Inspiron M5030 - Laptop DELL - Free user manual and instructions

USER MANUAL Inspiron M5030 DELL

Regulatory model: P07F series Regulatory type: P07F001; P07F002; P07F003

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.

Information in this document is subject to change without notice.

© 2010 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, YOURS IS HERE, Solution Station, and DellConnect are trademarks of Dell Inc.; AMD, AMD Athlon, AMD Turion, AMD Sempron, and ATI Mobility Radeonare trademarks of Advanced Micro Devices, Inc.; Intel, Pentium, and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Ubuntu is a registered trademark of Canonical Ltd.; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

November 2010 P/N 7RR4T Rev. A02

Contents

Setting Up Your Inspiron Laptop.....5

Before Setting Up Your Computer ..... 5

Connect the AC Adapter ....6

Connect the Network Cable (Optional) ..... 7

Press the Power Button 8

Set Up the Operating System 9

Create System Recovery Media

(Recommended)....10

Enable or Disable Wireless (Optional)....12

Connect to the Internet (Optional) ..... 14

Using Your Inspiron Laptop.....18

Right View Features....18

Left View Features....20

Front View Features....22

Status Lights and Indicators....24

Computer Base Features.....26

Touch Pad Gestures....28

Multimedia Control Keys....30

Using the Optical Drive 32

Display Features 34

Removing and Replacing the

Battery 36

Software Features 38

Dell DataSafe Online Backup .... 39

Dell Dock 40

Solving Problems ....41

Beep Codes 41

Network Problems 42

Power Problems....43

Memory Problems 44

Lockups and Software Problems ..... 45

Contents

Using Support Tools....47

Dell Support Center 47

My Dell Downloads 48

System Messages 49

Hardware Troubleshooter....51

Dell Diagnostics 51

Restoring Your Operating System .....56

System Restore 57

Dell DataSafe Local Backup....58

System Recovery Media 61

Dell Factory Image Restore 62

Getting Help 64

Technical Support and Customer

Service 65

DellConnect 65

Online Services 66

Automated Order-Status Service ..... 67

Product Information. 67

Returning Items for Repair Under

Warranty or for Credit 68

Before You Call....69

Contacting Dell....71

Finding More Information and

Resources....72

Specifications .....74

Appendix....81

Macrovision Product Notice....81

Information for NOM, or Official Mexican

Standard (Only for Mexico)....82

Index 83

Setting Up Your Inspiron Laptop

This section provides information about setting up your Inspiron™ laptop.

Before Setting Up Your Computer

When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer.

Restricting airflow around your Inspiron laptop may cause it to overheat. To prevent overheating ensure that you leave at least 10.2 cm (4 inches) at the back of the computer and a minimum of 5.1 cm (2 inches) on all other sides. You should never place your computer in an enclosed space, such as a cabinet or drawer when it is powered on.

WARNING: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not place your Dell™ computer in a low-airflow environment, such as a closed briefcase, or on fabric surfaces, such as carpets or rugs, while it is powered on. Restricting the airflow can damage the computer, deteriorate the computer performance, or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.

CAUTION: Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer.

Setting Up Your Inspiron Laptop

Connect the AC Adapter

Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector.

WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer.

Diagram of a computer rear panel with labeled ports and an inset showing a connected USB cable pointing to a terminal device.

Setting Up Your Inspiron Laptop

Connect the Network Cable (Optional)

To use a wired network connection, connect the network cable.

Diagram of a computer rear panel with labeled ports and an inset showing a network connection device.

Setting Up Your Inspiron Laptop

Press the Power Button

Diagram showing a laptop keyboard with a circular button labeled 'C' and an 'Power' button, indicating a reset or operation.

Set Up the Operating System

Your Dell computer is preconfigured with the operating system you selected at the time of purchase.

Microsoft® Windows®

To set up Windows for the first time, follow the instructions on the screen. These steps are mandatory and may take some time to complete. The Windows setup screens will take you through several procedures including accepting license agreements, setting preferences, and setting up an Internet connection.

CAUTION: Do not interrupt the operating system's setup process. Doing so may render your computer unusable and you will need to reinstall the operating system.

NOTE: For optimal performance of your computer, it is recommended that you download and install the latest BIOS and drivers for your computer available at support.dell.com.

NOTE: For more information on the operating system and features, see support.dell.com/MyNewDell.

Ubuntu®

To set up Ubuntu for the first time, follow the instructions on the screen.

Setting Up Your Inspiron Laptop

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create a system recovery media as soon as you set up Microsoft Windows.

The system recovery media can be used to restore your computer to the operating state it was in when you purchased the computer, while preserving data files (without the need of the Operating System disc). You can use the system recovery media if changes to the hardware, software, drivers, or other system settings have left the computer in an undesirable operating state.

You will require the following to create the system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or DVD-R/DVD+R/Blu-ray Disc™

NOTE: Dell DataSafe Local Backup does not support rewritable discs.

To create a system recovery media:

1. Ensure that the AC adapter is connected (see "Connect the AC Adapter" on page 6). Insert the disc or USB key in the computer.2.
2. Click Start → Programs → Dell DataSafe Local Backup.

Click 4. Create Recovery Media.

Follow the instructions on the screen.5.

NOTE: For information on using the system recovery media, see "System Recovery Media" on page 61.

Setting Up Your Inspiron Laptop

Enable or Disable Wireless (Optional)

Diagram of a laptop keyboard with an inset showing a location pin labeled 'A' and 'F2', alongside a radio icon labeled 'A'.

Setting Up Your Inspiron Laptop

Press the "key" on the function key row on the keyboard to enable or disable wireless. The wireless on or off icons appear on the screen to indicate the status.

