WTW4950HW - Washing machine WHIRLPOOL - Free user manual and instructions

USER MANUAL WTW4950HW WHIRLPOOL

Guide d’utilisation et d’entretien de la laveuse haute efficacité avec chargement par le dessus Para una versión de estas instrucciones en español, visite www.whirlpool.com2 Washer Safety3 What’s Under the Lid Use only High Efciency (HE) detergent. IMPORTANT: ■ The lid must be closed before the washer basket lls with water and for the wash cycle to start. If the lid is opened, the cycle pauses and all lling/agitation motion halts. Once the lid is closed, the cycle automatically resumes. However, if the Start/Pause/ Cancel button is pressed prior to opening the lid, the lid must be closed and the Start/Pause/Cancel button pressed again to resume the cycle. ■ Rinse option must be set to Auto with Extra Rinse, Deep Water Rinse, or Deep Water with Extra Rinse if using fabric softener during a cycle—during the nal rinse, open the lid and manually add the measured, recommended amount of fabric softener. Lid Lock To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened without pausing the cycle. When this light is blinking, the washer is paused. When this light is off, the lid can be opened. After the cycle has started, the washer will ll to the appropriate water level. On select cycles, agitation will occur while the basket is lling with water. This is normal. When the washer is done lling, it will begin the wash phase. If you need to open the lid to add a garment after this point, the lid will remain unlocked during the entire agitation portion of the wash phase. The cycle will automatically pause when the lid is opened, and the cycle will resume once the lid is closed. The lid will lock before the spin phase begins. If you need to pause or stop after this point, you must press the START/PAUSE/ CANCEL button and wait for the lid to unlock. The lid will only unlock after washer movement has stopped. Depending on when in the cycle you try to pause, it may take from several seconds to several minutes for the lid to unlock. Press START/ PAUSE/CANCEL to resume the cycle. Sensing This washer automatically senses the load size for most cycles, and chooses an appropriate water level according to the load size detected. This washer also performs a series of spins to check for load balance. During this time, a series of clicks and a whirring noise signal that sensing technology is determining if there is an off-balance load. Water Level Options Set the Water Level knob to the Auto Sensing setting and the washer automatically adjusts the water level to the load size. Set the Water Level knob to the Deep Water Wash setting and the washer automatically adds more water to any cycle at any time during the wash process. Normal Sounds You Can Expect At different stages of the wash cycle, you may hear sounds and noises that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the spin phase, as the lid lock goes through a self-test. There will be different kinds of humming sounds as the impeller tests for load balance or moves the load. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak. Spray Rinse Select cycles default to a spray rinse. During these cycles, you will hear water enter the washer as the tub spins, allowing the rinse water to penetrate clothes. Check the “Cycle Guide” for details. Choosing the Right Detergent Use only High Efciency detergents. The package will be marked “HE” or “High Efciency.” Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance. They should hold soil in suspension so it is not redeposited onto clean clothes. Not all detergents labeled as High Efciency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds. Always follow the detergent manufacturer’s instructions to determine the amount of detergent to use.4

Control Panel and Features SOIL LEVEL (on some models) Select the setting most suitable for your load. For heavily soiled and sturdy fabrics, select Heavy soil level for more wash time. For lightly soiled and delicate fabrics, select Light or Extra Light soil level for less wash time. A lighter soil level setting will help reduce tangling and wrinkling. WASH TEMP or WASH TEMPERATURE Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water. Select a wash temperature based on the type of fabric and soils being washed. For best results, use the warmest wash water safe for your fabric, as speci ed by the garment label instructions. ■ On some models and cycles, warm and hot water may be cooler than your previous washer. ■ Even in a cold- and cool-water wash, some warm water may be added to the washer to maintain a minimum temperature. All rinses are cold.

Use the Wash Cycle knob to select cycles on your washer. See “Cycle Guide” for detailed descriptions of cycles.

