SR-2363FH - Rice cooker PANASONIC - Free user manual and instructions

Product Type	Professional Rice Cooker
Brand	Panasonic
Model	SR-2363FH (equivalent SR-2363Z)
Power Supply	120 V ~ 60 Hz
Cooking Power	1400 W
Keep Warm Power	124 W
Capacity	1.0 to 3.6 L (5 to 20 cups uncooked rice)
Weight	Approx. 8.7 kg (19.2 lb)
Included Accessories	Rice spatula, measuring cup (180 ml), spatula holder
Inner Pot Material	Steel with non-stick coating
Indicator Lights	"RICE COOKING" and "KEEP WARM" lights
Safety Features	Lid lock, burn protection, automatic shut-off
Cleaning	Do not immerse the appliance; clean the body and lid with a damp cloth; inner pot washable with dish soap
Maintenance	Empty and clean the steam collector after each use
Usage	Professional use
Functions	Rice cooking, automatic keep warm
Features	Removable inner pot, steam cooking system, condensation collector

Frequently Asked Questions - SR-2363FH PANASONIC

How to measure rice and water for perfect cooking?

Use the provided measuring cup (approx. 180 ml). Rinse the rice until the water runs clear, then place it in the inner pot. Add water up to the mark corresponding to the number of cups (e.g., level 12 for 12 cups). Do not use hot water and make sure the pot is properly seated before plugging in the appliance.

How to start cooking?

Close the lid securely, plug in the appliance, then press the "RICE COOKING" switch. The corresponding light will turn on. Do not open the lid during cooking. After cooking, the appliance automatically switches to keep warm mode.

Why is the rice too hard or undercooked?

Check that the water and rice proportions are correct. Ensure the inner pot is in full contact with the heating plate and no foreign objects are hindering. Insufficient rinsing of the rice can also affect cooking.

Why is the rice too soft or sticky?

This may be due to excess water. Follow the markings on the inner pot. Insufficient rinsing or stirring the rice after cooking can also make it too moist.

What to do if rice burns at the bottom?

This can be caused by rice debris on the heating plate, a dirty pot bottom, or prolonged keep warm (>12 h). Clean the plate and pot regularly, and do not leave the spatula inside the pot.

How to clean the rice cooker?

Unplug and let it cool. Wipe the body, outer lid, and protective ring with a damp cloth. Wash the inner pot with a soft sponge and dish soap. Do not use abrasive cleaners or scouring pads. Empty and clean the steam collector after each use.

Can you rinse rice directly in the inner pot?

No, it is not allowed to rinse rice in the pot as it may scratch the non-stick coating. Use a separate bowl for rinsing, then transfer the rice to the pot.

How long can rice be kept warm?

Rice can be kept warm for up to 4 hours to preserve its taste and texture. Beyond that, it may discolor and develop an unpleasant odor. Fluff the rice after the steaming phase (15 min).

What to do if a strange noise occurs during cooking?

A 'pong' sound is normal; it is caused by thermal expansion of water droplets at the bottom of the pot. If the noise is abnormal, check that the pot is seated correctly and no foreign object is trapped under the pot or on the heating plate.

The light does not turn on, what to do?

Check that the power cord is properly plugged in and the wall outlet works. Make sure the lid is closed correctly and the switch is pressed. If the problem persists, contact an authorized service center.

USER MANUAL SR-2363FH PANASONIC

Operating Instructions

Electronic Rice Cooker/Warmer for commercial use

User Manual

Commercial Rice Cooker/Warmer

IMPORTANT SAFEGUARDS ......2

Safety Precautions 3-4

Usage Precautions ....5

Parts Identification ....6

How to Cook Rice 7-8

To Keep Cooked Rice Warm and Tasty 8

How to Clean 9

Troubleshooting ....10

Specifications ....10

Memo 11

Customer Service Directory 62

Thank you very much for purchasing Panasonic product.

Please read the IMPORTANT SAFEGUARDS on page 2, Safety Precautions on page 3-4 and Usage Precautions on page 5 before use.

Please carefully read these instructions before use, and keep these instructions for future use.