Wireless enabled

Wireless disabled

NOTE: The wireless key allows you to quickly turn off all wireless radios (Wi-Fi and Bluetooth®) on your computer, such as when you are asked to disable all wireless radios on an airplane flight.

Setting Up Your Inspiron Laptop

Connect to the Internet (Optional)

To connect to the Internet, you need an external modem or network connection and an Internet Service Provider (ISP).

If an external USB modem or WLAN adapter is not a part of your original order, you can purchase one at www.dell.com.

Setting Up a Wired Connection

If you are using a dial-up connection, • connect the telephone line to the optional external USB modem and to the telephone wall connector before you set up your Internet connection.

If you are using a DSL or cable/satellite • modem connection, contact your ISP or cellular telephone service for setup instructions.

To complete setting up your wired Internet connection, follow the instructions in "Setting Up Your Internet Connection" on page 16.

Setting Up Your Inspiron Laptop

Setting Up a Wireless Connection

NOTE: To set up your wireless router, see the documentation that shipped with your router.

Before you can use your wireless Internet connection, you need to connect to your wireless router.

To set up your connection to a wireless router: Windows ^® 7

Ensure that wireless is enabled on your 1. computer (see "Enable or Disable Wireless" on page 12).

Save and close any open files, and exit any 2. open programs.

3. Click Start → Control Panel.

In the search box, type 4. network, and then click Network and Sharing Center→Connect to a network.

Follow the instructions on the screen to 5. complete the setup.

Windows Vista®

Ensure that wireless is enabled on your 1. computer (see "Enable or Disable Wireless" on page 12).

Save and close any open files, and exit any 2. open programs.

3. Click Start → Connect To.

Follow the instructions on the screen to 4. complete the setup.

Setting Up Your Inspiron Laptop

Setting Up Your Internet Connection

ISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country.

If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one.

To set up your Internet connection:

Windows 7

Save and close any open files, and exit any 1. open programs.

Click 2. Start → Control Panel.

1. In the search box, type network, and then click Network and Sharing Center→ Set up a new connection or network→ Connect to the Internet.

The Connect to the Internet window appears.

NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP.

Follow the instructions on the screen and 4. use the setup information provided by your ISP to complete the setup.

Setting Up Your Inspiron Laptop

Windows Vista

Save and close any open files, and exit any 1. open programs.

1. Click Start → Control Panel.
2. In the search box, type network, and then click Network and Sharing Center→ Set up a connection or Network→ Connect to the Internet.

The Connect to the Internet window appears.

NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP.

Follow the instructions on the screen and 4. use the setup information provided by your ISP to complete the setup.

Using Your Inspiron Laptop

This section provides information about the features available on your Inspiron™ laptop.

Right View Features

1 2 3 4

Using Your Inspiron Laptop

1 Optical drive — Plays or records CDs and DVDs. For more information, see "Using the Optical Drive" on page 32.
2 Optical drive light — Blinks when you press the optical drive eject button or when you insert a disc and it is being read.
3 Optical drive eject button — Ejects the optical drive tray when pressed.
4 Security cable slot — Attaches a commercially available security cable to the computer.
NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your computer.

Using Your Inspiron Laptop

Left View Features

1 2 3 4

Using Your Inspiron Laptop

1 AC adapter connector — Connects to an AC adapter to power the computer and charge the battery.
2 USB 2.0 connectors (3) — Connect to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player.
3 Network connector — Connects your computer to a network or a broadband device if you are using a wired network.
4 VGA connector — Connects to a monitor or projector.

Using Your Inspiron Laptop

Front View Features

1 2 436 5 7

1 Power status light — Turns on steadily or blinks to indicate the power status. For more information on the power status light, see "Status Lights and Indicators" on page 24.
2 Hard drive activity light — Blinks to indicate hard drive activity when the computer reads or writes data.
3 Battery status light — Turns on steadily or blinks to indicate the battery charge status. For more information on the battery status light, see "Status Lights and Indicators" on page 24. NOTE: The battery is charging when the computer is powered using the AC adapter.
4 SD/MMC - MSIPro 3-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on the memory card. NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no media card is installed in the slot; blanks from other computers may not fit your computer.
5 Analog microphone — Provides quality sound for video conferencing and voice recording.
6 Audio out/Headphone connector — Connects to a pair of headphones or to a powered speaker or sound system.
7 Audio in/Microphone connector — Connects to a microphone or inputs signal for use with audio programs.

Using Your Inspiron Laptop

Status Lights and Indicators

Battery Status Light

	Indicator light status Computer state(s) Battery charge level
AC adapter	solid white on/standby/off/	hibernate	<= 98%
	off on/standby/off/	hibernate	>98%
Battery	solid amber on/standby <= 10%
	off on/standby/off/	hibernate	>10%
		off/hibernate	<= 10%

NOTE: The battery is charging when the computer is powered using the AC adapter.

Using Your Inspiron Laptop

Power Button Light/Power Indicator Light

Indicator light status Computer state(s)

Power status light	solid white on
	off off/hibernate
	breathing white standby

NOTE: For information on power problems, see "Power Problems" on page 43.

Using Your Inspiron Laptop

Computer Base Features

1 2 3 4

1 Power button — Turns the computer on or off when pressed.
2 Function key row — The wireless enable or disable key, brightness increase and decrease keys, multimedia keys, and the touch pad enable or disable key are located in this row. For more information on the multimedia keys, see “Multimedia Control Keys” on page 30.
3 Touch pad buttons (2) — Provide left-click and right-click functions like those on a mouse.
4 Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected items, and left-click by tapping the surface.

The touch pad supports Scroll, Zoom, and Rotation features. To change the touch pad settings, double-click the Dell Touch pad icon in the notification area of the desktop. For more information, see "Touch Pad Gestures" on page 28.

