PBC17-14036 - Pets PETSAFE - Free user manual and instructions

USER MANUAL PBC17-14036 PETSAFE

PetSafe Please read this entire guide before beginning

Please read this entire guide before beginning

Hereinafter Radio Systems Corporation, Radio Systems PetSafe Europe Ltd., Radio Systems Australia Pty Ltd. and any other affiliate or Brand of Radio Systems Corporation may be referred to collectively as "We" or "Us".

Explanation of Attention Words and Symbols used in this guide

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION, used with the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in harm to your pet.

• Risk of explosion. Do not short circuit, mix old and new batteries, dispose of in fire, or expose to water. When batteries are stored or disposed, they must be protected from shorting. Dispose of spent batteries properly.
• Button or coin cell battery inside. Swallowed lithium batteries can cause internal chemical burns within 2 hours and can lead to death. Dispose of used batteries immediately. Keep ALL batteries away from children. If swallowed, seek immediate medical attention.
• Not for use with aggressive dogs. Do not use this Product if your dog is aggressive, or if your dog is prone to aggressive behaviour. Aggressive dogs can cause severe injury and even death to their owner and others. If you are unsure whether this product is appropriate for your dog, please consult your veterinarian or certified trainer.
• This device is intended for use only with dogs. Never attempt to use it for any purpose not described in this manual.
• All pets within hearing range will be affected by the ultrasonic tone.
• Most humans cannot hear the ultrasonic tone, however, precautions should be taken when preparing the PetSafe® Ultrasonic Bark Control for use.

CAUTION

Risk of skin damage. Please read and follow the instructions in this manual. Proper fit of the collar is important. A collar worn for too long or made too tight on the pet's neck may cause skin damage. This is called bed sores; it is also called decubitus ulcers or pressure necrosis.

• Avoid leaving the collar on the dog for more than 12 hours per day.
• When possible reposition the collar on the pet's neck every 1 to 2 hours.
• Check the fit to prevent excessive pressure; follow the instructions in this manual.
• Never connect a lead to the electronic collar.
• When using a separate collar for a lead, don't put pressure on the electronic collar.
• Wash the dog's neck area weekly with a damp cloth.
• Examine the contact area daily for signs of a rash or a sore.
• If a rash or sore is found, discontinue use of the collar until the skin has healed.
  • If the condition persists beyond 48 hours, see your veterinarian.
• For additional information on bed sores and pressure necrosis, please visit our website.

These steps will help keep your pet comfortable and safe. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions. It is important to continue daily checks of the neck area. If redness or sores are found, discontinue use until the skin has fully healed.

The PetSafe ^® Ultrasonic Bark Control must be used only on healthy dogs. We recommend that you take your dog to a veterinarian before using the collar if he is not in good health.

The Bark Control Collar is not a toy. Keep it away from the reach of children. Use it only for its bark stopping purpose.

Thank you for choosing the PetSafe® Brand. You and your pet deserve a companionship that includes memorable moments and a shared understanding together. Our products and training tools enhance the relationship between pets and their owners. If you have any questions about our products or training your pet, please visit our website at petsafe.com or contact our Customer Care Centre. For a listing of Customer Care Centre telephone numbers, visit our website at petsafe.com.

To get the most protection out of your warranty, please register your product within 30 days at petsafe.com. By registering and keeping your receipt, you will enjoy the product's full warranty and should you ever need to call the Customer Care Centre, we will be able to help you faster. Most importantly, your valuable information will never be given or sold to anyone. Complete warranty information is available online at petsafe.com.

