RF22R7551SG - Fridge SAMSUNG - Free user manual and instructions

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USER MANUAL RF22R7551SG SAMSUNG

Refrigerator User manual Free Standing Appliance Untitled-4 1 2019-05-14 11:49:27English2 Contents Contents Safety information 4 What you need to know about the safety instructions 4 Important safety symbols and precautions: 5 State of California Proposition 65 Warning 5 Important safety precautions 5 Severe warning signs for transportation and site 7 Critical installation warnings 8 Installation cautions 10 Critical usage warnings 10 Usage cautions 13 Cleaning cautions 14 Critical disposal warnings 15 Installation 16 Refrigerator at a glance 16 Step-by-step installation 19 Operations 40 01 Home screen 40 02 Soft buttons 41 Fridge Manager 42 Settings 46 Display reset (applicable models only) 49 SmartThings 50 SMART GRID Function (Demand Response) 53 Recommendations for voice recognition 57 Samsung Family Hub 57 Dispenser panel 59 Special features 60 Maintenance 66 Handling and care 66 Cleaning 76 Replacement 77 Untitled-4 2 2019-05-14 11:49:27English 3 Contents Troubleshooting 79 General 79 Do you hear abnormal sounds from the refrigerator? 83 SmartThings 85 Samsung Family Hub 86 Smart Grid (applicable models only) 87 LCD 88

LIMITED WARRANTY (U.S.A.) 89

SAMSUNG REFRIGERATOR 89 Warranty Information (CANADA) 92 If your refrigerator needs service 92 Limited Warranty for Original Purchaser 92 Obligation to the Original Owner 92 Exclusions of the Warranty 93 Regulatory Notice 94 FCC Notice 94 IC Notice 95 Untitled-4 3 2019-05-14 11:49:27English4 Safety information Before using your new Samsung Refrigerator, please read this manual thoroughly to ensure that you know how to operate the features and functions that your new appliance offers safely and efciently. What you need to know about the safety instructions

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

• Because the following instructions cover various models, the characteristics of your refrigerator may differ slightly from the refrigerator described in this manual.

• If you have any question, contact us at 1-800-SAMSUNG or nd help and information online at www.samsung.com.

• Refrigerant squirting out of the pipes could ignite or cause an eye injury. When refrigerant leaks from the pipe, avoid any naked ames and move anything ammable away from the product and ventilate the room immediately. - Failing to do so may result in re or explosion.

• Improper use of the grounding plug can result in a risk of electric shock. If it is necessary to use an extension cord, use only a 3-wire extension cord that has a 3-blade grounding plug and a 3-slot receptacle that will accept the plug on the appliance. The marked rating of the extension cord should be AC 115-120 V, 10 A, or more. If a grounding adapter is used, make sure the receptacle box is fully grounded. Safety information Untitled-4 4 2019-05-14 11:49:27English 5 Safety information Important safety symbols and precautions: Please follow all safety instructions in this manual. This manual uses the following safety symbols. WARNING Hazards or unsafe practices that may result in severe personal injury, property damage, and/or death. CAUTION Hazards or unsafe practices that may result in severe personal injury and/or property damage. NOTE Useful information that helps users understand or benet from the refrigerator. These warning signs are here to prevent injury to you and others. Please follow them carefully. After reading this section, keep it in a safe place for future reference. State of California Proposition 65 Warning WARNING Cancer and Reproductive Harm - www.P65Warnings.ca.gov. Important safety precautions Warning; Risk of re / ammable materials WARNING

• R-600a is used as a refrigerant. This product contains ammable gas (Refrigerant R-600a), contact your local authority in regard to safe disposal of this product.

• In order to avoid the creation of a ammable gas-air mixture if a leak in the refrigerating circuit occurs, the size of the room in which the appliance may be sited depends on the amount of refrigerant used. The room must be 35.3 ft³ in size for every 8 g of R-600a refrigerant inside the appliance. Untitled-4 5 2019-05-14 11:49:28Safety information English6 Safety information

• The installation location should not be exposed to direct sunlight and not placed near any electric appliance or heat source, e.g. stove, oven or hob, radiator, etc.

• If you use two products side by side, for safety reason, be sure to use certied products in explosive gas atmospheres.

• Never start up an appliance showing any signs of damage. If in doubt, consult your dealer.

• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to avoid a hazard.

• The socket must be easily accessible so that the appliance can be quickly disconnected from the supply in an emergency. It must be outside the area of the rear of the appliance.

• Do not store explosive substances such as aerosol cans with a ammable propellant in this appliance.

• New hose-sets supplied with the appliance are to be used and that old hose-sets should not be reused.

• When positioning the appliance, ensure the supply cord is not trapped or damaged.

• Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance. WARNING

• Fill with potable water only.

• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.

• Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.

• Do not damage the refrigerant circuit.

• Do not use electrical appliances inside the food storage compartments of The appliance, unless they are of the type recommended by the manufacturer.

