20232 - Washing machine KENMORE - Free user manual and instructions

USER MANUAL 20232 KENMORE

WASHER MAINTENANCE ...............................................10 TROUBLESHOOTING ....................................................... 12 PROTECTION AGREEMENTS ..........................................17 WARRANTY ........................................................................ 17 ASSISTANCE OR SERVICE ...............................Back Cover WASHER SAFETY3 WHAT’S NEW UNDER THE LID? Your new washer will operate dierently than your past agitator-style washer. For best performance, it is recommended to load items in loose heaps evenly around the washplate. As the washer dampens and moves the load, the level of the items will settle in the basket. This is normal, and does not indicate that more items should be added. IMPORTANT: ■ You will not see a washer basket full of water as with your past agitator-style washer. It is normal for some of the load to be above the water line. ■ The lid must be closed before the washer basket lls with water and for wash cycle to start. If lid is open and lling stops, close lid and press START button to complete cycle. Choosing the Right Detergent Use only High Eciency detergents. The package will be marked “HE” or “High Eciency.” Low-water washing creates excessive sudsing with a non-HE detergent. Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance. They should hold soil in suspension so it is not redeposited onto clean clothes. Not all detergents labeled as High Eciency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds. Always follow the detergent manufacturer’s instructions to determine the amount of detergent to use. Normal Sounds You Can Expect At dierent stages of the wash cycle, you may hear sounds and noises that are dierent from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle, as the lid lock goes through a self-test. There will be dierent kinds of humming sounds as the washplate moves the load and as the basket is slowing down to stop. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak. Use only High Efciency (HE) detergent. Improved Cleaning Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils. This low water wash also allows the clothing to move in a more eective way to remove soils. Cleaning with Less Water The washer automatically adjusts the water level to the load size—no water level selector is needed. Traditional agitator-style washer Washer with low-water wash system Washplate Automatic Load Size Sensing Once you start the cycle, the washer will ll to the water level. When the washer is done lling, it will start to agitate after it determines the correct water level for the load. This low-water wash method uses less water and energy compared to a traditional agitator-style washer.4

CONTROL PANEL AND FEATURES

WATER LEVEL Set the Water Level knob to the Auto Sensing setting and the washer will ll to a level that ensures the load engages the agitator. From this point, the electronic control will sense the load and determine if additional water is needed. Set the Water Level knob to the Deep Fill setting and the washer will ll to the maximum water level. This option is not available on Normal wash cycles. NOTE: Expect longer wash cycle times due to extended ll times when using the Deep Fill option. WASH TEMP Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water. Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.

• On some models and cycles, warm and hot water may be cooler than your previous washer.

• Even in a cold and cool water wash, some warm water may be added to the washer to maintain a minimum temperature. All rinses are cold.

Use the Wash Cycle knob to select cycles on your washer. See “Cycle Guide” for detailed descriptions of cycles.

START/PAUSE/UNLOCK LID BUTTON

Press to start the selected cycle; press again to pause the cycle and unlock the lid. NOTE: If the washer is spinning, it may take several minutes to unlock the lid. Press and hold for 3 seconds to cancel a cycle.

The Cycle Status Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are dierent from traditional washers. SENSING When the Start/Pause button is pressed, the washer will ll and begin sensing to determine the load size. Once sensing is complete, the washer will ll to the detected load size and then begin the wash phase of the cycle. NOTE: Sensing ll and agitation phases will be paused by opening the unlocked lid. Close the lid to resume the cycle. If the lid is left open for more than 10 minutes the washer will cancel the cycle and pump out the water. The lid will lock after the wash phase to begin the initial spin and remain locked for the remainder of the cycle. WASH You will hear the motor and agitator moving the load. During the rst stage of the sensing/wash cycle, water will partially ll the washer and then begin to move the load. It is normal to have the sensing light on during this stage. You will hear the agitator rotate, followed by a several second pause. This process will repeat for several minutes, allowing the entire load to become saturated. The lower water level combined with HE detergent at this stage allows for concentrated cleaning. Concentrated cleaning delivers the detergent directly to the soils. It is normal for the load to be above the water line during this stage. At the beginning of the second stage, the washer will add water to the correct level based on the load size. You will hear the agitator move quicker during this stage of the wash cycle. The motor sounds may change at dierent stages in the wash cycle.

