RocketStor 6628A - External hard drive Highpoint - Free user manual and instructions

USER MANUAL RocketStor 6628A Highpoint

Copyright © 2017 HighPoint Technologies, Inc. This document contains materials protected by International Copyright Laws. All rights reserved. No part of this manual may be reproduced, transmitted or transcribed in any form and for any purpose without the express written permission of HighPoint Technologies, Inc.

Trademarks

Companies and products mentioned in this manual are for identification purpose only. Product names or brand names appearing in this manual may or may not be registered trademarks or copyrights of their respective owners. Backup your important data before using HighPoint's products and use at your own risk. In no event shall HighPoint be liable for any loss of profits, or for direct, indirect, special, incidental or consequential damages arising from any defect or error in HighPoint's products or manuals. Information in this manual is subject to change without notice and does not represent a commitment on the part of HighPoint.

Notice

Reasonable effort has been made to ensure that the information in this manual is accurate. HighPoint assumes no liability for technical inaccuracies, typographical, or other errors contained herein.

FCC Part 15 Class B Radio Frequency Interference statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
  Modifications not expressly approved by the manufacturer could void the user's authority to operate the equipment under FCC rules.
  This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

European Union Compliance Statement

This Information Technologies Equipment has been tested and found to comply with the following European directives:

• European Standard EN55022 (1998) Class B
• European Standard EN55024 (1998)

Table of Contents

Product Overview....5

Kit Contents....5

Section 1: Hardware Installation....7

Hardware Overview 7

System Requirements....7

Enclosure Setup....8

Section 2: Setting up the software for Windows Platforms....9

Driver Installation....9

Checking your Driver Version.... 12

Updating the Drivers.... 13

Uninstalling the Drivers....14

Installing the HighPoint RocketStor RAID Manager.... 15

How to Login to the HRM....16

Remote Login....16

Formatting the RAID Volumes....17

Section 3: Setting up the software for Mac Platforms....20

Driver Installation....20

Section 4: Using the HighPoint RocketStor RAID Manager (HRM)....24

How to Login to the HRM....24

Navigating the HRM....25

Overview Tab 26

Enclosure Properties 26

Viewing Storage Properties 26

Advanced Config. 28

Creating Array 28

Adding Spare Disks 31

Obtaining Logical Device Information.... 32

Array Information &Maintenance Options: Normal Status 34

Array Information & Maintenance Options: Critical Status 35

Array Information & Maintenance Options: Disabled Status 36

Expanding an Existing Array 37

Physical Device Information.... 38

Settings Tab....40

Password Settings....43

Changing your HRM password....43

Recovering your HRM password....43

Event Tab 44

SHI (Storage Health Inspector)....45

How to Enable SMART Monitoring....46

How to Use the Scheduler 47

How to Create a New Verify Task....47

Section 5: Troubleshooting....48

Handling Critical Arrays....48

Rebuilding Stops Due to Bad Sectors 49

Critical array becomes disabled when you removed faulty disk....49

Help 50

Table 1. HRM Icon Guide....50

Table 2. RAID Level Reference Guide....53

HighPoint Recommended List of Hard Drives 54

Contacting Technical Support 54

Product Overview

The RocketStor 6628T was designed for Professional Media Applications that demand consistent high speed transfers, flexibility and uncompromised reliability. The built-in full-featured SATA 6G RAID controller, management suite, and 8-hot swappable drive bays support both SATA hard drives or SSD's, and can be easily configured to deliver maximum performance, capacity or data security. HighPoint's unique all-in-one approach allows customers to streamline workflows by managing multiple projects from single storage environment, while simultaneously reducing overhead costs.

Kit Contents

• 1x 8-Bay Tower Enclosure
- 8x Drive Trays
- 1x Thunderbolt™ 3 40Gb/s Cable (2 meters)
- 1x UL Power Cord
- 32x 3.5" HDD mounting screws
- 32x 2.5" SSD mounting screws
- 1x Quick Installation Guide

Before getting started, check to see if any items are missing, damaged, or incorrect. If you discover any discrepancies, please contact your reseller, or our Support Department via our Online Web Support Portal

Product Information	RocketStor 6628T
Port Type	ThunderboltTM 3
Number of Ports	2x ThunderboltTM 3 Ports
RAID Level	0, 1, 5, 6, 10, 50 and JBOD
System Requirements	Computer with a USB-C Port (ThunderboltTM 3)Legacy ThunderboltTM2 or ThunderboltTM systems will need a UCB-C to ThunderboltTM Adapter.
	Windows 8 and laterMac OS X 10.10 and later
Max. Capacity	Unlimited
Number Of drives	Up to 8
Drive Interface	SATA
Drive Form Factor	3.5" & 2.5"
Material	Brushed aluminum housing
Dimension	13.00' (H) x 5.67' (W) x 10.12' (D)
Weight	12.9 lbs.
Warranty	3 Years
Advanced RAID Features	Configurable RAID Block Size up to 128K
	Flash ROM for Upgradeable Firmware
	Storage Health Inspector
	Redundant RAID Configurations
	Bootable RAID Array
	EFI BIOS for Mac Platform
	Multiple RAID Partitions supported
	Online Array Roaming
	Online RAID Level Migration (ORLM)
	Online Capacity Expansion (OCE)
	RAID Initialization Background/Foreground/Quick
	Global Hot Spare Disk support
	Automatic and configurable RAID Rebuilding Priority
	Auto resume incomplete rebuilding after power on or reboot system
	Disk media scan and repair
	Automatic remap and fix drive bad block for RAID array - Redundant RAID Levels (RAID 1, 5, 6, 10, 50)
	NVRAM with Write Journaling enhances RAID integrity
	Disk Format compatible: 512, 512e, 4Kn
	Larger than 2 TB Drive and RAID Array support
	Spin down Massive Arrays of Idle Disks support
	Native Command Queuing
	Write Back and Write Through
Storage Monitoring and Management Suite
RAID Management Suites	Browser-Based management tool,
Password Secured RAID management Suites	Yes
LED Indicator and button	HDD Power, Present, Active, Fail, Rebuilding and Identify
SMTP Email Alert Notification	Yes
Power Supply	AC INPUT: 100-240V ~ 5A 50/60Hz; DC OUTPUT: 250W
Internal Fan	80x80x25mm, Dual Fan
Alarm Buzzer	Buzzer beeping when failed drive or array occurs
Operating Environment
Temperature	(operating) 5°C - 45°C
	(non-operating) - 40°C - 65°C"
Relative Humidity	(operating) 8% - 90% RH (Non-condensing)

Section 1: Hardware Installation

Hardware Overview

Panel Layout-Front View

HighPoint Power LED Disk Status LED Disk Present / Active LED

Disk Present & Active LED: Solid/Flash Blue - HDD Access Indicator Disk Status LED: Solid/Flash Red - Device Failure / Rebuilding Indicator Power LED: Solid Blue - Power on Indicator

Panel Layout-Rear View

Dual Thunderbolt™ Type-C Ports AC Power IN Power Switch Kensington Slot

System Requirements

1. PC with a Thunderbolt™ 3 USB-C Port
2. Windows 8 and later Mac OS X 10.10 and later

Enclosure Setup

1. Connect the RocketStor 6628T to the host system with the Thunderbolt™ cable, and then connect the RocketStor 6628T to a power source.

Close-up of a computer power supply unit rear panel showing a black cable and fan (no visible text or symbols)

1. With the power cord connected to the power source, turn on the RocketStor 6628T using the power switch on the rear panel (switch to the "I" position to power on the RocketStor6628T).