• Connect to potable water supply only. DANGER

• Risk of child entrapment. Before you throw away your old refrigerator or freezer: - Take off the doors. - Leave the shelves in place so that children may not easily climb inside. This appliance is intended to be used in household and similar applications such

• staff kitchen areas in shops, ofces and other working environments;

• farm houses and by clients in hotels, motels and other residential type environments;

• bed and breakfast type environments;

• catering and similar non-retail applications. Untitled-4 6 2019-05-14 11:49:28English 7 Safety information Severe warning signs for transportation and site WARNING

• When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. - Refrigerant leaking from the pipe work could ignite or cause an eye injury. If a leak is detected, avoid any naked ames or potential sources of ignition and air the room in which the appliance is standing for several minutes. - This appliance contains a small amount of isobutane refrigerant (R-600a), a natural gas with high environmental compatibility that is, however, also ammable. Untitled-4 7 2019-05-14 11:49:28Safety information English8 Safety information Critical installation warnings WARNING

• Do not install the refrigerator in a damp location or place where it may come in contact with water. - Deteriorated insulation on electrical parts may cause an electric shock or re.

• Do not place this refrigerator in direct sunlight or expose it to the heat from stoves, room heaters, or other appliances.

• Do not plug several appliances and the refrigerator into the same multiple power strip. The refrigerator should always be plugged into its own individual electrical outlet which has a voltage rating that matches the voltage listed on the refrigerator’s rating plate. - This provides the best performance and also prevents overloading of house wiring circuits, which could overheat the wires and cause a re hazard.

• If the wall socket is loose, do not insert the power plug. - There is a risk of electric shock or re.

• Do not use a power cord that has cracks or abrasion damage along its length or at either end.

• Do not bend the power cord excessively or place heavy objects on it.

• Do not pull or excessively bend the power cord.

• Do not twist or tie the power cord.

• Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance.

• When moving the refrigerator, be careful not to roll over or damage the power cord. - This may result in an electric shock or re.

• Never unplug your refrigerator by pulling on the power cord. Always grip the plug rmly and pull straight out from the outlet. - Damage to the cord may cause a short-circuit, re, and/or electric shock.

• Do not install this appliance near a heater or ammable material.

• Do not install this appliance in a location where gas may leak. - This may result in an electric shock or re.

• This refrigerator must be properly located and installed in accordance with the instructions in this manual before you use it.

• Connect the power plug in the proper position with the cord hanging down. - If you connect the power plug upside down, the wire can get cut off and cause a re or electric shock.

• Make sure that the power plug is not crushed or damaged by the back of the refrigerator. Untitled-4 8 2019-05-14 11:49:28English 9 Safety information

• Keep the packing materials out of reach of children. - There is a risk of death from suffocation if a child puts the packing materials on his or her head.

• The appliance must be positioned so that the plug is accessible after installation. - Failing to do so may result in an electric shock or re due to electric leakage.

• Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or to water (rain drops). - Deteriorated insulation on electrical parts may cause an electric shock or re.

• If large amounts of dust or water enter the refrigerator, disconnect the power plug and contact a Samsung Electronics service center. - Otherwise there is a risk of re.

• Do not stand on top of the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance. - This may result in an electric shock, re, problems with the product, or injury.

• You need to remove all the protective plastic lm before you initially plug the product in.

• Children should be supervised to ensure that they do not play with the snap rings used for door adjustment or the water tube clips. - There is risk of death by suffocation if a child swallows a snap ring or water tube clip. Keep the snap rings and water tube clips out of children's reach.

• The refrigerator must be safely grounded. - Always make sure that you have grounded the refrigerator before attempting to investigate or repair any part of the appliance. Power leakages can cause severe electric shock.

• Never use gas pipes, telephone lines, or other potential lightning attractors as an electrical ground. - You must ground the refrigerator to prevent any power leakages or electric shocks caused by current leakage from the refrigerator. - Current leakage may result in an electric shock, re, explosion, or problems with the product.

• Plug the power plug into the wall socket rmly. Do not use a damaged power plug, damaged power cord, or loose wall socket. - This may result in an electric shock or re.

• Only a qualied technician or service company should be allowed to change the fuse in the refrigerator. - Failing to do so may result in an electric shock or personal injury. Untitled-4 9 2019-05-14 11:49:28Safety information English10 Safety information Installation cautions CAUTION

• Allow sufcient space around the refrigerator and install it on a at surface. - Keep the ventilation space in the appliance enclosure or mounting structure clear of obstructions.

• After you have installed the refrigerator and turned it on, allow the appliance to stand for 2 hours before loading it with food.

• It is strongly recommended you have a qualied technician or service company install the refrigerator. - Failing to do so may result in an electric shock, re, explosion, problems with the product, or injury.

• Overloading one door may make the refrigerator fall, causing physical injury. Critical usage warnings WARNING

• Do not insert the power plug into a wall socket with wet hands. - This may result in an electric shock.

• Do not store articles on the top of the appliance. - When you open or close the door, the articles may fall and cause personal injury and/or material damage.

• Do not insert hands, feet, or metal objects (such as chopsticks, etc.) into the bottom or the back of the refrigerator. - This may result in an electric shock or injury. - Any sharp edges may cause a personal injury.