NOTE: To enable or disable the touch pad, press the key on the function key row on the keyboard.

Using Your Inspiron Laptop

Touch Pad Gestures

Scroll

Allows you to scroll through content. The scroll feature includes:

Traditional Scroll — Allows you to scroll up or down, and right or left.

To scroll up or down:

Hand holding a rectangular object with an arrow pointing upward (no text or symbols)

Move a finger up or down in the vertical scroll zone (extreme right of the touch pad).

To scroll right or left:

Hand pointing at a rectangular object with bidirectional arrows indicating movement (no text or symbols)

Move a finger right or left in the horizontal scroll zone (extreme bottom of the touch pad).

Circular Scroll — Allows you to scroll up or down, and right or left.

To scroll up or down:

Hand holding a rectangular object with a circular button, no text or symbols visible

Move a finger in the vertical scroll zone (extreme right of the touch pad), in a clockwise circular motion to scroll up or counterclockwise circular motion to scroll down.

To scroll right or left:

Hand pointing at a circular button on a rectangular interface (no text or symbols)

Move a finger in the horizontal scroll zone (extreme bottom of the touch pad), in a clockwise circular motion to scroll right or counterclockwise circular motion to scroll left.

Using Your Inspiron Laptop

Zoom

Allows you to increase or decrease the magnification of the screen content. The zoom feature includes:

One finger zoom — Allows you to zoom in or out.

To zoom in:

Move a finger up in the zoom zone (extreme left of the touch pad).

To zoom out:

Move a finger down in the zoom zone (extreme left of the touch pad).

Using Your Inspiron Laptop

Multimedia Control Keys

The multimedia control keys are located on the function key row on the keyboard.

To use the multimedia controls, press the required multimedia key. You can configure the multimedia control keys using the System Setup (BIOS) Utility or the Windows Mobility Center.

System Setup (BIOS) Utility

Press during POST (Power On Self Test) to enter the System Setup (BIOS) utility.1.

1. In the Function Key Behavior, select Multimedia Key First or Function Key First.

Multimedia Key First — This is the default setting. Press any multimedia key to perform the associated multimedia action. For function key, press + the required function key.

Function Key First — Press any function key to perform the associated function. For multimedia action, press + the required multimedia control key.

NOTE: The Multimedia Key First option is active only in the operating system.

Windows Mobility Center

1. Press the <@> keys to launch the Windows Mobility Center.
2. In the Function Key Row, select Function Key or Multimedia Key.

Using Your Inspiron Laptop

F7 F8 F9 F10 F11 F12

Mute the sound Play the previous track or chapter
Decrease the volume level Play or pause
Increase the volume level Play the next track ➤ chapter

Using Your Inspiron Laptop

Using the Optical Drive

CAUTION: Do not press down on the optical drive tray when you open or close it. Keep the optical drive tray closed when you are not using the drive.
CAUTION: Do not move the computer while playing or recording a disc.

This optical drive plays or records CDs and DVDs. Ensure that the side with print or writing is facing up when placing discs on the optical drive tray.

To place a disc in the optical drive:

Press the eject button on the optical drive. 1.

Pull out the optical drive tray.2.

1. Place the disc, label side up, in the center of the optical drive tray and snap the disc onto the spindle.

Push the optical drive tray back into the drive. 4.

Using Your Inspiron Laptop

Technical diagram of a CD drive assembly with numbered components and an arrow indicating the disk's direction.

1 disc
2 spindle
3 optical drive tray
4 eject button

Using Your Inspiron Laptop

Display Features

1 2 3

1 Camera activity indicator — Indicates if the camera is on or off.
2 Camera — Built-in camera for video capture, conferencing, and chat.
3 Display — Your display can vary based on selections you made when purchasing your computer. For more information about displays, see the Dell Technology Guide at support.dell.com/manuals or at the following location:
Windows ^® 7: Start → All Programs → Dell Help Documentation
Windows Vista®: Start → Help and Support → Dell EDocs

Using Your Inspiron Laptop

Removing and Replacing the Battery

WARNING: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
WARNING: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery purchased from Dell. Do not use batteries from other computers.
WARNING: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter).

To remove the battery:

Turn off the computer and turn it over. 1.

Slide the battery release latch and the battery lock latch to the unlock positions.2.

Slide and lift the battery out of the battery bay.3.

To replace the battery:

Align the tabs on the battery with the slots on the battery bay.1.

Slide the battery into the battery bay until it clicks into place.2.

Slide the battery lock latch to the lock position.3.

Using Your Inspiron Laptop

Diagram of a device rear panel with labeled components and directional arrows indicating movement or assembly.

1 battery lock latch
2 battery
3 battery release latch

Using Your Inspiron Laptop

Software Features

NOTE: For more information about the features described in this section, see the Dell Technology Guide at support.dell.com/manuals or at the following location:

Windows ^® 7: Start → All Programs → Dell Help Documentation

Windows Vista®: Start → Help and Support → Dell EDocs

Productivity and Communication

You can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets. You can also edit and view digital photographs and images. Check your purchase order for software installed on your computer.

After connecting to the Internet, you can access websites, setup an e-mail account, upload and download files.

Entertainment and Multimedia

You can use your computer to watch videos, play games and listen to music and Internet radio stations.

You can download or copy pictures and video files from portable devices, such as digital cameras and cell phones. Optional software applications enable you to organize and create music and video files that can be recorded to disc, saved on portable products such as MP3 players and handheld entertainment devices, or played and viewed directly on connected TVs, projectors, and home theater equipment.

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online Backup may not be available in all regions.
NOTE: A broadband connection is recommended for fast upload/download speeds.

Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft, fire, or natural disasters. You can access the service on your computer using a password-protected account.

For more information, go to delldatasafe.com.

To schedule backups:

Double-click the Dell DataSafe Online icon 1 on the taskbar

Follow the instructions that appear on the screen. 2.

Using Your Inspiron Laptop

Dell Dock

The Dell Dock is a group of icons that provides easy access to frequently-used applications, files, and folders. You can personalize the Dock by:

Adding or removing icons•

Grouping related icons into categories•

Changing the color and location of the Dock•

Changing the behavior of the icons•

Row of app icons including messaging, globe, video, film reel, lock, question mark, and browser with 'e' logo

Add a Category

1. Right-click the Dock, click Add→Category.
   The Add/Edit Category window is displayed.
   Enter a title for the category in the 2. Title field.
   Select an icon for the category from the 3.
   Select an image: box.
   Click 4. Save.

Add an Icon

Drag and drop the icon to the Dock or a category.

Remove a Category or Icon

Right-click the category or icon on the Dock 1. and click Delete shortcut or Delete category. Follow the instructions on the screen.2.

Personalize the Dock

1. Right-click the Dock and click Advanced Setting....
2. Choose the desired option to personalize the Dock.

Solving Problems

This section provides troubleshooting information for your computer. If you cannot solve your problem using the following guidelines, see "Using Support Tools" on page 47 or "Contacting Dell" on page 71.

Beep Codes

Your computer might emit a series of beeps during start-up if there are errors or problems. This series of beeps, called a beep code, identifies a problem. If this occurs, write down the beep code and contact Dell (see "Contacting Dell" on page 71).

NOTE: To replace parts, see the Service Manual at support.dell.com/manuals.

Beep Code Possible Problem

One Possible system board failure — BIOS ROM checksum failure

Two No RAM detected

NOTE: If you installed or replaced the memory module, ensure that the memory module is seated properly.

Three Possible system board failure — Chipset error

Four RAM read/write failure

Five Real Time Clock failure

Six Video card or chip failure

Seven Processor failure

Eight Display failure

Solving Problems

Network Problems

Wireless Connections

If the wireless network connection is lost —

The wireless router is offline or wireless has been disabled on the computer.

Check your wireless router to ensure it is • powered on and connected to your data source (cable modem or network hub). Ensure that wireless is enabled (see “Enable • or Disable Wireless” on page 12). Re-establish your connection to the • wireless router (see “Setting Up a Wireless Connection” on page 15). Interference may be blocking or interrupting • your wireless connection. Try moving the computer closer to your wireless router.

Wired Connections

If the wired network connection is lost — The cable is loose or damaged.

Check the cable to ensure it is plugged in and not damaged.

Solving Problems

Power Problems

If the power light is off — The computer is either turned off, in hibernate state, or is not receiving power.

Press the power button. The computer • resumes normal operation if it is off or in hibernate mode.

Reseat the AC adapter cable into the • power connector on the computer and the electrical outlet.

If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.

Temporarily bypass power protection • devices, power strips, and power extension cables to verify that the computer turns on properly.

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Check the AC adapter cable connections. • If the AC adapter has a light, ensure that the light on the AC adapter is on.

If the power light is solid white and the computer is not responding — The display may not be responding.

Press the power button until the computer • turns off and then turn it back on.

If the problem persists, contact Dell (see •

"Contacting Dell" on page 71).

If the power light is blinking white — The computer is in standby state or the display may not be responding.

Press a key on the keyboard, move the connected mouse or a finger on the touch pad, or press the power button to resume normal operation.

Solving Problems

If the display is not responding, press the power button until the computer turns off and then turn it back on.

If the problem persists, contact Dell (see • "Contacting Dell" on page 71).

If you encounter interference that hinders reception on your computer — An unwanted signal is creating interference by interrupting or blocking other signals. Some possible causes of interference are:

Power, keyboard, and mouse extension • cables.

Too many devices connected to a • power strip.

Multiple power strips connected to the same electrical outlet.

Memory Problems

If you receive an insufficient memory message —

Save and close any open files and exit any • open programs you are not using to see if that resolves the problem.

See the software documentation for • minimum memory requirements.

Reseat the memory module(s) into the • connector(s) (see the Service Manual at support.dell.com/manuals for instructions).

If the problem persists, contact Dell (see • "Contacting Dell" on page 71).

If you experience other memory problems —

Run the Dell Diagnostics (see "Dell • Diagnostics" on page 51).

If the problem persists, contact Dell (see "Contacting Dell" on page 71).

Lockups and Software Problems

If the computer does not start up — Ensure that the AC adapter cable is firmly connected to the computer and to the electrical outlet.

If a program stops responding — End the program:

Press simultaneously.1.

Click 2. Applications.

Click the program that is no longer 3. responding

Click 4. End Task.

If a program crashes repeatedly — Check the software documentation. If necessary, uninstall and then reinstall the program.

NOTE: Software usually includes installation instructions in its documentation or on the disc (CD or DVD).

If a program is designed for an earlier Microsoft® Windows® operating system —

Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments.

Windows ^® 7

1. Click Start → Control Panel →

Programs→ Run programs made for previous versions of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

Windows Vista®

1. Click Start → Control Panel →

Programs→ Use an older program with this version of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

Solving Problems

If the computer stops responding or a solid blue screen appears —

CAUTION: You might lose data if you are unable to perform an operating system shutdown.

If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button until the computer turns off and then restart your computer.

If you have other software problems —

Back up your files immediately.

Use a virus-scanning program to check the • hard drive or CDs.

Save and close any open files or programs • and shut down your computer through the

Start menu.

Check the software documentation or contact the software manufacturer for troubleshooting information:

Ensure that the program is compatible – with the operating system installed on your computer.