Close-up of a black server unit with a fan and ventilation grille (no visible text or symbols)

1. RocketStor 6628T is designed to be powered on and powered off simultaneously with the host system, when the RocketStor 6628T is connected to the host system with the Thunderbolt™ cable. Therefore, power on the host system first - the RocketStor 6628T will automatically power on.

Close-up of a black computer drive with a circular vent and control knob (no visible text or symbols)

Section 2: Setting up the software for Windows Platforms

Driver Installation

Drivers provide a way for your operating system to communicate with your new hardware. Updating to the latest available driver ensures your product benefits from the most recent performance, stability, and compatibility improvements. Drivers are updated regularly at www.highpoint-tech.com

1. Obtain the latest driver software for the RocketStor 6628T from our website: http://highpoint-tech.com/USA_new/series-rs6628t-download.htm

2. Take note of the location you downloaded the driver file to and open Windows Device Manager.

3. Click Start

4. Click the search filed and type Control Panel.

5. Click Hardware and Sound

Control Panel Control Panel > Search Control Panel Adjust your computer's settings View by: Category System and Security User Accounts Review your computer's status Change account type Save backup copies of your files with File History Appearance and Personalization Backup and Restore (Windows 7) Change the theme Find and fix problems Adjust screen resolution Network and Internet Clock, Language, and Region View network status and tasks Add a language Choose homegroup and sharing options Change input methods Hardware and Sound Change date, time, or number formats View devices and printers Ease of Access Add a d Hardware and Sound Let Windows suggest settings Add or remove printers and other hardware, change system sounds, play CDs automatically, conserve power, update device drivers, and more. Program Uninstal

6. To the right of Devices and Printers, Click Device Manager:

Hardware and Sound Control Panel > Hardware and Sound > Search Control Panel Control Panel Home System and Security Network and Internet • Hardware and Sound Programs Devices and Printers Add a device | Advanced printer setup | Mouse Change Windows To Go startup options Device Manager AutoPlay Change default settings for media or devices | Play CDs or other media automatically

7. Note: Alternatively, you can search for Device Manager in your start menu search bar.

Settings Results for "device manager" Device Manager View devices and printers Update device drivers Search Settings device manager Apps 0 Settings 3 Files 0

8. Under Other Devices, right click on RAID controller and click Update Driver Software:

Device Manager File Action View Help WIN-29TTMF1A687 Computer Disk drives Display adapters Human Interface Devices IDE ATA/ATAPI controllers Keyboards Mice and other pointing devices Monitors Network adapters Other devices RAID Controller SM Bus Control Ports (COM & LPT) Processors Software devices Storage controllers System devices Universal Serial Bus controllers Update Driver Software... Disable Uninstall Scan for hardware changes Properties

1. When prompted, select browse my computer for driver software.

Update Driver Software - RAID Controller How do you want to search for driver software? → Search automatically for updated driver software Windows will search your computer and the Internet for the latest driver software for your device, unless you've disabled this feature in your device installation settings. → Browse my computer for driver software Locate and install driver software manually.

1. Locate the driver files you downloaded and select them.

Update Driver Software - RocketRAID 840A SATA Controller Browse for driver software on your computer Browse For Folder Select the folder that contains drivers for your hardware. TB3 Driver Mac Win RR3740A_840A_Windows_Driver_v1.0.15.0_16_10_26 x32 x64 Folder: x64 OK Cancel Next Cancel

1. Press next and follow the on screen instructions.

Checking your Driver Version

To check if the driver was installed successfully follow the instructions below. The same procedure can be used to determine your driver version.

1. Click Start
2. Click Control Panel
3. Click Hardware and Sound
4. To the right of Devices and Printers, Click Device Manager
5. Note: Alternatively, you can search Device Manager using your start menu search bar.
6. Click the Storage controllers tab:

HighPoint RCM Device Microsoft Storage Spaces Controller RocketRAID 840A SATA Controller Standard NVM Express Controller

• If the driver is installed, it will show RocketRAID 840A SATA Controller.
• If the driver is not installed, it will be located in Other devices as a RAID Controller
• Click Properties, then click the Driver Tab to check the version:

RocketRAID 840A SATA Controller Properties General Driver Details Events Resources RocketRAID 840A SATA Controller Driver Provider: HighPoint Driver Date: 10/26/2016 Driver Version: 1.0.15.0 Digital Signer: HighPoint Technologies, Inc. Driver Details To view details about the driver files. Update Driver... To update the driver software for this device. Roll Back Driver If the device fails after updating the driver, roll back to the previously installed driver. Disable Disables the selected device. Uninstall To uninstall the driver (Advanced). OK Cancel

Figure 1.Driver version 1.0.15.0 for a RocketRAID840A

Updating the Drivers

1. Obtain the latest driver files for the RocketStor 6628T from http://highpoint-tech.com/USA_new/series-rs6628t-download.htm
2. Open Windows Device Manager
3. Click Start
4. Click Control Panel
5. Click Hardware and Sound
6. Under Devices and Printers, Click Device Manager
7. Note: Alternatively, you can search Device Manager in your start menu search bar.
8. Click the Storage controllers tab
9. Right click RocketRAID 840 SATA Controller

Storage controllers HighPoint RCM Device Microsoft Storage Spaces Controller RocketRAID 840A SATA Controller Standard NVM Express Controller Update Driver Software... SV drivers Disable System devices Uninstall Universal Serial Bus controllers

1. Click Update Driver Software
2. Click Browse my computer for driver software
3. Select the driver files you downloaded
4. Click next
5. Reboot

Uninstalling the Drivers

1. Open Windows Device Manager

• Click Start
• Click Control Panel
• Click Hardware and sound
  • Under Devices and Printers, Click Device Manager
• Note: Alternatively, you can search Device Manager in your start menu search bar.

2. Click the Storage controllers tab

3. Right click RocketRAID840A SATA Controller

Storage controllers HighPoint RCM Device Microsoft Storage Spaces Controller RocketRAID 840A SATA Controller Standard NVM Express Controller SV drivers System devices Universal Serial Bus controllers Update Driver Software... Disable Uninstall

4. Click Uninstall

5. Reboot your PC to allow the changes to take effect

Installing the HighPoint RocketStor RAID Manager

The HighPoint RocketStor Manager (HRM) is the primary link between you and your RAID array. Using the management utilities and menus offered by the HRM, you would be able to access, create, and maintain your RAID arrays.

New features are continually added to the interface; update to the latest version at http://highpoint-tech.com/USA_new/series-rs6628t-download.htm

1. Locate the HRM Setup on our website and download the HRM package. Extract the contents and double click on HighPoint RocketStor Manager.exe

RocketStor_Manager_Win_v2.12.0_17_05_11 File Home Share View ← → ↘ > 1 > RocketStor_Manager_Win_v2.12.0_17_05_11 Name Date modified Type Size HighPoint RocketStor Manager 5/11/2017 10:29 PM Application 2,455 KB HPT_CLI_Guide 4/20/2017 2:02 PM WPS PDF 文档 420 KB README 5/11/2017 9:23 PM Text Document 3 KB Quick access Desktop Downloads Documents

Follow the on screen steps to install the HRM software.

HighPoint RocketStor Manager Setup Welcome to the HighPoint RocketStor Manager Setup Wizard This wizard will guide you through the installation of HighPoint RocketStor Manager . It is recommended that you close all other applications before starting Setup. This will make it possible to update relevant system files without having to reboot your computer. Click Next to continue. Next > Cancel

1. Log into the HRM by double clicking the desktop icon, or by typing http://localhost:7402 in your preferred web browsers address line (we recommended using the latest version of the browser.)

