EUREKA J15 ULTRA - Vacuum Cleaner

J15 ULTRA - Vacuum Cleaner EUREKA - Free user manual and instructions

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USER MANUAL J15 ULTRA EUREKA

natural_image Technical line drawing of a mechanical component or housing with no visible text or symbols

INSTRUCTION MANUAL

NERJ15EVOULTRABK NERJ15EVOULTRAWH

ROBOT VACUUM CLEANER

Please read the manual before use.

CONTENTS

02

English 02

SAFETY INSTRUCTIONS 04

TECHNICAL DATA 09

IN THE BOX 10

Components in Package 10

Introduction to Parts of Robot Vacuum 11

Introduction to Base Station 12

PREPARATIONS BEFORE USE 13

Placement of the Base Station 13

Installation of Side Brush to Robot Vacuum 13

Installation of the Mop 14

Power on & Charging 14

Preparing the Cleaning Area 15

Preparations of the Water Tank 15

Setting Up App 16

GETTING STARTED 17

Status Indicators of Robot Vacuum 17

Start / Pause / Resume 17

Recharge 17

Emptying 17

CONTENTS

Reset to Factory Settings 17

Mop Washing 18

Mop Drying 18

Status Indicators of Base Station 18

MAINTENANCE 19

Maintenance of Base Station 19

Dust Bag Replacement 20

Maintenance of Dust Bin 20

Maintenance of Roller Brush 21

Cleaning of Side Brush 21

Cleaning of the Robot Sensors 22

Cleaning of Driving Wheel 22

Cleaning of Omni-directional Wheel 22

TROUBLESHOOTING 23

French 28

German 54

Italian 80

Spanish 106

Polish 132

SAFETY INSTRUCTIONS

Warning for the machine

  • This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
    Children shall not play with the appliance.
    Cleaning and user maintenance shall not be made by children without supervision.
  • Plug must be removed from the socket-outlet before cleaning or maintaining the appliance. Switch off before cleaning or maintaining the appliance.
  • If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
  • WARNING: For the purposes of recharging the battery, only use the detachable supply unit provided with this appliance.
    Use only with R23W02KDS01 supply unit.
    • This appliance contains batteries that are only replaceable by skilled persons.
  • Do not bring the smart robot close to heat source, radiation or burning cigarette butts. It is strictly forbidden to vacuum the following objects:
  • All liquids such as water and solvents;
  • Lime, cement dust and other construction dust and garbage;
  • Heat generating objects, such as unextinguished carbon butts, cigarette butts;
  • Sharp fragments, such as glass, etc.;
  • Flammable and explosive items, such as gasoline and alcohol products.
  • Before using, please remove all fragile items from the ground (such as glasses, lamps, etc.), and items that may be tangled with the side brush, roller brush and drive wheels(such as wires, curtains and other easily-entangled materials).
  • Please pay attention to your hair and avoid entanglement on wheels or roller brushes when using, cleaning and maintaining the robot.
    • Do not use this product at an altitude of more than 2000m.

SAFETY INSTRUCTIONS

  • Correct Disposal of this product. This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources.
    To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.

EUREKA J15 ULTRA - SAFETY INSTRUCTIONS - 1

• Warranty Information

The manufacturer provides a 2-year warranty for the product and a 1-year warranty for the battery, in accordance with the legislation of the customer's own country of residence (Spain: 3 years for the machine and 2 years for the battery), starting from the date on which the appliance is sold to the end user.

The warranty only covers defects in material or workmanship.

The repairs under warranty may only be carried out by an authorized service centre. When making a claim under warranty, the original bill of purchase (with purchase date) must be submitted. The warranty will not apply in cases of:

- Normal wear and tear

- Incorrect use, e.g. overloading of the appliance, use of non-approved accessories

- Use of force, damage caused by external influences

- Damage caused by non-observance of the user manual, e.g. connection to an unsuitable mains supply or non-compliance with the installation instructions

- Partially or completely dismantled appliances

• Wireless network: 2400-2483.5MHz, MAX POWER: 20dBm.

BLUETOOTH MAX POWER: 10dBm

To satisfy RF exposure requirements, a separation distance of 20 cm or more should be maintained between the antenna of this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended.

• CLASS 1 LASER PRODUCT

INVISIBLE LASER RADIATION

(Note: Laser classified to Class 1 according to IEC 60825-1:2014)

SAFETY INSTRUCTIONS

Warning for base station

  • "IMPORTANT SAFETY INSTRUCTIONS - SAVE THESE INSTRUCTIONS" and "DANGER - TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, CAREFULLY FOLLOW THESE INSTRUCTIONS".
  • This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
    Children shall not play with the appliance.
    Cleaning and user maintenance shall not be made by children without supervision.
    • Plug must be removed from the socket-outlet before cleaning or maintaining the appliance.
    Switch off before cleaning or maintaining the appliance.
  • If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
  • Base station is only applicable to the product NERJ15EVOULTRABK/NERJ15EVOULTRAWH. (Battery pack type: Li-ion, DC 14.4 V, 5200 mAh)
    The base station will automatically start charging after Robot Vacuum Cleaner returned to the base.
    • Warning: The battery charger (Base Station) is not intended to charge non-rechargeable batteries.
  • The transformer is not intended for series/parallel connection.
  • The device cannot be reset or replaced after a short-circuit or an overload.

