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USER MANUAL CWBS2 Hatco
Register Online! (see page 2)
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Technical line drawings of four different industrial equipment setups with internal components and piping (no text or symbols)WARNING
Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you're unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.
English = p 2
ADVERTENCIA
Important Owner Information....2
Introduction......2
Important Safety Information....3
Model Description 4
Model Designation 5
Specifications 5
Plug Configuration....5
Electrical Rating Chart....5
Refrigerant Information....5
Dimensions....6
Installation....7
General....7
Preparing the Unit for Installation....7
Preparing the Installation Site 8
Installing the Unit....8
Installing the Control Panel Remotely 9
Countertop Cutout Dimensions 9
Operation....10
General....10
Changing the Setpoint Temperature.... 11
Setting the Auto-Defrost Cycle 11
Changing Fahrenheit and Celsius Setting.... 11
Maintenance....12
General....12
Daily Cleaning 12
Monthly Cleaning....12
Troubleshooting Guide....13
Options and Accessories 14
Limited Warranty 15
Authorized Parts Distributors ....Back Cover
IMPORTANT OWNER INFORMATION
Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on bottom of unit and back of control panel). Please have this information available when calling Hatco for service assistance.
Model No. ____
Serial No.
Voltage
Date of Purchase
Register your unit!
: Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Warranty".
Business
Hours: 7:00 AM to 5:00 PM Monday–Friday, Central Time (CT)
(Summer Hours — June to September:
7:00 AM to 5:00 PM Monday–Thursday
7:00 AM to 4:00 PM Friday)
Telephone: 800-558-0607; 414-671-6350
E-mail: support@hatcocorp.com

24 Hour 7 Day Parts and Service Assistance available in the United States and Canada by calling 800-558-0607.
Additional information can be found by visiting our web site at www.hatcocorp.com.
INTRODUCTION
Hatco Slim Refrigerated Drop-In Wells are specially designed to hold cold foods at safe serving temperatures while providing easy, reachable access to all items in the well. The insulated, top-mount units are available in one through four pan configurations. A unique top bezel design allows cold air to effectively blanket the food product inside the refrigerated well. In addition, the bezel design provides clear viewing and easy access to the food contents of the refrigerated well.
All models are equipped with a condensing unit that can be rotated to accommodate the installation location. The condensing units on the two, three, and four pan models also can be moved between the center of the unit and the evaporator coil connection for additional installation flexibility.
Hatco Slim Refrigerated Drop-In Wells are a product of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.
This manual provides the installation, safety, and operating instructions for the Slim Refrigerated Drop-In Wells. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.
Safety information that appears in this manual is identified by the following signal word panels:
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to personal injury.

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.
WARNING
ELECTRIC SHOCK HAZARD:
- Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
- Turn OFF power switch and disconnect unit from power source before performing any cleaning, adjustments, or maintenance.
- Unit is not weatherproof. Locate unit indoors.
- DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
- This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
- Discontinue use if power cord is frayed or worn.
- Do not attempt to repair or replace a damaged power cord. The cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
- This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
- Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.
FIRE HAZARD:
- Install unit with a minimum of 2" (51 between all sides of condensing unit and any combustible surfaces.
- Do not use flammable cleaning solutions to clean this unit.
EXPLOSION HAZARD: Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.
This unit must be installed by qualified, trained installers. Installation must conform to all local electrical and plumbing codes. Check with local plumbing and electrical inspectors for proper procedures and codes.
Make sure food product has been chilled to the proper food-safe temperature before placing in the unit. Failure to chill food product properly may result in serious health risks. This unit is for holding pre-chilled food product only.
Hatco Corporation is not responsible for actual food product serving temperature. It is the responsibility of the user to ensure that food product is held and served at a safe temperature.
Make sure all operators have been instructed on the safe and proper use of the unit.
WARNING
This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.
Maintain proper cleanliness of the unit. Proper cleanliness and sanitation is critical for food-safe operation. Refer to the MAINTENANCE section for cleaning procedures.
This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.
CAUTION
Locate unit at the proper counter height in an area that is convenient for use. Location should be level and strong enough to support weight of unit and contents.
NOTICE
This unit is designed for use in environments where ambient temperature is between 65°F (18°C) and 86°F (30°C).
When shipped during cold weather months, store unit in proper ambient temperature environment for 10 hours to prevent compressor and/or refrigerant line damage. If unit is turned on and there is excessive noise and vibration, turn off immediately and allow additional warm up time.
Provide louvered or grill-style openings with a minimum size of 12" x 12"/144 square inches (31 961 square cm) in the cabinetry in front of and behind the condensing unit for proper ventilation. Failure to provide adequate air flow through the condensing unit may cause unit failure and will void the unit warranty.
Do not recirculate exhaust air inside cabinet when multiple refrigerated wells are installed together. Intake air should enter from outside of cabinet.
Transport and install unit in upright position only. Failure to do so may result in damage to refrigeration system.
Use caution and avoid hitting condensing unit hoses/lines when installing unit. Damage caused during installation is not covered under warranty.
Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures could cause damage to the unit.
Clean unit daily to avoid malfunctions and maintain sanitary operation.
Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.
Do not use steel wool for cleaning. Steel wool will scratch the finish.
Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean the unit.
This unit is intended for commercial use only—NOT for household use.
All Models
Hatco Slim Refrigerated Drop-In Wells are reliable and versatile. Each unit has an insulated, stainless steel and aluminized steel housing. The sides of the internal well are completely surrounded with a copper evaporator coil to provide even chilling from top to bottom. The Slim Refrigerated Drop-In Well is controlled with a digital temperature controller and a Power I/O (on/off) Switch housed in a single, remote-mountable control panel. The control panel is connected to the condensing unit with a 48" (1219 mm) power cord. A 6' (1829 mm) power cord and plug connected to the control panel provides power to the entire unit.
All models are designed to be mounted to the topside of various types of countertop material including stainless steel, wood, Corian, Swanstone, etc... Hatco Slim Refrigerated Drop-In Wells are designed, manufactured, and tested to maintain safe food holding temperatures.
The ecoization logo identifies products designed to reflect Hatco's commitment to improving, protecting, and preserving the global environment. Hatco Slim Refrigerated Drop-In Wells qualify for the ecoization logo through the use of green-friendly insulation as well as a highly efficient condensing unit.
Each model of Slim Refrigerated Drop-In Well is supplied from the factory with the appropriate number of 12" (305 mm) Pan Support Bars, depending on the model's pan capacity.
Each individual well is capable of holding a variety of pan combinations of full size, 1/2-size, 1/3-size, and/or 1/6-size pans with accessory Adapter Bars.
Food Pans, Pan Support Bars, Adapter Bars, and other accessories are available for the Slim Refrigerated Drop-In Wells. Refer to the OPTIONS AND ACCESSORIES section in this manual for details.


