25132 - Washing machine KENMORE - Free user manual and instructions

USER MANUAL 25132 KENMORE

TÉCNICO ...................Contraportada3 WASHER SAFETY4 As the washer dampens and moves the load, the level of the items will settle in the basket. This is normal, and does not indicate that more items should be added. IMPORTANT: You will not see a washer basket full of water as with your past agitator-style washer. It is normal for some of the load to be above the water line. Automatic Load Size Sensing Once you start the cycle, the lid will lock, and the washer will begin the sensing process to determine the correct water level for the load. This may take several minutes before water is added. You will nd a step-by-step description in the “Cycle Status Lights” section. Initially the basket will start to spin prior to adding water, this is part of the sensing process and is normal. This low-water wash method uses less water and energy compared to a traditional agitator-style washer. Choosing the Right Detergent Use only High Eciency detergents. The package will be marked “HE” or “High Eciency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount of detergent to use. Normal Sounds You Can Expect At dierent stages of the wash cycle, you may hear sounds and noises that are dierent from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle, as the lid lock goes through a self-test. There will be dierent kinds of humming and whirring sounds as the washplate moves the load and as basket is decelerating to stop. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak. Use only High Efficiency (HE) detergent. Improved Cleaning Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils. This low water wash also allows the clothing to move in a more eective way to remove soils. Cleaning with Less Water The most striking dierence in your new washer is the low-water washplate wash system. The washer automatically adjusts the water level to the load size—no water level selector is needed. Traditional agitator-style washer Washer with low-water washplate wash system Washplate WHAT'S NEW UNDER THE LID? For best performance, it is recommended to load items in loose heaps evenly around the washplate.5

CONTROL PANEL AND FEATURES

WASH TEMP Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water. Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.

• On some models and cycles, warm and hot water may be cooler than your previous washer.

• Even in a cool and cold water wash, some warm water may be added to the washer to maintain a minimum temperature. CYCLE OPTIONS The following options may be added to most cycles. See “Cycle Guide” for additional details. RINSE This option can be used to automatically add a second rinse to most cycles. FABRIC SOFTENER This option must be set to “On” if using fabric softener during a cycle. It ensures that fabric softener is added at the correct time in the rinse for even distribution. STAINBOOST This option provides enhanced cleaning action for tough stains. It will add additional spin and soak time to the cycle.

Use the Wash Cycle knob to select available cycles on your washer. Turn the knob to select a cycle for your laundry load. See “Cycle Guide” for detailed descriptions.

START/PAUSE/UNLOCK LID

Press to start the selected cycle; press again to pause the cycle and unlock the lid. Press and hold 3 seconds to cancel a cycle and drain the water from the washer. NOTE: If the washer is spinning, it may take several minutes to unlock the lid.

The Cycle Status Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are dierent from traditional washers. SENSING When the START/PAUSE/Unlock Lid is pressed, the washer will rst perform a self-test on the lid lock mechanism. You will hear a click, the basket will make a slight turn, and the lid will unlock briey before locking again. Once the lid has locked the second time, the washer will use short, slow spins to estimate the load size. These sensing spins may take 2 to 3 minutes before water is added to the load and you may hear the hum of these spins. If the sensing light is on, then washer is working properly. You will hear the motor turn the basket in short pulses to thoroughly wet the load. The washer will then move the load briey, pause to allow water to soak in to the load, and resume adding water. This process may repeat until the correct amount of water has been added for the load. You may also hear water owing through the dispenser, adding detergent to the load. NOTE: Avoid opening the lid during sensing. The sensing process will start over when the washer is restarted. The sensing light may also come on during the Soak and Wash portions of the cycle. This is normal. WASH You will hear the motor and washplate moving the load. Unlike traditional washers, the load is not covered with water. Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils. The motor sounds may change at dierent stages in the cycle. RINSE You will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on briey (short hum) to move the basket while lling. When Fabric Softener-On option is selected, additional water is added to the rinse to improve fabric softener distribution.