SAFETY INSTRUCTIONS

Warning for battery

• The product must be powered off before removing the battery.
- Please note that do not disassemble the battery by yourself.
• If you need to replace it, please contact the after-sales service center.
- Please dispose of used battery according to local laws and regulations.
- Do not dismantle, open or shred the battery.
- Do not expose batteries to heat or fire. Avoid storage in direct sunlight.
• Do not short-circuit a battery.
- Do not store batteries haphazardly in a box or drawer where they may short-circuit each other or be short-circuited by other metal objects.
- Do not subject batteries to mechanical shock.
- In the event of a leaking, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with copious amounts of water and seek medical advice.
• Do not use any charger other than that specifically provided for use with the equipment.
- Do not use any battery which is not designed for use with the equipment.
• Do not mix different manufacture, capacity, size or type within a device.
- Keep batteries out of the reach of children.
- Seek medical advice immediately if the battery has been swallowed.
- Keep batteries clean and dry.
- Do not leave a battery on prolonged charge when not in use.
- After extended periods of storage, it may be necessary to charge and discharge the batteries several times to obtain maximum performance.
• The batteries give their best performance when they are operated at normal room temperature (20°C ± 5°C).
- Retain the original product literature for future reference.
- The battery may be irreversibly damaged if the battery is in low power for a long time. It is recommended that the battery retain sufficient power before storage.

SAFETY INSTRUCTIONS

EUREKA J15 ULTRA - SAFETY INSTRUCTIONS - 1[symbol IEC 60417-5957 (2004-12)]for indoor use only
EUREKA J15 ULTRA - SAFETY INSTRUCTIONS - 2[symbol ISO 7000-0790 (2004-01)]read operator's manual
EUREKA J15 ULTRA - SAFETY INSTRUCTIONS - 3[symbol IEC 60417-5031 (2002-10)]direct current
EUREKA J15 ULTRA - SAFETY INSTRUCTIONS - 4time-lag miniature fuse-link where X is the symbol for the time/current characteristic as given in IEC 60127
EUREKA J15 ULTRA - SAFETY INSTRUCTIONS - 5[symbol IEC 60417-5032 (2002-10)]alternating current
EUREKA J15 ULTRA - SAFETY INSTRUCTIONS - 6SMPS incorporating a short-circuit-proof safety isolating transformer (inherently or non-inherently)
EUREKA J15 ULTRA - SAFETY INSTRUCTIONS - 7SMPS (Switch mode power supply unit)

TECHNICAL DATA

Product ModelNERJ15EVOULTRABKNERJ15EVOULTRAWH
Host Charging Voltage19.5V---
Host Rated Voltage14.4V---
Host Rated Power65W
Base Station ModelR23W02KDS01
Base Station Input220-240V~, 50-60Hz
Charging and Hot Drying146W
Charging and Cold Drying46W
Dust Collection Mode1000W
Charging Input Power42W
Charging Output Power36.1W
Base Station Output19.5V---, 1.85A
Battery ModelBP14452I
Battery Rated Voltage14.4V---
Battery Capacity5200mAh 74.88Wh
Charging Limit Voltage16.8V---

IN THE BOX

Components in Package
EUREKA J15 ULTRA - IN THE BOX - 1

text_image 355mm 354mm 110mm

Robot Vacuum

EUREKA J15 ULTRA - IN THE BOX - 2

text_image 395mm 468mm 458mm

Base Station

EUREKA J15 ULTRA - IN THE BOX - 3
Side Brush x1

EUREKA J15 ULTRA - IN THE BOX - 4
Mop x2

EUREKA J15 ULTRA - IN THE BOX - 5
Dust Bag x 1

EUREKA J15 ULTRA - IN THE BOX - 6
Base Ramp x 1

EUREKA J15 ULTRA - IN THE BOX - 7
Instruction Manual

IN THE BOX

Introduction to Parts of Robot Vacuum
Main View (with cover closed)
EUREKA J15 ULTRA - IN THE BOX - 1

text_image LiDAR Sensor Include Line Laser Buttons Bumper Edge Sensor Charging Contacts

Main View (with cover open)

EUREKA J15 ULTRA - IN THE BOX - 2

text_image Network Indicator Network Pairing Button Reset Dust Bin Cover

Bottom View
EUREKA J15 ULTRA - IN THE BOX - 3

text_image Carpet Sensor Side Brush Roller Brush Mop Extension Module Omni-directional Wheel Cliff Sensors Mop Mounting Shaft

Dust bin Mop
EUREKA J15 ULTRA - IN THE BOX - 4

text_image Filters Pad Attachment Mop Pad Plate Mop Pad

IN THE BOX

Introduction to Base Station
EUREKA J15 ULTRA - IN THE BOX - 1

text_image Main View Status Indicator Robot Entrance Base Ramp Dust Collector Cleaning Tray

Back View
EUREKA J15 ULTRA - IN THE BOX - 2

text_image Power Cord Storage Slot

EUREKA J15 ULTRA - IN THE BOX - 3

text_image Top View The waste water tank is on the left The clean water tank is on the right

Inlet
EUREKA J15 ULTRA - IN THE BOX - 4

text_image Charging Contacts

PREPARATIONS BEFORE USE

Placement of the Base Station

01 Place the base station on a hard surface against a wall, with clear space of at least 5cm on the left and right sides and 80cm in front.
02 Plug the power cord into an electrical outlet. Then wind the excess cable around the power cord storage slot on the back to avoid affecting the proper function of the robot vacuum.