Pans Not Included

flowchart
graph TD
A["Cold Well"] --> B["Built-In"]
B --> C["C W B - S x"]
C --> D["Full-Size Pan Capacity"]
C --> E["Slim"]
SPECIFICATIONS
Plug Configuration
Units are supplied from the factory with an electrical cord and plug installed. Plugs are supplied according to the application.
WARNING
ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
NOTE: Receptacle not supplied by Hatco.


NEMA 5-15P


CEE 7/7 Schuko


BS-1363


AS 3112
Plug Configuration
Electrical Rating Chart
| Model | Compressor Size Voltage | Hertz Watts Amps | Plug Configuration | Shipping Weight | |||
| CWB-S1 1 | /5 hp 120 60 30 | 0 3.8 NEMA 5- | 15P 133 | Ibs. (60 kg) | |||
| 1/3 hp 220 | -230–240 | 50 10 | 89–1190–1296 5.0 | -5.2–5.4 | CEE 7/7 Schuko, BS-1363, AS 3112 | 133 Ibs. (60 kg) | |
| 60 11 | 29–1234–1344 5.1 | -5.4–5.6 CEE | 7/7 Schuko, BS-1363 | ||||
| CWB-S2 1 | /5 hp 120 60 30 | 0 3.8 NEMA 5- | 15P 175 | Ibs. (79 kg) | |||
| 1/3 hp 220 | -230–240 | 50 10 | 89–1190–1296 5.0 | -5.2–5.4 | CEE 7/7 Schuko, BS-1363, AS 3112 | 175 Ibs. (79 kg) | |
| 60 11 | 29–1234–1344 5.1 | -5.4–5.6 CEE | 7/7 Schuko, BS-1363 | ||||
| CWB-S3 1 | /3 hp 120 60 45 | 0 5.9 NEMA 5- | 15P 213 | Ibs. (97 kg) | |||
| 3/8 hp | 220–230–240 | 50 82 | 6–904–984 3.8–3 | 9–4.1 | CEE 7/7 Schuko, BS-1363, AS 3112 | 213 Ibs. (97 kg) | |
| 1/3 hp 60 | 129–1234–134 | 4 5.1–5 | 4–5.6 CEE 7/7 Schuko, BS-1363 | ||||
| CWB-S4 5 | /8 hp 120 60 80 | 0 8.7 NEMA 5- | 15P | 235 Ibs. (107 kg) | |||
| 1/2 hp | 220–230–240 | 50 82 | 6–904–984 3.8–3 | 9–4.1 | CEE 7/7 Schuko, BS-1363, AS 3112 | 235 Ibs. (107 kg) | |
| 5/8 hp 60 | 1956–2138–232 | 8 8.9–9 | 3–9.7 CEE 7/7 Schuko, BS-1363 | ||||
NOTE: Shipping weight includes packaging.
The shaded areas contain electrical information for International models only.
NOTE: The specification labels are located on the bottom of the unit and the back of the control panel. See the label for the serial number and verification of unit electrical information.
Refrigerant Information
All Hatco Slim Refrigerated Drop-In Wells use R-513A refrigerant in the condensing unit.
Dimensions
| Model | Width (A) | Depth (B) | Overall Height (C) | Well Height (D) |
| CWB-S1 | 27-1/16" (687 mm) | 18-15/16" (481 mm) | 33-1/2" * (851 mm) | 12-1/16" (305 mm) |
| CWB-S2 | 48-1/8" (1222 mm) | 18-15/16" (481 mm) | 26-1/16" (661 mm) | 12-1/16" (305 mm) |
| CWB-S3 | 68-3/16" (1757 mm) | 18-15/16" (481 mm) | 26-1/16" (661 mm) | 12-1/16" (305 mm) |
| CWB-S4 | 90-1/4" (2292 mm) | 18-15/16" (481 mm) | 26-1/16" (661 mm) | 12-1/16" (305 mm) |
* Subtract 7-1/2" (190 mm) from Overall Height (C) when control box is remote-mounted (CWB-S1 model only).

