recommends user to check the event log for bad sectors.

Enable audible alarm (default: Enabled)

When a physical disk fails, the controller will emit an audible sound signaling failure. This option mutes the alarm.

Set Spindown Idle Disk (minutes) (default: Disabled)

When set, physical drives will spindown a certain amount of time after disk activity ceases. Only 10, 20, 30, 60, 120, 180, 240 minutes setting are available.

Restrict to localhost access (default: Enabled)

Remote access to the controller will be restricted when enabled, other users in your network will be unable to remotely log in to the WebGUI.

Rebuild Priority (default: Medium)

You can specify the amount of system resources you want to dedicate to rebuilding the array. There are 5 levels of priority [Lowest, Low, Medium, High, Highest]

Port Number (default: 7402)

The default port that the HighPoint WebGUI listens on is 7402. You may change it to any open port.

Password Setting

Changing your WebGUI password

Under Password Setting type your new password and confirm it, then click submit.

Email Setting

You can set the controller to send an email out to recipients of your choosing when certain events (refer to Event Tab) trigger.

Appendix B-5: Recover Tab

Previously created arrays will be stored under this tab. Recovering an array from here will attempt to recover a 'disabled' array and make it 'normal'.

The Recover List will list all your previous and current created arrays. Each entry will list the following properties:

• Array name
• RAID level
• Array Capacity
  • Time created (YYYY/MM/DD, HH/MM/SS, 24 hr clock format)
• Location of physical drives
  • Model of physical drives

Important: When recovering an array it is important to note the location and model of each physical drive because you can only recover using those exact positions and drive model.

How to Backup your Recover List

The recover list is a record of your previously created arrays containing the model and location information of your physical drives. Recovering from the list could help bring a disabled array back to normal status for emergency data retrieval.

To backup your recover list:

1. Log in to WebGUI
2. Click Recover Tab
3. Click Backup to File
   Note: The file will be saved as hptrec.rec

How to Reload your Backup Recover List

In the case that you cleared the recover list or it does not appear for any reason, you can recover it if you saved the list beforehand.

To reload your recover list

1. Log in to WebGUI
2. Click Recover Tab
3. Under Update Recover List click Browse...
4. Locate your previously saved hptrec.rec file and select it Note: loading a back up recover list will completely replace the current recover list.
5. Click Submit

Appendix B-6: Event Tab

In the event tab, you can see log entries associated with the HighPoint device. The event log provides useful information when troubleshooting your set up.

In the event tab, there are four options available:

• Download - Save the log file on your computer
• Clear - Clears all log entries
• Prev - View previous log page
• Next - View next log page

Table 6. Event Log Icon Guide

Icon	Name	Definition
	Information	Includes general administrative tasks:Create/delete arraysConfiguring sparesRebuilding arraysConfiguring event notificationsConfiguring maintenance
	Warning	Alerts issued by the Host Adapter:High temperaturesSector errorsCommunication errorsVerification errors
	Error	Hardware related problemsHard disk failureBroken errorsMemory failure

The event view is a basic error logging tool built into the HighPoint WebGUI.

Appendix B-7: SHI (Storage Health Inspector)

• S.M.A.R.T Attributes
• HDD Temperature Threshold
• Storage Health Inspector Scheduling

The SHI outputs information collected using SMART (Self-Monitoring Analysis and Reporting Technology) Hard Drive Technology. The data provided on this tab helps you to anticipate any disk failures based on a variety of monitored hard disk properties.