RINSE OPTION Select the option most suitable for your load. Select Auto with Extra Rinse, Deep Water Rinse, or Deep Water with Extra Rinse if using fabric softener during a cycle—during the nal rinse, open the lid and manually add the measured, recommended amount of fabric softener. WATER LEVEL Set the Water Level knob to the Auto Sensing setting and the washer will automatically sense the appropriate water level for the load size and type. Set the Water Level knob to the Deep Water Wash setting and the washer will automatically add more water to any cycle at any time during the wash process. NOTE: Expect longer cycle times due to extended ll times when using the Deep Water Wash option.

START/PAUSE/CANCEL BUTTON

Press to start the selected cycle. Press again to pause the cycle and unlock the lid. Close the lid and press to restart the cycle. Press and hold to cancel a cycle and pump out the washer. NOTE: If the washer is spinning, it may take several minutes to unlock the lid.

Not all features and options are available on all models. Appearance may vary.

PROGRESS LIGHTS The Progress Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers. SENSING/FILL When the Start/Pause/Cancel button is pressed and the Water Level knob is set to Auto Sensing, the washer will ll and begin sensing to determine load size and balance. A short but noticeable pause in the cycle action occurs during sensing. This is normal. Once sensing is complete, the washer will ll to the appropriate level for the detected load size and, on select cycles, agitation will occur during lling. This, too, is normal. When the washer is done lling, it will begin the wash phase of the cycle. To ensure that the most accurate load size is detected, avoid opening the lid during the “Sensing” phase. NOTE: Sensing and wash phases will be paused by opening the unlocked lid. Close the lid to resume the cycle. If the lid is left open for more than 10 minutes, the washer will cancel the cycle and pump out the water. WASH The washer will ll to the correct water level based on the load size and the Water Level selection. Certain cycles may agitate during the ll process to boost cleaning. When the wash cycle begins, you will hear the impeller increase speed. The motor sounds may change at different stages in the wash cycle while the washer performs different wash actions. NOTE: The lid will automatically lock after the wash phase completes and before the initial spinout occurs, and will remain locked for the rest of the cycle. RINSE Certain cycles use a spray rinse, which adds water to the tub while the basket spins. You may hear the motor turning on briey (short hum) to move the basket while lling. In some cases, you may also hear sounds similar to the wash cycle as the washer lls, rinses, and moves the load. FINAL SPIN The washer spins the load at increasing speeds for proper water removal based on the selected cycle and spin speed. CYCLE COMPLETE Once the cycle is complete, the lid will unlock and this light will come on. For best results, remove the load promptly. LID LOCKED The Lock feature allows for higher spin speeds. When lit, the lid is locked and cannot be opened without pausing the cycle. When the light is off, the lid can be opened. To open the lid after it has been locked, press START/PAUSE/ CANCEL. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/PAUSE/CANCEL while the lid is closed to resume the cycle.

Appearance may vary6 Cycle Guide For best fabric care, choose the cycle that best ts the load being washed. Recommended settings for best performance are shown in Bold. Not all cycles and options are available on all models. Sturdy fabrics, colorfast items, towels, jeans Heavy Hot Warm Cool Cold Tap Cold High Use this cycle for heavily soiled or sturdy items. Water-level sensing process may take longer for some items than for others because they will absorb more water than other fabric types.

Heavily soiled white fabrics Whites Whites with Soak

Hot Warm Cool Cold Tap Cold High This cycle, when used with chlorine bleach, improves whitening of soiled white fabrics.

To enhance cleaning, select Whites with Soak, which automatically adds about 10 minutes of soak time after the ll phase, and then automatically runs the Whites cycle.

Large items such as sheets, sleeping bags, small comforters, jackets, small, washable rugs Bulky/Sheets Hot Warm Cool Cold Tap Cold Low Use this cycle to wash large items such as jackets and small comforters. The washer will ll with enough water to wet down the load before the wash portion of the cycle begins and uses a higher water level than other cycles.

Cottons, linens, and mixed loads Normal Hot Warm Cool Cold Tap Cold High Use this cycle for normally soiled cottons and mixed loads.

