Floor One S7 Stretch Ultra - Vacuum Cleaner TINECO - Free user manual and instructions

USER MANUAL Floor One S7 Stretch Ultra TINECO

Smart Cordless Floor Washer

Instruction Manual

Manual De Uso

Mode D'emploi

Line drawing of a vacuum cleaner with IES branding, no text or symbols on the device itself

*Actual product may differ from illustration.

CONTENTS

Important Safety Instructions....2

Specifications....7

Overview......8

Accessories....10

Assembly 11

Operation 12

Maintenance 19

Troubleshooting....23

Warranty 24

Important Safety Instructions

SAVE THESE INSTRUCTIONS

Household use only.

For indoor use only.

When using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.

WARNING – To reduce the risk of fire, electric shock, or injury:

1. For EU Market — This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children should not play with the appliance. Cleaning and user maintenance shall not be performed by children without supervision.
2. For Markets other than EU — The appliance is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
3. Use only indoors, on non-carpeted floor surfaces such as vinyl, tile, sealed wood, etc. Be careful not to run over loose objects or edges of area rugs. Stalling the brush may result in premature belt failure.
4. Do not allow to be used as a toy. Close attention is necessary when used by or near children, pets or plants.
5. Use only as described in this manual. Use only manufacturer's recommended accessories.
6. Do not use with a damaged cord or plug. If appliance has been dropped, damaged, left outdoors, dropped into water, or is not working as it should, return it to a service center.
7. Do not handle charger, including charger plug, and charger terminals with wet hands.
8. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
9. Keep hair, loose clothing, fingers, and all parts of your body away from openings and moving parts.
10. Use extra care when cleaning on stairs.
11. Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
12. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
13. Do not use without filter.

14. Prevent unintentional activation. Ensure the switch is in the off-position before picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing appliance that have the switch on invites accidents.

15. Always switch off the appliance before making any adjustments, changing accessories, or storing the appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally.

16. Charging only with the charging dock specified by Tineco. A charging dock that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
17. Use appliances only with specifically designated Tineco battery packs. Use of any other battery packs may create a risk of injury and fire.
18. Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid comes into eye contact, seek medical help. Liquid ejected from the battery may cause irritation or burns.
19. Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
20. Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 266^ F ( 130^ C) may cause an explosion.
21. Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
22. Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
23. This appliance contains battery cells that are non-replaceable. Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
24. Always turn off this appliance before connecting or disconnecting the motorized nozzle.
25. Do not charge or store the appliance outdoors or inside the car. Only charge, store or use the battery in a dry indoor area where the temperature is higher than 39.2^ F ( 4^ C) but lower than 104^ F ( 40^ C). The charger is for indoor use only.
26. Do not use to pick up ultrafine particles, such as lime, cement, sawdust, gypsum powder, or ashes.
27. Do not use to pick up sharp objects, such as metallic nails, pieces of glass, metal paper clips, or pins.
28. Do not use to pick up hazardous material and chemicals, such as solvent, drain cleaner, strong acids, or strong alkali.
29. Stop using immediately if the appliance is overheating, making unusual noises, producing unusual odors, performing low suction, or leaks electricity.
30. Turn cleaner OFF and disconnect from electrical outlet for long-term storage.
31. Always clean the Dirty Water Tank after each use to avoid potential blockage, which may lead to low suction power, motor overheating, or reduce the service life of the appliance.
32. Store appropriately indoors in a dry place after use.
33. Do not place or submerge appliance in standing water or try to clean flooded areas.

34. All data and technical instructions of this manual are based on results from lab tests of Tineco or designated third parties. The company reserves all rights for final explanations.

