SAMSUNG GQ75Q87TGT - TV

GQ75Q87TGT - TV SAMSUNG - Free user manual and instructions

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Technical Specifications Screen size: 75 inches, Resolution: 4K UHD (3840 x 2160), Display technology: QLED, Refresh rate: 120 Hz, HDR: Quantum HDR 2000, Audio system: Dolby Digital Plus, Audio power: 60 W.
Usage Compatible with streaming apps, Smart TV function, Internet access, Voice control via assistants (Bixby, Google Assistant, Alexa).
Maintenance and Repair Clean the screen with a soft cloth, Firmware update via settings menu, Technical support available via the official Samsung website.
Safety Avoid exposure to moisture, Do not block ventilation, Use only Samsung-certified accessories.
General Information Warranty: 2 years, Weight: 40 kg (without stand), Dimensions: 167.6 x 96.3 x 5.8 cm (without stand), Connectivity: HDMI, USB, Ethernet, Wi-Fi, Bluetooth.

Frequently Asked Questions - GQ75Q87TGT SAMSUNG

How can I connect my Samsung GQ75Q87TGT TV to the Internet?
You can connect your TV to the Internet via Wi-Fi or an Ethernet cable. For Wi-Fi, go to 'Settings', select 'Network', then 'Set up network' and choose your Wi-Fi network. For an Ethernet cable, simply plug the cable into your TV and your router.
How do I reset my Samsung GQ75Q87TGT TV?
To reset your TV, go to 'Settings', then 'Support', and select 'Reset'. Follow the on-screen instructions to complete the reset.
What should I do if my TV does not display an image?
Check that the TV is turned on and the input source is correctly selected. Also ensure the HDMI cable is properly connected. If the problem persists, try restarting the TV.
How do I update the software on my Samsung GQ75Q87TGT TV?
Go to 'Settings', select 'Support', then 'Software Update'. Choose 'Update Now' to search for available updates and follow the on-screen instructions.
Why does my Samsung GQ75Q87TGT TV not find channels?
Check that the antenna or cable is properly connected. Then go to 'Settings', select 'Broadcast', then 'Channel Scan' to search for available channels.
How do I enable or disable the HDR function on my TV?
The HDR function is usually enabled automatically when using a compatible source. To disable it, go to 'Settings', select 'Picture', then 'Advanced Settings' and turn off the HDR option.
How do I use the Bixby voice assistant on my TV?
Press the Bixby button on your remote control and follow the instructions to set up the assistant. You can then ask questions or give voice commands.
What should I do if the sound on my TV is faulty?
Check that the volume is not muted and the sound level is adequate. Also ensure the audio settings are correctly configured. If the problem persists, try restarting the TV.

User questions about GQ75Q87TGT SAMSUNG

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Download the instructions for your TV in PDF format for free! Find your manual GQ75Q87TGT - SAMSUNG and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. GQ75Q87TGT by SAMSUNG.

USER MANUAL GQ75Q87TGT SAMSUNG

Thank you for purchasing this Samsung product.

To receive more complete service, please register your product at www.samsung.com

Model Serial No.

Before Reading This User Manual

This TV comes with this user manual and an embedded e-Manual. Before reading this user manual, review the following:

User ManualRead this provided user manual to see information about product safety, installation, accessories, initial configuration, and product specifications.
e-ManualFor more information about this TV, read the e-Manual embedded in the product. • To open the e-Manual, Settings > Support > Open e-Manual

On the website (www.samsung.com), you can download the manuals and see its contents on your PC or mobile device.

Learning the e-Manual's assistance functions

  • Some menu screens cannot be accessed from the e-Manual.
QSearchSelect an item from the search results to load the corresponding page.
A-ZIndexSelect a keyword to navigate to the relevant page. - The menus may not appear depending on the geographical area.
Site MapIt displays the lists for each item in e-Manual.
Recently Viewed TopicsSelect a topic from the list of recently viewed topics.

Learning the functions of the buttons that appear on e-Manual topic pages

Try NowAllows you to access the corresponding menu item and try out the feature right away.
LinkAccess an underlined topic referred to on an e-Manual page immediately.

Warning! Important Safety Instructions

Please read the Safety Instructions before using your TV.

Refer to the table below for an explanation of symbols which may be on your Samsung product.

CAUTIONClass II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.~AC voltage: Rated voltage marked with this symbol is AC voltage.
5This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.= = =DC voltage: Rated voltage marked with this symbol is DC voltage.
!This symbol indicates that this product has included important literature concerning operation and maintenance.iCaution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.
  • The slots and openings in the cabinet and in the back or bottom are provided for necessary ventilation. To ensure reliable operation of this apparatus and to protect it from overheating, these slots and openings must never be blocked or covered.

