GVC3200 - Video conferencing system GRANDSTREAM - Free user manual and instructions

Product Type	Video Conferencing System
Brand	Grandstream
Model	GVC3200
Screen Size	10.1 inches (estimated)
Display Resolution	1280 x 800 pixels (estimated)
Built-in Camera	Yes, HD 1080p
Built-in Microphones	Yes, 2 omnidirectional microphones
Built-in Speakers	Yes, stereo
Network Connectivity	Ethernet 10/100/1000, Wi-Fi 802.11 b/g/n, Bluetooth
Video Ports	1x HDMI out, 1x HDMI in
USB Ports	2x USB 2.0
Power Supply	AC Adapter 12V DC, 2A
Dimensions (W x D x H)	250 x 200 x 150 mm (estimated)
Weight	1.5 kg (estimated)
Operating Temperature	0°C to 40°C
Operating System	Android (customized version)
Software Compatibility	Skype for Business, Zoom, Google Meet, etc.
Firmware Update	Via internet or USB
Remote Control Included	Yes, with touchpad
Maintenance and Cleaning	Clean with a soft, dry cloth. Do not use abrasive products.
Security	Installation of apps from unknown sources is disabled by default. Regular security updates.
Spare Parts and Repairability	Remote control, AC adapter, HDMI cables available as options.

Frequently Asked Questions - GVC3200 GRANDSTREAM

How to update the remote control of the GVC3200?

Download the upgrade_rmt.apk file from the Grandstream website, copy it to a USB drive, plug it into the GVC3200, then install the application via the file manager. Allow installation from unknown sources in security settings if necessary.

What firmware versions support the remote control update?

The GVC3200 requires at least firmware version 1.0.1.74 or higher. Check for updates on the official Grandstream website.

How to connect the GVC3200 to a Wi-Fi network?

Go to the system network settings, select your Wi-Fi network, enter the password, then confirm the connection. Make sure Wi-Fi is enabled.

Is the GVC3200 compatible with Zoom?

Yes, the GVC3200 supports several videoconferencing platforms, including Zoom, Skype for Business, and Google Meet. You can install the corresponding apps from the integrated Google Play Store.

How to reset the GVC3200 to factory settings?

Go to system settings, look for the 'Reset' or 'Backup & Reset' option, then select 'Factory data reset'. Confirm the operation. This will erase all personal data.

What to do if the touch screen stops responding?

Try restarting the device by unplugging the power for 10 seconds. If the problem persists, check for firmware updates or contact Grandstream technical support.

How to connect a computer to the GVC3200?

Use an HDMI cable to connect your computer's HDMI output to the GVC3200's HDMI input. You can also use wireless screen sharing via Miracast or AirPlay if available.

Does the GVC3200 have a speakerphone mode?

Yes, it integrates stereo speakers and omnidirectional microphones allowing hands-free use for conferences.

How to clean the GVC3200 screen?

Use a slightly damp microfiber cloth (water only) to wipe the screen. Avoid chemical or abrasive cleaners. Make sure the device is turned off and unplugged.

Where to download the full manual of the GVC3200?

The manual is available for free as a PDF on notice-facile.com or on the Grandstream support portal at https://www.grandstream.com/support.

USER MANUAL GVC3200 GRANDSTREAM

Grandstream Networks, Inc.

GVC32XX

Remote Control Upgrading Instructions Guide

Table of Contents

SUPPORTED DEVICES 4

DOCUMENT PURPOSE 5

PREREQUISITES....6

UPGRADE REMOTE CONTROL 7

Install Remote Control App ....7

Table of Figures

Figure 1: Application....7

Figure 2: File Manager....7

Figure 3: Settings....8

Figure 4: Unknown Source....8

Figure 5: Install Remote Control ....9

Figure 6: Open App....9

Table of Tables

Table 1: List of Supported Products ....4

SUPPORTED DEVICES

Following table shows Grandstream products supporting remote control upgrade..

Table 1: List of Supported Products

Model	Firmware
GVC3200/3202	1.0.1.74 or higher
GVC3210	1.0.1.69 or higher
GVC3220	1.0.1.24 or higher

DOCUMENT PURPOSE

This document describes the detailed steps to upgrade the GVC32xx remote control software version. Upgrading remote control makes sure the remote control has the latest software which contains new fixes. For issues such as touchpad on remote control is not working, please follow below operations to upgrade and restore it.

PREREQUISITES

• Please make sure GVC32xx is using the latest official or Beta firmware in Grandstream website: https://www.grandstream.com/support/firmware
• Please make sure your remote control is paired with GVC32xx device.
• It is recommended to replace a new battery on your remote control to ensure sufficient battery supply for upgrading process.

UPGRADE REMOTE CONTROL

Install Remote Control App

Step 1: On your PC, download remote control firmware from the following link:

https://www.grandstream.com/hubfs/Product_Documentation/GVC320x_RemoteControl_Firmware.zip

Step 2: Unzip the package. Open the folder and find file "upgrade_rmt.apk". Copy file "upgrade_rmt.apk" to a USB flash drive plugged in the PC.

Step 3: Plug in USB flash drive into GVC32xx USB port.

Step 4: On GVC32xx, proceed from File Manager→ USB Disk, click on "upgrade_rmt.apk" to install it.

192.168.129.83 Account (not configured) Applications Call Camera Contacts Schedule Call History Voice Mail Settings Recording GS Market Browser File Manager Downloads Backup Diagnosis Setup Wizard Google Settings IPVideoTalk LDAP Contacts

Figure 1: Application

192.168.129.83 Account (not configured) 192.168.129.83 Account (not configured) File Manager / File Manager /USB Disk1/ Internal storage USB Disk1 LOST.DIR upgrade_rmt.apk

Figure 2: File Manager

Step 5: If you see "Install blocked" prompt, please proceed from the Menu: Settings→ System→ Security, enable "Unknown Sources" option.

192.168.129.83 Account (not configured) File Manager /USB Disk1/ LOST.DIR upgrade mt.apl RemoteControl Install blocked For security, your device is set to block installation of apps obtained from unknown sources. Cancel Settings

Figure 3: Settings

192.168.129.83 Account (not configured) File Manager /USB Disk1/ LOST.DIR upgrade mt.apl RemoteControl Install blocked For security, your device is set to block installation of apps obtained from unknown sources. Cancel Settings

Figure 4: Unknown Source

Step 6: After allowing Unknown Sources Installation, please go back to File Manager->USB Disk, click on "upgrade_rmt.apk" to install it.

192.168.129.83 Account (not configured) File Manager /USB Disk1/ RemoteControl Do you want to install this application? It will get access to: PRIVACY modify or delete the contents of your SD card read the contents of your SD card Cancel Install

Figure 5: Install Remote Control

192.168.129.83 Account (not configured) RemoteControl ✓ App installed. Done Open

Figure 6: Open App