35. The plug must be removed from the socket-outlet before cleaning or maintaining the appliance.

36. A hazard may occur if the appliance runs over the supply cord.
37. Do not use the appliance when the water depth is more than 5mm above the surface.
38. Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
39. Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
40. When battery pack is not in use, keep it away from metal objects such as paper clips, coins, keys, nails, screws or other small metal objects that could create a connection between the battery terminals. Short-circuiting the battery terminals may result in burns or a fire.
41. To reduce the risk of fire and electric shock – Use only Tineco cleaning products intended for use with this machine.
42. Do not leave appliance when plugged in. Unplug from outlet when not in use and before servicing.
43. If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.
44. The battery must be removed from the appliance before it is scrapped.
45. The appliance must be disconnected from the supply mains when removing the battery.
46. The battery is to be disposed of safely.

Range of Usage

1. The cordless hard floor cleaner is to be used on indoor hard floors, such as vinyl, tile, sealed wood, etc. Use on a rough surface may not get the best performance.
2. Keep your appliance away from heat sources, such as fireplace or heater, to avoid casing deformation.
3. Do not use to pick up flammable or combustible liquids, ultrafine particles, sharp objects, hazardous material, chemicals or anything that is burning or smoking, as described above.

About the Cleaning Solution

1. WARNING – To Reduce the Risk of Fire and Electric Shock – Use only Tineco cleaning solution designed for use with this machine.
2. A large amount of cleaning solution entering into the motor may cause damage to the appliance.
3. Add solution as instructed in the Operation section. We recommend using the provided cleaning solution. Do not use the product with acidic, alkaline solution, or any substances harmful to the environment.
4. Keep out of the reach of children. Avoid contact with eyes and skin, otherwise, rinse thoroughly with water. If irritation persist, seek medical advice. If product is swallowed seek medical advice.
5. Dirty water and solution disposal should comply with local environmental regulations.

About the Appliance

1. Do not modify or attempt to repair the appliance except as indicated in the instructions for operating and cleaning.
2. The appliance is only to be used with the power supply provided. The plug must be removed from the socket-outlet before cleaning or appliance maintenance.
3. Use extra care when cleaning on stairs.
4. Ensure that the Power Switch is in the OFF-position before picking up or carrying the appliance. Do not lay flat or lean the appliance so as to prevent dirty water from entering into the motor.
5. To avoid being tripped accidentally, please put away the appliance on the charging dock.
6. Always install the Dirty Water Tank and Clean Water Tank properly before use.
7. Do not allow the appliance or charging dock to get wet to avoid risk of fire or injury caused by a short circuit.

About the Drying & Charging Dock

(Applicable to models with drying function.)

1. WARNING – Do not immerse in water.

2. CAUTION – Hot surface. When using avoid contact.

3. This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is intended to fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not modify the plug in any way.

FCC Supplier's Declaration of Conformity

FLOOR ONE STRETCH S7 SERIES / FLOOR ONE S7 STRETCH SERIES

This appliance complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This appliance may not cause harmful interference, and (2) this appliance must accept any interference received, including interference that may cause undesired operation.

TINECO INTELLIGENT, INC.

1700 WESTLAKE AVENUE N., SUITE 200, SEATTLE, WA, 98109, USA

WWW.TINECO.COM

1-855-292-8864

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital appliance, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

(1) Reorient or relocate the receiving antenna.
(2) Increase the separation between the equipment and receiver.
(3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
(4) Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and any part of your body.

Note

The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment, such modifications could void the user's authority to operate this equipment.

IC Note

This appliance contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

(1) This appliance may not cause interference.
(2) This appliance must accept any interference, including interference that may cause undesired operation of the appliance.
- This Class B digital apparatus complies with Canadian ICES-003.
- This equipment complies with ISED RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and any part of your body.

Specifications

Product (Appliance) FLOOR ONE S7 STRETCH SERIES
Voltage 25.2V 3900mAh Li-Ion
Rated Power 230W
Running Time 40-50 mins
Charging Time 4-5 hrs
Water Flow Rate 20-100ml/min
CWT Capacity ≈1L
DWT Capacity ≈0.72L
Waterproof IPX4

Drying & Charging Dock

Input 120V~60Hz
Rated Power (charging) 35W
Rated Power (drying) 620W
Output 30V 1A	---

*Estimated runtime data was obtained by Tineco Laboratory.

