BDRX13US - Hard Drive PIONEER - Free user manual and instructions

USER MANUAL BDRX13US PIONEER

• Thank you for purchasing this Pioneer product. Before using the drive, please ensure that you read all warnings, cautions, notices, and other important safety information in this owner's manual, which also contains important information including regulatory data, the software license agreement, details on product registration, service procedures, and guidelines on installation and use. Be sure to keep this manual in a safe place. Contents Operating System p. 6
• Before Use p. 7

• Pioneer accepts no liability for the loss of any data and limits its responsibility for any failure of the product to perform properly as provided in the product’s One Year Limited Warranty. It is strongly recommended to regularly back up all critical data.

• Care must be taken not to infringe copyright restrictions under the laws of each country. If this device is used to record copyrighted materials, approval must be obtained from the respective copyright holders. The recording of copyrighted materials without the express approval of the respective copyright holders may result in legal penalties. YOU ARE RESPONSIBLE FOR YOUR USE OF THIS PRODUCT. Pioneer disclaims any and all responsibility for any legal damages resulting from the use of this device in the unauthorized copying of copyrighted materials.

• All names of corporations, products, and systems listed herein, even when the (™) or (®) symbols are omitted, are considered the registered trademarks of the respective owners.

CLASS 1 LASER PRODUCT

FEDERAL COMMUNICATIONS COMMISSION DECLARATION OF CONFORMITY

Thisdevicecomplieswithpart15oftheFCCRules.Operationissubjecttothe followingtwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2) this device must accept any interference received, including interference that may cause undesired operation. ProductName: BD/DVD/CDWRITER ModelNumber: BDR-X13U-S ResponsiblePartyName: PioneerElectronics(USA)Inc. Address: 2050W.190thStreet,Suite100,Torrance,CA90504 Phone: [phone] URL: https://www.pioneerelectronics.com/PUSA/ NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interferencebyoneormoreofthefollowingmeasures: — Reorient or relocate the receiving antenna. — Increase the separation between the equipment and receiver. — Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. — Consultthedealeroranexperiencedradio/TVtechnicianforhelp. Information to User Alterationsormodicationscarriedoutwithoutappropriateauthorizationmay invalidate the user’s right to operate the equipment. WARNING TOPREVENTTHERISKOFELECTRICSHOCK,DONOTREMOVECOVER

ForPLUGGABLEEQUIPMENT,thesocket-outletshallbeinstallednearthe equipment and shall be easily accessible. CAUTION ThisproductsatisesFCCregulationswhenshieldedcables(withFerrite-cores attached) and connectors are used to connect the unit to other equipment. To prevent electromagnetic interference with electric appliances such as radios and televisions, use shielded cables (with Ferrite-cores attached) and connectors for connections. WARNING This product equipped with a three-wire grounding (earthed) plug - a plug that has athird(grounding)pin.Thisplugonlytsagrounding-typepoweroutlet,Ifyouare unable to insert the plug into an outlet, contact a licensed electrician to replace the outlet with a properly grounded one. Do not defeat the safety purpose of the grounding plug.6 BDR-X13U-S

Operating System Operating Environment (Windows

The following operating environment details are guidelines. These do not guarantee operation. DVD/CD disc recording and playback

• SupportedOS:Windows11,Windows10,Windows8.1 Blu-ray disc recording and playback

• SupportedOS:Windows11,Windows10,Windows8.1 Ultra HD Blu-ray playback TheIntelSoftwareGuardExtensions(IntelSGX)featureisarequirementfortheCPU andmotherboardrmwaretoplayDRM(digitalrightsmanagement)protectedcontent on Ultra HD Blu-ray movie discs on a Windows platform. Note IntelSGXhasbeenremovedfromIntel11thgenerationandnewerCPUs,andsupport forSGXmayberemovedonnewversionsofInteldriversorutilityprogramssuch asIntelSGXandIntelManagementEnginedriversandrmwareinthefuture.Such changes could cause these platforms to lose support for Ultra HD Blu-ray movie disc playback.