Ensure that your computer meets the – minimum hardware requirements needed to run the software. See the software documentation for information.

Ensure that the program is installed and – configured properly.

Verify that the device drivers do not – conflict with the program.

If necessary, uninstall and then reinstall – the program.

Using Support Tools

Dell Support Center

All the support you need – one convenient location.

The Dell Support Center provides system alerts, performance improvement offers, system information, and links to other Dell tools and diagnostic services.

To launch the application, click Start → All Programs → Dell → Dell Support Center → Launch Dell Support Center.

The Dell Support Center home page displays your computer's model number, service tag, express service code, warranty status, and alerts on improving the performance of your computer.

The home page also provides links to access:

PC Checkup — Run hardware diagnostics, see which program occupies the maximum memory on your hard drive, and track the changes made to your computer each day.

PC Checkup Utilities

Drive Space Manager• — Manage your hard drive using a visual representation of space consumed by each type of file.

Performance and Configuration •

History — Monitor system events and changes over time. This utility displays all hardware scans, tests, system changes, critical events and restoration points on the day they occurred.

Using Support Tools

Detailed System Information — View detailed information about your hardware and operating system configurations; access copies of your service contracts, warranty information, and warranty renewal options.

Get Help — View Dell Technical Support options, Customer Support, Tours and Training, Online Tools, Owner's Manual, Warranty Information, FAQs, and so on.

Backup and Recovery — Create recovery media, launch recovery tool, and online file backup.

System Performance Improvement Offers — Acquire software and hardware solutions that will help improve your system performance.

For more information about Dell Support Center and to download and install the available support tools, go to DellSupportCenter.com.

My Dell Downloads

NOTE: My Dell Downloads may not be available in all regions.

Some of the software pre-installed on your new computer do not include a backup CD or DVD. This software is available at My Dell Downloads. From this website you can download available software for reinstallation or create your own backup media.

To register and use My Dell Downloads:

Go to 1. downloadstore.dell.com/media.

Follow the instructions on the screen to 2. register and download the software.

Reinstall or create backup media of the 3. software for future use.

Using Support Tools

System Messages

If your computer has an issue or an error, it may display a System Message that will help you identify the cause and action needed to resolve the issue.

NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Dell Technology Guide available on your hard drive or at support.dell.com/manuals or contact Dell (see "Contacting Dell" on page 71).

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical

Support — The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell (see "Contacting Dell" on page 71).

CMOS checksum error — Possible system board failure or RTC battery low. Replace the battery (see the Service Manual at support.dell.com/manuals) or contact Dell (see "Contacting Dell" on page 71).

Hard-disk drive failure — Possible hard-disk drive failure during POST. Contact Dell (see "Contacting Dell" on page 71).

Hard-disk drive read failure — Possible hard-disk drive failure during HDD boot test. Contact Dell (see "Contacting Dell" on page 71).

Keyboard failure — Keyboard failure or loose cable. Replace the keyboard, (see the Service Manual at support.dell.com/manuals).

Using Support Tools

No boot device available — No bootable partition on hard drive, the hard drive cable is loose, or no bootable device exists.

If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device.

Enter system setup and ensure that the boot sequence information is correct (see the Dell Technology Guide available on your hard drive or at support.dell.com/manuals).

No timer tick interrupt — A chip on the system board might be malfunctioning or system board failure. Contact Dell (see "Contacting Dell" on page 71).

USB over current error — Disconnect the USB device. Your USB device needs more power for it to function properly. Use an external power source to connect the USB device, or if your device has two USB cables, connect both of them.

CAUTION - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem — S.M.A.R.T error, possible hard-disk drive failure. Contact Dell for assistance (see "Contacting Dell" on page 71).

Hardware Troubleshooter

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To start the Hardware Troubleshooter:

1. Click Start → Help and Support.

Type 2. hardware troubleshooter in the search field and press to start the search.

In the search results, select the option that 3. best describes the problem and follow the remaining troubleshooting steps.

Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 45 and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTE: Dell Diagnostics works only on Dell computers.

NOTE: The Drivers and Utilities disc may not ship with your computer.

Ensure that the device that you want to test displays in the system setup program and is active. Press during POST (Power On Self Test) to enter the System Setup (BIOS) utility. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc.

Using Support Tools

Starting Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 71).

Ensure that the computer is connected to an 1. electrical outlet that is known to be working properly.

Turn on (or restart) your computer.2.

When the DELL3. logo appears, press immediately. Select Diagnostics from the boot menu and press .

This may invoke the Pre-Boot System Assessment (PSA) on your computer.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities disc.

If PSA is invoked: The PSA will start running the tests.a. If the PSA completes successfully, the b. following message is displayed: "No problems have been found with this system so far. Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended)."

Using Support Tools

If you are experiencing memory issues, c. press , otherwise press .

The following message is displayed d.

"Booting Dell Diagnostic Utility Partition. Press any key to continue."

Press any key to go to the e. Choose An Option window.

If PSA is not invoked:

Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive and to go to the Choose An Option window.

Select the test you want to run.4.

If a problem is encountered during a test, 5. a message appears with an error code and a description of the problem. Write down the error code and problem description and contact Dell (see "Contacting Dell" on page 71).

NOTE: The Service Tag for your computer is displayed at the top of each test screen. The Service Tag helps you identify your computer when you contact Dell.

When the tests are complete, close the test 6. screen to return to the Choose An Option window.

To exit the Dell Diagnostics and to restart the 7. computer, click Exit.

Using Support Tools

Starting Dell Diagnostics From the Drivers and Utilities Disc

NOTE: The Drivers and Utilities disc may not ship with your computer.
Insert the1 Drivers and Utilities disc.
Shut down and restart the computer. 2.
When the DELL ^™ logo appears, press immediately.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

When the boot device list appears, highlight 3. CD/DVD/CD-RW and press .