Disposal

• The battery contains materials that are harmful to the environment and must be removed from the appliance before it is discarded.
• When removing the battery, the appliance must be powered off.
• Batteries, chargers, accessories and packaging should be sorted for environmental friendly recycling. Do not put them into fire, water or soil. Do not dispose of batteries and chargers into household waste!
• If battery leakage contacts skin or clothing, immediately flush with water to avoid irritation and seek medical help.

Overview

A B C D E F G H I J K L M

Technical line drawings of four electronic components: a bottle, a connector, a display screen, and a battery pack (no text or symbols)

A. Self-cleaning Button
B. Mode Switch
C. Power On/Off
D. Digital Display
E. Dirty Water Tank Release
F. Dirty Water Tank Handle
G. Clean Water Tank (CWT)
H. Clean Water Tank Release

I. WiFi/Mute/Language Switch Button

J. Tube
K. Dirty Water Tank (DWT)
L. Clean Water Inlet
M. Brush Roller
N. Deodorizing & Cleaning Solution
O. Cleaning Tool
P. Dry Filter
Q. Drying & Charging Dock

Digital Display

AUTO MAX 100 CUSTOM SUCTION A B C D E F G H I J K L M Tineco

A. AUTO Mode

B. WiFi Indicator

C. Battery Level Indicator

D. CUSTOM Mode

E. Dirt Monitoring Loop (Blue to red according to the dirt amount)

F. DWT Full or Blocked Indicator

G. CWT Empty

H. Brush Roller Tangled Indicator

I. Drying Brush Roller Indicator

J. SUCTION Mode

K. Battery Icon

L. MAX Mode

M. Self-cleaning Icon

Accessories

Note:

Accessories may vary among markets. If you require more accessories, please go to www.tineco.com or store.tineco.com.

Deodorizing & Cleaning Solution

Removes dirt, grime, grease and tough stains from most types of hard surfaces, like tile, marble, sealed hardwood floors, and more. Always use Tineco solution in your appliance.

Add one bottle cap of solution to each full tank of clean water.

Brush Roller

Soft roller head with bristles can be used to vacuum and wash at the same time. It can be easily cleaned with the self-cleaning function.

Dry Filter

Dry filter and filter net can block large particles and debris, ensure the appliance's durability.

* Please install the dry filter before use, or it may lead to weak suction.

Cleaning Tool

A full brush to clean the DWT, brush chamber and opening. The tool also has a bristled end to remove dirt and mud on the roller and DWT.

Assembly

How to Assemble/Disassemble

Note:

For water tank and brush assembly, please refer to "Operation" and "Maintenance".

click

To assemble the handle, insert it into the appliance until you hear a click.

Line drawing of a vacuum cleaner with handle and spool, shown from top and side views (no text or symbols)

In the event that the handle needs to be disassembled, press the spring to release the handle with a tool (like a screwdriver) and lift the released handle from the appliance.

Operation

Preparing for Use

• Before first use, please charge the appliance for 4-5 hours (refer to "Charging Instructions" for details).
  * Based on results from Tineco lab tests. Lab temperature 39.2°F (4°C) \~ 104°F (40°C).

Diagram showing a hand holding a device with a speech bubble highlighting a control panel, likely illustrating a diagnostic or testing procedure.

Press the button and the appliance will start in AUTO mode by default. Press it again to turn off the appliance. Switch between AUTO, MAX and SUCTION modes by pressing the button.

(3s) EN

WiFi/Mute/Language Switch Button

• Short press to adjust the volume.
• Press twice to switch languages. (More voice languages will be added, please refer to the actual product for now.)
• Hold for 3 seconds to connect to network.

Line drawing of a mechanical device with a handle and internal components (no text or symbols)

To clean under the bed and furniture, first lay the appliance flat.

Line drawing of a vacuum cleaner with handle and base (no text or symbols)

The appliance will stop working when put upright and start running again when reclined.