• Refer to the Pioneer website for details on playback environments. https://www.pioneerelectronics.com/PUSA/Computer/Computer+Drives/BDR-X13U-S The required operating environment may differ depending on the OS or applications used. Please consult with software or OS providers regarding any questions about the OS or applications. Operating Environment (macOS

does not support Ultra HD Blu-ray playback.7 BDR-X13U-S

Owner’s manual (including warranty information and application product key)

Insulators for vertical placement × 8

Powercord(0.5m(1ft.8in.))

• Download the application software from the website at https://jpn.pioneer/cyberlink_soft/en.php The application download key (product key) is attached to back of this Owner’s manual.

• If any accessories are not included, please contact the dealer from which you purchased this product.

• Please download the Pioneer BD Drive Utility from the Pioneer website. https://pioneer.jp/device_e/product-e/ibs/device_e/dev00001r_e.html#DriveUtility TheDriveUtilityletstheusercongurevariousdrivefunctionssuchasadjusting the reading method if correct reading of a music CD is not possible, and setting the PureRead function, which minimizes the occurrence of data interpolation resulting from errors. For details, refer to "Useful Functions" on page 22. Information on the product https://www.pioneerelectronics.com/PUSA/Computer/Computer+Drives/BDR-X13U-S8 BDR-X13U-S

When using this product, be sure to check the safety information indicated in this manual and on the label of the device and the AC adapter. WARNING Operating Environment

• Operatingenvironmenttemperatureandhumidity: +5°Cto+35°C(+41°Fto+95°F);lessthan80%relativehumidity(ensurecooling vents not blocked) Do not install this unit in a poorly ventilated area, or in locations exposed to high humidityordirectsunlight(orstrongarticiallight).

• Ensure that water does not enter the device, and that it is kept dry. Do not use in locationswithhighhumidity.Doingsomayleadtoreorelectricshock.

• Do not use in wet locations such as in bathrooms or shower rooms. Doing so may leadtoreorelectricshock. Installation

• Topreventarehazard,donotplaceanynakedamesources(suchasalighted candle) on or anywhere near the equipment.

• Donotplacenearopenames,suchasareplace,orheatsources.Doingsomay leadtoreordeforming.

• Ensure that the power cord is fully inserted into the AC adapter, and that the power plug is fully inserted into the outlet. Failure to do so may cause heat to be generated ordusttoadhere,leadingtore.Additionally,touchingthebladesofthepowerplug may result in electric shock.

• Do not connect the power plug to outlets where the plug is loose even when insertedfully.Doingsomaycauseheating,andleadtore.Askanelectricianto replace electrical outlets.

• Do not place in unstable locations such as on a wobbly table or on an incline. The devicemayfallortopple,leadingtoinjury.

• Donotplacethedeviceinlocationssubjecttolargeamountsofoilysmoke, moisture,ordust,suchonacooktoporclosetoahumidier.Doingsomayleadto reorelectricshock.

• Donotleaveinalocationsubjecttoextremeheat,suchasinavehiclewiththe windows closed or in direct sunlight. Doing so may lead to damage.

• Do not set device anywhere that it might accidentally be stepped or sat upon. Please take particular care with regard to children. The device may fall or break, leadingtoinjury.9 BDR-X13U-S

• During operation, do not move or pick up the device. The disc rotates at high speed, andpickingupormovingthedevicemaydamagethedisc.Tomovethedevice,rst remove the disc, and turn the power off.

• Donotplaceanyobjectsonthisdevice,whichmaydamageitorcauseittobecome unstableandfalloverorfalloff,potentiallyleadingtoinjury.

• When using this device, ensure that you adhere to the displayed warnings and cautions from your PC manufacturer. WARNING When using the AC adapter and power cord supplied with this device, ensure that you observe the following.