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A 2-3/4" (70 mm) Front View (Model CWB-S4) 17-3/8" (441 mm) 9-1/8" (232 mm)
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2-3/4" (70 mm) Side View (Model CWB-S4) 15-7/16" (392 mm) 17" (430 mm) B D COperating Specifications
| Discharge Pressure | Suction Pressure Superheat Subcooling | ||
| 115 to 125 psig (7.9 to 8.6 bar) | 6 to 9 psig (0.4 to 0.6 bar) | 4° to 10°F (2.2° to 5.6°C) | 5° to 10°F (2.8° to 5.6°C) |
NOTE: The Operating Specifications are accurate for units in an ambient air temperature of 75^ F ( 24^ C).
Design Pressure
| High Side Low Side | |
| 186 psig(12.8 bar) | 88 psig(6.07 bar) |
General
Refrigerated Slim Drop-In Wells are shipped from the factory completely assembled and ready for use. Use the following information and procedures to prepare the unit and installation site.
WARNING
ELECTRIC SHOCK HAZARD:
- Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
- Unit is not weatherproof. Locate unit indoors.
FIRE HAZARD: Install unit with a minimum of 2" (51 mm) of space between all sides of condensing unit and any combustible surfaces.
This unit must be installed by qualified, trained installers. Installation must conform to all local electrical and plumbing codes. Check with local plumbing and electrical inspectors for proper procedures and codes.
CAUTION
Locate unit at the proper counter height in an area that is convenient for use. Location should be level and strong enough to support weight of unit and contents.
NOTICE
Transport and install unit in upright position only. Failure to do so may result in damage to refrigeration system.
This unit is designed for use in environments where ambient temperature is between 65°F (18°C) and 86°F (30°C).
When shipped during cold weather months, store unit in proper ambient temperature environment for 10 hours to prevent compressor and/or refrigerant line damage. If unit is turned on and there is excessive noise and vibration, turn off immediately and allow additional warm up time.
Provide louvered or grill-style openings with a minimum size of 12" x 12"/144 square inches (31 x 961 square cm) in the cabinetry in front of and behind the condensing unit for proper ventilation. Failure to provide adequate air flow through the condensing unit may cause unit failure and will void the unit warranty.
Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures could cause damage to the unit.
All Slim Refrigerated Drop-In Wells are shipped in a shipping frame for protection and stability. Keep the unit in the shipping frame until the unit and the installation site are completely prepared for the unit to be installed.
- Remove all external packaging from the unit.
- Remove tape, protective packaging, and literature from all surfaces of the unit.
NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.
Preparing the Unit for Installation
The orientation of the condensing unit on all CWB-S models can be adjusted to match the layout of the installation site. It can be rotated 90° or 180° from its factory-installed position. On CWB-S2, -S3, and -S4 models, the condensing unit also can be mounted in several positions between the center of the well and the evaporator coil connections. Rotating the condensing unit must be performed after installing the unit due to the dimension of the countertop cutout.
Survey the installation site and determine if adjustment to the orientation and/or position of the condensing unit is necessary. Take into account the need for louvered or grill-style openings in the cabinetry to provide proper ventilation for the unit as well as access to the control panel. One of these ventilation openings must be in front of the condensing coils with the other on the opposite side. If multiple refrigerated wells are installed in the same counter, each unit should intake cool air and expel hot air.
If adjustment to the orientation of the condensing unit is necessary, use the "Rotating the Condensing Unit" procedure after installing the unit. If adjustment to the position of the condensing unit is necessary, use the following procedure.
Moving the Condensing Unit
This procedure can be performed on CWB-S2, CWB-S3, and CWB-S4 models only.
- Remove the two control panel bolts that secure the control panel to the condensing unit support frame. Set aside the control panel.
- Remove the four mounting screws that secure the condensing unit support frame to the underside of the well enclosure.
- Move the condensing unit to the desired position. The condensing unit can be installed in several positions using pre-drilled holes at 6-1/2" (165 mm) increments between the center of the unit and the evaporator coil connections.
- Reattach the condensing unit support frame to the well enclosure using the four mounting screws.
- Reattach the control panel to the condensing unit support frame using the two control panel bolts.