Line drawing of a vacuum cleaner with handle and base (no text or symbols)

Place the appliance on the charging dock vertically after use for recharge and storage.

Note:

• It is crucial to choose the right mode based on the CWT contents to achieve the highest level of dirt detection efficiency.
• Do not vacuum foamed liquid.
• To vacuum water left on the surface, the appliance will keep running for 3 seconds after powering off.

Filling Clean Water Tank

Illustration of a hand using a tool to adjust or install a mechanical component, with an inset showing a magnified view of the tool (no text or symbols present)

Press the Clean Water Tank release button to remove it from the appliance.

click

Place the tank back into the appliance. You should hear a click if done correctly.

Diagram illustrating a water safety procedure with labeled components including a bottle, container, drain, and pump.

Open the tank cap, and fill with tap water. When deep cleaning is necessary, add one bottle cap of solution to the CWT and tightly close the cap.

Note:

Only use water under 140°F/60°C. DO NOT USE HOT WATER.

Charging Instructions

Line drawing of a vacuum cleaner with attached electrical outlet (no text or symbols)

- To charge the appliance, plug in the drying & charging dock and place the appliance on it.

- To avoid tripping hazards, please place the appliance on the charging dock near a wall during charging.

Warning:

• Only charge the appliance with the charger supplied by Tineco.
• During long periods of not being used, the appliance must be charged once every 3 months for optimal performance. It may take 4-5 hours for a full charge.
• Store indoors in a dry place. Do not expose the appliance to sunlight or freezing temperatures.
  Recommended temperature range: 39.2°F (4°C) \~ 104°F (40°C).

Cleaning Mode Selection

AUTO Mode

AUTO 100 tineco

• In AUTO mode, the iLoop sensor automatically detects how dirty the floor is and applies the appropriate amount of detergent and suction power.
• A red dirt monitoring loop indicates more dirt is detected, and a blue loop indicates less dirt is detected. This mode automatically provides the best cleaning solution.

MAX Mode

100 tineco

• In AUTO mode, press the button once to enter MAX mode.
• In MAX mode, the appliance will apply max suction power and will spray water/solution for embedded stains.

SUCTION Mode

100 tineco SUECTION

• In AUTO mode, press the button twice to enter SUCTION mode.
• In SUCTION mode, the appliance will absorb water. We recommend using this mode on wet surfaces.

CUSTOM Mode

CUSTOM 100 tineco

• This mode allows users to enjoy a fully customized furniture cleaning experience.
  * Set customized parameters on the app before switching to this mode on the appliance.

Note:

Keep sharp objects away from the digital display screen to avoid scratches and scrapes.

Indicator

When in Use

Off: motor malfunction, battery malfunction, charging abnormality.

Solid blue light: dirt sensor malfunction or blocked.

Indicator blinking: DWT is full or channel has a blockage.

Indicator blinking: CWT is empty.

Indicator blinking: brush roller has a blockage.

Indicator illuminated: WiFi has successfully connected.

Indicator blinking: WiFi is connecting.

Off: WiFi is not connected, please connect to the network.

Indicator blinking: appliance is in need of self-cleaning.

Battery level > 20%: solid green battery icon.

Battery level 10%\~20%: solid red battery icon.

Battery level < 10%: battery icon blinking red.

During Charging

Tineco logo indicator: breathing.

Fully Charged

In 5 minutes: Tineco logo indicator illuminated.

After 5 minutes: all indicator lights turn off.

Charging Time

• A full charge takes approximately 4-5 hours.
• Estimated data was obtained by Tineco Laboratory using ambient temperatures ranging from 39.2°F (4°C) to 104°F (40°C).

