HISENSE 75U8QG - TV

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USER MANUAL 75U8QG HISENSE

USER MANUAL Before using the TV, please read this manual thoroughly and retain it for future reference. ENGLISH FRANÇAIS

Before using the TV, please read this manual thoroughly and retain it for future reference. ENGLISHCopyright Statement © 2025 Hisense Company Ltd. All Rights Reserved. All material in this User Manual is the property of Hisense Company Ltd. and its subsidiaries, and is protected under US, CANADA, MEXICO and International copyright and/or other intellectual property laws. Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, or otherwise, without the prior written consent of Hisense Company Ltd. is a violation of Hisense Company Ltd. rights under the aforementioned laws. No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any manner, electronic or otherwise, whether or not for a charge or other or no consideration, without the prior written permission of Hisense Company Ltd. Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the following addresses: USA: Hisense USA Corporation, 105 Satellite BLVD Suite I, Suwanee, GA 30024 CANADA: Hisense Canada Co., Ltd 2550 Meadowvale Boulevard, Unit 1 Mississauga, ON, Canada L5N 8C2 MEXICO IMPORTER: Hisense Mexico S. de R.L. de C.V. Blvd. Miguel de Cervantes Saavedra No 301 Torre Norte Piso 2, Col. Ampliación Granada Miguel Hidalgo, Ciudad de México, C.P. 11520

  • Instructions and images throughout this manual are only for reference and may differ from the actual product. Launch the E-Manual Press     button on your remote control to select Settings > Help & Feedback > E-manual. Scan the QR Code with your smart device to open the E-Manual on your device. Note:
  • The black background icon indacates the button on the remote control.
  • The grey background icon indacates the icons on your device screen. Use the buttons in the E-Manual E-Manual on mobile device     Select to return to the home screen of E-Manual     Search for the product feature information     Select to display the outline of E-Manual     Page up/down     Feedback Home Screen All TV functions can be accessed from the Home screen. 3First-Time Use Display the Home Screen Press     button on your remote control to enter the Home screen. To exit the Home screen, use your remote control or use the navigation buttons on the screen to move the cursor to other icons, press     button to enter and select your desired service. Connecting to the Internet To get access to the Internet using a wired connection or connecting to an available wireless network. Connect to a Wired (Ethernet) Network To get access to the Internet using a wired connection, it is recommended to use a modem or router that supports Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP automatically provide the IP address, subnet mask, gateway, and DNS, so you do not have to enter them manually. Most home networks already have DHCP. See the illustration below.    IP Sharer (Router) with DHCP server    External Modem (ADSL/VDSL/Cable TV) After connecting to a wired (Ethernet) network: Press     button on your remote control to select Settings > Network & Internet. Go to ETHERNET section, and set the TV network by pressing     button to enter the submenu.
  • Proxy settings You can set the proxy server.
  • IP settings Configure the IP setting for your network connection. Related information Network & Internet on page 50 Network Issues on page 82 My TV cannot connect to the network. on page 73 Connect to a Wireless Network To connect to an available wireless network, make sure that you turn on your wireless router and have the wireless router's SSID and password before attempting to connect. 4First-Time Use To get access to the Internet using a wireless connection: Press     button on your remote control to select Settings > Network & Internet > Wi-Fi. To get access to the Internet in a wireless way:

1. Turn on your Wi-Fi.

2. The list of networks will display automatically.

3. Select a wireless network from the list, and input the password.

4. If the network connection does not appear in the list, select See all to display all the list, or select Add new

network to input a wireless network name, select the type of security mode, and enter password. Note:

  • The device uses the user's WIFI credentials to connect to the network. Related information Network & Internet on page 50 Network Issues on page 82 My TV cannot connect to the network. on page 73 Using a Google Account Sign in with Google to get apps, Google Assistant, and personalized recommendations. Signing into an account When you turn on the TV for the first time, you can sign into a Google Account by following the setup guide, you can also set it later by pressing     to select Set up Google TV.
  • Set up with the Google Home app
  • Set up on TV instead Before signing into your Google account, make sure your TV is connected to the network. For more about network settings, please refer to Connect to a Wired (Ethernet) Network or Connect to a Wireless Network in this manual, after the network is connected, enter your E-mail/phone and password, select Sign In. Adding a kid account You can create a personalized space for your kid with access to content they love and tools to help keep you in control.

After the network is connected,     > Settings > Accounts & Profiles > Add a kid.

2. Set up Google TV for a kid in your family, you can do the same for more kids later.

5First-Time Use Adding another account You can use other accounts within Google apps like YouTube, but you won't see recommendations for those accounts on the Google TV home screen. Before creating a new account, make sure your TV is connected to the network. For more about network settings, please refer to Connect to a Wired (Ethernet) Network or Connect to a Wireless Network in this manual.

After the network is connected,     > Settings > Accounts & Profiles > Add an account. Or you can press     button on your remote control and select Account icon in the navigation bar on the Home screen, select Add an account.

2. Scan code to add your Google Account: Focus your phone's camera on the QR code to sign in to your

Google Account. Or you can sign in on TV instead: Enter E-mail/phone and password. Selecting Inputs Access to connected external devices including wireless connected devices. Switch between external devices connected to the TV

2. Select your desired input source.

Edit the name of input sources

  • Maximum name length is 36 characters.
  • Some input sources cannot be renamed. 6Enjoy Live TV Channel Scan You can scan for channels automatically or manually. Note:
  • Only for the models with tuners.
  • Antenna/cable function may not be applicable in some models/countries/regions. Connect Antenna/Cable to the TV To scan for channels, an antenna/cable should be connected to the TV first. Note:
  • TV jacks may vary and antenna/cable function may not be applicable in some models/countries/regions.
  • You may also connect devices that can receive broadcast signals such as a Set Top Box. Auto Channel Scan Automatically scan for channels to view programs from your TV source.

Press     /     button on your remote control and select TV.

In Live TV, press    /    button and select Channels > Auto Channel Scan. If no TV channels were saved before, you will be prompted to do a channel search. For some models, before you select Auto Channel Scan, you can press   /    > Channels > Tuner Mode to select Antenna or Cable. This function is only applicable in some models/countries/regions. Manual Scan Manual scan channels for DTV or ATV.

Press    /    button on your remote control and select TV.

In Live TV, press    /    button on your remote control and select Channels > Manual Scan. Type in a channel to add it manually to your TV. In Live TV, press    /    button on your remote control and select Channels > DTV Manual Scan. In Live TV, press    /    button on your remote control and select Channels > ATV Manual Scan. Note:

  • Services may vary depending on models/countries/regions. Live Menu You can obtain quick access to the channel list, favorite channel list or use relevant features with ease when watching TV programs. Note:
  • Only for the models with tuners. 7Enjoy Live TV Display Channel List In Live TV, press     button on the remote control to display the Channel List menu. Learn about channel list sub-menu. In Live TV,     >     TV List Display Live TV channel categories, such as Cable and Antenna. Fav Display favorite lists. History Display the channels that have been watched for a period of time. Search Search for the content you want. Edit Edit the channel list. Note:
  • The sub-menu options may vary depending on models/countries/regions. Related information Edit Channel List on page 8 Display Favorite Channel List In Live TV, press     >     >     to select FAV, and press     button to display the favorite list. Note:
  • These steps should be operated under TV inputs. Related information Edit Favorite Channel List on page 9 Channel Edit Manually edit the channel list or favorite channel list to your preference. Note:
  • Tuner function may not be applicable in some models/countries/regions. Edit Channel List Before you can edit the channel list, Channel Scan must be completed first. Note:
  • The sub-menu options may vary depending on models/countries/regions. 8Enjoy Live TV Manage the Channels In Live TV, press     >     to select a Live TV channel category such as Antenna or Cable, then use D-pad to select Edit.

Select the channel you want to delete, or press     button to select more channels.

Press     button to delete.

Restore: Press     button or press     button to display the color menu and select RED to enter the list of deleted channels. Press     button to restore the deleted channel. Edit Favorite Channel List Before you can edit the favorite list, Channel Scan must be completed first. Add a channel to a favorite list You can add channels from various reception types to the favorite list.

Press    /    button, select the channel(s) you want to add to the favorite list by pressing     button.

Press     button to select Add to Favorite or a favorite list.

Press     button to confirm.

5. Then a heart-shape icon will appear next to the added channel.

  • The sub-menu options may vary depending on models/countries/regions. Move or remove channels in a favorite list If you want to remove favorite channels:

Press    /   , select the channel(s) you want to delete to the favorite list by pressing     button.

Press     button to select Delete Fav. Channel.

Press     button to confirm.

5. Then the channel you select will disappear on the FAV list.

  • These steps should be operated under TV inputs.
  • Before you edit the favorite lists,complete channel scan first. Related information Channel Scan on page 7 Learn about Live TV Support Settings You can set audio language or default audio output language, etc. Note: 9Enjoy Live TV
  • Tuner function may not be applicable in some models/countries/regions. Midnight Auto Update Press     button on your remote control to select Settings > Channels & Inputs > Channels > Midnight Auto Update. Set Midnight Auto Update to On, TV will automatically update program data overnight while in stand-by mode. Note:
  • This function may not be applicable in some models/countries/regions. Audio Language You can choose the preferred audio language for the current program. In Live TV, press    /    > Audio Language/Audio Language (MTS). Note:
  • The sub-menu options may vary depending on models/countries/regions. Primary Audio/Secondary Audio
  • Primary Audio Set the default audio output language for the type of digital broadcast content that you are viewing.
  • Secondary Audio Set the secondary audio output language for digital broadcast content.
  • Primary Subtitle (for DVB)
  • Secondary Subitle(for DVB)
  • Digital Teletext (for DVB)
  • Decoding Page (for DVB) Note:
  • If your selected Primary Audio and Secondary Audio are included in the MTS list, the MTS list defaults to Primary Audio and Secondary Audio settings after you switch channel or turn on/off the TV.
  • Some options in the above table may not be available in some models/countries/regions.
  • The menu is only for reference and may differ from the actual product. Audio Description Enables broadcasted descriptive audio for visually impaired. You can turn on or off this function, and you can adjust the audio description volume. The menu is only for reference and may differ from the actual product. Press     button on your remote control to select Settings > Channels & Inputs > Channels > Audio Description. For more information about Audio Description, please refer to Accessibility Features > Screen Readers and Audio Description > Audio description. 10Enjoy Live TV Guide The Guide provides a convenient way to check TV programs for the upcoming 7 days. The information displayed by the Guide is made available by the commercial television networks for digital channels only. The Guide also provides a simple way to record your favorite programs and a reminder function, which can switch channels automatically at scheduled times, so that you will not miss programs of interest. The availability and amount of program information will vary depending on the broadcaster. Note:
  • The Guide function is only available for digital channels. Analog channels are not supported. Launch the Guide In Live TV, press    /    > Guide to display program guide. Note:
  • The menu path will vary depending on different models/countries/regions. Learn about the Guide menu
  • Watch In Guide, when a current program is selected, press     to switch to the channel you want to see.
  • PVR/Reminder In Guide, press    /    button to select the channels. Press    /    button to select program based on the time schedule. Press     button to select PVR or Reminder. Note:
  • The PVR function may not be applicable in some models/countries/regions.
  • This function may not be applicable in some models/countries/regions.
  • 24h− In Guide, press     [YELLOW] button or press     button to display the color menu and select YELLOW to select programs of the previous day.
  • 24h+ In Guide, press     [BLUE] button or press     button to display the color menu and select BLUE to select programs of the next day. 11Enjoy Live TV Time Shift Setup This option allows you to pause and rewind Live TV. This function operates by recording temporarily to a storage device. Please ensure your storage device is connected and there is enough free disk space, otherwise timeshift will not function. There are several ways to use Timeshift.

In Live TV, press    /    button on your remote control and select Timeshift, then the playback bar will appear.

If your remote control has     button, press it and press     button to launch Timeshift.

1. Unwatched time for buffered content

2. Total time for buffered content

4. Fast backward: you can choose 2×, 4×, 8× or 16×.

6. Fast forward: you can choose 2×, 4×, 8× or 16×.

7. Stop Timeshift: to exit the function and watch the current broadcast.

  • The picture is only for reference and may vary depending on different models/countries/regions.
  • The Timeshift function does not support analog channels.
  • The storage space of the device should be no less than 2GB. It is strongly recommended to use a USB mobile hard disk drive instead of a USB flash drive as the storage device.
  • The Timeshift function may not be applicable in some models/countries/regions. Related information Connecting USB Devices on page 32 PVR Setting Note:
  • This function may not be applicable in some models/countries/regions. The PVR function allows you to easily record digital television content for later viewing. Press     button on your remote control to select Settings > Channels & Inputs > Channels > PVR Setup.
  • Format the external USB disk to support PVR and Time-Shift. When you connect more than one USB storage device to the TV, the one selected in PVR Setup or Time Shift Setup is initialised for starting recording or launching timeshift. The recorded program will be saved in the selected storage device. When launching timeshift, program will be recorded temporarily to the selected storage device. 12Enjoy Live TV
  • You can add padding time to start recording before the event starts, or after the event has finished by delaying the end of recording depending on how much Padding time is added, this is setup in Start in advance or Delay Ending. Interactive Service You can set Interactive Service On or Off, if your TV support ATSC3.0. Note:
  • This function may not be applicable in some models/countries/regions. Secure Channel Viewing Provides warnings for you about insecure channels. Note:
  • This function may not be applicable in some models/countries/regions. Broadcast You can change broadcast standard. This function need to clear channel list, if you don't agree to clear channel list, change broadcast standard failed. Note:
  • This function may not be applicable in some models/countries/regions. 13Benefits of Smart TV Using Voice Control Set up voice assistant to control your TV just by your voice. Google Voice Setup Voice Control may not be applicable in some models/countries/regions. Voice Control only supports some languages. Google Assistant You can ask for information, search for your favorite movies, control your TV and more, just by asking Google Assistant. Before setting up Google Assistant, connect your TV to the network and sign in your Google account. How to start Google Assistant You can choose this way to start Google Assistant:

Press    /   button on your remote control, say a voice command while holding the microphone button, then release the button. Note:

  • To start Google Assistant, you need to pair the remote first.
  • The Google Assistant function may not be applicable in some models/countries/regions.
  • The setup steps above may vary depending on actual products. Hands-free Voice Control Google Assistant can answer your questions or help you change TV configuration. Before using this function, connect the TV to the Internet and sign in your Google account by pressing     and selecting Settings > Accounts & Profiles. When you turn on the TV for the first time, you can sign into a Google Account by following the setup guide, you can also set it later by pressing     to select Set up Google TV. Note:
  • Hands-free Voice Control may not be applicable in some models/countries/regions/languages.
  • The setup steps may vary. Please refer to the specific product. 14Benefits of Smart TV How to set up Hands-free Voice Control

Switch the control button on the bottom of the TV to     to turn on the microphone.