Important Safeguards....12

Safety Precautions....13-14

Usage Precautions....15

Part Names 16

Steaming Method 17-18

Keeping Cooked Rice Warm and Delicious....18

Cleaning Method....19

Troubleshooting 20

Specifications 20

Memorandum....21

When using electrical appliances, basic safety precautions should always be followed including the following:

1. Read all instructions.
2. Do not touch hot surfaces. Use handles or knobs.
3. To protect against electrical shock, do not immerse cord, plugs, or (state specific part or parts in question) in water or other liquid.
4. Close supervision is necessary when any appliance is used by or near children.
5. Unplug from outlet when not in use and before cleaning. Allow to cool before putting on or taking off parts.
6. Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions or has been damaged in any manner. Return appliance to the nearest authorized service facility for examination, repair, or adjustment.
7. The use of accessory attachments not recommended by the appliance manufacturer may cause injuries.
8. Do not use outdoors (this item may be omitted if the product is specifically intended for outdoor use).
9. Do not let cord hang over edge of table or counter, or touch hot surfaces.
10. Do not place on or near a hot gas or electric burner, or in a heated oven.
11. Extreme caution must be used when moving an appliance containing hot oil or other hot liquids.
12. Always attach plug to appliance first, then plug cord into the wall outlet. To disconnect, turn any control to "off", then remove plug from wall outlet.
13. Do not use appliance for other than intended use.

14. SAVE THESE INSTRUCTIONS.

This product is intended for commercial use.

CAUTION :

a. A short power-supply cord (or detachable power-supply cord) is to be provided to reduce the risk resulting from becoming entangled in or tripping over a longer cord. b. Longer detachable power-supply cords or extension cords are available and may be used if care is exercised in their use. c. If a longer detachable power-supply cord or extension cord is used,

(1) The marked electrical rating of the cord set or extension cord should be at least as great as the electrical rating of the appliance, and

(2) The cord should be arranged so that it will not drape over the countertop or tabletop where it can be pulled on by children or tripped over unintentionally.

If the appliance is of the grounded type, the extension cord should be grounding-type 3-wire cord.

Safety Precautions

This instruction manual provides operating instructions and cautions for appropriate use.

Warning and Caution for important safeguards

Warning :

This sign means [It may result in severe injuries or death].

Caution :

This sign means [It may result in injuries or malfunction].

The samples of symbols used in this manual are described below.

This sign means prohibited action.

This sign means required action.

Warning

Plug in the AC cord to the outlet firmly.

(Not doing so can result in an electrical shock or fire due to generation of heat.)

Do not use a damaged plug or outlet.

Do not plug or unplug the rice cooker with wet hands.

(Doing so can result in an electrical shock.)

Do not use wet hands.

Do not place your hands or face over or near the steam vent.

Do not touch

(Exposure to steam can cause personal injury.)

Do not damage the AC cord or plug.

Do not disassemble, expose to heat or fire, twist, pull, place heavy objects on or tie the AC cord in a bundle.

Prohibited

(A damaged cord or plug can lead to electrical shock or fire.)

If the AC cord or plug is damaged, consult your nearest retailer or service center for repair.

Do not insert metal objects such as pins or needles, or any other objects in the exhaust outlets, or in any other portion of the unit.

Particularly, do not insert clips, wire or any metal objects into the unit.

Prohibited

(Doing so can lead to an electrical shock or malfunction.)

Prohibited

(It may result in injuries.)

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a trained person responsible for their safety.

Children should not be allowed to be in the area around the unit while it is in operation.

Do not allow the plug to become dusty.

(Dust accumulation can lead to fire or a malfunction.)

Unplug and wipe with a dry cloth.

Do not operate the appliance with damaged AC plug or cord.

(It may result in an electrical shock or fire.)

Prohibited

Be sure the household supply voltage matches the required voltage of the appliance (120V in the U.S.).

(It may cause electrical shock or fire.)

Safety Precautions

Warning

To prevent personal injury, close supervision is necessary when the appliance is used near children or persons with disabilities.

(It may result in burning injuries.)

Do not immerse the appliance in water or other liquids.

(Doing so can result in personal injury.) If water leaks inside the appliance, consult your nearest retailer or service center.

Do not attempt to disassemble or repair the unit yourself.

(Doing so can result in electrical shock.)

There are no self-servicing parts inside. Refer servicing to qualified personnel.

Do not disassemble.

Caution

Do not operate the appliance near water, near a heat source, or expose to high humidity.

Prohibited (Doing so can lead to an electrical shock or fire.)

The appliance becomes hot when in use, especially the lid and inner pan.

This is normal. Allow to cool before touching them.

Do not touch

Do not touch the lid and inner pan.

Allow the inner pan to cool before handling.

(Handling a hot pan can lead to personal injury.)

To prevent electric shock, be sure to grasp the plug itself when disconnecting it; never unplug by pulling the AC cord.

(Firmly grasp the appliance while unplugging it.) (It may result in electrical shock or electrocution.)

Do not place the appliance on an unstable surface.