• Do not touch the inside walls of the freezer or products stored in the freezer with wet hands. - This may cause frostbite.

• Do not put a container lled with water on the refrigerator. - If spilled, there is a risk of re or electric shock.

• Do not keep volatile or ammable objects or substances (benzene, thinner, propane gas, alcohol, ether, LP gas, and other such products) in the refrigerator. - This refrigerator is for storing food only. - This may result in re or explosion.

• Children should be supervised to ensure that they do not play with the appliance. - Keep ngers out of “pinch point” areas. Clearances between the doors and cabinet are necessarily small. Be careful when you open the doors if children are in the area. Untitled-4 10 2019-05-14 11:49:28English 11 Safety information

• Do not let children hang on the door or door bins. A serious injury may occur.

• Do not let children go inside the refrigerator. They could become trapped.

• Do not insert your hands into the area under the appliance. - Any sharp edges may cause personal injury.

• Do not store pharmaceutical products, scientic materials, or temperature sensitive products in the refrigerator. - Products that require strict temperature controls must not be stored in the refrigerator.

• Do not place or use electrical appliances inside the refrigerator/freezer, unless they are of a type recommended by the manufacturer.

• If you smell smoke, pull out the power plug immediately, and then contact a Samsung Electronics service center.

• If large amounts of dust or water enter the refrigerator, disconnect the power plug and contact your Samsung Electronics service center. - Otherwise there is a risk of re.

• Do not let children step on a drawer. - The drawer may break and cause them to slip.

• Do not leave the doors of the refrigerator open while the refrigerator is unattended and do not let children enter the refrigerator.

• Do not allow babies or children to go into a drawer. - It can cause death from suffocation by entrapment or personal injury.

• Do not overll the refrigerator with food. - When you open the door, an item may fall out and cause personal injury or material damage.

• Do not spray volatile material such as insecticide onto the surface of the appliance. - As well as being harmful to humans, it may also result in an electric shock, re, or problems with the product.

• Never put ngers or any objects into the water dispenser outlet, ice chute, or ice maker bucket. - It may cause a personal injury or material damage.

• Do not use or place any substances sensitive to temperature such as ammable sprays, ammable objects, dry ice, medicine, or chemicals near or inside the refrigerator.

• Do not use a hair dryer to dry the inside of the refrigerator. Do not place a lighted candle in the refrigerator to remove bad odors. - This may result in an electric shock or re.

• Fill the water tank and ice cube trays with potable water only (tap water, mineral water, or puried water). - Do not ll the tank with tea, juice, or a sports drink. They can damage the refrigerator. Untitled-4 11 2019-05-14 11:49:28Safety information English12 Safety information

• Do not stand on top of the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance. This may result in an electric shock, re, problems with the product, or injury. Do not put a container lled with water on the appliance. - If spilled, there is a risk of re or electric shock.

• Never stare directly at the UV LED lamp for long periods of time. - This may result in eye strain due to the ultraviolet rays.

• Do not put a fridge shelf into the refrigerator upside down. The shelf stopper will not work. - The glass shelf could fall and cause personal injury.

• Keep ngers out of “pinch point” areas. Clearances between the doors and cabinet are necessarily small. Be careful when you open the doors if children are in the area.

• If a gas leak is detected, avoid any naked ames or potential sources of ignition, and air the room in which the appliance is standing for several minutes. - Do not touch the appliance or power cord. - Do not use a ventilating fan. - A spark may result in an explosion or re.

• Use only the LED Lamps provided by the manufacturer or its service agents.

• Bottles should be stored tightly together so that they do not fall over or out.

• This product is intended only for the storage of food in a domestic environment.

• Never put ngers or any objects into the water dispenser outlet, ice chute, or ice maker bucket. - This can cause a personal injury or material damage.

• Do not attempt to repair, disassemble, or modify the refrigerator yourself. - Unauthorized modications can cause safety problems. To reverse an unauthorized modication, we will charge the full cost of parts and labor.

• Do not use any fuse (such as cooper, steel wire, etc.) other than a standard fuse.

• If your refrigerator needs to be repaired or reinstalled, contact your nearest Samsung service center. - Failing to do so may result in an electric shock, re, problems with the product, or injury.

• If the interior or exterior LED lamp has gone out, contact your nearest Samsung service center.

• If the refrigerator emits a burning smell or smoke, unplug the refrigerator immediately and contact a Samsung service center. - Failing to do so may result in an electric or re hazards.

• Pull the power plug out of the socket before changing the interior lamps of the refrigerator. - Otherwise, there is a risk of electric shock. Untitled-4 12 2019-05-14 11:49:28English 13 Safety information

• If you experience difculty changing a non-LED light, contact a Samsung service center.

• If the product is equipped with LED lamps, do not disassemble the Lamp Covers and LED lamps yourself. - Contact a Samsung service center.

• Plug the power plug into the wall socket rmly.