EUREKA J15 ULTRA - Placement of the Base Station - 1

text_image "Click" 5cm 80cm "Click" 5cm

NOTES

  1. Do not expose the base under direct sunlight.
  2. Do not cover the signal transmission area of the base station with objects such as stickers.
  3. Do not place the base on floors with carpet or other soft coverings.
  4. Please keep the charging area dry.

Installation of Side Brush to Robot Vacuum

01 | Turn the robot over. Press the side brush downward into the slot.

EUREKA J15 ULTRA - Installation of Side Brush to Robot Vacuum - 1

natural_image Diagram of a computer mouse with labeled parts and an arrow indicating a pointing point (no text or symbols present)

02 | To remove: Hold the machine steady with your left hand, grab three rubber legs of the side brush with your right hand (be careful not to pull the hair bundle vigorously) and pull it out.

EUREKA J15 ULTRA - Installation of Side Brush to Robot Vacuum - 2

natural_image Line drawing of hands using a tool to adjust or install a mechanical component (no text or symbols present)

PREPARATIONS BEFORE USE

Installation of the Mop

01 | As shown in the figure, align the mop pad centrally with the mop pad plate and apply it evenly.

EUREKA J15 ULTRA - Installation of the Mop - 1

text_image Mop Pad

02 | Press the mop into the robot to complete the installation.

EUREKA J15 ULTRA - Installation of the Mop - 2

natural_image Diagram showing a car interior with two circular insets highlighting internal components, before and after transformation (no text or symbols present)

03 Install the base ramp. The base ramp is installed in place when you hear a "click".

EUREKA J15 ULTRA - Installation of the Mop - 3

natural_image Line drawing of a mechanical device with two downward arrows indicating force or movement (no text or symbols)

Power on & Charge

Press and hold the "() button of robot for three seconds to turn it on. Wait for the power indicator to remain on, and place the robot against the base station as shown in the figure for charging. To facilitate daily use, please keep the robot charged.

EUREKA J15 ULTRA - Power on & Charge - 1

natural_image Line drawing of a portable kitchen appliance with a power outlet and control panel (no text or symbols)

NOTES

  1. If you manually put the robot vacuum into the base station, ensure that the side with the charging contacts is placed against the base station as shown.
  2. Before the first cleaning, ensure that the robot is fully charged.

Tips

Before first use, manually put the robot in the base station, and the robot will automatically turn on.

After power-on, the robot will automatically pair with the base station. If the white status indicator of base station flashes fast, it means that the base station is disconnected from the robot. See the solution for "the base station indicator flashes white rapidly" in Troubleshooting.

PREPARATIONS BEFORE USE

Preparing the Cleaning Area

Before using the robot vacuum, please make sure the area to be cleaned is free from items that may be tangled/stuck with the robot vacuum (such as wires, hard objects, iron nails, glasses and other sharp fragments), and items that may be dragged or knocked down by the robot vacuum (such as valuable objects, fragile objects and dangerous objects likely to fall). This helps ensure that the robot vacuum does not cause personal injury or property damage.

EUREKA J15 ULTRA - Preparing the Cleaning Area - 1

natural_image Simple line drawing of a room interior with a rug, cabinet, and two windows (no text or symbols)

Preparations of the Water Tank

NOTES

Do not add hot water or cleaning solutions other than Eureka brand to avoid potential damage to the machine.

01 To add clean water, remove the clean water tank on the right, open the cover, and fill the tank with clean water. Then fastern the water tank lid tightly and put it back into the base station.

EUREKA J15 ULTRA - NOTES - 1

flowchart
graph LR
    A["Base Station"] --> B["Step 1: Input to Base Station"]
    B --> C["Step 2: Input to Base Station"]
    C --> D["Step 3: Input to Device"]

02 To empty the dirty water, remove the Waste water tank on the left, open the cover, and pour out the water.

EUREKA J15 ULTRA - NOTES - 2

natural_image Diagram showing a bin with a lid transforming into a mechanical lever (no text or symbols present)

PREPARATIONS BEFORE USE

Setting Up App

NOTES

  1. The app supports iOS versions 13.0 and above and Android versions 8.0 and above. The app is not available for use with tablets.
  2. This model does not support a WEP encrypted router.
  3. The home wireless network name and password must contain only letters, numbers and standard symbols.
  4. The network accessing configuration of the robot requires a wireless network of 2.4GHz frequency range.
  5. The robot must be connected to wireless network to enable controlling the robot using the app. Once you have set up the app and connected the robot to wireless network, the app can be used to control the robot in wireless network /2G/3G/4G/5G network environment.
  6. If your home wireless network password is changed or the router is replaced, the robot will show as offline in the app; you will need to reconnect the robot to wireless network following the wireless network connection instructions.

