SW27QT - Kettle Hatco - Free user manual and instructions

Product type	Dry soup warmer (kettle)
Brand	Hatco
Model	SW27QT
Capacity	7 liters
Dimensions (L x W x H)	315 x 315 x 385 mm
Appliance height	293 mm
Weight	6 kg
Power supply	120 V, 425 W, 3.5 A
Plug type	NEMA 5-15P
Minimum ambient temperature	21 °C
Safety distance from walls	25 mm
Main functions	Keep warm, Reheat, Timer, Screen lock
Control screen	Touchscreen
USB port	Yes (for updates and maintenance)
Material	Stainless steel
Cleaning	Soft cloth and non-abrasive detergent
Safety	Mandatory grounding, do not immerse
Warranty	1 year parts and labor (extendable)

Frequently Asked Questions - SW27QT Hatco

What to do if the soup warmer does not heat enough?

Check that the set temperature is not too low. Adjust it via the touchscreen following the operating procedure. If the problem persists, contact an authorized Hatco agent.

What to do if the appliance overheats?

The set temperature may be too high. Reduce it from the touchscreen. If the appliance continues to overheat, check the power supply voltage.

The appliance does not heat at all, what should I check?

Make sure the appliance is plugged in and turned on. Check the circuit breaker. If the circuit breaker trips, contact an authorized repairer.

How to set a custom timer?

On the home screen, press the Timer icon. Select the desired duration. The timer displays in red; at the end, an audible alarm sounds.

How to modify a product preset?

Press the Maintenance icon, enter password 816, then access the Presets menu. You can adjust temperature, mixing timer, and heat percentages.

How to clean the soup warmer?

Turn off the appliance, unplug it, and let it cool. Remove the pan and lid, wash them. Wipe metal surfaces with a damp soft cloth and non-abrasive detergent.

What are the important safety instructions?

Plug the appliance into a grounded outlet. Do not immerse it or clean with steam. Keep it away from combustible materials (minimum 25 mm). Do not use to melt ice.

Can I use the appliance in a built-in version?

Yes, built-in models exist. Follow the installation instructions: cut the opening to the specified dimensions, attach the C brackets, and install the remote control box.

How to contact Hatco after-sales service?

Call [phone] (24/7) or send an email to [e-mail]. To find an authorized agent, visit www.hatcocorp.com.

What to do if the touchscreen does not respond?

Check the power supply voltage. If correct, contact an authorized Hatco maintenance agent. The screen may require professional repair.

USER MANUAL SW27QT Hatco

Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you're unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

English = 2

ADVERTENCIA

Electrical Rating Charts. 5

Dimensions 5

Installation 7

General 7

Installing a Built-In Model 7

Operation 9

General 9
Touchscreen Control 9
Operating the Unit 10
Food Warming/Reheating Guidelines. 10
Modifying a Product Preset 10
Setting a Timer 11
Using the Default Settings Screen 11

Maintenance. 12

General 12
Daily Cleaning 12

Options and Accessories 12
Troubleshooting Guide 13
Limited Warranty 14
Authorized Parts Distributors Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on bottom of unit). Please have this information available when calling Hatco for service assistance.

Model No.

Serial No.

Voltage

Date of Purchase

Register your unit!

1. Completing online warranty registration will prevent delay in 24 h obtaining warranty coverage. Access the Hatco website at: www.hatcocorp.com, select the Support pull-down menu, and click on "Warranty".

Hours: 7:00 AM to 5:00 PM Monday-Friday,

Central Time (CT)

(Summer Hours: June to September

7:00 AM to 5:00 PM Monday-Thursday

7:00 AM to 4:00 PM Friday)

Telephone: [phone]

E-mail: [e-mail]

24 Hour 7 Day Parts and Service Assistance available in the United States and Canada by calling 414-671-6350.

Additional information can be found by visiting our web site at www.hatcocorp.com

INTRODUCTION

Hatco Dry Soup Wells are specially designed to hold soups at safe serving temperatures without the use of water in the well. Heat is evenly distributed throughout the unit to hold foods at desired temperatures, and the insulated stainless steel design provides easy maintenance and durable performance.