Table of Contents

Components 5

Features 5

How the PetSafe ^® Ultrasonic Bark Control Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Key Definitions. 6

Fit the Bark Control Collar 6

To Insert and Remove the Batteries 8

What to Expect During Use of the Bark Control Collar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Tips and Maintenance 10

Frequently Asked Questions 10

Troubleshooting 11

Terms of Use and Limitation of Liability 11

Battery Disposal....12

Compliance 12

Warranty....13

Français 15

Nederlands 27

Español. 39

Italiano....51

Deutsch. 63

Components

PetSafe® Ultrasonic Bark Control Collar

3-volt Lithium CR2032 Batteries

Operating Guide

Features

• Uses ultrasonic sound to deter nuisance barking
- Low battery indicator
• Light weight and comfortable

How the PetSafe® Ultrasonic Bark Control Works

The PetSafe® Ultrasonic Bark Control effectively deters barking when it is worn. When the microphone picks up the sound of your dog's bark, the unit emits an ultrasonic tone that can be heard by your dog, but is silent to most humans. Startled by the high-pitched tone, the dog should stop barking, as it will associate its bark with this unpleasant noise.

Key Definitions

Microphone: Detects barking.

Two Color LED: Lights whenever Ultrasonic Bark Control is activated. Also blinks to show low battery status.

Speaker: Produces the ultrasonic tone.

Battery Tray: Used to hold the two 3-volt lithium CR2032 batteries.

On/Off Switch: Turns the Bark Control Collar on ( | ) and off ( O ).

On/Off Switch PetSafe Battery Tray Speaker Two Color LED Microphone

Fit the Bark Control Collar

Important: The proper fit and placement of your Bark Control Collar is important for effective operation.

To assure a proper fit, please follow these steps:

1. Make sure that the Bark Control Collar is turned off.
2. Start with your dog standing comfortably (A).

3. Place the Bark Control Collar on your dog's neck close to the ears. Centre the Bark Control Collar underneath your dog's neck with the On/Off Switch facing upward (B).

4. Check the tightness of the Bark Control Collar by inserting one finger between the collar and the back of the dog's neck (C). The fit should be snug but not constricting.

5. Allow your dog to wear the collar for several minutes, then recheck the fit. Check the fit again as your dog becomes more comfortable with the Bark Control Collar.

Illustration of a dog and a dog crossed over a diagonal line, with no text or symbols present.

B

Illustration of a dog being held by a dog, showing front and side views (no text or symbols)

1. Trim the collar as follows (D):

a. Mark the desired length of the collar with an ink pen. Allow for growth if your dog is young or grows a thick winter coat.

b. Remove the Bark Control Collar from your dog and cut off excess.

c. Before placing the Bark Control Collar back onto your dog, seal the edge of the cut collar by applying a flame along the frayed edge.

Illustration of three-step procedure: hand holding a tool, cutting a piece, and holding a tool (no text or symbols present)

CAUTION

The Bark Control Collar should not be worn for more than 12 hours out of every 24-hour period. Leaving the collar on too long could lead to skin irritation. Please refer to page 2 for additional information.

To Re-Thread the Collar

Slide Buckle Ridges

• The slide buckle prevents the collar from becoming loose around your pet's neck.
• The ridges must be facing up; the collar will slip if it is not properly threaded.

To Insert and Remove the Batteries

Note: Do not install the batteries while the Bark Control Collar is on your dog.

1. Loosen or remove the collar from the Ultrasonic Bark Control unit.
2. Remove the screw from the back of the unit using a small Phillips screwdriver (A).
3. Slide the Battery Tray out (B).
4. Install two (2), 3-volt lithium CR2032 batteries positive (+) side up (C).
5. Slide the Battery Tray back in place (D) and secure with the screw on the back of the unit (E).

To Verify the Batteries are Inserted Correctly

1. Slide the On/Off Switch to on ( | ).
2. The LED Light should flash green once.
3. If the LED Light doesn't flash, you may have inserted the batteries backwards. Try taking them out and turning them over, ensuring that the positive (+) side is up.
4. If the LED Light still does not flash, contact the Customer Care Centre.

Replacement batteries (3-volt lithium CR2032) can be found at many retailers. Contact the Customer Care Centre or visit our website at petsafe.com for a list of common retailers.

