WV55M9600 - Washing machine SAMSUNG - Free user manual and instructions

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USER MANUAL WV55M9600 SAMSUNG

FlexWash™ User manual WV55M9600A* FlexWash_WV9600M_DC68-03768B-07_EN.indd 1 2019-05-23 PM 2:53:20Contents English2 Contents Safety information 4 What you need to know about the safety instructions 4 Important safety symbols 4 Important safety precautions 5 California proposition 65 warning 6 Critical installation warnings 6 Installation cautions 8 Critical usage warnings 8 Usage cautions 10 Critical cleaning warnings 14 Regulatory notice 15 FCC Notice 15 IC Notice 16 Open Source Announcement 17 Installation 18 Unpacking your washer 18 What’s included 19 Installation requirements 21 Step-by-step installation 25 Before you start 35 Initial settings 35 Laundry guidelines 35 Guide to cleaning agents 38 Operations 43 Upper washer 43 Lower washer 45 Simple steps to start 49 SmartThings 50 Special features 51 FlexWash_WV9600M_DC68-03768B-07_EN.indd 2 2019-05-23 PM 2:53:20Contents English 3 Maintenance 54 General considerations 54 Upper washer 56 Lower washer 59 Troubleshooting 65 Checkpoints 65 Information codes 70 Specications 74 Fabric care chart 74 Protecting the environment 75 Declaration of conformity 75 Specication sheet 76 Cycle chart 77 FlexWash_WV9600M_DC68-03768B-07_EN.indd 3 2019-05-23 PM 2:53:20Safety information

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English4 Safety information Congratulations on your new Samsung washer. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washer’s many benets and features. What you need to know about the safety instructions Please read this manual thoroughly to ensure that you know how to safely and efciently operate the extensive features and functions of your new appliance. Please store the manual in a safe location close to the appliance for future reference. Use this appliance only for its intended purpose as described in this instruction manual. Warnings and Important Safety Instructions in this manual do not cover all possible conditions and situations that may occur. It is your responsibility to use common sense, caution, and care when installing, maintaining and operating your washer. Because the following operating instructions cover various models, the characteristics of your washer may differ slightly from those described in this manual and not all warning signs may be applicable. If you have any questions or concerns, contact your nearest service center or nd help and information online at www.samsung.com. Important safety symbols What the icons and signs in this user manual mean: WARNING Hazards or unsafe practices that may result in severe personal injury, death and/or property damage. CAUTION Hazards or unsafe practices that may result in personal injury and/or property damage. NOTE Indicates that a risk of personal injury or material damage exists. These warning signs are here to prevent injury to yourself and others. Please follow them explicitly. After reading this manual, store it in a safe place for future reference. Read all instructions before using the appliance. As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate this appliance, familiarize yourself with its operation and exercise care when using it. FlexWash_WV9600M_DC68-03768B-07_EN.indd 4 2019-05-23 PM 2:53:20Safety information

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English 5 Important safety precautions WARNING To reduce the risk of re, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following:

1. Read all instructions before using the appliance.

2. Do not wash or dry articles that have been previously cleaned in, washed in, soaked

in, or spotted with gasoline, dry-cleaning solvents, other ammable or explosive substances as they give off vapors that could ignite or explode.

3. Do not allow children to play on or in the appliance. Close supervision of children is

necessary when the appliance is used near children.

4. Before the appliance is removed from service or discarded, remove the door to the

washing or drying compartment.

5. Do not reach into the appliance if the drum is moving.

6. Do not install or store this appliance where it will be exposed to the weather.

7. Do not tamper with controls.

8. Do not repair or replace any part of the appliance or attempt any servicing unless

specically recommended in the user-maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.

9. Do not add gasoline, dry-cleaning solvents, or other ammable or explosive substances

to the wash water. These substances give off vapors that could ignite or explode.

10. Under certain conditions, hydrogen gas may be produced in a hot water system

that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washer or combination washer-dryer, turn on all hot water faucets and let the water ow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is ammable, do not smoke or use an open ame during this time. FlexWash_WV9600M_DC68-03768B-07_EN.indd 5 2019-05-23 PM 2:53:20Safety information

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CALIFORNIA PROPOSITION 65 WARNING

WARNING Cancer and Reproductive Harm - www.P65Warnings.ca.gov. Critical installation warnings WARNING The installation of this appliance must be performed by a qualied technician or service company.

• Failure to do so may result in electric shock, re, an explosion, problems with the product, or injury. The appliance is heavy, therefore take care when lifting it. Plug the power cord into a wall socket that meets local electrical specications. Use the socket for this appliance only, and do not use an extension cord.

• Sharing a wall socket with other appliances, using a power strip, or extending the power cord may result in electric shock or re.

• Ensure that the voltage, frequency, and current supplied to the washer matches those listed in the product specications. Failure to do so may result in electric shock or re. Plug the power plug into the wall socket rmly. Have this appliance installed by a qualied technician or service company.

• Failing to do so may result in electric shock, re, an explosion, problems with the product, or injury. Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry cloth on a regular basis.

• Unplug the power plug and clean it with a dry cloth.

• Failure to do so may result in electric shock or re. Plug the power plug into the wall socket so that the cord is running towards the oor.

• If you plug the power plug into the socket in the opposite direction, the electric wires within the cable may be damaged and this may result in electric shock or re. Keep all packaging materials out of the reach of children as these may be dangerous.

• If a child places a plastic bag over his or her head, he or she can suffocate. FlexWash_WV9600M_DC68-03768B-07_EN.indd 6 2019-05-23 PM 2:53:21Safety information

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English 7 If the appliance, power plug, or power cord is damaged, contact your nearest Samsung service center for service. This appliance must be properly grounded. Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.

• This may result in electric shock, re, an explosion, or problems with the product.

• Never plug the power cord into a socket that is not grounded correctly. Make sure that the socket is in accord with local and national regulations. Do not install this appliance near a heater or any ammable material. Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or water (rain drops). Do not install this appliance in a location exposed to low temperatures.

• Frost may cause the tubes to burst. Do not install this appliance in a location where gas may leak.

• This may result in electric shock or re. Do not use an electric transformer to power the washer.

• This may result in electric shock or re. Do not use a damaged power plug, damaged power cord, or loose wall socket.

• This may result in electric shock or re. Do not pull or bend the power cord excessively. Do not twist or tie the power cord. Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance.

• This may result in electric shock or re. Do not pull the power cord when unplugging the power plug.

• Unplug the power plug by pulling the plug.

• Failure to do so may result in electric shock or re. This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are accessible. FlexWash_WV9600M_DC68-03768B-07_EN.indd 7 2019-05-23 PM 2:53:21Safety information

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English8 Installation cautions CAUTION This appliance should be positioned in such a way that the power plug is easily accessible.

• Failure to do so may result in electric shock or re due to electric leakage. Install your appliance on a solid, level oor that can support its weight.

• Failure to do so may result in abnormal vibrations, movement, noise, or problems with the product. Critical usage warnings WARNING If the appliance is ooded, turn off the water and power supplies immediately and contact your nearest Samsung service center.

• Do not touch the power plug with wet hands.

• Failure to do so may result in electric shock. If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your nearest Samsung service center.

• Failure to do so may result in electric shock or re. In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate the room immediately without touching the power plug. Do not touch the appliance or power cord.

• Do not use a ventilating fan. Do not turn on a light.

• A spark may result in an explosion or re. Do not let children play in or on the washer. In addition, when disposing of the appliance, remove the washer door lever.

• Children can suffocate to death if trapped inside the product. Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the washer before using it. Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or other ammable or explosive substances in the washer.

English 9 Do not open the washer door by force while it is operating (high-temperature washing/ drying/spinning).

• Water owing out of the washer may result in burns or cause the oor to be slippery. This may result in injury.

• Opening the door by force may result in damage to the product or injury. Do not insert your hand under the washer while an operation is in progress.

• This may result in injury. Do not touch the power plug with wet hands.

• This may result in electric shock. Do not operate the appliance with wet hands.

• This may result in electric shock. Do not turn the appliance off by unplugging the power plug while an operation is in progress.

• Plugging the power plug into the wall socket again may cause a spark and result in electric shock or re. Do not let children or the inrm use this washer without proper supervision. Do not let children climb in or onto the appliance.

• This may result in electric shock, burns, or injury. Do not insert your hand or a metal object under the washer while it is operating.

• This may result in injury. Do not unplug the appliance by pulling the power cord. Always grip the plug rmly and pull it straight out of the outlet.

• Damage to the power cord may cause a short-circuit, re, and/or electric shock. Do not attempt to repair, disassemble, or modify the appliance yourself.

• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.

• If the appliance needs to be repaired or reinstalled, contact your nearest Samsung service center.

• Failure to do so may result in electric shock, re, problems with the product, or injury. If the water supply hose comes loose from the faucet and oods the appliance, unplug the power plug.

• Failure to do so may result in electric shock or re. FlexWash_WV9600M_DC68-03768B-07_EN.indd 9 2019-05-23 PM 2:53:21Safety information

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English10 Unplug the power plug when the appliance is not being used for long periods of time or during a thunder or lightning storm.

• Failure to do so may result in electric shock or re. If any foreign substance enters the appliance, unplug the power plug and contact your nearest Samsung service center.

• This may result in electric shock or re. Do not let children (or pets) play in or on your washer. The washer door does not open easily from the inside and children may be seriously injured if trapped inside. For waterproof fabrics, only use the WATERPROOF cycle. Do not use other cycles for waterproof fabrics (WATERPROOF cycle-featured models only).

• WARNING : Failure to closely follow these instructions may result in an abnormal vibrating and out-of-balance condition that could result in physical injury, property damage, and/or appliance damage. Usage cautions CAUTION If the washer is contaminated by a foreign substance such as detergent, dirt, food waste, etc., unplug the power plug and clean the washer using a damp, soft cloth.

• Failure to do so may result in discoloration, deformation, damage, or rust. The front glass (or lid) may be broken by a strong impact. Take care when using the washer.

• If the glass is broken, it may result in injury. After a water supply failure or when reconnecting the water supply hose, open the faucet slowly. Open the faucet slowly after a long period of non-use.

• The air pressure in the water supply hose or the water pipe may damage a product part or result in a water leak. If a draining error occurs during an operation, check if there is a draining problem.

• If the washer is used when it is ooded because of a draining problem, it may result in electric shock or re. FlexWash_WV9600M_DC68-03768B-07_EN.indd 10 2019-05-23 PM 2:53:21Safety information

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English 11 Insert the laundry into the washer completely so that the laundry does not get caught in the door.

• If laundry gets caught in the door, it may result in damage to the laundry or the washer, or result in a water leak. Turn the water supply off when the washer is not being used.

• Ensure that the water supply hose connectors are properly tightened. Ensure that the rubber seal and front door glass are not contaminated by a foreign substance (e.g. waste, thread, hair, etc.).

• If a foreign substance is caught in the door or the door is not completely closed, it may cause a water leak. Open the faucet and check if the water supply hose connectors are rmly tightened and that there are no water leaks before using the product.