Hatco Dry Soup Wells are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

This manual provides the installation, safety, and operating instructions for Soup Wells. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of the unit.

Safety information that appears in this manual is identified by the following signal word panels:

WARNING

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE

NOTICE is used to address practices not related to personal injury.

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.
• Turn OFF unit, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ (21^) .
• Do not steam clean or use excessive water on unit.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or worn.
  DO NOT attempt to repair or replace a damaged power cord. The cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
• Do not use unit to melt or hold ice. Doing so may cause condensation, creating an electrical hazard and causing personal injury and/or damage to unit. Damage caused by condensation is not covered by warranty.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

FIRE HAZARD:

• Locate unit a minimum of 1'' (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
• Do not use harsh chemicals such as bleach (or cleaners containing bleach), oven cleaners, or flammable cleaning solutions to clean this unit.

When operating in Hold Mode, make sure food product has been heated to the proper food-safe temperature before placing in the unit. Failure to heat food product properly may result in serious health risks.

Hatco Corporation is not responsible for actual food product serving temperature. It is the responsibility of the user to ensure that food product is held and served at a safe temperature.

Make sure all operators have been instructed on the safe and proper use of the unit.

WARNING

This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 414-671-6350.

CAUTION

BURN HAZARD: Some exterior surfaces on unit will get hot. Use caution when touching these areas.

Locate unit at the proper counter height in an area that is convenient for use. The location should be level to prevent the unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.

Do not move or relocate unit when it contains food product. Turn off unit, remove food product, and allow to cool completely before moving or cleaning.

Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate unit without food product until smoke dissipates.

NOTICE

Do not cook, warm, or hold food product directly in well pan. Food product must be held in insert pan.

The remote mounted control box should be installed outside of all heat zones. Locating the control box inside a heat zone will cause the control(s) to overheat, malfunction, and fail.

Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures could cause damage to the unit.

Unit is designed and recommended for use in or on any metallic countertops. Damage to any countertop material is not covered under the Hatco warranty. For other surfaces, verify with manufacturer that material is suitable for prolonged temperatures up to 212^ (100^) .

Do not locate unit in area with excessive air movement around unit. Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/woods, air conditioning ducts, and exterior doors).

Do not use excessive force when tightening mounting screws on built-in units. This may damage unit and/or countertop.

Do not lay unit on the side with the control panel. Damage to the unit could occur.

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

All Models

Hatco Dry Soup Wells keep soups and other liquid food products at optimum serving temperatures without the use of water in the well. Heating elements in the bottom and sides of the unit provide gentle, even heat to the food product in the well. The dry operation of the well eliminates the need to maintain water levels for operation and creates easier cleanup and maintenance.

Each model is equipped with a touchscreen controller for operation and a USB port for software updates and service use. They are supplied with a round pan and a hinged lid. Dry Soup Wells come with an attached 6^ (1829 mm) power cord with plug.

Countertop Models

Countertop Dry Soup Wells are portable, countertop units available in both 7 quart (7 liter) and 11 quart (10 liter) pan sizes.

Model SWC-11QT

Built-In Models

Built-In Dry Soup Wells are designed to be mounted to the topside of a non-combustible countertop. They are available in both 7 quart (7 liter) and 11 quart (10 liter) pan sizes. Each unit includes a remote control box that connects to the soup well with a detachable 6 - 1 / 2^ (2000mm) control cable.

Model SWB-11QT

MODEL DESIGNATION

Plug Configurations

Units are supplied from the factory with an electrical cord and plug. Plugs are supplied according to the application.

WARNING

ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.

NEMA 5-15P

Plug Configurations

NOTE: The specification label is located on the bottom of the unit. See label for serial number and verification of unit electrical information.

Electrical Rating Chart—Countertop Units

Model Voltage	ge Watts Amps	Plug Configuration	Shipping	Weight
SWC-7QT 120	V 425 W 3.5 A NE	MA 5-15P 13 lbs.	(6 kg)
SWC-11QT 120	V 675 W 5.6 A NE	MA 5-15P 17 lbs.	(7.5 kg)

Electrical Rating Chart—Built-In Units

Model Volta	ge Watts Amps	Plug Configuration	Shipping Weight
SWB-7QT 120	V 425 W 3.5 A NE MA 5-15P 13 lbs.	(6 kg)
SWB-11QT 120	V 675 W 5.6 A NE MA 5-15P 17 lbs.	(7.5 kg)

NOTE: Shipping weight includes packaging.