Turn on Hands-free Voice Control function. First way: pair the remote first, press    /     button several times to select "Yes, I'm in", and the Hands-free Mic switch will be turn on. Second way: press     and selecting Settings > Accounts & Profiles > Google Assistant to turn on the Hands-free Mic switch.

3. Start a conversation by saying "Hey Google", and the dialog bar appears at the top of the TV screen. At the

same time, indicator lights illuminate.

4. Continue speaking, such as "What's the weather" or "volume up".

Alexa Setup Set up to control your TV with any Alexa-enabled devices. Alexa can help you change the TV configuration. Using just your voice, you can change inputs, volume, channels, and more. Just ask Alexa. What is required to control your TV with Amazon Alexa?

  • Android TV models that support the Alexa skill.
  • Amazon Echo device or Alexa App.
  • Amazon account for Alexa App or Echo device, if you don't have the account, please create one before the setup process.
  • My Brilliant Life account to link your TV, you can create it before the setup process or in the period.
  • Home network with Wi-Fi capabilities.
  • For issues of accessing your Amazon account and using the Alexa app during setup, please visit amazon.com for help. How to set up Alexa

2. Select Enable Now.

3. Link the TV to My Brilliant Life account. Scan the QR code with your phone, or visit the website on your

phone or computer, sign in your My Brilliant Life account, and enter the code showed on the TV. The webpage and code will be expired after a few minutes.

4. Next, your TV screen shows a list of TV name. Select one from it or enter a custom name. Then, your TV

will appear in the device name list on your phone or computer.

5. Download the Alexa app on your smart phone. Open the app and sign in with your Amazon account.

15Benefits of Smart TV

6. In the Alexa app, select Skills section, search and enable My Brilliant Life skill. Follow the instructions to

link your Amazon account by entering the same My Brilliant Life account that you've signed on your TV.

7. After you enabled the skill and the TV is discovered in Alexa app, the TV page will automatically jump.

8. Now you can ask Alexa try some functions available for TV.

  • Use external Alexa-enabled devices (e.g. Alexa App, Echo) to control your smart TV by using just your voice.
  • After your My Brilliant Life account is created but you can't see the Link your TV step on your phone or computer, please sign out account and re-visit URL and sign in again.
  • If you do not see "TV control with Alexa" in the System settings, then your TV does not support Alexa.
  • The Alexa function may not be applicable in some models/countries/regions.
  • The setup steps above may vary depending on actual products. Voice Service Other Issues If you want to turn on your TV with Alexa-enabled devices (e.g. Echo, Echo show) or Google Home devices (e.g. Google Home, Google Nest Hub), please:

Select Optimized or Increased at     > Settings > System > Power & Energy > Energy Modes. Or Turn on Screenless Mode at     > Settings > System > Power & Energy.

2. Make sure your TV and Alexa-enabled devices/Google Home devices are connected to the same network

  • Only Alexa (Alexa skill is enabled) and Google Smart Home Service support turning on your TV with Alexa Echo or Google Home.
  • Screenless Mode can be used when energy mode is set Increased.
  • This function may not be applicable in some models/countries/regions. Related information Connect to a Wired (Ethernet) Network on page 4 Connect to a Wireless Network on page 4 Using Apps     > Apps From the Apps screen, there are many recommended apps for you, you can find your favorites and use them very easily. You can find popular apps by App categories, other devices, etc. Numerous factory-installed apps are available for you to choose for your entertainment preferences. Install an App Even though your TV has numerous factory-installed apps, there may be others that you would like to download. To install an app: 16Benefits of Smart TV

1. From the Apps screen, you can use the search box to search for your apps and games that you want to

2. Select the Install. The selected app is installed on the TV.

  • To use this function, your TV must be connected to the Internet.
  • Adding apps is free, but it might cost you money when using some apps. Manage Apps To move an app:

From the Apps screen, use the navigation buttons on your remote control to select the app that you want to move. Long press     button.

Use the navigation buttons on your remote control to move the location of the app. Press     button to confirm.

Press     button to finish. Remove an App You can only delete apps that you've installed to the TV. Factory-installed apps can not be deleted. To delete an app:

From the Apps screen, use the D-pad on your remote control to select the app that you want to remove. Long press     button and select view details.

2. Select Uninstall.

3. A dialog message displays that asks "Do you want to uninstall this app?". Confirm OK and the app will be

removed from all users on the device. Note:

If you don't find the app that you want to remove on the home page, you can press     > Settings > Apps > See all apps. Apps Settings and Permissions You can find all the apps on the TV at     > Settings > Apps > See all apps. Select the app, you can see the app's Version, Storage used, or you can Open, Uninstall/Force stop, Uninstall updates, Disable, etc. Clear data     > Settings > Apps, select the app, then select Clear data. All this app's data will be deleted permanently. This includes all files, settings, accounts, databases, etc. Clear cache Clear cache of applications and system. 17Benefits of Smart TV Clear defaults Clear defaults for apps. Permissions You can turn on or off the Location, and if you turn on Remove permissions and free up space, you can protect your data, permissions for this app will be removed if the app is unused for a few months. Enhanced Viewing Press     button on your remote control to select Settings > System > Advanced System > Enhanced Viewing. You can turn on Enhanced Viewing features to enhance viewing experience. This function may not be applicable in some models/countries/regions. Automatic Content Recognition Provide picture quality and audio quality adjustment for the current content. To use this function, you should accept End User License Agreement and smart feature privacy policy/terms and conditions. You will see the other Enhanced Viewing settings change from a greyed out state to highlighted. When this occurs, Picture Mode Auto Adaptation and Sound Mode Auto Adaptation features will be enabled. Picture Mode Auto Adaptation Automatically switch to the best picture mode for the current content. Sound Mode Auto Adaptation Automatically switch to the best sound mode for the current content. Device UUID Show the Device ID used for the ACR data collections Identifier. Multi View You can simultaneously enjoy multiple contents on screen. How to enter Multi View If the input source supports Multi View, you can follow the steps to enter Multi View.

1. Enter an input source as the Main Source.

Under this Main Source, press    /    button to launch quick menu settings, and select Quick Tools from left boot bar at the bottom list, then you can select Multi View from right boot bar. The Multi View template options will display.

3. Choose a Multi View template: Game, Sports and Movie.

Note: 18Benefits of Smart TV

  • Some input sources may not support Multi View.
  • Some input sources or apps cannot be selected as Sub Source.
  • When entering the split-screen template, gesture control is not supported. After entering Multi View mode, the screen saver is not activated.
  • When entering the split-screen template, the voice control button, number buttons, and other functions on the remote control have been disabled. Multi View operations Game Play multiple mobile games together.

Press    /    button to launch quick menu settings, select Quick Tools > Multi View.

2. Choose Game template

3. Enable Cast function(screen shaing) on your mobile device, please refer to Connecting to External Devices

> Screen Sharing in this manual.

Press the    /   /   /    button to display the pop-up window for screen projection help. Press     button and it disappears. Note:

  • Four devices screen sharing at most.
  • Screen sharing is only supported.
  • When the playback capacity reaches the upper limit, replace the early accessed screen sharing. Sports Watch source and content sharing/screen sharing at the same time.

In Live TV, press    /    button to launch quick menu settings, select Multi View. When you are in HDMI input, press    /    button to launch quick menu settings, select Quick Tools > Multi View.

2. Choose Sports template.

3. Enable Cast function(content sharing or screen shaing) on your mobile device, please refer to Connecting

to External Devices > Content Sharing or Connecting to External Devices > Screen Sharing in this manual.

4. TV will show the original source in the left window, and the right window show WiFi and TV Name

information. The right window support content sharing and screen sharing. When the right side screen casting is disconnected, the sound does not automatically switch. Note:

  • HDMI、DTV、ATV can be the supported as original source.
  • Content sharing or Screen sharing can be supported. Movie Watch multiple movies at the same time.

Press    /    button to launch quick menu settings, select Quick Tools > Multi View.

2. Choose Movie template.

3. Enable Cast function(content sharing) on your mobile device, please refer to Connecting to External

Devices > Content Sharing in this manual. 19Benefits of Smart TV

4. You can choose to watch in split-screen mode during content sharing, with the original casting content

displayed in the left window, and the right window showing the content waiting to be cast. When the content sharing is disconnected, the sound does not automatically switch. Note:

  • Content sharing is only supported.
  • Some picture modes and settings may not be available under Multi View.
  • The image may differ. Please refer to the actual product. How to exit Multi View There are several ways to exit Multi View. It is recommended that you press    /    button to exit Multi View. Note:
  • Some operations will make Multi View to exit. Use Energy Saving Functions Use energy saving functions to reduce the TV power consumption. Use Timer Settings Use the following timer setting functions to reduce the TV power consumption. Press     button on your remote control to select Settings > System > Power & Energy.
  • Energy Modes You can set energy mode when the TV is not use. You can select Low, Optimized, Increased.
  • Shut-Off Timer Set timers to turn TV off and save energy.
  • Sleep Timer Set the sleep timer to automatically turn the TV off within a specified time: off, 10 Minutes, 20 Minutes, 30 Minutes, 40 Minutes, 50 Minutes, 60 Minutes, 90 Minutes and 120 Minutes.
  • Auto Sleep Set the amount of time that you would like the TV to auto power off after a period of no activity.
  • Power On Timer Type Set the type: Off, Daily, Once.
  • Power On Timer Set the clock for the time you want the TV to turn on automatically.
  • Power Off Timer Type Set the type: Off, Daily, Once.
  • Power Off Timer Set the clock for the time you want the TV to turn off automatically. 20Benefits of Smart TV Adjust Brightness of the Picture
  • Automacic Light Sensor Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Automatic Light Sensor. Enable the TV to automatically adjust the picture settings according to the amount of ambient light in your room.
  • Light Sensor Shift Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Light Sensor Shift. Enable the TV to automatically adjust the picture settings according to the amount of ambient light in your room. If you set Automatic Light Sensor to be Off, The Light Sensor Shift menu can't be selected. Note:
  • Options may not be applicable depending on your model/country/region and the picture mode you selected. Play Audio Only Select your desired input, then press    /    button on your remote control, select Sound > Audio Only. When this option is selected, the screen will not display the picture, only audio can be heard. This can lower the TV power consumption. Note:
  • This function may not applicable in some input sources. 21Connecting to External Devices Connection Guide Remote & Accessories
  • Connect Remote Control
  • Control the TV with a Keyboard, Mouse or Gamepad Connecting Bluetooth Devices
  • Turn on Bluetooth Feature on your TV
  • Connect a Bluetooth Device
  • Listen to the Audio through Bluetooth Devices
  • Listen to your Mobile Device Audio through the TV Bluetooth Speaker Displaying screen or content of external device on the TV
  • Using AirPlay and HomeKit
  • PC Sharing Connecting Input Devices
  • PC Connecting Output Devices
  • Speakers or other Audio Receivers
  • Digital Audio System with ARC/eARC Remote & Accessories Connect remote controls or other accessories, such as keyboard, mouse and gamepad, to interact with your Smart TV easily. Connect Remote Control Connect a Bluetooth remote control Pair the Bluetooth remote control with the TV.

1. To pair the Bluetooth remote control to the TV after you power the TV on for the first time, there will be

instructions on how to pair the remote control. 22Connecting to External Devices

2. If your remote control fails to pair with TV, keep the remote control within 10 feet (304.8 cm) from the TV.

You can choose one of the following ways to pair: Method1: While holding     button, press     button for 3 seconds. Method2: Press and hold    /    button at least 3 seconds to start pairing. Note:

  • For some remotes, it can only function after the TV software is updated.

If your remote control fails to pair with TV, check the Bluetooth is set On by pressing     button to select Settings > Remotes & Accessories > Bluetooth to On.

  • This function may not be applicable in some models/countries/regions.
  • If an error occurred while trying to pair the remote control, it could have been caused by interference. Try to remove what is causing the interference and try pairing again.
  • If an error occurred with the remote control while using sufficiently charged batteries, you can take out the batteries for 1~2 seconds then insert them back again. Now the remote control will work normally.
  • The remote control cannot be paired to the TV while the TV is in standby mode. Use HDMI&CEC Use the TV's remote to control external devices that are connected to the TV by an HDMI cable. The external devices need to support HDMI&CEC function. Options may differ depending on your model/country/region and the content you are watching. Please refer to the specific product. HDMI format function Press     button to select Settings > Channels & Inputs > External Inputs > HDMI Format. Please select Enhanced Format or Enhanced Pro if your HDMI device supports 4K HDR. If it does not support 4K HDR, please select Standard Format. If you are not sure, please select Auto. Note:
  • This function may not be applicable in some models/countries/regions.
  • The options above will vary depending on the model variant used.
  • HDMI cables must be used to connect HDMI & CEC compatible devices to your TV.
  • The HDMI & CEC feature of the connected device must be turned on.
  • If you connect an HDMI device that is not HDMI & CEC compatible, all the HDMI & CEC control features do not work.
  • If the connected HDMI device does not support HDMI & CEC control, the feature will not work.