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Condensing Unit in End Position 31 cm/ Mounting Screw Control Panel Bolt Condensing Unit Moved to Center PositionMoving a CWB-S4 Model Condensing Unit
Preparing the Installation Site
-
Cut the appropriate opening in the countertop for the unit being installed. Refer to "Countertop Cutout Dimensions" in this section.
-
If installing the control panel remotely, cut and drill the appropriate holes in the vertical surface where the control panel will be installed. Refer to the "Installing the Control Panel Remotely" procedure for cutout dimensions.
-
Make structural modifications or add bracing underneath the countertop to ensure the countertop will support the weight of the unit and its contents. Make sure a minimum 2" (51 mm) clearance will be available between the condensing unit and any interior surface.
NOTE: The countertop must be level to ensure proper draining of the refrigerated well.
- Cut two openings in the cabinetry to provide proper ventilation for the condensing unit. Louvered or grill-style panels should be installed in the openings to protect the condensing unit.
- Openings should be a minimum of 12" x 12" (31 x 31 cm) or 144 square inches (961 square cm).
• One opening should be located in front of the condenser coils with the other opening on the opposite side.
NOTE: Ducting may be required to ensure proper ventilation inside the cabinet.
- Make sure a grounded electrical receptacle of the correct voltage, size, and plug configuration is within 6' (1829 mm) of the mounting location for the control panel. See the SPECIFICATIONS section for details.
Installing the Unit
NOTICE
Use caution and avoid hitting condensing unit hoses/lines when installing unit. Damage caused during installation is not covered under warranty.
-
Lift the unit out of the shipping frame and carefully lower it into the countertop cutout. This step requires two or more people, depending on the unit.
-
Apply National Sanitation Foundation-approved (NSF-approved) silicone sealant around the edge of the unit to seal it to the countertop.
-
Install the control panel in the desired location.
- The control panel can be installed on one of three sides of the condensing unit support frame. Do not install the control panel in front of the condenser coils.
- The control panel can be installed remotely within 48" (1219 mm) of the condensing unit. Refer to the "Installing the Control Panel Remotely" procedure in this section.
- Connect the 1" drain fitting to a trap and drain line. If a trap and drain line are not available, a catch pan (not supplied) must be used under the drain fitting to contain water draining from the well enclosure.
NOTE: Consult a qualified plumber for proper trap and drain installation that conforms to local plumbing codes.

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Countertop Cutout Air Flow Ventilation/Control Access Openings Air FlowInstalling a CWB-S2 Model
- Clean the well enclosure thoroughly in preparation for initial operation. Refer to the MAINTENANCE section for proper cleaning procedures.
NOTE: If a catch pan is used underneath the drain fitting, make sure the pan is emptied regularly to prevent over-flowing.
-
Rotate the condensing unit, if necessary. Refer to the "Rotating the Condensing Unit" in this section.
-
Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.
Rotating the Condensing Unit
-
Remove the two control panel bolts that secure the control panel to the condensing unit support frame. Set aside the control panel.
-
Place blocks underneath the condensing unit for support during rotation.
-
Remove the 16 support bolts (four on each support) that secure the condensing unit vertical supports to the upper support brackets on the underside of the well enclosure.
-
Rotate the condensing unit 90° or 180°, depending on the installation site.
NOTE: Do not rotate the condensing unit in a direction that will put the evaporator lines or any other obstruction in front of the condenser coil.
-
Reattach the vertical supports to the upper support brackets on the well enclosure using the 16 support bolts.
-
Reattach the control panel to the condensing unit support frame using the two control panel bolts.

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Control Panel Control Panel Bolt Upper Support Bracket Vertical Support Bolt Vertical Support Condensing Unit rotated 90°. Hoses removed for clarity.Rotating the Condensing Unit
Installing the Control Panel Remotely
Use the following procedure to install the control panel remotely.
WARNING
Control panel must be mounted in a vertical surface. Mounting control panel in a horizontal surface may result in the collection of liquids and lead to electric shock.
Countertop Cutout Dimensions
| Model | Width (A) | Depth (B) |
| CWB-S1 | 25-3/16"-26-1/16" (641–662 mm) | 17-1/16"-17-15/16" (433–456 mm) |
| CWB-S2 | 46-1/4"-47-1/8" (1175–1196 mm) | 17-1/16"-17-15/16" (433–456 mm) |
| CWB-S3 | 67-5/16"-68-1/8" (1710–1731 mm) | 17-1/16"-17-15/16" (433–456 mm) |
| CWB-S4 | 88-3/8"-89-3/16" (2245–2266 mm) | 17-1/16"-17-15/16" (433–456 mm) |
-
Cut and drill the appropriate holes in the mounting surface. Refer to the "Control Panel Cutout and Screw Hole Dimensions" chart for the cutout dimensions.
-
Remove the control box from the unit by removing the bolts on the side of the condensing unit.
-
Remove the four trim cover screws from the control box and remove the trim cover.
-
Remove the bracket from the control box by unscrewing the four bracket screws.
-
Position the control box into the cutout opening from the backside.
-
Fasten the control box to the vertical surface using four screws (not supplied).
-
Apply a 1/4" (6 mm) bead of NSF-approved silicone sealant where the trim cover will contact the cabinet surface. Refer to the "Control Panel Cutout and Screw Hole Dimensions" illustration for more information.
-
Reinstall the trim cover on the control panel and secure in position using the four trim cover screws. Make sure to embed the trim cover edge into the silicone.