LID LOCKED To allow for proper load sensing and spinning, the lid will lock and the Lid Locked light will turn on. This light indicates that the lid is locked and cannot be opened. If you need to open the lid, press START/ PAUSE/Unlock Lid. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/PAUSE/Unlock Lid again to resume the cycle. NOTE: If you hold the button for 3 seconds, the cycle will cancel and the water will drain. SPIN The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed. COMPLETE Once the cycle is complete, this light will come on. Remove the load promptly for best results.7 CYCLE GUIDE For best fabric care, choose the cycle that best ts the load being washed. Recommended settings for best performance are shown in Bold. Not all settings and options are available on each cycle. *All rinses are cold. NOTE: If you are using fabric softener, be sure to select Fabric Softener-On option. Casual and mixed loads, jeans, towels, sturdy fabrics Deep Wash Hot Warm Cool Lights Cool Darks Cold High Provides additional water and alternating wash action for heavily soiled mixed loads. Water-level sensing process may take longer for some items than for others because they will absorb more water than other fabric types. Heavily soiled fabrics Whites Hot Warm Cool Lights Cool Darks Cold High Use this cycle for heavily soiled white fabrics. Large items such as sheets, sleeping bags, small comforters, jackets, small washable rugs Bulky/Bedding Hot Warm Cool Lights Cool Darks Cold Low Use this cycle to wash large items such as jackets and small comforters. The washer will ll with enough water to wet down the load before the wash portion of the cycle begins, and uses a higher water level than other cycles. Sturdy fabrics, colorfast items, towels, sheets, jeans Heavy Duty Hot Warm Cool Lights Cool Darks Cold High Use this cycle for normally soiled or sturdy fabrics. Cottons, linens, and mixed item loads Normal Hot Warm Cool Lights Cool Darks Cold High Use this cycle for normally soiled cottons and mixed fabric loads. No-iron fabrics, cottons, perm press, linens, synthetics Casual Hot Warm Cool Lights Cool Darks Cold Low Use this cycle to wash loads of no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and blends. Machine-wash silks, lingerie, washable wools Delicates Hot Warm Cool Lights Cool Darks Cold Low Use this cycle to wash lightly soiled items indicating “Machine Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing. Lightly soiled fabrics Express Hot Warm Cool Lights Cool Darks Cold High Use this cycle to quickly clean a small number of lightly soiled items. Swimsuits and items requiring rinsing without detergent Rinse & Spin Cold Rinse Only High Combines a rinse and spin for loads requiring an additional rinse cycle or to complete a load after power interruption. Also use for loads that require rinsing only. Hand-wash items or dripping wet items Drain & Spin N/A High This cycle uses a spin to shorten drying times for heavy fabrics or special-care items washed by hand. Use this cycle to drain washer after canceling a cycle or completing a cycle after a power failure. No clothes in washer Clean Washer Hot High Use this cycle every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See “Washer Care.” IMPORTANT: Do not place garments or other items in the washer during the Clean Washer cycle. Use this cycle with an empty wash tub. Heavily soiled fabrics Soak Hot Warm Cool Lights Cool Darks Cold No Spin Use this cycle to soak small spots of set in stains on fabrics. The washer will use intermittent agitation and soaking. After time has expired, water will drain, but the washer will not spin. Cycle is complete. Items to wash: Cycle: Wash Temp*: Spin Speed: Cycle Details:8

• Empty pockets. Loose change, buttons, or any small object can pass under the washplate and become trapped, causing unexpected sounds.

• Sort items by recommended cycle, water temperature, and colorfastness.

• Separate heavily soiled items from lightly soiled.

• Separate delicate items from sturdy fabrics.

• Do not dry items if stains remain after washing, because heat can set stains into fabric.

• Treat stains promptly.

• Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

• Mend rips and tears to avoid further damage to items during washing. Helpful Tips:

• When washing water-proof or water-resistant items, load evenly. See “Cycle Guide” for tips and more information on using the Bulky/Bedding cycle.

• Use mesh garment bags to help avoid tangling when washing delicate or small items.

• Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics. Always read and follow fabric care label instructions to avoid damage to your items.

1. Sort and prepare your laundry

Add a measured amount of HE detergent or single-dose laundry packet into the basket. If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes. IMPORTANT: Use only High Eciency detergents. The package will be marked “HE” or “High Eciency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. NOTE: Follow the manufacturer’s instructions to determine the amount of laundry products to use.

2. Add laundry products9

5. Add fabric softener

To dispense fabric softener in the rinse cycle, this washer has been designed to allow the use of the Downy Ball

dispenser. Pour a measured amount of Downy

liquid fabric softener into the Downy Ball

dispenser, pull the ring tightly to seal it, and place on top of load. Always follow manufacturer’s directions for correct amount of fabric softener based on your load size. Then select Fabric Softener-On option. The Downy Ball

dispenser will automatically release the fabric softener during the rinse cycle. For questions on using the Downy Ball

dispenser call 1-800-688-7638 or visit www.downy.com. IMPORTANT: Fabric Softener option must be selected to “On” to ensure proper distribution at correct time in cycle. Do not overll or dilute. Adding Liquid Fabric Softener Manually to Wash Load During the nal rinse, wait until the washer has completed lling, press the START/PAUSE/Unlock Lid button to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close the lid and press the START/PAUSE/Unlock Lid button again to start the washer.

4. Add liquid chlorine bleach to dispenser

Liquid Chlorine Bleach Do not overll, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach. Turn cycle knob to choose your wash cycle.

For best performance, load items in loose heaps evenly around the washplate. Try mixing dierent sized items to reduce tangling. IMPORTANT: Items need to move freely. Tightly packed items can lead to poor cleaning performance, and may increase wrinkling and tangling.

3. Load laundry into washer

†®Downy and Downy Ball are registered trademark of The Proctor & Gamble Company.10 Warm Some cold water will be added, so this will be cooler than what your previous washer provided.

7. Select wash temperature

Once you select a cycle, select the wash temperature by turning the Wash Temp knob to the desired setting. Always read and follow fabric care label instructions to avoid damage to your items. If you would like to add Two Rinses and/or use the STAINBOOST option, turn the knob for that feature. The STAINBOOST option provides enhanced cleaning action for tough stains. It will add additional agitation and soak time to the cycle.

9. Press START/Pause/Unlock Lid

to begin wash cycle Press the START/PAUSE/Unlock Lid button to start the wash cycle. When the cycle has nished, the COMPLETE indicator will light. Promptly remove items after cycle has completed to avoid odor, reduce wrinkling, and rusting of metal hooks, zippers, and snaps. Unlocking the lid to add items If you need to open the lid to add 1 or 2 missed items: Press START/PAUSE/Unlock Lid; the lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Then close lid and press START/PAUSE/Unlock Lid again to restart the cycle. If lid is left open for more than 10 minutes, the water will pump out automatically.

8. Select cycle options, if desired

Wash Temp Suggested Fabrics Hot Some cold water is added to save energy. This will be cooler than your hot water heater setting. Cool Lights Warm water is added to assist in soil removal and to help dissolve detergents. Dark colors that bleed or fade Light soils Cold Warm water is added to assist in soil removal and to help dissolve detergents. Whites and pastels Durable items Heavy soils Bright colors Moderate to light soils Colors that bleed or fade Light soils Cool Darks Warm water is added to assist in soil removal and to help dissolve detergents. Dark colors that bleed or fade Light soils11 WASHER MAINTENANCE Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.

2. Turn o water supply to washer, to avoid ooding due

to water pressure surge.

IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer. To winterize washer:

1. Shut o both water faucets; disconnect and drain water

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run

washer on RINSE & SPIN cycle for about 30 seconds to mix antifreeze and remaining water.

3. Unplug washer or disconnect power.

NON-USE AND VACATION CARE

WASHER CARE Recommendations to Help Keep Your Washer Clean and Performing at its Best

1. Always use High Eciency (HE) detergents and follow the

HE detergent manufacturer’s instructions regarding the amount of HE detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2. Use warm and hot wash water settings sometimes (not

exclusively cold water washes), because they do a better job of controlling the rate at which soils and detergent accumulate.

3. Always leave the washer lid open between uses to help dry

out the washer and prevent the buildup of odor-causing residue. Cleaning Your Top Loading Washer Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer. Cleaning the Inside of the Washer To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning procedure: Clean Washer Cycle This washer has a special cycle that uses higher water volumes in combination with liquid chlorine bleach to clean the inside of the washer. Begin procedure

1. Chlorine Bleach Procedure:

a. Open the washer lid and remove any clothing or items. b. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach compartment. NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time. c. Close the washer lid. d. Do not add any detergent or other chemical to the washer when following this procedure. e. Select the CLEAN WASHER cycle. f. Press the START/Pause/Unlock Lid button to begin the cycle. The Clean Washer Cycle Operation is described below. WASHER CARE (cont.) NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press POWER/CANCEL. (For models with no POWER/CANCEL button, press and hold START/ Pause/Unlock Lid for three seconds). After the Clean Washer cycle has stopped, run a RINSE/SPIN cycle to rinse cleaner from washer. Description of Clean Washer Cycle Operation:

1. This cycle will ll to a water level higher than in normal

wash cycles to provide rinsing at a level above the water line for normal wash cycle.

2. During this cycle, there will be some agitation and spinning

to increase the removal of soils. After this cycle is complete, leave the lid open to allow for better ventilation and drying of the washer interior. Cleaning the Dispensers After a period of using your washer, you may nd some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner, if needed. Cleaning the Outside of the Washer Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer surfaces. IMPORTANT: To avoid damaging the washer’s nish, do not use abrasive products. Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found. When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker. NOTE: This washer does not include inlet hoses. See the “Installation Instructions” for more information.

1. Shut o both water faucets. Disconnect and drain water

2. If washer will be moved during freezing weather, follow

WINTER STORAGE CARE directions before moving.

3. Disconnect drain hose from drain system and drain any

remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket.

6. Drape power cord over edge and into washer basket.

7. Place packing tray from original shipping materials

back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location. Transport washer in upright position. Transport washer in upright position.

2. Plug in washer or reconnect power.

3. Run washer through BULKY/BEDDING cycle to clean

washer and remove antifreeze, if used. Use only HE High Eciency detergent. Use 1/2 the manufacturer’s recommended amount for a medium-size load.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1. Refer to Installation Instructions to locate, level, and