Bright and darkly colored cottons and mixed loads Colors Colors with Soak

Hot Warm Cool Cold Tap Cold High Use this cycle to wash darks and colors, including mixed loads and activewear.

To enhance cleaning, select Colors with Soak, which automatically adds about 10 minutes of soak time after the ll phase, and then automatically runs the Colors cycle.

Machine-wash silks, handwash fabrics Delicates Hot Warm Cool Cold Tap Cold Low Use this cycle to wash lightly soiled items indicating “Machine Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing. This cycle uses a higher, preset water level.

Items to wash: Cycle: Wash Temp:* Spin Speed:** Cycle Details: Cleaning Gentleness Efciency

Good Best Cleaning Gentleness Efciency

Good Best Cleaning Gentleness Efciency

Good Best Cleaning Gentleness Efciency

Good Best NOTE: If you are using fabric softener, be sure to select one of the following Rinse Option settings: Auto with Extra Rinse, Deep Water Rinse, or Deep Water with Extra Rinse. During the nal rinse, open the lid and add the measured, recommended amount of fabric softener. **All rinses are cold. **Spin speed is integrated into the cycle and cannot be selected or modied.

Efcient use of resources, such as energy and water.7 Small loads, cottons, polyester, permanent press Quick Wash Hot Warm Cool Cold Tap Cold High Use this cycle to wash small, lightly soiled loads of two or three items that are needed in a hurry.

Swimsuits and items requiring rinsing without detergent Rinse & Spin Cold rinse only High Combines a rinse and high-speed spin for loads requiring an additional rinse cycle. Use this cycle to complete a load after power interruption or for loads that require rinsing only. Hand-washed items or dripping-wet items Drain & Spin N/A High This cycle uses a spin to shorten drying times for heavy fabrics or special-care items washed by hand. Use this cycle to drain washer after canceling a cycle or completing a cycle after a power failure. No clothes in washer Clean Washer with affresh

Hot Low Use this cycle every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with affresh

Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See “Washer Care.” IMPORTANT: Do not place garments or other items in the washer during the Clean Washer with affresh

cycle. Use this cycle with an empty wash tub. Items to wash: Cycle: Wash Temp:* Spin Speed:** Cycle Details: Cleaning Gentleness Efciency

Good Best NOTE: If you are using fabric softener, be sure to select one of the following Rinse Option settings: Auto with Extra Rinse, Deep Water Rinse, or Deep Water with Extra Rinse. During the nal rinse, open the lid and add the measured, recommended amount of fabric softener. **All rinses are cold. **Spin speed is integrated into the cycle and cannot be selected or modied.

Efcient use of resources, such as energy and water.8 Add a measured amount of HE detergent or single-dose laundry packet into the basket. If using Oxi-type boosters, color-safe bleach, or fabric-softener crystals, add to the bottom of the washer basket before adding clothes. IMPORTANT: Use only High Ef ciency detergents. The package will be marked “HE” or “High Ef ciency.” Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. NOTE: Follow the manufacturer’s instructions to determine the amount of laundry products to use.

2. Add laundry products

■ Empty pockets. Loose change, buttons, or any small object can pass under the impeller and become trapped, causing unexpected sounds. ■ Sort items by recommended cycle, water temperature, and colorfastness. ■ Separate heavily soiled items from lightly soiled. ■ Separate delicate items from sturdy fabrics. ■ Do not dry garments if stains remain after washing because heat can set stains into fabric. ■ Treat stains promptly. ■ Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments. ■ Mend rips and tears to avoid further damage to items during washing. Helpful Tips: ■ When washing water-proof or water-resistant items, load evenly. ■ Use mesh garment bags to help avoid tangling when washing delicate or small items. ■ Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics. NOTE: Always read and follow fabric care label instructions to avoid damage to your items.

1. Sort and prepare your laundry

to dispenser, if desired Liquid Chlorine Bleach Do not over ll, dilute, or use more than 1 cup (236 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach. Turn cycle knob to choose your wash cycle. For more information, see “Cycle Guide.”