⚠ WARNING

Risk of explosion if battery is replaced by an incorrect type. Do not short circuit, mix old and new batteries, dispose of in fire, or expose to water. When batteries I, they must be protected from shorting. Dispose of spent batteries properly.

Battery Life

Average battery life is 1 to 3 months, depending on how often your dog barks. However, due to your dog's learning process, your first batteries may not last as long as replacement batteries. To conserve battery life, turn unit off when not in use.

Technical diagram of a mechanical device with labeled components A and B, showing internal structure and connection points.

Technical diagram showing a device with labeled components E, D, and C, including a woven patterned panel and a circular component with cross symbols.

Function and Response Table

Function LED Light Response
Unit is on Green LED Light flashes once
Emitting ultrasonic tone Red LED Light on
Low battery condition Red LED Light flashes 3 times every 5 seconds

What to Expect During Use of the Bark Control Collar

Important: Do not leave your dog alone the first few times he receives a correction.

Place the Bark Control Collar properly on your dog and wait nearby until he barks. Most dogs will understand very quickly that the Bark Control Collar is disrupting their urge to bark and will relax and stop barking. Because the ultrasonic correction from the Bark Control Collar may be surprising or startling at first, some dogs may bark more at the initial correction.

On rare occasions, a dog may get into a bark-correction-bark-correction cycle. If this happens, reassure your dog with calm, soothing tones. As your dog relaxes, he will understand that if he becomes quiet, he will not receive any more ultrasonic corrections. The small minority of dogs that have this reaction will only have it the first time they wear the Bark Control Collar.

You should notice a reduction in your dog's barking within the first couple of days that he wears the Bark Control Collar. At this point, it is important to remember the learning process is still not complete. Dogs will "test" this new learning experience and will increase their attempts to bark. This usually occurs during the second week a dog wears the Bark Control Collar. If this does occur, remain consistent and do not alter your use of the Bark Control Collar. You must place the Bark Control Collar on your dog in every situation when you expect him to be quiet. If your dog is not wearing the Bark Control Collar, he may resume barking and his learning would suffer a setback.

Note: All pets in hearing range will be affected by the ultrasonic tone.

Tips and Maintenance

• Before playing with your dog, turn the unit off and remove the Bark Control Collar. The activity may cause your dog to bark, which could lead to him associating the play with the correction.
• Turn off the device while not in use.
• The Bark Control Collar should only be used with pets that are over 6 months of age.
• If your pet is injured or its mobility is otherwise impaired, contact your veterinarian or professional trainer before use.
• Do not leave your device unattended where your dog could accidentally damage it through chewing.
• Do not attempt to repair the device yourself. This will invalidate the warranty and make repairs more difficult.
• Clean your dog's hair weekly with a damp cloth and a mild hand soap. Rinse and dry your dog's neck thoroughly.

Frequently Asked Questions

Is the Ultrasonic Bark Control effective on all dogs?	The product may not work on deaf or hearing impaired dogs.
Will another dog's bark set off the Bark Control Collar?	Yes. The device can detect another dogs barking.
I have more than one dog, but only one dog with a barking problem. I keep both dogs together. Will the ultrasonic correction affect the other dog?	Yes, when the dog barks the ultrasonic tone emits and can be detected up to 2.5 metres from the collar.
Can a dog become desensitized to the ultrasonic tone?	There are some situations where dogs become desensitized. To avoid this, only use the Ultrasonic Bark Control during periods of unwanted barking.
Can humans hear the ultrasonic tone?	The ultrasonic tone cannot be heard by most humans. Occasionally the speaker may vibrate which can make a sound.
Can I add the Ultrasonic Bark Control unit to an existing collar?	Yes. A collar is included, however, it will fit on other collars up to 19 mm wide.

My dog is barking but the Red LED is not on.

• Ensure that the batteries are properly installed.
• Replace the batteries.
• If the Red LED light is still not on, contact the Customer Care Center.