• DonotplaceanyobjectsonthepowercordorACadaptercord.Additionally,ensure that the cords do not become trapped under the device. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Do not cover the cord with a rug or other items.

• When there is dust or metal adhering to or close to the blades of the power plug, pull out the plug and then wipe them off with a dry cloth. Continuing to use the devicemayleadtoreorelectricshock.

• Do not damage, modify, forcibly bend, twist, pull, or heat the power cord or AC adaptercord.Doingsomayleadtodamagetothecord,whichcanresultinreor electric shock.

• The AC adapter and power cord supplied are for use with this device only. Do not usethemwithotherdevices.Doingsomayleadtoreorelectricshock.

• Do not use any AC adapter or power cord other than those supplied with this device. UsingotherACadaptersorpowercordmayleadtore.

• Keep the AC adapter and power cord out of reach of children. Accidentally wrapping the AC adapter around the neck may result in suffocation.

• Donotusewithvoltagesotherthantheindicatedpowersupplyvoltage(120volts AC,60Hz).Doingsomayleadtoreorelectricshock.

• Do not connect this device to a direct current (DC) power source (such as used on a ship).Doingsomayleadtoreorelectricshock.

• Do not plug in or unplug the power plug with wet hands. Doing so may lead to electric shock.

• When unplugging the power cord, do not pull on the cord. Doing so may lead to damagetothecord,whichcanresultinreorelectricshock.Ensurethatyouhold the plug when unplugging.10 BDR-X13U-S

• Keep the power cord away from heat sources. Failure to do so may cause the insulationonthecordtomelt,whichcanresultinreorelectricshock.

• Whenmovingthedevice,ensurethatthepowerplugisrstunpluggedfromthe outlet, and that the USB cable is removed. Failure to do so may lead to damage to thecord,whichcanresultinreorelectricshock.

• Do not touch the power plug if lightning occurs. Doing so may lead to electric shock.

• Keep the AC adapter and power cord out of water droplets.

• Do not remove the cover of the device and AC adapter or modify the device and adapter. The interior of the device contains high-voltage parts, and doing so may leadtoreorelectricshock.Askyourdealertocarryoutanyinternalinspections, maintenance, and repairs. This device is a precision instrument, so refer this product to an authorized dealer or service center if disassembly is required.

• Duetothespecicationsoftheproduct,alldisplaysturnoffwhenoperationis stopped, and thus the product may appear the same as when the power plug has been removed from the outlet. However, the power supply has not stopped providing power. To disconnect the product from the power supply completely, you must remove the power plug (breaker) from the outlet. Place the product close to an outlet, where the power plug (breaker) can be reached easily. Leaving the power plugpluggedinforextendedperiodsoftimemayleadtore.

• Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are providedforyoursafety.Iftheprovidedplugdoesnottintoyouroutlet,consultan electrician for replacement of the obsolete outlet.

• When connected to the AC adapter, do not cover the device or AC adapter with cloth or other sheets.

• Donotoverloadwalloutletsandextensioncords.Doingsomayresultinreor electric shock. Ensure you abide by the following precautions, as failure to do so may lead to re or electric shock.

• Connect cables to the device only after checking that the cables have not deteriorated and are not damaged. Do not use any cables that have deteriorated or are damaged.

• Donotdisassembleormodifythedevice.Donotallowmetal,ammableobjects, chemicals, water or other foreign matter to enter the device.11 BDR-X13U-S

In the following circumstances, turn off the device power, unplug the PC, and contact your dealer or Pioneer.

• If the device smokes, or abnormalities such as strange smells or noises are observed.

• Ifwaterorforeignobjectshaveenteredthedevice.

• If the device has been dropped or its cover, the power cord, plug, or chassis is damaged. The indicator symbols used for this product (including accessories) indicate the following: AC (Alternating Current) DC (Direct Current)12 BDR-X13U-S

• Moisture can form in the operating section of the product if the drive is taken from cool surroundings to a room with a warmer temperature. Let the drive stand for one to two hours in the new location before turning it ON.