2. Connect an HDMI&CEC compliant device to the TV.

23Connecting to External Devices

3. Turn on the connected external device. The device is automatically connected to the TV. After connection

is finished, you can access the menu of the connected device on your TV screen using your TV remote control and control the device.

4. When CEC control is enabled and HDMI & CEC compatible external devices are turned off, the TV will

enter the standby mode. The function needs to be supported by the external device. Enabling device auto power off Press     button to select Settings > Channels & Inputs > External Inputs > Device auto power off. Set to On to turn off CEC compatible external devices when the TV is turned off. Enabling TV auto power on (Display Auto Power On) Press     button to select Settings > Channels & Inputs > External Inputs > TV auto power on (Display Auto Power On). Set to On to turn on the TV when CEC compatible external devices is turned on. Enabling TV auto power off (Display Auto Power Off) Press     button to select Settings > Channels & Inputs > External Inputs > TV auto power off (Display Auto Power Off). Set to On to turn on the TV when CEC compatible external devices is turned on. Enabling Serial/IP Control Port Establish communication with PC through LAN or serial port on the TV, you can input commands on PC to control the TV, such as turn on/off the TV, select an input source or adjust the OSD menu , etc. Press     button to select Settings > Channels & Inputs > External Inputs > Serial/IP Control Port. When set to On, the serial/IP control port can be used. Enabling Control4 Control Port Press     button to select Settings > Channels & Inputs > External Inputs > Control4 Control Port. Control4 offers a personalised and unified smart home system to automatically control connected devices including lighting, audio, video, climate control, intercom, and security. Control and linkage between devices can be achieved through drivers and protocols provided by Control4.

  • Turn on Control4 Control Port and agree the linkage on the console, then the console can receive commands from controller and perform basic operations, such as turning on or off, volume up or down, changing channels.
  • Turn off Control4 Control Port on the console, Control4 device is unable to control the console. Note:
  • This function may not be applicable in some models/countries/regions.
  • To use this function, End User License Agreement and corresponding Smart feature privacy policy/terms and conditions may be required to be agreed to.
  • Make sure your console and Control4 device are connected to the same network environment.

If you want to turn on the console via Control4 device, please turn on Wake on Cast or Screenless Mode by pressing     button to select Settings > System > Power & Energy. 24Connecting to External Devices Related information HDMI & CEC Issues on page 86 Control the TV with a Keyboard, Mouse or Gamepad Connect a keyboard, mouse or gamepad to control your TV easily. How to connect a keyboard, mouse or gamepad Connect a USB keyboard, mouse or gamepad Plug the keyboard, mouse or gamepad cable into the USB port of your TV. Connect a Bluetooth keyboard, mouse or gamepad Find the Bluetooth device name in Settings > Remotes & Accessories and select it.

Press     button to select Settings > Remotes & Accessories > Bluetooth and set Bluetooth to On.

2. Before pairing your Bluetooth device, make sure it is in the pairing mode and placed within pairing range.

To put your Bluetooth device in pairing mode, refer to the user manual of your device.

Locate the Bluetooth device by pressing     button to select Settings > Remotes & Accessories and select it. Note:

  • Keyboard, mouse, or gamepad connected via USB or Bluetooth technology may not be usable with some Apps.
  • If your device was not detected, position it closer to the TV or move away obstacles between them and try again.
  • Bluetooth function may not be supported depending on the models/countries/regions.
  • A maximum of four Bluetooth gamepads can be connected to the TV. If the TV has connected to a relatively high power Bluetooth device, or the gamepad is of high power Bluetooth, up to two gamepads can be connected.
  • For more information about how to connect a Bluetooth device, refer to the Bluetooth device's user manual. Using the Gamepad Supported gamepad models It is recommended that you use a gamepad compatible with the TV. Here is a suggestion list:
  • Xbox Elite controller 25Connecting to External Devices
  • Press to mute Press and hold left and right joystick at the same time Power off/Power on 26Connecting to External Devices Button Description Touch pad (if controller has a touchpad) Available when using the Browser Note:
  • The image of gamepads above may vary. Please refer to the actual product.
  • Some keys may not be available depending on gamepad models.
  • The operation may differ depending on inputs, apps or cloud games. Related information Connecting a Bluetooth Device on page 27 Connecting Bluetooth Devices You can connect to devices using Bluetooth technology. Press     button on your remote and select Settings > Remotes & Accessories and set Bluetooth to On. Note:
  • Bluetooth function may not be applicable in some models/countries/regions. Turn on Bluetooth Feature on your TV Press     button on your remote and select Settings > Remotes & Accessories and set Bluetooth to On. If you want the TV can be searched by other Bluetooth devices, press     button to select Settings > Remotes & Accessories > Visibility to On. Connect a Bluetooth Device To pair a Bluetooth device, such as Bluetooth headphones, speakers, keyboards, mouse or even mobile devices:

Press     button on your remote and select Settings > Remotes & Accessories and set Bluetooth to On.

2. Before pairing your Bluetooth devices, make sure they're in pairing mode and put devices within range of

the TV. To put your Bluetooth devices in pairing mode, refer to the user manual of devices.

Press     button to select Settings > Remotes & Accessories > Pair accessory to put the TV in pairing mode. A list of available Bluetooth devices will be displayed.

4. Select the desired device from the list, then follow the onscreen instructions. If you are prompted to enter a

passcode, refer to the user manual of the device. After pairing is completed, the device is connected and is stored to the TV. Note:

  • Up to one Bluetooth remote control and one Bluetooth audio devices can be connected at the same time. When two Bluetooth audio devices are currently connected, please disconnect one before connecting the new one.
  • Some compatibility issues may occur depending on the Bluetooth device support.
  • Bluetooth keyboard, mouse and gamepad may not be functional with some applications. 27Connecting to External Devices
  • The TV and Bluetooth devices may become disconnected if the distance between them is too long.
  • This function may not be applicable in some models/countries/regions. Listen to the Audio through Bluetooth Devices

1. Pair the Bluetooth audio devices using the TV Bluetooth setup process. Refer to the user manual of your

audio device, such as Bluetooth speaker or sound bar, for detailed instruction.

Press     button on your remote control to select Settings > Display & Sound > Audio Output, and then select the Bluetooth Speaker option to listen to the audio through bluetooth devices. Note:

  • Compatibility issues may occur depending on the Bluetooth device.
  • Sound quality may be affected by any obstacles between the Bluetooth audio device and the TV, or other connection issues.
  • If the Bluetooth audio device fails to connect, check the Bluetooth status of the device is working correctly.
  • The TV and Bluetooth devices may become disconnected if the distance between them is too long.
  • This function may not be applicable in some models/countries/regions. Listen to your Mobile Device Audio through the TV Speaker Mobile devices are connected to the TV via Bluetooth and audio is played via the TV speaker. When your mobile device is connected to the TV via Bluetooth, you can play your mobile device music through the TV built-in speakers. Go to your mobile settings to enable Bluetooth and choose the TV to connect. To use this function, make sure to select TV Speaker at     > Settings > Display & Sound > Audio Output. Note:
  • This function may not be applicable in some models/countries/regions. Related information Select Speakers on page 45 Screen Sharing You can mirror the screen of your mobile device (Android) or PC (Windows 10 and above) on the TV. 28Connecting to External Devices

1. Set your TV to the wireless network connection.

Press     button to select Apps > Connection Tips select Screen Sharing.

3. Turn on the WLAN network of your device.

4. Turn on the casting function of your Android/Windows10 device. The function name and location will be

different according to your device. The feature may be called "Wireless display", "Smart view", "Wireless projection", etc.

5. Find the TV name in the searching list of your device and select it to connect to your TV. Your mobile

device's screen will be mirrored once you select your TV. You can close Screen sharing application with BACK or EXIT button. Note:

  • Some mobile devices may not support casting feature. To check whether your device supports casting, refer to the device's user manual.
  • If you are using an Apple device, refer to Connecting to External Devices > Using AirPlay and HomeKit in this manual. Content Sharing Content Sharing allows you to view media content, like videos, music or photos saved in your mobile (Android) or PC (Windows 10 and above) device on your TV screen. You can also share videos from streaming apps on mobile device to the TV. 29Connecting to External Devices Share Media Content from your Device

1. Connect your TV and device to the same network.

Turn on Content Sharing at     > Settings > System > Content Sharing.

3. Choose a media content on your device and select cast setting or icon. The procedure, setting name, icon

and location may vary depending on the device. Please refer to the mobile device or PC's user manual for specific settings steps.

4. Find the TV name in the search list of your device and select it.

5. Agree in TV request pop-up window, and wait for the connection progress to complete. When you connect

a device for the first time, a pop-up will appear:

  • Always Agree: Select Always Agree to set your device as a trusted device, and there will no pop-up from the second time.
  • Agree: Select Agree and TV will play the content sharing from the device.
  • Disagree: Select Disagree and TV will not play the content sharing from the device. Play Media Content from your Device on the TV You can connect media content saved in your Android/iOS/PC device to your local network and play the content on your TV.

1. Connect your TV and Android/iOS/PC device to the same network.

Turn on Content Sharing at     > Settings > System > Content Sharing.

3. Make sure your media content in your Android/iOS/PC device are visible through the local network.

On your TV, select a device with media content at     > Settings > Apps > MediaCenter, or     > Your apps > MediaCenter. The media content list in your Android/iOS/PC device appears.

5. Select a media content item from the list to play.

  • Content may not be played depending on the file format.
  • Content may not be played smoothly, or the function may not work properly due to the network condition. PC Sharing Connecting a PC with HDMI cable The TV can connect to a PC to use your TV as a PC monitor.

1. Connect your PC to the TV port labeled with HDMI using a HDMI cable (not provided).

When the connection is completed, press     /     button and select the corresponding HDMI input. Note: 30Connecting to External Devices

  • For better image quality, set the PC's resolution, and make sure the resolution is supported by the TV.
  • If there is no sound from your TV, change the PC's audio settings.
  • If you want to connect your PC and TV wirelessly, please refer to Connecting to External Devices > Content Sharing or Connecting to External Devices > Screen Sharing in this manual. Screen Sharing (Win 10)

1. Connect your PC to Wi-Fi network.

2. Select 'Cast' function on your PC. The function name and location may be different, depending upon your

3. Select your TV name in the device list to connect to your TV.

  • Screen Sharing performance may vary by your PC device. AirPlay Please refer to Connecting to External Devices > Using AirPlay and HomeKit > Using AirPlay in this menu. Using AirPlay and HomeKit Note:
  • This function may not be applicable in some models/countries/regions.
  • Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Using AirPlay Use AirPlay to wirelessly share audio and video content from your iPhone, iPad, or Mac to your TV. Stream music and videos, share your photos, or mirror exactly whatʼs on your deviceʼs screen. AirPlay is a source in Inputs. Press the    /    button on your remote control to show the input list, then select AirPlay to enter AirPlay. Then you can select AirPlay and HomeKit Settings. You can also find AirPlay and HomeKit settings in system settings on your TV. How to use AirPlay:

1. Make sure your Apple device is connected to the same network as your TV.

Locate the AirPlay icon on supported media apps, or the Screen Mirroring icon in Control Center on your Apple device. Depending on the content, these steps may vary:

To mirror your deviceʼs screen, open Control Center and tap Screen Mirroring    .

To stream audio from supported music or podcast apps, tap AirPlay audio    .

To stream video from supported apps, tap AirPlay video    .

3. Select your TV from the list to begin using AirPlay.

  • An AirPlay-enabled TV. 31Connecting to External Devices
  • The TV and Apple devices are connected to the same network.
  • The icon is only for reference. In some apps, you may have to tap another icon first.
  • If an AirPlay passcode appears on your TV screen, enter the passcode on your Apple device to continue. Using HomeKit Use HomeKit to easily and securely control your TV using your Apple devices.

1. To set up HomeKit, open AirPlay and HomeKit settings on the TV. Locate the HomeKit section and select

2. The HomeKit setup screen will display a pairing QR code on the TV. Use your iPhone or iPad to scan the

QR code, then follow the on-screen directions to complete HomeKit setup. Note:

  • Available operations vary depending on the version of the app and software. Connecting a Set Top Box Before connecting a Set Top Box to the TV, make sure the TV and Set Top Box are switched off. Most STB's can be connected via HDMI, HDMI offers the best picture and sound quality. For more information about how to connect a Set Top Box to your TV, please refer to Connecting to External Devices > Connecting Audio Visual (AV) Devices in this manual. When the connection is completed, turn on your TV and Set Top Box, switch to the input source by pressing Press     button on your remote control to select Inputs or press the    /    button to change to the port that you connected your Set Top Box to. Connecting a Blu-ray or DVD Player Before connecting a Blu-ray or DVD player to the TV, make sure the TV and Blu-ray or DVD player are switched off. It is recommended to connect your devices with a HDMI cable (if HDMI port is available) to enjoy better picture and sound quality. For more information about how to connect a Blu-ray or DVD player to your TV, please refer to Connecting to External Devices > Connecting Audio Visual (AV) Devices in this manual. When the connection is completed, turn on your TV and Blu-ray or DVD player, switch to the input source by pressing Press     button on your remote control to select Inputs or press the    /    button to change to the port that you connected your Blu-ray or DVD player to. Connecting USB Devices Connect USB devices, such as hard drives and USB memory sticks for browsing photos or listening to music. Read before connecting USB devices USB disk sizes 4GB, 8GB, 16GB, 32GB, 64GB, 128GB and other common market sizes are supported. Up to 8TB hard drives are supported. Supported formats: NTFS, FAT32. 32Connecting to External Devices Connect USB devices

1. Connect USB device to your TV port labeled with USB.

Press     button on your remote control and select Media Center from apps.