App

All the functions can be performed using the Tineco app. Download the Tineco app from App Store, Google Play and Tineco Official Site.

graph TD
    A["App Downloads"] --> B["www.tineco.com"]
    B --> C["Support"]
    C --> D["App Downloads"]

graph TD
    A["Download on the App Store"] --> C["TinecoSearch"]
    B["GET IT ON Google Play"] --> C
    C --> D["Download"]
    C --> E["Google Play"]

Note:

The default setting for voice prompt is English, you can set other languages via App.

Voice Prompt (Contents may vary, please in kind prevail.)

Status Reminder
Voice prompts on Voice prompts on.
Voice prompts off Voice prompts off.
Auto mode by default Auto mode.
Switch to Suction mode Suction mode.
Switch to Max mode Max mode.
Battery level: 10~20% Battery low.
Battery level: 0~10% Battery low. Please charge the appliance.
Clean Water Tank is empty	Insufficient water in the Clean Water Tank. Please add water.
Need self-cleaning	To optimize cleaning performance, please perform self-cleaning cycle.
Can not perform self-cleaning	Please place appliance on the charging dock to begin self-cleaning.
Dirty Water Tank is full Dirty Water Tank full. Please empty.
Brush roller is tangled Please clean the brush roller.
Power off Powering off.
Battery insufficient for self-cleaning	Battery low. Please charge before initiating self-cleaning.
Cleaning the brush roller Cleaning the brush roller.
Cleaning the pipe Cleaning the pipe.
Drying the Brush Roller	Drying the Brush Roller.
Deep cleaning	Deep cleaning.
Self-cleaning completed	Self-cleaning completed. Please empty and clean the Dirty Water Tank to prevent odors.
Start charging	Charging.
Insufficient water for self-cleaning	Please add water and start self-cleaning.

Maintenance

Note:

• For optimal performance and to prevent odors, always clean and dry DWT, CWT, filters, brush roller completely after each use.
• Please make sure each part is installed correctly or the appliance may not work properly.
• Do not soak the appliance or wash it under water.
• Some water may remain in the appliance due to factory inspection.
  • After maintenance, place the appliance on the charging dock vertically. Do not expose the appliance to direct sunlight, and store it indoors in a dry place.

Main Body

Diagram showing a hand using a glucose meter to interact with a device, with an icon highlighting the function.

To reduce the risk of injury, switch off before performing maintenance.

Hand cleaning a cylindrical object with a cloth (no text or symbols visible)

Use a cloth to clean the surface with a neutral detergent. The cloth should be dry to prevent water from entering the appliance.

Line drawing of a vacuum cleaner with an inset showing the base and handle (no text or symbols)

Clean the dirt sensor with a damp cloth or the cleaning tool.

Dirty Water Tank

Illustration of a hand holding a spray bottle with an arrow indicating motion (no text or symbols)

①

Illustration of a hand pouring liquid into a container with an upward arrow (no text or symbols)

②

Illustration of a hand pouring liquid into a container (no text or symbols)

③

Line drawing of a hand pouring liquid from a faucet into a rectangular device (no text or symbols)

④

click

⑤

• When dirty water reaches the Max line, the appliance will stop working and show a reminder on the display and play a voice prompt.
• Pull up the tank lid to empty the DWT. Use the cleaning tool to remove remaining debris. Rinse the inside of the DWT and place back into the appliance.

Dry Filter & DWT Lid

Simple line drawing of a hand holding a rectangular device with an arrow indicating rotation (no text or symbols)

①

Illustration of a hand holding a small device with an upward arrow and a container below (no text or symbols)

②

Illustration of a hand pouring water from a faucet into a mechanical device, with sun symbolizing sunlight (no text or symbols)

③

• Grasp recessed area on each side of the dry filter and pull upward. Rinse under running water and must be completely dry before recombining with the lid of the DWT.
  * A spare dry filter is provided with your appliance for convenient replacement.

Brush Roller Self-cleaning

Line drawing of a vacuum cleaner with a circular dial indicator and power outlet (no text or symbols)

1. Place the appliance on the charging dock after use, the sensor will auto-detect the level of dirt.
2. When you hear the voice prompt "Please start self-cleaning", press the self-cleaning button and begin the process.
3. Once completed, you will hear the voice prompt "Self-cleaning completed, please clean the Dirty Water Tank." At this point, the appliance will begin charging.