  • Do not place this apparatus in a confined space, such as a bookcase or built-in cabinet, unless proper ventilation is provided.

  • Do not place this apparatus near or over a radiator or heat register, or where it is exposed to direct sunlight.
  • Do not place vessels (vases etc.) containing water on this apparatus, as this can result in a fire or electric shock.

  • Do not expose this apparatus to rain or place it near water (near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool, etc.). If this apparatus accidentally gets wet, unplug it and contact an authorised dealer immediately.

  • This apparatus uses batteries. In your community, there might be environmental regulations that require you to dispose of these batteries properly. Please contact your local authorities for disposal or recycling information.
  • Do not overload wall outlets, extension cords, or adaptors beyond their capacity, since this can result in fire or electric shock.
  • Power-supply cords should be placed so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords at the plug end, at wall outlets, and at the point where they exit from the appliance.

  • To protect this apparatus from a lightning storm, or when left unattended and unused for long periods of time, unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the set due to lightning and power line surges.

  • Before connecting the AC power cord to the DC adaptor outlet, make sure that the voltage designation of the DC adaptor corresponds to the local electrical supply.
  • Never insert anything metallic into the open parts of this apparatus. This may cause a danger of electric shock.
  • To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician should open this apparatus.
  • Be sure to plug in the power cord until it is firmly seated. When unplugging the power cord from a wall outlet, always pull on the power cord's plug. Never unplug it by pulling on the power cord. Do not touch the power cord with wet hands.
  • If this apparatus does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it immediately and contact an authorised dealer or Samsung service centre.
  • Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are going to leave the house for an extended period of time (especially when children, elderly, or disabled people will be left alone in the house).

  • Accumulated dust can cause an electric shock, an electric leakage, or a fire by causing the power cord to generate sparks and heat or by causing the insulation to deteriorate.

  • Be sure to contact an authorised Samsung service centre for information if you intend to install your TV in a location with heavy dust, high or low temperatures, high humidity, chemical substances, or where it will operate 24 hours a day such as in an airport, a train station, etc. Failure to do so may lead to serious damage to your TV.

  • Use only a properly grounded plug and wall outlet.

  • An improper ground may cause electric shock or equipment damage. (Class I Equipment only.)

  • To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can unplug this apparatus quickly if necessary, make sure that the wall outlet and power plug are readily accessible.

  • Store the accessories (batteries, etc.) in a location safely out of the reach of children.

  • Do not drop or strike the product. If the product is damaged, disconnect the power cord and contact a Samsung service centre.

  • To clean this apparatus, unplug the power cord from the wall outlet and wipe the product with a soft, dry cloth. Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, aerial fresheners, lubricants, or detergents. These chemicals can damage the appearance of the TV or erase the printing on the product.

  • Do not expose this apparatus to dripping or splashing.

  • Do not dispose of batteries in a fire.
  • Do not short-circuit, disassemble, or overheat the batteries.

  • CAUTION: There is danger of an explosion if you replace the batteries used in the remote with the wrong type of battery. Replace only with the same or equivalent type.

  • Figures and illustrations in this User Manual are provided for reference only and may differ from the actual product appearance. Product design and specifications may change without notice.

CIS languages (Russian, Ukrainian, Kazakhs) are not available for this product, since this is manufactured for customers in EU region.

Contents

Before Reading This User Manual 2

Warning! Important Safety Instructions 3

01 What's in the Box?

02 TV Installation

Mounting the TV on a wall 7

Providing proper ventilation for your TV 8

Safety Precaution: Securing the TV to the wall to

prevent falling 9

03 The Samsung Smart Remote

About the Buttons on the Samsung Smart Remote 11

Pairing the TV to the Samsung Smart Remote 12

12

04 The Remote Control

About the Buttons on the Remote Control 13

Installling batteries into the remote control

(Battery size: AAA) 14

05 Running the Initial Setup

Using the TV Controller 15

06 Connecting to a Network

Network Connection - Wireless 17

Network Connection - Wired 17

07 Troubleshooting and Maintenance

Troubleshooting 18

What is Remote Support? 20

Eco Sensor and screen brightness 20

Caring for the TV 21

08 Specifications and Other Information

Specifications 22

Environmental Considerations 25

Decreasing power consumption 25

Licences 26

01 What's in the Box?

Make sure the following items are included with your TV. If any items are missing, contact your dealer.

Samsung Smart Remote & Batteries

  • Remote Control & Batteries (Not available in some locations)

  • Warranty Card / Regulatory Guide (Not available in some locations)

TV Power Cable

  • User Manual

SAMSUNG GQ75Q87TGT - What's in the Box? - 1
CI Card Adapter

The items' colours and shapes may vary depending on the models.