• Do not use a damaged power plug, damaged power cord, or loose wall socket. - This may result in an electric shock or re. Usage cautions CAUTION

• Do not re-freeze frozen foods that have thawed completely.

• Use only the ice maker provided with the refrigerator.

• To get the best performance from the product: - Do not place food too close to the vents at the rear of the refrigerator as this can obstruct free air circulation in the refrigerator compartment. - Wrap food up properly or place it in airtight containers before putting it into the refrigerator. - Please observe maximum storage times and expiration dates of frozen goods.

• Do not put glass containers or bottles or carbonated beverages into the freezer. - The container may freeze and break, and this may result in injury.

• Service Warranty and Modication. - Any changes or modications performed by a 3rd party on this nished appliance are not covered under Samsung warranty service, nor is Samsung responsible for safety issues that result from 3rd party modications.

• Do not block the air vents inside the refrigerator. - If the air vents are blocked, especially with a plastic bag, the refrigerator can be over cooled. If a cooling period lasts too long, the water lter may break and cause water leakage.

• If the refrigerator is disconnected from the power supply, you should wait for at least ve minutes before plugging it back in.

• If large amounts of water enter the refrigerator, pull out the power plug and contact a Samsung service center.

• Do not strike or apply excessive force to any glass surface. - Broken glass may result in a personal injury and/or property damage. Untitled-4 13 2019-05-14 11:49:28Safety information English14 Safety information

• Fill the water tank and ice cube trays with potable water only (tap water, mineral water, or puried water). - Do not ll the tank with tea, juice, or a sports drink. They can damage the refrigerator.

• If the refrigerator is ooded, shut off the power to the refrigerator and contact your nearest Samsung service center. - There is a risk of electric shock or re.

• Do not keep vegetable oil in your refrigerator’s door bins. The oil can solidify, making it foul-tasting and difcult to use. In addition, the open container can leak and the leaked oil can cause the door bin to crack. After opening an oil container, it is best to keep the container in a cool and shaded place such as a cupboard or pantry. - Examples of vegetable oil: olive oil, corn oil, grape-seed oil, etc. Cleaning cautions CAUTION

• Do not spray water directly on the inside or outside of the refrigerator. - There is a risk of re or electric shock.

• Do not use a hair dryer to dry the inside of the refrigerator.

• Do not place a lighted candle in the refrigerator to remove bad odors. - This may result in an electric shock or re.

• Do not spray cleaning products directly on the display. - Printed letters on the display may come off.

• If any foreign substance such as water has entered the appliance, unplug the power plug and contact your nearest Samsung service center. - Failing to do so may result in an electric shock or re.

• Use a clean, dry cloth to remove any foreign matter or dust from the power plug blades. Do not use a wet or damp cloth when cleaning the plug. - Otherwise, there is a risk of re or electric shock.

• Do not clean the appliance by spraying water directly onto it.

• Do not use benzene, thinner, or Clorox (bleach) to clean the refrigerator. - They may damage the surface of the appliance and may cause a re.

• Never put ngers or any objects into the dispenser outlet. - This can cause a personal injury or material damage.

• Before cleaning or performing maintenance, unplug the appliance from the wall socket. - Failing to do so may result in an electric shock or re.

• Use a clean sponge or soft cloth and a mild detergent in warm water to clean the refrigerator. Untitled-4 14 2019-05-14 11:49:29English 15 Safety information

• Do not use abrasive or harsh cleansers such as window sprays, scouring cleansers, ammable uids, muriatic acid, cleaning waxes, concentrated detergents, bleaches, or cleansers containing petroleum products on exterior surfaces (doors and cabinet), plastic parts, door and interior liners, and gaskets. - These can scratch or damage the material.

• Do not clean glass shelves or covers with warm water when they are cold. Glass shelves and covers may break if exposed to sudden temperature changes or impacts such as bumping or dropping. Critical disposal warnings WARNING

• Children trapped inside a refrigerator can hurt themselves or suffocate to death.

• Please dispose of the packaging material from this product in an environmentally friendly manner.

• Ensure that none of the pipes on the back of the refrigerator are damaged prior to disposal.

• This product contains R-600a, a ammable gas, which is used as the refrigerant. Contact your local authorities regarding safe disposal of this product.

• When disposing of this refrigerator, remove the door/door seals and door latch so that small children or animals cannot become trapped inside. Children should be supervised to ensure that they do not play with the appliance. - If trapped inside, the child could be injured or suffocate to death.

• Cyclopentane is used in the insulation. The gases in the insulation material require a special disposal procedure. Please contact your local authorities in regard to the environmentally safe disposal of this product.

• Keep all packaging materials well out of the reach of children, as packaging materials can be dangerous to children. - If a child places a bag over his or her head, the child could suffocate. Untitled-4 15 2019-05-14 11:49:29English16 Installation Follow these instructions carefully to ensure a proper installation of this refrigerator and to prevent accidents before using it. WARNING

• Use the refrigerator only for its intended purpose as described in this manual.

• Any servicing must be performed by a qualied technician.

• Dispose of the product packaging material in compliance with the local regulations.