Appendix C: WebGUI Icon Guide

	Critical - missing diskA disk is missing from the array bringing it to ‘critical’ status. The array is still accessible but another disk failure could result in data loss.
	VerifyingThe array is currently running a disk integrity check.
	RebuildingThe array is currently rebuilding meaning you replaced a failed disk or added a new disk to a ‘critical’ state array.
	Critical - rebuild requiredThe array has all disks, but one disk requires rebuilding.
	DisabledThe icon represents a disabled array, meaning more than one disk failed and the array is no longer accessible
	InitializingThe array is initializing. The two types of initialization is Foreground and Background. (See Initialization)
	UninitializedThe array initialization process has been interrupted, and the process is incomplete.
	Not InitializedDisk is not initialized yet, and needs to be initialized before use
	OCE/ORLMArray is performing a OCE/ORLM operation
	OCE/ORLM has stoppedThe array expansion process has been stopped.
	LegacyAn existing file system has been detected on the disk. These disk are classified as legacy drives.
	SpareThe device is a spare drive, it will automatically replace any failed drive part of an array.
	NormalThe array status is normal
	InitializingThe array is initializing, either foreground or background initialization
	Initialization StoppedThe initialization has been stopped. Current status is uninitialized.
	Critical - InconsistencyData in the array is inconsistent and needs to be rebuilt.
	Critical - missing diskA disk has been removed or experienced failure, and user needs to reinsert disk or add a new disk.
	RebuildingThe array is currently rebuilding.
	VerifyingThe array is performing a data consistency check. Array status will show ‘verifying’.
	DisabledThe array does not have enough disks to maintain the RAID level. A disabled array is not accessible.
	OCE/ORLMArray is expanding its capacity or migrating to a different raid level. Status will display ‘Expanding/Migrating’
	OCE/ORLM stoppedThe ‘Expansion/Migrating’ process has been stopped. The status will display ‘Need Expanding/Migrating’
	Critical - OCE/ORLMA disk member is lost during the OCE/ORLM process.
[DZ07]	Critical - OCE/ORLM - rebuildThe expanding/migrating array requires a rebuild.

Appendix D: RAID Level Reference Guide ^1

Type	Description	Min. disks	Usable space	Advantage	Disadvantage	Application
JBOD	Just a bunch of disk	1	100%	Each drive can be accessed as a single volume	No fault tolerance - failure of one drive results in complete data loss	Backup
RAID 0	Disk Striping	2	100%	Offers the highest performance	No fault tolerance - failure of one drive in the array results in complete data lose	Temporary file, performance driven application.
RAID 1	Disk Mirroring	2	50%	Provides convenient low-cost data redundancy for smaller systems and servers	Useable storage space is 50% of total available capacity. Can handle 1 disk failure.	Operating system, backup, and transaction database.
RAID 10	Disk Mirroring followed by stripe	4	50%	High read performance and medium write performance with data protection for up to 2-drive failures	Useable storage capacity equals total capacity of all drives in the array minus two	Fast database and application servers which need performance and data protection
RAID 5	Disk Striping with Rotating parity	3	67-94%	High read performance, and medium write performance with data protection with a single drive failure	Not recommended for database applications that require frequent/heavy write sessions. Can handle 1 disk failure.	Data archives, and ideal for application that require data protection
RAID 6	Disk Striping with dual rotating parity	4	50-88%	High read performance, and medium write performance with data protection in case of up to two drives failure	Not recommended for applications that require frequent/heavy write sessions.	Data archives and ideal for application that requires data protection

Help

Online Help redirects you to additional documentation concerning the HighPoint WebGUI.

Register Product takes you to HighPoint's web support. On this page you can create a new customer profile where you can register your product or post an online support ticket.

HighPoint List of Recommended Hard Drives

HighPoint maintains a list of tested hard drives suitable for RAID applications. Since not every hard drive in the market can be tested, this list is meant to be a general guideline for selecting hard drives operating in a RAID environment. Regular, desktop grade drives are highly not recommended for RAID use.

http://highpoint-tech.com/PDF/Compatibility_List/RocketRAID_600_2700_3600_and_4500_Series_RAID_HBA_Hard_Drive_Compatibility_List.pdf

Contacting Technical Support

Frequently asked questions (FAQ) can be found on the online knowledge base: http://www.highpoint-tech.com/websupport/kbn.php

For any help and support, submit a support ticket online at http://www.highpoint-tech.com/wcbsupport/.

You may also call us during our regular business hours:

Monday - Friday (Excluding Holidays), 9 AM to 6 PM

Phone: [phone]