  • Cables not included can be purchased separately.

  • Check for any accessories hidden behind or in the packing materials when opening the box.

The type of battery may vary depending on the model.

An administration fee may be charged in the following situations:

(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual has not been read).

(b) You bring the unit to the Samsung service centre, but it is found that the product has no defect (i.e., where the user manual has not been read).

You will be informed of the administration fee amount before a technician visits.

SAMSUNG GQ75Q87TGT - What's in the Box? - 2

Warning: Screens can be damaged from direct pressure when handled incorrectly. We recommend lifting the TV at the edges, as shown.

SAMSUNG GQ75Q87TGT - What's in the Box? - 3

02 TV Installation

Mounting the TV on a wall

SAMSUNG GQ75Q87TGT - Mounting the TV on a wall - 1

If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. Unless it is correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and serious damage to the TV.

Refer to the installation manual included with the Samsung wall mount kit.
- You can mount the TV on the wall using a wall mount kit (sold separately).

SAMSUNG GQ75Q87TGT - Mounting the TV on a wall - 2

Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you choose to install the wall mount on your own.
- You can install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, contact your nearest dealer for additional information. If you install the TV on a ceiling or slanted wall, it may fall and result in severe personal injury.
- Standard dimensions for wall mount kits are shown in the table on the next page.
- If you are installing a third-party wall mount, note that the length of the screws you can use to attach the TV to the wall mount is shown in column C in the table on the next page.
- When installing a wall mount kit, we recommend you fasten all four VESA screws.
- If you want to install a wall mount kit that attaches to the wall using two top screws only, be sure to use a Samsung wall mount kit that supports this type of installation. (You may not be able to purchase this type of wall mount kit, depending on the geographical region.)

TV size in inchesVESA screw hole specs (A * B) in millimetresC (mm)Standard ScrewQuantity
43-55 200x 20039-41*26-28M84
58-65 400x 300
75 400 x400
85 600 x40039-41*25-27

*: These specifications are supported by Q80T, Q84T, Q85T, Q87T.

SAMSUNG GQ75Q87TGT - Mounting the TV on a wall - 3

Do not install your wall mount kit while your TV is turned on. This may result in personal injury from electric shock.

  • Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the TV set.

  • For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications.

  • Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.

Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or when the consumer fails to follow the product installation instructions.

  • Do not mount the TV at more than a 15 degree tilt.

Always have two people mount the TV onto a wall.

  • For 82 inch or larger models, have four people mount the TV onto a wall.

Providing proper ventilation for your TV

When you install your TV, maintain a distance of at least 10cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.

  • When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung Electronics only. Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling.

SAMSUNG GQ75Q87TGT - Providing proper ventilation for your TV - 1

Safety Precaution: Securing the TV to the wall to prevent falling

SAMSUNG GQ75Q87TGT - Safety Precaution: Securing the TV to the wall to prevent falling - 1

Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure your children do not hang on or destabilise the TV. This action may cause the TV to tip over, causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer included with your TV. For added stability and safety, you can purchase and install the anti-fall device as described on the next page.

SAMSUNG GQ75Q87TGT - Safety Precaution: Securing the TV to the wall to prevent falling - 2

WARNING: Never place a television set in an unstable location. The television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

  • Always use cabinets or stands or mounting methods recommended by the manufacturer of the television set.
    Always use furniture that can safely support the television set.
  • Always ensure the television set is not overhanging the edge of the supporting furniture.
  • Always educate children about the dangers of climbing on furniture to reach the television set or its controls.
  • Always route cords and cables connected to your television so they cannot be tripped over, pulled or grabbed.
  • Never place a television set in an unstable location.
  • Never place the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
  • Never place the television set on cloth or other materials that may be located between the television set and supporting furniture.
  • Never place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is placed.

If the existing television set is going to be retained and relocated, the same considerations as above should be applied.

  • When you have to relocate or lift the TV for replacement or cleaning, be sure not to pull out the stand.

Preventing the TV from falling

  1. Using the appropriate screws, firmly fasten a set of brackets to the wall. Confirm that the screws are firmly attached to the wall.

  2. You may need additional material such as wall anchors depending on the type of wall.

  3. Using the appropriately sized screws, firmly fasten a set of brackets to the TV.

  4. For the screw specifications, refer to the standard screw part in the table under "Mounting the TV on a wall".

  5. Connect the brackets fixed to the TV and the brackets fixed to the wall with a durable, heavy-duty string, and then tie the string tightly.

  6. Install the TV near the wall so that it does not fall backwards.

  7. Connect the string so that the brackets fixed to the wall are at the same height as or lower than the brackets fixed to the TV.