For best performance, load items in loose heaps evenly around the impeller. Try mixing different-sized items to reduce tangling. IMPORTANT: Items need to move freely for best cleaning and to reduce wrinkling and tangling.

3. Load laundry into washer

6. Select soil level (on some models)

Once you select a cycle, select the soil level by turning the Soil Level knob to the desired setting. Appearance may vary10

or wash temperature Once you select a cycle, select the desired wash temperature by turning the Wash Temp or Wash Temperature knob to the appropriate setting based on your load. All rinses are cold. NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Wash Temp Suggested Fabrics Cool Warm water is added to assist in soil removal and to help dissolve detergents. Cool is slightly warmer than cold. Dark colors that bleed or fade Light soils Hot Some cold water is added to save energy. This may be cooler than your hot water heater setting. Warm Some cold water will be added, so this may be cooler than what your previous washer provided. Cold Warm water may be added to assist in soil removal and to help dissolve detergents. Whites and pastels Durable items Heavy soils Bright colors Moderate to light soils Colors that bleed or fade Light soils Dark colors that bleed or fade Light soils Tap Cold This is the temperature from your faucet.

8. Select rinse option and water level

Select the number of rinses by turning the Rinse Option knob to the desired setting. IMPORTANT: The Rinse Option knob must be set to Auto with Extra Rinse, Deep Water Rinse, or Deep Water with Extra Rinse if using fabric softener during a cycle—during the nal rinse, open the lid and manually add the measured, recommended amount of fabric softener. Set the Water Level knob to the Auto Sensing setting and the washer will automatically sense the appropriate water level for the load size and type. Set the Water Level knob to the Deep Water Wash setting and the washer will automatically add more water to any cycle at any time during the wash cycle. NOTE: The cycle will be longer due to extended ll times when using the Deep Water Wash setting. or11

10. Add fabric softener, if desired

During the nal rinse, wait until the washer has completed lling and press START/PAUSE/CANCEL to pause the washer. Lift the lid and add the measured, recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close the lid and press START/PAUSE/CANCEL again to start the washer. Always follow manufacturer’s directions for correct amount of fabric softener based on your load size.

9. Press START/PAUSE/CANCEL

to begin wash cycle Press START/PAUSE/CANCEL to start the wash cycle. When the cycle has nished, the Cycle Complete progress light will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and avoid rusting of metal hooks, zippers, and snaps.Unlocking the lid to add garmentsIf you need to add one or two missed garments after the wash has started, simply open the lid and this will pause the cycle. After adding the garments, simply close the lid and the cycle will resume. The washer may add some additional water to offset the added garments.If, instead, you press Start/Pause/Cancel to pause the cycle and then open the lid to add garments, you will need to press Start/Pause/Cancel after closing the lid to resume the cycle.NOTE: Washer will not ll with the lid open.IMPORTANT: If lid is left open for more than 10 minutes, the water will pump out automatically.Manual soakIf you would like to manually soak your garments at any time during the wash portion of the cycle, press START/PAUSE/CANCEL and leave the lid closed. Once your desired soak time has elapsed, press START/PAUSE/CANCEL again to continue the cycle. As long as the lid remains closed, your soak time can be longer than 10 minutes. However, if the lid is opened during the soak and remains open for more than 10 minutes, the water will pump out automatically.Appearance may varyReplace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.NOTE: This washer does not include inlet hoses. See the Installation Instructions for more information.