Dimensions—Countertop Units

Model	Width (A)	Depth (B)	Overall Height (C)	Unit Height (D)	Footprint Width (E)	Footprint Depth (F)
SWC-7QT	12-7/16" (315 mm)	12-7/16" (315 mm)	15-3/16" (385 mm)	11-9/16" (293 mm)	7-3/8" (186 mm)	7-3/8" (186 mm)
SWC-11QT	14-7/16" (366 mm)	14-7/16" (366 mm)	16" (407 mm)	11-9/16" (293 mm)	8-9/16" (217 mm)	8-9/16" (217 mm)

Front View

Side View

Dimensions—Built-In Units

Model	Width (A)	Depth (B)	Overall Height (C)	Unit Height (D)	Unit Above Counter Height (E)	Overall Above Counter Height (F)
SWB-7QT 9-7	8" (251 mm)	9-7/8" (251 mm)	14-1/4" (362 mm)	10-5/8" (270 mm)	3/4" (18 mm)	4-3/8" (110 mm)
SWB-11QT 11	7/8" (302 mm)	11-7/8" (302 mm)	15-1/8" (384 mm)	10-5/8" (270 mm)	3/4" (18 mm)	3-5/8" (91 mm)

Front View

Side View

Remote Control Box

General

Dry Soup Well units are shipped from the factory assembled and ready for use. Care should be taken when unpacking the shipping carton to avoid damage to the unit and any included components.

WARNING

ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ (21^)

FIRE HAZARD: Locate unit a minimum of 1^ (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.

CAUTION

Locate unit at the proper counter height in an area that is convenient for use. The location should be level to prevent the unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.

NOTICE

Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures could cause damage to the unit.

Do not locate unit in area with excessive air movement around unit. Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/woods, air conditioning ducts, and exterior doors).

1. Remove the unit from the carton.

NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.

1. Remove tape and protective packaging from all surfaces of the unit and any included components.

2. Verify the installation location is appropriate.

3. Locate the unit in an area where the ambient air temperature is constant and a minimum of 70^ (21^) . Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, exterior doors).

4. Make sure the unit is at the proper counter height in an area convenient for use.
5. Make sure the countertop is level and strong enough to support the weight of the unit and food product.
6. If the unit is a countertop model, place the unit in the desired location. Make sure all the feet on the bottom of the unit are positioned securely on the countertop.
7. If the unit is a built-in model, perform the "Installing a Built-In Model" procedure in this section.

Installing a Built-In Model

Use the following procedure to install a built-in model into a noncombustible countertop.

NOTE: Make sure the interior temperature of the installation cabinet does not rise above 100^ (38^) while the soup well is operating. If the temperature rises too high, additional ventilation openings will be required.

NOTICE

Unit is designed and recommended for use in or on metallic countertops. Damage to any countertop material is not covered under the Hatco warranty. For other surfaces, verify with manufacturer that material is suitable for prolonged temperatures up to 212^ (100^) .

1. Cut the appropriate opening in the countertop for the unit being installed (see below).

Countertop Cutout and Screw Hole Dimensions

NOTICE

The remote mounted control box should be installed outside of all heat zones. Locating the control box inside a heat zone will cause the control(s) to overheat, malfunction, and fail.

1. Cut the appropriate opening for the control box in a vertical surface no more than 72^ (1829 mm) from the unit.

Control Box Cutout Dimensions

NOTE: The control cable between the unit and the control box is 6 - 1 / 2^ (2000 mm) in length.

...continued

1. Unplug the control box from the bottom of the unit.
2. Before installing the unit into the opening, apply a bead of NSF-approved sealant between the flange and the countertop.
3. Guide the electrical cord through the countertop cutout, and lower the unit into the cutout.

Installing the Unit

1. Assemble the C-Brackets into the side of the unit.
2. Tighten the C-Bracket screws until the unit flange lies flat on the countertop.

NOTICE

Do not use excessive force when tightening mounting screws on built-in units. This may damage unit and/or countertop.