Download the App

Scan the following QR code or search for eureka robot to download the App. Follow the instructions in the app to create a new account or login.

EUREKA J15 ULTRA - Download the App - 1

Add Device

Click "+" in the App to add the device. Choose J15 Evo Ultra. Follow the instructions on the app and continue until the app prompts that the connection is successful.

EUREKA J15 ULTRA - Add Device - 1

Connect the Device

  1. Connect your robot to the network that you plan to use for operating the robot. Make sure the robot is placed within good wireless network coverage.
  2. After assembling and powering on the robot, open the robot cover. Press and hold the wireless network pairing button for 3 seconds until you hear a beep. The network indicator light should start flashing. Follow instructions in app for next steps.

EUREKA J15 ULTRA - Connect the Device - 1

text_image Network pairing button

GETTING STARTED

NOTES

  1. Make sure that the mops are installed properly before use, otherwise the robot will not start normally.
  2. This product is intended for indoor use only. Do not use it outdoors.
  3. Do not submerge the robot vacuum in water. Doing so may damage the equipment, causing a short circuit or current leakage.
Buttons under coverButtons on panel
Reset
Press and hold the network configuration button, and the robot will enter the network configuration modePress the roset button with a toothpick and other pointer objects to restart the robotPress the button to instruct the robot to return to the station; press and hold the button for 3 seconds to turn on or off the child lockPress the button to start/pause robot operation; press and hold the button to turn on/off the robot
After long pressing the 🔊 and ⏻ buttons, the machine will enter Bluetooth pairing mode

Status Indicators of Robot Vacuum

Indicator LightStatus
Vacuuming, PatrollingSolid White Light
ChargingBlinking White Light
Blinking Red Light Fault
RechargingSolid White Light
Low Battery RechargingSolid Red Light
+
Bluetooth PairingFast Blinking White Light

Start / Pause / Resume

Press and hold the power button " 🔊" for three seconds to turn the robot on/off.

Briefly Press " ⏻" to start/pause/resume cleaning or use your App to control.

Recharge

Press " 🔍" briefly. The robot vacuum will move from the current location to the base station for charging.

Emptying

After cleaning, the robot will return to the base station and automatically begin self-emptying. More self-emptying settings can be enabled in the app, such as manual emptying and automatic emptying frequency.

Please ensure the dust bag of the base station is not full.

Reset to Factory Settings

^h Simultaneously press and hold the network configuration button and recharging button " 🔒" on the robot until you hear a "Ding", and the robot will reset to factory settings and restart. You can also click "More" → "General" → "Reset to factory settings" in the App.

GETTING STARTED

Mop Washing

To ensure the mopping effect, the robot will return to the base station halfway to clean the mop pad when mopping the floor, or you can manually set the cleaning frequency of mop on the App based on your needs.

After the robot completes the mopping task and returns to the base station, it will automatically clean the mop pad (the cleaning time is slightly longer).

Mop Drying

After the robot finishes mop washing, it will automatically initiate mop drying process. You can customize it or turn off this function in the App-Settings-Station Settings.

NOTES

  1. Do not remove the robot vacuum from the base station when it is washing the mop pad.
  2. Do not move the base station after the robot vacuum starts cleaning.

Status Indicators of Base Station

Indicator Status Light
Base station status indicatorSolid White LightStand-byCleaning mopEmptying of the dust bin
Breathing White LightBluetooth Pairing
Fast Blinking White LightBluetooth Disconnected
Blinking Red LightFault

EUREKA J15 ULTRA - NOTES - 1

text_image Status Indicator

MAINTENANCE

Maintenance of Base Station

01 Remove the cleaning tray from the bottom of the base station.

EUREKA J15 ULTRA - Maintenance of Base Station - 1

natural_image Cross-sectional diagram of a vehicle showing top and side views with arrows indicating direction (no text or symbols)

02 | Remove the filter from the cleaning tray.

EUREKA J15 ULTRA - Maintenance of Base Station - 2

natural_image Diagram of a vehicle's internal components with an upward arrow indicating motion (no text or labels)

03 | Rinse the cleaning tray and filter under the faucet and wipe it clean.

EUREKA J15 ULTRA - Maintenance of Base Station - 3

natural_image Line drawing of a kitchen appliance with a faucet and water splash (no text or symbols)

04 | Reassemble the filter back into the cleaning tray, and then reinstall them at the bottom of base station after drying.

EUREKA J15 ULTRA - Maintenance of Base Station - 4

natural_image Technical line drawing of a mechanical component or housing (no text or symbols)

MAINTENANCE

Dust Bag Replacement

01

Remove the dust collector cover.

EUREKA J15 ULTRA - Dust Bag Replacement - 1

natural_image Illustration of hands pressing down on a computer monitor (no text or symbols visible)

02

Pull the used disposable dust bag out of the dust collector.