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Silicone Sealant 7/16" (11 mm) 3/8" (9 mm) 5-5/8" (143 mm) 7-7/16" (189 mm) 7-3/4" (196 mm) 1-1/16" (27 mm) 3-1/2" (89 mm)Control Panel Cutout and Screw Hole Dimensions
NOTE: Make sure the width of the control panel cutout does not exceed the above dimension.

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A BCWB-S Series Countertop Cutout Dimensions
General
Use the following procedures to operate the Slim Refrigerated Drop-In Wells.
WARNING
Read all safety messages in the Important Safety Information section before operating this equipment.
Make sure food product has been chilled to the proper food-safe temperature before placing in the unit. Failure to chill food product properly may result in serious health risks. This unit is for holding pre-chilled food product only.
NOTICE
This unit is designed for use in environments where ambient temperature is between 65^ F ( 18^ C) and 86^ F ( 30^ C).
When shipped during cold weather months, store unit in proper ambient temperature environment for 10 hours to prevent compressor and/or refrigerant line damage. If unit is turned on and there is excessive noise and vibration, turn off immediately and allow additional warm up time.
NOTE: If the display flashes "OFF" and then the current temperature, press and hold the key for three seconds. The display will no longer flash "OFF".
If the display flashes "df" and then the current temperature, press and hold the key for three seconds. The display will no longer flash "df".
Startup
- Fill the refrigerated well with empty food pans. The well will chill to the setpoint temperature more quickly and efficiently with empty pans in the well.
- Move the Power I/O (on/off) Switch to the I (on) position (located on the control panel).
- The digital temperature controller will energize and "ON" will appear on the display, followed by the current temperature of the unit.
- The symbol on the display will illuminate to show the condensing unit is active and chilling the well.
NOTE: The unit is pre-set at the factory to a setpoint temperature of 32^ F ( 0^ C). If ambient conditions require adjustment to the setpoint temperature, refer to the “Changing the Setpoint Temperature” in this section.
- Allow the unit approximately 60 minutes to reach the setpoint temperature before loading pre-chilled food product.
- Verify on the display that the unit has reached the proper setpoint temperature, and replace the empty pans in the well with pans that are loaded with pre-chilled food product.
• Always use a food pan. Do not place food directly into the refrigerated well. - Stir thick food items frequently to keep food chilled uniformly.
WARNING
Hatco Corporation is not responsible for actual food product serving temperature. It is the responsibility of the user to ensure that food product is held and served at a safe temperature.

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Unit "Active" Symbol Digital Temperature Controller Hatco REFRIGERATED WELL 32 This equipment is intended for use in rooms having an ambient temperature of 85°F (18°C) - 86°F (30°C). Cat équipement est destiné à être utilisé dans des plicer/ ayant une température ambiante de 18°C(85°F) - 30°C (8°F) Refer to manual for installation and operating instructions. Vuilliez consulter le manuel pour l'installation et l'utilisation, HATCO CORPORATION MILWAUKEE, W8 U.S./ www.hatcocorp.com Power I/O(On/Off) SwitchCWB-S Series Control Panel
Shutdown
- Move the Power I/O (on/off) Switch to the O (off) position. The digital temperature controller and condensing unit will shut off.
- Perform the "Daily Cleaning" procedure in the MAINTENANCE section of this manual.
NOTICE
Clean unit daily to avoid malfunctions and maintain sanitary operation.
NOTE: If a catch pan is used underneath the drain fitting, make sure the pan is emptied regularly to prevent overflowing.
Changing the Setpoint Temperature
Use the following procedure to change the setpoint temperature on the digital temperature controller.
NOTE: Changes to the setpoint temperature should be made in small increments (1 to 2 degrees). Wait at least two hours after a change in setpoint temperature before checking for the desired result.
- Press and hold the set by for one second until the display flashes the current setpoint temperature.
- Press the key to increase or decrease the setpoint temperature. If no key is pressed within 60 seconds, the display will revert to normal operation and the current temperature of the unit will be shown on the display.
- Press the key to lock in the new setpoint temperature. The display will revert to show the current temperature of the unit.