Washer Maintenance WASHER CARE Recommendations to Help Keep Your Washer Clean and Performing at its Best 1. Always use High Ef ciency (HE) detergents and follow the detergent manufacturer’s instructions regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.2. Use warm and hot wash water settings sometimes (not exclusively cold-water washes) because they do a better job of controlling the rate at which soils and detergent accumulate.3. Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of odor-causing residue. Cleaning Your Top Loading Washer Read these instructions completely before beginning the routine cleaning processes recommended below. This washer maintenance procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.Cleaning the Inside of the WasherTo keep your washer odor-free, follow the usage instructions provided above and use this recommended monthly cleaning procedure:Clean Washer CycleThis washer has a special cycle that uses higher water volumes in combination with affresh Washer Cleaner or liquid chlorine bleach to clean the inside of the washer.Begin procedure1. affresh Washer Cleaner Cycle Procedure (Recommended for Best Performance): a. Open the washer lid and remove any clothing or items. b. Place an affresh Washer Cleaner tablet in the bottom of the washer basket. c. Do not place an affresh Washer Cleaner tablet in the detergent dispenser. d. Do not add any detergent or other chemical to the washer when following this procedure. e. Close the washer lid. f. Select the cycle recommended for cleaning the inside of the washer. g. Press the START/PAUSE/CANCEL button to start the cycle. NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/PAUSE/CANCEL once. After the cycle has stopped, run a Rinse & Spin cycle to rinse cleaner from washer.12 Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.

2. Turn off water supply to washer to avoid ooding due

to water-pressure surge.

IMPORTANT: To avoid damage, install and store washer where it will not freeze. Some water may stay in hoses, and freezing can damage washer. If storing or moving during freezing weather, winterize your washer. To winterize washer:

1. Shut off both water faucets; disconnect and drain water

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run

washer on Rinse & Spin cycle for about 30 seconds to mix antifreeze and remaining water.

3. Unplug washer or disconnect power.

1. Shut off both water faucets. Disconnect and drain water

2. If washer will be moved during freezing weather, follow

“Winter Storage Care” directions before moving.

3. Disconnect drain hose from drain system and drain any

remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket.

6. Drape power cord over edge and into washer basket.

7. Place packing tray from original shipping materials back

inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location. Transport washer in upright position. WASHER CARE (cont.)

2. Chlorine Bleach Procedure (Alternative):

a. Open the washer lid and remove any clothing or items. b. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach compartment. NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time. c. Close the washer lid. d. Do not add any detergent or other chemical to the washer when following this procedure. e. Select the cycle recommended for cleaning the inside of the washer. f. Press the START/PAUSE/CANCEL button to start the cycle. NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/PAUSE/CANCEL once. After the cycle has stopped, run a Rinse & Spin cycle to rinse bleach from washer. Description of Clean Washer Cycle Operation:

1. This cycle will ll to a water level higher than in normal

wash cycles to provide rinsing at a level above the water line for normal wash cycle.

2. During this cycle, there will be some agitation and

spinning to increase the removal of soils. After this cycle is complete, leave the lid open to allow for better ventilation and drying of the washer interior. Cleaning the Dispensers After a period of using your washer, you may nd some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with an affresh

Machine Cleaning Wipe or a damp cloth and towel dry either before or after you run the Clean Washer cycle. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all- purpose surface cleaner, if needed. Cleaning the Outside of the Washer Use an affresh

Machine Cleaning Wipe, a soft, damp cloth, or a sponge to wipe away any spills. Use an affresh

Machine Cleaning Wipe or only mild soaps or cleaners when cleaning external washer surfaces. IMPORTANT: To avoid damaging the washer’s nish, do not use abrasive products.13

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1. Refer to Installation Instructions to locate, level, and

2. Before using again, run washer through the following

recommended procedure: To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.