• To prevent electric shock, unplug the power plug before servicing or replacing parts. Refrigerator at a glance The actual refrigerator and provided component parts of your refrigerator may differ from the illustrations in this manual, depending on the model and the country. Type A

• applicable models only Untitled-4 17 2019-05-14 11:49:29Installation English18 Installation NOTE

• For energy efciency, keep all shelves, drawers, and baskets in their original positions.

• When closing the door, make sure the vertical hinged section is in the correct position to avoid scratching the other door.

• If the vertical hinged section is reversed, put it back into the correct position, and then close the door.

• Moisture may form at times on the vertical hinged section.

• If you close a door forcefully, the other door may open.

• When a door is opened, the interlock switch automatically disables the auger motor of the ice maker for safety reasons.

• If the internal or external LED lamp is out of order, contact a local Samsung service center.

• If the door is left open for too long, the top internal LED will blink. This is normal. Door bins Your refrigerator ships with door bins of different types and sizes. If the door bins for your refrigerator were packaged separately, use the gure below to help you position the bins properly. Untitled-4 18 2019-05-14 11:49:29English 19 Installation Step-by-step installation STEP 1 Select a site Select a site that:

• Has a solid, level surface without carpeting or ooring that may obstruct ventilation

• Is away from direct sunlight

• Has adequate room for opening and closing the door

• Is away from any heat sources

• Provides room for maintenance and servicing

• Has a temperature range between 50 °F (10 °C) and 109 °F (43 °C) CAUTION

• If your refrigerator is equipped with an ice maker, provide extra space at the rear of the refrigerator for the water line connection.

• When you install the refrigerator next to a xed wall, you must provide a minimum clearance of 3

/4" (95 mm) from the wall to allow the door to swing open.

• Use of an electrical outlet with a ground fault interrupter (GFI) is not recommended. NOTE To facilitate moving your refrigerator to its nal location, be sure to measure the width and height of doorways, thresholds, ceilings, stairways, and anything else that needs to be taken into consideration to ensure you can move your refrigerator safely. The following diagram illustrates the exact height and depth (factory specications) of your refrigerator. Clearance See the pictures and table below for space requirements for installation.

Model RF22R* Depth “A” 28

/8" (724 mm) Width “B” 35

/4" (908 mm) Height “C” 68

/4" (1125 mm) NOTE The measurements in the table above may differ slightly from the actual measurements, depending on the measuring and rounding method. Untitled-4 20 2019-05-14 11:49:30English 21 Installation STEP 2 Flooring If the refrigerator cannot pass through the entrance due to its size, see STEP 3 Door removal for entrance. NOTE To prevent oor damage, make sure the front levelling legs are in the upright position.

• The surface you install the refrigerator on must support a fully loaded refrigerator.

• To protect the oor, put a large piece of cardboard along the path to the refrigerator's nal installation location.

• Once the refrigerator is in its nal position, do not move it unless necessary to protect the oor. If you have to move the refrigerator, place thick paper or cloth such as old carpets along the path of movement. Untitled-4 21 2019-05-14 11:49:30Installation English22 Installation STEP 3 Door removal for entrance If the refrigerator cannot pass through the entrance to your home or kitchen due to its size, follow these instructions to remove and then re-install the refrigerator's doors. If you do not need to remove the doors, go to page 31 to continue the installation procedure. WARNING Unplug the power cord of the refrigerator before removing the doors. Tools required (not provided) Phillips screwdriver Flat-heat screwdriver Socket wrench

1. With the doors closed, use a Phillips

head screwdriver to remove the screws (x3) in the top cover.

2. Disconnect the wires and the water

tube from the left-side door. Do the following sequentially:

• Decouple the connector.

• While holding down one end of the water line coupler, disconnect the water tube. CAUTION Keep the water tube clips out of children’s reach.

3. Gently draw up the clamp in several

steps. To prevent nger injuries, do not apply a sudden force to the clamp. Untitled-4 23 2019-05-14 11:49:31Installation English24 Installation

4. Pull up the clamp to remove it.

NOTE Be careful not to drop the clamp on the oor.

5. Open the door 90 degrees. While

holding the door, pull up and remove the top hinge. Be careful not to damage the connector wires when you remove the hinge. NOTE Be careful not to drop the hinge on the oor.

6. Gently pull up the door vertically to

remove. Do not apply excessive force to the door. The door may fall, causing physical injury.

7. Lay the door down on a at surface.

CAUTION Please put the door down slowly to prevent scratches. Untitled-4 24 2019-05-14 11:49:32English 25 Installation Right door

1. Disconnect the wire connectors (x2)

on the right door. The position of the connectors differs with the model. CAUTION

• Do not remove both doors simultaneously. Make sure to remove one door at a time. Otherwise, one of the doors may fall and cause physical injury.

• Make sure the refrigerator is off before disconnecting the connectors.

2. Gently draw up the clamp in several

steps. To prevent nger injuries, do not apply a sudden force to the clamp.

3. Pull up the clamp to remove it.

holding the door, pull up and remove the top hinge. Be careful not to damage the connector wires when you remove the hinge. NOTE Be careful not to drop the hinge on the oor.