EUREKA J15 ULTRA - Dust Bag Replacement - 2

natural_image Illustration of a hand inserting a device into a container with a bottle (no text or symbols)

03

You can use a soft, dry cloth to wipe and clean the dust collector.

EUREKA J15 ULTRA - Dust Bag Replacement - 3

04

Place a new dust bag, sliding the plastic card into the rails. Re-install the dust collector cover.

EUREKA J15 ULTRA - Dust Bag Replacement - 4

natural_image Illustration of two devices with hands operating their screens (no text or symbols)

Maintenance of Dust Bin (Clean as needed)

01

Open the upper cover of robot and remove the dust bin.

EUREKA J15 ULTRA - Maintenance of Dust Bin (Clean as needed) - 1

natural_image Diagram showing a device with an open lid and a rectangular box, connected by arrows indicating transformation (no text or symbols present)

02

Push up the dust bin cover, and then dump the garbage downward.

EUREKA J15 ULTRA - Maintenance of Dust Bin (Clean as needed) - 2

flowchart
graph LR
    A["Hand holding box"] --> B["Open box with liquid residue"]
    B --> C["Container with liquid residue"]

03

Lift the side buckle of the dust bin to remove the dust filters.

The filters are washable and should be dried after washing before placing them back into the dust bin.

EUREKA J15 ULTRA - Maintenance of Dust Bin (Clean as needed) - 3

text_image Filters

EUREKA J15 ULTRA - Maintenance of Dust Bin (Clean as needed) - 4

MAINTENANCE

01 | Press and hold the left and right release buttons on the cover plate of the roller brush and lift out the cover plate.

EUREKA J15 ULTRA - Maintenance of Roller Brush (Weekly cleaning is recommended) - 1

natural_image Diagram showing a hand operating a device in front and back views, with no visible text or symbols.

02 | Lift the red side of the roller brush to take it out.

EUREKA J15 ULTRA - Maintenance of Roller Brush (Weekly cleaning is recommended) - 2

natural_image Diagram of a mechanical device with a cylindrical component inserted, showing internal components and a magnified view (no text or symbols)

03 Pull out the end of caps the roller brush as shown below, and remove any hair wrapped around the roller brush and on both sides of the roller brush using your hands or a tool. Then, clean the main brush and its cover plate by using the cleaning brush or a soft cloth.

EUREKA J15 ULTRA - Maintenance of Roller Brush (Weekly cleaning is recommended) - 3

natural_image Illustration of a hand cleaning a wooden rolling surface with tools nearby (no text or symbols)

04 Wash the roller brush with water and dry it. After cleaning, install the roller brush and then the cover plate into the robot vacuum.

EUREKA J15 ULTRA - Maintenance of Roller Brush (Weekly cleaning is recommended) - 4

Cleaning of Side Brush (Weekly cleaning is recommended)

Pull out the side brush. Remove dust on the side brush.

EUREKA J15 ULTRA - Maintenance of Roller Brush (Weekly cleaning is recommended) - 5

natural_image Illustration of hands using a tool to interact with a circular device (no text or symbols visible)

MAINTENANCE

Cleaning of the Robot Sensors (Clean as needed)

Wipe and clean all sensors of robot with a soft dry cloth, including:

  1. Line Laser
  2. Edge sensor at the right
  3. Cliff sensors at the bottom

EUREKA J15 ULTRA - Cleaning of the Robot Sensors (Clean as needed) - 1

text_image Edge Sensor Line Laser

EUREKA J15 ULTRA - Cleaning of the Robot Sensors (Clean as needed) - 2

text_image Cliff sensors

Rotate the driving wheel back and forth to remove debris and clean it with a cleaning brush or a soft cloth.

EUREKA J15 ULTRA - Cleaning of Driving Wheel (Weekly cleaning is recommended) - 1

natural_image Diagram of a hand operating a mechanical device with a rotating arrow (no text or symbols)

Cleaning of Omni-directional Wheel

Use a screwdriver to press against the inner side of the omni-directional wheel and pry it up. Clean the omni-directional wheel.

EUREKA J15 ULTRA - Cleaning of Omni-directional Wheel - 1

natural_image Line drawing of a hand using a tool to adjust or install a component (no text or symbols present)

TROUBLESHOOTING

Common issues Possible Causes Solutions
Robot fails to chargeRobot is not in contact with charging contactsPlace the robot directly in front of the charging dock and press the recharging button
Robot fails to return for chargingUnreasonable placement of base stationRefer to the "Placement of the Base Station" section of the manual for details
Robot gets stuckThe robot is entangled and stuck by wires and other sundries on the groundClean up scattered wires and other sundries on the ground
The side brush and roller brush are stuck, and the machine cannot run normallyRemove the debris stuck in roller brush/side brush, and start the robot after it is placed on a level ground
Robot is stuck around an obstacleClear obstacles/set custom restricted areas in the App
Return for charging or stop working before cleaning is completedLow batteryClick return to charge or manually put the robot back to the base
Failure to clean as scheduledThe scheduled cleaning in the App has been closedReset the cleaning schedule in the app.
The robot is in the Do Not Disturb modeTurn off the Do Not Disturb mode or adjust the Do Not Disturb time period
Robot suspended in mid-airLeft and right wheels suspended in the airPlace the robot on a level ground before starting