Terms of Use and Limitation of Liability

1. Terms of Use

Use of this Product is subject to your acceptance without modification of the terms, conditions and notices contained herein. Use of this Product implies acceptance of all such terms, conditions and notices. If you do not wish to accept these terms, conditions, and notices, please return the Product, unused, in its original packaging and at your own cost and risk to the relevant Customer Care Centre together with proof of purchase for a full refund.

2. Proper Use

This Product is designed for use with pets where training is desired. The specific temperament or size/weight of your pet may not be suitable for this Product (please refer to "How the PetSafe® Ultrasonic Bark Control Works" in this Operating Guide). Radio Systems Corporation recommends that this Product is not used if your pet is aggressive and accepts no liability for determining suitability in individual cases. If you are unsure whether this Product is appropriate for your pet, please consult your veterinarian or certified trainer prior to use. Proper use includes, without limitation, reviewing the entire Operating Guide and any specific safety information statement.

3. No Unlawful or Prohibited Use

This Product is designed for use with pets only. This pet training device is not intended to harm, injure or provoke. Using this Product in a way that is not intended could result in violation of Federal, State or local laws.

4. Limitation of Liability

In no event shall Radio Systems Corporation or any of its associated companies be liable for (i) any indirect, punitive, incidental, special or consequential damage and/or (ii) any loss or damages whatsoever arising out of or connected with the misuse of this Product. The Purchaser assumes all risks and liability from the use of this Product to the fullest extent permissible by law.

5. Modification of Terms and Conditions

Radio Systems Corporation reserves the right to change the terms, conditions and notices governing this Product from time to time. If such changes have been notified to you prior to your use of this Product, they shall be binding on you as if incorporated herein.

Battery Disposal

This device operates on 2 (CR2032) 3-volt lithium manganese batteries; replace only with equivalent batteries. Separate collection of spent batteries is required in many regions; check the regulations in your area before discarding spent batteries. At the end of the product life, please contact our Customer Care Centre to receive instructions on proper disposal of the unit. Please do not dispose of the unit in household or municipal waste. For a listing of Customer Care Centre telephone numbers in your area, visit our website at petsafe.com.

Important Recycling Advice

Please respect the Waste Electrical and Electronic Equipment regulations in your country. This equipment must be recycled. If you no longer require this equipment, do not place it in the normal municipal waste system. Please return it to where it was purchased in order that it can be placed in our recycling system. If this is not possible, please contact the Customer Care Centre for further information. For a listing of Customer Care Centre telephone numbers, visit our website at petsafe.com.

Compliance

CE

Radio Systems Corporation declares under its sole responsibility that the following product(s) is (are) in compliance with the essential requirements of EMC Directive 2014/30/EU, and RoHS 2 Directive (EU) 2015/863. Unauthorised changes or modifications to the equipment that are not approved by Radio Systems Corporation may violate EU EMC regulations, could void the user's authority to operate the equipment and will void the warranty. Radio Systems Corporation hereby declares that this part is in compliance with the essential requirements and other relevant provisions. The Declaration of Conformity is available at: http://www.petsafe.com/customercare/eu_docs.php.

IC

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

ACMA

This device complies with the applicable EMC requirements specified by the ACMA (Australian Communications and Media Authority).

Warranty

Three Year Non-Transferrable Limited Warranty

This Product has the benefit of a limited manufacturer's warranty. Complete details of the warranty applicable to this Product and its terms can be found at petsafe.com and/or are available by contacting your local Customer Care Centre.

Europe – Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building Market Square, Dundalk, Co. Louth, Ireland

Canada – Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA

Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against Defects, effective January 1, 2012, warranty details of this Product are as follows: Radio Systems Australia Pty Ltd. (hereinafter referred to as "Radio Systems") warrants to the original retail purchaser, and not any other purchaser or subsequent owner, that its Product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of three (3) years from the purchase date. An "original retail consumer purchaser" is a person or entity who originally purchases the Product, or a gift recipient of a new Product that is unopened and in its original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers labour and parts for the first three years of ownership; after the first three years, a service or upgrade charge will apply relative to replacement of the Product with new or refurbished items at Radio Systems' sole discretion.