• If the connectors on the water supply hoses are loose, it may result in a water leak. The product you have purchased is designed for domestic use only. Using the product for business purposes qualies as product misuse. If the product is used for business purposes, the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse. Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.

• This may result in electric shock, re, problems with the product, or injury. Do not spray volatile material such as insecticide onto the surface of the appliance.

• As well as being harmful to humans, this may result in electric shock, re, or problems with the product. Do not place objects that generate electromagnetic elds near the washer.

• This may result in injury due to a malfunction. Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water.

• This may result in burns or injury. FlexWash_WV9600M_DC68-03768B-07_EN.indd 11 2019-05-23 PM 2:53:21Safety information

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English12 Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a special cycle for washing these items. (*): Woollen bedding, rain covers, shing vests, ski pants, sleeping bags, diaper covers, sweat suits, and bicycle, motor cycle and car covers, etc.

• Do not wash thick or hard mats even if the washer mark is on the care label. This may result in injury or damage to the washer, walls, oor, or clothing due to abnormal vibrations.

• Do not wash throw rugs or doormats with rubber backing in the washer. The rubber backing may come off and stick to inside the drum, and this may result in a malfunction such as a drainage error. Do not operate the washer when the detergent drawer is removed.

• This may result in electric shock or injury due to a water leak. Do not touch the insides of the drum during or just after drying as it is hot.

• This may result in burns. The door glass becomes hot during washing and drying. Therefore, do not touch the door glass. Also, do not allow children to play around the washing machine or touch the door glass.

• This may result in burns. Do not insert your hand into the detergent drawer.

• This may result in injury as your hand may be caught by the detergent input device.

• Do not use the liquid detergent container (on applicable models only) for powdered detergent. Remove the container and put powdered detergent directly into the Main wash compartment. Do not place any objects (such as shoes, food waste, animals) other than laundry into the washer.

• This may result in damage to the washer, or injury and death in the case of pets due to abnormal vibrations. Do not press the buttons using sharp objects such as pins, knifes, ngernails, etc.

• This may result in electric shock or injury. FlexWash_WV9600M_DC68-03768B-07_EN.indd 12 2019-05-23 PM 2:53:21Safety information

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English 13 Do not wash laundry contaminated by oils, creams, or lotions usually found in skincare shops or massage clinics.

• This may cause the rubber seal to become deformed and result in a water leak. Do not leave metal objects such as safety pins or hair pins in the drum for long periods of time. Do not leave bleach in the drum for long periods of time.

• Doing either may cause the drum to rust.

• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to the surface and use a sponge to clean it. Never use a metal brush. Do not use dry cleaning detergent in the washer and do not wash, rinse, or spin laundry contaminated by dry cleaning detergent.

• This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil. Do not use water from water cooling/heating devices.

• This may result in problems with the washer. Do not use natural hand-washing soap in the washer.

• If it hardens and accumulates inside the washer. It may result in problems with the product, discoloration, rust, or bad odors. Place socks and brassieres in a washing net and wash them with the other laundry. Do not wash large laundry items such as bedding in the washing net.

• Failure to do so may result in injury due to abnormal vibrations.

• Place smaller items, such as lace socks and lingerie in the washing net. Do not use hardened detergent.

• If it accumulates inside the washer, it may result in a water leak. Make sure that the pockets of all the clothing items to be washed are empty.

• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive damage to the washer. Do not wash clothing with large buckles, buttons, or other heavy metal objects in the washer. Sort the laundry by color on the basis of its colorfastness and select the recommended cycle, water temperature, and additional functions.

• Failure to do this may result in discoloration or fabric damage. FlexWash_WV9600M_DC68-03768B-07_EN.indd 13 2019-05-23 PM 2:53:21Safety information

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English14 Take care that children’s ngers are not caught in the door when you close it.

• Failure to do so may result in injury. Critical cleaning warnings WARNING Do not clean the appliance by spraying water directly onto it. Do not use a strong acidic cleaning agent. Do not use benzene, thinner, or alcohol to clean the appliance.

• This may result in discoloration, deformation, damage, electric shock, or re. Before cleaning the washer or performing maintenance, unplug it from the wall socket.

• Failure to do so may result in electric shock or re. FlexWash_WV9600M_DC68-03768B-07_EN.indd 14 2019-05-23 PM 2:53:21Regulatory notice

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English 15 Regulatory notice FCC Notice CAUTION Any changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of FCC Rules. Operation is Subject to following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received including interference that cause

undesired operation. For products sold in the US and Canadian markets, only channels 1–11 are available. You cannot select any other channels. FCC STATEMENT: This equipment has been tested and found to comply within the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorienting or relocating the receiving antenna

• Increasing the separation between the equipment and receiver

• Connecting the equipment to an outlet that is on a different circuit than the radio or TV.

• Consulting the dealer or an experienced radio/TV technician for help. FCC RADIATION EXPOSURE STATEMENT: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated so there is at least 8 inches (20 cm) between the radiator and your body. This device and its antenna(s) must not be colocated or operated in conjunction with any other antenna or transmitter. FlexWash_WV9600M_DC68-03768B-07_EN.indd 15 2019-05-23 PM 2:53:21Regulatory notice

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Regulatory notice English16 Unintentional emitter per FCC Part 15 Product type : Electric Clothes Washing Machines Model : WV55M9600A* Responsible Party – U.S. Contact Information Samsung Electronics America, Inc. QA Lab America 19 Chapin Rd. Building D Pine Brook NJ 07058 Tel: 1-973-808-6375 Fax: 1-973-808-63 IC Notice The term “IC” before the radio certication number only signies that Industry Canada technical specications were met. Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including interference that may cause

undesired operation of the device. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada. For products sold in the US and Canadian markets, only channels 1–11 are available. You cannot select any other channels. IC RADIATION EXPOSURE STATEMENT: This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated so there is at least 8 inches (20 cm) between the radiator and your body. This device and its antenna(s) must not be colocated or operated in conjunction with any other antenna or transmitter. FlexWash_WV9600M_DC68-03768B-07_EN.indd 16 2019-05-23 PM 2:53:21Regulatory notice

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English 17 Open Source Announcement The software included in this product contains open source software. You may obtain the complete corresponding source code for a period of three years after the last shipment of this product by sending an email to mailto:oss.request@samsung.com. It is also possible to obtain the complete corresponding source code in a physical medium such as a CD-ROM; a minimal charge will be required. The following URL http://opensource.samsung.com/opensource/SMART_AT_051/seq/0 leads to the download page of the source code made available and open source license information as related to this product. This offer is valid to anyone in receipt of this information. NOTE Hereby, Samsung Electronics, declares that the radio equipment type appliance is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: The ofcial Declaration of conformity may be found at http://www.samsung.com, go to Support > Search Product Support and enter the model name. Wi-Fi max transmitter power : 20 dBm at 2.412 GHz – 2.472 GHz FlexWash_WV9600M_DC68-03768B-07_EN.indd 17 2019-05-23 PM 2:53:21Installation English18 Installation Follow these instructions carefully to ensure proper installation of the washer and to prevent accidents when doing laundry. WARNING Certain internal parts are intentionally not grounded and may present a risk electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: Control board, heat sink, motor, inlet valve and pump. Unpacking your washer Unpack your washer and inspect it for shipping damage. Make sure you have received all the items shown below. If your washer was damaged during shipping, or you do not have all of the items, contact 1-800-SAMSUNG (1-800-726-7864). To prevent personal injury or strain, wear protective gloves whenever lifting or carrying the unit. WARNING Packing materials can be dangerous to children; Keep all packing material (plastic bags, polystyrene, etc.) well out of children’s reach. CAUTION When unpacking the washer, a 2 person collaboration is needed. To remove the cushion bottom of the packing materials, do not tip the washer over on its front. When you lay the washer down to remove the carton base, protect the sides of the washer and lay it down carefully. Never lay your washer on its back or front. CAUTION Do not yank out or remove the sealing of the inner door. This may cause a leak during the washing process. FlexWash_WV9600M_DC68-03768B-07_EN.indd 18 2019-05-23 PM 2:53:22Installation English 19 What’s included Make sure all the parts are included in the product package. If you have a question about the washer or the parts, contact a local Samsung customer center or your retailer.

01 Lower detergent compartment 02 Tub 03 Front door 04 Drum 05 Filter cover 06 Pump lter 07 Emergency drain tube 08 Top door 09 Protective cover (inner) 10 Lint lter 11 Upper detergent compartment 12 Main panel 13 Power plug 14 Pipe connector (Upper drain hose & lower drain hose) 15 Levelling legs FlexWash_WV9600M_DC68-03768B-07_EN.indd 19 2019-05-23 PM 2:53:22Installation Installation English20 Accessories (supplied) Bolt caps Hose guide (x2) Tie straps Aqua Pebble

• When not using the pedestal, use the rubber cups for soft oors or surfaces. Accessories (not supplied) You must purchase these items at a local service center. Water hoses (sold separately) Anti-slip pads (sold separately) Pedestal (ex system only) NOTE

• The number (7 to 9) of bolt caps provided depends on the model.

• The appearance of the washer and provided accessories may differ by model.

• To purchase an accessory or lost part, contact a local Samsung service center or your retailer. CAUTION

• Make sure to use the dedicated pedestal to the ex system, “WE272N”. Not using the dedicated pedestal may cause safety concerns.

• Do not reuse old water hoses, which may leak or burst, causing ooding and/or property damage.

• Make sure rubber washers are inserted in each coupling of both water hoses. FlexWash_WV9600M_DC68-03768B-07_EN.indd 20 2019-05-23 PM 2:53:23Installation English 21 Tools required for installation (not supplied) Measuring tape Philips screwdriver Level Adjustable pliers Installation requirements Electrical supply and grounding

• AC 120 V / 60 Hz / 15 AMP fuse or circuit breaker is required.

• Use an individual branch circuit. Connect only the washer to the circuit. WARNING

• Do NOT use an extension cord.

• Use only the power cord that comes with the washer.

• Do NOT connect the ground wire to plastic plumbing, gas lines, or hot water pipes.

• Improperly connected grounding conductors may cause electric shock.

• To ensure proper grounding, the washer comes with a power cord featuring a three-prong grounding plug for use in a properly installed and grounded outlet. Check with a qualied electrician or service person if you are not sure about the grounding.

• Do not modify the provided plug. If it does not t the outlet, call a qualied electrician to install a proper outlet.

• To prevent unnecessary risk of re, electrical shock, or personal injury, all wiring and grounding must be done in accordance with local codes, or in the absence of local codes, in accordance with the National Electrical Code, ANSI/ NFPA No. 70-Latest Revision (for the U.S.) or the Canadian Electrical Code CSA C22.1 – Latest Revisions and local codes and ordinances. It is your responsibility to provide adequate electrical service for your washer. FlexWash_WV9600M_DC68-03768B-07_EN.indd 21 2019-05-23 PM 2:53:23Installation Installation English22 Water supply Water pressure less than 20 psi (137 kPa) may cause the water valve not to close completely. Or, it may take longer to ll the drum, causing the washer to turn off. Taps must be within 4 feet (122 cm) from the rear of the washer so that the provided inlet hoses reach the washer. To reduce the risk of leaks:

• Make sure taps are easily accessible.