• Do not use in dusty locations, or in locations with high temperature or humidity.

• Do not inspect or modify the interior of the device.

• Use a soft, dry cloth when wiping off dirt from the exterior of the device and the AC adapter.Inthecaseofsignicantsoiling,diluteaneutralcleanervetosixtimesin water and use this to moisten a soft cloth, wipe the soiling away, then dry with a dry cloth. Do not use volatile chemicals including benzene, thinners, alcohol, or aerosol sprays, as these may damage the surface. Before using chemically treated cloth intended for the care of electronics, carefully read the cautions included with the cloths.

• When you do not intend to use the device for an extended period due to travel, etc., for safety, be sure to unplug the power plug from the outlet.

• There are no guarantees regarding data if data is lost while using this device. Ensure you make regular backups of your data for recovery in the case of malfunctions. Handling discs

• Do not touch or scratch the signal (shiny) side of the disc.

• Hold the disc either by both edges, or by the center hole and one edge.

• Do not apply stickers or labels to the disc.

• Donotusecrackedorsignicantlywarpeddiscs.Doing so may lead to a malfunction in the device.

• When using old or rental discs, check that there are no cracks around the center hole. Centrifugal force from high-speed rotation may enlarge these cracks, causing the disc to break.

• Do not use discs with special shapes (heart-shaped, hexagonal, etc.) or other non-standard discs. Doing so may lead to a malfunction.

• Ifthereisdustorngerprintsonthedisc,useasoftcloth to wipe outwards from the center to the outer edge of the disc. Do not wipe using a circular motion on the disc.

• Do not use record spray or antistatic agents. Doing so may damage the disc. To protect the disc, ensure it is kept in a disc case, and check for soiling or dust on the recording surface before use. Cautions in Usage13 BDR-X13U-S

Features Write speed/Read speed WRITE SPEED (MAX) READ SPEED (MAX)

• When the PureRead function is turned on, priority is given to reading accuracy, andthemaximumplaybackspeedofCDaudioandCD-ROMissetto40x.The PureReadfunctionisturnedonasadefaultsetting.Thisfunctioncanbecongured using the supported Pioneer BD Drive Utility.14 BDR-X13U-S

• PlaybackofrecordedBD/DVD/CDdiscsispossibleindrivesandplayersthat support these formats. Please consult with the respective product manufacturer regarding compatibility. To perform high-speed writing, please use media that supports high-speed recording and writing. Refer to the Pioneer website for details. https://pioneer.jp/device_e/product-e/ibs/device_e/dev00003r_e.html

• Dual Disc playback — TheDualDiscformatcanrecordDVD-standardvideoandaudioononeside, and audio that can be played by a CD player on the other. — When inserting a Dual Disc into a playback device or removing it from the device, the surface opposite to the playback side may be scratched. Problems may occur when playing the scratched side. — Theaudioside(non-DVDside)isnotcompliantwithgeneralphysicalCD standards, and may not play in some cases. — TheDualDiscDVDsidecanbeplayed. — FormoredetailsonDualDiscspecicationsandstandards,pleasecontactthe distributor or vendor of the disc.15 BDR-X13U-S

Part Names and Functions Front

Forced ejection hole Ifthedisctraydoesnotopenevenafterpressingtheejectbutton,thedisctraycan be opened by inserting a long, narrow item such as the end of a large paper clip into this hole. Innormaluse,openthedisctraybyusingtheejectbutton. When using the forced ejection hole, ensure that the power is turned off, and wait for at least one minute for disc rotation to stop.

Busy indicator (BUSY) Indicates the operational status as follows. When power off Off When power on On When reading Flashing When writing Flashing When tray opening/closing On

• When the device is not accessed for a certain amount of time, operation stops. You can use the included BD Drive Utility to change the period until operation stops.