TROUBLESHOOTING

Common issues Possible Causes Solutions
Robot keeps moving backwardThe LiDAR sensor protective cover is stuckGently tap the protective cover to check it's able to rebound
There is an obstacle in front of the robotClear obstacles in time
The bumper is stuckAfter clearing obstacles or foreign objects, gently tap the bumper
The cliff sensor is dustyClean the dust on the surface of cliff sensor lens
Robot has no voice prompt Voice is set to low volume or muted. Turn up the volume in the App
App operation response delayNetwork busyRestart the router and reduce the number of connected users
Poor reception of mobile phone wireless network signalCheck the mobile phone settings
Insufficient network bandwidth Increase network bandwidth
App displays "Bluetooth disconnected" or the base station indicator flashes white rapidlyRobot disconnected from base stationMethod 1: Place the robot near the base station, power off both and restart them. Wait for automatic pairing. Method 2: Take out the dust bag and press the button next to the dust bag 3 times according to the label or take out and put back the cleaning tray 3 times within the first 15 minutes after the base station is powered on (the base station indicator will breath white). Simultaneously press and hold the " ", and " ", until they flash white and you hear a "Ding". Wait for automatic pairing. Once the connection is successful, the base station indicator will remain white.

TROUBLESHOOTING

Common issues Possible Causes Solutions
Dust leaks from the robot vacuum during operationThe inlet of the dust bin is stuck by small objectsRemove the small objects on the inlet
Device is displayed as "Offline" on the AppPlease check the following issues:- Mobile phone not connected to the network properly- Router is not working properly- Robot vacuum cleaner not turned on- Wireless network configuration of device is cleared- Wireless network password or network changedPlease try the following solutions:- Reconnect your mobile phone to the network- Restart the router- Turn on the power switch of robot vacuum cleaner- Add new home appliances in the App- After the system is started, press and hold the network configuration button for 3 seconds, and release when you hear a beep sound- Follow the mobile phone instructions to add the device again
App unable to scan QR code on the deviceThe QR code on the device is unclear or damagedEnter the Eureka Robot App—Add Device Method 1: Select Add by Model and find the corresponding device;Method 2: Select Nearby Devices and search for nearby devices to add.
Robot does not respond to button operation with base stationChild lock turned onPress and hold the recharge button " 🔊" on the robot for 3 seconds to deactivate the child lock. After that, the robot will give a voice prompt saying "Child lock released".
Tap the child lock switch button in the App to turn off child lock. After turning off, the robot will give a voice prompt saying "Child lock released"

TROUBLESHOOTING

Common issues Possible Causes Solutions
Unable to clean mopThe clean water tank is empty Remove the clean water tank and add water
The waste water tank is fullRemove the waste water tank and pour out waste water

TABLE DES MATIÈRES

English 02

French 28

CONSIGNES DE SÉCURITÉ 30

CARACTÉRISTIQUES TECHNIQUES 35

DANS LA BOÎTE 36

Composants emballés 36

natural_image Diagram of a computer mouse with labeled parts and an arrow indicating a pointing point (no text or symbols present)
natural_image Illustration of hands using pliers to adjust a mechanical component (no text or symbols)

PRÉPARATIONS AVANT UTILISATION

natural_image Diagram showing a car interior with two circular components and an arrow indicating transformation (no text or symbols present)
natural_image Line drawing of a mechanical device with two downward arrows indicating force or movement (no text or symbols)
natural_image Line drawing of a portable kitchen appliance with a power outlet (no text or symbols)

REMARQUES

natural_image Simple line drawing of a room interior with a rug, cabinet, and two windows (no text or symbols)
natural_image Diagram showing a bin with a lid transforming into a mechanical lever (no text or symbols present)

PRÉPARATIONS AVANT UTILISATION

Configuration de l'application

REMARQUES

natural_image Cross-sectional diagram of a vehicle showing top and side views with arrows indicating direction (no text or symbols)

02

natural_image Diagram of a vehicle's internal components with an upward arrow indicating motion (no text or labels)

03

natural_image Line drawing of a kitchen appliance with a faucet and water splash (no text or symbols)

04

natural_image Technical line drawing of a mechanical component or housing (no text or symbols)

ENTRETIEN

natural_image Illustration of hands pressing down on a computer monitor (no text or symbols visible)
natural_image Illustration of a hand inserting a device into a container with a bottle (no text or symbols)
natural_image Diagram showing a device with an open lid and a separate rectangular component, both without any text or symbols.
flowchart
graph LR
    A["Hand holding box"] --> B["Open box with liquid residue"]
    B --> C["Container with liquid residue"]
natural_image Illustration of two devices with hands operating their screens (no text or symbols present)
natural_image Diagram showing a device interior with labeled parts, before and after transformation (no text or symbols present)
natural_image Diagram of a mechanical device with gears and a cylindrical component, showing internal components (no text or symbols)
natural_image Illustration of a hand cleaning a wooden rolling pin with a cloth (no text or symbols)
natural_image Illustration of hands using a tool to adjust or install a mechanical component (no text or symbols visible)