• Turn off the taps when the washer is not in use.

• Check for any leaks at the water inlet hose ttings on a regular basis. CAUTION Before using the washer for the rst time, check all connections at the water valve and taps for any leaks. Drain Samsung recommends a standpipe 18 in (46 cm) high. The drain hose must be connected through the hose clip to the standpipe, and the standpipe must fully cover the drain hose. Flooring For best performance, the washer must be installed on a solid oor. Wood oors may need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft tile surfaces do not provide good resistance to vibrations and may cause the washer to move slightly during the spin cycle. CAUTION Do NOT install the washer on a platform or a poorly supported structure. Water temperature Do not install the washer in areas where water may freeze as the washer always retains some water in its water valves, pumps, and/or hoses. Frozen water left in the connection parts may cause damage to belts, the pump, and other components of the washer. FlexWash_WV9600M_DC68-03768B-07_EN.indd 22 2019-05-23 PM 2:53:23Installation English 23 Alcove or closet installation Minimum clearance for stable operation: Sides 1 in. (25 mm) Rear 6 in. (152 mm) Top 21 in. (533 mm) Front 2 in. (51 mm) If both the washer and a dryer are installed in the same location, the front of the alcove or closet must have two unobstructed air openings for a combined minimum total area of 72 in² (465 cm²). Your washer alone does not require a specic air opening. Installation on a pedestal

A 54.6 in. (1386 mm) D 27 in. (686 mm) B 34 in. (864 mm) E 46.9 in. (1192 mm) C 6 in. (152 mm) F 52.2 in. (1326 mm) FlexWash_WV9600M_DC68-03768B-07_EN.indd 23 2019-05-23 PM 2:53:23Installation Installation English24 Side by side installation

A 1 in. (25 mm) D 34 in. (864 mm) B 27 in. (686 mm) E 2 in. (51 mm) C 21 in. (533 mm) F 6 in. (152 mm) *This clearance is not applicable to standalone washers.

A 61 in. (1550 mm) FlexWash_WV9600M_DC68-03768B-07_EN.indd 24 2019-05-23 PM 2:53:24Installation English 25 Step-by-step installation STEP 1 Select a location Location requirements:

• A solid, level surface without carpeting or ooring that may obstruct ventilation

• Adequate room for ventilation and wiring

• Ambient temperature always higher than the freezing point (32 ˚F/0 ˚C)

• Away from heat sources STEP 2 Remove the shipping bolts WARNING

• Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags, polystyrene, etc.) out of children’s reach.

• To ensure proper installation, all 7 shipping bolts must be removed. Unpack the product package and remove all shipping bolts (x7).

1. Loosen all shipping bolts on the rear of

the machine using the wrench. NOTE An adjustable wrench or 10 mm open- end wrench is required for removing the shipping bolts.

2. Fill the holes with the supplied plastic

bolt caps. Keep the shipping bolts for future use. FlexWash_WV9600M_DC68-03768B-07_EN.indd 25 2019-05-23 PM 2:53:24Installation Installation English26 STEP 3 Adjust the levelling legs

1. Gently slide the washer into position.

Excessive force may damage the levelling legs.

2. Level the washer by manually adjusting

3. When levelling is complete, tighten the

nuts using the wrench. NOTE An adjustable wrench or 17 mm open- end wrench is required to loosen or tighten the leveling legs. STEP 4 Put the rubber cups on the legs (Only for soft oor or surface) To protect a soft oor or surface, use the provided rubber cups. You don’t need to use the rubber cups on a hard oor or on a pedestal.

1. Let two or more persons hold both

sides of the washer.

2. While slanting the washer to one side,

put the rubber cups under each leg of the washer one by one. CAUTION Make sure you have two or more persons insert the rubber cups. Otherwise, the washer may fall, causing physical or property damage. FlexWash_WV9600M_DC68-03768B-07_EN.indd 26 2019-05-23 PM 2:53:24Installation English 27 STEP 5 Connect the water hoses

• Make sure you use a new water hose and that there are rubber gaskets (B) inside the couplings (A) at either end of each water hose. A water hose without the gasket may leak.

• If there is a water leak, stop using the washer and contact a local Samsung service center. A water leak may cause electric shock.

• Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high-pressure hose.

• To prevent leaks, make sure both water hoses are not bent or kinked. A water leak may cause electric shock. FlexWash_WV9600M_DC68-03768B-07_EN.indd 27 2019-05-23 PM 2:53:24Installation Installation English28

To connect the water hoses to the taps:

1. Connect one end of each water hose to

the Hot or Cold tap.

2. Turn the ttings by hand until they

are tight, and then tighten them an additional two-thirds of a turn with a pliers. To prevent damage, do not overtighten the ttings.

3. When done, pull the water hoses up

and down to check if they are properly connected.

4. Put the other ends of the hoses into

a bucket and open the taps for 10-15 seconds to remove impurities. When done, close the taps. FlexWash_WV9600M_DC68-03768B-07_EN.indd 28 2019-05-23 PM 2:53:25Installation English 29

5. Connect the other ends of the water

hoses to the corresponding inlets on the rear of the machine as specied. Make sure the hot water hose is connected to the hot inlet, and the cold water hose to the cold inlet.

6. Repeat step 2 above on the other

ttings. Make sure both water hoses are connected properly. See the ‘4C’ information code for troubleshooting.

7. Open both taps, and then check if there

is a leak. CAUTION To prevent water hoses from being bent or kinked, make sure there is at least a 6-inch (150 mm) space between the washer and the rear wall. NOTE If you do not want to use hot water, insert the inlet cap into the hot water inlet. You must purchase the inlet cap. If the hot water inlet is closed with the inlet cap, you must select Cold for the water temperature. All other water indicators turn off. FlexWash_WV9600M_DC68-03768B-07_EN.indd 29 2019-05-23 PM 2:53:25Installation Installation English30 STEP 6 Position the drain system

The pipe connector is attached on the product. NOTE A : Upper drain hose B : Lower drain hose C : Pipe connector In a wall standpipe drain system The drain hose must be placed into a wall standpipe drain system. After inserting 2 drain hoses into the pipe connector, use tie straps to bind the drain hoses, and then insert the pipe connector into the wall standpipe. When complete, use the tie straps to bind the drain hose to the water hose. WARNING Make sure to use the pipe connector before inserting the drain hoses. Without the pipe connector, the drain hose will not be positioned securely inside the wall standpipe, causing a water leak. FlexWash_WV9600M_DC68-03768B-07_EN.indd 30 2019-05-23 PM 2:53:26Installation English 31 The pipe connector can be positioned in the following ways:

Over the edge of a wash basin The pipe connector (B) must be placed at a height of between 24 in. (60 cm) and 35 in. (90 cm) from the oor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A). Secure the guide to the wall using a hook to ensure stable drainage. NOTE B : Pipe Connector

B C ln a standpipe or laundry tub The laundry tub (B) or standpipe (C) must be no shorter than 18 in. (46 cm) and no higher or longer than 96 inches (245 cm). Make sure the pipe connector and the standpipe are not airtight. The height of the standpipe (E) must be 43 in. (1100 mm) or higher from the oor. NOTE A: Hose guide / D: Tie straps / F : Pipe Connector / G: 85 mm CAUTION

• Do not extend the (Y-shaped) pipe connector using an extension hose.

• Make sure you face the tip of the pipe connector downwards to the drain hole. Positioning the connector tip elsewhere can cause the drained water to ow backward.

Dimensions of the pipe connector A 172 mm D 67 mm B 112.5 mm E Ø 35 C 85 mm F 60 mm FlexWash_WV9600M_DC68-03768B-07_EN.indd 31 2019-05-23 PM 2:53:26Installation Installation English32 To position without the pipe connector If you do not use the pipe connector, each drain hose can be positioned in the following ways:

Over the edge of a wash basin The drain hose must be placed at a height of between 24 in. (60 cm) and 35 in. (90 cm) from the oor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A). Secure the guide to the wall using a hook to ensure stable drainage.

ln a standpipe or laundry tub The laundry tub (B) or standpipe (C) must be no shorter than 18 in. (46 cm) and no higher or longer than 96 inches (245 cm). Make sure the drain hose and the standpipe are not airtight. The height of the standpipe (E) must be 43 in. (1100 mm) or higher from the oor. NOTE A: Hose guide / D: Tie straps FlexWash_WV9600M_DC68-03768B-07_EN.indd 32 2019-05-23 PM 2:53:27Installation English 33

• Connect the hose guide (A) within 3–5 in. (7.6–12.7 cm)* from the end of the drain hose. If the drain hose is extended beyond the end of the hose guide, mold or microorganisms could spread inside the washer.

• The drain hose can be installed up to 96 in. (245 cm) high, but the draining capability can be reduced at the maximum height. Water remaining in the drain system may cause an odor.

• If the drain hose is installed less than 18 in. (46 cm) high, water can be drained during the process due to a siphon phenomenon. If this happens, a ‘4C’ information code appears on the display. FlexWash_WV9600M_DC68-03768B-07_EN.indd 33 2019-05-23 PM 2:53:27Installation Installation English34 NOTE To position using the pipe connector You washer comes with a pipe connector that is designed to join the upper drain hose and the lower drain hose. You can choose to use the connector to combine two drain hoses into a single outlet.

1. Insert the clamp ring on the end of the

drain hose, one for each drain hose.

2. Insert the pipe connector into the drain

hoses. Make sure the longer side (A) ts into the drain hose running from the lower washer.

3. Fix the position of the clamp rings near

the end of each hose.

• To remove the pipe connector, follow these steps above in the reverse order. STEP 7 Final check and power on

• Before using your washer, make sure to remove the dehumidifying agent (silica gel) from inside the upper washer.

• Do not eat or swallow the dehumidifying agent (silica gel).

• The protective cover may form moisture on its surface after the washer has checked for a leak to ensure normal operation. This is normal, and does not indicate a defective part. Open the cover for a moment to remove the moisture.

• Plug the power cord into an AC 120 V / 60 Hz / 15 AMP approved electrical outlet protected by a fuse or circuit breaker. Then, press POWER to turn on the washer. FlexWash_WV9600M_DC68-03768B-07_EN.indd 34 2019-05-23 PM 2:53:27Before you start English 35 Before you start Initial settings Run Calibration (recommended) Calibration ensures accurate weight detection by the washer. Make sure the tub or drum is empty before running Calibration. To calibrate the upper washer

1. Press POWER on the control panel of

the upper washer to turn the washer on.

2. Press and hold NORMAL and Temp.

simultaneously for 3 seconds.

3. Press START/PAUSE to start Calibration.

- The door is locked during the operation. - The tub keeps rotating clockwise and counter clockwise for several minutes.

4. When complete, the upper washer turns

off automatically. To calibrate the lower washer

1. Press POWER on the control panel of

the lower washer to turn the washer on.

2. Press and hold Temp. and Delay End

on the lower washer control panel simultaneously for 3 seconds.