Select the 4. Boot from CD-ROM option from the menu that appears and press .

1. Type 1 to start the CD menu and press to proceed.

Select 6. Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

Select the test you want to run.7.

If a problem is encountered during a test, 8. a message appears with an error code and a description of the problem. Write down the error code and problem description and contact Dell (see "Contacting Dell" on page 71).

NOTE: The Service Tag for your computer is displayed at the top of each test screen. The Service Tag helps you identify your computer when you contact Dell.

Using Support Tools

When the tests are complete, close the test 9. screen to return to the Choose An Option window.

To exit the Dell Diagnostics and to restart the 10. computer, click Exit.

Remove the 17rivers and Utilities disc.

Restoring Your Operating System

You can restore the operating system on your computer using any of the following options:

CAUTION: Using Dell Factory Image Restore or the Operating System disc permanently deletes all data files on your computer. If possible, backup your data files before using these options.

Option Use

System Restore as the first solution

Dell DataSafe Local Backup when System Restore does not resolve your problem

System recovery media when operating system failure prevents the use of SystemRestore and DataSafe Local Backupwhen installing the factory image on a newly installed hard drive

Dell Factory Image Restore to restore your computer to the operating state it was inwhen you received your computer

Operating System disc to reinstall only the operating system on your computer

NOTE: The Operating System disc may not ship with your computer.

System Restore

The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible.

CAUTION: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

Starting System Restore

Click 1. Start.

1. In the Search box, type System Restore and press .

NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.

Click 3. Next and follow the instructions on the screen.

In the event that System Restore did not resolve the issue, you may undo the last system restore.

Restoring Your Operating System

Undoing the Last System Restore

NOTE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click 1. Start.

In the Search box, type 2. System Restore and press .

Click 3. Undo my last restoration and click Next.

Dell DataSafe Local Backup

CAUTION: Using Dell DataSafe Local Backup permanently removes any programs or drivers installed after you received your computer. Prepare backup media of applications you need to install on your computer before using Dell DataSafe Local Backup. Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem.

CAUTION: Although Dell Datasafe Local Backup is designed to preserve the data files on your computer, it is recommended that you backup your data files before using the Dell DataSafe Local Backup.

NOTE: Dell DataSafe Local Backup may not be available in all regions.

NOTE: If Dell DataSafe Local Backup is not available on your computer, use Dell Factory Image Restore (see "Dell Factory Image Restore" on page 62) to restore your operating system.

You can use Dell DataSafe Local Backup to restore your hard drive to the operating state it was in when you purchased your computer, while preserving the data files.

Dell DataSafe Local Backup allows you to:

Backup and restore your computer to an • earlier operating state

Create system recovery media•

Dell DataSafe Local Backup Basic

To restore the factory image while preserving the data files:

Turn off your computer.1.

Disconnect all the devices (USB drive, 2. printer, etc.) connected to the computer and remove any newly added internal hardware.

NOTE: Do not disconnect the AC adapter.

Turn on your computer.3.

When the DELL4. logo appears, press several times to access the Advanced Boot Options window.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

Select 5. Repair Your Computer.

Restoring Your Operating System

Select 6. Dell DataSafe Restore and Emergency Backup from the System Recovery Options menu and follow the instructions on the screen.

NOTE: The restoration process may take an hour or more depending on the size of the data to be restored.
NOTE: For more information, see the knowledge base article 353560 at support.dell.com.

Upgrading to Dell DataSafe Local Backup Professional

NOTE: Dell DataSafe Local Backup Professional may be installed on your computer, if you ordered it at the time of purchase.

Dell DataSafe Local Backup Professional provides additional features that allow you to:

Backup and restore your computer based on file types

Backup files to a local storage device•

Schedule automated backups•

To upgrade to Dell DataSafe Local Backup Professional:

Double-click the Dell DataSafe Local Backup 1. icon on the taskbar.

Click 2. UPGRADE NOW!

Follow the instructions on the screen to 3. complete the upgrade.

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system recovery media is designed to preserve the data files on your computer, it is recommended that you backup your data files before using the system recovery media.

You can use the system recovery media, created using Dell DataSafe Local Backup, to return your hard drive to the operating state it was in when you purchased the computer while preserving the data files on your computer.

Use the system recovery media in case of:

Operating system failure that prevents the use of recovery options that are installed on your computer.

Hard drive failure that prevents data from being recovered.

To restore the factory image of your computer using the system recovery media:

Insert the system recovery disc or USB key 1. and restart the computer.

When the DELLZ. logo appears, press immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

Select the appropriate boot device from the 3. list and press .

Follow the instructions on the screen to 4. complete the recovery process.

Restoring Your Operating System

Dell Factory Image Restore

CAUTION: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using this option. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.
NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers.
NOTE: If Dell Factory Image Restore is not available on your computer, use Dell DataSafe Local Backup (see "Dell DataSafe Local Backup" on page 58) to restore your operating system

Use Dell Factory Image Restore only as the last method to restore your operating system. This option restores your hard drive to the operating state it was in when you purchased

the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Dell Factory Image Restore.

Performing Dell Factory Image Restore

Turn on the computer. 1.

When the DELL2Logo appears, press several times to access the Advanced Boot Options window.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, restart your computer and try again.

Select 3. Repair Your Computer.

The System Recovery Options window appears.

Restoring Your Operating System

Select a keyboard layout and click 4. Next.

To access the recovery options, log on as 5. a local user. To access the command prompt, type administrator in the User name field, then click OK.

Click 6. Dell Factory Image Restore.