ENTRETIEN

natural_image Hand operating a mechanical device with a rotating arrow indicating rotation (no text or symbols visible)
natural_image Line drawing of a hand using a tool to adjust or install a component (no text or symbols visible)

DÉPANNAGE

natural_image Diagram of a computer mouse with labeled parts and an arrow indicating a pointing point (no text or symbols present)
natural_image Illustration of hands using a tool to adjust or install a mechanical component (no text or symbols visible)
natural_image Diagram showing a car interior before and after change, with circular components highlighted (no text or symbols present)
natural_image Line drawing of a mechanical device with two downward arrows indicating force or movement (no text or symbols)

Einschalten & Laden

natural_image Line drawing of a portable kitchen appliance with a wall-mounted power outlet (no text or symbols)

HINWEISE

natural_image Simple line drawing of a room interior with a rug, cabinet, and two windows (no text or symbols)
natural_image Diagram showing a container being lifted by a handbag, with an arrow indicating the process (no text or symbols present)
natural_image Cross-sectional diagram of a vehicle showing top and side views with arrows indicating direction (no text or symbols)
natural_image Diagram of a vehicle chassis with an upward arrow indicating motion (no text or symbols present)
natural_image Line drawing of a kitchen sink with a faucet spraying water from a tray (no text or symbols)
natural_image Technical line drawing of a mechanical component or housing (no text or symbols)

WARTUNG

natural_image Illustration of hands pressing down on a device panel with arrows indicating motion (no text or symbols)
natural_image Illustration of a hand inserting a device into a container with a bottle (no text or symbols)

03

natural_image Illustration of a computer monitor and its corresponding front panel with arrows indicating action (no text or symbols)
natural_image Diagram showing a device with an open lid and a separate rectangular component, both without any text or symbols.

02

flowchart
graph LR
    A["Hand holding box"] --> B["Open box"]
    B --> C["Container with liquid residue"]

03

natural_image Diagram showing a device interior with labeled parts, before and after transformation (no text or symbols present)
natural_image Diagram of a robotic device with a highlighted internal component (no text or symbols)
natural_image Illustration of a hand cleaning a wooden rolling pin with a cloth (no text or symbols)
natural_image Illustration of hands using a tool to adjust or install a mechanical component (no text or symbols visible)

WARTUNG

natural_image Hand operating a mechanical device with a rotating arrow indicating rotation (no text or symbols visible)
natural_image Line drawing of a hand holding a tool interacting with a surface (no text or symbols)

FEHLERBEHEBUNG

text_image "Cliccare" 5 cm 80 cm 5 cm "Cliccare"

NOTE

natural_image Diagram of a computer monitor with visible ports and a downward arrow indicating action (no text or symbols)
natural_image Line drawing of hands using a tool to adjust or install a mechanical component (no text or symbols present)
natural_image Diagram showing car interior components before and after assembly, with no visible text or symbols
natural_image Line drawing of a mechanical device with two downward arrows indicating force or movement (no text or symbols)
natural_image Line drawing of a portable kitchen appliance with a wall-mounted power outlet (no text or symbols)

NOTE

natural_image Simple line drawing of a room interior with a rug, cabinet, and two windows (no text or symbols)
natural_image Diagram showing a container being removed from a mechanical device, with no text or symbols present.
natural_image Line drawing of a robotic vacuum cleaner with open lid and internal components (no text or symbols)

PER INIZIARE

NOTE

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natural_image Diagram of a vehicle chassis with an upward arrow indicating motion (no text or symbols present)
natural_image Line drawing of a kitchen appliance with a faucet and water splash (no text or symbols)
natural_image Technical line drawing of a mechanical component or housing (no text or symbols)

MANUTENZIONE

natural_image Illustration of hands pressing down on a device panel with arrows indicating motion (no text or symbols)
natural_image Illustration of a hand inserting a device into a container with a bottle (no text or symbols)

03

natural_image Illustration of a computer monitor and its corresponding front panel with arrows indicating action (no text or symbols)
natural_image Diagram showing a device with an open lid and a rectangular box, connected by arrows indicating transformation (no text or symbols present)

02

flowchart
graph LR
    A["Hand holding box"] --> B["Open box"]
    B --> C["Container with liquid residue"]

03

natural_image Diagram showing a device interior with labeled components before and after assembly (no text or symbols present)
natural_image Diagram of a robotic device with a highlighted internal component (no text or symbols)
natural_image Illustration of a hand cleaning a wooden rolling pin with a cloth (no text or symbols)
natural_image Illustration of hands using a tool to adjust or install a mechanical component (no text or symbols visible)