2. Plug in washer or reconnect power.

3. Run washer through Bulky/Sheets cycle to clean washer

and remove antifreeze if used. Use half the manufacturer’s recommended amount of detergent for a medium-size load. Troubleshooting If you experience Possible Causes Solution Vibration or Off-Balance Check the following for proper installation or see “Using Your Washer” section Feet may not be in contact with the oor. Front and rear feet must be in rm contact with oor, and washer must be level to operate properly. Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. See “Level the Washer” in Installation Instructions. Load could be unbalanced. Load dry items in loose heaps evenly around the impeller. Adding wet items to washer or adding more water to basket could unbalance washer. Do not tightly pack. Avoid washing single items. Use Bulky/Sheets cycle for oversized, non-absorbent items such as jackets and small comforters. See “Cycle Guide.” See “Cycle Guide” and “Using Your Washer” in this Use and Care Guide. Noises Clicking or metallic noises Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as snaps, buckles, or zippers touch against the basket. Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as nal amounts of water are removed during the Drain & Spin cycles. Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started the washer. This is normal. Whirring Basket deceleration may be occurring. You may hear the whirring sound of the basket decelerating. This is normal. First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.14 Troubleshooting If you experience Possible Causes Solution Water Leaks Check the following for proper installation: Washer not level. Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed. Fill hoses not attached tightly. Tighten ll hose connection. Fill hose washers. Make sure all four ll hose at washers are properly seated. Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drain pipe or laundry tub. Do not place tape over drain opening. Check household plumbing for leaks or clogged sink or drain. Water can back up out of a clogged sink or drain pipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets). Washer not loaded as recommended. Improper loading can cause basket to be out of alignment and cause water to splash off tub. See “Using Your Washer” for loading instructions. Washer not performing as expected Not enough water in washer Load not completely covered in water. This is normal operation for a high efciency washer. If the Water Level knob is set to Auto Sensing, the load will not be completely under water. The washer senses load sizes and adds correct amount of water for optimal cleaning. Use Bulky/Sheets cycle for higher water ll, or set Water Level knob to Deep Water Wash setting. See “What’s Under the Lid” and “Cycle Guide” to match your load with the best cycle. IMPORTANT: Do not add more water to washer. Adding water lifts the items off the impeller, resulting in less effective cleaning. Run Clean Washer with affresh