Not all features and options are available on all models. Appearance may vary.

RINSE You will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on briey (short hum) to move the basket while lling. SPIN The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed. COMPLETE Once the cycle is complete, this light will come on. Remove the load promptly for best results. LID LOCKED To allow for proper load sensing and spinning, the lid will lock and the Lid Locked light will turn on. This light indicates that the lid is locked and cannot be opened. If you need to open the lid, press START/ Pause/Unlock Lid. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/Pause/Unlock Lid again to resume the cycle. Avoid opening the lid during sensing. The sensing process will start over when the washer is restarted.6 CYCLE GUIDE For best fabric care, choose the cycle that best ts the load being washed. Recommended settings for best performance are shown in Bold. Not all cycles and options are available on all models. *All rinses are cold. Large items such as sheets, sleeping bags, small comforters, jackets, small washable rugs. Sturdy fabrics, colorfast items, towels, jeans Normal - Heavy Hot Warm Cool Lights Cool Darks Cold Provides maximum wash time and action for tough stains and soils. Use this cycle for heavily soiled or sturdy items, as well as large items such as jackets and small comforters. Cottons, linens, and mixed-garment loads Normal - Regular Hot Warm Cool Lights Cool Darks Cold Use this cycle for normally soiled cottons and mixed-fabric loads. Bright or darkly colored cottons, linens, casual and mixed loads Normal - Light Hot Warm Cool Lights Cool Darks Cold Use this cycle to quickly wash a small number of lightly soiled cottons and mixed-fabric loads. No-iron fabrics, cottons, perm press, linens, synthetics Casual Hot Warm Cool Lights Cool Darks Cold Use this cycle to wash loads of no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and blends. Machine-wash silks, lingerie, washable wools Delicates Hot Warm Cool Lights Cool Darks Cold Use this cycle to wash lightly soiled garments indicating “Machine Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing. Swimsuits and items requiring rinsing without detergent Rinse/ Spin Cold Combines a rinse and spin for loads requiring an additional rinse cycle or to complete a load after power interruption. Also use for loads that require rinsing only. No clothes in washer Clean Washer Hot Use this cycle every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See “Washer Care.” IMPORTANT: Do not place garments or other items in the washer during the Clean Washer cycle. Use this cycle with an empty wash tub. Hand-wash items or dripping wet items Drain/ Spin N/A This cycle uses a spin to shorten drying times for heavy fabrics or special- care items washed by hand. Use this cycle to drain washer after canceling a cycle or completing a cycle after a power failure. Heavily soiled fabrics Soak Hot Warm Cool Lights Cool Darks Cold Use this cycle to soak small spots of set in stains on fabrics. The washer will use intermittent agitation and soaking. After time has expired, water will drain, but the washer will not spin. Cycle is complete. Casual and mixed loads, jeans, towels, sturdy fabrics Jeans/Towels Hot Warm Cool Lights Cool Darks Cold Provides additional water and alternating wash action for heavily soiled mixed loads. Large items such as sheets, sleeping bags, small comforters, jackets, small washable rugs Bulky/Bedding Hot Warm Cool Lights Cool Darks Cold Use this cycle to wash large items such as jackets and small comforters. The washer will ll with enough water to wet down the load before the wash portion of the cycle begins and uses a higher water level than other cycles. Items to Wash: Cycle: Wash Temp*: Cycle Details:7

• Empty pockets. Loose change, buttons, or any small object can pass under the agitator and become trapped, causing unexpected sounds.

• Sort items by recommended cycle, water temperature, and colorfastness.

• Separate heavily soiled items from lightly soiled.

• Separate delicate items from sturdy fabrics.

• Do not dry garments if stains remain after washing, because heat can set stains into fabric.

• Treat stains promptly.

• Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

• Mend rips and tears to avoid further damage to items during washing. Helpful Tips:

• When washing waterproof or water-resistant items, load evenly.

• Use mesh garment bags to help avoid tangling when washing delicate or small items.

• Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics. NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

1. Sort and prepare your laundry

Add a measured of amount of detergent or single-dose laundry packet into the basket. If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes. IMPORTANT: Use only High Eciency detergents. The package will be marked “HE” or “High Eciency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount of detergent to use. NOTE: Follow the manufacturer’s instructions to determine the amount of laundry products to use.