How to Login to the HRM

You can reach the HRM log in page either by:

• Double clicking on the HighPoint RocketStor RAID Manager icon created on your desktop
• Opening your preferred web browser and typing http://localhost:7404 in the address bar.

Note: It can set the password under the Setting tab.

Remote Login

A user connected to a local network can remotely access the HRM using the IP address of the host device.

To obtain your IP address

1. Open a command prompt window on the host computer.
2. Type ipconfig
3. Look for the section that contains your network adapter information
4. Take Note the IP address

Windows IP Configuration Ethernet adapter Ethernet 5: Media State . . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Ethernet adapter Ethernet 4: Connection-specific DNS Suffix . : Link-local IPv6 Address . . . . . : fe80::c825:4b78:9cc1:2387x17 IPv4 Address. . . . . . . . . . . : 192.168.1.143 Subnet Mask . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 Ethernet adapter Ethernet 3: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . Ethernet adapter Ethernet 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix.

Figure 2. Example: The IPv4 address is under Ethernet adapter Ethernet 4 and is 192.168.1.143

Note: Make sure Restrict to localhost access is disabled in HRM Setting (Refer to The HRM, Setting tab).

You can then remotely access the HRM using any other computer that is in your local network by opening any web browser and typing http://{IP address of host computer}:7404 (default port is 7404)

Formatting the RAID Volumes

After creating a RAID array, your operating system will recognize that array as a logical disk. However, the array will not be accessible until it is formatted by the operating system.

Format the volume when you have finished the following procedures:

• Set up the Enclosure
• Set up the RAID Controller
• Installed Drivers
• Created an Array

For Windows Users:

1. Use the Windows Search function and search for Disk Management. (Search results may show Create and format hard disk partitions)

Settings Results for "disk management" Create and format hard disk partitions Search Settings disk management Apps 0 Settings 1 Files 0

1. Alternatively, Go to Control Panel
2. Under Administrative Tools, click Create and format hard disk partitions

- If you just created the array, a prompt will appear after clicking disk management asking you to initialize the disk

- MBR partition table is mainly for bootable drives and has a 2 TB limit. If your PC motherboard uses legacy BIOS, you will most likely need to use MBR for bootable drives.

- GPT partition table has no capacity limit, but cannot be bootable unless your PC motherboard contains UEFI firmware.

Initialize Disk You must initialize a disk before Logical Disk Manager can access it. Select disks: ✓ Disk 2 Use the following partition style for the selected disks: ○ MBR (Master Boot Record) ● GPT (GUID Partition Table) Note: The GPT partition style is not recognized by all previous versions of Windows. OK Cancel

1. Once initialized, right click the unallocated disk space for your disk
2. click New Simple Volume

Disk 2 Basic 9314.75 GB Online 9314.75 GB Unallocated New Simple Volume... New Spanned Volume... New Striped Volume... New Mirrored Volume... New RAID-5 Volume... Properties Help

1. Follow the instructions on screen to receive a drive letter

New Simple Volume Wizard Assign Drive Letter or Path For easier access, you can assign a drive letter or drive path to your partition. Assign the following drive letter: Mount in the following empty NTFS folder: Do not assign a drive letter or drive path E A B E F G H I J K L M N O P Q R S T U V W X Y Z < Back Next > Cancel

1. Once finished, the drive will appear in your OS with the letter you assigned

Disk 1 Basic 9314.75 GB Online New Volume (D:) 9314.75 GB NTFS Healthy (Primary Partition)

Figure 3. Disk formatted as NTFS and assigned drive letter D:

Your disk may initially appear offline to the operating system, and you may have to bring it online:

1. In Disk Management, right click the disk you wish to bring online.

Disk 1 Unknown 9314.88 Offline Online Properties Help

1. The disk status will change to Not Initialized; right click the disk again to initialize it.

Disk 1 Unknown 9314.88 GB Not Initialized Initialize Disk Offline Properties Help

Section 3: Setting up the software for Mac Platforms

Driver Installation

1. Once downloaded, locate the folder you downloaded the driver to and double click on the file named "HighPointRR_###.dmg"

HighPointRR_Mac_106 ...-3.dmg

1. The file will be mounted onto the operating system, click on HighPointRR.pkg located on the mounted drive.

Back View Arrange Action Share Edit Tags Search Favorites All My Files iCloud Drive Applications Desktop Documents Downloads Movies Music Pictures HighPointRR.pkg Install_MacOSX_HighPoint RR.pdf readme.txt

1. Follow the on-screen instructions.

Install HighPointRR RAID Controller Welcome to the HighPointRR RAID Controller Installer Introduction Destination Select Installation Type Installation Summary You will be guided through the steps necessary to install this software. Go Back Continue

1. Reboot computer

Install HighPointRR RAID Controller The installation was completed successfully. Introduction Destination Select Installation Type Installation Summary The installation was successful. The software was installed. Click Restart to finish installing the software. Go Back Restart

5. Make sure Driver Installed is Yes

Hardware RAID Memory NVMExpress PCI Parallel SCSI Power Printers SAS SATA/SATA Expr... SPI Storage Thunderbolt USB ▼ Network Firewall RocketRAID 840A SATA Controller: Name: RocketRAID 840A SATA Controller Type: RAID Controller Driver Installed: Yes Tunnel Compatible: Yes Pause Compatible: Yes MSI: Yes Bus: PCI Slot: Thunderbolt@194,0,0 Vendor ID: 0x1103 Device ID: 0x0840 Subsystem Vendor ID: 0x1103 Subsystem ID: 0x0000 Revision ID: 0x00a1 Link Width: x4 Link Speed: 8.0 GT/s

Figure 4. Click Apple Icon > About this Mac... > System Report > PCI

1. Install the HighPoint RocketStor RAID Manager (HRM) software.

1) Download the HRM from HighPoint Website: http://highpoint-tech.com/USA_new/series-rs6628t-download.htm

1) Extract the package and double Click the Installation program to start installing the HRM.
2) Follow the on-screen instructions to complete the installation procedure.

7. Running the HRM

1) After installation is complete, a HRM icon will be displayed on the desktop.

2) Double-click this icon to open the HRM.

Warning: Using the HRM to create RAID arrays will destroy all pre-existing data on the selected disks. Make sure to backup any important data before using these disks to create arrays.

1. After the new RAID volume has been configured, OS X will display a pop-up window.

The disk you inserted was not readable by this computer. Initialize... Ignore Eject

Click the Initialize button to start Disk Utility. Select Erase to format the RAID volume. After formatting, the RAID volume is ready for use.

Select the RAID volume that has been built, and select Erase on top, name the RAID volume in the center part, and then select Erase on bottom right of the pane to format the RAID volume.

1. After formatting, the RAID volume is ready for use.

RS HighPoint RocketS...Manager RAID Tue 2:20 PM

Section 4: Using the HighPoint RocketStor RAID Manager (HRM)

How to Login to the HRM

You can reach the HRM log in page either by:

• Double clicking on the HighPoint RocketStor RAID Manager icon created on your desktop
• Opening your preferred web browser and typing http://localhost:7404 in the address bar.

There is no password needed for the default log-in. The password can be changed under the Setting tab after log-in the HRM.