Installing the Remote Control Box

1. Apply a bead of NSF-approved silicone sealant where the front flange on the control box will contact the vertical surface. Refer to the "Control Box Cutout and Screw Hole Dimensions" illustration for more information.
2. With the remote control box unplugged from the unit, guide the control box cable into the cutout and position the control box into the cutout opening.
3. Align the holes in the control box with the pre-drilled holes in the vertical mounting surface.
4. Secure the control box to the mounting surface using screws (not supplied).
5. Plug the control box cable into the unit. Make sure to secure the cable during installation to avoid strain on the cable/connections.

NOTE: Units are equipped with a 6-1/2" (2000 mm) control cable connecting the control box to the unit.

General

Use the following procedure to operate a Dry Soup Well.

WARNING

Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.

Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.

CAUTION

Do not move or relocate unit when it contains food product. Turn off unit, remove food product, and allow to cool completely before moving or cleaning.

NOTICE

Do not cook, warm, or hold food product directly in well pan. Food product must be held in insert pan.

Touchscreen Control

The following are descriptions of the controls used to operate SWC Series Dry Soup Wells. All controls are located on the touchscreen control at the front of the unit.

Touchscreen Control (showing the Hold Running screen)

Standby Icon

The Standby ( 10) on toggles the unit between operation and standby. In standby, the heating elements are off and the touchscreen control display is dark, but the unit remains energized.

From standby, touch the icon to turn on the unit.
- From operation, touch and hold the forkforthree seconds to shut down operation and put the unit into standby.

Hold Icon

Touch the Hold (icon to put the unit in Hold Mode. Use Hold Mode to hold preheated food product at a specific, food-safe temperature. Hold Mode settings can be customized (refer to the procedure in this section).

Reheat Icon

Touch the Reheat (icon to put the unit in Reheat Mode. Use Reheat Mode to re-thermalize food product gently and safely. Reheat Mode settings can be customized (refer to the procedure in this section).

Timer Icon

Touch the Timer (on to set a custom timer during either Hold or Reheat Mode. To use the timer, refer to the procedure in this section.

Lock Icon

Touch and hold the Lock (icon for three seconds to lock the touchscreen and prevent accidental or unauthorized changes. To unlock the touchscreen, touch and hold the icon for three seconds.

ServiceIcon

The Service (icon provides access to the password-protected Service screen. The Service screen allows management and service technicians to access specific unit settings, diagnostic/service information, and software update functions.

Operating the Unit

Startup

1. Plug the unit into a properly grounded electrical outlet of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.

• The Standby screen will appear on the touchscreen.
• The controls cooling fan will start up.

NOTE: If the touchscreen goes dark after plugging in the unit, touch anywhere on the touchscreen to "wake up" the display.

1. Place an empty soup pan into the well.

2. Touch the icon on the Standby screen to turn on the unit.

3. Logo and unit information will appear, followed by the Select screen.

4. Touch either the icon on the Select screen for the desired operation mode.

5. The Temperature Setting screen will appear.

1. Touch the desired product preset or temperature setting.

Either the Hold Running screen or Reheat Running screen will appear, depending on which operation mode was selected.
To change the setting during operation, touch and hold the operation mode icon for three seconds. The Temperature Setting

NOTE: Both the Hold Mode and Reheat Mode product presets are customizable. Refer to "Modifying a Product Preset" in this section to modify settings.

1. Allow the unit to preheat for approximately 10 minutes.

BURN HAZARD: Some exterior surfaces on unit will get hot. Use caution when touching these areas.

Running Screens

1. If operating the unit in Hold Mode, remove the empty pan, and place a pan filled with preheated food product into the unit. Make sure to place the hinged lid onto the pan.
2. If operating the unit in Reheat Mode, remove the empty pan, and place a pan filled with food product into the unit. Make sure to place the hinged lid onto the pan.

Standby Shutdown

Use standby shutdown to put the unit in standby during extended periods of non-use.

1. Touch and hold the icon for three seconds to put the unit in standby.

2. The heating elements and cooling fan will shut down, but the unit remains energized.

Shutdown

1. Touch and hold the icon for three seconds to put the unit in standby.
2. The heating elements and cooling fan will shut down, but the unit remains energized.
3. Perform the "Daily Cleaning" procedure in the MAINTENANCE section.