2. Add laundry products8

5. Add fabric softener to dispenser

(on some models) Pour a measured amount of liquid fabric softener into dispenser; always follow manufacturer’s directions for correct amount of fabric softener based on your load size. Dilute liquid fabric softener by lling the dispenser with warm water until liquid reaches the underside of the rim. See Max Fill line arrows. Adding Liquid Fabric Softener Manually to Wash Load During the nal rinse, wait until the washer has completed lling, press the START/PAUSE/Unlock Lid button to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric softener. Do not allow liquid fabric softener to spill, splash, drip, or run into the basket or on load. Do not use more than the recommended amount. Close the lid and press the START/PAUSE/Unlock Lid button again to start the washer. Liquid Chlorine Bleach

4. Add liquid chlorine bleach

to dispenser Do not overll, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach. Turn cycle knob to choose your wash cycle. For more information, see “Cycle Guide.”

Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing dierent sized items to reduce tangling. IMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling.

3. Load laundry into washer

Set the Water Level knob to the Auto Sensing setting and the washer will ll to a level that ensures the load engages the agitator. From this point, the electronic control will sense the load and determine if additional water is needed. Set the Water Level knob to the Deep Fill setting and the washer will ll to the maximum water level. This option is not available on Normal wash cycles. NOTE: Expect longer wash cycle times due to extended ll times when using the Deep Fill option.

Select the Wash Temp by turning knob to desired temperature. All rinses are tap cold. NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

9. Press START/PAUSE/Unlock Lid

to begin wash cycle Press the START/PAUSE/Unlock Lid button to start the wash cycle. When the cycle has nished, the Cycle Complete status light will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and rusting of metal hooks, zippers, and snaps. Unlocking the lid to add garments If you need to open the lid to add 1 or 2 missed garments: Press START/PAUSE/Unlock Lid; the lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Then close lid and press START/PAUSE/Unlock Lid again to restart the cycle. NOTES: ■ Washer will not ll with the lid open. ■ If your washer does not have a soak option, then pause your washer to soak by pressing the Start/Pause button. Soaking should be done with the lid closed. When you are done soaking, press the Start/Pause button to bring washer out of Pause and resume the cycle. IMPORTANT: If lid is left open for more than 10 minutes, the water will pump out automatically. Wash Temp Suggested Fabrics Hot Some cold water is added to save energy. This may be cooler than your hot water heater setting. Whites and pastels Durable garments Heavy soils Warm Some cold water may be added, so this will be cooler than what your previous washer provided. Bright colors Moderate to light soils Cool Lights Warm water is added to assist in soil removal and to help dissolve detergents. Cool is slightly warmer than cold. Colors that bleed or fade Light soils Cool Darks Warm water is added to assist in soil removal and to help dissolve detergents. Cool is slightly warmer than cold. Dark colors that bleed or fade Light soils Cold Warm water may be added to assist in soil removal and to help dissolve detergents. Dark colors that bleed or fade Light soils10 Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.

2. Turn o water supply to washer, to avoid ooding due to

water pressure surge.

IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer. To winterize washer:

1. Shut o both water faucets; disconnect and drain water

2. Put 1 qt (1 L) of R.V.-type antifreeze in basket and run washer

on Rinse/Spin cycle for about 30 seconds to mix antifreeze and remaining water.

3. Unplug washer or disconnect power.

NON-USE AND VACATION CARE

WASHER MAINTENANCE Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found. When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker. NOTE: This washer does not include inlet hoses. See the “Installation Instructions” for more information.

WASHER CARE Recommendations to Help Keep Your Washer Clean and Performing at its Best

1. Always follow the detergent manufacturer’s instructions

regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which, in turn, may result in undesirable odor.

2. Use warm and hot wash water settings sometimes (not

exclusively cold water washes), because they do a better job of controlling the rate at which soils and detergent accumulate.