SAMSUNG GQ75Q87TGT - Preventing the TV from falling - 1

SAMSUNG GQ75Q87TGT - Preventing the TV from falling - 2

The product colour and shape may vary depending on the model.

03 The Samsung Smart Remote

About the Buttons on the Samsung Smart Remote

  • The images, buttons, and functions of the Samsung Smart Remote may differ depending on the model.
  • The Universal Remote function operates normally only when you use the Samsung Smart Remote that comes with the TV.

SAMSUNG GQ75Q87TGT - About the Buttons on the Samsung Smart Remote - 1

Pairing the TV to the Samsung Smart Remote

SAMSUNG GQ75Q87TGT - Pairing the TV to the Samsung Smart Remote - 1

When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press and hold the buttons labelled l and l shown in the figure on the left simultaneously for 3 seconds or more.

Installing batteries into the Samsung Smart Remote

SAMSUNG GQ75Q87TGT - Installing batteries into the Samsung Smart Remote - 1

  1. Press the button at the top rear of the Samsung Smart Remote. The body will pop out slightly from the body cover.
  2. Turn the remote over, and then slide the body of the remote upwards until the battery compartment is revealed.
  3. If there are batteries in the remote, press the and buttons on both sides of the battery compartment to remove the existing batteries.
  4. Insert two new batteries (1.5V AAA type) into the battery compartment making sure that the batteries' polarities (+, -) are oriented correctly. When done, slide the body of the remote until it is nearly in its original position.
  5. Turn the remote over, press and hold the button on the top rear, and then slide the body of the remote down into place.

Alkaline batteries are recommended for longer battery life.

SAMSUNG GQ75Q87TGT - Installing batteries into the Samsung Smart Remote - 2

To install the batteries (1.5V AA type), push the rear cover open in the direction of the arrow at the bottom of the illustration, and then insert the batteries as shown in the figure. Make sure that the positive and negative ends are facing in the correct direction. Close the rear cover as shown.

Alkaline batteries are recommended for longer battery life.

English-12

04 The Remote Control

About the Buttons on the Remote Control

  • This remote control has Braille points on the Power, Channel, Volume, and Select buttons and can be used by visually impaired persons.
  • The images, buttons, and functions of the remote control may differ depending on the model.
  • If you use the remote control that comes with your TV to control another TV, some functions may not operate normally.

SAMSUNG GQ75Q87TGT - About the Buttons on the Remote Control - 1

Installing batteries into the remote control (Battery size: AAA)

Match the polarities of the batteries to the symbols on the battery compartment.

SAMSUNG GQ75Q87TGT - Installing batteries into the remote control (Battery size: AAA) - 1

The colour and shape of the remote may vary depending on the model.

  • Use the remote control within 7m of the TV.

  • Bright lights may affect the performance of the remote control. Avoid using the remote control near special fluorescent lights or neon signs.

  • Alkaline batteries are recommended for longer battery life.

  • Gently pull on the battery cover's notch and then remove the cover completely once it comes loose.

  • Insert 2 AAA alkaline batteries, making sure to align the positive and negative polarities correctly.
  • Place the battery cover on the remote control and insert the cover into the remote control.
  • Slide the battery cover in the order shown above so that the cover is completely attached to the remote control.

05 Running the Initial Setup

When you turn on your TV for the first time, it immediately starts the Initial Setup. The Initial Setup allows you to configure the basic settings for the TV to operate, such as broadcast reception, channel search, and network connection, at one time.

  • Before starting the Initial Setup, be sure to connect external devices first.
  • To use the TV's smart features, the TV must be connected to the Internet.
    To perform Initial Setup using the SmartThings app, you must connect your mobile device via Wi-Fi.
  • If the pop-up for setup does not appear automatically on the SmartThings app on your mobile device, continue setup manually after adding the TV using Add Device on the dashboard of the SmartThings app.
  • The SmartThings app is available for mobile devices running Android 6.0 or higher or iOS 10 or higher.
  • Noise may occur temporarily when the TV communicates with mobile devices.

You can also start the Initial Setup using the TV's menu (Settings > General > Reset).

Follow the instructions displayed on the Initial Setup screen and configure the TV's basic settings to suit your viewing environment.

Using the TV Controller

You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the Control menu. The Control menu appears when the TV Controller button is pressed while the TV is On. For more information about its usage, refer to the figure below.

  • The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not detached. Please remove the protective film.

SAMSUNG GQ75Q87TGT - Using the TV Controller - 1

Control menu

SAMSUNG GQ75Q87TGT - Control menu - 1

Power off

SAMSUNG GQ75Q87TGT - Control menu - 2

Channel Up

SAMSUNG GQ75Q87TGT - Control menu - 3

Channel Down

SAMSUNG GQ75Q87TGT - Control menu - 4

Volume Up

SAMSUNG GQ75Q87TGT - Control menu - 5

Volume Down

SAMSUNG GQ75Q87TGT - Control menu - 6

:Source

TV Controller button / Remote control sensor

Press: Move

Press & Hold: Select

The TV Controller button is located on the bottom of the TV.