3. Select the content you want to play or view. For more information, please refer to Entertainment > Media in

this manual. Precautions when using the USB storage device function The USB storage device function can be used to record and view digital broadcast programmes. Read the precautions below before recording or viewing programmes by using the USB storage device function. Note:

  • Be sure to select the correct country/region for use.
  • Use with incorrect settings may violate certain laws or other regulations and may result in criminal punishment. In such cases, our CORPORATION and the Group shall bear no responsibility whatsoever.
  • Recorded programmes saved in the USB storage device can only be viewed on this TV. They cannot be viewed when connected to another TV (including the same model of TV), a PC, or other devices.
  • Certain digital cameras may not be compatible with the TV. Connecting Headphones Connect a pair of headphones (not provided) to your TV port labeled with HEADPHONE. To output sound only with headphones, press     > Settings > Display & Sound > Audio Output > Wired Headphone. Note:
  • Headphone port may not be available in some models.
  • Headphones with microphones are not supported. 33Connecting to External Devices Connecting Audio Visual (AV) Devices The TV can connect to audio visual devices (including VCR, DVD player or recorder, video camera, Set-Top box, satellite receiver, etc.) with a composite video cable or HDMI cable as input sources. Connect with a composite video cable

1. Connect an AV device to the TV port labeled with AV IN using a composite video cable (not provided).

When the connection is completed, using your remote control, press    /    button and select AV as the input source. Note:

  • AV IN port(s) may vary depending on model type.
  • AV IN port(s) may not be available in some models. Please use other port(s) to connect AV devices.
  • For some models, RCA Jack to AV cable may not be supplied. Connect with a HDMI cable

When the connection is completed, using your remote control, press    /    button, and select the corresponding HDMI input. Note:

  • Please refer to the User Manual of your device for step-by-step instructions.
  • Some devices, such as DVD players, require the HDMI signal to be set to the correct format in the device settings. Please consult your device user manual for instructions.
  • If there is no sound from your TV, configure the device audio settings. Related information Use HDMI&CEC on page 23 34Connecting to External Devices Connecting Speakers or Other Audio Receivers The TV can output sound by connecting to speakers, digital sound bars, audio amplifiers, passive bass speakers, etc. with a digital audio cable to enjoy a better listening experience.

1. Connect speakers or other audio receivers to the TV port labeled with DIGITAL AUDIO OUT using a digital

audio cable (not provided).

2. Switch on the connected audio device first, then switch on the TV.

When the connection is completed, press     button on your remote control to select Settings > Display & Sound > Sound > Audio Output and choose OPTICAL (S/PDIF). Note:

  • If you prefer to use Audio Return Channel/Enhanced Audio Return Channel, please refer to Connecting to External Devices > Connecting a Digital Audio System with ARC/eARC in this manual.

You can connect the DIGITAL AUDIO OUT port on the back of the TV to the optical port on the amplifier. Then go to     > Settings > Display & Sound > Sound > Digital Audio Output > Digital Audio Format to choose to select Dolby Audio - Dolby Digital to receive the Dolby Digital audio. Connecting a Digital Audio System with ARC/eARC If you would like to use the Audio Return Channel (ARC) or enhanced Audio Return Channel (eARC) feature to send sound from the TV by a HDMI cable to a digital sound system, you can connect it to the HDMI (ARC/ eARC) port of your TV.

1. Connect digital audio system to the TV port labeled with HDMI ARC/eARC using a HDMI cable (not

2. Power on the sound system.

Press     button on your remote control to select Settings > Display & Sound > Audio Output > HDMI (ARC/eARC). If the device supports eARC function, press     button and select Settings > Display & Sound > Sound > eARC to Auto. A DVD or Blu-ray player can connect to the TV port labelled with HDMI as a signal input, the TV can connect to an amplifier or sound bar through the TV HDMI ARC/eARC port to output sound at the same time. This is a series connection. HDMI cables are not supplied. 35Connecting to External Devices    Audio visual devices as input sources    Audio system Note:

By using this feature, you can also control the sound system with your TV remote instead of using the remote control from the connected device. Enable HDMI Control by Pressing     button to select Settings > Channels & Inputs > External Inputs > HDMI control.

  • To use this feature, audio system must support ARC/eARC function. If it does not support ARC/eARC, you need to connect with DIGITAL AUDIO OUT.
  • If the audio system has an Input Selector feature, then make sure to change it to TV.
  • Some audio system may not support series connection.

5.1 CH (channel) audio is available when the TV is connected to an external device that supports 5.1

channel surround sound. You can press     button on your remote control to select Settings > Display & Sound > Sound > Digital Audio Output > Digital Audio Format to choose Dolby Audio - Dolby Digital Plus to receive the 5.1 channel audio. 36Settings Overview Picture Adjust picture general settings and other advanced picture settings. Choose a picture mode Press     button on your remote control to select Settings > Display & Sound > Picture > Picture Mode. Select a pre-set picture mode to best suit the content you are viewing. Note:

  • Options may differ depending on your model/country/region and the content you are watching. Please refer to the specific product. When you use a normal signal If you would like to configure the settings for your picture, then there are some types of picture modes available:
  • Vivid (Dynamic) You can enjoy vivid experience.
  • Standard Use Standard mode for watching normal content, such as News, Drama or Documentaries.
  • Sports (Cricket / Football) Optimized picture for watching sports.
  • PC/Game Enable Game Mode to optimize the TV's settings to enjoy a better gaming experience with a PC or a game console connected to the TV.
  • Energy Saving Energy Saving mode can save energy.
  • Theater Day (Cinema / Cinema Day) Theater Day corresponds to the quality effect of different ambient brightness scenes.
  • Theater Night (Cinema Night) Theater Night corresponds to the quality effect of different ambient brightness scenes.
  • FILMMAKER MODE A picture quality mode.
  • Customzation When you set up Personalized customization at INTELLIGENT PICTURE, the TV may switch to this mode automacically. When you use a HDR signal HDR (high dynamic range) can improve the viewing experience with higher contrast and vivid colors. Bright whites look brighter and dark blacks look darker. TV can display a wide range of colors. Note:
  • When you use a HDR signal, the picture mode is HDR picture mode. 37Settings Overview When you use a Dolby Vision signal Inspired by cinema technology, Dolby Vision is the format that allows your TV to deliver a full range of colors, high dynamic range images, brighter whites and dark blacks using scene-by-scene calibration. Note:
  • When you use a Dolby Vision signal, the picture mode is Dolby Vision picture mode. Apply Picture Settings Press     button on your remote control to select Settings > Display & Sound > Picture > Apply Picture Settings. Adjust current picture mode to apply to all sources (Including both external devices and OTT sources) or just current source. Use the Brightness function Press     button on your remote control to select Settings > Display & Sound > Picture > Brightness. You can configure picture mode settings that provides the best viewing experience. Note:
  • Options may not be applicable depending on your model/country/region and the picture mode you selected.
  • Local Dimming Dynamically control the backlight brightness of the screen to get better overall contrast levels.
  • Peak Brightness Optimizes contrast especially in dark scenes by analyzing the screen's luminance levels in real time and making bright areas brighter.
  • Brightness (Backlight Level) Adjust the Brightness level to generate lighter or darker images.
  • Contrast Adjust the Contrast level to increase or decrease how bright images appear.
  • Black Level (Brightness) Adjust the HDMI Level to enhance current content.
  • Dark Detail Enhance the dark details by analysing the luminance level of the signal in real time.
  • Gamma Adjust the Gamma to alter how the TV will respond to the grayscale content. In a dark room choose a Higher number like 2.2. In a brighter area select a Lower number like 2.0. In general, 2.4 is normally recommended.
  • Dynamic Tone Mapping Automatically adjust brightness and gradient balance by analysing the brightness level of HDR content. This function may not be applicable in some models/countries/regions and only be visible when in HDR mode. 38Settings Overview
  • HDMI Dynamic Range Adjust the HDMI signal range to be more suitable for the content. (HDMI mode only)
  • HDR Enhancer Enhance contrast and color of the SDR content to HDR-like picture quality.
  • Fast Backlight Control Improve the speed at which the backlight follows the image and reduce the backlight tailing. This function may not be applicable in some models/countries/regions. Please refer to the specific product. Color Settings Press     button on your remote control to select Settings > Display & Sound > Picture > Color. Adjust the Hue, Saturation and Brightness of the color.
  • Color Adjust the color intensity of the picture for a more vibrant image.
  • Hue Adjust the hue of the picture.
  • Color Temperature Adjust how warm (red) or cool (blue) the white areas of an image appears.
  • Low Blue Light(Night Mode) Eye care: reduce the emission of blue light. This function may not be applicable in some models/countries/regions.
  • Color Space Change the range of colors the TV displays.
  • Dynamic Color Enhancer Dynamically adjust the color vividness and enhance the color details on each scene of the picture. Note:
  • Options may not be applicable depending on your model/country/region and the picture mode you selected. Clarity Settings Press     button on your remote control to select Settings > Display & Sound > Picutre > Clarity. Enhance the sharpness and details of the picture. Adjust the fast-moving object's smoothness and motion clarity.
  • Sharpness Adjust how sharp or soft edges of images appear.
  • Smooth Gradient Eliminates image layering and dark field noise.
  • Noise Reduction Improve how clear the picture appears by reducing noise. 39Settings Overview
  • MPEG Noise Reduction Reduce MPEG block noise to provide clearer edge transitions.
  • Motion Enhancement Reduce seeing afterimages that are left on the screen when viewing fast-moving objects. If you select Custom, you can configure Blur Reduction and Judder Reduction manually.
  • Judder Reduction Reduce judder and smooth the motion using adaptive frame interpolation of the input video.
  • Blur Reduction Reduce fast-moving picture blur and enhance picture clarity.
  • Motion Clearness Improve how clear the picture appears when viewing.
  • Precision Detail Unlock richer Dolby visual content, enhance contrast between light and dark areas, increase layering and texture. Note:
  • Options may not be applicable depending on your model/country/region and the picture mode you selected. Calibration Settings Press     button on your remote control to select Settings > Display & Sound > Picture > Calibration Settings. Note:
  • Options may not be applicable depending on your model/country/region and the picture mode you selected.
  • Color Tuner Adjust the Color, Hue, Saturation and Brightness of color settings.
  • White Balance Adjust the intensity of red, green and blue lights to view the true colors of all images in the picture.
  • Gamma Calibration Adjust selected Gamma curve.
  • Calman Service Adjust the picture quality of the TV by a Calman client on PC. Reset the picture settings Press     button on your remote control to select Settings > Display & Sound > Picture > Reset. You can select the range of picture settings you want to restore:
  • Reset All Restore all picture settings parameters to the initial state. 40Settings Overview
  • Reset Current Restore the picture parameters of current picture mode to the initial state. Screen Change the picture size and use the overscan function. Note:
  • This function may vary depending on the version of the software. Change the Picture Size Press     button on your remote control to select Settings > Display & Sound > Screen > Picture Size. You can adjust the Aspect Ratio to stretch or zoom the picture. You can choose from the following settings: Auto, 4:3, Zoom or 16:9. Note:
  • Options may differ depending on your model/country/region and the content you are watching. Please refer to the specific product. Related information Picture Issues on page 79 Use the Overscan function Press     button on your remote control to select Settings > Display & Sound > Screen > Overscan. Change the video size settings to slightly crop the edges of the displayed image. Panel Maintenance Panel Refresh Perform the panel refresh function to reduce image retention effects. Due to the optical characteristics of OLED displays, image retention may occur after the TV has been used for an extended period of time. Panel Refresh is recommended to correct picture quality issues and prevent image retention. Do not remove the power plug from the socket when you want to turn off the TV. Please press the power button on the remote to turn the TV off and Panel Refresh will be operated automatically when the TV is in standby mode. The power indicator light will blink when Panel Refresh is in progress. The whole progress will be completed within 10 minutes, during the process, the screen will be turned off, once completed the TV will go to standby mode. You could also choose to manually start Panel Refresh. To manually start Panel Refresh, press     button on your remote control to select Settings > Display & Sound > Screen > Panel Refresh. Note:
  • This function is only available for OLED models. 41Settings Overview Panel Maintenance Perform fast maintenance to correct picture quality issues after your TV has been turned on for an extended period of time. This process will be completed within 10 minutes. During the process, the screen will be turned off, please do not disconnect the power to the TV. Flashing light indicates panel maintenance in progress.(The color and position of the flashing light will vary depending on the model.) If the TV is switched on during the maintenance, the process will be stopped. You could also choose to manually start Panel Maintenance. To manually start this function, press     button on your remote control to select Settings > Display & Sound > Screen > Panel Maintenance. Note:
  • This function is only available for OLED models.
  • Do not touch the display during the maintenance process. Screen Shift Helps to reduce image retention on the OLED TV by employing an imperceivable pixel shift algorithm. Press     button on your remote control to select Settings > Display & Sound > Screen > Screen Shift. Note:
  • This function is only available for OLED models.
  • When you select Panel Refresh menu, press"0000", show this menu. Sound Adjust sound mode and other advanced sound settings. Choose a Sound Mode Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Sound Mode. Select a preset sound mode suitable for the content type or the listening environment.
  • Auto Mode The sound mode will be adjusted automatically.
  • Standard In Standard mode, the TV delivers a flat frequency response, which preserves the natural characteristics of the original sound.
  • Theater (Cinema) Theater mode increases the surround sound effect and provides a more prominent bass response.
  • Sports (Football / Cricket) Optimized sound for watching Sports events.
  • Music In Music mode, low and high frequencies are emphasised to enhance musical instrument reproduction. 42Settings Overview
  • Speech In Speech mode, low and high frequencies are attenuated to improve the reproduction and clarity of the human voice.
  • Late Night In Late Night mode, the TV will improve the reproduction and clarity of the human voice with a low volume level.
  • Game Mode Enable Game Mode to optimize the TV's settings to enjoy a better gaming experience with a PC or a game console connected to the TV.
  • Intelligent Sound When the Intelligent Sound is on, the TV recognizes the sound and enhances the sound quality. This function may not be applicable in some models/countries/regions. Note:
  • Some Mode may not be applicable in some models/countries/regions.
  • Sound mode adjustment is only available when you select TV speaker as audio output. Related information Sound Issues on page 80 Adjust the Sound Quality Note:
  • Some function may not be applicable in some models/countries/regions.
  • Options may differ depending on your model/country/region and the content you are watching. Please refer to the specific product. Dolby Atmos Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Sound Effect Processing > Dolby Atmos. Set Dolby Atmos to On to enhance the richness of sound, and you can enjoy an immersive listening experience. This function is only applicable when Intelligent Sound Mode is not selected. DTS Virtual:X Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Sound Effect Processing > DTS Virtual:X. Enable for getting three-dimensional surround sound. This function is only applicable when Intelligent Sound Mode is not selected. Dolby Atmos virtualization Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Dolby Atmos virtualization. Enable sound Dolby Atmos virtualization. 43Settings Overview This function is only applicable when Intelligent Sound Mode is not selected. Dolby Audio Dialogue Enhancement Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Dolby Audio Dialogue Enhancement. Enable sound Dolby Audio Dialogue Enhancement. Auto Acoustic Tuning Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Advanced Settings > Auto Acoustic Tuning. Optimize the sound output acoustics according to the listening environment.
  • Room Acoustic Tuning(ON/OFF) Optimize the sound effects in different room environments.
  • Acoustic Tuning Setup Asoustic tuning setup by using the microphone on the remote control. Note:
  • This function may not be applicable in some models/countries/regions. Equalizer Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Advanced Settings > Equalizer. Boost the volume at different frequencies. This function is only applicable when Intelligent Sound Mode is not selected. Wall Mount Setup Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Advanced Settings > Wall Mount Setup. Automatically optimize the sound based on the position of the TV. Wall Mount Setup is only available when you select TV speaker as audio output. This function is only applicable when Intelligent Sound Mode is not selected. Subwoofer Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Advanced Settings > Subwoofer. Internal subwoofer provides a better bass effect. The switch needs to be turned on when the subwoofer is connected to the TV. Balance Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Advanced Settings > Balance. Adjust the left and right speaker strength to optimize audio for a specific location. 44Settings Overview Auto Volume Control Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Auto Volume Control. Automatic control over large volume changes while watching TV programs or films, providing a more comfortable and consistent volume. This function is only applicable when Intelligent Sound Mode is not selected. Volume Level Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Volume Level. Balance the sound volume of each source. Lip Sync Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Lip Sync. Synchronize the displayed image with the audio output. Reset Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Reset. Restore all of the sound settings to the factory default values. Related information Sound Issues on page 80 Select Speakers Press     button on your remote control to select Settings > Display & Sound > Audio Output. Select the speakers which you want to use. Options may differ depending on your model/country/region and the external speaker is enabled. Please refer to the specific product.
  • TV Speaker with Bluetooth
  • TV Speaker with HDMI
  • TV Speaker with OPTICAL
  • TV Speaker with Wired Headphone
  • Always TV Speaker 45Settings Overview Audio Output Settings Setup Tune the audio settings and quality of the TV. Note:
  • Some function may not be applicable in some models/countries/regions.
  • Options may differ depending on your model/country/region and the content you are watching. Please refer to the specific product. eARC Press     button on your remote control to select Settings > Display & Sound > Sound > eARC. Enable for higher fidelity audio transmission supported by audio device. This feature is available to set when     > Settings > Display & Sound > Audio Output is set to HDMI (ARC/eARC). Digital Audio Output Press     button on your remote control to select Settings > Display & Sound > Sound > Digital Audio Output. Select the digital audio output format that best suits the audio device type.
  • Passthrough The audio device outputs without any processing.
  • Digital Audio Format Select the digital audio output format that best suits the audio device type.
  • Digital Audio Delay Adjust the digital audio output delay time to sync audio from an external speaker with the images on the TV.