3. Always leave the washer lid open between uses to help dry

out the washer and prevent the buildup of odor-causing residue. Cleaning Your Top-Loading Washer Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer. Cleaning the Inside of the Washer To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning procedure: Recommended Cycle for Cleaning the Washer Refer to the “Cycle Guide” for the optimal cycle for cleaning the inside of the washer. Use this cycle with liquid chlorine bleach as described below. Begin procedure

1. Chlorine Bleach Procedure:

a. Open the washer lid and remove any clothing or items. b. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach compartment. NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time. c. Close the washer lid. d. Do not add any detergent or other chemical to the washer when following this procedure. e. Select the cycle recommended for cleaning the inside of the washer. f. Press the START/PAUSE/Unlock Lid button to start the cycle. NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/PAUSE/Unlock Lid once. After the cycle has stopped, run a RINSE/SPIN cycle to rinse cleaner from washer. WASHER CARE (cont.) Cleaning the Dispensers After a period of using your washer, you may nd some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner, if needed. Cleaning the Outside of the Washer Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer surfaces. IMPORTANT: To avoid damaging the washer’s nish, do not use abrasive products.11

TRANSPORTING YOUR WASHER

1. Shut o both water faucets. Disconnect and drain water

2. If washer will be moved during freezing weather, follow

Winter Storage Care directions before moving.

3. Disconnect drain from drain system and drain any

remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket.

6. Drape power cord over edge and into washer basket.

7. Place packing tray from original shipping materials back

inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location. Transport washer in upright position.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1. Refer to “Installation Instructions” to locate, level, and

2. Before using again, run washer through the following

recommended procedure: To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.

2. Plug in washer or reconnect power.

3. Run washer through Clean Washer cycle to clean washer

and remove antifreeze, if used. Use half the manufacturer’s recommended amount for a medium-size load.12 TROUBLESHOOTING If you experience Possible Causes Solution Vibration or Off-Balance Check the following for proper installation or see “Using Your Washer” section. Feet may not be in contact with the oor and locked. Front and rear feet must be in rm contact with oor, and washer must be level to operate properly. Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. See “Level the Washer” in Installation Instructions. Load could be unbalanced. Load dry items in loose heaps evenly around basket wall. Adding wet items to washer or adding more water to basket could unbalance washer. Wash smaller loads to reduce imbalance. Do not tightly pack. Avoid washing single items. Use Deep Wash cycle for oversized, non-absorbent items such as comforters or poly-lled jackets. See “Cycle Guide” and “Using Your Washer” in this Use and Care Guide. Noises Clicking or metallic noises Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the basket. Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as nal amounts of water are removed during the Drain/Spin cycles. Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started the washer. This is normal. Water Leaks Check the following for proper installation: Washer not level. Water may splash o basket if washer is not level. Fill hoses not attached tightly. Tighten ll-hose connection. Fill hose washers. Make sure all four ll hose at washers are properly seated. Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub. Check household plumbing for leaks or clogged sink or drain. Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.) Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment and cause water to splash o tub. See “Using Your Washer” for loading instructions. Washer not performing as expected Not enough water in washer Load not completely covered in water. This is normal operation for an HE low-water washer. The load will not be completely under water. The washer senses load sizes and adds correct amount of water for optimal cleaning. IMPORTANT: Do not add more water to washer. Adding water lifts the items o the washplate, resulting in less eective cleaning. Use Heavy Duty or Deep Wash cycle for higher water ll. See “What’s New under the Lid” and “Cycle Guide” to match your load with the best cycle. Run Clean Washer cycle to optimize the water level and wash performance due to soil build-up in washer basket. First try the solutions suggested here for assistance and to possibly avoid a service call.13 TROUBLESHOOTING Washer won’t run or ll, washer stops working or wash light remains on (indicating that the washer was unable to ll appropriately) (cont.) Check proper electrical supply. Plug power cord into a grounded 3 prong outlet. Do not use an extension cord. Ensure there is power to outlet. Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician. Normal washer operation. Lid must be closed for washer to run. Washer will pause during certain phases of cycle. Do not interrupt cycle. Washer may be tightly packed. Remove several items, rearrange load evenly in basket. Close lid and press START/PAUSE/Unlock Lid. Do not add more than 1 or 2 additional items after cycle has started to avoid tightly packing or unbalancing. Do not add more water to the washer. Washer not draining/ spinning, loads are still wet or spin light remains on (indicating that the washer was unable to pump out water within 10 minutes) Small items may have been caught in pump or between basket and tub, which can slow draining. Empty pockets and use garment bags for small items. Use a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your garment. To remove extra water in the load, select Drain/Spin. Load may need to be rearranged to allow even distribution of the load in the basket. The washer may be tightly packed or unbalanced. Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain/ Spin cycle to remove excess water. See “Using Your Washer” for loading recommendations. If you experience Possible Causes Solution Washer not performing as expected (cont.) Washer won’t run or ll, washer stops working or wash light remains on (indicating that the washer was unable to ll appropriately) Check for proper water supply. Both hoses must be attached and have water owing to inlet valve. Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check for any kinks in inlet hoses, which can restrict water ow. First try the solutions suggested here for assistance and to possibly avoid a service call.14 TROUBLESHOOTING If you experience Possible causes Solution Washer not performing as expected (cont.) Washer not draining/ spinning, loads are still wet or spin light remains on (indicating that the washer was unable to pump out water within 10 minutes) (cont.) Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the oor. Remove any clogs from drain hose. Too much detergent causing suds to slow or stop draining and spinning. Always measure and follow detergent directions for your load. To remove extra suds, select Rinse/Spin. Do not add detergent. Dry spots on load after cycle High speed spins extract more moisture than your previous washer. The high spin speeds combined with air ow during the nal spin can cause items near the top of the load to develop dry spots during the nal spin. This is normal. Washer may be tightly packed. Use Heavy Duty or Deep Wash cycle for higher water ll. See “Cycle Guide” to match your load with the best cycle. Added extra garments to the load after the sensing/ll phase. Add only 1 or 2 additional garments after washer has started. Incorrect or wrong wash or rinse temperatures Check for proper water supply. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached to both washer and faucet, and have both hot and cold water owing to inlet valve. Check that inlet valve screens are not clogged. Remove any kinks in hoses. Energy saving controlled wash temperatures. ENERGY STAR