The Dell Factory Image Restore welcome screen appears.

NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore.

1. Click Next. The Confirm Data Deletion screen appears.

NOTE: If you do not want to proceed with Factory Image Restore, click Cancel.

Select the check box to confirm that you 8. want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next.

The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition.

Click 9. Finish to restart the computer.

Getting Help

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1. See "Solving Problems" on page 41 for information and procedures that pertain to the problem your computer is experiencing. See the Dell Technology Guide available on your hard drive or at support.dell.com/manuals for more troubleshooting information.
2. See "Dell Diagnostics" on page 51 for procedures on how to run Dell Diagnostics. Fill out the "Diagnostic Checklist" 4. on page 70.

Use Dell's extensive suite of online services 5. available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 66 for a more extensive list of Dell Support online.

If the preceding steps have not resolved the 6. problem, see "Before You Call" on page 69.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

NOTE: Some of the services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 69 and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect ^™ is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to www.dell.com/dellconnect.

Getting Help

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com•

Dell Support e-mail addresses

• [e-mail]
• [e-mail]
• [e-mail] (Latin America and Caribbean countries only)
• [e-mail] (Asian/Pacific countries only)

Dell Marketing and Sales e-mail addresses

• [e-mail] (Asian/Pacific countries only)
  • [e-mail] (Canada only)

Anonymous file transfer protocol (FTP)

- ftp.dell.com

Log in as user: anonymous, and use your e-mail address as your password.

(Europe only)

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to

support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call your region, see "Contacting Dell" on page 71.

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call.

For the telephone number to call your region, see "Contacting Dell" on page 71.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit www.dell.com. For the telephone number to call your region or to speak to a sales specialist, see "Contacting Dell" on page 71.

Getting Help

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for repair or credit, as follows:

NOTE: Before you return the product to Dell, make sure to back up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary and personal information, as well as removable media, such as CDs and media cards. Dell is not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.

Call Dell to obtain a Return Material 1.

Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call your region, see "Contacting Dell" on page 71.

Include a copy of the invoice and a letter 2. describing the reason for the return.

Include a copy of the Diagnostics Checklist (see 3.

"Diagnostic Checklist" on page 70, indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 51.

Include any accessories that belong with the 4. item(s) being returned (power cables, software, guides, and so on) if the return is for credit.

Pack the equipment to be returned in the 5. original (or equivalent) packing materials.

NOTE: You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.

Getting Help

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag.

Locating Your Service Tag

The Service Tag is located on a label at the bottom of your computer.

Line drawing of a laptop rear panel showing internal components and a labeled section (no text or symbols beyond label)

1 Service Tag

Getting Help

Remember to fill out the following Diagnostic Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the bottom of the computer):

Express Service Code:•

Return Material Authorization Number • (if provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes /No•

Network, version, and network adapter:•

Programs and versions:•

See your operating system documentation to determine the contents of the computer's start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic • code:

- Description of problem and troubleshooting procedures you performed:

Getting Help

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

To contact Dell for sales, technical support, or customer service issues:

Visit 1. www.dell.com/contactdell.

Select your country or region.2.

Select the appropriate service or support link 3. based on your requirement.

Choose the method of contacting Dell that is 4. convenient for you.

Finding More Information and Resources

If you need to: See:

reinstall your operating system “System Recovery Media” on page 61
run a diagnostic program for your computer “Dell Diagnostics” on page 51
reinstall laptop system software “My Dell Downloads” on page 48
for more information about the Microsoft® Windows® operating system and features	support.dell.com
upgrade your computer with new or additional components, like a new hard drive reinstall or replace a worn or defective part	the Service Manual atsupport.dell.com/manualsNOTE: In some countries, opening and replacing parts of your computer may void your warranty. Check your warranty and return policies before working inside your computer.

Finding More Information and Resources

If you need to: See:

find safety best practices information for your computerreview Warranty information, Terms and Conditions (U.S. only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreement	the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance
find your Service tag/Express Service Code — You must use the service tag to identify your computer onsupport.dell.comor to contact technical support	the bottom of your computertheDell Support Center. To launch the Dell Support Center, click theicon in the taskbar.
find drivers and downloads; readme files access technical support and product help check on your order status for new purchases find solutions and answers to common questionslocate information for last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users.	support.dell.com

Specifications

This section provides information that you may need when setting up, updating drivers for, and upgrading your computer.

NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, see your computer documentation at the following location:

Windows® 7. Start → All Programs → Dell Help Documentation

Windows Vista®: Start → Help and Support → Dell EDocs

Computer Model

DellTM InspironTM N5020

Dell Inspiron M5030

Dell Inspiron N5030

System Chipset

Inspiron N5020 Intel HM57

Inspiron M5030 AMD M880G

Inspiron N5030 Intel GM45

Processor

Inspiron N5020 Intel® CoreTM i3Intel Pentium® Dual-CoreIntel Celeron®

Inspiron M5030 AMDTM TurionTM IIAMD AthlonTM IIAMD SempronTM

Inspiron N5030 Intel Core2 DuoIntel Pentium Dual-CoreIntel Celeron

Memory

Connectors two user-accessible
	SODIMM connectors
Type 1333 MHz DDR3
Memory module capacities	1 GB, 2 GB, and 4 GB
Configurations possible	1 GB (systems shipped with Ubuntu® operating systems only)2 GB, 3 GB, 4 GB, and 6 GB

Minimum 2 GB (single channel)

Maximum 6 GB (dual channel)

NOTE: For instructions on upgrading memory, see the Service Manual at support.dell.com/manuals.