2. Before using again, run washer through the following

recommended procedure: To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.13 TROUBLESHOOTING If you experience Possible Causes Solution Vibration or Off-Balance Check the following for proper installation or see “Using Your Washer” section. Feet may not be in contact with the oor and locked. Front and rear feet must be in rm contact with oor, and washer must be level to operate properly. See “Installation Instructions”. Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. See “Level the Washer” in Installation Instructions. Load could be unbalanced. Load items in loose heaps evenly around the washplate. Adding wet items to washer or adding more water to basket could unbalance washer. Wash smaller loads to reduce imbalance. Do not tightly pack. Avoid washing single items. Use Bulky/Bedding cycle for oversized, non-absorbent items such as small comforters or poly-lled jackets. See “Cycle Guide” and “Using Your Washer” in this Use and Care Guide. Noises Clicking or metallic noises Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket. Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as nal amounts of water are removed during the Drain & Spin cycles. Humming Load sensing may be occuring. You may hear the hum of the sensing spins after you have started the washer. This is normal. Whirring Basket deceleration may be occurring. You may hear the whirring sound of the basket decelerating. This is normal. Water Leaks Check the following for proper installation: Washer not level. Water may splash o basket if washer is not level. Check that load is not unbalanced or tightly packed. Fill hoses not attached tightly. Tighten ll-hose connection. Fill hose washers. Make sure all four ll hose at washers are properly seated. Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub. Do not place tape over drain opening. Check household plumbing for leaks or clogged sink or drain. Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.) Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment and cause water to splash o tub. See “Using Your Washer” for loading instructions. Washer not performing as expected Not enough water in washer Load not completely covered in water. This is normal operation for an HE low-water washer. The load will not be completely underwater. The washer senses load sizes and adds correct amount of water for optimal cleaning. See “What’s New under the Lid.” IMPORTANT: Do not add more water to washer. Washer won’t run or ll, washer stops working, or wash light remains on (indicating that the washer was unable to ll appropriately) Check for proper water supply. Both hoses must be attached and have water owing to inlet valve. Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check for any kinks in inlet hoses, which can restrict water ow. First try the solutions suggested here for assistance and to possibly avoid a service call.14 TROUBLESHOOTING If you experience Possible Causes Solution Washer not performing as expected (cont.) Washer won’t run or ll, washer stops working, or wash light remains on (indicating that the washer was unable to ll appropriately) (cont.) Check proper electrical supply. Plug power cord into a grounded 3 prong outlet. Do not use an extension cord. Ensure there is power to outlet. Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician. Normal washer operation. Lid must be closed for washer to run. Washer will pause during certain phases of cycle. Do not interrupt cycle. Washer may be stopped to reduce suds. Washer may be tightly packed. Remove several items, rearrange load evenly in basket, and add detergent. Close lid and press START/PAUSE/Unlock Lid. Do not add more than 1 or 2 additional items after cycle has started. Do not add more water to the washer. Not using HE detergent or using too much HE detergent. Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and follow detergent directions based on your load requirements. To remove suds, cancel cycle. Select Rinse & Spin. Press START/ PAUSE/Unlock Lid. Do not add more detergent. Washer not draining/ spinning, loads are still wet, or spin light remains on (indicating that the washer was unable to pump out water within 10 minutes) Small items may have been caught in pump or between basket and tub, which can slow draining. Empty pockets and use garment bags for small items. Used a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/spin speed for your item. To remove extra water in the load, select Drain/Spin. Load may need to be rearranged to allow even distribution of the load in the basket. The washer may be tightly packed or unbalanced. Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain & Spin cycle to remove excess water. See “Using Your Washer” for loading recommendations. Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the oor. Remove any clogs from drain hose. First try the solutions suggested here for assistance and to possibly avoid a service call.15 TROUBLESHOOTING If you experience Possible Causes Solution Washer not performing as expected (cont.) Washer not draining/ spinning, loads are still wet, or spin light remains on (indicating that the washer was unable to pump out water within 10 minutes) (cont.) Too much detergent causing suds to slow or stop draining and spinning. Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds, select Rinse & Spin. Do not add detergent. Dry spots on load after cycle High speed spins extract more moisture than traditional top-load washers. The high spin speeds combined with air ow during the nal spin can cause items near the top of the load to develop dry spots during the nal spin. This is normal. Incorrect or wrong wash or rinse temperatures Check for proper water supply. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached to both washer and faucet, and have both hot and cold water owing to inlet valve. Check that inlet valve screens are not clogged. Remove any kinks in hoses. Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached and have water owing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. Not using HE detergent or using too much HE detergent. The suds from regular detergent can keep washer from operating correctly. Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow detergent directions based on load size and soil level. Washer not loaded as recommended. The washer is less ecient at rinsing when load is tightly packed. Load items in loose heaps evenly around the washplate. The washer will not rinse well if tightly packed. Load with dry items only. Use cycle designed for the fabrics being washed. Add only 1 or 2 items after washer has started. Sand, pet hair, lint, etc. on load after washing Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing. Add a Two Rinses to the selected cycle. Load is tangling Washer not loaded as recommended. See “Using Your Washer” section. Select a cycle with a slower wash action and spin speed; however, items will be wetter than those using a higher speed spin. See the “Cycle Guide” to match your load with the best cycle. Load items in loose heaps evenly around the washplate. Reduce tangling by mixing types of load items. Use the recommended cycle for the type of items being washed. Not cleaning or removing stains Added more water to washer. Washer senses load size and adds correct amount of water. This is normal and necessary for clothes to move. It is normal for the wash load to be not completely covered in water. Added water lifts the laundry o the washplate, resulting in less eective cleaning. Washer not loaded as recommended. Washer is less ecient at cleaning when load is tightly packed. Load items in loose heaps evenly around the washplate. Load with dry items only. Washer not loaded as recommended. Add only 1 or 2 items after washer has started. First try the solutions suggested here for assistance and to possibly avoid a service call.16 TROUBLESHOOTING If you experience Possible Causes Solution Washer not performing as expected (cont.) Not cleaning or removing stains (cont.) Adding detergent on top of load. Add detergent, oxi products and color-safe bleach to the bottom of the basket before adding the load items. Not using HE detergent or using too much HE detergent. The suds from regular detergent can keep washer from operating correctly. Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow manufacturer’s directions based on load size and soil level. Not using correct cycle for fabric type. Use a higher soil level cycle option and warmer wash temperature to improve cleaning. Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide” to match your load with the best cycle. Not using dispenser. Use dispenser to avoid chlorine bleach staining. Load dispenser before starting a cycle. Do not add products directly onto load. Not washing like colors together. Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer. Not selecting Fabric Softener-On. Always select “On”, when selecting Fabric Softener option. Cycles that use spray rinsing will add additional water for proper fabric softener dispensing when “On” is selected. Incorrect dispenser operation Clogged dispenser. Use only liquid chlorine bleach in the bleach dispenser. Fabric damage Sharp items were in pockets during wash cycle. Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears. Strings and straps could have tangled. Tie all strings and straps before starting wash load. Items may have been damaged before washing. Mend rips and broken threads in seams before washing. Fabric damage can occur if washer is tightly packed. Load items in loose heaps evenly around the washplate. Load with dry items only. Use cycle designed for the fabrics being washed. Add only 1 or 2 items after washer is started. Liquid chlorine bleach may have been added incorrectly. Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer. Do not place load items on top of bleach dispenser when loading and unloading washer. Garment care instructions may not have been followed. Always read and follow garment manufacturer’s care label instructions. See the “Cycle Guide” to match your load with the best cycle. Odors Clean Washer maintenance not done as recommended. Run the Clean Washer with bleach cycle monthly. See “Washer Care” in Washer Maintenance. Unload washer as soon as cycle is complete. Using wrong or too much detergent. Use only HE detergent. Be sure to measure correctly. Always follow the manufacturer’s directions. See “Washer Care” section. Lid locked light is ashing The lid is not closed. Close the lid. The washer will not start or ll with the lid open. A cycle was stopped or paused using the Start/Pause button. The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics. Single-dose laundry packet not dissolving Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding clothes. Do not add packet to dispensers. Follow the manufacturer’s instructions to avoid damage to your items. First try the solutions suggested here for assistance and to possibly avoid a service call.17