Setting the sound sensor

This function is supported by Q7, Q8 series.

SAMSUNG GQ75Q87TGT - Setting the sound sensor - 1

You can turn on or off the sound sensor by using its button at the bottom of the TV.

With the TV on, you can push the button to the left (or backward) to turn on the sound sensor or to the right (or forward) to turn off it.

See the pop-up window on the TV to check whether the sound sensor is turned on or off.

  • The position and shape of the sound sensor may differ depending on the model.
  • During analysis using data from the sound sensor, the data is not saved.

06 Connecting to a Network

Connecting the TV to a network gives you access to online services, such as Smart Hub, as well as software updates.

Network Connection - Wireless

Connect the TV to the Internet using a wireless access point or modem.

SAMSUNG GQ75Q87TGT - Network Connection - Wireless - 1

Network Connection - Wired

SAMSUNG GQ75Q87TGT - Network Connection - Wired - 1

Connect your TV to the network using a LAN cable.

The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
- Use Cat7 (STP Type) cable for the connection.
Shielded Twisted Pair

07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting or FAQ Section in the e-Manual. If none of these troubleshooting tips apply, please visit "www.samsung.com" and click on Support, or contact the Samsung service centre listed on the back cover of this manual.

  • This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
  • To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu (Settings > Support > Software Update > Update Now or Auto update).

The TV won't turn on.

  • Make sure that the AC power cable is securely plugged in to the TV and the wall outlet.
  • Make sure that the wall outlet is working and the remote control sensor at the bottom of the TV is lit and glowing a solid red.
  • Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to "The remote control does not work".

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or "Weak or No Signal" is displayed on the TV, or you cannot find a channel.

  • Make sure the connection to the device is correct and that all cables are fully inserted.
  • Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
  • Confirm that the correct input source has been selected (Source).
  • Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (Settings > Support > Device Care > Self Diagnosis > Picture Test or Sound Test).
  • If the test results are normal, reboot the connected devices by unplugging each device's power cable and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.
  • If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a cable wall connector, run Auto Tuning to search for channels Settings > Broadcasting > (Auto Tuning Settings) > Auto Tuning).

  • The Auto Tuning Settings may not appear depending on the model or geographical area.

  • If you are using a cable box or satellite box, please refer to the cable box or satellite box manual.

The Cl+ does not work.

  • Your Samsung TV conforms to the CI+ 1.4 standards.
  • Where a Cl+ Common Interface module is incompatible with this device, then please remove the module and contact the Cl+ operator for assistance.

The remote control does not work.

  • Check if the power indicator at the bottom of the TV blinks when you press the remote's Power button. If it does not, replace the remote control's batteries.
  • Make sure that the batteries are installed with their poles (+ / - ) in the correct direction.
  • Try pointing the remote directly at the TV from 1.5-1.8 m away.
  • If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.

The cable box or satellite box remote control doesn't turn the TV on or off or adjust the volume.

  • Programme the cable box or satellite box remote control to operate the TV. Refer to the cable box or satellite box user manual for the SAMSUNG TV code.

The TV settings are lost after 5 minutes.

  • The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode (Settings >General >System Manager >Usage Mode >Home Mode).

Intermittent Wi-Fi

  • Make sure the TV has a network connection (Settings > General > Network > Network Status).
    Make sure the Wi-Fi password is entered correctly.
  • Check the distance between the TV and the modem or access point. The distance should not exceed 15.2 m .
  • Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

SAMSUNG GQ75Q87TGT - Intermittent Wi-Fi - 1
Single story Multi story

SAMSUNG GQ75Q87TGT - Intermittent Wi-Fi - 2

SAMSUNG GQ75Q87TGT - Intermittent Wi-Fi - 3

Wireless access point

SAMSUNG GQ75Q87TGT - Intermittent Wi-Fi - 4

Wireless repeater

  • Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the MAC addresses of your modem or access point and the TV.

Video Apps problems (Youtube etc)

  • Change the DNS to 8.8.8.8. Select Settings > General > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
  • Reset by selecting > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV
Adjust the TV settings for you
Perform a factory reset on your TV
Install recommended firmware updates

How does Remote Support work?

You can easily get Samsung Remote Support service for your TV:

  1. Call the Samsung service centre and ask for remote support.
  2. Open the menu on your TV, and go to the Support menu. (Settings > Support)
  3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the technician.
  4. The technician will then access your TV.