3. Press START/PAUSE on the lower

washer control panel to start Calibration.

4. When complete, the lower washer turns

off automatically. NOTE Instead of rotating the tub, the lower washer rotates the drum. Laundry guidelines STEP 1 Sort Sort the laundry according to these criteria:

• Care Label: Sort the laundry into cottons, mixed bres, synthetics, silks, wools, and rayon.

• Color: Separate whites from colors.

• Size: Mixing different sized items together in the drum or tub improves the washing performance.

• Sensitivity: Wash delicate items separately. For pure, new woollen items, curtains, and silk items, check the labels for washing instructions. NOTE Make sure to check the care label on all clothing, and sort clothing accordingly before starting the wash. FlexWash_WV9600M_DC68-03768B-07_EN.indd 35 2019-05-23 PM 2:53:27Before you start Before you start English36 STEP 2 Empty pockets Empty all the pockets of your laundry items

• Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as the drum or tub. Turn clothing with buttons and embroideries inside out

• If pants or jacket zippers are open while washing, the drum or tub may be damaged. Zippers should be closed and xed with a string.

• Clothing with long strings may become entangled with other clothes. Make sure to tie the strings before starting the wash. STEP 3 Use a laundry net

• Brassieres (water washable) must be placed in a laundry net. Metal parts of the brassieres may break through and tear other laundry items.

• Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become caught around the door. Place them inside a ne laundry net.

• Do not wash the laundry net by itself without other laundry. This may cause abnormal vibrations that could move the washer and result in injury. CAUTION When using the upper washer, do not use a laundry net featuring a protective plastic rim. Otherwise, the net may cause a system failure. STEP 4 Determine the load capacity Lower washer Do not overload the washer. Overloading may cause the washer to wash improperly. NOTE When washing bedding or bedding covers, the wash time may be lengthened or the spin efciency may be reduced. For bedding or bedding covers, the recommended maximum spin level is “Low or Medium Spin”, and the load capacity is

CAUTION If the laundry is unbalanced and the “Ub” information code is displayed, redistribute the load. Unbalanced laundry may reduce the spinning performance. FlexWash_WV9600M_DC68-03768B-07_EN.indd 36 2019-05-23 PM 2:53:27Before you start English 37 Upper washer Laundry guidelines Use the upper washer for small loads under 3.3 lbs (1.5 kg). Load Shorts Blue Jeans Cotton pants Shirts Short- sleeved T-shirts

Load T-shirts Sports wear (upper) Sports wear (pants) Shower towel Towel (small)

• Use the recommended load for optimal washing performance. Overloads may reduce the performance.

• Use the lower washer for stubborn or heavily soiled loads or loads larger than recommended. STEP 5 Add the correct detergent type The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), color, wash temperature, and degree of soiling. Always use “low suds” HE laundry detergent which is designed for automatic washers. NOTE

• Follow the detergent manufacturer’s recommendations based on the weight of the laundry, the degree of soiling, and the hardness of the water in your local area. If you are not sure about the water hardness, contact your local water authority.

• Do not use detergent that has hardened or solidied. This detergent may remain after the rinse cycle, blocking the drain outlet. Use HE detergent only Your washer is designed to use high efciency (HE) detergents.

• For the best cleaning results, use a high efciency detergent such as Tide HE, Wisk HE, Cheer HE or Gain HE*. High efciency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efciently and cleaning is maximized. (* Brand names are trademarks of their respective manufacturers.) WARNING Regular detergent is not recommended. Use HE detergents only. FlexWash_WV9600M_DC68-03768B-07_EN.indd 37 2019-05-23 PM 2:53:27Before you start Before you start English38 Guide to cleaning agents Upper washer A B The upper washer provides two cleaning agent compartments: the left-side compartment for bleach, and the right side for fabric softener. You can apply detergent manually into the tub using the provided Aqua Pebble.

• Bleach compartment (A): Add liquid chlorine bleach as instructed by the manufacturer.

• Softener compartment (B): Add a recommended amount of fabric softener as instructed by the manufacturer. To apply cleaning agents to the upper washer

1. Open the top door, and then the

protective cover. Remove the Aqua Pebble from the fabric softener container. FlexWash_WV9600M_DC68-03768B-07_EN.indd 38 2019-05-23 PM 2:53:28Before you start English 39

2. Put a recommended amount of liquid or

powdered detergent into the provided Aqua Pebble. The Aqua Pebble has a guide line (marked ‘20 ml’) near its top, which is the max line. Do not exceed the max line. CAUTION

• Any detergent to be added to the upper washer must be put in the provided Aqua Pebble.

• Use HE detergent only.

• If you are adding powdered detergent, use the provided detergent cup, and add only one cup of detergent. Excessive amounts of detergent may cause detergent residue.

• Make sure the powdered detergent you add is a nely ground variety.

• Do not use the Aqua Pebble for bleach and/or fabric softener.

3. Insert the Aqua Pebble around the

center of the tub, and then put the laundry over the Aqua Pebble. CAUTION Make sure the Aqua Pebble is input rst so it is placed under the laundry. Otherwise, detergent may not dissolve fully, causing residue after the wash is complete.

4. Add a recommended amount of fabric

softener to the softener compartment. Do not exceed the max line (A). FlexWash_WV9600M_DC68-03768B-07_EN.indd 39 2019-05-23 PM 2:53:28Before you start Before you start English40

5. Add a recommended amount of liquid

chlorine bleach bleach to the bleach compartment. Use caution not to overll the compartment.

6. Close the protective cover, and then the

top door. NOTE When the cycle is complete, take out the Aqua Pebble, turn it over, and put it on the softener compartment for later use (see the gure). The Aqua Pebble is designed to t in the softener compartment after it has been turned over. CAUTION

• Do not use chlorine bleach, which may damage the laundry.

• Use caution when inserting the Aqua Pebble as it is supposed to be balanced at the beginning of the wash. Tipping the Aqua Pebble before the start of a wash may cause detergent residue to remain on the laundry at the end of the wash, causing discoloration of the laundry and/or reduced washing performance.

• Before each wash, make sure to clean the Aqua Pebble before adding fresh detergent.

• Do not insert the Aqua Pebble into a folded item or between different laundry items.

• Do not use liquid or powdered chlorine bleach.

• Do not put or store cleaning agents such as detergent, bleach, and fabric softener on top of your washer. Wipe up any spills immediately to prevent damage to the washer, especially the nish and the control panels. NOTE

• It is normal for a small amount of water to remain in the detergent compartments at the end of a cycle.

• When adding color-safe bleach, we recommend you also use liquid detergent.

• When the wash is complete, remove the Aqua Pebble from the tub and cleaning it so that it is readily available for later use. FlexWash_WV9600M_DC68-03768B-07_EN.indd 40 2019-05-23 PM 2:53:28Before you start English 41 Lower washer A B C The lower washer provides three cleaning agent compartments: the left-most compartment for the main wash, the right- rst one for bleach, and the far right for fabric softener.

• Main wash compartment (A): Add a recommended amount of liquid (or powdered) detergent to the main wash compartment.

• Bleach compartment (B): Add chlorine bleach as instructed by the manufacturer.

• Softener compartment (C): Add a recommended amount of fabric softener to the softener compartment. CAUTION

• Do not use ball or net types of detergent.

• Tablet or capsule types of detergent must be input directly to the drum without using the detergent compartment.

• To prevent the compartment from clogging, concentrated or highly-enriched agents (fabric softener or detergent) must be diluted with water before being added. To apply cleaning agents to the lower washer

1. Open the top-front cover.

2. Add a recommended amount of liquid

or powdered detergent to the detergent compartment. Do not exceed the max line (A). NOTE To apply powdered detergent, rst remove the liquid detergent container.

3. Add a recommended amount of fabric

softener to the softener compartment. Do not exceed the max line.

4. If you want to add bleach, add a

recommended amount of chlorine bleach to the bleach compartment. Do not exceed the max line.

5. Close the top-front cover.

/3 of the recommended amount to the main wash compartment.

• Oxygen boosters can increase washing performance. Make sure to add the oxygen booster after putting the laundry into the drum.

• To use both powdered detergent and powdered oxygen booster, it is more effective to put them together into the drum before loading the laundry. FlexWash_WV9600M_DC68-03768B-07_EN.indd 42 2019-05-23 PM 2:53:29Operations English 43 Operations Your dual loading washer features the upper and the lower washers for your convenience. The upper washer is an automatic tub loader that is designed to wash relatively small loads while the lower washer is a drum loader that takes care of normal or relatively heavy loads. The main panel is divided into 2 independent control panels. WARNING To reduce the risk of re, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating this washer. Upper washer Control panel

01 Cycle bar Press to select a cycle. 02 POWER Press to turn the upper washer on or off. 03 START/PAUSE Press to start operation or press to stop operation temporarily. 04 Status bar The status bar shows current cycle information and estimated time remaining, or an information code if the upper washer needs to be checked. 05 Temp. Press to toggle between two different water temperature options.

• Warm: Colorfast items.

• Cold: Brightly colored, very lightly soiled items. 06 Extra Rinse Use to add an additional rinse at the end of the cycle to remove laundry additives more thoroughly. 07 Self Clean Use to clean dirt and bacteria from the tub. Regular use (after every 20 washes) is recommended. Make sure the tub is empty. 08 Smart Control After connecting the upper washer to your home network using the SmartThings app, you can control the washer remotely. When started, the Smart Control indicator blinks and the top door locks. The washer enters waiting mode and waits for remote commands. For more information, visit the SmartThings app page. FlexWash_WV9600M_DC68-03768B-07_EN.indd 43 2019-05-23 PM 2:53:29Operations Operations English44 Cycle overview Cycle Description NORMAL

• For lightly soiled cotton, t-shirts, towels, and mixed loads.

• Use to wash lightly soiled normal items, except delicate fabrics such as silk or handwash-only fabrics. DELICATES

• For sheer fabrics, bras, lingerie, silks, and other handwash-only fabrics. For best results, use liquid detergent. ACTIVE WEAR

• For exercise wear such as training pants, shirts/tops, and other performance clothing. This cycle provides effective soil removal with controlled tub rotation for special fabric care. RINSE+SPIN

• For loads that need rinsing only or for loads you want to add rinse-aided fabric softener to. NOTE Spin Only: This cycle runs a spin cycle only. Press and hold RINSE+SPIN for 3 seconds. FlexWash_WV9600M_DC68-03768B-07_EN.indd 44 2019-05-23 PM 2:53:29Operations English 45 Lower washer Control panel

01 Cycle buttons Press the button repeatedly to select a desired cycle listed above each button. For more information, see the Cycle overview section on page 48.

• CYCLE 3: QUICK WASH, PERM PRESS, RINSE+SPIN 02 POWER Press to turn the lower washer on or off. 03 START/PAUSE Press to start operation or press to stop operation temporarily. 04 Status bar The status bar shows current cycle information and estimated time remaining or an information code if the lower washer needs to be checked. 05 Temp.