Navigating the HRM

The HRM allows you to do several key things:

• Create and remove arrays
  • Monitor disk health
• Update firmware and BIOS
• Change enclosure settings
• Troubleshoot faulty drives
  • View general system overview

Tab Name	Function
Over View	View Enclosure and Storage Properties
Quick Config	A quick configuration wizard to create a new RAID array.
Advanced Config.	Manage and create RAID arrays
Settings	Adjust HRM controls settings
Event	Show HRM Event Log
SHI (Storage Health Inspector)	View and schedule S.M.A.R.T monitoring
Help	Online help, Register Product,Configuration Record

Overview Tab

Overview Quick Config. Advanced Config. Settings Event SHI Help Enclosure Properties Model: RocketStor 6628T EFI: v1.0.3 Disk installed: 8 Detail Storage Properties Total : 31.01 TB Configured : 0 GB Free : 31.01 TB RAID Array: 0 Logical Device: 0 Background Task: 0 Advanced Config. ■ Configured Capacity □ Free Capacity

The GUI Global view provides an overview of what each HighPoint Enclosure connected to your computer detects. It is also the first page you see when logging in.

• Enclosure Properties
- Storage Properties

On the top left of the page is a drop down menu that allows you to select which controller you want to manage (if you have multiple HighPoint controllers connected).

Enclosure Properties

1. Log into the HRM
2. Select the proper controller from drop down menu on the top left
3. Click Overview

Enclosure Properties

• Model: the model name of the controller
- Disk installed: number of drives seen by the controller

Viewing Storage Properties

1. Log into the HRM
2. Select the controller from drop down menu on the top left
3. Click Overview

Storage Properties

• Total: the combined capacity of each physical disk connected to the controller.
- Configured: the amount of space used for creating arrays
• Free: total amount of unused space
- RAID Array: total amount of the configured RAID array.
• Logical Device: total amount of logical device.
- Background Task: current running task.

Quick Config.

Quick Config is the easiest and quickest way to configure RAID arrays. Follow the on-screen instructions to configure your array.

Overview Quick Config. Advanced Config. Settings Event SHI Help Array configure Wizard Choose RAID level Select Disk Type Finish Choose RAID Level: (Please select "Advanced Config." to create RAID10/50) RAID 5 RAID 6 RAID 1 RAID 0 JBOD(Volume) Speed & Security. Protects against 1 drive failure Enhanced Security. Protects against 2 drive failures. 2 Disks Mirror. Maximum Performance. No protection. Just a Bunch Of Disks (optimizes capacity). Next

Advanced Config.

1. Log into the HRM
2. Click Advanced Config.

Overview Quick Config. Advanced Config. Settings Event SHI Help
Create Array Spare Pool Logical Device Rescan Beeper Mute	Logical Device Information
	Name	Type	Capacity	BlockSize	SectorSize	OS Name	Status
	RAID_5_0	RAID 5	21.00 TB	128k	512B	HPT DISK 1_0	Normal	Maintenance
	Physical Device Information
	Location	Model					Capacity	Max Free
	1/1	ST4000NE0025-2EW107-ZC12KLBT					4.00 TB	1.00 TB
		Revision	EN02			Read Ahead	Enabled	Change
		Location	1/1			Write Cache	Enabled	Change
		Max Free	1.00 TB
		Status	Normal			NCQ	Enabled	Change
		Serial Num	ZC12KLBT			Identify LED	[ON] [OFF]
	1/2	ST4000NE0025-2EW107-ZC12JBHF					4.00 TB	1.00 TB
	1/3	ST4000NE0025-2EW107-ZC12G5J8					4.00 TB	1.00 TB
	1/4	ST4000NE0025-2EW107-ZC12HGNE					4.00 TB	1.00 TB
	1/5	ST3000VX000-9YW166-S1FOSOW3					3.00 TB	0.00 GB
	1/6	ST4000VX007-2DT166-WDH2VYMQ					4.00 TB	1.00 TB
	1/7	ST4000VX007-2DT166-WDH2VYQM					4.00 TB	1.00 TB
	1/8	ST4000VX007-2DT166-WDH2VYMA					4.00 TB	1.00 TB

The Advanced Config. tab is where you can edit, delete, and maintain your RAID configurations, as well as review the Physical Device information. The Advanced Config. tab has the following functions:

• Create Array
• Spare Pool
• Logical Device
• Rescan
• Beeper Mute

Creating Array

To create an array:

1. Click Advanced Config.
2. Click Create Array

An array is a collection of physical disks that will be seen as one virtual drive by your Operating System (OS).

Overview Quick Config. Advanced Config. Settings Event SHI Help Create Array Spare Pool Logical Device Rescan Beeper Mute Create Array Array Type: RAID 5 Array Name: Default Initialization Method: Quick Init Cache Policy: Write Back Block Size: 128K Number of RAID5 member disks: 3 Select All Location Model Capacity Max Free ✓ 1/1 ST4000NE0025- 2EW107-ZC12KLBT 4.00 TB 4.00 TB ✓ 1/2 ST4000NE0025- 2EW107-ZC12JBHF 4.00 TB 4.00 TB ✓ 1/3 ST4000NE0025- 2EW107-ZC12G5J8 4.00 TB 4.00 TB ✓ 1/4 ST4000NE0025- 2EW107-ZC12HGNE 4.00 TB 4.00 TB ✓ 1/5 ST3000VX000- 9YW166-S1FOSOW3 3.00 TB 3.00 TB ✓ 1/6 ST4000VX007- 2DT166-WDH2VYMQ 4.00 TB 4.00 TB ✓ 1/7 ST4000VX007- 2DT166-WDH2VYQM 4.00 TB 4.00 TB ✓ 1/8 ST4000VX007- 2DT166-WDH2VYMA 4.00 TB 4.00 TB Capacity:(According to the max free space on the selected disks) Maximum (MB) Sector Size: 512B Create

Array Type:

• JBOD - Just a Bunch of Disks
- RAID 0 - Striping
- RAID 1 - Mirroring
• RAID 5 - Rotating Parity bit (Singe parity)
• RAID 6 - Rotating Parity bit (Dual parity)
• RAID 10 - Striping Mirrored array
• RAID 50 - Stripping RAID 5 array

Each RAID level has its pros and cons based on the application you use it for (Note: Refer to RAID level Quick Reference.)

Array Name: the name that will be displayed in Logical Device Information (Default:

RAID\_\_)

Initialization Method: Initialization of a disk sets all data bits to 0, essentially clearing all the data on the drive. It is important to initialize disks as previous data physically stored on the drive may interfere with new data.

• Keep Old Data: This option skips the initialization process and all data on each physical disk of the array will be untouched.
• Quick Init: This option grants immediate access to the RAID array by skipping the initialization process, but it will delete all data. Note: Skipping initialization is generally not recommended as residual data on disks may interfere with new data in the future.
• Foreground: The array initialization process will be set at high priority. During this time array is not accessible, but the initialization process will complete much faster.
• Background: The array initialization process will have a lower priority. During this time the array will be accessible, but the initialization process will take much longer to complete.

Note1: Initializing takes a significant amount of time (approximately 2 hours per one TB).

Background and Foreground Initialization

Fully initializing the array will completely zero out the data on the disks, meaning the disk will be completely wiped and every bit on the disk will be set to 0. Foregoing initialization means the array will still be created, and you can still write new data onto the array. But when your array requires rebuilding, residual data left behind may interfere with the process.

Cache Policy (Default: Write Back)

Write Back - Any data written to the array will be stored as cache, resulting in better I/O performance at the risk of data failures due to power outages. Data will be stored as cache before it is physically written to the disk; when a power outage occurs, any data in the cache will be lost.