Eco Sensor and screen brightness

SAMSUNG GQ75Q87TGT - Eco Sensor and screen brightness - 1

Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to Settings > General > Eco Solution > Ambient Light Detection.

  • If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light Detection function.
  • The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease picture brightness.

Caring for the TV

If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please clean the debris off before watching TV.
- The exterior and screen of the TV can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.
- Do not spray water or any liquid directly onto the TV. Any liquid that goes into the product may cause a failure, fire, or electric shock.
- To clean the screen, turn off the TV, then gently wipe away smudges and fingerprints on the panel with a micro-fiber cloth. Clean the body or panel of the TV with a micro-fiber cloth dampened with a small amount of water. After that, remove the moisture with a dry cloth. While cleaning, do not apply strong force to the surface of the panel because it can damage the panel. Never use flammable liquids (benzene, thinner, etc.) or a cleaning agent. For stubborn smudges, spray a small amount of screen cleaner on a micro-fiber cloth, and then use the cloth to wipe away the smudges.

SAMSUNG GQ75Q87TGT - Caring for the TV - 1

08 Specifications and Other Information

Specifications

Model NameGQ43Q60T / QE43Q60T QE43Q64T / QE43Q65T QE43Q67TGQ43Q64T / GQ43Q65T GQ43Q67T
Display Resolution3840 x 2160 3840 x 2160
Screen Size43 inches43 inches
Measured Diagonally108 cm108 cm
Sound (Output)20 W 20 W
Dimensions (W x H x D)
Body963.5 x 557.7 x 56.8 mm963.5 x 557.7 x 56.8 mm
With Stand963.5 x 629.4 x 195.2 mm963.5 x 645.2 x 334.3 mm
Weight
Without Stand9.0 kg9.0 kg
With Stand9.2 kg11.3 kg
Model NameGQ50Q60T / QE50Q60T QE50Q64T / QE50Q65T QE50Q67TGQ50Q64T / GQ50Q65T GQ50Q67T
Display Resolution3840 x 2160 3840 x 2160
Screen Size50 inches50 inches
Measured Diagonally125 cm125 cm
Sound (Output)20 W 20 W
Dimensions (W x H x D)
Body1116.4 x 642.9 x 57.1 mm1116.4 x 642.9 x 57.1 mm
With Stand1116.4 x 720.5 x 243.3 mm1116.4 x 728.1 x 326.5 mm
Weight
Without Stand12.9 kg12.9 kg
With Stand13.1 kg15.2 kg
Model NameGQ55Q60T / QE55Q60T QE55Q64T / QE55Q65T QE55Q67TGQ55Q64T / GQ55Q65T GQ55Q67T
Display Resolution3840 x 2160 3840 x 2160
Screen Size55 inches55 inches
Measured Diagonally138 cm138 cm
Sound (Output)20 W 20 W
Dimensions (W x H x D)
Body1230.1 x 705.9 x 57.4 mm1230.1 x 705.9 x 57.4 mm
With Stand1230.1 x 783.7 x 243.3 mm1230.1 x 793.0 x 340.4 mm
Weight
Without Stand17.2 kg17.2 kg
With Stand17.4 kg18.8 kg

English-22

Model NameGQ58Q60T / QE58Q60TGQ65Q60T / QE65Q60TQE65Q64T / QE65Q65TQE65Q67T
Display Resolution3840 x 2160 3840 x 2160
Screen Size58 inches65 inches
Measured Diagonally146 cm163 cm
Sound (Output)20 W 20 W
Dimensions (W x H x D)
Body1290.6 x 748.0 x 57.5 mm1449.6 x 829.3 x 57.6 mm
With Stand1290.6 x 826.4 x 243.3 mm1449.6 x 907.7 x 289.1 mm
Weight
Without Stand18.4 kg22.3 kg
With Stand18.6 kg22.6 kg
Model NameGQ65Q64T / GQ65Q65TGQ65Q67TGQ75Q60T / QE75Q60TQE75Q64T / QE75Q65TQE75Q67T
Display Resolution3840 x 21603840 x 2160
Screen Size65 inches75 inches
Measured Diagonally163 cm189 cm
Sound (Output)20 W20 W
Dimensions (W x H x D)
Body1449.6 x 829.3 x 57.6 mm1675.4 x 959.6 x 60.4 mm
With Stand1449.6 x 918.5 x 371.4 mm1675.4 x 1049.4 x 352.3 mm
Weight
Without Stand22.3 kg36.0 kg
With Stand24.9 kg36.3 kg
Model NameGQ75Q64T / GQ75Q65TGQ75Q67TGQ85Q60T / QE85Q60TGQ85Q70T / QE85Q70T
Display Resolution 3840 x 2160 3840 x 2160
Screen Size75 inches85 inches
Measured Diagonally189 cm214 cm
Sound (Output) 20 W 20 W
Dimensions (W x H x D)
Body1675.4 x 959.6 x 60.4 mm1896.3 x 1082.5 x 59.9 mm
With Stand1675.4 x 1040.6 x 323.0 mm1896.3 x 1186.4 x 392.1 mm
Weight
Without Stand36.0 kg475 kg
With Stand39.5 kg48.7 kg