• Extra Hot: Heavily soiled, colorfast items. Only available with NORMAL, HEAVY DUTY, SANITIZE and Self Clean+.

• Hot: Whites and heavily soiled, colorfast items.

• Warm: Colorfast items.

• Cool: Brightly colored, very lightly soiled items.

• Cold: Uses only cold water without driving the heater. No warm water is supplied. FlexWash_WV9600M_DC68-03768B-07_EN.indd 45 2019-05-23 PM 2:53:30Operations Operations English46 06 Spin

• High: Underwear, t-shirts, jeans, and sturdy cottons.

• Medium: Jeans, wrinkle-free or wash-and-wear items and synthetics.

• Low: Delicate items that require a lower spinning speed.

• No Spin: The drum does not spin after the nal drain process.

• Rinse Hold (No lamp turns on): The nal rinse process is suspended so that the laundry remains in the water. To unload the laundry, run a drain or spin process. NOTE

• Spin Only: This cycle runs a spin cycle only. Press and hold Spin for 3 seconds. With the cycle time on the display, press Spin repeatedly until a desired spinning speed is selected. Then, press START/PAUSE to start the cycle. 07 Soil Press the button to select the soil level/washing time.

• Heavy: For heavily soiled loads.

• Normal: For moderately soiled loads. This setting is best for most loads.

• Light: For lightly soiled loads. 08 Pre Soak This adds 30 minutes of soaking time at the start of the wash cycle for better stain removal. 09 Steam With the Steam option selected, the washer senses the weight of the load and controls the steam effect according to the load size. This improves washing performance. Cycles available with the Steam option are: NORMAL, HEAVY DUTY, BEDDING, WHITES, and SANITIZE.

1. Select a cycle. For applicable cycles, see above.

3. Add detergent and fabric softener as instructed.

4. Press START/PAUSE to start the cycle.

NOTE Steam may not be visible or present during the cycle, which is normal. 10 Extra Rinse Adds an additional rinse at the end of the cycle to remove laundry additives more thoroughly. FlexWash_WV9600M_DC68-03768B-07_EN.indd 46 2019-05-23 PM 2:53:30Operations English 47 11 Delay End You can set the washer to nish your wash automatically at a later time by choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will nish.

1. Select a cycle. Then, change the cycle settings if necessary.

2. Press Delay End repeatedly until a desired end time is set.

3. Press START/PAUSE. The lamp indicator next to the Delay End

button turns on with the clock running.

4. To cancel Delay End, restart the washer by pressing POWER.

Real-life case You want to nish a two-hour cycle 3 hours from now. To do this, you add the Delay End option to the current cycle with a 3-hour setting, and then press START/PAUSE at 2:00 p.m. The washer starts operating at 3:00 p.m. and ends at 5:00 p.m. Provided below is the time line for this example. 2:00 pm Set the Delay End to 3 hours 3:00 pm Start 5:00 pm End 12 Self Clean+ Cleans the drum by removing dirt and mold from the drum.

• Perform once every 40 washes.

• Make sure the drum is empty. 13 Smart Control After connecting the lower washer to your home network using the SmartThings app, you can control the washer remotely. When started, the Smart Control indicator blinks and the front door locks. The washer enters waiting mode and waits for remote commands. For more information, visit the SmartThings app page. FlexWash_WV9600M_DC68-03768B-07_EN.indd 47 2019-05-23 PM 2:53:30Operations Operations English48 Cycle overview Standard cycles Button Cycle Description CYCLE 2 DELICATES

• For lightly soiled items that you want to nish washing quickly.

• For wash-and-wear, synthetic fabrics, and lightly to normally soiled items.

• For loads that need rinsing only or for loads you want to add rinse-aided fabric softener to. Steam cycles Button Cycle Description CYCLE 1 NORMAL

• For cottons, bed linens, table linens, underwear, towels, or shirts. The washing time and the rinse count are automatically adjusted according to the load. CYCLE 1 HEAVY DUTY • For sturdy, colorfast fabrics and heavily soiled items. CYCLE 1 SANITIZE

• For heavily soiled, colorfast items. This cycle heats the water to 150 °F to eliminate bacteria. CYCLE 2 WHITES • For white items with or without bleach. CYCLE 2 BEDDING

• For bulky items such as comforters, blankets, and sheets.

• For best results, wash only a single type of bedding.

• For bulky items, use liquid detergent and do not roll the items when you place them in the drum because they might get stuck. FlexWash_WV9600M_DC68-03768B-07_EN.indd 48 2019-05-23 PM 2:53:30Operations English 49 Simple steps to start

1. Press POWER on the control panel of a desired washer (upper/lower) to turn the

2. Put laundry into the washer.

4. Change the cycle settings (temperature and/or soil level) as appropriate to the laundry.

5. Select cycle options as needed.

6. Press START/PAUSE.

To change the cycle during operation

1. Press START/PAUSE to stop operations temporarily.

2. Select a different cycle.

3. Press START/PAUSE again to start the new cycle.

• Do not put anything on top of your washer while it is running.

• While the lower washer is operating, the protective cover may have wet steam due to the temperature difference between the upper and lower parts of the washer. CAUTION When using the upper washer, you may not see all the remaining after a cycle is nished, especially those in the front area of the tub. When the cycle is complete, turn the tub manually to check if there are any clothes remaining in the tub. FlexWash_WV9600M_DC68-03768B-07_EN.indd 49 2019-05-23 PM 2:53:30Operations Operations English50 SmartThings Wi-Fi connection On your smartphone, go to Settings and turn on the wireless connection and select an AP (Access Point).

• This appliance supports the Wi-Fi 2.4 GHz protocols. Download On an app market (Google Play Store, Apple App Store, Samsung Galaxy Apps), nd the SmartThings app with a search term of “SmartThings”. Download and install the app on your device. NOTE The app is subject to change without notice for improved performance. Log in You must rst log into SmartThings with your Samsung account. To create a new Samsung account, follow the instructions on the app. You don’t need a separate app to create your account. NOTE If you have a Samsung account, use the account to log in. A registered Samsung smartphone user automatically logs in. To register your appliance to SmartThings

1. Make sure your smartphone is connected to a wireless network. If not, go to Settings

and turn on the wireless connection and select an AP (Access Point).

2. Open SmartThings on your smartphone.

3. If a message of “A new device is found.”, select Add.

4. If no message appears, select + and select your appliance in a list of devices available.

If your appliance is not listed, select Device Type > Specic Device Model, and then add your appliance manually.

5. Register your appliance to the SmartThings app as follows.

a. Add your appliance to SmartThings. Make sure your appliance is connected to SmartThings. b. When registration is complete, your appliance appears on your smartphone. FlexWash_WV9600M_DC68-03768B-07_EN.indd 50 2019-05-23 PM 2:53:30Operations English 51 Special features Child Lock To prevent children or infants from accidently starting or setting the washer, Child Lock locks all buttons except for the POWER button. Note that each washer operates independently and has its own Child Lock function. If you want to activate Child Lock for the upper or lower washer, you must press the appropriate buttons on the upper or lower washer's control panel. To activate Child Lock

• Press and hold Temp. and Spin (or Temp. and Extra Rinse for the upper washer) simultaneously for 3 seconds. The door locks and the Child Lock indicator turns on. Then, press START/PAUSE to activate. To deactivate Child Lock temporarily

• You can deactivate Child Lock temporarily for 1 minute. To do this, press and hold Temp. and Spin (or Temp. and Extra Rinse for the upper washer) simultaneously for 3 seconds. The door is unlocked for 1 minute and the Child Lock indicator blinks. NOTE

• If you open the door 1 minute or more after deactivating Child Lock, an alarm sounds for up to 2 minutes.

• If you close the door within 2 minutes, the door locks and Child Lock is reactivated. If you do not close the door or the door is not properly closed, the alarm keeps sounding for 2 minutes.

• To add laundry after activating Child Lock, rst deactivate Child Lock or restart the washer. To cancel Child Lock

• Press and hold Temp. and Spin (or Temp. and Extra Rinse for the upper washer) for 3 seconds to deactivate, and then press and hold the buttons again for 3 seconds to release Child Lock. The door unlocks and the Child Lock indicator turns off. FlexWash_WV9600M_DC68-03768B-07_EN.indd 51 2019-05-23 PM 2:53:30Operations Operations English52 Smart Care The Smart Care function helps you diagnose and troubleshoot your washer if it has an issue. To enable this function, you must rst download the Samsung Smart Washer app from the Play Store or the Apple Store, and install it on a mobile device that has a built- in camera. The Smart Care function has been optimized for: Galaxy and iPhone series devices. (It is not supported by some models.) As the washer operates, it runs self-diagnosis in the background. If it senses an issue to check, it displays an information code on the display which you can scan using the app’s Smart Care function, which then displays detailed information about the code for your reference.

1. Press and hold Extra Rinse (or Self Clean and Smart Control for the upper washer) on

the washer for 3 seconds to enter the Smart Care mode.

2. Run the Samsung Smart Washer app on your mobile device, and then tap Smart Care.

3. Hold the mobile device so that the mobile device and the washer’s status bar face each

other. The app will recognize the information code automatically.

4. When the information code is recognized correctly, the app provides detailed

information about the symptom and recommends further action. NOTE

• The function name, Smart Care, may differ depending on your language.

• If the washer display is reecting light, the app may fail to recognize the information code.

• If the app fails to recognize the information code a number of times consecutively, enter the information code manually into the app screen.

• The information code history stored in the washer will be deleted after you use this function. FlexWash_WV9600M_DC68-03768B-07_EN.indd 52 2019-05-23 PM 2:53:31Operations English 53 Sound Mute or unmute the sound (button beeps, indicator beeps and chimes, etc.) Upper washer

• To mute the alarm sound or beep on the upper washer, press and hold Extra Rinse and Self Clean for 3 seconds. To unmute, press and hold the buttons for 3 seconds again. Lower washer

• To mute the alarm sound or beep on the lower washer, press and hold Steam for 3 seconds. To unmute, press and hold the button for 3 seconds again. ATC (Auto Temperature Control) ATC enables the washer to control water temperatures in each washing cycle using the washer’s internal thermistor. It is designed to maintain certain washing temperatures for best results.

• If you select NORMAL or HEAVY DUTY, you may notice the washer supplying cold water. This is normal because the washer is designed to reduce power consumption.

• In these cycles, the Hot temperature is similar to bath-water temperatures and the Warm temperature to comfortable swimming pool temperatures.

• To wash laundry at a specic temperature, you must choose a different cycle rst. FlexWash_WV9600M_DC68-03768B-07_EN.indd 53 2019-05-23 PM 2:53:31Maintenance English54 Maintenance Keep the washer clean to prevent its performance from deteriorating and to preserve its life cycle. WARNING Certain internal parts are intentionally not grounded and may present a risk electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: Control board, heat sink, motor, inlet valve and pump. General considerations Cleaning Surface of the washer Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washer. Exterior

1. Turn off the water taps after nishing the day’s washing.

This will shut off the water supply to your washer and prevent the unlikely possibility of damage from escaping water. Leave the door open to allow the inside of your washer to dry out.

2. Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur.

Clean the following as recommended below: - Control panels – Clean with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray cleaners directly on the panels. - Cabinet – Clean with soap and water. Interior Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes. CAUTION Failure to follow these instructions may result in unpleasant conditions, including odors and/or permanent stains on your washer or laundry. NOTE Hard water deposits may be removed, if needed. Use a cleaner labeled “Washer safe”. FlexWash_WV9600M_DC68-03768B-07_EN.indd 54 2019-05-23 PM 2:53:31Maintenance English 55 Mesh lter Clean the mesh lter of the water hose once or twice a year.

1. Turn off the washer, and then unplug

3. Loosen and disconnect the water hose

from the back of the washer. Cover the hose with a cloth to prevent water from gushing out.

4. Use pliers to pull out the mesh lter

from the inlet valve.

5. Submerge the mesh lter deeply in

water so that the threaded connector is also submerged.

6. Dry the mesh lter completely in a

7. Reinsert the mesh lter into the inlet

valve, and reconnect the water hose to the inlet valve.

NOTE If the mesh lter is clogged, the “4C” information code appears on the the washer’s display. FlexWash_WV9600M_DC68-03768B-07_EN.indd 55 2019-05-23 PM 2:53:31Maintenance Maintenance English56 Recovery from freezing The washer may freeze when the temperature in its location drops below 32 °F (0 °C).

1. Turn off the washer, and then unplug the power cord.

2. Pour warm water over the tap to loosen the water hose.

3. Disconnect the water hose, and soak it in warm water.

4. Pour warm water into the drum (tub) and leave it for about 10 minutes.

5. Reconnect the water hose to the tap.

NOTE If the washer still doesn’t operate normally, repeat the steps above until it operates normally. If the washer will not be used for an extended period of time Avoid leaving the washer unused for an extended time. If you intend to leave the washer unused for a long period of time, follow the directions below:

1. Press POWER, and then select RINSE+SPIN.

2. Empty both the drum and the tub, close the door, and then press START/PAUSE.

3. When the cycle is complete, close the tap and disconnect the water hoses.

4. Turn off the washer, and then unplug the power cord.

5. Open the doors to let air circulate through the drum and the tub.

Upper washer Self Clean Certain usage and environmental conditions may result in some residue build-up or odor in the washer tub. To prevent this build-up of residue or odor causing bacteria and keep your washer tub fresh and clean, perform the Self Clean cycle at least once a month or every 20 cycles. Perform the recommended procedure below when using the Self Clean cycle.

1. Remove all items from the washer tub and ensure the tub is empty. Laundry left in the

tub during the Self Clean cycle may be damaged.

• The water temperature for Self Clean is defaulted to Hot. This temperature cannot be changed. FlexWash_WV9600M_DC68-03768B-07_EN.indd 56 2019-05-23 PM 2:53:31Maintenance English 57

• In the case where residue is present in the washer tub, add 1/3 cup (2.7 . oz., 80 ml) of liquid chlorine bleach directly to the empty tub before you start the Self Clean cycle. Do not use or mix any other detergent or chemicals during the Self Clean cycle.

• If necessary, run a RINSE+SPIN Cycle after the Self Clean cycle has completed to help remove any remaining residue. CAUTION

• Check the washer tub before using the Self Clean cycle. Remove any remaining water in the tub by running a Spin Only cycle prior to starting the Self Clean cycle.

• If there is chlorine bleach left in the washer tub for an extended period of time, rust can occur. Self Clean reminder ( )

• After 20 washing cycles, the Self Clean LED reminder icon and the Self Clean cycle LED will blink on the control panel for an hour and then turn off automatically.

• The reminder will appear on the control panel for 5 additional consecutive cycles before turning off. The next reminder will not appear until another 20 cycles have been completed. Fabric softener/bleach compartment Both the fabric softener compartment and the bleach compartment on the upper washer are not removable by design to facilitate visual feedback to users. To clean the softener compartment, follow these instructions. Cleaning the bleach compartment is basically the same.

2. Use a soft brush (for example, a

toothbrush) to clean inside the compartment and remove impurities.

3. Run the RINSE+SPIN cycle to rinse the

compartment. After supplying water and draining 5 times, the 18-minute cycle completes with the nal spin process. FlexWash_WV9600M_DC68-03768B-07_EN.indd 57 2019-05-23 PM 2:53:32Maintenance Maintenance English58 Lint lter We recommend cleaning the lint lter every 10 washes.

1. Remove the lint lter from the lter

case on the tub of the upper washer.

2. Open the lter, and clean it with

running water and a brush.

3. When cleaning is complete, close the

lter and reinsert it in its original position. You will hear a clicking sound when the lter is inserted correctly. FlexWash_WV9600M_DC68-03768B-07_EN.indd 58 2019-05-23 PM 2:53:32Maintenance English 59 Lower washer Self Clean+ Certain usage and environmental conditions may result in some residue build-up or odor in the washer drum. To prevent this build-up of residue or odor causing bacteria and keep your washer drum fresh and clean, perform the Self Clean+ cycle at least once a month or every 40 cycles. Perform the recommended procedure below when using the Self Clean+ cycle.

1. Remove all items from the washer drum and ensure the drum is empty. Laundry left in

the drum during the Self Clean+ cycle may be damaged.

2. Press POWER to turn on the washer.

CAUTION If there is chlorine bleach left in the washer drum for an extended period of time, rust can occur. NOTE

• The water temperature for Self Clean+ is defaulted to Hot. This temperature cannot be changed.

• In the case where residue is present in the washer drum, add liquid chlorine bleach to the MAX level line in the main-wash compartment before starting the Self Clean+ cycle. Do not add the liquid chlorine bleach to the bleach compartment (This is only the case for Self Clean+ cycle). Do not exceed the max line. Do not use or mix any other detergent or chemicals during the Self Clean+ cycle. If necessary, run a RINSE+SPIN Cycle after the Self Clean+ cycle has completed to help remove any remaining residue. Self Clean+ reminder ( )

• After 40 washing cycles, the Self Clean+ LED reminder icon and the Self Clean+ cycle LED will blink on the control panel for an hour and then turn off automatically.

• The reminder will appear on the control panel for 5 additional consecutive cycles before turning off. The next reminder will not appear until another 40 cycles have been completed. FlexWash_WV9600M_DC68-03768B-07_EN.indd 59 2019-05-23 PM 2:53:32Maintenance Maintenance English60 Main wash compartment The main wash compartment needs to be cleaned periodically to remove buildup of laundry additives.

1. Open the top-front cover. Grasp the

main wash compartment, and then pull up to remove.

2. Remove all residue and traces of

accumulated laundry agents from the compartment. Rinse it with warm water.

3. To clean the recess of the compartment,

use a small, non-metal brush. Remove all residue from all sides of the recess.

4. Reinsert the compartment into place.

FlexWash_WV9600M_DC68-03768B-07_EN.indd 60 2019-05-23 PM 2:53:32Maintenance English 61 Fabric softener/bleach compartment Both the fabric softener compartment and the bleach compartment on the lower washer are not removable by design to facilitate visual feedback to users. To clean the softener compartment, follow these instructions. Cleaning the bleach compartment is basically the same.

1. Open the top-front cover, and then

remove the softener cap.

2. Use a soft brush (for example, a

toothbrush) to clean inside the compartment and remove impurities.

3. Run the RINSE+SPIN cycle to rinse the

compartment. After supplying water and draining 5 times, the 19-minute cycle completes with the nal spin process. Door diaphragm

1. Open the door and empty the drum.

2. Turn out the diaphragm (sealing or

gasket of the drum (A)), and check if it is stained. If so, follow the steps below.

3. Combine 3/4 cups of liquid chlorine

bleach and 1 gallon of warm tap water.

4. Wearing rubber gloves, use a soft, clean

cloth dipped in the water and chlorine solution to clean the diaphragm.

5. Let stand for 5 minutes, and then wipe

up and dry well. CAUTION Use bleach carefully and be sure to follow the bleach manufacturer’s use and care instructions. NOTE Dust may accumulate on the door diaphragm during washing and drying (especially for drying). Therefore, clean the diaphragm after each washing and drying cycles. FlexWash_WV9600M_DC68-03768B-07_EN.indd 61 2019-05-23 PM 2:53:32Maintenance Maintenance English62 Emergency drain In case of a power failure, drain the water inside the drum before taking out the laundry.

1. Power off the washer, and then unplug

it from the electrical outlet.

2. Gently press the top area of the lter

front of the cover, and stretch the emergency drain tube to the container while holding the tube cap (A).

4. Open the tube cap and let water in the

Emergency drain tube (B) ow into the container.

5. When done, close the tube cap, and

reinsert the tube. Then, close the lter cover. NOTE Use a spacious container because the water in the drum may be more than expected. FlexWash_WV9600M_DC68-03768B-07_EN.indd 62 2019-05-23 PM 2:53:33Maintenance English 63 Pump lter It is advisable to clean the pump lter 5 or 6 times a year to prevent it from clogging. A clogged pump lter may reduce the bubble effect.

1. Turn off the washer, and then unplug

2. Drain the remaining water inside the

drum. See the Emergency drain section on page 62.

3. Gently press the top area of the lter

4. Turn the pump lter knob (A) to the left,

and drain off the remaining water.

5. Clean the pump lter using a soft brush.

Make sure the drain pump propeller inside the lter is not clogged.

6. Reinsert the pump lter, and then turn

the lter knob to the right.

7. Close the lter cover.

FlexWash_WV9600M_DC68-03768B-07_EN.indd 63 2019-05-23 PM 2:53:33Maintenance Maintenance English64 NOTE

• Some pump lters feature a safety knob that is designed to prevent children from accidently opening the lter compartment. To open the safety knob of the pump lter, push in and turn it counterclockwise. The spring mechanism of the safety knob helps open the lter.

• To close the safety knob of the pump lter, turn it clockwise. The spring makes a rattling sound, which is normal. NOTE If the pump lter is clogged, the “5C” information code appears on the washer’s display screen. CAUTION

• Make sure the lter knob is closed properly after cleaning the lter. Otherwise, this may cause a leak.

• Make sure the lter is inserted properly after cleaning it. Otherwise, this may cause an operational failure or a leak. FlexWash_WV9600M_DC68-03768B-07_EN.indd 64 2019-05-23 PM 2:53:33Troubleshooting English 65 Troubleshooting Checkpoints If you encounter an issue to check with the washer, rst check the table below and try the suggestions. Symptom Action Does not turn on.

• Make sure your home electrical system is providing electrical power that matches the requirements of the washer. See page

• Make sure the power plug of the washer is completely plugged in. Does not start.

• Make sure the door is properly closed.

• Make sure the taps are open.

• Make sure to press START/PAUSE to start the washer.

• Make sure Child Lock is not activated.

• Before the washer starts to ll, it will make a series of clicking noises to check the door lock and does a quick drain.

• Check the fuse or reset the circuit breaker.

• Check if the upper or lower washer displays an information code on the respective status bar. Water supply is insufcient or no water is supplied.