5. Gently pull up the door vertically to

remove. Do not apply excessive force to the door. The door may fall, causing physical injury.

6. Lay the door down on a at surface.

Untitled-4 26 2019-05-14 11:49:32English 27 Installation To reattach the fridge door After you have moved the refrigerator to its nal location, reattach the doors by following the removal instructions in reverse order.

01 Dispenser 02 Center of transparent coupler 03 Guidelines CAUTION To prevent water leaks from the dispenser, the water line must be fully connected. Make sure both tubes of the water line are inserted fully to the center of transparent coupler (A) or the guidelines (B). Detach the FlexZone™ drawer

1. Lift up to remove the FlexZone™ basket.

2. Remove the wire cover along with the

connector harness using a at-head screwdriver. Untitled-4 27 2019-05-14 11:49:33Installation English28 Installation

3. Press the locking tab to disconnect the

wire connector. CAUTION When relocking the tab, make sure to fully connect the wire connector. Otherwise, the FlexZone™ will not operate.

4. Remove the hex-head bolt on each side

of the drawer using a 10 mm socket wrench.

5. Lift up to remove the drawer front of

the FlexZone™ from the rail assembly. CAUTION

• Use caution when removing the rail assembly, which may fall off causing damage to the oor.

• Make sure to put the FlexZone™ drawer in place after removing or mounting the FlexZone™ basket. The FlexZone™ drawer may not open or close if the freezer drawer is not in place.

• Do not store too much food in the FlexZone™ drawer. This prevents the FlexZone™ drawer from closing properly, resulting in frost buildup. Untitled-4 28 2019-05-14 11:49:34English 29 Installation To reattach the FlexZone™ drawer After you have moved the refrigerator to its nal location, re-attach the FlexZone™ drawer by following the removal instructions in reverse order. CAUTION If the FlexZone™ or the indicator does not operate properly, make sure the connectors are connected properly. To detach the freezer drawer

1. Push the upper basket to the end, and

then pull up to remove.

2. Lift up to remove the door bin.

3. Then, pull up to remove the lower

basket from the rail assembly. Untitled-4 29 2019-05-14 11:49:34Installation English30 Installation

4. Press down the hooks to unlock the rail

5. While holding the upper area of the

freezer drawer front, slide the drawer out all the way to remove the freezer drawer from the rail assembly. CAUTION

• Be careful not to scratch or dent the rail assembly.

• Make sure you mount the freezer baskets in the correct position. Otherwise, the door will not open or close properly, which causes frost to build up.

• Do not store too much food in the freezer drawer. This prevents the freezer drawer from closing properly, resulting in frost buildup. To reattach the freezer drawer Once the refrigerator is in or near it's nal location, re-attach the freezer drawer by following the directions in the reverse order of removal. Untitled-4 30 2019-05-14 11:49:35English 31 Installation STEP 4 Levelling the refrigerator CAUTION

• When installed, the refrigerator must be leveled on a at, solid oor. Not leveling the refrigerator can cause damage to the refrigerator or physical injury.

• Levelling must be performed with the refrigerator empty. Make sure no food items are inside the refrigerator.

• For safety reasons, adjust the front a little higher than the rear. Level the refrigerator using the special screws (levellers) on the front legs. Use a at-head screwdriver to turn the levellers.

• To adjust the height of the left side: Insert a at-head screwdriver into the leveller on the left side front leg. Turn the leveller clockwise to raise the left side or turn it counterclockwise to lower.

• To adjust the height of the right side: Insert a at-head screwdriver into the leveller on the right side front leg. Turn the leveller clockwise to raise the right side or turn it counterclockwise to lower. Untitled-4 31 2019-05-14 11:49:35Installation English32 Installation STEP 5 Adjust the door height and the door gap Snap rings The height of a door can be adjusted using the provided snap rings, which come in 4 different sizes (1 mm, 1.5 mm, 2 mm, and 2.5 mm). To adjust the height of a door

1. Check the height difference between

the doors, and then lift up and hold the door with the lower height.

between the door grommet (B) and the hinge as shown. CAUTION

• Insert only one snap ring. If you insert two or more snap rings, the rings may slip out or make a rubbing noise.

• Keep the snap rings out of children’s reach and keep them for future use.

• Do not raise the door too much. The door can contact and damage the top cover. Untitled-4 32 2019-05-14 11:49:35English 33 Installation STEP 6 Attach the handles CAUTION The refrigerator handles must be oriented in the correct direction.

• The fridge handles must be attached so that the holes on each face each other.

• The freezer handle must be attached so that its hole faces downwards.

1. Using a Phillips screwdriver, attach the

handle screws to the refrigerator, two for each handle respectively, as shown in the illustration to the left.

2. To attach the fridge handles to the

refrigerator, rst place the lower side of one handle onto the lower handle screw.