qualied washers use cooler wash and rinse water temperatures than traditional top-load washers. This includes cooler hot and warm washes. Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached and have water owing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. Not using HE detergent or using too much HE detergent. The suds from too much detergent can keep washer from operating correctly. Always measure detergent and follow detergent directions based on load size and soil level. Washer not loaded as recommended. The washer is less ecient at rinsing when load is tightly packed. Load garments in loose heaps evenly around the basket wall. Load with dry items only. Use cycle designed for the fabrics being washed. Add only 1 or 2 additional garments after washer has started. Use Heavy Duty or Deep Wash cycle for higher water ll. See “Cycle Guide” to match your load with the best cycle. Sand, pet hair, lint, etc. on load after washing Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing. Increase Soil Level setting. Load is tangling Washer not loaded as recommended. See “Using Your Washer” section. Select a cycle with a slower wash action and spin speed; however, items will be wetter than those using a higher speed spin. Use Heavy Duty or Deep Wash cycle for higher water ll. See the “Cycle Guide” to match your load with the best cycle. Load garments in loose heaps evenly around the basket wall. Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed. First try the solutions suggested here for assistance and to possibly avoid a service call.15 TROUBLESHOOTING If you experience Possible Causes Solution Washer not performing as expected (cont.) Not cleaning or removing stains Added more water to washer. Washer senses load size and adds correct amount of water. This is normal and necessary for clothes to move. It is normal for the wash load to be not completely covered in water. Added water lifts the laundry o the washplate, resulting in less eective cleaning. Washer not loaded as recommended. Washer is less ecient at cleaning when load is tightly packed. Load garments in loose heaps evenly around the basket wall. Load with dry items only. Add only 1 or 2 additional garments after washer has started. Adding detergent on top of load. Add detergent, Oxi products, and color-safe bleach to the bottom of the basket before adding the load items. Not using HE detergent or using too much HE detergent. The suds from regular detergent can keep washer from operating correctly. Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow manufacturer’s directions based on load size and soil level. Not using correct cycle for fabric type. Use a higher soil level cycle option and warmer wash temp to improve cleaning. Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide” to match your load with the best cycle. Not using dispensers. Use dispensers to avoid chlorine bleach and fabric softener staining. Load dispensers before starting a cycle. Avoid overlling. Do not add products directly onto load. Not washing like colors together. Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer. Incorrect dispenser operation Clogged dispenser. Load dispensers before starting a cycle. Use only liquid chlorine bleach in the bleach dispenser. Use only fabric softener in the fabric softener dispenser. Fabric damage Sharp items were in pockets during wash cycle. Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears. Strings and straps could have tangled. Tie all strings and straps before starting wash load. Items may have been damaged before washing. Mend rips and broken threads in seams before washing. Fabric damage can occur if load is tightly packed. Load garments in loose heaps evenly around the basket wall. Load with dry items only. Use cycle designed for the fabrics being washed. Use Heavy Duty or Deep Wash cycle for higher water ll. See “What’s New under the Lid” and “Cycle Guide” to match your load with the best cycle. Add only 1 or 2 additional garments after washer has started. Liquid chlorine bleach may have been added incorrectly. Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer. Do not place load items on top of bleach dispenser when loading and unloading washer. Garment care instructions may not have been followed. Always read and follow garment manufacturer’s care label instructions. See the “Cycle Guide” to match your load with the best cycle. First try the solutions suggested here for assistance and to possibly avoid a service call.16 TROUBLESHOOTING If you experience Possible Causes Solution Washer not performing as expected (cont.) Odors Monthly maintenance not done as recommended. See “Washer Care” in Washer Maintenance. Unload washer as soon as cycle is complete. Using too much detergent. Be sure to measure correctly. Always follow the manufacturer’s directions. See “Washer Care” section. Lid locked light is ashing The lid is not closed. Close the lid. The washer will not start or ll with the lid open. A cycle was stopped or paused using the START/PAUSE/Unlock Lid button. The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics. Single-dose laundry packet not dissolving Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding clothes. Do not add packet to dispenser. Follow the manufacturer’s instructions to avoid damage to your garments. Washer pumps out water before nishing cycle Lid is left open for more than 10 minutes. Make sure lid is closed before starting a cycle and/or during prewash (soak). First try the solutions suggested here for assistance and to possibly avoid a service call.17 PROTECTION AGREEMENTS Master Protection Agreements Congratulations on making a smart purchase. Your new Kenmore product is designed and manufactured for years of dependable operation. But like all products, it may require preventive maintenance or repair from time to time. That’s when having a Master Protection Agreement can save you money and aggravation.The Master Protection Agreement also helps extend the life of your new product. Here’s what the Agreement* includes: 4 Parts and labor not just for repairing defects, but to help keep products operating properly under normal use. Our coverage goes well beyond the product warranty. No deductibles, no functional failure excluded from coverage—real protection.4 Expert service by experienced service technicians trusted in millions of homes every year.4 Unlimited service calls and nationwide service, as often as you want us, whenever you want us. 4 “No-lemon” guarantee – replacement of your covered product after three separate product failures occur within twelve months and a fourth repair is required. Includes free delivery and installation, if necessary, of replacement product.4 Product replacement if your covered product can’t be xed.4 Annual Preventive Maintenance Check at your request – no extra charge.4 Fast help by phone – phone support from a service agent on all products to help troubleshoot problems. Think of us as a “talking owner’s manual.”4 Power surge protection against electrical damage due to power uctuations.4 $300 Food Loss Protection for any food spoilage that is the result of mechanical failure of any covered refrigerator or freezer.4 Service Promise: $50 if rst attempt at repair of your covered product can’t be accomplished and product is not usable while awaiting further repair service.4 25% discount o the regular price of any non-covered repair service and related installed parts.Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule service. You can call anytime day or night.The Master Protection Agreement is a risk free purchase. If you cancel for any reason during the product warranty period, we will provide a full refund. Or, a prorated refund anytime after the product warranty period expires. Purchase your Master Protection Agreement today!Some limitations and exclusions apply. For prices and additional information in the U.S.A., call 1-800-827-6655.* Coverage in Canada varies on some items. For full details, call Sears Canada at 1-800-361-6665. Sears Installation Service For Sears professional installation of home appliances, garage door openers, water heaters, and other major home items, in the U.S.A., call 1-844-553-6667 and in Canada call 1-800-469-4663.05/2016