Food Warming/Reheating Guidelines

• Always use a food pan. Do not place food directly into the well.

• Keep pan covered to maintain food quality and temperature.

• Stir the food product in the pan often for even heating and to maintain product quality. A general stir timer can be activated by touching SETTINGS on the Settings Menu of the touchscreen controller. When activated, the display shows the Stir screen at a intervals. Touch the icon to clear the

NOTE: Product presets can be programmed with a stir timer (see "Modifying a Product Preset" in this section).

Modifying a Product Preset

Four default product presets are pre-loaded on the touchscreen control for the soup well. Each can be modified, as desired. Use the following procedure to modify a product preset in either Hold Mode or Reheat Mode.

1. From either Running screen, Touch the icon

2. Enter the password [8 1 6] using the number keys that appear.

3. The Settings Menu will appear.
4. Touch PRESETS on the Settings Menu screen to access the Presets Menu.
5. Touch the desired product preset to start modifying the preset.

NOTE: Touch RESET on the Preset Menu to return all product presets to the original factory settings.

• The Preset Settings screen 1 of 2 will appear.

Preset Settings Screens

1. For the settings on both Preset Settings screens, touch the icons to change each setting to the desired value for the preset.

Hold Mode Temp = Use this setting to indicate the holding temperature for food product in a covered pan (uncovered pans will hold at a temperature lower than this setting).

Reheat End Temp = Use this setting to indicate the temperature at which the well switches from Reheat Mode to Hold Mode during re-thermalization. If the food product in the pan is not stirred frequently, it will not heat evenly. Uneven heating can cause the well to switch to Hold Mode too soon, and the food product will not be at the desired end temperature.

Hold and Reheat Stir Timers = Use these settings to program the desired interval for the Stir screen to appear in each mode. A shorter interval is recommended for Reheat Mode to ensure that food product is being stirred consistently and heating evenly.

Side and Bottom Heat % = Use these settings to adjust the percentage of full power that is applied to the side heaters and bottom heaters when the heat is on. It can be set differently for Hold Mode and Reheat Mode. For Reheat Mode, use these settings to fine tune how aggressively the well heats the food product. If the percentages are too low, the food product may not reach the end temperature setting.

1. Make all desired changes to the settings on each Preset Settings screen, then touch the icon to save changes. The Presets Menu will appear.

2. To edit the product preset name, touch the desired product preset.

3. The Preset Settings screen 1 of 2 will appear.

4. Touch the current name.

5. The Edit Preset Name screen will appear.

6. Touch the current name above the keypad, and begin typing the desired name.

7. Touch the icon to save changes, and the Presets Menu will appear.

8. When finished modifying product presets, touch the icon to return to the Settings Screen.

9. Touch the icon to return to the active Running Screen.

Setting a Timer

Use the following procedure to set a custom timer. The timer can be used to indicate how long time-restricted product is in the soup well.

1. From either Running screen, touch the icon.
2. The Timer Setting screen will appear.

3. Touch the desired time on the Timer Setting screen.

4. The active Running screen will appear with the red, indicating the timer is active.

Timer Setting Screen

Hold Running Screen
Timer Setting Screen

1. Touch the icon to show the remaining time on the timer.
2. When the timer is complete, an audible beep will sound, and the timer will flash zeros.
3. Touch the icon to clear the timer.

Using the Default Settings Screen

The Default Settings screen provides several options to change the basic operations of the soup well. Use the following procedure to make changes on the Default Settings screen.

1. From either Running screen, Touch the icon.

2. Enter the password [8 1 6] using the number keys that appear.

3. The Settings Menu will appear.

4. Touch SETTINGS on the Settings Menu screen to access the Default Setting screen.

5. Make changes to each setting by touching the desired option next to the setting.

Unit Temp = Toggle temperatu unit of measure between Fahrenheit and Celsius.

Timer Default = Set the desired timer duration using the icons.

Stir Timer = Enable the stir timer screen to appear at programmed intervals (refer to the "Modifying a Product Preset" procedure).