This feature is available to set when     > Settings > Display & Sound > Audio Output is set to HDMI (ARC/eARC) or OPTICAL (S/PDIF).

  • When using optical connection, PCM and Dolby Digital are suggested.
  • If your external audio device does not support Dolby or DTS, PCM is suggested. External Speakers Volume Press     button on your remote control to select Settings > Display & Sound > Sound > External Speakers Volume. Adjust the volume of devices that sound together with TV Speaker.
  • Wired Headphone 46Settings Overview HDMI Audio Device Guide Press     button on your remote control to select Settings > Display & Sound > Sound > HDMI Audio Device Guide. Click this menu to jump to the connection guide page. Audio Only Press     button on your remote control to select Settings > Display & Sound > Sound > Audio Only. When you select this option, the screen will not display the picture. You can only listen to the audio. Press any button except the power button, volume buttons and mute button to restore the picture. Related information Connecting Bluetooth Devices on page 27 Connecting Headphones on page 33 Connecting Speakers or Other Audio Receivers on page 35 Connecting a Digital Audio System with ARC on page 35 Intelligent Settings Adjust the intelligent picture/sound scene detection and adaptive enhancement. Intelligent Picture Note:
  • Some Intelligent picture function may not be applicable in some models/countries/regions.
  • Options may differ depending on your model/country/region and the audio output type. Please refer to the specific product. Personalized customization Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Personalized customization. Based on your personal preferences, select the tendency for the most comfortable brightness, colors, etc., and automatically generate a customized image mode that suits you best. Content Type Auto Detection Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Content Type Auto Detection. A picture quality mode, which can automatically switch according to the film source if you turn on. Auto Picture Mode Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Auto Picture Mode. Automatically sets the picture mode based on the content. 47Settings Overview Netflix Calibrated Mode Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Netflix Calibrated Mode. Watch Netflix with originally intended picture quality. This function may not be applicable in some models/countries/regions. Intelligent Scene Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Intelligent Scene. Analyzes the current scene and automatically optimizes the picture quality. Automatic Light Sensor Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Automatic Light Sensor. Enable the TV to automatically adjust the picture settings according to the amount of ambient light in your room. Light Sensor Shift Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Light Sensor Shift. Adjust the lower point of the dynamic backlight adjustment scope. This is a money-saving feature because it reduces power consumption. If you set Automatic Light Sensor to be Off, The Light Sensor Shift menu can't be selected. Auto White Balance Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Auto White Balance. Optimize the color temperature for the current condition of ambient light. If you set Automatic Light Sensor to be On, The Auto White Balance menu can be selected. AI Contrast Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > AI Contrast. Automatically darken dark areas and lighten light areas of images to see more details. AI Super Resolution Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > AI Super Resolution. Enhance image detail, eliminate image edge jagging, and adjust dynamically according to the image content. 48Settings Overview Enhanced Viewing Angle Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Enhanced Viewing Angle. Set to On to optimize your viewing angle, and you will enjoy a better watching experience. This function may not be applicable in some models/countries/regions. Related information Picture Issues on page 79 Intelligent Sound Note:
  • Some Intelligent Sound function may not be applicable in some models/countries/regions.
  • Options may differ depending on your model/country/region and the audio output type. Please refer to the specific product. Intelligent Sound Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Intelligent Sound. Analyzes the current scene and automatically optimizes the sound quality. Auto Sound Mode Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Auto Sound Mode. Automatically sets the sound mode based on the content. Notice:
  • Auto Sound Mode is available when Audio Output selects TV Speakers. Room Acoustic Tuning Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Room Acoustic Tuning. Optimize the sound effects in different room environments. Note:
  • This function is only applicable when Intelligent Sound mode is not selected. Acoustic Tuning Setup Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Acoustic Tuning Setup. Asoustic tuning setup by using the microphone on the remote control. Note:
  • This function is only applicable when Intelligent Sound mode is not selected. 49Settings Overview Auto Volume Control Press     button on your remote control to select Settings > Display & Sound > Intelligent Settings > Auto Volume Control. Activate to prevent the volume from changing when you switch TV channels. Note:
  • This function is only applicable when Intelligent Sound mode is not selected. Related information Sound Issues on page 80 Network & Internet You can connect to the internet with Wi-Fi, ethernet, or your phones hotspot. For additional information about Network & Internet, please refer to First Time Use > Connecting to the Internet in this manual. Quick Connect Press     button on your remote control to select Settings > Network & Internet > Quick Connect. Quick connect helps you to quickly connect to your WiFi by scanning QR code on your phone. Scanning always available Press     button on your remote control to select Settings > Network & Internet > Scanning always available. Let Google's location service and other apps scan for networks, even when Wi-Fi is off. Related information My TV cannot connect to the network. on page 73 Connect to a Wired (Ethernet) Network on page 4 Connect to a Wireless Network on page 4 Network Check Press     button on your remote control to select Settings > Network & Internet > Network Check. System You can adjust system settings. Note:
  • The menus displayed vary depending on models/countries/regions. Set Time Press     button on your remote control to select Settings > System > Date & Time. 50Settings Overview
  • Automatic date & time Set to use network-provided time. You can also set the current time manually when Off is selected. When Off is selected, the TV Network may not be working properly.
  • Set date Set the date.
  • Set time Set the time.
  • Set time zone Select your time zone.
  • Use 24-hour format Set the time to display in a 12 or 24-hour format. Use Timer Press     button on your remote control to select Settings > System > Power & Energy.
  • Sleep Timer Set the sleep timer to automatically turn the TV off within a specified time: off, 10 Minutes, 20 Minutes, 30 Minutes, 40 Minutes, 50 Minutes, 60 Minutes, 90 Minutes and 120 Minutes.
  • Auto Sleep Set the amount of time that you would like the TV to auto power off after a period of no activity.
  • Power On Timer Type Set the type: Off, Daily, Once.
  • Power On Timer Set the clock for the time you want the TV to turn on automatically.
  • Power Off Timer Type Set the type: Off, Daily, Once.
  • Power Off Timer Set the clock for the time you want the TV to turn off automatically. Note:
  • The above functions may not be applicable in some models/countries/regions. Set Language Press     button on your remote control to select Settings > System > Language. Adjust the default Language settings for the TV. Power & Energy Energy Modes Press     button on your remote control to select Settings > System > Power & Energy > Energy Modes. 51Settings Overview You can set energy mode when the TV is not use. You can select Low, Optimized, Increased. Shut-Off Timer Press     button on your remote control to select Settings > System > Power & Energy > Shut-Off Timer. Set timers to turn TV off and save energy. Power on behavior Press     button on your remote control to select Settings > System > Power & Energy > Power on behavior. Select the screen to start when powering on the TV. You can select Google TV home screen or Last used input. Power LED Press     button on your remote control to select Settings > System > Power & Energy > Power LED. You can set Power LED ON or OFF. Power On Mode Press     button on your remote control to select Settings > System > Power & Energy > Power On Mode. The device will turn on in the selected mode when the main power is reconnected. You can select On, Standby, Remember. Related information Use Timer on page 51 Configure Device Preferences Settings Keyboard Press     button on your remote control to select Settings > System > Keyboard. Adjust the default settings for the keyboard. Storage Press     button on your remote control to select Settings > System > Storage. You can check the Intermal shared storage, Free up storage. Ambient Screensaver (Ambient mode) Press     button on your remote control to select Settings > System > Ambient Screensaver (Ambient mode). Activate a screensaver when your TV displays a still image for a period of time. Set the time according to your preference. System sounds Press     button on your remote control to select Settings > System > System sounds. This is a switch for system sounds. 52Settings Overview Multi View Press     button on your remote control to select Settings > System > Multi View. For more about Multi View, please refer to Benefits of Smart TV > Multi View in this manual. Camera Smart Functions Press     button on your remote control to select Settings > System > Camera Smart Functions. Enjoy smart TV experience by connecting a camera. Restart Press     button on your remote control to select Settings > System > Restart. Restart your TV. Configure Advanced System Settings Press     button on your remote control to select Settings > System > Advanced System. Related information Alexa Setup on page 15 TV control with Alexa Set up the Amazon Alexa Service to control this TV using just your voice. Store Mode Select Store Mode to setup the TV in a retail setting. This mode enables E-Pos and other demo functions and is only intended for use in retail stores. When Store Mode is selected, press    /    button on your remote control to enter store mode settings. If you want to switch to Home Mode when the TV is in Store Mode, press    /    button on your remote control to enter Store Mode Settings and choose Home Mode. Alternatively, turn off Store Mode at     > Settings > System > Advanced System. Note:
  • Enabling Store Mode could increase energy consumption.
  • How to exit Store Mode varies depending on models/countries/regions. Do Not Sell or Share My Personal Information You can select ON or OFF. This function may not be applicable in some models/countries/regions. Clear Cache Clear cache, user data and temporary files for browser and applications. Turbo Mode You can enter Device Assistant and enable this function, which will help improve your system performance. 53Settings Overview Product Registration Visit the link or scan the QR code with another device (cellphone, tablet..) to complete your registration. Note:
  • The link and the QR code may be different in some countries/regions.
  • This function may not be applicable in some models/countries/regions. Aspect Configuration This function may not be applicable in some models/countries/regions. System message You can set up support settings. Note:
  • The menus displayed vary depending on models/countries/regions. System Message Press     button on your remote control to select Settings > Help & Feedback > System Message. View system message, including: Serial Number, Service Code, Software Version, etc. Support information Press     button on your remote control to select Settings > Help & Feedback > Support Information. View Support URL, Support Number, Email, etc. Signal Information press    /    > Help > Signal Information. Perform self diagnosis to test Video Format, Audio Format, Color Depth, etc. System Update Press     button on your remote control to select Settings > System > About > System update. Set your TV to receive the latest firmware. Provide software updates to continuously enhance your TV and correct any issues that may impact your user experience; therefore, recommend you to keep your TV connected to the Internet to automatically receive updates when they are available. You can select Upgrade from USB or Upgrade from Network. Note:
  • Please ensure the USB flash drive is inserted to the USB 2.0 port of the TV.
  • The update files must be located in the root directory of the USB device.
  • The format of the USB device must be FAT32 and the partition table type must be MBR. 54Settings Overview Change the TV name Press     button on your remote control to select Settings > System > About > Device name. You can rename your TV, you can select Change or Don't change. System About Status Press     button on your remote control to select Settings > System > About > Status. You can view IP address, serial numbers and other information. Legal information Press     button on your remote control to select Settings > System > About > Legal information. You can view legla information. Using Parental Control Note:
  • Tuner function may not be applicable in some models/countries/regions. Press     button to select Settings > Channels & Inputs > Parental Control. The Parental Control setting allows you to block content that is not appropriate for children to watch.

