GVC3202 - Video conferencing system GRANDSTREAM - Free user manual and instructions

Product Type	Video Conferencing System
Brand	Grandstream
Model	GVC3202
Display	8-inch capacitive touchscreen (1280x800)
Camera	Built-in 13 MP camera, 120° field of view, digital zoom
Microphone	Wideband microphone array, echo cancellation
Speaker	Built-in 10W speaker
Connectivity	Wi-Fi 802.11 a/b/g/n/ac, Bluetooth 4.0, Ethernet 10/100/1000
Operating System	Android 7.0 Nougat
Power Supply	12V DC, 1.5A power adapter
Dimensions (WxDxH)	220 x 150 x 95 mm
Weight	1.2 kg
Main Functions	HD video calls, screen sharing, meeting control, calendar integration
Maintenance and Cleaning	Clean with a soft, dry cloth. Do not use abrasive products.
Security	TLS/SRTP encryption, authentication, firmware update
Spare Parts and Repairability	Remote control, power adapter, HDMI cable, Ethernet cable available
General Information	Box contents: main unit, remote control, adapter, HDMI cable, quick guide

Frequently Asked Questions - GVC3202 GRANDSTREAM

How to pair the remote control with the GVC3202?

Make sure the remote control is in pairing mode (see manual). On the screen, go to Settings > Bluetooth and select the remote control. Follow the on-screen instructions.

How to update the device firmware?

Download the latest firmware from the Grandstream website and copy it to a USB drive. Plug the drive into the GVC3202, go to Settings > System Update and select the file.

What to do if the remote control stops responding?

Replace the batteries. If the problem persists, update the remote control via the 'RemoteControl' app on the device. Refer to the provided update guide.

Can I connect an external microphone?

Yes, the GVC3202 has a 3.5mm jack input for external microphone and supports USB microphones.

How to share my screen during a call?

During a call, press the 'Share' icon in the call interface. Choose 'Screen Share' and select the source (full screen or application).

Which operating systems are compatible with wireless sharing?

Wireless sharing works with Windows, macOS, Android and iOS via the 'IPVideoTalk' app or using Miracast.

How to reset the device to factory settings?

Go to Settings > Backup & Reset > Factory data reset. Confirm with the administrator password (default: 123456).

Does the GVC3202 support Skype for Business?

Yes, it is certified for Skype for Business and compatible with Teams via the dedicated app.

How to update the remote control?

Download the 'upgrade_rmt.apk' file from the Grandstream website, copy it to a USB drive, plug it into the device, install the app and follow the instructions to update.

What is the product warranty?

The standard warranty is 2 years. For more details, visit the Grandstream website or contact the reseller.

USER MANUAL GVC3202 GRANDSTREAM

Grandstream Networks, Inc.

GVC32XX

Remote Control Upgrading Instructions Guide

Table of Contents

SUPPORTED DEVICES 4

DOCUMENT PURPOSE 5

PREREQUISITES....6

UPGRADE REMOTE CONTROL 7

Install Remote Control App ....7

Table of Figures

Figure 1: Application....7

Figure 2: File Manager....7

Figure 3: Settings....8

Figure 4: Unknown Source....8

Figure 5: Install Remote Control ....9

Figure 6: Open App....9

Table of Tables

Table 1: List of Supported Products ....4

SUPPORTED DEVICES

Following table shows Grandstream products supporting remote control upgrade..

Table 1: List of Supported Products

Model	Firmware
GVC3200/3202	1.0.1.74 or higher
GVC3210	1.0.1.69 or higher
GVC3220	1.0.1.24 or higher

DOCUMENT PURPOSE

This document describes the detailed steps to upgrade the GVC32xx remote control software version. Upgrading remote control makes sure the remote control has the latest software which contains new fixes. For issues such as touchpad on remote control is not working, please follow below operations to upgrade and restore it.

PREREQUISITES

• Please make sure GVC32xx is using the latest official or Beta firmware in Grandstream website: https://www.grandstream.com/support/firmware
• Please make sure your remote control is paired with GVC32xx device.
• It is recommended to replace a new battery on your remote control to ensure sufficient battery supply for upgrading process.

UPGRADE REMOTE CONTROL

Install Remote Control App

Step 1: On your PC, download remote control firmware from the following link:

https://www.grandstream.com/hubfs/Product_Documentation/GVC320x_RemoteControl_Firmware.zip

Step 2: Unzip the package. Open the folder and find file "upgrade_rmt.apk". Copy file "upgrade_rmt.apk" to a USB flash drive plugged in the PC.

Step 3: Plug in USB flash drive into GVC32xx USB port.

Step 4: On GVC32xx, proceed from File Manager→ USB Disk, click on "upgrade_rmt.apk" to install it.

192.168.129.83 Account (not configured) Applications Call Camera Contacts Schedule Call History Voice Mail Settings Recording GS Market Browser File Manager Downloads Backup Diagnosis Setup Wizard Google Settings IPVideoTalk LDAP Contacts

Figure 1: Application

192.168.129.83 Account (not configured) 192.168.129.83 Account (not configured) File Manager / File Manager /USB Disk1/ Internal storage USB Disk1 LOST.DIR upgrade_rmt.apk

Figure 2: File Manager

Step 5: If you see "Install blocked" prompt, please proceed from the Menu: Settings→ System→ Security, enable "Unknown Sources" option.

192.168.129.83 Account (not configured) File Manager /USB Disk1/ LOST.DIR upgrade mt.apl RemoteControl Install blocked For security, your device is set to block installation of apps obtained from unknown sources. Cancel Settings

Figure 3: Settings

192.168.129.83 Account (not configured) File Manager /USB Disk1/ LOST.DIR upgrade mt.apl RemoteControl Install blocked For security, your device is set to block installation of apps obtained from unknown sources. Cancel Settings

Figure 4: Unknown Source

Step 6: After allowing Unknown Sources Installation, please go back to File Manager->USB Disk, click on "upgrade_rmt.apk" to install it.

192.168.129.83 Account (not configured) File Manager /USB Disk1/ RemoteControl Do you want to install this application? It will get access to: PRIVACY modify or delete the contents of your SD card read the contents of your SD card Cancel Install

Figure 5: Install Remote Control

192.168.129.83 Account (not configured) RemoteControl ✓ App installed. Done Open

Figure 6: Open App