Note:

• Ensure the charging dock is plugged in and the battery level>25%.
• Before self-cleaning cycle, please clean the DWT and ensure the water level in the CWT>40%.
• During the drying process, if you press the self-cleaning button, the drying process will be interrupted. You can press it again to restart self-cleaning.

Brush Roller

Illustration of a hand using a tool to adjust or install a mechanical component, with an inset showing a close-up of the component (no text or symbols present)

Press the Clean Water Tank release button to remove it from the appliance.

Illustration of a hand using a tool to prevent water spray, with a water tap and sun symbol (no text or labels)

Use the cleaning tool to remove hair and debris wrapped around the roller and rinse the roller and back of the CWT with water. Allow them to dry completely before reinstalling.

Illustration of a hand using a tool to press or adjust a mechanical device (no text or symbols visible)

Replace the brush roller by inserting its end into the left side of the holder, then attach the roller tab to the magnetic buckle on the right side to lock into place.

Illustration of a hand using a tool to press or adjust a device with a scroll (no text or symbols visible)

Remove the brush roller by grabbing the brush roller tab and pulling out.

Technical line drawing of a mechanical device with no visible text or symbols

Remove hair and debris from the brush roller chamber and the opening with the cleaning tool.

click

Place the tank back into the appliance. You should hear a click if done correctly.

Brush Roller Replacement

Two diagrams showing a hand holding a tool above a cylindrical object, with no text or symbols present.

Uninstall Install

Illustration of a hand holding a tool over a cylindrical object with an 'X' symbol below (no text or symbols present)

When uninstalling, do not directly pull on the pull ring of the brush roller.

Pull up the roller handle to remove it. Once removed, install the handle into the new brush roller.

Note:

• A spare brush roller is provided with your appliance for convenient replacement.
• To maintain optimal performance, replace the brush roller every 6 months.

Cleaning & Drying Charging Base

Line drawing of a hand cleaning a device casing with a paper clip (no text or symbols)

To maintain optimal performance, regularly wipe the appliance with a towel.

Note:

- Do not directly rinse the drying & charging dock with water.

Troubleshooting

Problem Possible	cause Solution
The appliance does not turn on	1. No power2. Auto protection for overheating	1. Charge the appliance2. Restart after cooling down
Weak suction	The dry filter is not installed, or the dry filter is dirty	Install the dry filter or clean and allow it to dry completely
Brush roller tangled in animationVoice prompt: Please clean the brush roller	The brush roller is blocked	Remove blockages
WiFi indicator off WiFi is	nected	Follow the in-app guide to connect to WiFi
CWT empty in animationVoice prompt:Insufficient water in the Clean Water Tank.Please fill up water	CWT is empty Refill CWT
DWT full in animationVoice prompt:Dirty Water Tank is full.Please empty it	The dirty water in DWT has reached the MAX line	Empty the dirty water and then reinstall the DWT
Battery level<10%Voice prompt:Battery low. Please charge the appliance	Low power Charge the appliance, or restart
All lights off in operation	Motor malfunction, battery malfunction, charging abnormality	1.Cool the appliance down and restart2.Make sure the plug is properly inserted
Solid blue light on	Dirt sensor malfunction or blocked	Remove blockages, clean the debris channel, or restart
Self-cleaning icon blinking	Brush roller is dirty Start self-cleaning
Drying malfunction	Plug not inserted properly	Check if the plug is properly inserted or if the socket has power
	The brush roller is covered with hard-to-clean debris	Clean the brush roller

Note:

If the above troubleshooting guide fails to provide a solution, please visit our website

www.tineco.com for further support.