2. Create PIN window displays. Using the D-pad on your remote control, create the password.

3. You will see other Parental Control settings change from a greyed out state to highlighted. When

this occurs, begin adding other settings to the Scheduled Blocking, Channel Blocking, Program Blocking, Input Blocking, Change PIN and Reset features.

  • Scheduled Blocking Block certain channels, programs and inputs during certain periods of time.
  • Channel Blocking Block selected channels.
  • Program Blocking Block programs by ratings.
  • Input Blocking Block selected inputs.
  • Change PIN Change the PIN that you use to access Parental Control. Note: If you forget your password, call the Consumer Electronics Care Centre. 55Settings Overview
  • Reset Reset Parental Control back to the factory setting. Reset to Factory Default Press     button on your remote control to select Settings > System > About > Reset > Factory reset. Restore your TV to the factory default. Reset will clear your personal settings, information and data. Enter the PIN code on-screen to enable the Factory Reset. 56Entertainment Game Connect your game console or PC and adjust the settings to optimise the TV screen for better gaming entertainment. Play Games with a Gaming Device Step 1 Connect a Gaming Device

1. Connect your HDMI-supported game console or PC with a HDMI cable to the TV.

2. Switch on your gaming device.

Press    /    button. Select the connected gaming device as the input source. Note:

  • When connecting a gaming device that supports high refresh rate, please connect to the HDMI port that is labeled Ultra High Speed, 4K 120Hz or higher.
  • The position and type of the HDMI port differs depending on models. Please refer to the printed manual or quick setup guide included with the TV.
  • It is recommended to use the HDMI cable included with your gaming device, a Premium High Speed HDMI cable or an Ultra High Speed HDMI cable. Step 2 Adjust HDMI Format You can set HDMI Format to enhance the gaming performance.

2. Please select optimal format for the gaming device. For more information, please refer to Connecting to

External Devices > Use HDMI & CEC > HDMI Format function in this manual. Note:

  • The available HDMI format options may vary depending on the model/countries/regions. Game Settings Game Mode Press     button to select Settings > Display & Sound > Picture > Picture Mode > PC/Game. Enable Game Mode to optimize the TV's settings to enjoy a better gaming experience with a PC or a game console connected to the TV. Game Mode will allow:
  • Reducing input lag to make sure every press or click matches what is happening on the screen; 57Entertainment
  • Improving responsiveness to produce very little motion blur;
  • Processing YUV 4:4:4 format signals precisely to present accurate image colors. Note:
  • This function may not be applicable in some input sources or applications. Instant Game Response Press     button to select Settings > Display & Sound > Game Settings > Instant Game Response. You can enjoy a smooth viewing experience with external device connected to the TV when Instant Game Response is turned on. Note:
  • When Game mode is selected, Instant Game Response will not be switched off automatically. FreeSync/PC Sync Press     button to select Settings > Display & Sound > Game Settings > AMD FreeSync/AMD FreeSync Premium/AMD FreeSync Premium Pro/PC Sync. (The menu name will vary depending on your model type.) You can enjoy a smooth viewing experience with external device connected to the TV when FreeSync/PC Sync is turned on. This function may not be applicable in some models/countries/regions. High Refresh Rate Mode Press     button to select Settings > Display & Sound > Game Settings > High Refresh Rate Mode. Activation of the high refresh rate mode can improve the smoothness of the game screen. This function may not be applicable in some models/countries/regions. Game bar While a gaming device is connected or while using a gaming app, press    /    button on your remote control and launch Game bar. Set the game related settings easily by using the Game Menu. If more than one device is connected, switch to another device quickly by following the on screen menu.     Current status 58Entertainment Check the status, these items cannot be edited.
  • FPS: Shows the number of frames per second in real time.
  • HDR: Shows when HDR mode is detected.
  • VRR: Shows if FreeSync is detected.
  • ALLM: Shows if ALLM is detected.     Dark Detail Enhance the dark details by analyzing the luminance level of the signal in real time.     Brightness Adjust the Brightness level to generate lighter or darker images.     Instant Game Response When Instant Game Response is set to On, the TV will be optimized for low latency game mode. When Instant Game Response is set to Auto, the TV will detect the game signal and switch to low latency game model automatically (ALLM).     Crosshair Crosshair is an auxiliary tool mainly for FPS game, providing you with different shapes to select. Only supports crosshair at the center of the screen.     Game Guide Enter the Game Guide menu.     More Settings Enter the more settings. Note:
  • The image on your TV may differ from the image above depending on modes/countries/regions.
  • Game bar, and some options of Game menu may vary in some input sources, applications or models.
  • Some functions in Game Menu will not be available under certain circumstance. SoundBar Settings You can connect a soundbar and change the SoundBar Settings for best device audio quality. Connect to a soundbar

1. Connect a soundbar device to the TV port labeled with HDMI ARC/eARC.

When the connection is completed turn on the soundbar, the Audio Output is automatically switched to HDMI (ARC/eARC). If it is not automatically switched to HDMI (ARC/eARC), Press     button on your remote control to select Settings > Display & Sound > Audio Output > HDMI (ARC/eARC).

Turn on HDMI control by pressing     button on your remote control, then select Settings > Channels & Inputs > External Inputs > HDMI control. Adjust SoundBar Settings Press     button on your remote control to select Settings > Display & Sound > Sound > SoundBar Settings.

  • TV Mode Enable TV Mode to allow the connected soundbar to get all the sound modes of TV.
  • EQ Modes Choose your favourite EQ mode.
  • Surround Modes Enable to turn on the surround effect.
  • Bass Level Adjust the bass level.
  • Treble Level Adjust the treble level.
  • Dimmer Level Adjust the indicator brightness.
  • Wireless Speaker Connect to wireless subwoofer and wireless surround speakers.
  • Soundbar Acoustic Tuning Enable acoustic tuning of soundbar, providing the best surround sound experience. Before using this function:
  • Please keep the environment quiet.
  • Please make sure the TV is paired with the Bluetooth remote control.
  • Please hold the remote control in the usual watching position and point at the TV. Do not move your soundbar and remote control. To use this function, please turn off TV Mode in SoundBar Settings and select soundbar as the audio out.
  • Speaker Acoustic Calibration Adjust speaker acoustic settings. During the optimisation process, the soundbar volume will be automatically set and the microphone on the remote control will be activated.
  • Reset Reset current SoundBar Settings to factory mode. Note:
  • When the connection is successful, a notification will pop up automatically and you can choose to enter the SoundBar Settings directly. You can also enter the settings later through the setting menu. 60Entertainment
  • SoundBar Settings menu is only applicable for the specific soundbar types.
  • Options may differ depending on the model type.
  • If Audio Output is not in HDMI (ARC/eARC) or the ARC soundbar is not turned on, the SoundBar Settings menu cannot be adjusted, only the TV sound menu can be adjusted. Sports/Football Sports/Football mode setup in picture or sound settings Press     button on your remote control to select Settings > Display & Sound > Picture > Picture Mode > Sports/Football. Optimized picture for watching sports. Press     button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect > Sound Mode > Sports/Football. Optimized sound for watching sports events. Media Media is a central location for you to view or listen to different types of content, such as photos, music and movies. You can view media content through the following methods:
  • A USB thumb drive or hard drive.
  • Compatible mobile phone, tablet or other personal devices: you can stream movies, music and photos that are stored on compatible personal device and play or view the content on your TV. By default, there is Content Sharing displayed on the Media screen. If your mobile device is connected to the TV, its name also appears on the Media screen. For more information about Content Sharing, please refer to Connecting to External Devices > Content Sharing in this manual. Enjoy Photos/Audio/Video Stored on a USB Device You have some ways to enter Media:

Press     button to select MediaCenter from your Apps list on home page.

Press     button to select Settings > Apps > All Apps > MediaCenter > Open. Then select connected devices. Select the content you want to play on the screen, like pictures, videos and music. 61Entertainment 1 Search the content you want to play. 2 Arrange the content list by Grid, List. 3 Sort the content list by Name, Date Modified, Size.

Filter the content list by All Media, Music, Photos, Videos, Recorded. 5 Create a photo, music, or video playlist. Note:

  • Some options in the above table may not be available in some models/countries/regions.

1. Connect a microphone to the AV or USB port. Connection method may vary depending on the device you

3. Open an app on TV or share audio from your mobile device to enjoy Karaoke just at home.

  • Microphone Device Switch Microphone Device.
  • Microphone Volume Adjust microphone volume. If your microphone support volume up or down, the signal won't sync to Microphone Volume menu on TV. Note: 65Entertainment
  • This feature may not be available in some countries/regions/models. Related information Connection Guide on page 22 66Accessibility Features Screen Readers and Audio Description Note:
  • The menu is only for reference and may differ from the actual product. Talkback (Screen reader) Press     button on your remote control to select Settings > Accessibility > Talkback (Screen reader). Talkback is a screen reader accessibilit feature that assists visually impaired users by reading aloud on- screen text, menu items and other elements. It can also be set up to use with Accessibility Shortcut. TalkBack settings Press     button on your remote control to select Settings > Accessibility > Talkback (Screen reader) > Configuration. Text to Speech Press     button on your remote control to select Settings > Accessibility > Text to speech. Let you specify text-to-speech engine details and speech rate.
  • Speech Recognition and Synthesis from Google
  • Engine configuration Set the language-specific voice for the spoken text and install the voice data etc.
  • Speech rate Speed at which the text is spoken.
  • Listen to an example Play a short demonstration of speech synthesis.
  • Default language status English (United Stated) is fully supported. Audio description Press     button on your remote control to select Settings > Accessibility > Audio description. Hear a description of what's happening on screen in supported movies and shows. You can turn on or off this function. The menu is only for reference and may differ from the actual product. Text Display Settings Note:
  • The menu is only for reference and may differ from the actual product. Text Scaling Press     button on your remote control to select Settings > Accessibility > Text Scaling. You can select Small, Default, Large, Largest. 67Accessibility Features Bold text Press     button on your remote control to select Settings > Accessibility > Bold text. Color correction Press     button on your remote control to select Settings > Accessibility > Color correction. Captions Press     button on your remote control to select Settings > Accessibility > Captions. Display Turn on or off display menu. Language Set the Menu Audio language. Text size Set the menu text size. Caption Style
  • Custom Closed Captioning Press     button on your remote control to select Settings > Accessibility > Captions > Closed Captioning. Or you can press    /    button to select Closed Captioning.
  • Closed Captioning You can switch between Off, On and On when mute in Channel mode.
  • Caption Language Select Caption Language.
  • Analog Closed Caption Select an Analog Closed Caption settings from Off, CC1-CC4, TEXT1-TEXT4.
  • Digital Closed Caption Select a Digital Closed Caption: Off, Service1-Service6 (Off, CS1, CS2, CS3, CS4, CS5, CS6).
  • Digital Caption Style There are two caption styles. One is the Auto, while the other is the Custom style where you can adjust the Font Size, Font Style, Font Color, Font Opacity, Background Color etc. Note: 68Accessibility Features
  • This function may not be applicable in TV source.
  • Tuner function may not be applicable in some models/countries/regions. High contrast text Press     button on your remote control to select Settings > Accessibility > High contrast text. Improves contrast for visually impaired. Interaction Controls Note:
  • The menu is only for reference and may differ from the actual product. Accessibility shortcut Press     button on your remote control to select Settings > Accessibility > Accessibility shortcut. When the shortcut is on, you can press both the back and down buttons for 3 seconds to start an accessibility feature. Keyboard accessibility Press     button on your remote control to select Settings > Accessibility > Keyboard accessibility. Adjust duration of messages that require action, and adjust the delay before key repeat. Switch Access Press     button on your remote control to select Settings > Accessibility > Switch Access. Switch Access can collect all of the text you type, except passwords. This includes personal data such as credit card numbers. Other Services Note:
  • The menu is only for reference and may differ from the actual product. Sling Accessibility Press     button on your remote control to select Settings > Accessibility > Sling Accessibility. Sling Accessibility can collect all of the text you type, except passwords. This includes personal data such as credit card numbers. Text-to-Speech (TTS) and Video Description functionalities on TV Text-to-Speech (TTS) and Video Description can help you to navigate the menus on the screen and hear an audio description of relevant programs. Text-to-Speech can convert written text into voice to help visually impaired people listen to the information they are unable to read. In addition, the Video Description has an audio narration added to certain programs that will describe the main visual elements which visually impaired users may not be able to see. 69Accessibility Features Follow the steps below to enable the functions:

Press     button on your remote control to select Settings > Accessibility > Audio description.