Write Through - Data written to an array is directly written onto the disk, meaning lower write performance for higher data availability. Without cache acting as a buffer, write performance will be noticeably slower but data loss due to power outages or other failures is significantly minimized.

Block Size (default: 512K)

Adjusting the block size towards your disk usage can result in some performance gain.

In a typical RAID configuration, data of the virtual drive is striped (or spread across) the physical drives. Having a smaller array block size will increase the likelihood of accessing all physical drives when processing large I/O requests. Multiple physical drives working in parallel increases the throughput, meaning better performance.

For smaller I/O requests (512 bytes to 4 kilobytes), it is better to have each individual disks handle their own I/O request, improving the IOPS (I/O per second), rather than

having one tiny I/O request being handled by multiple disks.

A block size of 64k is recommended because it strikes a balance between the two I/O usage scenarios.

Capacity (Default: Maximum)

The total amount of space you want the RAID array to take up. When creating RAID levels, disk capacities are limited by the smallest disk.

An example of how disk capacities are limited by smallest disk.

• You have 3 drives connected to the enclosure.
  • The first drive is 6 TB, the second is 4 TB, and the third drive is 2 TB.
• After creating a RAID level 5 using all three drives and maximum capacity, the first drive will have 4 TB, the second 2 TB, and the third drive 0 TB of free capacity
• The free capacity on the first and second drive can be used to create a separate array.

You may also choose how much space each array will utilize. You can use the remaining space to create another array (up to 4 arrays are supported).

Adding Spare Disks

Spare disks are physical disks that will immediately replace critical disks in an array.

To add spare disks:

1. Click Advanced Config.
2. Click Spare Pool:

Overview	Quick Config.	Advanced Config.	Settings	Event	SHI	Help
Create Array	Spare Pool
Spare Pool	Remove Spare
Logical Device	Available Disks
Rescan	✓Device_1_1	ST4000NE0025-2EW107-ZC12KLBT				4.00 TB
Beeper Mute	Device_1_2	ST4000NE0025-2EW107-ZC12JBHF				4.00 TB
	Device_1_3	ST4000NE0025-2EW107-ZC12G5J8				4.00 TB
	Device_1_4	ST4000NE0025-2EW107-ZC12HGNE				4.00 TB
	Device_1_5	ST3000VX000-9YW166-S1FOSOW3				3.00 TB
	Device_1_6	ST4000VX007-2DT166-WDH2VYMQ				4.00 TB
	Device_1_7	ST4000VX007-2DT166-WDH2VYQM				4.00 TB
	Device_1_8	ST4000VX007-2DT166-WDH2VYMA				4.00 TB
	Add Spare

1. Check the box for the disk you want as a spare under Available Disks.
2. Click Add Spare, and confirm by selecting OK from the pop-up window:

This site says... 1 disk(s) will be added to spare pool. Do you want to continue? OK Cancel

1. The disk has now been assigned as a spare. Click OK to confirm:

This site says... Disk 'Device_1_1' (Location: 1/1) has been put into spare pool successfully. Don't let this page create more messages OK

Disks added to the spare pool will be displayed under Spare Pool and can be removed by checking the box before the target drive, then clicking the Remove Spare button.

Physical drives marked as a spare will automatically be added to an array whenever there is a disk failure. This feature minimizes the chances of a data loss by reducing the time an array is in the critical status.

Obtaining Logical Device Information

The Logical device including your RAID arrays and the individual disks your system detects.

Logical Device Information

Arrays you create and the properties associated with them will appear here.

Maintenance

Once an array has been created, the Maintenance menu provides options to maintain or edit it. To access the Maintenance menu, click the Maintenance button towards the right-hand side of the array name.

Array Information

Clicking on the maintenance button will show you the Array information box. Different array statuses (Normal, critical, disabled) will have different maintenance options.

Array Information & Maintenance Options: Normal Status

Overview Quick Config. Advanced Config. Settings Event SHI Help Create Array Spare Pool Logical Device Rescan Beeper Mute Logical Device Information Name Type Capacity BlockSize SectorSize OS Name Status RAID_5_0 RAID 5 21.00 TB 128k 512B HPT DISK 1_0 Normal Maintenance Array Information RAID_5_0 Location.Model Device_1_1 1/1 ST4000NE0025 Device_1_2 Delete 1/2 ST4000NE0025 Device_1_3 Unplug 1/3 ST4000NE0025 Device_1_4 Verify 1/4 ST4000NE0025 Device_1_5.Write Back Change Cache Policy 1/5 ST3000VX000- Device_1_6 Rename 1/6 ST4000VX007-JBOD(Volume) ORLM 1/7 ST4000VX007- Device_1_7 Device_1_8 Close 1/8 ST4000VX007-2DT166-WDH2VYMA 4.00 TB 1.00 TB

Arrays with the Normal status are healthy and functioning properly. Arrays with the Normal status will have the following options:

Delete - deletes the selected RAID array

Unplug - powers off the selected RAID array - once powered off, the physical disks can be safely removed from the RAID controller

Verify - verifies the integrity of the RAID array

Change Cache Policy - Toggles between Write through and Write back cache

Rename - renames the RAID array.

ORLM (Online Capacity Expansion / Online RAID Level Migration options)-See Expanding a RAID array for more information.

Array Information & Maintenance Options: Critical Status

Overview Quick Config. Advanced Config. Settings Event SHI Help Create Array Spare Pool Logical Device Rescan Beeper Mute Logical Device Information Name Type Capacity BlockSize SectorSize OS Name Status RAID_5_0 RAID 5 21.00 TB 128k 512B HPT DISK 1_0 Critical Maintenance Array Information RAID_5_0 Location.Model Device_1_1 Max Free 1/1 ST4000NE0025 Delete 1.00 TB 1/2 ST4000NE0025_Device_1_3 Unplug 1.00 TB 1/3 ST4000NE0025 Device_1_4 Add Disk 1.00 TB 1/4 ST4000NE0025 Device_1_5.Write Back Change Cache Policy 1.00 TB 1/5 ST3000VX000-Device_1_6 JBOD(Volume) ORLM 1.00 TB 1/6 ST4000VX007-Device_1_7 JBOD(Volume) ORLM 0.00 GB 1/7 ST4000VX007-Device_1_8 JBOD(Volume) ORLM 1.00 TB 1/8 ST4000VX007-2DT166-WDH2VYMA Close 1.00 TB 4.00 TB 1.00 TB

Arrays in the Critical status can be accessed and utilized, but are no longer fault tolerant. A Critical array should be rebuilt as soon as possible to restore redundancy. A critical status array has all the normal status options except the following:

• The Array can no longer be renamed
- Add Disk replaces the Verify Disk option

Once the array status changes to critical, the faulty disk will be taken offline and you can either:

• Reinsert the same disk
• Insert new disk

Reinserting the same disk should trigger the rebuilding status, since data on the disk would be recognized.

If you insert a new disk, clicking Add Disk will give you the option to select that disk and add it to the array.

If a spare disk is available, an array that has entered the critical state will begin rebuilding using the next available spare disk.

Array Information & Maintenance Options: Disabled Status

Overview Quick Config. Advanced Config. Settings Event SHI Help Create Array Spare Pool Logical Device Rescan Beeper Mute Logical Device Information Name Type Capacity BlockSize SectorSize OS Name Status RAID_5_0 RAID 5 21.00 TB 128k 512B Disabled Maintenance Array Information RAID_5_0 Device_1_1 Device_1_2 Device_1_3 Device_1_4 Device_1_5 Device_1_6 Device_1_7 Device_1_8 Delete Unplug Recover Capacity Max Free 4.00 TB 1.00 TB 4.00 TB 1.00 TB 4.00 TB 1.00 TB 4.00 TB 1.00 TB 3.00 TB 0.00 GB 4.00 TB 1.00 TB 4.00 TB 1.00 TB 4.00 TB 1.00 TB 4.00 TB 1.00 TB

An array with the Disabled status means that the RAID level does not have enough disks to function.