Warranty

2-YEAR LIMITED WARRANTY

• Only applies to purchases made from authorized retailers of Tineco.
• Is subject to the adherence of the requirements outlined in this instruction manual, and is subject to further conditions outlined below.
• This warranty is governed by and construed under the laws of the country in which the purchase took place. We provide 2-year warranty or a warranty period as stipulated by applicable local law, whichever is longer.

WHAT IS COVERED?

• Your Tineco appliance has a 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual. Motorized accessories and battery bought separately come with a 1-year warranty.
• This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your appliance is in proper operating condition during the warranty period.
• This warranty will only be valid if the appliance is used in the country in which it was sold.

WHAT IS NOT COVERED?

Tineco shall not be liable for costs, damages or repairs incurred as a result of:

• Appliances purchased from an unauthorized dealer.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Tineco Instruction Manual.
• Use of the appliance other than for normal domestic purposes, e.g. for commercial or rental purposes.
• Use of parts not in accordance with the Tineco Instruction Manual.
• Use of parts and accessories other than those produced or recommended by Tineco.
• External factors unrelated to product quality and use, such as weather, modifications, accidents, electrical outages, power surges or acts of God.
• Repairs or alterations carried out by unauthorized parties or agents.
• Failing to clear blockage and other hazardous material from the appliance.
• Normal wear and tear, including normal wearing parts, such as clear bin, belt, filter, HEPA, brush bar, and power cord (or where external damage or abuse is diagnosed), carpet or floor damage due to use not in accordance with manufacturer's instructions or failure to turn the brush bar off when necessary.
• Reduction in battery discharge time due to battery age or use.

WARRANTY LIMITATIONS

• Any implied warranties relating to your appliance including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty.
• Warranty coverage applies to the original owner and to the original battery only and is not transferable.
• This limited warranty gives you specific legal rights. You may also have other rights which vary by region.
• Manufacturer's warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from.
  Please review the warranty carefully, and contact the manufacturer if you have any questions.

WARRANTY SERVICE

Register: We highly recommend that upon purchase, you register your appliance by logging into our official website (www.tineco.com) or scanning the QR code (see right) to enjoy more exclusive benefits. To register, please enter the whole serial number (found on the back of the appliance). Failure to register your product won't diminish your warranty rights.

Serial number

How to Claim: Please retain your proof of purchase. To make a claim under our Limited Warranty, you need to provide your serial number and the original purchase receipt with the purchase date and order number on it.

All work will be carried out by Tineco or its authorized agency.

Any replaced defective parts will become the property of Tineco.

Service under this warranty will not extend the period of this warranty.

Contact our Customer Service

Hotline: [phone]

or Visit Tineco website

www.tineco.com

for expert customer service.

CONTENIDO

A B C D E F G H I J K L M

Technical line drawings of four electronic components: a bottle, a connector, a square display, and a battery pack (no text or symbols)

Line drawing of a vacuum cleaner with handle and arm, showing top and side views (no text or symbols)

Diagram showing a hand holding a device with a speech bubble highlighting a control panel, likely illustrating a diagnostic or testing procedure.

Technical line drawing of a mechanical device with handle and lever (no text or symbols)

Line drawing of a vacuum cleaner with handle and base (no text or symbols)

Line drawing of a vacuum cleaner with handle and base (no text or symbols)

Illustration of a hand using a tool to adjust or install a mechanical component, with an inset showing a finger insertion (no text or symbols present)

Diagram illustrating a water filtration process with labeled components and directional arrows

Line drawing of a vacuum cleaner with attached circuit breaker (no text or symbols)

Diagram showing a hand holding a device with a control panel icon and a speech bubble indicating a function or operation.