cycle to optimize the water level and wash performance due to soil buildup in washer basket. Washer won’t run or ll, washer stops working, or wash light remains on (indicating that the washer was unable to ll appropriately) Check for proper water supply. Both hoses must be attached and have water owing to inlet valve. Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check inlet hoses for any kinks, which can restrict water ow. First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call. Washer won’t run or ll, washer stops working, or wash light remains on (indicating that the washer was unable to ll appropriately) (cont.) Check proper electrical supply. Plug power cord into a grounded 3 prong outlet. Do not use an extension cord. Ensure there is power to outlet. Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician.15 Troubleshooting If you experience Possible Causes Solution Washer not performing as expected (cont.) Washer won’t run or ll, washer stops working, or wash light remains on (indicating that the washer was unable to ll appropriately) (cont.) Normal washer operation. Lid must be closed for washer to run. Washer will pause during certain phases of cycle. Do not interrupt cycle. Washer may be tightly packed. Remove several items, rearrange load evenly in basket, and add detergent. Close lid and press START/PAUSE/CANCEL. Do not add more than one or two additional items after cycle has started to avoid tightly packing or unbalancing. Not using HE detergent or using too much HE detergent. Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and follow detergent directions based on your load requirements. To remove suds, cancel cycle. Select Rinse & Spin. Press START/PAUSE/CANCEL. Do not add more detergent. Washer not draining/ spinning, loads are still wet, or nal spin light remains on (indicating that the washer was unable to pump out water within 10 minutes) Small items may have been caught in pump or between basket and tub, which can slow draining. Empty pockets and use garment bags for small items. Using a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/spin speed for your garment. To remove extra water in the load, select Drain & Spin. Load may need to be rearranged to allow even distribution of the load in the basket. The washer may be tightly packed or unbalanced. Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain & Spin cycle to remove excess water. See “Using Your Washer” for loading recommendations. Check plumbing for correct drain hose installation. Drain hose extends into standpipe further than 4.5" (114 mm). Check drain hose for proper installation. Use drain hose form and securely attach to drain pipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the oor. Remove any clogs from drain hose. Too much detergent causing suds to slow or stop draining and spinning. Always measure and follow detergent directions for your load. To remove extra suds, select Rinse & Spin. Do not add detergent. Dry spots on load after cycle High speed spins extract more moisture than traditional top-load washers. The high spin speeds combined with air ow during the nal spin can cause items near the top of the load to develop dry spots during the nal spin. This is normal. Washer may be tightly packed. Use Bulky/Sheets cycle for higher water ll, or set Water Level knob to Deep Water Wash setting. See “Cycle Guide” to match your load with the best cycle. Added extra garments to the load after the sensing/ll phase. Add only one or two additional garments after washer has started. Incorrect or wrong wash or rinse temperatures Check for proper water supply. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached to both washer and faucet and have both hot and cold water owing to inlet valve. Check that inlet valve screens are not clogged. Remove any kinks in hoses. Energy saving controlled wash temperatures. This washer uses cooler wash and rinse water temperatures than your previous washer. This includes cooler hot and warm washes. Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached and have water owing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. Not using HE detergent or using too much HE detergent. The suds from too much detergent can keep washer from operating correctly. Always measure detergent and follow detergent directions based on load size and soil level. First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.16 Troubleshooting If you experience Possible Causes Solution Washer not performing as expected (cont.) Load not rinsed (cont.) Washer not loaded as recommended. The washer is less efcient at rinsing when load is tightly packed. Load garments in loose heaps evenly around the impeller. Load with dry items only. Use cycle designed for the fabrics being washed. Add only one or two additional garments after washer has started. Use Bulky/Sheets cycle for higher water ll, or set Water Level knob to Deep Water Wash setting. See “Cycle Guide” to match your load with the best cycle. Sand, pet hair, lint, etc. on load after washing Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing. Add an extra or deep water rinse to the selected cycle and/or use Heavy cycle or Deep Water Wash option. Load is tangling Washer not loaded as recommended. See “Using Your Washer” section. Select a cycle with a slower wash action and spin speed; however, items will be wetter than those using a higher-speed spin. Use Bulky/Sheets cycle for higher water ll, or set Water Level knob to Deep Water Wash setting. See the “Cycle Guide” to match your load with the best cycle. Load garments in loose heaps evenly around the impeller. Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed. Not cleaning or removing stains Added more water to washer. Washer senses load size and adds correct amount of water. This is normal and necessary for clothes to move. It is normal for the wash load to be not completely covered in water. Added water results in less effective cleaning. Washer not loaded as recommended. Washer is less efcient at cleaning when load is tightly packed. Load garments in loose heaps evenly around the impeller. Load with dry items only. Add only one or two additional garments after washer has started. Adding detergent on top of load. Add detergent, Oxi products, and color-safe bleach to the bottom of the basket before adding the load items. Not using HE detergent or using too much HE detergent. The suds from regular detergent can keep washer from operating correctly. Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow manufacturer’s directions based on load size and soil level. Not using correct cycle for fabric type. Use a higher soil level cycle option (on some models) and warmer wash temperature to improve cleaning. Use Heavy cycle for tough cleaning. See the “Cycle Guide” to match your load with the best cycle. Not using dispenser. Use dispenser to avoid chlorine bleach staining. Load dispenser before starting a cycle. Do not add products directly onto load. Not washing like colors together. Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer. Incorrect dispenser operation Clogged dispenser. Load dispenser before starting a cycle. Use only liquid chlorine bleach in the bleach dispenser. First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.17 Troubleshooting If you experience Possible Causes Solution Washer not performing as expected (cont.) Fabric damage Sharp items were in pockets during wash cycle. Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears. Strings and straps could have tangled. Tie all strings and straps before starting wash load. Items may have been damaged before washing. Mend rips and broken threads in seams before washing. Fabric damage can occur if load is tightly packed. Load garments in loose heaps evenly around the impeller. Load with dry items only. Use cycle designed for the fabrics being washed. Use Bulky/Sheets cycle for higher water ll, or set Water Level knob to Deep Water Wash setting. See “What’s Under the Lid” and “Cycle Guide” to match your load with the best cycle. Add only one or two additional garments after washer has started. Liquid chlorine bleach may have been added incorrectly. Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer. Do not place load items on top of bleach dispenser when loading and unloading washer. Garment care instructions may not have been followed. Always read and follow garment manufacturer’s care label instructions. See the “Cycle Guide” to match your load with the best cycle. Odors Monthly maintenance not done as recommended. See “Washer Care” in “Washer Maintenance.” Unload washer as soon as cycle is complete. Using too much detergent. Be sure to measure correctly. Always follow the manufacturer’s directions. See “Washer Care” section. Lid Locked light is ashing The lid is not closed. Close the lid. The washer will not start with the lid open. A cycle was stopped or paused using the Start/Pause/Cancel button. The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics. Single-dose laundry packet not dissolving Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding clothes. Do not add packet to dispenser. Follow the manufacturer’s instructions to avoid damage to your garments. Washer pumps out water before nishing cycle Lid is left open for more than 10 minutes. Make sure lid is closed before starting a cycle and/or during prewash (soak). First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.18 WHIRLPOOL