• Your data will be inaccessible
• Rebuilding will not trigger, since the RAID array does not have enough parity data to rebuild.

Your options in Maintenance are:

• Delete
• Unplug
• Verify

Delete - will delete the array

Unplug - will take the array offline, making it safe to remove Verify - will attempt to verify the RAID array integrity, only the RAID1, 5 and 10 support this feature.

Expanding an Existing Array

Important: It is recommended that the array be Verified/Rebuilt before Expanding or Migrating. Once you start an OCE/ORLM procedure, you can stop the process, but it must be resumed until completion.

To add more capacity to your current configuration follows these steps:

1. Click Advanced Config.

2. Click Maintenance for the array you want to change

3. Select a different RAID level to Migrate. For example, if you want to change a RAID 0 array, you will need to select a different RAID level, such as RAID 5 or 6.

4. Select the same RAID level to Expand. For example, if you want to expand the capacity of an existing RAID 5 array, you must select RAID 5 from the menu.

Array Information RAID_5_0 Device_1_1 Device_1_2 Device_1_3 Delete Unplug Verify Write Back Change Cache Policy Rename JBOD(Volume) ORLM Close

1. Important: make a note of all the physical drives currently in the target array.
2. Click ORLM
3. Select the physical drives you recorded earlier (step 5) and the drives you want to add
4. Click Submit

Upon submission, you will receive a prompt stating ORLM has been successfully configured.

http://localhost:7402 ORLM destination RAID 5 Array 'RAID_5_1' has been created successfully (Disk 1:WDC WD2003FZEX-00Z4SA0-WD-WMC5C0D010MK, 1/1; Disk 2:WDC WD2003FZEX-00Z4SA0-WD- WMC5C0D1RJUS, 1/2; Disk 3:WDC WD60EFRX-68MYMN1-WD-WX11D74RH86K, 1/3; Disk 4:WDC WD2003FZEX-00Z4SA0-WD-WMC5C0D0WZ56, 1/4).

The Logical Device Information will change the status to migrating.

Overview Quick Config. Advanced Config. Settings Event SHI Help Create Array Spare Pool Logical Device Rescan Beeper Mute Logical Device Information Name Type Capacity BlockSize SectorSize OS Name Status RAID_5_0 RAID 5 12.00 TB 128k 512B HPT DISK 1_0 Migrating 0% Maintenance RAID_5_1 RAID 5Array Information Migrating 0% Maintenance Location.Model Device_1_1 Device_1_2 Device_1_3 Device_1_4 Stop Capacity Max Free 1/1 ST4000NE00 Device_1_1 Device_1_2 Device_1_3 Device_1_4 4.00 TB 0.00 GB 1/2 ST4000NE00 Device_1_1 Device_1_2 Device_1_3 Device_1_4 4.00 TB 0.00 GB 1/3 ST4000NE00 Device_1_1 Device_1_2 Device_1_3 Device_1_4 4.00 TB 0.00 GB 1/4 ST4000NE00 Device_1_1 Device_1_2 Device_1_3 Device_1_4 3.00 TB 0.00 GB 1/5 ST3000VX00 Device_1_1 Device_1_2 Device_1_3 Device_1_4 4.00 TB 1.00 TB 1/6 ST3000VX00 Device_1_1 Device_1_2 Device_1_3 Device_1_4 4.00 TB 1.00 GB

Physical Device Information

• Location – which controller and port the drive is located in
  • Model - model number of the drive connected
  • Capacity - total capacity of the drive
  • Max Free - total capacity that is not configured

Overview Quick Config. Advanced Config. Settings Event SHI Help
Create Array Spare Pool Logical Device Rescan Beeper Mute	Logical Device Information
	Name Type Capacity BlockSize SectorSize OS Name Status RAID_5_0 RAID 5 21.00 TB 128k 512B HPT DISK 1_0 Normal Maintenance
	Physical Device Information
	Location Model					Capacity Max Free
	1/1 ST4000NE0025-2EW107-ZC12KLBT					4.00 TB 1.00 TB
	Revision EN02				Read Ahead	Enabled Change
	Location 1/1				Write Cache	Enabled Change
	Max Free 1.00 TB
	Status Normal				NCQ	Enabled Change
	Serial Num ZC12KLBT				Identify LED	[ON] [OFF]
	1/2 ST4000NE0025-2EW107-ZC12JBHF					4.00 TB 1.00 TB

Rescan

Clicking rescan will force the drivers to report the array status. For any disk(s) you hot plug into the device; do not click rescan until all physical drives are detected and appear under Logical Device Information.

Beeper Mute

The controller emits a beeping sound whenever:

• An array enters a critical status
• An array enters disabled status
• You unplug a disk
• Your disk fails due to bad sectors
  • SMART sensors anticipate drive failure

If the device is currently beeping, clicking Beeper Mute will mute the sound immediately. Note: This button does not permanently mute the alarm. In order to permanently mute the alarm, go to: Setting>Enable audible alarm>Disabled. See Setting Tab for more information.

The following properties are part of the Physical Devices Information box under the physical tab.

• Model - Model number of the physical drive
  • Capacity - Total capacity of the physical drive
• Revision – HDD device firmware revision number
• Read Ahead* - (Enable/Disable) Disk read ahead.
• Location - Device location (example: 1/2 states controller 1, channel 2)
• Write Cache* - (Enable/Disable) the disk write cache
• Max Free - space on the disk that is not configured in an array
• Status - (Normal, disabled, critical) status of the disk
• Serial Number - serial number of the physical disk
• Unplug - Safely ejects the selected disk. Other methods of disk removal will trigger the alarm if enabled.

* Disk properties that can be adjusted.

Read Ahead

Enabling disk read ahead will speed up read operations by pre-fetching data and loading it into RAM.

Write Cache

Enabling write cache will speed up write operations.

Rescan

Clicking rescan will immediately signal the controller to scan for any changes in the connection. Clicking this button will also stop any alarm if currently ringing.

Settings Tab

Using this tab, you can change the following:

Enclosure

Email Notification

Security

System setting

Enclosure: Review the enclosure information or update the BIOS/Firmware.

Overview Quick Config. Advanced Config. Settings Event SHI Help Enclosure Email Notification Security System Enclosure Info Controller Name: RocketStor 6628T EFI Version: v1.0.3 Select the file to update BIOS. This process may take some time. Choose File no file selected Submit

Email Notification: Setting up the event notification via SMTP Email server.

Overview Quick Config. Advanced Config. Settings Event SHI Help Enclosure Email Notification Security System SMTP Setting Enable Event Notification Server Address (name or IP): Mall From (E-mail address): Login Name: Password: SMTP Port: 25 Support SSL: Change Setting Recipients E-mail Name Event Level Add Recipient E-mail: Name: Event Level: AddTest Information Warning Error

The following topics are covered under email:

• SMTP Setting
• Adding Recipients

You can instruct the controller to send an email out to the recipients of your choosing when certain events trigger (for more information, see Event Tab).