Opens and closes the disc tray.

• When this device is connected to a Mac

with a disc inserted, this function cannot be used due to macOS

specications.PleasecheckthemacOSUserGuidefor how to operate with a Mac.

Part Names and Functions Precautions on playing 8 cm (3-9/64 in.) Discs

• Whenthisunitisinstalledvertically,8cm(3-9/64in.)discscannotbeused. Afxing the insulators (recommended afxing example) [When placed horizontally] [When placed vertically] Insulator 10mm 10mm Align the product along the sides and corners where there isnounevennessandafxit. Caution

• When using this product, be sure to use the supplied insulator. If the product is not afxed,thereisariskoffaultyoperationornoiseduetovibrations.

• When installing the insulator, make sure that it does not run over the protruding part.

• Before installation, wipe off any oil or dirt on the casing. WARNING Do not place the unit within the reach of young children as the insulators could be swallowed accidentally. In the event that a part is swallowed, seek medical attention immediately.17 BDR-X13U-S

Part Names and Functions Rear

DC power connector Connect the AC adapter supplied with the unit.

Connection Connecting the power cord AC adapter (accessory) Power cord (accessory) Caution

• Connect the power cord before connecting the unit to a computer.

• In the case of emergency (smoke, abnormal smells, strange noises, or similar), immediately remove the power plug from the outlet.19 BDR-X13U-S

Connection Connecting the USB cable This unit can be added without shutting down or rebooting the computer. Connect the unit to the supplied USB cable.

Conrm that your computer (PC) has available USB port.

operating system running, use the supplied USB cable to connect this unit to the PC. Caution

• Do not disconnect the USB cable during data transfers.

• Do not disconnect the USB cable during the PC start nor any operation with the unit. USB Type-B USB cable (accessory) USB Type-A (USB3.0orhigheris recommended) Note

• ItisrecommendedtoconnecttoUSB3.0portorabove,,sincewhenaUSB3.0 cableisconnectedtoaUSB2.0port,theconnectionwillbelimitedtoUSB2.0 performance standards.

• This unit can operate with USB 1.1 but will not provide optimum performance.

• ConnectingthisunitthroughaUSBHUBorusingunspeciedcablesmaynot guarantee proper operation.

• The unit will not run on power supplied from the USB connector (bus power). Be sure to use the unit with the AC adapter supplied with the unit connected.20 BDR-X13U-S

Connection Forcefully ejecting the disc In the following situation, you can forcefully ejectthediscbyusingtheforcedejection hole.

• When the device has malfunctioned and thedisccannotbeejectedusingtheeject button or through the software

Check that the computer power is turned off, and that the disc has stopped rotating.

Straighten a paper clip or similar object, and insert this straight into the forced ejection hole and push hard.

The disc tray will come out by 5 mm (3/16 in.) to 10 mm (25/64 in.), so pull out the tray and remove the disc. Note

• Neverforcefullyejectthetraywhile the disc is still rotating, as doing so mayleadtoinjuryordamagetothe disc.

Downloading and Installing CyberLink Media Suite (with Product Key)

Media Suite is compatible with Windows

OS only. The application cannot be used with macOS

Visit the website shown on the back of this manual.

Review the License Agreement, and click “Agree” to proceed to the CyberLink webpage. Download

After accessing the download website, sign in with your CyberLink member e-mail address and password. (If you have not registered as a CyberLink member, click “Register now” and register to be a member.)

After signing in, the product key input screen will be displayed. Enter the provided product key and click “Submit”. The product key is on the back of this manual. (The 16-character key printed on the label.)

If the product key has been entered correctly, the screen to download the downloader will be displayed. Click the download link to download the downloader. Re-downloading the downloader After registering the product key on the download website, an e-mail will be sent to your registered CyberLink member e-mail address. Thedownloadercanbere-downloadedfromtheLinkinthee-mailfor30daysfrom registration of the product key. Installation

Connect the drive to Windows PC.