The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the Radio Systems Product or transfers the property on which the Radio Systems Product is installed. This Limited Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase products outside of Australia, New Zealand, or from an unauthorised dealer will need to return the Product to the original place of purchase for any warranty issues.

Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any other reason outside of these Warranty terms.

Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd. Customer Care Centre at:

Radio Systems Australia Pty Ltd. PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia Australia Residents: 1800 786 608 New Zealand Residents: 0800 543 054 Email: [e-mail]

To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair or replacement of the Product.

If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required to return the Product to Radio Systems at the consumer's own expense. Radio Systems will test and replace the faulty unit or its components and return to the consumer free of charge, provided the Product is within its said warranty period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).

Illustration of two dogs: one standing and one crossed, with a prohibition symbol (no text or labels)

B

Line drawing of a dog being held by an adult, showing front and side views (no text or symbols)

petsafe.com

Three-step illustration showing hands using scissors to cut a piece of material (no text or symbols present)

ATTENTION

Technical diagram of a device with labeled components A and B, showing internal structure and connection points.

Technical diagram showing a device with labeled components E, D, and C, including a meshed panel and directional arrows.

Europe – Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building

Market Square, Dundalk, Co. Louth, Irlande

Illustration of two dogs, one standing and one crossed with a prohibition symbol (no text or labels)

B

Illustration of a dog being held by an adult, showing front and side views (no text or symbols)

petsafe.com

Three-step illustration showing hands using scissors to cut a piece of material (no text or symbols present)

VOORZICHTIG

Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Ierland

Illustration of two dogs, one with a dog head and the other with a crossed-out dog (no text or symbols)

B

Illustration of a dog being held by a dog, showing front and side views (no text or symbols)

petsafe.com

Three-step illustration showing hands using scissors to cut a piece of material (no text or symbols present)

Technical diagram of a mechanical device with labeled components A and B, showing internal structure and connection points.

Technical diagram showing a device with labeled components E, D, and C, including a mesh-patterned panel and directional arrows.

Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building Market Square, Dundalk, Co. Louth, Irlanda

Illustration of two dogs, one feeding and the other blocking (no text or symbols)

B

Illustration of a dog being held by an adult, showing front and side views (no text or symbols)

petsafe.com

Three-step illustration showing hands using scissors to cut a piece of material (no text or symbols present)

ATTENZIONE

Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Irlanda

Illustration of two dogs, one feeding and the other holding a prohibition sign (no text or symbols present)

B

Illustration of a dog being held by a dog, showing front and side views (no text or symbols)

petsafe.com

Three-step illustration showing hands using scissors to cut a piece of material (no text or symbols present)

VORSICHT

Technical diagram of a device with labeled components A and B, showing internal structure and connection points.

Technical diagram showing a device with labeled components E, D, and C, including a meshed panel and directional arrows.

Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Irland

PetSafe ^® products are designed to enhance the relationship between you and your pet. To learn more about our extensive product range which includes Containment Systems, Training Systems, Bark Control, Pet Doors, Health & Wellness, Waste Management and Play & Challenge products, please visit petsafe.com.

Radio Systems PetSafe Europe Ltd. 2nd Floor, Elgee Building, Market Square Dundalk, Co. Louth, Ireland [phone]

Radio Systems Australia Pty Ltd. Suite 11001 Australia Fair Office Towers 36 Marine Parade Southport, QLD 4215, Australia [phone]

Radio Systems Corporation

10427 PetSafe Way

Knoxville, TN 37932

[phone]

petsafe.com

YU400-1661-19/2

©2022 Radio Systems Corporation