KENMORE APPLIANCE WARRANTY

PROTECTION AGREEMENTS Master Protection Agreements Congratulations on making a smart purchase. Your new Kenmore product is designed and manufactured for years of dependable operation. But like all products, it may require preventive maintenance or repair from time to time. That’s when having a Master Protection Agreement can save you money and aggravation. The Master Protection Agreement also helps extend the life of your new product. Here’s what the Agreement* includes: Parts and labor needed to help keep products operating properly under normal use, not just defects. Our coverage goes well beyond the product warranty. No deductibles, no functional failure excluded from coverage—real protection. Expert service by a force of more than 10,000 authorized Sears service technicians, which means someone you can trust will be working on your product. Unlimited service calls and nationwide service, as often as you want us, whenever you want us. Replacement of your covered product if four or more product failures occur within twelve months. Product replacement if your covered product can’t be fixed. Annual Preventive Maintenance Check at your request – no extra charge. Fast help by phone – we call it Rapid Resolution – phone support from a Sears representative on all products. Think of us as a “talking owner’s manual.” Power surge protection against electrical damage due to power uctuations. Rental reimbursement if repair of your covered product takes longer than promised. 25% discount o the regular price of any non-covered repair service and related installed parts. Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule service. You can call anytime day or night, or schedule a service appointment online. The Master Protection Agreement is a risk free purchase. If you cancel for any reason during the product warranty period, we will provide a full refund. Or, a prorated refund anytime after the product warranty period expires. Purchase your Master Protection Agreement today! Some limitations and exclusions apply. For prices and additional information in the U.S.A., call 1-800-827-6655. *Coverage in Canada varies on some items. For full details, call Sears Canada at 1-800-361-6665. Sears Installation Service For Sears professional installation of home appliances, garage door openers, water heaters, and other major home items, in the U.S.A. call 1-844-553-6667 or in Canada call 1-800-469-4663.

KENMORE LIMITED WARRANTY

FOR ONE YEAR from the date of sale this appliance is warranted against defects in material or workmanship when it is correctly installed, operated, and maintained according to all supplied instructions. WITH PROOF OF SALE, a defective appliance will receive free repair or replacement at option of seller.For warranty coverage details to obtain free repair or replacement, visit the web page: www.kenmore.com/warranty.This warranty applies for only 90 DAYS from the sale date in the United States, and is void in Canada, if this appliance is ever used for other than private household purposes. This warranty covers ONLY defects in material and workmanship, and will NOT pay for: 1. Expendable items that can wear out from normal use, includingbut not limited to lters, belts, bags, or screw-in base light bulbs. 2. A service technician to clean or maintain this appliance, or toinstruct the user in correct appliance installation, operation, and maintenance.3. Service calls to correct appliance installation not performedby Sears authorized service agents, or to repair problems with house fuses, circuit breakers, house wiring, and plumbing or gas supply systems resulting from such installation.4. Damage to or failure of this appliance resulting frominstallation not performed by Sears authorized service agents, including installation that was not in accord with electrical, gas, or plumbing codes.5. Damage to or failure of this appliance, including discolorationor surface rust, if it is not correctly operated and maintained according to all supplied instructions.6. Damage to or failure of this appliance, including discolorationor surface rust, resulting from accident, alteration, abuse, misuse or use for other than its intended purpose. 7. Damage to or failure of this appliance, including discolorationor surface rust, caused by the use of detergents, cleaners,chemicals, or utensils other than those recommended in allinstructions supplied with the product.8. Damage to or failure of parts or systems resulting fromunauthorized modications made to this appliance.9. Service to an appliance if the model and serial plate is missing,altered, or cannot easily be determined to have the appropriatecertication logo.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION

OF REMEDIES Customer’s sole and exclusive remedy under this limited warranty shall be product repair or replacement as provided herein. Implied warranties, including warranties of merchantability or tness for a particular purpose, are limited to one year or the shortest period allowed by law. Seller shall not be liable for incidental or consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitation on the duration of implied warranties of merchantability or tness, so these exclusions or limitations may not apply to you.This warranty applies only while this appliance is used in the United States or Canada*.This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.* In-home repair service is not available in all Canadiangeographical areas, nor will this warranty cover user or servicer travel and transportation expenses if this product is located in a remote area (as dened by Sears Canada Inc.) where an authorized servicer is not available.Sears Brands Management Corporation Homan Estates, IL 60179Sears Canada Inc. Toronto, Ontario, Canada M5B 2C310/201518