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Display Up Arrow/ Standby Key SET Key Unit "Active" Symbol Down Arrow/ Defrost Key setDigital Temperature Controller
NOTE: If the display flashes "OFF" and then the current temperature, press and hold the key for three seconds. The display will no longer flash "OFF".
If the display flashes "df" and then the current temperature, press and hold the key for three seconds. The display will no longer flash "df".
Setting the Auto-Defrost Cycle
Hatco Refrigerated Wells are programmed at the factory with the auto-defrost cycle deactivated. Use the following procedure to activate the auto-defrost cycle if ambient or operational conditions require the unit to defrost occasionally. When the unit is in a defrost cycle, will appear on the display.
- Press and hold the key for three seconds to access programming mode. "PS" (password) will appear on the display.
- Press the key again. A numeric value will appear on the display.
- Press the of key until the number "22" appears on the display, then press the key.
- Use the ⏻ or ⬇♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♦♣
-
Press the key to select "dl". The current number of defrost cycles will be shown on the display. For new units, this value will be "0".
-
Press the ⏻ or ⚡ key within 60 seconds to scroll to the desired number of hours between defrost cycles. See below for examples of how the defrost cycle(s) operate:
"0" = auto-defrost is deactivated
“1” = unit will defrost every hour
"4" = unit will defrost every four hours
"12" = unit will defrost every twelve hours
If no key is pressed within 60 seconds, the display will revert to normal operation and the current temperature of the unit will be shown on the display.
-
Press the key to lock in the new defrost cycle setting.
-
Press and hold the key for three seconds to exit programming mode. The display will revert to show the current temperature of the unit.
Changing Fahrenheit and Celsius Setting
Use the following procedure to change between Fahrenheit and Celsius on the display.
- Press and hold the for three seconds to access programming mode. "PS" (password) will appear on the display.
- Press the set again. A numeric value will appear on the display.
- Press the of key until the number "22" appears on the display, then press the key.
- Use the ⏻ or ▼ key to scroll through the programmable parameters until 📁ears on the display.
- Press the key to select .
- Press the of key within 60 seconds to scroll to the desired setting. See below for the correct setting:
"0" = Displays Celsius
"1" = Displays Fahrenheit
If no key is pressed within 60 seconds, the display will revert to normal operation and the current temperature of the unit will be shown on the display.
- Press the key to lock in the new setting.
- Press and hold the key for three seconds to exit programming mode. The display will revert to show the current temperature of the unit.
General
Hatco Slim Refrigerated Drop-In Wells are designed for maximum durability and performance, with minimum maintenance.
WARNING
ELECTRIC SHOCK HAZARD:
- Turn OFF power switch and disconnect unit from power source before performing any cleaning, adjustments, or maintenance.
- DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
FIRE HAZARD: Do not use flammable cleaning solutions to clean this unit.
This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.
NOTICE
Clean unit daily to avoid malfunctions and maintain sanitary operation.
Do not use steel wool for cleaning. Steel wool will scratch the finish.
Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.
Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit.
Daily Cleaning
- Move the Power I/O (on/off) Switch to the O (off) position and allow the unit to defrost.
NOTE: If a catch pan is used underneath the drain fitting, make sure the pan is emptied regularly to prevent overflowing.
-
Remove and wash any pans and adapters.
-
Clean the well using a clean cloth or sponge and mild detergent. Use a plastic scouring pad to remove any hardened food particles or mineral deposits.
- Wipe down well with a clean, sanitized cloth to remove the detergent residue. Repeat until all detergent residue is gone and the well is clean.
- Wipe dry the entire unit using a non-abrasive, dry cloth.
- Wipe down the outside of the louvered or grill-style panels installed in the ventilation openings.
Monthly Cleaning
Perform the following procedure monthly to maintain proper and efficient operation of the Slim Refrigerated Drop-In Wells as well as prevent malfunction.
- Remove and clean both sides of the louvered or grill-style panels that are installed in the ventilation openings. Dirt and dust build-up in the panels can restrict air flow to the condensing unit and cause over-heating.
- Clean the condenser coil cooling fins. Dirt, dust, and lint build-up in the cooling fins will prevent proper cooling of the refrigerant in the refrigeration system. This buildup will cause inefficient operation and can lead to unit failure. Use the following methods to clean the condenser coil cooling fins:
• Vacuum the cooling fins.
- Brush the cooling fins vertically using a condenser coil brush. NOTICE: Use caution when brushing the cooling fins, they are delicate and can be bent easily. DO NOT use a wire brush.