SMTP settings

SMTP Setting Enable Event Notification Server Address (name or IP): Mail From (E-mail address): Login Name: Password: SMTP Port: Support SSL: Change Setting

To set up email alerts:

1. Check the Enable Event Notification box.
2. Enter the ISP server address name or SMTP name
3. Type in the email address of the sender (email account that is going to send the alert)
4. Type in the account name and password of the sender
5. Type in the SMTP port (default: 25)
6. Check support SSL box if SSL is supported by your ISP (port value will change to 465).

Note: After you click Change Setting, the password box will become blank.

How to Add Recipients

Recipients E-mail Name Event Level Add Recipient E-mail: Name: Event Level: Add Test Information Warning Error

You can add multiple email addresses as receivers of a notice.

1. Type the email of the recipient in the E-mail text box
2. Type the name of the recipient in the Name text box
3. Check which type(s) of events will trigger an email using the respective Event Level check boxes.
4. (Optional) Click test to confirm the settings are correct by sending out a test email
5. Click add to add the recipient to recipient list
6. The added recipient will display in under Recipients

The email will include the output recorded in the event log.

Example email message:

HighPoint RAID Management Software Mail Notification Sent: Mon 5/4/2015 4:36 PM To: test0 Mon, 04 May 2015 23:35:40 GMT: [HPTMV9580IOPController]: Plugging device detected.('WDC WD40EFRX-68WT0N0-WD-WCC4EHYCFZXL' at Controller2-Channel8)

Figure 1. Example event log email

Security: Setting the HRM's log in password, remote log in availability and the port number.

Overview Quick Config. Advanced Config. Settings Event SHI Help Enclosure Email Notification Security System Security Restrict to localhost access. Enabled Port Number: 7404 Submit Password Setting Password: Confirm: Submit

Restrict to localhost access (default: Enabled)

Remote access to the controller will be restricted when enabled; other users in your network will be unable to remotely log in to the HRM.

Port Number (default: 7404)

The default port that the HRM listens on is 7404. You may change it to any open port.

Password Settings

Changing your HRM password

Under Password Setting, type your new password, confirm it, and then click Submit.

Recovering your HRM password

If you wish to revert to the default password: hpt, delete the file hptuser.dat.

For Mac Users:

1. We recommend uninstalling HRM, then reinstalling -this will remove the password requirement and allow you create a new one under the Setting tab.

For Windows Users:

1. Open file explorer
2. Navigate to C:/Windows/
3. Delete hptuser.dat
4. Reboot

System Tab:

Overview Quick Config. Advanced Config. Settings Event SHI Help Enclosure Email Notification Security System System Setting Enable auto rebuild. Enabled ✓ Enable Continue Rebuilding on error. Enabled ✓ Set Rebuild Priority: Medium ✓ Submit

Enable auto rebuild (default: Enabled)

When a physical drive fails, the controller will take the drive offline. Once you re-insert or replace the disk, the controller will not automatically rebuild the array unless this option is enabled.

Enable continue rebuilding on error (default: Enabled)

When enabled, the rebuilding process will ignore bad disk sectors and continue rebuilding until completion. When the rebuild is finished, the data may be accessible but may also be inconsistent, due to any bad sectors that were ignored during the procedure. If this option is enabled, HighPoint recommends checking the event log periodically for bad sectors warnings.

Rebuild Priority (default: Medium)

You can specify the amount of system resources you want to dedicate to rebuilding the array. There are 5 levels of priority [Lowest, Low, Medium, High, Highest].

Event Tab

The event view is a basic error logging tool built into the HRM.

Icon	Name	Definition
(G44A)	Information	Includes general administrative tasks:Create/delete arraysConfiguring sparesRebuilding arraysConfiguring event notificationsConfiguring maintenance
(HK32)	Warning	Alerts issued by the Host Adapter:High temperaturesSector errorsCommunication errorsVerification errors
(DCTD)	Error	Hardware related problemsHard disk failure

• Broken errors
• Memory failure

SHI (Storage Health Inspector)

• S.M.A.R.T Attributes
• Storage Health Inspector Scheduling

SHI outputs information collected using SMART (Self-Monitoring Analysis and Reporting Technology) Hard Drive Technology. The data provided on this tab helps you to anticipate any disk failures based on a variety of monitored hard disk properties.

Overview		Quick Config.	Advanced Config.	Settings	Event	SHI	Help
Storage Health Inspector(SHI)
Enclosure ID	Port#	Device Serial Number	RAID	Temperature		Bad Sectors Found & Repaired	S.M.A.R.T
1	1	ZC12KLBT	None	Normal		None	Detail
1	2	ZC12JBHF	None	Normal		None	Detail
1	3	ZC12G5J8	None	Normal		None	Detail
1	4	ZC12HGNE	None	Normal		None	Detail
1	5	S1F0S0W3	None	Normal		None	Detail
1	6	WDH2VYMQ	None	Normal		None	Detail
1	7	WDH2VYQM	None	Normal		None	Detail
1	8	WDH2VYMA	None	Normal		None	Detail
Device Name		Device_1_1
Model Number		ST4000NE0025-2EW107-ZC12KLBT
Temperature Celsius 44
S.M.A.R.T		Enabled Disable
S.M.A.R.T Attributes
ID	Name		Threshold	Worst	Value	Status
1	Raw Read Error Rate		44	64	83	OK
3	Spin Up Time		0	89	92	OK
4	Start Stop Count		20	98	98	OK
5	Reallocated Sector Ct		10	100	100	OK

How to Enable SMART Monitoring

To access SMART attributes of an individual disk:

1. Log in to the HRM
2. Select the proper controller using the drop down menu on the top left
3. Click the SHI tab
4. Click Enable to enable SMART monitoring

Disabling SMART monitoring

You have the option the disable SMART monitoring on each individual disk. To disable:

1. Click the SHI tab
2. Click Detail follow the desired disk
3. Click Disable

Note: Disabling SMART monitoring will disable all warnings related to SMART attributes.

How to Use the Scheduler

Overview Quick Config. Advanced Config. Settings Event SHI Help Tasks List Name Description □test0 Check all disks every day at 16:30:0 Delete New Verify Task ○ RAID_5_0 Task Name: ●Occurs one time on 2017 - 5 - 19 at 0 : 0 : 0 Schedule: ○Occurs every 1 Day(s) ▼ on Sunday ▼ 1 at 0 : 0 : 0 Start date: 2017 - 5 - 19 ○End date: 2017 - 5 - 19 ●No end date Submit Health Inspector Scheduler Task Name: Select a Schedule: ○Daily ●Weekly ○Bi-Weekly ○Monthly Select a time: Sunday ▼ 1 0 : 0 : 0 Submit

The Scheduler enables you to schedule disk/array checkups to ensure disks/array are functioning optimally.

How to Create a New Verify Task

All arrays will appear under New Verify Task

1. Log into the HRM
2. Select the proper controller from the top left drop down
3. Click SHI
4. Click Schedule a task
5. Select the array you want to schedule the verify task
6. Type the name in Task Name entry box
7. Choose whether you want to schedule

8. Click Submit

9. One time verify task on specific date (YYYY-MM-DD) at (HH:MM:SS, 24-hr clock)

10. Or a specific schedule you can adjust based on Daily, Weekly, or Monthly options

11. Your entry will appear under Tasks List

Note: New Verify Task box only appears if you have normal status arrays. If you have a critical array, New Rebuild Task will replace New Verify Task.

Section 5: Troubleshooting

This section provides guidelines to some problems you may encounter:

• Handling Critical Arrays
• Handling Disabled Arrays
  • PC hangs when card is installed.