• Make sure the door is properly closed.

• Make sure the water supply hose is not frozen.

• Make sure the water supply hose is not kinked or clogged.

• Make sure there is sufcient water pressure. After a cycle, detergent remains in the detergent drawer.

• Make sure the washer is running with sufcient water pressure.

• If you are using powdered detergent, do not use more than recommended.

• If you are using liquid detergent, do not over ll the liquid detergent compartment.

• Remove the liquid detergent and softener containers, and then clean the detergent drawer. FlexWash_WV9600M_DC68-03768B-07_EN.indd 65 2019-05-23 PM 2:53:34Troubleshooting Troubleshooting English66 Symptom Action Excessive vibrations or makes noise.

• Make sure the washer is installed on a level, solid oor that is not slippery. If the oor is not level, use the levelling feet to adjust the height of the washer.

• Make sure the shipping bolts are removed.

• Make sure the washer is not contacting any other object.

• Make sure the laundry load is balanced.

• The motor can cause noise during normal operation.

• Overalls or metal-decorated clothes can cause noise while being washed. This is normal.

• Metal objects such as coins can cause noise. After washing, remove these objects from the drum or tub or lter case. Does not drain and/ or spin.

• Make sure the drain hose is neither kinked nor obsructed all the way to the drain system. If there is a drain restriction, call for service.

• Make sure the debris lter is not clogged.

• Close the door and press START/PAUSE. For your safety, the washer will not tumble or spin unless the door is closed.

• Make sure the drain hose is not frozen or clogged.

• Make sure the drain hose is connected to a drain system that is not clogged.

• If the washer is not supplied with sufcient power, the washer temporarily will not drain or spin. As soon as the washer regains sufcient power, it will operate normally. Drains with noise.

• At the initial installation, or when the washer has not been used for an extended period of time, the washer may make deating noises while draining. This is not a system failure. The door does not open.

• Press START/PAUSE to stop the washer.

• It may take a few moments for the door lock mechanism to disengage.

• The door will not open until 3 minutes after the washer has stopped or the power has been turned off.

• Make sure all the water in the drum or tub is drained.

• The door may not open if water remains in the drum or tub. Drain the drum or tub and open the door manually.

• Make sure the door lock light is off. The door lock light turns off after the washer has drained. FlexWash_WV9600M_DC68-03768B-07_EN.indd 66 2019-05-23 PM 2:53:34Troubleshooting English 67 Symptom Action Excessive suds.

• Make sure you use the recommended types of detergent.

• Use high efciency (HE) detergent to prevent oversudsing.

• Reduce the detergent amount for soft water, small loads, or lightly soiled loads.

• Non-HE detergent is not recommended. Cannot add additional detergent.

• Do not ll the detergent or fabric softener compartments beyond the marked max ll limit. The washer stops.

• Plug the power cord into a live electrical outlet.

• Check the fuse or reset the circuit breaker.

• Close the door, and then press START/PAUSE to start the washer. For your safety, the washer will not tumble or spin unless the door is closed.

• Before the washer starts to ll, it will make a series of clicking noises to check the door lock and does a quick drain.

• There may be a pause or soak period in the cycle. Wait and the washer may start.

• Make sure the mesh lters of the water supply hoses at the taps are not clogged. Periodically clean the mesh lter.

• If the washer is not supplied with sufcient power, the washer temporarily will not drain or spin. As soon as the washer regains sufcient power, it will operate normally. FlexWash_WV9600M_DC68-03768B-07_EN.indd 67 2019-05-23 PM 2:53:34Troubleshooting Troubleshooting English68 Symptom Action The washer lls with the wrong temperature water.

• Fully open both taps.

• Make sure the temperature selection is correct.

• Make sure the hoses are connected to the correct taps. Flush the water lines.

• Make sure your water heater is set to supply hot water with a minimum temperature of 120 °F (49 °C) at the tap. Also, check the water heater capacity and recovery rate.

• Disconnect the hoses and clean the mesh lters. The mesh lters may be clogged.

• While the washer lls, the water temperature may change as the automatic temperature control feature checks the incoming water temperature. This is normal.

• While the washer lls, you may notice just hot and/or just cold water going through the dispenser when cold or warm temperatures are selected. This is a normal function of the automatic temperature control feature as the washer determines the water temperature. The load is wet at the end of a cycle.

• Use the High or Extra High spin speed.

• Use high efciency (HE) detergent to reduce oversudsing.

• The load is too small. Small loads (one or two items) may become unbalanced and not spin completely.

• Make sure the drain hose is not kinked or clogged. Leaks water.

• Make sure the door is properly closed.

• Make sure all hose connections are tight.

• Make sure the end of the drain hose is correctly inserted and secured to the drain system.

• Use high efciency (HE) detergent to prevent oversudsing. Has odors.

• Excessive suds collect in recesses and can cause foul odors.

• Run cleansing cycles to sanitize periodically.

• Clean the door seal (diaphragm).

• Dry the washer interior after a cycle has nished. FlexWash_WV9600M_DC68-03768B-07_EN.indd 68 2019-05-23 PM 2:53:34Troubleshooting English 69 Symptom Action The tub or the water/ drain hose is frozen.

• For frozen hoses, use warm water to disconnect the frozen hoses. Soak them in warm water.

• For a frozen tub, ll the tub with warm water, and then wait for about 10 minutes.

• For the hose connector, put a hot towel on the drain hose connector.

• After thawing the hoses, reconnect them. Water drains out immediately.

• Make sure the drain hose is not clogged, and is hung over the drain hose hook. Fill the tub halfway with water, and try spinning again.

• Lift the end of the drain hose to prevent water from draining. Fill the tub halfway with water, and then run the spin cycle after releasing the drain hose.

• Make sure the drain hose is installed correctly. See the installation section of this manual and adjust the position of the drain hose as instructed.

• Make sure the washer drains completely if it is turned off by force. If you operate the washer before it has drained completely, the washer may supply water and drain simultaneously. If an issue continues to occur, contact a local Samsung service center. FlexWash_WV9600M_DC68-03768B-07_EN.indd 69 2019-05-23 PM 2:53:34Troubleshooting Troubleshooting English70 Information codes If the washer fails to operate, you may see an information code on the screen. Check the table below and try the suggestions. Code Action Upper washer Lower washer 1 1C 1C Check the water level sensor.

• Power off and then power the washer on after 2-3 minutes, and then try again.

• Depending on the model, the drain system drains water automatically. The POWER and START/PAUSE buttons may be disabled during this process. - dC The door is open.

• Close the door, and then press START/PAUSE to resume operation. 1 dC - The top door is open.

• Close the top door, and then press START/PAUSE to resume operation. 1 dC4 - The protective cover is open.

• Close the protective cover, and then press START/PAUSE to resume operation. 1 dC1 dC1 Check the door switch.

• Power off and then power the washer on after 2-3 minutes, and then try again. 1 LC LC Check for water leaks.

• Power the washer off, and then check the drain system for any leaks. Once the leak issue is resolved, power the washer on after 2-3 minutes.

• Depending on the model, the drain system drains water automatically. The POWER and START/PAUSE buttons may be disabled during this process. FlexWash_WV9600M_DC68-03768B-07_EN.indd 70 2019-05-23 PM 2:53:34Troubleshooting English 71 Code Action Upper washer Lower washer 1 LC1 LC1 Check the drain hose.

• Make sure the end of the drain hose is placed on the oor.

• Make sure the drain hose is not clogged.

• If the information code remains, contact a customer service centre. Others

• Use caution not to overll any of the compartments (main wash/fabric softener/bleach).

• Do not spray or use water when cleaning the top door of the upper washer. Use a cloth to wipe up. 1 4C 4C Check the water supply line.

• Check the connection to the water line (including water taps).

• Power off and then power the washer on after 2-3 minutes, and then try again.

• Depending on the model, the drain system drains water automatically. The POWER and START/PAUSE buttons may be disabled during this process. 1 4C2 4C2 The water being supplied is too hot.

• Make sure the cold and hot water taps are properly connected.

• Power off and then power the washer on after 2-3 minutes, and then try again. 1 5C 5C Check the drain system.

• Make sure the drain lter is not clogged.

• If the drain lter is clogged, clean the lter, and then restart the washer. 1 HC HC Check the washing heater.

• Power off the washer, and then contact a Samsung customer service center. FlexWash_WV9600M_DC68-03768B-07_EN.indd 71 2019-05-23 PM 2:53:34Troubleshooting Troubleshooting English72 Code Action Upper washer Lower washer 1 UB UB Check the spinning process.

• The load may not be balanced inside the drum or tub. Load is too small, or heavy items are mixed with light items. Check the drum or tub and make sure the load is balanced.

• Avoid washing single items, adding few extra items help to balance the load. Redistribute the load evenly.

• Press START/PAUSE to resume operation, or power off and then power the washer on after 2-3 minutes, and then try again. 1 8C 1 8C1 1 8C2

• Power off and then power the washer on after 2-3 minutes, and then try again. 1 OC OC Water may overow.

• Close the water tap, and then call for service. 1 3C 3C Check the motor.

• Power off and then power the washer on after 2-3 minutes, and then try again. 1 AC6 AC6 Check the PBA communication status.

• Power off and then power the washer on after 2-3 minutes, and then try again. 1 9C1 1 9C2 9C1 9C2 The electronic control needs to be checked.

• Check if power is supplied properly.

• If the information code remains, contact a Samsung service center. 1 SF SF System failed.

• Power off the washer, and then contact a Samsung service center. 1 AC AC Check communications between main and sub PBAs.

• Try powering off and restarting the cycle.

• If the information code remains, contact a customer service centre. FlexWash_WV9600M_DC68-03768B-07_EN.indd 72 2019-05-23 PM 2:53:34Troubleshooting English 73 Code Action Upper washer Lower washer - AC7 Check communications between the lower main PBA and the upper main PBA.

• Try powering off and restarting the cycle.

• If the information code remains, contact a customer service center. If any information code keeps appearing on the screen, contact a local Samsung service center. FlexWash_WV9600M_DC68-03768B-07_EN.indd 73 2019-05-23 PM 2:53:34Specications English74 Specications Fabric care chart The following symbols provide garment care direction. The clothing care labels include symbols for drying, bleaching, drying and ironing, or dry cleaning when necessary. The use of symbols ensures consistency among garment manufacturers of domestic and imported items. Follow care label directions to optimize garment life and reduce laundering problems. Wash cycle Normal Permanent press / Wrinkle resistant / Wrinkle control Gentle/Delicates Hand wash Water temperature Hot Warm Cold NOTE The temperature range for Hot is 135 °F (57 °C) or below, 95 °F (35 °C) or below for Warm, and 68 °F (20 °C) or below for Cold. Wash water temperature must be a minimum of 60 °F (16 °C) for detergent activation and effective cleaning. Bleach Any bleach (when needed) Only non-chlorine (color-safe) bleach (when needed) Tumble dry Normal Permanent press / Wrinkle resistant / Wrinkle control Gentle/Delicates Special instructions Line dry / Hang to dry Drip dry Dry at Heat setting High Medium Low Any heat No heat / Air FlexWash_WV9600M_DC68-03768B-07_EN.indd 74 2019-05-23 PM 2:53:36Specications English 75 Iron dry or steam temperatures High Medium Low Warning symbols for laundering Do not wash Do not wring Do not bleach Do not tumble dry No steam (added to iron) Do not iron Dry-clean Dry-clean Do not dry-clean Line dry / Hang to dry Drip dry Dry at Protecting the environment

• This appliance is manufactured from recyclable materials. If you decide to dispose of it, please observe local waste disposal regulations. Cut off the power cord so that the appliance cannot be connected to a power source. Remove the lid so that animals and small children cannot get trapped inside the appliance.