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Condenser Coil Cooling FinsCondenser Coil Cooling Fins
NOTE: Depending on the conditions of the installation site, this cleaning procedure may need to be performed more often or less often than monthly. Monitor the level of dirt, dust, and lint buildup on the panels and cooling fins, and make adjustments to the frequency of cleanings as necessary.
WARNING
This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch and disconnect unit from power source before performing any cleaning, adjustments, or maintenance.
| Symptom Probable Cause Corrective Action | ||
| Well too cold. | Setpoint temperature set too low. | Adjust the setpoint temperature to a higher setting. Refer to the “Changing the Setpoint Temperature” procedure in the OPERATION section. |
| Digital temperature controller not working properly. | Contact Authorized Service Agent or Hatco for assistance. | |
| Well not cold enough. Food | product not pre-chilled before loading in well. | Load well with pre-chilled food product only. |
| Unit not filled with food pans/one or more open pan positions. | Fill the refrigerated well with food pans. The well will chill to the setpoint temperature more quickly and hold more efficiently when filled with pans. | |
| Setpoint temperature set too high. | Adjust the setpoint temperature to a lower setting. Refer to the “Changing the Setpoint Temperature” procedure in the OPERATION section. | |
| Condenser coil and/or ventilation panels are plugged with dirt/dust. | Clean the condenser coil and ventilation panels. Refer to the “Monthly Cleaning” procedure in the MAINTENANCE section. | |
| Too much frost built up inside of well. | Turn off, defrost, and clean the unit. Activate an auto-defrost cycle, if necessary (refer to the “Setting the Auto-Defrost Cycle” procedure in the OPERATION section). | |
| Digital temperature controller not working properly. | Contact Authorized Service Agent or Hatco for assistance. | |
| Refrigerant low/leaking or other internal condensing unit malfunction. | ||
| Unit makes excessive noise and vibration when turned on. | Internal components have not been adequately warmed before operation. | Turn off unit immediately. Unit should be stored in a warm environment of 65°F (18°C) for at least 10 hours. |
| Controller display flashes “OFF” and unit is not working. | The unit is in Standby mode. | Press and hold the Key for three seconds. The display will no longer flash “OFF”. |
| Controller display flashes “df” and unit is not working. | The unit is in Defrost mode. | Press and hold the Key for three seconds. The display will no longer flash “df”. |
| Unit plugged in, but not working. | Unit turned off. Turn on unit. | |
| Circuit breaker tripped. Reset circuit breaker. If d | circuit breaker continues to trip, contact Authorized Service Agent or Hatco for assistance. | |
| Digital temperature controller not working properly. | Contact Authorized Service Agent or Hatco for assistance. | |
| Condensing unit overheated. | ||
| Internal condensing unit malfunction. | ||
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com
Pan Support Bars
Accessory pan support bars are available to divide wells into sections for different size pans.
CWB12BAR ..... 12" (305 mm) Pan Support Bar

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12" (305 mm) Pan Support BarPan Support Bars in Model CWB-S3
Food Pans
Accessory stainless steel food pans are available in various sizes.
ST PAN 1/3....Third-size stainless steel pan — 12-3/4"W x 6-7/8"D x 2-1/2"H (324 x 175 x 64 mm)
ST PAN 1/2....Half-size stainless steel pan — 12-3/4"W x 10-3/8"D x 2-1/2"H (324 x 264 x 64 mm)
ST PAN 2....Full size stainless steel pan at 2-1/2" (64 mm) deep — 12-3/4"W x 20-3/4"D x 2-1/2"H (324 x 527 x 64 mm)
ST PAN 4....Full size stainless steel pan at 4" (102 mm) deep — 12-3/4"W x 20-3/4"D x 4"H (324 x 527 x 102 mm)
HDW 6" PAN......Full size stainless steel pan at 6" (152 mm) deep — 12-3/4"W x 20-3/4"D x 6"H (324 x 527 x 152 mm)

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1/3 Pan, 2-1/2" (64 mm) Deep 1/2 Pan, 2-1/2" (64 mm) Deep Full Pan, 2-1/2" (64 mm) Deep Full Pan, 4" (102 mm) Deep Full Pan, 6" (152 mm) DeepStainless Steel Food Pans
Slanted Base Option
Slanted bases are options available for all models. The slanted base gives the well a 5° tilt.
NOTE: Water will not completely drain from unit with slanted base installed.
- Lift the unit and slanted base out of the shipping frame, and carefully lower them into the countertop cutout. This step requires two or more people, depending on the unit.
- The slanted base is not attached to the unit. Make sure to lift the unit and the slanted base together out of the shipping frame.
- Apply National Sanitation Foundation-approved (NSF-approved) silicone sealant around the edge of the unit to seal it to the slanted base.
- Apply NSF-approved silicone sealant around the edge of the slanted base to seal it to the countertop.
- Follow the appropriate plumbing and electrical procedures in the INSTALLATION section.