Handling Critical Arrays

When your disk status turns critical, your array as a whole is still accessible, but one or more disks are faulty (depending on your RAID level), and the array is in danger of failing.

Common scenarios for critical status

Unplugging a disk that is part of an arrayBad sector is detected on a disk that is part of an arrayUnrecoverable data during rebuildingDefective port or cable interrupts rebuilding process

To recover from this situation,

1. Backup your existing data.
2. Identify which disk is faulty.

- You can refer to the LED lights on the enclosure

• Refer to the HRM Logical tab and Event tab.

1. Re-insert the faulty disk or replace with a new disk.

- The array will rebuild automatically if your auto-rebuild setting is enabled and you reseated the faulty disk. Note: Click Rescan if the array still does not rebuild automatically.

1. If the new disk is added and it does not automatically start rebuilding, you can manually add the disk in maintenance.

2. Log into the HRM

3. Click Advanced Config. Tab

4. Click Maintenance>Add Disk> select the appropriate disk

5. Rebuild should now start.

- If rebuild does not start, click 'Rescan' on the left hand panel.

Note: Rebuilding an array takes on average 2 hours per 1 Terabyte of disk capacity. The process will scan through the entire disk, even if you have very little used disk space.

Rebuilding Stops Due to Bad Sectors

If rebuilding fails to complete due to bad disk sector errors (check in the Event Log), there is an option to continue rebuilding on error in the HighPoint HRM.

1. Log into the HRM
2. Click Settings tab
3. Change Enable Continue Rebuilding on Error to Enabled

This option will enable rebuilding to ignore bad sectors and attempt to make your data accessible. It is important to backup immediately after backup is complete and replace or repair the disks with bad sectors.

Critical array becomes disabled when you removed faulty disk

If this is the case, you may have removed the wrong disk. When you remove the wrong disk from a critical array, the array status may become disabled. Data is inaccessible for disabled arrays. Follow these steps to restore the array to the previous state.

1. Shut down your PC
2. Shut down the RocketStor6114VEnclosure
3. Place all disks back to original configuration
4. Boot up PC

Your array should be back to Critical status. Identify the correct disk and rebuild from there.

Online Array Roaming

One of the features of all HighPoint RAID controllers is online array roaming. Information about the RAID configuration is stored on the physical drives. So if a card fails or you wish to switch cards, the RAID configuration data can still be read by another HighPoint card.

Help

• Online Help
• Register Product
• Configuration Record

Online Help redirects you to additional documentation concerning the HRM.

Register Product takes you to the HighPoint Online Web Support Portal. On this page you can create a new customer profile where you can register your product, or post an online support ticket

Configuration Record: collect the RocketStor's storage information and send it to the HighPoint support team.

It is required to register the product on HighPoint Web Support Portal and request the support ID before submit the Configuration Record:

Overview

Quick Config

Advance Config

Settings

Event

SHI

Help

Configuration Record

Support Case ID:

Please enter your Support Case ID. Your configuration will be Emailed to HighPoint Support.

If you do not have a Case ID, please submit a Support Ticket, or Register an Account.

Http://www.highpoint-tech.com/websupport

Submit

Table 1. HRM Icon Guide

(CCT)	Critical - missing diskA disk is missing from the array bringing it to ‘critical’ status. The array is still accessible but another disk failure could result in data loss.
(V378)	VerifyingThe array is currently running a disk integrity check.
(S40C)	RebuildingThe array is currently rebuilding meaning you replaced a failed disk or added a new disk to a ‘critical’ state array.
(7282)	Critical - rebuild requiredThe array has all disks, but one disk requires rebuilding.
(Y868)	DisabledThe icon represents a disabled array, meaning more than one disk failed and the array is no longer accessible
(D06K)	InitializingThe array is initializing. The two types of initialization are Foreground and Background. (See Initialization)UninitializedThe array initialization process has been interrupted, and the process is incomplete.
[26ZD]	Not InitializedDisk is not initialized yet, and needs to be initialized before use
	OCE/ORLMArray is performing a OCE/ORLM operation
[A20C]	OCE/ORLM has stoppedThe array expansion process has been stopped.
[28ZT]	LegacyAn existing file system has been detected on the disk. These disks are classified as legacy drives.
[WZXX]	SpareThe device is a spare drive, it will automatically replace any failed drive part of an array.
	NormalThe array status is normal
[0657]	InitializingThe array is initializing, either foreground or background initialization
	Initialization StoppedThe initialization has been stopped. Current status is uninitialized.
	Critical - InconsistencyData in the array is inconsistent and needs to be rebuilt.
[2YBH]	Critical - missing diskA disk has been removed or experienced failure, and user needs to reinsert disk or add a new disk.
[X2TH]	RebuildingThe array is currently rebuilding.
[2455]	VerifyingThe array is performing a data consistency check. Array status will show‘verifying’.
[xDZC]	DisabledThe array does not have enough disks to maintain the RAID level. A disabled array is not accessible.
	OCE/ORLMArray is expanding its capacity or migrating to a different raid level. Status will display ‘Expanding/Migrating’
	OCE/ORLM stoppedThe ‘Expansion/Migrating’ process has been stopped. The status will display ‘Need Expanding/Migrating’
[ywcy]	Critical - OCE/ORLMA disk member is lost during the OCE/ORLM process.
	Critical - OCE/ORLM - rebuildThe expanding/migrating array requires a rebuild.

Table 2. RAID Level Reference Guide

Type	Description	Min. disks	Usable space	Advantage	Disadvantage	Application
JBOD	Just a bunch of disk	1	100%	Each drive can be accessed as a single volume	No fault tolerance - failure of one drive results in complete data loss	Backup
RAID 0	Disk Striping	2	100%	Offers the highest performance	No fault tolerance - failure of one drive results in complete data loss	Temporary file, performance driven application.
RAID 1	Disk Mirroring	2	50%	Provides convenient low-cost data redundancy for smaller systems and servers	Useable storage space is 50% of total available capacity. Can handle 1 disk failure.	Operating system, backup, and transaction database.
RAID 10	Disk Mirroring followed by stripe	4	50%	High read performance and medium write performance with data protection for up to 2-drive failures	Useable storage capacity equals total capacity of all drives in the array minus two	Fast database and application servers which need performance and data protection
RAID 5	Disk Striping with Rotating parity	3	67-87%	High read performance, and medium write performance with data protection with a single drive failure	Not recommended for database applications that require frequent/heavy write sessions. Can handle 1 disk failure.	Data archives, and ideal for application that require data protection
RAID 50	Disk Mirroring followed by RAID5	6	67-75%	High read performance, and medium write performance with data protection in case of up to two drives failure	Not recommended for applications that require frequent/heavy write sessions.	Data archives and ideal for application that requires data protection
RAID 6	Disk Striping with dual rotating parity	4	50-75%	High read performance, and medium write performance with data protection in case of up to two drives failure	Not recommended for applications that require frequent/heavy write sessions.	Data archives and ideal for application that requires data protection

HighPoint Recommended List of Hard Drives

HighPoint maintains a list of tested hard drives suitable for RAID applications. Since not every hard drive in the market can be tested, this list is meant to be a general guideline for selecting hard drives operating in a RAID environment. Regular, desktop grade drives are highly not recommended for RAID use.

http://highpoint-tech.com/PDF/Compatibility_List/RocketRAID_600_2700_3600_and_4500_Series_RAID_HBA_Hard_Drive_Compatibility_List.pdf

Contacting Technical Support

For any help and support, submit a support ticket online at http://www.highpoint-tech.com/websupport/.