Run the downloaded le to start downloading the program.

After the download is complete, the installation message will be displayed in the dialog box. Click “Install” to start up the installer. (Even if you do not click “Install”, the installer will automatically start up after 1 minute.)

After the installer starts up, follow the instructions on the installer to install the product.22 BDR-X13U-S

These functions can be used if the Drive Utility is downloaded and installed. For details on other functions in the Drive Utility, refer to the drive utility help page. Please download the Drive Utility from the Pioneer website. https://pioneer.jp/device_e/product-e/ibs/device_e/dev00001r_e.html#DriveUtility Custom Eco function Explanation of function If the drive does not receive any commands (instructions for operation) from the PC for a speciedperiod,thisfunctionwillreducethedevice’spowerconsumption(enterthepower saving mode), such as by stopping the disc from rotating or reducing the disc rotation speed.Shorteningthisspeciedperiodwillmakethedeviceenterthepowersavingmode earlier.

• If a command is received after entering the power saving mode, the device will require some time to bring the disc back up to high-speed rotation, which means a reduced speed of operation in the interim. Using this function Congurethesettinginthe"PioneerBDDriveUtility."

Install the "Pioneer BD Drive Utility."

Start the "Pioneer BD Drive Utility."

Select [Save setting to the drive]. The set values will be saved to the drive. Settings will be retained even after turning off the device power. Useful Functions23 BDR-X13U-S

Useful Functions Cautions in usage

• If power to the drive is turned off without selecting the [Save setting to the drive] checkbox, the settings will revert to the previously saved settings.

environment, the setting can be changed at any time using the Pioneer BD Drive Utility, when the drive is recognized.

• Custom Eco settings can only be changed in Windows. After changing the settings in Windows, the device can be used with a Mac

PureRead Explanation of PureRead function When using this device to read a music CD, you can use PureRead. This function allows the device to work to acquire and reproduce the original sound as much as possible such as by repeatedly reading scratched or soiled parts of the CD. PureRead can be set to the following two modes or turned off. Master Mode (default setting) This mode works to acquire and reproduce the original sound as much as possible, but if it encounters audio data that cannot be completely reproduced, it interpolates that data and continues with acquisition. Perfect Mode This mode reproduces the original sound, and if it encounters audio data that cannot be completely reproduced, it stops and halts acquisition. OFF This mode carries out normal acquisition of music CD data. If there is a scratch that prevents reading, interpolation will occur. What is interpolation? Audio data that cannot be read because of scratches or other damage is created by inference from sounds before and after it. This sound will be degraded compared to the original sound. Sampling Original waveform Original waveform Corrupted waveform from scratches, etc. Acquired audio waveform Audio is interpolated from sounds before and after.24 BDR-X13U-S

Install the "Pioneer BD Drive Utility."

Start the "Pioneer BD Drive Utility."

Select from either [Perfect Mode] or [Master Mode].

Select [Save setting to the drive]. The set values will be saved to the drive. Settings will be retained even after turning off the device power. [Mac

Install "Pioneer BD Drive Utility" (macOS

Start "Pioneer BD Drive Utility"or "Pioneer BD Drive Utility Lite." When using "Pioneer BD Drive Utility Lite," operate without a disc inserted.

Select from either [Perfect Mode] or [Master Mode].

Select [Save setting to drive]. The set values will be saved to the drive. Settings will be retained even after turning off the device power. Displaying PureRead mode Withthedevicenotoperating,pressandholdtheejectbuttonforatleasttwoseconds. Thebusyindicatorashes,andthecurrentPureReadmodesettingisdisplayed. Mode display Master Mode ―

• The PureRead mode display function cannot be used while the device is operating.

• If power to the drive is turned off without selecting the [Save setting to the drive] checkbox, the settings will revert to the previously saved settings.

• Changing PureRead with the Drive Utility while using the PureRead mode display function causes the display to be incorrect.