(It may overturn causing personal injury or resulting in a fire.)

Prohibited

Do not substitute the inner pan with other containers.

※ Do not use damaged inner pan with the rice cooker. Please contact authorized service agent for replacement.

(It may overheat causing personal injury or cause the appliance not to perform correctly.)

Prohibited

Doing so can lead to personal injury.

Do not press on the Lid release button when the appliance is being carried or moved.

(The lid may open and the appliance may fall causing injury or damage.)

Do not touch

Unplug the appliance when not in use. Be sure to grasp the AC plug; not the cord.

(Pulling the cord may cause it to become damaged, leading to an electrical shock.)

Unplug

Do not place the appliance near a wall or furniture.

(The steam may cause color changes or deformation of any nearby objects.)

Prohibited

Do not use other than the provided cord set and do not use the cord set for other appliances.

(It may result in electrical shock or fire)

Prohibited

Usage Precautions

Avoiding damage to the appliance.

Do not cover the outer lid with a cloth.

The outer lid may become deformed, cracked or discolored and result in malfunction.

Do not place the appliance in direct sunlight.

Do not substitute the inner pan with other container.

Always keep the outside bottom of the inner pan and the cast heater clean and dry.

Otherwise, it may result in malfunction of the unit.

Avoiding damage to the inner pan.

Do not leave the rice scoop or any other objects inside the inner pan.

The inner pan should be cleaned immediately after cooking.

Do not use the inner pan as mixing utility.

Do not use metal utensils that can scratch or crack the inner pan.

The coated surface of the inner pan will gradually wear away, so use with care.

Do not tap or rub the inner surface of the inner pan. Clean only with a sponge or soft cloth. Do not use a scouring pad.

Parts Identification

Before using, remove the sheet of paper placed between the cast heater and inner pan.

If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

Accessories

Measuring cup (approx. 180 ml) (1 PC.)

Rice scoop (1 PC.)

Scoop holder (1 PC.)

Removal and attachment of scoop holder

• Attachment Face the magnet of the scoop holder towards the body of the rice cooker and gently attach to the surface.
• Removal Slide the scoop holder upward and pull it off.

- Do not attempt to forcibly pull the scoop holder off the rice cooker body since this could cause surface damage.

How to Cook Rice

Approx. 180 ml.

Measure the rice using the measuring cup provided.

Use tap water to rinse the rice for fresher smelling rice.

Rinse and wash the rice until the water becomes relatively clear.

Rinse the rice

Do not rinse the rice by using the inner pan.

Rinse the rice in a separate bowl. Do not rinse the rice in the provided inner pan as non-stick coating may be damaged.

Pour the washed rice into the inner pan.

Example: To cook 12 cups of rice.

Add the water to the line marked "12" on the inside of the inner pan.

Pour in the desired amount of water.

Set the inner pan on a flat surface when adding the water.

Add the desired amount of water following the scale marked on the inner pan.

Hot water is not recommended for cooking as it may result in soggy rice.

Put the inner pan into the body.

Wipe water off around the surface of the inner pan before placing into a rice cooker, otherwise it may result in strange noise during cooking.

Be sure that the inner pan is directly in contact with the cast heater. Improper contact between the inner pan and the cast heater may result in uncooked rice.

Wall plug: Plug in the AC cord to the power supply outlet.

Close the outer lid, plug in the AC cord to the power supply outlet.

Close the outer lid firmly.

(If it is not securely closed, cooking will be affected.)

How to Cook Rice

Press the switch to start cooking. The "RICE COOKING" lamp lights up.

Press switch.

Do not open the outer lid or unplug the appliance while it is operating.

Please ensure that the switch is pressed and the "RICE COOKING" lamp lights up properly.

(The rice will not be cooked in warming mode.)

The "KEEP WARM" lamp lights up to indicate warming mode.

After the rice is cooked, it is recommended to let it steam and warm for another 15 minutes. Then scoop and mix the rice well.

After the rice is cooked, the appliance will automatically switch to warming mode.

Let the rice steam and warm for another 15 minutes without opening of the outer lid.

Scoop and mix the rice well.

Unplug the appliance when it is not in use.

To Keep Cooked Rice Warm and Tasty

Rinse the rice until it becomes relatively clear.

After the rice has been steamed and warmed, scoop and mix the rice gently.

Do not leave the rice scoop inside the inner pan.

Do not warm the rice for more than 4 hours. (It may result in color change and bad smell.)

Do not use the rice cooker to warm other kinds of food. It is for rice only.

Do not warm cold rice.

Note:

Variations in the room temperature may cause the rice to discolor and lose its fresh smell.