Alarm = Enable an alarm to sound when the stir timer screen appears.

Touch Sound = Enable a "beep" to sound when touching icons on the touchscreen.

1. Touch the icon to save changes, and the Settings Menu will appear.
2. Touch the icon to return to the active Running Screen.

General

Dry Soup Wells are designed for maximum durability and performance with minimum maintenance.

WARNING

ELECTRIC SHOCK HAZARD:

• Turn OFF unit, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on unit.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
  DO NOT attempt to repair or replace a damaged power cord. The cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

FIRE HAZARD: Do not use harsh chemicals such as bleach (or cleaners containing bleach), oven cleaners, or flammable cleaning solutions to clean this unit.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 414-671-6350.

OPTIONS AND ACCESSORIES

7QT-LID 7 qt. (7 liter) hinged round lid with ladle notch
7QT-LID-1. 7 qt. (7 liter) solid round lid with ladle notch
7QT-PAN 7 qt. (7 liter) round pan
7QT-PAN&LID. 7 qt. (7 liter) round pan and solid round lid with ladle notch
11QT-LID 11 qt. (10 liter) hinged round lid with ladle notch
11QT-LID-1 11 qt. (10 liter) solid round lid with ladle notch
11QT-PAN 11 qt. (10 liter) round pan
11QT-PAN&LID 11 qt. (10 liter) round pan and solid round lid with ladle notch

Daily Cleaning

To preserve the finish of the unit it is recommended that the exterior surfaces be cleaned daily.

NOTICE

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

1. Shut down the unit, unplug the power cord, and allow the unit to cool.
2. Remove and wash the food pan and lid.
3. Wipe down all metal surfaces using a soft, damp cloth. Stubborn stains may be removed with a good non-abrasive cleaner.
4. Wipe dry the entire unit using a dry, non-abrasive cloth.

7 Quart (71) Round Pan

7 Quart (7) Hinged Lid

7 Quart (71) Notched Lid

11 Quart (10 I) Round Pan

11 Quart (10 l)
Hinged Lid

11 Quart (10 I) Notched Lid
SWC/SWB Series Accessories

WARNING

This unit must be serviced by trained and qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

WARNING

ELECTRIC SHOCK HAZARD: Turn OFF unit, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

Symptom Probable	Cause Corrective Action
Soup well not hot enough.	Temperature setting too low.	Refer to "Operating the Unit" in the OPERATION section to adjust the temperature setting.
	Heating element not working.	Contact Authorized Service Agent or Hatco for assistance.
	Touchscreen Control not working properly.
	Voltage supplied is incorrect. Verify correct voltage	is supplied to unit. Low supply voltage will cause improper heating.
Soup well too hot.	Temperature setting too high.	Refer to "Operating the Unit" in the OPERATION section to adjust the temperature setting.
	Touchscreen Control not working properly. Contact	Authorized Service Agent or Hatco for assistance.
	Voltage supplied is incorrect. Verify correct voltage	is supplied to unit. High supply voltage will cause unit to overheat and may damage the unit.
No heat. Unit turned off or unplugged	Plug in and turn on the unit. Refer to "Operating the Unit" in the OPERATION section.
	Circuit breaker tripped. Reset circuit breaker. If ci	cuit breaker continues to trip, contact Authorized Service Agent or Hatco for assistance.
	Touchscreen Control not working properly.	Contact Authorized Service Agent or Hatco for assistance.
	Heating element not working.

Troubleshooting Questions?

If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:

Telephone: [phone]

e-mail: [e-mail]

WARRANTY, EXCLUSIVE REMEDY:

Hatco Corporation (Seller) warrants that the products it manufactures (Products) will be free from defects in materials and workmanship under normal use and service and when stored, maintained, and installed in strict accordance with factory recommendations. Seller's sole obligation to the person or entity buying the Products directly from Seller (Customer) under this warranty is the repair or replacement by Seller or a Seller-authorized service agency, at Seller's option, of any Product or any part thereof deemed defective upon Seller's examination, for a period of: (i) the Warranty Duration from the date of shipment by Seller or (ii) the Warranty Duration from the date of Product registration in accordance with Seller's written instructions, whichever is later. The "Warranty Duration" shall mean the specific periods set forth below for specific Product components, or, to the extent not listed below, eighteen (18) months. Credit for Products or parts returned with the prior written permission of Seller will be subject to the terms shown on Seller's material return authorization form. PRODUCTS OR PARTS RETURNED WITHOUT PRIOR WRITTEN PERMISSION OF SELLER WILL NOT BE ACCEPTED FOR CREDIT. Expenses incurred by Customer in returning, replacing, or removing the Products will not be reimbursed by Seller. If the defect comes under the terms of the limited warranty, the Products will be repaired or replaced and returned to the Customer and the cost of return freight will be paid by Seller. The remedy of repair or replacement provided for herein is Customer's exclusive remedy. Any improper use, alteration, repairs, tampering, misapplication, improper installation, application of improper voltage, or any other action or inaction by Customer or others (including the use of any unauthorized service agency) that in Seller's sole judgment adversely affects the Product shall void this warranty. The warranty expressly provided herein may only be asserted by Customer and may not be asserted by Customer's customers or other users of the Products; provided, however, that if Customer is an authorized equipment dealer of Seller, Customer may assign the warranty herein to Customer's customers, subject to all of the limitations of these Terms, and in such case, the warranty shall be exclusively controlled by Seller in accordance with these Terms. THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE EXPRESSLY DISCLAIMED.

One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:

Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Roller and Slides
Food Warmer Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements — HW, HWB, and HWBI Series (metal sheathed)

Two (2) Year Parts and Labor Warranty:

Induction Ranges Induction Warmers

One (1) Year Replacement Warranty:

TPT Pop-Up Toasters

One (1) Year Parts and Labor PLUS Four (4) Years

Parts-Only Warranty: 3CS and FR Tanks

One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty:

Electric Booster Heater Tanks Gas Booster Heater Tanks

Ninety (90) Day Parts-Only Warranty:

Replacement Parts

Notwithstanding anything herein to the contrary, the limited warranty herein will not cover components in Seller's sole discretion such as, but not limited to, the following: coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing.

WARRANTY REGISTRATION INSTRUCTIONS:

Product registration must be submitted within 90 days from the date of shipment from our factory to qualify for additional coverage. Registration may be submitted through the form on Seller's website, through the form accessible through the QR code on the Product (where available), or by calling Customer Service with the required information at: 414-671-6350.

LIMITATION OF LIABILITY:

SELLER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS, COSTS OF SUBSTITUTE PRODUCTS, OR LABOR COSTS ARISING FROM THE SALE, USE, OR INSTALLATION OF THE PRODUCTS, FROM THE PRODUCTS BEING INCORPORATED INTO OR BECOMING A COMPONENT OF ANOTHER PRODUCT, OR FROM ANY OTHER CAUSE WHATSOEVER, WHETHER BASED ON WARRANTY (EXPRESSED OR IMplied) OR OTHERWISE BASED ON CONTRACT, TORT, OR ANY OTHER THEORY OF LIABILITY, AND REGARDLESS OF ANY ADVICE OR REPRESENTATIONS THAT MAY HAVE BEEN RENDERED BY SELLER CONCERNING THE SALE, USE, OR INSTALLATION OF THE PRODUCTS, EVEN IF SELLER IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL SELLER'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID TO SELLER BY CUSTOMER FOR THE PRODUCTS WITHIN THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDED THE EVENT GIVING RISE TO CUSTOMER'S CLAIM. THE LIMITATIONS SET FORTH HEREIN REGARDING SELLER'S LIABILITY SHALL BE VALID AND ENFORCEABLE NOTWITHSTANDING A FAILURE OF ESSENTIAL PURPOSE OF THE LIMITED REMEDY SPECIFIED IN THESE TERMS.

Seller reserves the right to update these Terms at any time, at its sole discretion, which become binding upon the date of publishing. For the most current version of our full Terms of Sale, see our website at: https://www.hatcocorp.com/terms-of-sale

Telephone: [phone]

Courriel: [e-mail]

m = 311

ASSCODE

Byassee Equipment Co. Phoenix 602-252

CALIFORNIA

Industrial Electric

Commercial Parts & Service, Inc. Huntington Beach 714-379-7100

Chapman Appl. Service

San Diego 619-298-7106

P & D Appliance

Commercial Parts & Service, Inc.