Connectors

Audio one microphone-inconnector and one stereo headphone/speaker connector

Mini-Card one half-size slot

Network adapter one RJ45 connector

USB three 4-pin USB2.0-compliant connectors

VGA one 15-hole connector

Memory Card Reader

Cards supported Secure Digital (SD)

memory card

Multimedia Card (MMC)

Memory Stick

Specifications

Communications

Network adapter 10/100 Ethernet LAN on system board1G Ethernet (optional)
Wireless Bluetooth	® wireless technology (optional)WLAN a/b/g/n

Camera

Camera resolution 0.3 megapixel

Video resolution 640 x 480

Video

Inspiron N5020

Video controller Intel HD Graphics

Video memory up to 1752 MB of shared memory

Inspiron M5030

Video controller ATI Mobility RadeonTMHD 4250

Video memory up to 3067 MB of shared memory

Inspiron N5030

Video controller Mobile Intel GMA4500MHD

Video memory up to 358 MB of shared memory

Specifications

Audio

Audio controller Realtek ALC269Q-VB5

Speakers 2 x 1 watt speakers

Volume controls software program menus and media controls

Display

Type 15.6-inch HD WLED with TrueLife

Dimensions

Height 193.53 mm (7.61 inches)

Width 344.23 mm (13.55 inches)

Diagonal 396.24 mm (15.60 inches)

Maximum 1366 x 768

resolution

Refresh rate 60 Hz

Display

Operating angle 0^ (closed) to 135^

Horizontal viewing 40/40 angle

Vertical viewing angle 15/30 (H/L)

Pixel pitch 0.252 x 0.252 mm

Controls brightness can be controlled through keyboard shortcuts (see the Dell Technology Guide for more information)

Keyboard

Number of keys 86 (U.S. and Canada); 87 (Europe); 90 (Japan); 87 (Brazil)

Specifications

Touch Pad

X/Y position	240 cpi
resolution(graphics table mode)
Size
Width 90.00 mm (3.54 inches)
sensor-active area
Height 46.00 mm (1.81 inches)
rectangle

Battery

6-cell “smart” lithium ion
Depth 57.64 mm (2.27 inches)
Height 22.80 mm (0.9 inches)
Width 214 mm (8.43 inches)
Weight 0.34 kg (0.75 lb)
Voltage 11.1 VDC
Charge time when the computer is powered off (approximate)	4.5 hours
Operating time varies depending on operating conditions

AC Adapter

Input voltage 100-240 VAC

Input current 1.5 A/1.6 A/1.7A

Input frequency 50-60 Hz

Output power 65 W

Output current 4.43 A (maximum at

4-second pulse)

3.34 A (continuous)

Rated output 19.5 VDC

voltage

Temperature range:

Operating 0° to 40°C (32° to

104°F)

Storage -40^ to 70^ C ( -40^ to

158°F)

Physical

Height 37.74 mm to 40.22 mm

(1.48 inches to

1.58 inches)

Width 378 mm (14.88 inches)

Depth 245 mm (9.64 inches)

Weight (with 6-cell

configurable to less

battery)

than 2.58 kg (5.7 lbs)

Specifications

Computer Environment

Temperature range:

Operating 0° to 35°C

(32° to 95°F)

Storage -40^ to 65^

(-40^ to 149^)

Relative humidity (maximum):

Operating 10% to 90%

(noncondensing)

Storage 5% to 95%

(noncondensing)

Maximum vibration (using a random vibration spectrum that simulates user environment):

Operating 0.66 GRMS

Non-operating 1.30 GRMS

Computer Environment

Maximum shock (for operating — measured with Dell Diagnostics running on the hard drive and a 3-ms half-sine pulse; for non-operating — measured with the hard drive in head-parked position and a 2-ms half-sine pulse):

Operating 30 G for each axis

10 times shock

Non-operating 160 G

Altitude (maximum):

Operating -15.2 to 3048 m

(-50 to 10,000 ft)

Storage -15.2 to 10,668 m

(-50 to 35,000 ft)

Airborne

G2 or lower as defined

contaminant level

by ISA-S71.04-1985

Appendix

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

Appendix

Information for NOM, or Official Mexican Standard (Only for Mexico)

The following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM):

Importer:

Regulatory model number Voltage Frequency

Electricity consumption Output voltage

Output intensity

P07F 100-240 VAC 50-60 Hz 1.5 A/1.6/1.7A 19.5 VDC 3.34 A

For details, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.

Index

A

airflow, allowing 5

B

battery status light 24

before you call 69

C

calling Dell 69

CDs, playing and creating 38

computer capabilities 38

computer, setting up 5

customer service 65

D

damage, avoiding 5

DataSafe Online Backup 39

DellConnect 65

Dell Diagnostics 51

Dell Factory Image Restore 62

Dell Support Center 47

Diagnostic Checklist 70

drivers and downloads 73

DVDs, playing and creating 38

E

email addresses

for technical support 66

F

finding more information 72

FTP login, anonymous 66

Index

H

hardware problems

diagnosing 51

Hardware Troubleshooter 51

help

getting assistance and support 64

|

Internet connection 14

ISP

Internet Service Provider 14

M

memory problems

solving 44

N

network connection

fixing 42

P

power problems, solving 43

power strips, using 6

problems, solving 41

products

information and purchasing 67

R

resources, finding more 72

restoring factory image 62

S

shipping products

for return or repair 68

software features 38

software problems 45

solving problems 41

specifications 74

Index

support email addresses 66

support sites

worldwide 66

System Messages 49

System Recovery Media 61

system reinstall options 56

V

ventilation, ensuring 5

W

warranty returns 68

Windows

program compatibility wizard 45

Windows, reinstalling 61

wired network connection 7

wireless network connection 42

Printed in the U.S.A.

www.dell.com | support.dell.com

07RR4TA02