[Installation] The device can be installed horizontally or vertically. [Disc size] 12cm(4-23/32in.)/8cm(3-9/64in.)* *8-cm(3-9/64in.)discscannotbeusedwhentheunitisinstalledvertically. [Transfer rate] Data reading (sustained) BD Max.54.0MB/s DVD Max.21.6MB/s CD Max.7.2MB/s Data writing (sustained) BD Max.72.0MB/s DVD Max.21.6MB/s CD Max.7.2MB/s Interface standards USB3.2Gen1/2.0

Specications [Accessories] Owner’s manual (including warranty information and application product key) USBcable(USBType-A→USBType-B)(1m(3ft.3in.)) Insulatorsforhorizontalplacement×4 Insulators for vertical placement × 8 ACadapter(OWR8003-)(1.2m(3ft.11in.)) Powercord(0.5m(1ft.8in.))28 BDR-X13U-S

Unexpected errors in operation are often thought to be malfunctions. If you think there is a malfunction, check the items below according to the symptoms. If the abnormality is not resolved even after taking the following measures, please contact your dealer or Pioneer. Additionally, please consult with the application software manufacturer regarding any problems occurring in the application software. The device does not operate

• Are the cables connected correctly?

Thedrivepoweristurnedonandoffinconjunctionwiththepowersupplyof the connected PC. Accordingly, connecting the device to an AC adapter and connecting to a USB port on a PC with the power turned on will turn the power supply on. Check that the USB cable and AC adapter are connected correctly. The computer or application does not correctly recognize the device

• Is the USB cable or AC adapter connected correctly?

Make sure the cable is connected correctly. If you are using a USB hub, the powersupplymaybeinsufcient.ConnecttheUSBcabledirectlytoyour computer.

• Is the OS compatible with the device?

Use an OS that supports this device. (Windows

12) The disc is not recognized

• Is the disc set correctly in place?

Check that the disc is set correctly in place. Data cannot be recorded/Error occurs during recording

• Istheresufcientspaceforrecording?

• Check that the required application software is installed in the usage environment.

• Checkthattheoperatingenvironmentbeingusedmeetsthespecicationsforthe application software being used.

• Recording on the disc at the selected speed is not possible.

Check that the disc supports the different recording speeds.

The speed may drop depending on the condition of the disc.

• Areyouusingadiscthathasbeennalized(nomorerecordingispossible)?

• Is the disc correctly inserted with the label side facing up and the recording side facing down?

• Is the disc dirty or scratched? Problems and Solutions29 BDR-X13U-S

Problems and Solutions A recorded disc cannot be read

• Is the disc inserted into the disc tray with the label side facing up?

• Are you using a blank disc?

• Is the disc dirty or scratched?

• Check that the required application software is installed in the usage environment.

• Isthedeviceinstalledinaatlocation?

• The optical components or disc may have condensation on them. Therefore, turn the device power off for a period of time and wait for it to fully dry before usage. For other details on how to record on discs, refer to the manual or help screens for the application software being used. For more stable disc recording and playback Theoperatingtemperaturerangeforthisproductis+5°Cto+35°C(41°Fto95°F). However, recording and playback at normal temperatures is recommended in order to ensure stable recording as well as playback on various players and drives. Region codes The default region code of this drive is “1”. The region code for the drive can be changed only four times, and the region code set with the fourth change will be lockedasthenalregioncode.Accordingly,takecarewhenchangingthiscode.

• DVDdiscsthatdonothavearegioncodesetcanbeplayedonallplayers. There are no images. There is no sound.