2. Select Audio Description to turn On or Off.

When Audio Description is turned On, then the contents of each menu displayed can be broadcasted out. Note:

  • This function may not be applicable in some models/countries/regions.
  • The menu is only for reference and may differ from the actual product. 70Troubleshooting FAQ In this section you will find the answers to the most frequently asked questions.
  • There is no picture, or the picture is black and white.
  • There is no sound or the sound is too low at maximum volume.
  • My TV cannot connect to the network.
  • I have connected an external source to my TV but I get no picture and/or sound.
  • The remote control does not work.
  • Schedule Recording cannot be used. There is no picture, or the picture is black and white.
  • Check input cable connections. Incorrect connections may cause color problems or a blank screen.
  • Make sure that you select the corresponding input source. For example, if you connect HDMI cable to HDMI 1 port, please select HDMI 1 as the input source on TV.

Check if the Color is set to 50 or higher at     > Settings > Display & Sound > Picture > Color.

Press     button on your remote control and select Settings > Display & Sound > Picture > Brightness and Color, check and adjust the settings.

  • Switch to other channels or contents to check if the picture color is normal.
  • Unplug the TV power cord from AC outlet and re-plug it after 60 seconds. 71Troubleshooting There is no sound or the sound is too low at maximum volume.
  • Check if Mute mode is set to On. If so, press the mute button on your remote to restore the sound.
  • Press volume button on your remote control to check the volume settings.
  • Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.) connected to your TV.
  • Make sure that the audio cable is connected to the correct audio output connector on the external device.
  • Check input cable connection to the TV. Incorrect connections may cause no sound. 72Troubleshooting
  • Make sure that you select the corresponding input source. For example, if you connect HDMI cable to HDMI 1 port, please select HDMI 1 as the input source on TV.

Check whether TV Speaker is selected at     > Settings > Display & Sound > Audio Output. My TV cannot connect to the network. Before you review the solutions below, perform self-diagnosis to find the problem. Check network status at     > Settings > System > About > Status. When connected to a wireless network

  • Try to connect a wireless network again. Please carefully enter the password, especially for capital and small letters. For specific information please refer to First-Time Use > Connecting to the Internet > Connect to a Wireless Network in this manual.
  • You can connect other wireless device to the same network. If the connection also fails, contact your Internet service provider.
  • You can connect the TV to a wired network. If the wired network connection succeeds, there is an issue with your wireless modem/router.
  • Position your wireless router, modem router, or access point close to the TV. Avoid putting it in a corner. As much as possible, make sure there's no wall between the TV and router. 73Troubleshooting
  • Check whether there is radio wave interference. Wireless devices such as microwaves, mobile phones, operating within the same radio frequency range may interfere with the TV. If you use the TV and other wireless devices simultaneously, you may experience a worse network performance. Please power off these wireless devices or move them further away.
  • Restart your modem/router. Power off your modem/router and power it on after at least 60 seconds. It may take time for your modem/router to reconnect to the Internet.
  • Check your modem/router. Make sure cables are securely connected to your modem/router and the lights flash intermittently and regularly.
  • If the issue is not improved after following the steps above, you can try using a wired network connection. For specific information please refer to First-Time Use > Connecting to the Internet > Connect to a Wired (Ethernet) Network in this manual. When connected to a wired network
  • Restart your modem/router. Power off your modem/router and power it on after at least 60 seconds. It may take time for your modem/router to reconnect to the Internet.
  • Check your modem/router. Make sure cables are securely connected to your modem/router and the lights flash intermittently and regularly.
  • Make sure one end of the network cable is securely connected on the back of the TV, the other end securely connected to an external modem/router. Any loose connection may cause unstable or disconnected network. 74Troubleshooting I have connected an external source to my TV but I get no picture and/or sound.
  • Check whether the connection between the external device and your TV is correct and secure.
  • Make sure that you select the corresponding input source. For example, if you connect HDMI cable to HDMI 1 port, please select HDMI 1 as the input source on TV.
  • If the signal is intermittent, unplug the TV power cord from AC outlet and reconnect after 60 seconds. 75Troubleshooting The remote control does not work.
  • Confirm that the TV still has power and is operational. Press the power button on the TV to determine if the problem is with the remote control or not.
  • Check the indicator on the remote control. (some remote controls do not support this function) If the TV is not responding to the remote control, then please check if the indicator on the remote control flashes when any button is pressed.
  • If the indicator does not flash when the remote control button is pressed, the battery power may be low. You can replace the batteries with new ones. For solar remote control, you can charge it by exposing the solar panel to light or using a USB type-C cable.
  • Check the orientation of each battery. Make sure to match the (+) and ( - ) ends of the batteries with the (+) and ( - ) ends indicated in the battery compartment. This method is only applicable for battery-replaceable remote control models. 76Troubleshooting
  • If the battery power is normal, take out the batteries, press any key for 1~2 seconds, and install batteries back into the remote. This method is only applicable for battery-replaceable remote control models.
  • Use the remote control within an appropriate operation range. The remote control can work at a distance of up to 8 meters in front of the TV.
  • Keep the TV remote sensor area clear from obstacles. Use the remote control when there are no obstacles between the TV and the remote control.
  • If the remote is not working, try to keep interferences such as wireless LAN access point, microwaves, or other Bluetooth devices away when using the remote control.

For Bluetooth remote controls, try re-pairing the remote control with the TV by pressing and holding the     and     button at the same time at least 3 seconds. Schedule Recording cannot be used.

  • Check if there is a storage device connected to the TV. 77Troubleshooting
  • Check the free space of the storage device. The function will not work if there is not enough storage space on the device.
  • Check whether your storage device is damaged. In this case, files cannot be stored. If so, it is suggested to format your storage device.
  • When there is no signal, the recording will be paused, and it will resume once the signal returns. Note:
  • Recording function may not work if the read/write speed of the USB device is too slow.
  • Recording function may not work because the storage format of your device is unsupported.
  • The Recording functions may not be applicable in some models/countries/regions. Troubleshooting Guide Please first try the following steps to resolve the issues:
  • Check whether the TV has updated the latest software
  • Restart or reset the TV If the issue persists, select the following issues bellow to start troubleshooting:    Picture Issues    Sound Issues 78Troubleshooting    Channel and Broadcast Issues    Network Issues   App Issues    Remote Control Issues   External Device Connection Issues    HDMI & CEC Issues   Voice Service Issues    Media Files   Other Issues If the solutions do not help you resolve the issues, please contact our service centre. Restart or reset your TV If the TV has problems such as a delay between the picture and sound or connection fails to external devices, you can try to restart your TV first to troubleshoot the issue. If the problems persist, reset your TV to the factory default. Before you start, remove any external USB devices from the TV. Restart your TV

1. Press the power button on your remote control or press the power button on the TV to turn it off. For some

models, press the power button on the TV to display the on-screen menu, and press the button again to move the focus to Power off to turn off the TV.

2. Unplug the TV power cord from AC outlet and reconnect after 60 seconds.

3. Press the power button on your remote control or press the power button on the TV to turn it on.

  • Restart your TV will not clear your personal settings, information and data. Reset your TV Please note that reset will clear your personal settings, information and data. Find more specific operation steps in Settings Overview > Reset to Factory Default in this manual. Picture Issues Please check the items below.
  • The picture is distorted, blurry or flickering, or cuts out momentarily.
  • There are dots, horizontal or vertical lines on the screen.
  • The brightness cannot be adjusted.    The picture is distorted, blurry or flickering, or cuts out momentarily.

Press     button on your remote control and select Settings > Display & Sound > Picture > Clarity to adjust Clarity settings.

  • Make sure that the connection cable or the cable connector is not damaged.
  • Make sure that the connection cable is securely connected to the TV and the external device.
  • Some electrical appliances may affect the TV. For example, microwaves used close to the TV may cause noise on analog and digital channels. If you turn off the appliance and the interference disappears, it proves that the appliance does affect the picture performance. Please move it further away from your TV. 79Troubleshooting
  • If you choose TV as the input source, adjust the direction and position of the antenna, reset or fine tune the channel. (only for the models with tuners).
  • When connecting the TV to external devices, leave some space between the external devices and the TV. Note:
  • Picture distortion caused by weak or poor signal reception is not a TV malfunction.
  • The compressed video may cause picture distortion, especially for the fast moving pictures from sports programs and action movies.    There are dots, horizontal or vertical lines on the screen.
  • Switch to other channels or contents to check if the picture is normal.
  • Change the output resolution of your external device. When the TV is not compatible with the output resolution, dots or lines may occur.
  • Check if the TV is located in a humid space for a long time. It is suggested to use the TV in a relatively dry environment.
  • Some electrical appliances may affect the TV. For example, microwaves used close to the TV may cause noise on analog and digital channels. If you turn off the appliance and the interference disappears, it proves that the appliance does affect the picture performance. Please move it further away from your TV.    The brightness cannot be adjusted.

Turn on Automatic Light Sensor. Press     button on your remote control and select Settings > Display & Sound > Intelligent Settings > Light Sensor Shift to adjust the setting. Note:

  • The light sensor feature settings may not be applicable in some models/countries/regions. Sound Issues Please check the items below.
  • There is a delay between the picture and sound.
  • Sound is distorted or cuts out momentarily.
  • Volume cannot be changed or it changes on its own.    There is a delay between the picture and sound.

Press     button on your remote control and select Settings > Display & Sound > Sound > Digital Audio Output > Digital Audio Delay. Set the value to 0.

Press     button on your remote control and select Settings > Display & Sound > Sound > TV Sound Effect > Lip Sync. Adjust the value as you desire.

  • Check the signal information. If the signal is weak or poor, a delay between the picture and sound may occur but it is not a malfunction. Note: 80Troubleshooting
  • Options may not be applicable depending on your model/country/region and the Audio Output you select. Please refer to the specific product.    Sound is distorted or cuts out momentarily.
  • Some electrical appliances may affect the TV. For example, microwaves used close to the TV may cause noise on analog and digital channels. If you turn off the appliance and the interference disappears, it proves that the appliance does affect the picture performance. Please move it further away from your TV.
  • Make sure that the connection cable or the cable connector is not damaged.
  • If you use an external audio output device, make sure that the audio cable is connected to the correct audio output connector on the external device. Place the device as close as possible to the TV without any obstacles between them.
  • Check the signal Information. A weak or poor signal may cause sound distortion, but it is not a malfunction.    Volume cannot be changed or it changes on its own.
  • Press the power button on the TV to check if the TV responds. If there is no response, the TV may not be normally working. If the TV responds, press the remote control to check if it can control the TV. If not, please check the remote control. For specific information please refer to Troubleshooting > Remote Control Issues in this manual.

Check if Auto Volume Control is turned on at     > Settings > Display & Sound > Sound > TV Sound Effect or at     > Settings > Display & Sound > Intelligent Settings.

When connecting an external speaker via HDMI, first check the cable connection, then press     button on your remote control and select Settings > Channels & Inputs > External Inputs, set HDMI control to On.

  • Insufficient TV memory causes a lag when you change the volume. Please clear cache.
  • If you have just turned on the TV, there may exist a delay after you press the volume up/down button on the remote control. Please wait a while for the TV to start up fully.
  • If the problem persists, restart your TV. Channel and Broadcast Issues Note:
  • Tuner function may not be applicable in some models/countries/regions.
  • Please check the items below.
  • In Live TV, there is no signal, or a weak signal, or you cannot find any channels.
  • The Closed Captionings are not displaying on the TV screen.
  • The channel list sorting is lost after several days, or previously deleted channels return in the channel list. 81Troubleshooting    In Live TV, there is no signal, or a weak signal, or you cannot find any channels.
  • Please check the following things first. a. The cable or cable connector of the antenna is not damaged. b. The antenna/cable is not loose or disconnected. c. The antenna/cable is connected to the correct port. d. "TV" is selected as the input source.
  • If no signal or weak signal occasionally happens, disconnect the antenna/cable and reconnect it.
  • If you use a set-top box or cable box, check the broadcast signals or the network status that is connected to the external device.

If the problem persists, scan channels again. In Live TV, press     button on your remote control and select Settings > Channels & Inputs > Channels > Auto Channel Scan / Manual Scan > DTV Manual Scan / ATV Manual Scan. For specific information please refer to Enjoy Live TV > Channel Scan in this manual.    The Closed Captionings are not displaying on the TV screen.

To turn on/off the Closed Captioning function, press     button on your remote control and select Settings > Accessibility > Captions > Closed Captioning. For specific information please refer to Accessibility Features > Text Display Settings > Captions > Closed Captioning in this manual. Note:

  • Some channels may not have Closed Captioning data. In this case, even if you turn on the Closed Captioning function, Closed Captionings are not provided on TV screen.    The channel list sorting is lost after several days, or previously deleted channels return in the channel list.
  • Make sure that you have not reset the TV to factory default before. Resetting the TV will reset all your user settings.
  • Check if the channels in the channel list have updated or your subscription expires.
  • Re-scan channels to find lost channels in your channel list. For specific information please refer to Enjoy Live TV > Channel Scan in this manual. Network Issues Please check the items below.
  • The signal strength is weak.
  • The network connection is unstable, often disconnected.    The signal strength is weak.
  • See Number 1, 2, 3, 6 in Common solutions to network issues. 82Troubleshooting    The network connection is unstable, often disconnected. When connected to a wireless network
  • See Number 1, 2, 3, 4, 6 in Common solutions to network issues. When connected to a wired network
  • See Number 3, 4, 5 in Common solutions to network issues. Common solutions to network issues

1. Position your wireless router, modem router, or access point close to the TV. Avoid putting it in a corner. As

much as possible, make sure there is no wall between the TV and router.

2. Check whether there is radio wave interference. Wireless devices such as microwaves, mobile phones,

operating within the same radio frequency range may interfere with the TV. If you use the TV and other wireless devices simultaneously, you may experience a worse network performance. Please power off these wireless devices or keep them away from the TV.