KENMORE APPLIANCE WARRANTY

PROTECTION AGREEMENTS Master Protection Agreements Congratulations on making a smart purchase. Your new Kenmore

product is designed and manufactured for years of dependable operation. But like all products, it may require preventive maintenance or repair from time to time. That’s when having a Master Protection Agreement can save you money and aggravation. The Master Protection Agreement also helps extend the life of your new product. Here’s what the Agreement* includes: Parts and labor needed to help keep products operating properly under normal use, not just defects. Our coverage goes well beyond the product warranty. No deductibles, no functional failure excluded from coverage—real protection. Expert service by a force of more than 10,000 authorized Sears service technicians, which means someone you can trust will be working on your product. Unlimited service calls and nationwide service, as often as you want us, whenever you want us. – replacement of your covered product if four or more product failures occur within twelve months. Product replacement if your covered product can’t be xed. Annual Preventive Maintenance Check at your request – no extra charge. Fast help by phone – we call it Rapid Resolution – phone support from a Sears representative on all products. Think of us as a “talking owner’s manual.” Power surge protection against electrical damage due to power uctuations. Rental reimbursement if repair of your covered product takes longer than promised. 25% discount o the regular price of any non-covered repair service and related installed parts. Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule service. You can call anytime day or night, or schedule a service appointment online. The Master Protection Agreement is a risk free purchase. If you cancel for any reason during the product warranty period, we will provide a full refund. Or, a prorated refund anytime after the product warranty period expires. Purchase your Master Protection Agreement today! Some limitations and exclusions apply. For prices and additional information in the U.S.A. call 1-800-827-6655. *Coverage in Canada varies on some items. For full details call Sears Canada at 1-800-361-6665. Sears Installation Service For Sears professional installation of home appliances, garage door openers, water heaters, and other major home items, in the U.S.A. or Canada call 1-800-4-MY-HOME

FOR ONE YEAR from the date of sale this appliance is warranted against defects in material or workmanship when it is correctly installed, operated and maintained according to all supplied instructions. WITH PROOF OF SALE, a defective appliance will receive free repair or replacement at option of seller. To arrange for warranty service, call 1-800-4-MY-HOME

(1-800-469-4663) This warranty applies for only 90 DAYS from the sale date in the United States, and is void in Canada, if this appliance is ever used for other than private household purposes. THIS WARRANTY COVERS ONLY DEFECTS IN MATERIAL AND WORKMANSHIP, AND WILL NOT PAY FOR:

1. Expendable items that can wear out from normal use,

including but not limited to lters, belts, screw-in base light bulbs, and bags.

2. A service technician to instruct the user in correct product

installation, operation, or maintenance.

3. A service technician to clean or maintain this product.

4. Damage to or failure of this product if it is not installed,

operated, or maintained according to all instructions supplied with the product.

5. Damage to or failure of this product resulting from accident,

abuse, misuse, or use for other than its intended purpose.

6. Damage to or failure of this product caused by the use of

detergents, cleaners, chemicals, or utensils other than those recommended in all instructions supplied with the product.

7. Damage to or failure of parts or systems resulting from

unauthorized modications made to this product.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION

OF REMEDIES Customer’s sole and exclusive remedy under this limited warranty shall be product repair or replacement as provided herein. Implied warranties, including warranties of merchantability or tness for a particular purpose, are limited to one year or the shortest period allowed by law. Seller shall not be liable for incidental or consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitation on the duration of implied warranties of merchantability or tness, so these exclusions or limitations may not apply to you. This warranty applies only while this appliance is used in the United States or Canada*. This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.

• In-home repair service is not available in all Canadian geographical areas, nor will this warranty cover user or servicer travel and transportation expenses if this product is located in a remote area (as dened by Sears Canada Inc.) where an authorized servicer is not available. Sears Brands Management Corporation Homan Estates, IL 60179 Sears Canada Inc. Toronto, Ontario, Canada M5B 2C318

Marque déposée de Sears Brands, LLC Get it fixed, at your home or ours! Your Home For troubleshooting, product manuals and expert advice: www.managemylife.com For repair – in your home – of all major brand appliances, lawn and garden equipment, or heating and cooling systems, no matter who made it, no matter who sold it! For the replacement parts, accessories and owner’s manuals that you need to do-it-yourself. For Sears professional installation of home appliances and items like garage door openers and water heaters.