• DigitaloutputofBD-Videocontent(outputusingDVIorHDMIterminals)requires graphics functionality and monitors that support HDCP standards. Check that your PC environment supports HDCP standards. PlaybackofBD-Videocontentandotherhigh-denitionvideosrequiresveryhigh processing power. If you encounter phenomena such as frame dropping or choppy audio, it may be possible to prevent this by reducing the load on the PC, either by stopping resident software or using video playback support functionality in the graphics function. Review the operating environment and try playback again with as little load on the PC as possible from other applications. PlaybackofBD-Videocontentrequiresperiodicupdatestotheplaybacksoftwareas the content decryption key has an expiration date. Before playback, ensure that the latest update from the software manufacturer has been applied.

• DuringDVD-Videotitleplayback,iftheplaybacksoftwarecounteriscounting correctly and audio is output but no images are displayed, check the resolution and numberofcolorsofyourmonitor.Thestandardsettingsare800x600resolution and 16-bit color. Additionally, check that the video card (video chip) drivers are the latest versions, and update if necessary.30 BDR-X13U-S

Problems and Solutions If a message such as "Failed to create overlay" is displayed, this indicates insufcientvideocardperformanceasabove,sosettheresolutionandnumberof colors as described above. Furthermore,ifyourPChasaTVoutputfunction,anerrormessagestartingwith "Macrovision..."maybedisplayed.Inthesecases,turnofftheTVoutputfunction.

• If images are displayed but no audio is output, the video may be being output in an audio format not supported by your playback software. Check the audio format recordedwiththeBD/DVD-Videotitle,andswitchtoasupportedaudioformat(surround sound, etc.).

• MediaandlessuchasvideosfromBD/DVD-Videoanddigitalbroadcastinginclude content protection, and have restrictions on copying and playback. Check that there are no restrictions on the content to be played and on the playback environment.

• For detailed information on Ultra HD Blu-ray playback, refer to the website below. https://www.pioneerelectronics.com/PUSA/Computer/Computer+Drives/BDR-X13U-S TheIntelSoftwareGuardExtensions(IntelSGX)featureisarequirementforthe CPUandmotherboardrmwaretoplayDRM(digitalrightsmanagement)protected content on Ultra HD Blu-ray movie discs on a Windows

platform. Note IntelSGXhasbeenremovedfromIntel11thgenerationandnewerCPUs,and supportforSGXmayberemovedonnewversionsofInteldriversorutilityprograms suchasIntelSGXandIntelManagementEnginedriversandrmwareinthefuture. Such changes could cause these platforms to lose support for Ultra HD Blu-ray movie disc playback.31 BDR-X13U-S

Others Warranty and After-Sales Service AFTER-SALESSERVICEFORPIONEERPRODUCTS Please contact the dealer or distributor where you purchased the product for its after- sales service (including warranty) or any other information. You may also contact PioneerCustomerSupportat1-800-421-1404intheU.S.andCanada,oratthe addresslistedbelow: PLEASE DO NOT SHIP YOUR PRODUCT to the address listed below for repair. Units requiring service must be sent to a different address and with an RMA number. Please contact Pioneer Customer Support or an authorized service company if service is required for your product. PIONEER ELECTRONICS (USA) INC. P.O.BOX1720,LongBeach,California90801U.S.A. Questions about the included application software Direct inquiries to the following software manufacturers. CyberLink Support Center https://www.cyberlink.com/support/index.html Trademarks and registered trademarks

• Pioneer and the Pioneer logo are registered trademarks of Pioneer Corporation.

• Windows is a registered trademark of Microsoft Corporation in the U.S. and other countries.

• Mac,OSXElCapitan,macOS,macOSSierra,macOSHighSierra,macOSMojave, macOS Catalina, macOS Big Sur and macOS Monterey are registered trademarks of Apple Inc.

• M-DISC is a trademark of Millenniata, Inc.

• BLU-RAY DISC, the Blu-ray Disc logo, BDXL, the BDXL logo and the Ultra HD Blu- ray Disc logo are trademarks of the Blu-ray Disc Association.

• CyberLink is a trademark or a registered trademark of CyberLink Corporation.

• All other trademarks belong to their respective owners.2 BDR-X13U-S