MANUTENZIONE

natural_image Hand operating a mechanical device with a rotating arrow indicating rotation (no text or symbols visible)
natural_image Line drawing of a hand using a tool to adjust or install a component (no text or symbols present)
natural_image Diagram of a computer monitor with labeled ports and a downward arrow indicating action (no text or symbols present)
natural_image Illustration of hands using a tool to adjust or install a mechanical component, with an upward arrow indicating motion (no text or symbols present)
natural_image Diagram showing a car interior with two circular components and a magnified view of the dashboard (no text or symbols)
natural_image Simple line drawing of a mechanical device with two downward arrows pointing to its base (no text or symbols)

Encender y cargar

natural_image Line drawing of a portable water dispenser with a power outlet and cable (no text or symbols)

NOTAS

natural_image Simple line drawing of a room interior with a bed, cabinet, and two windows (no text or symbols)
flowchart
graph LR
    A["Container with lid"] --> B["Add container"]
    B --> C["Final container with internal components"]
natural_image Diagram showing a trash bin transforming into a container with a handle, indicating a process or transformation (no text or symbols present)
natural_image Cross-sectional diagram of a mechanical component with no visible text or symbols
natural_image Diagram of a boat hull with an upward arrow indicating direction (no text or symbols)
natural_image Line drawing of a kitchen sink with a faucet and lid, showing steam rising from the drain (no text or symbols)
natural_image Technical line drawing of a mechanical component or housing (no text or symbols)

MANTENIMIENTO

natural_image Illustration of hands pressing down on a laptop screen (no text or symbols visible)
natural_image Illustration of a hand inserting a device into a container (no text or symbols)

03

natural_image Illustration of two devices: a front-mounted computer and a front-mounted device, both with hands pointing to the screen (no text or symbols present)
natural_image Diagram showing a device with an open lid and a separate rectangular component, no text or symbols present

02

flowchart
graph LR
    A["Hand holding box"] --> B["Open box with lid"]
    B --> C["Container with liquid residue"]

03

text_image Diagram showing device interior changes with labeled components and directional arrows indicating movement

02

natural_image Diagram of a mechanical device with gears and a shaft, showing internal components (no text or symbols)

03

natural_image Illustration of a hand cleaning a wooden rolling pin with tools nearby (no text or symbols)

04

natural_image Line drawing of hands operating a mechanical component with a curved tool and an arrow indicating direction (no text or symbols)

MANTENIMIENTO

natural_image Illustration of a hand using a tool to clean or adjust a mechanical component (no text or symbols visible)
natural_image Line drawing of a hand using chopsticks to handle a bowl (no text or symbols)
text_image "Klik" 5 cm 80 cm "Klik" 5 cm

UWAGI

natural_image Diagram of a device's internal components with a downward arrow indicating a specific part (no text or symbols present)
natural_image Illustration of hands using a tool to adjust or install a mechanical component (no text or symbols visible)
natural_image Diagram showing a car interior with two circular components and a magnified view of the front panel (no text or symbols)
natural_image Line drawing of a mechanical device with two downward arrows indicating force or movement (no text or symbols)
natural_image Line drawing of a portable kitchen appliance with a wall-mounted power outlet (no text or symbols)

UWAGI

natural_image Simple line drawing of a room interior with a rug, cabinet, and two windows (no text or symbols)
flowchart
graph LR
    A["Container with lid"] --> B["Transfer to container with arrow"]
    B --> C["Digital device with top panel"]

02

natural_image Diagram showing a container being removed from a mechanical lever, with no text or symbols present.
natural_image Line drawing of a robotic vacuum cleaner with open lid and internal components (no text or symbols)

PIERWSZE KROKI

UWAGI

natural_image Cross-sectional diagram of a vehicle showing top and side views with arrows indicating direction (no text or symbols)
natural_image Diagram of a boat's internal structure with an upward arrow indicating direction (no text or symbols)
natural_image Line drawing of a kitchen appliance with a faucet and water splash (no text or symbols)
natural_image Technical line drawing of a mechanical component or housing (no text or symbols)

KONSERWACJA

Wymiana worka na kurz

natural_image Illustration of hands pressing down on a computer monitor (no text or symbols visible)
natural_image Illustration of a hand inserting a device into a container with a bottle (no text or symbols)
natural_image Illustration of two hand gestures operating a computer monitor and its screen (no text or symbols present)
natural_image Diagram showing a device open with a component being processed into a rectangular box (no text or symbols visible)
flowchart
graph LR
    A["Hand holding box"] --> B["Open box"]
    B --> C["Container with liquid residue"]
natural_image Diagram showing a device interior with labeled parts, before and after transformation (no text or symbols present)
natural_image Diagram of a mechanical device with gears and a shaft, showing internal components (no text or symbols)
natural_image Illustration of a hand cleaning a wooden rolling pin with a cloth (no text or symbols)
natural_image Illustration of hands using a tool to adjust or install a mechanical component (no text or symbols visible)

KONSERWACJA

natural_image Hand operating a mechanical device with a rotating arrow indicating rotation (no text or symbols visible)
natural_image Line drawing of a hand holding chopsticks over a bowl (no text or symbols)

ROZWIAZYWANIE PROBLEMÓW

Manual assistant
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Product information

Brand : EUREKA

Model : J15 ULTRA

Category : Vacuum Cleaner