• Do not exceed the detergent quantities recommended in the detergent manufacturers’ instructions.

• Use stain removal products and bleaches before the wash cycle only when necessary.

• Save water and electricity by only washing full loads (the exact amount depends upon the program used). Declaration of conformity This appliance complies with UL2157. FlexWash_WV9600M_DC68-03768B-07_EN.indd 75 2019-05-23 PM 2:53:38Specications Specications English76 Specication sheet

Type Dual loading washer Dimensions (inches (mm)) A. Height - top door closed 46.9 in. (1192 mm) B. Height - top door opened 61 in. (1550 mm) C. Width 27 in. (686 mm) D. Depth with door open 54.6 in. (1386 mm) E. Depth 34 in. (864 mm) Water pressure (psi (kPa)) 20 - 116 (137 - 800) NET weight (lb (kg)) 293.2 (133) Spin revolution Upper washer 800 rpm Lower washer 1300 rpm Heater rating Washing and heating 120 V 900 W Annual energy consumption Upper washer 60 kWh/year Lower washer 105 kWh/year Annual water consumption Upper washer 3540 gal/year Lower washer 3850 gal/year FlexWash_WV9600M_DC68-03768B-07_EN.indd 76 2019-05-23 PM 2:53:38Specications English 77 Cycle chart Use this chart to set the best cycle and options for you laundry. Upper washer NOTE Setting Temp. : factory setting W : Warm : can be selected C : Cold Cycle Functions Options Temp. Extra Rinse W C NORMAL

FlexWash_WV9600M_DC68-03768B-07_EN.indd 79 2019-05-23 PM 2:53:38English80 Warranty (U.S.A) SAMSUNG WASHER LIMITED WARRANTY TO ORIGINAL PURCHASER WITH PROOF OF PURCHASE This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS AMERICA, INC. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of: One (1) year parts and labor, Three (3) years stainless tub part (Part Only), Ten (10) years washing DD motor part (Part Only) This limited warranty is valid only on products purchased and used in the United States that have been installed, operated, and maintained according to the instructions attached to or furnished with the product. To receive warranty service, the purchaser must contact SAMSUNG at the address or phone number provided below for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center to receive warranty service. SAMSUNG will provide in-home service within the contiguous United States during the warranty period at no charge, subject to availability of SAMSUNG authorized servicers within the customer’s geographic area. If in-home service is not available, SAMSUNG may elect, at its option, to provide transportation of the product to and from an authorized service center. If the product is located in an area where service by a SAMSUNG authorized servicer is not available, you may be responsible for a trip charge or required to bring the product to a SAMSUNG authorized service center for service. To receive in-home service, product must be unobstructed and accessible to the service agent. During the applicable warranty period, a product will be repaired, replaced, or the purchase price refunded, at the sole option of SAMSUNG. SAMSUNG may use new or reconditioned parts in repairing a product, or replace the product with a new or reconditioned product. Replacement parts and products are warranted for the remaining portion of the original product’s warranty or ninety (90) days, whichever is longer. All replaced parts and products are the property of SAMSUNG and you must return them to SAMSUNG. FlexWash_WV9600M_DC68-03768B-07_EN.indd 80 2019-05-23 PM 2:53:38English 81 This limited warranty covers manufacturing defects in materials or workmanship encountered in normal household, noncommercial use of this product and shall not cover the following: damage that occurs in shipment, delivery, installation, and uses for which this product was not intended; damage caused by unauthorized modication or alteration of the product; product where the original factory serial numbers have been removed, defaced, changed in any way, or cannot be readily determined; cosmetic damage including scratches, dents, chips, and other damage to the product’s nishes; damage caused by abuse, misuse, pest infestations, accident, re, oods, or other acts of nature or God; damage caused by use of equipment, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG; damage caused by incorrect electrical line current, voltage, uctuations and surges; damage caused by failure to operate and maintain the product according to instructions; in-home instruction on how to use your product; and service to correct installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e., house wiring, fuses, or water inlet hoses). The cost of repair or replacement under these excluded circumstances shall be the customer’s responsibility. Visits by a Service Engineer to explain functions, maintenance or installation is not covered by warranty. Please contact your Samsung call agent for help with any of these issues.

EXCLUSION OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specic rights, and you may also have other rights, which vary from state to state. FlexWash_WV9600M_DC68-03768B-07_EN.indd 81 2019-05-23 PM 2:53:38Warranty (U.S.A) English82

LIMITATION OF REMEDIES

YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT REPLACEMENT, OR REFUND OF THE PURCHASE PRICE AT SAMSUNG’S OPTION, AS PROVIDED IN THIS LIMITED WARRANTY. SAMSUNG SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO TIME WAY FROM WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELING EXPENSES, LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specic rights, and you may also have other rights, which vary from state to state. SAMSUNG does not warrant uninterrupted or error-free operation of the product. No warranty or guarantee given by any other person, rm, or corporation with respect to this product shall be binding on SAMSUNG. To obtain warranty service, please contact SAMSUNG at: Samsung Electronics America, Inc. 85 Challenger Road Ridgeeld Park, NJ 07660 1-800-SAMSUNG (726-7864) www.samsung.com/us/support FlexWash_WV9600M_DC68-03768B-07_EN.indd 82 2019-05-23 PM 2:53:38English 83 Warranty (CANADA) SAMSUNG WASHER

LIMITED WARRANTY TO ORIGINAL PURCHASER

This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS CANADA, INC. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of: One (1) year part and labor, Ten (10) years washing DD motor (Part only) This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the Canada. To receive warranty service, the purchaser must contact SAMSUNG for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center. SAMSUNG will provide in-home service during the warranty period at no charge, subject to availability within the Canada. In-home service is not available in all areas. To receive in-home service, product must be unobstructed and accessible to the service agent. If service is not available, SAMSUNG may elect to provide transportation of the product to and from an authorized service center. FlexWash_WV9600M_DC68-03768B-07_EN.indd 83 2019-05-23 PM 2:53:38Warranty (CANADA) English84 SAMSUNG will repair, replace, or refund this product at our option and at no charge as stipulated herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specied above. All replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNG. Replacement parts and products assume the remaining original warranty, or ninety (90) days, whichever is longer.This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and shall not apply to the following: damage that occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior nish; accidents, abuse, neglect, re, water, lightning, or other acts of nature or God; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG that damage this product or result in service problems; incorrect electrical line voltage, uctuations and surges; customer adjustments and failure to follow operating instructions, maintenance and environmental instructions that are covered and prescribed in the instruction book; product removal and reinstallation; problems caused by pest infestations. This limited warranty does not cover problems resulting from incorrect electric current, voltage or supply, light bulbs, house fuses, house wiring, cost of a service call for instructions, or xing installation errors. SAMSUNG does not warranty uninterrupted or error-free operation of the product. EXCEPT AS SET FORTH HEREIN, THERE ARE NO WARRANTIES ON THIS PRODUCT EITHER EXPRESS OR IMPLIED, AND SAMSUNG DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. FlexWash_WV9600M_DC68-03768B-07_EN.indd 84 2019-05-23 PM 2:53:39English 85 NO WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM, OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE, OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY. Some provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specic rights, and you may also have other rights, which vary from province to province. To obtain warranty service, please contact SAMSUNG at: Samsung Electronics Canada Inc. 2050 Derry Road West, Mississauga, Ontario L5N 0B9 Canada 1-800-SAMSUNG (726-7864) www.samsung.com/ca/support (English) www.samsung.com/ca_fr/support (French) Visits by a Service Engineer to explain functions, maintenance, or installation are not covered by warranty. Please contact the Samsung call center for help with any of these issues. FlexWash_WV9600M_DC68-03768B-07_EN.indd 85 2019-05-23 PM 2:53:39Memo FlexWash_WV9600M_DC68-03768B-07_EN.indd 86 2019-05-23 PM 2:53:39Memo FlexWash_WV9600M_DC68-03768B-07_EN.indd 87 2019-05-23 PM 2:53:39Scan this with your smartphone DC68-03768B-07 FlexWash_WV9600M_DC68-03768B-07_EN.indd 88 2019-05-23 PM 2:53:39 QUESTIONS OR COMMENTS? COUNTRY CALL OR VISIT US ONLINE AT U.S.A 1-800-SAMSUNG (726-7864) www.samsung.com/us/support CANADA 1-800-SAMSUNG(726-7864) www.samsung.com/ca/support (English) www.samsung.com/ca_fr/support (French)FlexWash™ Manuel d'utilisation WV55M9600A* FlexWash_WV9600M_DC68-03768B-07_CFR.indd 1 2019-05-23 PM 2:53:56Sommaire Français2 Sommaire Consignes de sécurité 4 Remarques importantes sur les consignes de sécurité 4 Symboles de sécurité importants 4 Consignes de sécurité importantes 5 Avertissement concernant la proposition 65 de californie 6 Avertissements importants concernant l’installation 6 Mises en garde pour l'installation 8 Avertissements importants concernant l'utilisation 8 Mises en garde concernant l'utilisation 10 Avertissements importants concernant le nettoyage 14 Notication de réglementation 15 Avis concernant la FCC 15 Notication IC 16 Déclaration de logiciel open source 17 Installation 18 Déballage de votre lave-linge 18 Ce qui est inclus 19 Conditions d'installation 21 Installation étape par étape 25 Avant de démarrer 35 Réglages initiaux 35 Instructions de lavage 35 Guide relatif aux produits de nettoyage 38 Opérations 43 Partie supérieure du lave-linge 43 Partie inférieure du lave-linge 45 Étapes simples pour commencer 49 SmartThings 50 Fonctions spéciales 51 FlexWash_WV9600M_DC68-03768B-07_CFR.indd 2 2019-05-23 PM 2:53:56Sommaire Français 3 Maintenance 54 Informations générales 54 Partie supérieure du lave-linge 56 Partie inférieure du lave-linge 59 Dépannage 65 Contrôles à effectuer 65 Codes d'information 70 Caractéristiques techniques 74 Tableau des symboles textiles 74 Protection de l'environnement 75 Déclaration de conformité 75 Fiche de caractéristiques techniques 76 Tableau des cycles 77 FlexWash_WV9600M_DC68-03768B-07_CFR.indd 3 2019-05-23 PM 2:53:56Consignes de sécurité

Self Clean+ (Auto-Nettoyage+)

Self Clean+ (Auto-Nettoyage+)