For type B handle: Attach the handle in the following order: (1) bottom, (2) middle, (3) top. Refer to the gure on the left. NOTE The design of the right side door handle may differ depending on your model. Untitled-4 33 2019-05-14 11:49:36Installation English34 Installation

3. Push the handle down, and then place

the upper side of the handle onto the upper handle screw.

4. Insert the supplied wrench into the

handle hole, and then turn it clockwise to tighten.

5. Repeat Steps 2 through 4 with the

second refrigerator door handle.

6. To attach the freezer handle to the

refrigerator, rst place the left side of the freezer handle onto the left handle screw.

7. Push the handle to the left, and then

place the right side of the freezer handle onto the right handle screw. Untitled-4 34 2019-05-14 11:49:36English 35 Installation

8. Insert the supplied wrench into the

handle hole, and then turn it clockwise to tighten. Untitled-4 35 2019-05-14 11:49:37Installation English36 Installation STEP 7 Connect the water dispenser line A water dispenser with a lter is one of the helpful features on your new refrigerator. To help promote better health, the water lter removes unwanted particles from your water. However, it does not sterilize or destroy microorganisms. You may need to purchase a water purifying system to do that. The water line also connects to the ice maker. For the ice maker to operate properly, water pressure of 20-125 psi is required. If the refrigerator is installed in an area with low water pressure (below 20 psi), you can install a booster pump to compensate for the low pressure. After you have connected the water line, make sure the water storage tank inside the refrigerator is properly lled. To do this, press the water dispenser lever until water runs from the water outlet. NOTE

• Water line installation kits are available at extra cost from your retailer. We recommend using a water line installation kit that contains copper tubing and a

1. Shut off the main water source.

2. Insert the pipe clamp (B) and the

shutoff valve (C) into the cold water line (A).

3. Connect the water line installation kit

(A) to the shutoff valve (B). Untitled-4 36 2019-05-14 11:49:37English 37 Installation Connect the water supply line to the refrigerator There are several items you must purchase to complete this connection. You may nd these items sold as a kit at your local hardware store. Copper Tubing

/4" plastic tubing Molded end (Bulb)

A. Refrigerator B. Household water supply line C. Water Line: must be kept straight. 01 Compression Nut (

/4") (Assembled) 02 Ferrule (Not supplied) 03 Copper tubing (Not supplied) 04 Plastic Tubing (Assembled) 05 Compression Fitting (Assembled) 06 Molded end (Bulb) 07 Compression nut (B) (

/4") (Not supplied) 08 Plastic Tubing (A) (Not supplied) NOTE If you have to relocate the refrigerator after connecting the water line (C), make sure the joined section of the water line is straight. Untitled-4 37 2019-05-14 11:49:37Installation English38 Installation CAUTION Do not mount the water lter on any part of the refrigerator. This may damage the refrigerator.

1. Connect the household water line to the assembled compression tting.

- If you are using copper tubing, slip the compression nut (B) (not supplied) and ferrule (not supplied) on the copper tubing (not supplied) as shown. - If you are using plastic tubing (A), insert the molded end (Bulb) of the plastic tubing (A) into the compression tting. CAUTION

• If you use plastic tubing (A), do not use it without the molded end (Bulb).

• Leaving the water line disconnected may cause the water valve to produce a buzzing sound over time. If this is the case, make sure that the ice making function is turned “OFF” and do not attempt to use the water dispenser.

2. Tighten the compression nut (B) onto the compression tting. Do not over-tighten the

compression nut (B).

3. Turn the water on and check for any leakage. If you nd water drops or leakage in

the connection areas, turn off the main water supply. Check the connections and, if necessary, tighten.

4. Flush 1 gallon of water through the lter before drinking or using the water from

the refrigerator. (Flush approximately 6 minutes.) To ush, press a large glass or cup against the water dispenser lever. Fill the glass, empty it, and then repeat.

5. After you turn on the refrigerator, let the ice maker make ice for 1 to 2 days. Over that

period of time, throw out the rst 1 or 2 buckets of ice the ice maker makes to ensure all impurities have been removed from the water line. NOTE Only connect the water line to a potable water source.

• If you have to repair or disassemble the water line, cut off

/4“ of the plastic tubing to make sure you get a snug, leak-free connection.

• You can test the water line quickly using a paper cup. Under normal conditions, the water dispenser can ll a 5

/4 oz. (170 cc) cup in about 10 seconds. Untitled-4 38 2019-05-14 11:49:38English 39 Installation STEP 8 Initial settings By completing the following steps, the refrigerator should be fully functioning.

CAUTION Before installing the refrigerator, make sure to remove the Cover Interlock (1) from the top of the fridge door. Otherwise, injuries may be caused by the ice crushing blade of the ice dispenser.

1. Plug the power cord into the wall socket to turn the refrigerator on.

2. Open the door, and check if the interior light lights up.

3. Set the temperature to the coldest setting, and wait for about an hour. Then, the

freezer will be slightly chilled, and the motor should be running smoothly.

4. Wait until the refrigerator reaches the set temperature. Now the refrigerator is ready

for use. STEP 9 Final check When installation is complete, conrm that:

• The refrigerator is plugged into an electrical outlet and grounded properly.