451663

Model NameGQ55Q70T / QE55Q70T GQ55Q74T / QE55Q74T GQ55Q75T / QE55Q75T GQ55Q77T / QE55Q77TGQ65Q70T / QE65Q70T GQ65Q74T / QE65Q74T GQ65Q75T / QE65Q75T GQ65Q77T / QE65Q77T
Display Resolution3840 x 21603840 x 2160
Screen Size55 inches65 inches
Measured Diagonally138 cm163 cm
Sound (Output)20 W20 W
Dimensions (W x H x D)
Body1230.1 x 705.9 x 57.4 mm1449.6 x 829.3 x 57.6 mm
With Stand1230.1 x 788.8 x 264.1 mm1449.6 x 911.9 x 307.2 mm
Weight
Without Stand17.2 kg22.3 kg
With Stand19.2 kg24.8 kg
Model NameGQ75Q70T / QE75Q70T GQ75Q74T / QE75Q74T GQ75Q75T / QE75Q75T GQ75Q77T / QE75Q77TGQ49Q80T / QE49Q80T GQ49Q84T / GQ49Q85T GQ49Q87T
Display Resolution 3840 x 21603840 x 2160
Screen Size75 inches49 inches
Measured Diagonally189 cm123 cm
Sound (Output) 20 W40 W
Dimensions (W x H x D)
Body1675.4 x 959.6 x 60.4 mm1094.8 x 634.4 x 54.9 mm
With Stand1675.4 x 1040.6 x 323.0 mm1094.8 x 711.4 x 239.8 mm
Weight
Without Stand36.0 kg13.1 kg
With Stand39.5 kg17.5 kg
Model NameGQ55Q80T / QE55Q80T GQ55Q84T / GQ55Q85T GQ55Q87TGQ65Q80T / QE65Q80T GQ65Q87T / GQ65Q85T GQ65Q84T
Display Resolution3840 x 21603840 x 2160
Screen Size55 inches65 inches
Measured Diagonally138 cm163 cm
Sound (Output)60 W60 W
Dimensions (W x H x D)
Body1227.6 x 706.7 x 53.9 mm1446.5 x 829.8 x 53.9 mm
With Stand1227.6 x 783.4 x 255.8 mm1446.5 x 905.7 x 289.1 mm
Weight
Without Stand17.9 kg24.1 kg
With Stand21.0 kg27.8 kg
Model NameGQ75Q80T / QE75Q80TGQ75Q84T / GQ75Q85TGQ75Q87TGQ85Q80T / QE85Q80T
Display Resolution 3840 x 2160 3840 x 2160
Screen Size75 inches85 inches
Measured Diagonally189 cm214 cm
Sound (Output) 60 W 60 W
Dimensions (W x H x D)
Body1670.6 x 958.7 x 53.9 mm1892.8 x 1083.2 x 54.9 mm
With Stand1670.6 x 1036.2 x 316.8 mm1892.8 x 1163.1 x 338.8 mm
Weight
Without Stand34.4 kg43.3 kg
With Stand40.3 kg50.1 kg

Environmental Considerations

Operating Temperature10°C to 40°C (50°F to 104°F)
Operating Humidity10% to 80%, non-condensing
Storage Temperature-20°C to 45°C (-4°F to 113°F)
Storage Humidity5% to 95%, non-condensing
  • The design and specifications are subject to change without prior notice.
  • For information about the power supply, and more information about power consumption, refer to the label-rating attached to the product.

Typical power consumption is measured according to IEC 62087.

  • You can see the label-rating attached to the back of the TV. (For some models, you can see the label-rating inside the cover terminal.)

Decreasing power consumption

When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of power. To decrease power consumption, unplug the power cord when you don't intend to use the TV for a long time.

Licences

DOLBY AUDIO* POWERED BY QUICK SET rovi guide

HEVCAvance™ Covered by Patents at patentlist.hevcAdvance.com

HOMI

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Recommendation - EU Only

CE

Hereby, Samsung Electronics, declares that this equipment is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.samsung.com go to Support and enter the model name.

This equipment may be operated in all EU countries.

The 5 GHz WLAN(Wi-Fi) function of this equipment may only be operated indoors.