Hand cleaning a cylindrical object with a cloth (no text or symbols visible)

Line drawing of a vacuum cleaner with a hand operating the base, shown in two views: one detailed and one zoomed-in (no text or symbols)

Illustration of a hand holding a spray bottle with an arrow indicating motion (no text or symbols)

①

Illustration of a hand pouring liquid from a cylindrical container into a device (no text or symbols)

②

Illustration of a hand pouring liquid into a cylindrical container (no text or symbols)

③

Line drawing of a hand pouring liquid into a cylindrical container (no text or symbols)

④

click

⑤

Simple line drawing of a hand holding a rectangular device with an arrow indicating motion (no text or symbols)

①

Illustration of a hand using a handheld device to lift a cylindrical container (no text or symbols present)

②

Illustration of a hand pouring water from a faucet onto a mechanical device, with sun symbol above (no text or symbols present)

③

Line drawing of a vacuum cleaner with a power outlet and circular component (no text or symbols)

Illustration of a hand using a tool to adjust or install a mechanical component, with an inset showing the tool's tip (no text or symbols present)

Illustration of a hand using a water spray gun to prevent the sun, with a faucet and digital device nearby (no text or symbols)

Illustration of a hand using a tool to press or install a device, with no visible text or symbols.

Illustration of a hand using a tool to press or adjust a device with a scroll (no text or symbols visible)

Technical line drawing of a mechanical device with no visible text or symbols

Two-step diagram showing a hand holding a tool above a cylindrical container, with no text or symbols present.

Illustration of a hand holding a tool over a cylindrical object with an 'X' symbol below (no text or symbols present)

Line drawing of a hand cleaning a device casing with a cloth (no text or symbols)

A B C D E F G H I J K L M

Diagram showing four labeled components: a plastic bottle, a plug, a square display, and a battery pack (no text or symbols present)

Line drawing of a vacuum cleaner with handle and arm, showing top and side views (no text or symbols)

Diagram showing a hand holding a blood glucose meter device with a speech bubble highlighting the function.

Line drawing of a mechanical device with handle and lever (no text or symbols)

Line drawing of a vacuum cleaner with handle and base (no text or symbols)

Line drawing of a vacuum cleaner with handle and base (no text or symbols)

Illustration of a hand using a tool to adjust or install a mechanical component, with an inset showing a magnified view of the tool (no text or symbols present)

Diagram illustrating a water filtration or disinfection process with labeled components and directional arrows indicating flow.

Line drawing of a vacuum cleaner with attached electrical outlet (no text or symbols)

Diagram showing a hand using a smartwatch to interact with a device, with an icon indicating the function to switch.

Hand cleaning a cylindrical object with a cloth (no text or symbols visible)

Line drawing of a vacuum cleaner with an inset showing the base and handle (no text or symbols)

Illustration of a hand holding a spray bottle with an arrow indicating motion (no text or symbols)

①

Diagram illustrating a hand pouring liquid into a container with an upward arrow, symbolizing fluid or material flow.

②

Illustration of a hand pouring liquid into a cylindrical container (no text or symbols)

③

Line drawing of a hand pouring liquid from a faucet into a rectangular container (no text or symbols)

④

clic

⑤

Simple line drawing of a hand holding a rectangular object with an arrow pointing to it, no text or symbols present.

①

Simple line drawing of a hand holding a handheld device above a cylindrical container (no text or symbols)

②

Illustration of a hand pouring water from a faucet onto a water dispenser, with sun symbolizing sunlight (no text or symbols present)

③

Line drawing of a vacuum cleaner with a circular dial indicator and power outlet (no text or symbols)

Illustration of a hand using a tool to adjust or install a mechanical component, with an inset showing a close-up of the component (no text or symbols present)

Illustration of a hand using a water spray gun to prevent the sun, with a faucet and control panel nearby (no text or symbols)

Illustration of a hand using a tool to press or install a device with a scroll (no text or symbols visible)

Illustration of a hand using a tool to press or adjust a device with a scroll (no text or symbols visible)

Technical line drawing of a mechanical device with no visible text or symbols

Two-step diagram showing a hand holding a tool above a cylindrical container, with no text or symbols present.

Désinstaller Installer

Illustration of a hand holding a tool over a cylindrical object with an 'X' symbol below (no text or symbols present)

Line drawing of a hand inserting a lock into a device casing (no text or symbols)