S. San Francisco 650-635-1900

COLORADO

Hawkins Commercial Appliance Englewood 303-781-5548

FLORIDA

Whaley Foodservice Repair Jacksonville 904-725-7800

Whaley Foodservice Repair
Orlando 407-757-0851

B.G.S.I./Heritage

Pompano Beach 954-971-0456

Comm. Appliance Service

Tampa 813-663-0313

GEORGIA

Heritage Service Group

Norcross 866-388-9837

HAWAII

Burney's Comm. Service, Inc.

Honolulu 808-848-1466

Food Equip Parts & Service

Honolulu 808-847-4871

ILLINOIS

Parts Town

Addison 708-865-7278

Eichenauer Elec. Service

Decatur 217-429-4229

Midwest Elec. Appl. Service

Elmhurst 630-279-8000

Cone's Repair Service

Moline

IOWA

Goodwin Tucker Group

Des Moines 515-262-9308

KENTUCKY

Tech 24

Lexington

Tech 24

Louisville

LOUISIANA

Chandlers Parts & Service

Baton Rouge 225-272-6620

MARYLAND

Electric Motor Service

Baltimore

410-467-8080

MASSACHUSETTS

Ace Service Co. Needham 781-449-4220

MICHIGAN

Bildons Appliance Service

Detroit 248-478-3320

Commercial Kitchen Service

Bay City 989-893-4561

Midwest Food Equip. Service

Grandville 616-261-2000

MISSOURI

General Parts

Kansas City 816-421-5400

Commercial Kitchen Services

St. Louis 314-890-0700

Kaemmerlen Parts & Service

St. Louis 314-535-2222

NEBRASKA

Anderson Electric

Omaha

402-341-1414

NEVADA

Burney's Commercial

Las Vegas 702-736-0006

Hi. Tech Commercial Service

N. Las Vegas 702-649-4616

NEW JERSEY

Jay Hill Repair

Fairfield 973-575-9145

Service

Flanders

NEW YORK

Alpro Service Co.

Maspeth

Duffy's

Buffalo

3Wire

Plattsburgh

Duffy's - AIS

Sauquoit 800-836-1014

J.B. Brady, Inc.

Syracuse

315-422-9271

NORTH CAROLINA

Authorized Appliance Charlotte

OHIO

Akron/Canton Comm. Svc. Inc.

Akron 330-753-6634

Tech 24

Cincinnati 513-772-6600

Commercial Parts and Service

Columbus 614-221-0057

Electrical Appl. Repair Service

Brooklyn Heights 216-459-8700

E.A.Wichman Co.

Toledo

704-377-4501

UTAH

La Monica's Rest, Equip, Service

Murray 801-263-3221

VIRGINIA

Daubers

Norfolk 757-855-4097

Daubers

Springfield

WASHINGTON

3Wire

Seattle

703-866-3600

WISCONSIN

A.S.C., Inc.

Madison

A.S.C., Inc.

Milwaukee

703-866-3600

608-246-3160

414-543-6460

CANADA

ALBERTA

Key Food Equipment Service

Edmonton

BRITISH COLUMBIA

Key Food Equipment Service

Vancouver 604-433-4484

Key Food Equipment Service

Victoria 250-920-4888

MANITOBA

Air Rite, Inc.

Winnipeg 204-895-2300

NEW BRUNSWICK

EMR Services, Ltd.

Moncton

506-855-4228

ONTARIO

R.G. Henderson Ltd.

Toronto 416-422-5580

Choquette-CKS,Inc.

Ottawa 613-739-8458

QUEBEC

Choquette - CKS, Inc.

Montreal 514-722-2000

Choquette - CKS, Inc.

Quebec City 418-681-3944

UNITED KINGDOM

Marren Group

Northants

[phone]

HATCO CORPORATION

P.O.Box 340500

Milwaukee, WI 53234-0500 U.S.A.

414-671-6350

[e-mail]

www.hatcocorp.com

Register your unit online!

See IMPORTANT OWNER INFORMATION

section for details.