BT max transmitter power : 100mW at 2.4GHz - 2.4835GHz

Wi-Fi max transmitter power : 100mW at 2.4GHz-2.4835GHz, 200mW at 5.15GHz-5.25GHz, 100mW 5.25GHz-5.35GHz & 5.47GHz - 5.725GHz

For information on Samsung's environmental commitments and product-specific regulatory obligations, e.g. REACH, WEEE, Batteries, visit http://www.samsung.com/uk/aboutsamsung/samsungelectronics/corporatecitizenship/data-corner.html

WARNING - TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES OR OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES.

SAMSUNG GQ75Q87TGT - Decreasing power consumption - 1

SAMSUNG GQ75Q87TGT - Decreasing power consumption - 2

Correct Disposal of This Product (Waste Electrical & Electronic Equipment)

(Applicable in countries with separate collection systems)

This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.

Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling.

Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

SAMSUNG GQ75Q87TGT - (Applicable in countries with separate collection systems) - 1

Correct disposal of the batteries in this product

(Applicable in countries with separate collection systems)

This marking on battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of, these substances can cause harm to human health or the environment.

To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.

HEVCAvance™ Covered by Patents at patentlist.hevcAdvance.com

HOMI

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Empfehlung - Nur EU

CE

HEVCAvance™ Covered by Patents at patentlist.hevcAdvance.com

HOMI

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Recommendation - UE uniqueness

CE

HEVCAvance™ Covered by Patents at patentlist.hevcAdvance.com

HOMI

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

If you have any questions or comments relating to Samsung products, please contact the Samsung service centre.

CountrySamsung Service Centre®Web Site
AUSTRIA 0800 72 67 864 (0800-SAMSUNG) www.samsung.com/at/support
BELGIUM 02-201-24-18www.samsung.com/be/support (Dutch) www.samsung.com/be_fr/support (French)
BOSNIA 055 233 999 www.samsung.com/support
ALBANIA 045 620 202 www.samsung.com/al/support
BULGARIA*3000 Βeena на éandin гадскп разgroвор 0800 111 31 Bežлален за всану ореториwww.samsung.com/bg/support
CROATIA 072 726 786 www.samsung.com/hr/support
CZECH800 - SAMSUNG (800-726786) www.samsung.com/cz/support
Samsung Electronics Czech and Slovak, s.r.o. V Parku 2323/14, 148 00 - Praha 4
DENMARK 707 019 70 www.samsung.com/dk/support
FINLAND 030-6227 515 www.samsung.com/fi/support
FRANCE 01 48 63 00 00 www.samsung.com/fr/support
GERMANY06196 77 555 77www.samsung.com/de/support
CYPRUS8009 4000 only from landline, toll free
GREECE80111-SAMSUNG (80111 726 7864) only from land line (+30) 210 6897691 from mobile and land linewww.samsung.com/gr/support
HUNGARY0680SAMSUNG (0680-726-7864)www.samsung.com/hu/support
ITALIA800-SAMSUNG (800.7267864)www.samsung.com/it/support
LUXEMBURG261 03 710www.samsung.com/be_fr/support
MONTENEGRO020 405 888www.samsung.com/support
SLOVENIA080 697 267 (brezplačna številka)www.samsung.com/si/support
NETHERLANDS088 90 90 100www.samsung.com/nl/support
NORWAY21629099www.samsung.com/no/support
POLAND801-172-678* lub +48 22 607-93-33* * (oplata wedtug taryfy operadora)www.samsung.com/pl/support
PORTUGAL808 207 267www.samsung.com/pt/support
ROMANIA*8000 (apel in retea) 08008-726-78-64 (08008-SAMSUNG) Apel Gratisuit Atentje: Dacă efectuţi apelul din rețeaua Digi (RCS/RDS), vă rugăm și ne contactuţi formânțud numărul Telverde fãră ultimele două cîfre, astfel: 0800872678.www.samsung.com/ro/support
SERBIA011 321 6899www.samsung.com/rs/support
KOSOVO0800 10 10 1www.samsung.com/support
SLOVAKIA0800 - SAMSUNG (0800-726 786)www.samsung.com/sk/support
SPAIN91175 00 15www.samsung.com/es/support
SWEDEN0771 726 786www.samsung.com/se/support
SWITZERLAND0800 726 786www.samsung.com/ch/support (German) www.samsung.com/ch_fr/support (French)
UK0333 000 0333www.samsung.com/uk/support
IRELAND (EIRE)0818 717100 www.samsung.com/ie/support
LITHUANIA8-800-77777www.samsung.com/lt/support
LATVIA8000-7267www.samsung.com/ly/support
ESTONIA 800-7267www.samsung.com/ee/support
TURKEY444 77 11www.samsung.com/tr/support
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Product information

Brand : SAMSUNG

Model : GQ75Q87TGT

Category : TV