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Slanted Base Countertop CutoutInstalling a Slanted Base
Four Year Extended Parts Warranty
A four year extended parts warranty on the compressor is available at time of purchase. This warranty begins after the standard one year warranty expires.
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures (the "Products") to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco's written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product's purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:
a) One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Strip Heater Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements — HW and HWB Series (metal sheathed)
b) Two (2) Year Parts and Labor Warranty:
Induction Ranges
Induction Warmers
c) One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:
3CS and FR Tanks
d) One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
e) Ninety (90) Day Parts-Only Warranty:
Replacement Parts
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely, at Hatco's option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatco-authorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, "refurbished" means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer's sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.
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ECOIZATION CWB-S1 CWB-S3 Bacs non inclus. CWB-S2 CWB-S4
1. GARANTIE DU PRODUIT
Byassee Equipment Co.
Phoenix 602-252-0402
CALIFORNIA
Industrial Electric
Commercial Parts & Service, Inc
Huntington Beach 714-379-7100
Chapman Appl. Service
San Diego 619-298-7106
P & D Appliance
Commercial Parts & Service, Inc.
S. San Francisco 650-635-1900
COLORADO
Hawkins Commercial Appliance
Englewood 303-781-5548
FLORIDA
Whaley Foodservice Repair
Jacksonville 904-725-7800
Whaley Foodservice Repair
Orlando 407-757-0851
B.G.S.I./Heritage
Pompano Beach 954-971-0456
Comm. Appliance Service
Tampa 813-663-0313
GEORGIA
Heritage Service Group
Norcross 866-388-9837
HAWAII
Burney's Comm. Service, Inc.
Honolulu 808-848-1466
Food Equip Parts & Service
Honolulu 808-847-4871
ILLINOIS
Parts Town
Addison 708-865-7278
Eichenauer Elec. Service
Decatur 217-429-4229
Midwest Elec. Appl. Service
Elmhurst 630-279-8000
Cone's Repair Service
Moline 309-797-5323
IOWA
Goodwin Tucker Group
Des Moines 515-262-9308
KENTUCKY
Tech 24
Lexington 859-254-8854
Tech 24
Louisville 502-451-5411
LOUISIANA
Chandlers Parts & Service
Baton Rouge 225-272-6620
MARYLAND
Electric Motor Service
Baltimore
410-467-8080
MASSACHUSETTS
Ace Service Co., Inc.
Needham 781-449-4220
MICHIGAN
Bildons Appliance Service
Detroit 248-478-3320
Commercial Kitchen Service
Bay City 989-893-4561
Midwest Food Equip. Service
Grandville 616-261-2000
MISSOURI
General Parts
Kansas City 816-421-5400
Commercial Kitchen Services
St. Louis 314-890-0700
Kaemmerlen Parts & Service
St. Louis 314-535-2222
NEBRASKA
Anderson Electric
Omaha 402-341-1414
NEVADA
Burney's Commercial
Las Vegas 702-736-0006
Hi. Tech Commercial Service
N. Las Vegas 702-649-4616
NEW JERSEY
Jay Hill Repair
Fairfield 973-575-9145
Service Plus
Flanders 973-691-6300
NEW YORK
Alpro Service Co.
Maspeth 718-386-2515
Duffy's - AIS
Buffalo
3Wire
Plattsburgh 800-634-5005
Duffy's - AIS
Sauquoit
J.B. Brady, Inc.
Syracuse
315-422-9271
NORTH CAROLINA
Authorized Appliance
Charlotte 704-377-4501
OHIO
Akron/Canton Comm. Svc. Inc.
Akron 330-753-6634
Tech 24
Cincinnati 513-772-6600
Commercial Parts and Service
Columbus 614-221-0057
Electrical Appl. Repair Service
Brooklyn Heights 216-459-8700
E. A. Wichman Co.
Toledo 419-385-9121
OKLAHOMA
Hagar Rest. Service, Inc
Oklahoma City 405-235-2184
OREGON
General Parts Group
Portland 503-624-0890
PENNSYLVANIA
Elmer Schultz Services
Philadelphia 215-627-5401
FAST Comm. Appl. Service
Philadelphia 215-288-4800
AIS Commercial Parts and Service
Pittsburgh 412-809-0244
K & D Service Co.
Harrisburg 717-236-9039
Electric Repair Co
Reading 610-376-5444
RHODE ISLAND
Marshall Electric Co.
Providence 401-331-1163
SOUTH CAROLINA
Whaley Foodservice Repair
Lexington 803-996-9900
TENNESSEE
Camp Electric
Memphis 901-527-7543
TEXAS
Armstrong Repair Service
Houston 713-666-7100
Cooking Equipment Specialist
Mesquite 972-686-6666
Commercial Kitchen Repair Co.
San Antonio 210-735-2811
UTAH
La Monica's Rest. Equip. Service
Murray 801-263-3221
VIRGINIA
Daubers
Norfolk 757-855-4097
Daubers
Springfield 703-866-3600
WASHINGTON
3Wire
Seattle 800-207-3146
WISCONSIN
A.S.C., Inc.
Madison 608-246-3160
A.S.C., Inc.
Milwaukee 414-543-6460
CANADA
ALBERTA
Key Food Equipment Service
Edmonton 780-438-1690
BRITISH COLUMBIA
Key Food Equipment Service
Vancouver 604-433-4484
Key Food Equipment Service
Victoria 250-920-4888
MANITOBA
Air Rite, Inc.
Winnipeg 204-895-2300
NEW BRUNSWICK
EMR Services, Ltd.
Moncton 506-855-4228
ONTARIO
R.G. Henderson Ltd.
Toronto 416-422-5580
Choquette - CKS, Inc.
Ottawa 613-739-8458
QUÉBEC
Choquette - CKS, Inc.
Montreal 514-722-2000
Choquette - CKS, Inc.
Québec City 418-681-3944
UNITED KINGDOM
Marren Group
Northants +44(0)1933 665313
HATCO CORPORATION
P.O. Box 340500
Milwaukee, WI 53234-0500 U.S.A.
800-558-0607 414-671-6350
support@hatcocorp.com
www.hatcocorp.com
Register your unit online!
See IMPORTANT OWNER INFORMATION
section for details.