Unplug the rice cooker when it is not in use.

Clean the dew collector located on the side of the rice cooker by pouring out the water, cleaning and sanitizing it after every use.

How to Clean

• Be sure to unplug and carry out these operations after the unit has cooled down.
• DO NOT use objects such as benzine, thinner, cleansing powder or metal scrubbers.

Body / Outer lid / Protecting rim / Inner lid

Wipe with a damp cloth and a non-abrasive cleaner, then rinse and sanitize.

*Remark: Clean after every use.

Inner pan

Wash with a dishwashing detergent or soft cloth. Wipe off any moisture on the outside and sanitize.

Cast heater

If any objects stick on the bottom of the pan or cast heater, remove them immediately.

Object, such as rice or other food debris may cause a malfunction and damage.

Dew collector

Remove, clean and sanitize after every use.

Accessories

Measuring cup Rice scoop Scoop holder Wash with sponge and dishwashing liquid after use.

Troubleshooting

Check Items	Rice cooking Keep warm								No reaction to any switch operation	Produces a strange sound
	Too hard	Uneven cooking (The core of rice remains.)	Too soft	Viscous juice overflows	Burnt rice at the bottom of the inner pan	Rice produces an odor	Changes in color	Gets too dry
Are the volume of rice and the volume of water correct?	●	●	●	●	●				No current supplied. Pull out the plug and check the breaker.	“Pang” sound produced during cooking is the sound of bursting of water drops under the action of thermal expansion on the bottom (outside) of the inner pan.
Is the rice rinsed adequately?				●	●	●
Is the bottom of the inner pan dented?	●	●			●
Is there any foreign matter sticking to the outside of the inner pan or the sensor?	●	●	●		●	●	●
Is the rice being cooked with oil?	●	●				●
Has the rice been well fl uffed after cooking?	●		●
Is the keep warm continuing for more than 12 hours? / Is the volume of rice too small during a keep warm?						●	●	●
Is the Keep Warm being used with the scoop in it?						●
Is the Keep Warm setting being used on cold rice?						●
Is the outer lid securely closed?				●		●		●
Is the inner pan clean?					●	●
AC cord unplugged or switched turned off during rice cooking?		●				●

Specifications

Model No. SR-2363Z
Power supply 120V ~ 60Hz.
Power consumed	During cooking 1400W
	During keep warm 124W
Capacity 1.0 - 3.6 L (5 - 20 cups dry rice)
Weight (approx.)		19.2 lbs (8.7 kg)
Accessories		Rice scoop, Measuring cup, Scoop holder

Memo

Important safety measures

Wash rice with clean water to remove odor.

Rinse rice until the water is clear.

Wash rice with clean water.

Do not wash rice in the inner pot.

Use another bowl to wash the rice. Do not wash the rice in the inner pot.

(The plated surface is easily scratched)

Then pour the washed rice into the inner pot.

For example, to cook 12 cups of dry rice.

Add water up to the 12th mark on the inner pot.

Pour an appropriate amount of water.

When pouring water, choose a stable and firm surface.

According to the scale on the inner pot, add the appropriate amount of water.

Let the rice soak for about 30 minutes.

Do not use hot water; hot water will make the rice too soft and mushy.

Place the inner pot back into the rice cooker.

Wipe the outside of the inner pot dry before placing it into the main body.

(Water droplets can cause noise)

Make sure the inner pot is placed all the way down.

(If water overflows, the rice will not cook properly)

Plug the AC power cord into a power outlet.

The "KEEP WARM" light illuminates to indicate the keep warm mode.

Accessories

Cooking rice

Approximately 180 ml

Accessories

Measuring cup, rice spatula, rice spatula holder

Obtain Product Information and Operating Assistance; locate your nearest Dealer or Service Center; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at:

http://www.panasonic.com/consumersupport

or, contact us via the web at:

http://www.panasonic.com/contactinfo

You may also contact us directly at:

1-800-211-PANA (7262)

Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.

For hearing or speech impaired TTY users, TTY: 1-877-833-8855

Accessory Purchases

Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at:

http://www.pasc.panasonic.com

or, send your request by E-mail to:

[e-mail]

You may also contact us directly at:

1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday-Friday 9 am to 8 pm, EST.)

Panasonic Services Company

20421 84th Avenue South,

Kent, WA 98032

(We Accept Visa, MasterCard, Discover Card, America Express, and Personal Checks)

For hearing or speech impaired TTY users, TTY: 1-866-605-1277

Service in Puerto Rico

Panasonic Puerto Rico, Inc.