Name, address, and telephone number

Model number and serial number

A clear, detailed description of the problem

Proof of purchase including dealer or retailer name and address

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or tness, so this limitation may not apply to you. This warranty gives you specic legal rights, and you also may have other rights that vary from state to state or province to province. LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specic legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty. 10/17 IF YOU NEED SERVICE:

1. Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be

addressed without service. Please take a few minutes to review the Troubleshooting section of the Use and Care Guide or visit the “HOW-TOS & FAQS” section of https://www.whirlpool.com/owners.html.

2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers.

In the U.S. and Canada, direct all requests for warranty service to: Whirlpool Customer eXperience Center In the U.S.A. call 1-866-698-2538. In Canada call 1-800-807-6777. If outside the 50 United States and Canada, contact your authorized Whirlpool dealer to determine if another warranty applies.

1. Commercial, non-residential, multiple-family use, or use inconsistent with published

user, operator, or installation instructions.

2. In-home instruction on how to use your product.

3. Service to correct improper product maintenance or installation, installation not in

accordance with electrical or plumbing codes, or correction of household electrical or plumbing (e.g., house wiring, fuses, or water inlet hoses).

4. Consumable parts (e.g., light bulbs, batteries, air or water lters, preservation

Defects or damage caused by the use of non-genuine Whirlpool parts or accessories.

6. Conversion of your product from natural gas or propane gas or reversal

7. Damage from accident, misuse, abuse, re, oods, acts of God, or use with

products not approved by Whirlpool.

8. Repairs to parts or systems to correct product damage or defects caused by

unauthorized service, alteration, or modication of the appliance.

9. Cosmetic damage including scratches, dents, chips, and other damage to appliance

nishes unless such damage results from defects in materials and workmanship and is reported to Whirlpool within 30 days.

10. Discoloration, rust, or oxidation of surfaces resulting from caustic or corrosive

environments, including but not limited to, high salt concentrations, high moisture or humidity, or exposure to chemicals.

11. Pick-up or delivery. This product is intended for in-home repair.

12. Travel or transportation expenses for service in remote locations where an

authorized Whirlpool servicer is not available.

13. Removal or reinstallation of inaccessible appliances or built-in xtures (e.g., trim,

decorative panels, ooring, cabinetry, islands, countertops, drywall) that interfere with servicing, removal, or replacement of the product.

14. Service or parts for appliances with original model/serial numbers removed, altered,

or not easily determined. The cost of repair or replacement under these excluded circumstances shall be borne by the customer. For one year from the date of purchase, when this major appliance is installed, operated, and maintained according to instructions attached to or furnished with the product, Whirlpool Corporation or Whirlpool Canada LP (hereafter “Whirlpool”) will pay for Factory Specified Replacement Parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion replace the product. In the event of product replacement, your appliance will be warranted by the remaining term of the original unit’s warranty period.

SHALL BE PRODUCT REPAIR AS

Factory Specied Parts. These parts will t right and work right because they are made with the same precision used to build every new WHIRLPOOL

appliance. To locate FSP

/™ ©2017 Whirlpool. All rights reserved. Used under license in Canada.