3. Restart your modem/router. Power off your modem/router and power it on again after at least 60 seconds.

It may take time for your modem/router to reconnect to the Internet.

4. Check your modem/router. Make sure cables are securely connected to your modem/router and the lights

flash intermittently and regularly.

5. Make sure one end of the network cable is securely connected on the back of the TV, the other

end securely connected to an external modem/router. Any loose connection may cause unstable or disconnected network.

6. If the issue is not improved after following the steps above, you can try using a wired network connection.

For specific information please refer to First-Time Use > Connecting to the Internet > Connect to a Wired (Ethernet) Network in this manual. Apps Issues Choose the issue your TV occurs.

  • Apps cannot be installed, opened, updated or uninstalled.
  • The app exits itself.
  • It is freezed or not smooth while using an app. Its image quality is poor.
  • Problems occur when using Browser to stream videos.
  • The app language is different from the TV menu language.    Apps cannot be installed, opened, updated or uninstalled.
  • If you have just turned on the TV, please wait a while until the TV's setup is ready.
  • You can only install apps that are compatible with the TV. We recommend to Install an App. The apk files downloaded from the Internet may not be installed on the TV.
  • You can only delete apps that you have installed to the TV. Factory-installed apps cannot be deleted.
  • See Number 1, 2, 3 in Common solutions to apps issues.    The app exits itself.
  • See Number 2 in Common solutions to apps issues. 83Troubleshooting    It is freezed or not smooth while using an app. Its image quality is poor.
  • Exit the app and then open it again.
  • Uninstall and reinstall the app. For specific information please refer to Benefits of Smart TV > Using Apps in this manual.
  • See Number 1, 2, 3 in Common solutions to apps issues.    Problems occur when using Browser to stream videos.
  • Exit the Browser and then open it again.
  • See Number 1, 2 in Common solutions to apps issues.    The app language is different from the TV menu language.
  • The language in an app could be different from the TV menu's language because they may be separately set up. You can change the language in the app's settings. Please note that whether you can change the language in an app depends on the app's service provider. Common solutions to apps issues

1. Check whether there are network issues with your TV.

2. The storage is insufficient. Try to clear cache or uninstall uncommonly used apps. You can clear cache for

browser and apps. This will permanently remove all the user data and temporary files.

3. The service of the app may not be available currently. Try using apps later.

Remote Control Issues Choose the issue your device occurs.

  • The TV is slow to respond to the remote control.
  • I want to use the remote control to control other devices.    The TV is slow to respond to the remote control. When the TV has just started, the response delay may occur between the TV and remote control. Please wait a while to use the remote control.
  • The battery power of the remote control may be low. You can replace the batteries with new ones. For solar remote control, you can charge by exposing the solar panel to light or using a type-C cable.
  • If the battery power is normal, take out the batteries, press any key for 1~2 seconds, and install batteries back. This method is only applicable for battery-replaceable remote control models.    I want to use the remote control to control other devices.
  • Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected device is turned on. For specific information, please refer to the user manual with the external device.
  • Check whether the power cable of the external device is properly connected and the HDMI cable connection between the external device and the TV is secure. Please use a HDMI cable of standard specification and make sure the cable lis not damaged. 84Troubleshooting External Device Connection Issues Please check the items below.
  • No sound from the TV while using the casting feature.
  • I cannot mirror the screen or cast the content of my mobile device or PC on the TV.
  • The TV cannot be connected to my soundbar, Bluetooth wireless headphones or speakers.
  • Connection between external devices and the TV is unstable.
  • I cannot select a connected device or find a connected HDMI device.    No sound from the TV while using the casting feature.
  • Check if Mute mode is set to On. If so, press the mute button on your remote to restore the sound. If not, turn up the volume.
  • Check the network status. If the network signal is weak or low, there may exist a sound delay between the TV and the mobile device. For specific information please refer to Troubleshooting > Network Issues in this manual.    I cannot mirror the screen or cast the content of my mobile device or PC on the TV.

Check if your TV supports Screen Sharing/Content Sharing at     > Apps > Connections Tips > Screen Sharing/Application Sharing.

  • Some TV models may not support Content Sharing.

For iPhone, iPad, or Mac, use AirPlay to share content on the TV. Check if your TV supports AirPlay at     > Apps > Connections Tips > Airplay. Some TV models may not support AirPlay.

Check if Content Sharing is turned on. Press     > Settings > System > Content Sharing.

  • Make sure that the TV and the mobile device are connected to the same network.
  • Check if the content that you are playing is copyrighted. Some copyrighted files may not be cast to the TV.
  • Check the network status. Casting failure may result from weak or low signal strength. For specific information please refer to Troubleshooting > Network Issues in this manual.
  • Exit and re-enter Screen Sharing/Content Sharing in case that there is a software bug.    The TV cannot be connected to my soundbar, Bluetooth wireless headphones or speakers.
  • Check if the Bluetooth device is compatible with the TV.
  • Check if connection cable or cable connector is damaged.

Check if the Bluetooth is turned on at     > Settings > Remotes & Accessories > Bluetooth.

Turn off and restart Bluetooth at     > Settings > Remotes & Accessories > Bluetooth.    Connection between external devices and the TV is unstable.

  • Check if the connection cable is securely connected to the TV and soundbar.
  • When the external device and the TV are connected via wireless, make sure that there are no obstacles between them. 85Troubleshooting
  • Make sure that the distance between the Bluetooth device and the TV is within 10 metres.
  • Check if the Bluetooth device is powered on or its battery is fully charged.
  • Check Bluetooth module specifications. Make sure that the frequency range of Bluetooth devices is not the same as other electric appliances, otherwise Bluetooth devices may be affected.    I cannot select a connected device or find a connected HDMI device.

Press    /    button on your remote control to select the corresponding input source. For example, if you connect HDMI cable to HDMI 1 port, please select HDMI 1 as the input source on TV.

  • Check if the external device is powered on.
  • Check if connection cable or cable connector is damaged.
  • Check if the cable is securely connected.
  • Check if the external device is compatible with the TV. HDMI & CEC Issues Choose the issue your TV occurs.
  • I want to turn the TV and external device off or on at the same time.
  • I want to disenable HDMI & CEC function.
  • An external device cannot be controlled by using the TV's remote control. Note:
  • If the connected HDMI device may not support HDMI & CEC control, the feature may not work.    I want to turn the TV and external device off or on at the same time.
  • Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected device is turned on. For specific information, please refer to the user manual with the external device.
  • Check whether HDMI & CEC feature of your TV is turned on or device auto power off and device auto power on are enabled. For specific information please refer to Connecting to External Devices > Remote & Accessories > Use HDMI & CEC in this manual.    I want to disenable HDMI & CEC function.

To turn off the HDMI & CEC feature of your TV, press     button on your remote control and select Settings > Channels & Inputs > External Inputs > HDMI control. Set HDMI control to Off.    An external device cannot be controlled by using the TV's remote control.

  • Check whether there is an issue with your remote control. For specific information please refer to Troubleshooting > Remote Control Issues in this manual.
  • Check whether the power cable of the external device is properly connected and the HDMI cable connection between the external device and the TV is secure. Please use a HDMI cable of standard specification and make sure the cable is not damaged.
  • Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected device is turned on. For specific information, please refer to the user manual with the external device.

Check whether HDMI & CEC feature of your TV is turned on. Press     button on your remote control and select Settings > Channels & Inputs > External Inputs > HDMI control. Set HDMI control to On. 86Troubleshooting

  • Some menu of the HDMI & CEC compatible device may not be available for use.
  • Some buttons on the remote control may not work. You can try the external device's remote control. Voice Service Issues Choose the issue your TV occurs.
  • Voice button on remote control doesn't work.
  • The TV fails to receive voice command. I spoke wake-up words, but there's no answer. Before you perform the following solutions, please note that:
  • Make sure your TV is turned on. The TV cannot respond in standby mode.
  • If you have just turned on the TV, please wait a while until the TV's setup is ready.
  • Your voice should be clear and recognisable. If the voice is too loud or too low, this may result in a failure.
  • Please say your command and wait the device to respond.
  • When the TV is connected with external devices, the performance of voice service may be affected.    Voice button on remote control doesn't work.
  • Check the status of your remote control. For specific information please refer to Troubleshooting > Remote Control Issues in this manual.
  • Keep the remote control within 3 metres from the TV.
  • Change account or log out of the account.    The TV fails to receive voice command. I spoke wake-up words, but there's no answer.
  • Check whether the built-in microphone control button at the bottom of the TV is switched on.

After the Voice Assistant setup has been completed, check whether the Hands-Free mode is turned on. Press     button, select Set up Google TV on lancher.

  • Wake-up words may differ depending on Voice Assistant. For specific information please refer to First- Time Use > Using the TV Voice Service > Hands-Free Wake-up in this manual.
  • When the TV is far from you or the noise is loud, the TV may not receive voice command accurately.
  • Change account or log out of the account. Note:
  • The Hands-Free Wake-up and some of its features are available on limited country/region/language. Media Files    Some files are interrupted during playback./Some files can't be played. Most files can be played back, but you might experience problems with the TV or the files. 87Troubleshooting
  • First check if there are problems with files. a. The files are not corrupted. After you have saved files to a storage device (a USB flash drive) from PC, please eject the storage device first before you disconnect it from PC. b. The format of files that can be played depends on the codec and driver of the TV. For example, high- bitrate or high-resolution files may not be played back smoothly or can't be played. For more information about the supported codecs, please refer to Entertainment > Media > Media Format in this manual.
  • Then check if there are problems with TV. a. Make sure the memory is sufficient. If the memory is full, clear cache and play the file again. b. Make sure the cable connected to the TV and the external device is not loose or disconnected. Other Issues Choose the issue your TV occurs.
  • The TV automatically turns on or off by itself, or the TV cannot be turned on or off.
  • System update cannot be completed.
  • Some features of the TV do not work after the system update.
  • The settings are lost and need re-configure every time when the TV is turned on.
  • I want to sign out my account or delete account usage data.
  • I can hear the voice-over of the TV on-screen menu or contents.    The TV automatically turns on or off by itself, or the TV cannot be turned on or off. When the TV is under configurations, such as Remove User Data or Reset to Factory Default, the TV will retart by itself. This is normal. Turns off by itself
  • Check if the power cord is connected to AC outlet. Disconnection will let the TV shut down.
  • Check if Sleep Timer, Power Off Timer or Auto Sleep is set. These features will help the TV to automatically turn off at the specified time. Press     button on your remote control and select Settings > System > Power & Energy. Please find these features in Power & Energy.
  • Check if CEC Control is enabled. When CEC control is enabled and HDMI & CEC compatible external devices are turned off, the TV will enter the standby mode. Press     button on your remote control and select Settings > Channels & Inputs > External Inputs > Device auto power off. Turns on by itself
  • Check if Power On Timer is enabled. This feature will help the TV to automatically turn on. Press     button on your remote control and select Settings > System > Power & Energy > Power On Timer. 88Troubleshooting
  • Check if TV Auto Power On is enabled. This feature will help the TV to automatically turn on when HDMI & CEC compatible external devices are turned on. Press     button on your remote control and select Settings > Channels & Inputs > External Inputs > TV auto power on. Cannot be turned on
  • Check if the power cord is connected to AC outlet. You can unplug the TV power cord from AC outlet and re-plug it after 60 seconds.
  • Try to turn on the TV with the remote control. Press the power button on the remote control and check if the TV turns on. If you cannot turn on the TV with the remote control, please refer to Troubleshooting > Remote Control Issues in this manual to troubleshoot.
  • Try to turn on the TV with the power button on the TV. Press the power button and check if the TV turns on. Cannot be turned off
  • When the TV cannot be turned off with the remote control, the remote control may not work. Please refer to Troubleshooting > Remote Control Issues in this manual to troubleshoot.
  • Try to press the power button on the TV to turn it off. For some models, press the power button on the TV to display the on-screen menu, and press the button again to move the focus to Power off to turn off the TV.
  • If the TV cannot be turned off by pressing the power button on the TV, disconnect the power cord from the AC outlet.    System update cannot be completed. The software update takes a couple of minutes. Please wait a while.
  • Check whether there are network issues with your TV. Try to upgrade again when network issues are fixed.
  • Restart your TV then try to perform system update.
  • If the issue persists, you can upgrade the software using a USB drive. For specific information please refer to Settings Overview > Support > System Update in this manual.    Some features of the TV do not work after the system update.
  • See Troubleshooting > Troubleshooting Guide > Restart or reset your TV in this manual.    The settings are lost and need re-configure every time when the TV is turned on.
  • Make sure that you didn't factory reset the TV before. Factory reset will erase all the settings.
  • Make sure that you didn't remove user data before. This operation will clear relative settings.
  • Make sure that the TV is not in store mode. When the TV is in store mode, TV settings will be reset every few minutes.
  • Check if you have updated the software recently. The system may be unstable after the TV is upgraded.
  • When you turn off the TV, some settings will be automatically switched off. 89Troubleshooting    I want to sign out my account or delete account usage data.

Press     button on your remote control and select the account that has been logged in on the left of navigation bar on the Home screen.

  • This setting will completely delete your usage data (including account, Live TV favorite channel list (Tuner function may not be applicable in some models/countries/regions.), bluetooth equipment management information, TV name, etc.) and the data cannot be restored.
  • The TV will restart after you confirm to clear data.    The TV is hot.
  • This is normal because the panel generates heat when you use the TV for a period of time, but the heat does not affect the TV's functionality. As long as the TV runs normally, you don't need to worry.
  • We recommend you to place the TV in a proper ventilation for air circulation. If you find that the TV is too hot, you can try to turn off the TV.
  • When the TV is in standby mode, you may also feel the heat because the TV may be under Standby Recording.    I can hear the voice-over of the TV on-screen menu or contents.
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Product information

Brand : HISENSE

Model : 75U8QG

Category : TV