• The refrigerator is installed on a at, level surface with a reasonable clearance from walls and cabinets.

• The refrigerator is level and is sitting rmly on the oor.

• The door opens and closes freely, and the interior light turns on automatically when you open the door. Untitled-4 39 2019-05-14 11:49:38English40 Operations 01 Home screen

• Tap a desired app or widget to launch it.

• Tap and hold an app or widget to enter Edit mode. A grid appears. In Edit mode, you can drag and drop an app or widget to a new position on the grid. When you move the app or widget to a new grid location, the location turns grey if it is available. If it is not available, it turns red.

• You can add an app or widget that has been removed from the Apps list. 02 Status bar

• Displays the status of various functions. (Refer to the following Icon descriptions table.) Icon descriptions Bluetooth ( ) Indicates Bluetooth connection status. USB ( ) Indicates USB connection status. NOTE The refrigerator supports USB memory that is formatted in the FAT32 or exFAT le systems. NTFS is not supported. Be sure to convert NTFS to FAT32 or exFAT before use. Remote Management

Turns on when Remote Management is enabled and running. Network ( ) Indicates network connection status in 5 levels (Off, 1-4). Operations Untitled-4 40 2019-05-14 11:49:39English 41 Operations Software Update ( ) Indicates that the newest version of the refrigerator's software has been downloaded from the server and is ready for installation. Notication ( ) Indicates there is a notication message. Cloud sync ( ) Indicates Family Hub is receiving data from the cloud server. Energy Saver ( ) Indicates Energy Saver is on. 02 Soft buttons

01 Bixby - Tap to use Bixby. 02 Task Manager - Tap to open the Task Manager. - See the Task Manager section for details. 03 Home - Tap to open the Home screen. 04 Return - Tap to return to the previous screen. 05 Notication - Tap to display the Quick Panel. 06 Hide/Show - Tap to hide or show Soft buttons. - The Hide/Show button only appears when an app is active. Untitled-4 41 2019-05-14 11:49:40Operations English42 Operations Fridge Manager To access Fridge Manager, swipe the Home screen to the left, and then tap the Fridge Manager widget.

• The design of the Fridge Manager widget differs with the model.

• On the Fridge Manager widget, the current fridge and freezer temperatures are displayed.

• For detailed settings, tap the widget to open the Fridge Manager. NOTE If you tap Buy Filter on the second page of the Fridge Manager widget, you will be directed to the website where you can purchase a water lter. Untitled-4 42 2019-05-14 11:49:40English 43 Operations

The Fridge Manager is a graphical representation of your refrigerator. The top half represents the refrigerator compartment, and the bottom half represents the freezer compartment. The temperature or mode settings for each are displayed over each section. Fridge Manager At a Glance 01 Temperature Changes the set temperature in the fridge or freezer. You can also turn on and turn off the refrigerator's Power Cool function and the freezer's Power Freeze function. - Power Freeze speeds up the freezing process at maximum fan speed. The freezer keeps running at full speed for several hours and then returns to the previous temperature. - To freeze large amounts of food, activate Power Freeze at least 20 hours before putting the food in the freezer. NOTE Using Power Freeze increases power consumption. Make sure you turn it off so the freezer returns to its previous temperature if you do not need it any longer. 02 FlexZone™ The FlexZone™ is a full-width drawer featuring temperature control. It has a temperature sensor that adjusts the amount of cold air allowed into the zone.

• The refrigerator adjusts the temperature in the FlexZone™ according to the selected mode. Untitled-4 43 2019-05-14 11:49:40Operations English44 Operations Mode Description Examples Wine Select Wine to keep food fresh for a long time. The temperature of the FlexZone™ will be kept around 41 °F (5 °C). Wine, cocktails, cake, cheese Deli Select Deli to keep food fresh for a longer time. The temperature of the FlexZone™ will be kept around 37 °F (3 °C). Pineapples, lemons, biscuits, potatoes Beverage Select Beverage to keep drinks cold and refreshing. The temperature of the FlexZone™ will be kept around 34 °F (1 °C). Bottled water, juice, soft drinks, beer Meat Select Meat to keep meat or sh fresh for a longer time. The temperature of the FlexZone™ will be kept around 30 °F (-1 °C). Steaks, cold cuts, bacon, chili dogs 03 Special Features View a short explanation of some of the refrigerator's special features. 04 Fridge Settings Change many of the fridge's settings including settings for ice making, the door alarm, and the temperature units (°F or °C). See the next page for details. 05 External Conditions Displays the external (ambient) temperature and humidity. NOTE The displayed conditions may differ from the actual temperature and humidity. NOTE Also displayed is the Ice Off (ice making off) indicator at the top, center. When the indicator displays Ice Off, the refrigerator's ice maker is turned off. Ice Maker (applicable models only) Turns the icemaker on and off. Tap and drag the button to turn on or off. Note that if the ice bucket is full of ice, the refrigerator does not start making ice when you tap and drag this button (turning the Ice Maker on), but displays the Ice Full indicator on the main screen. If you hold down the dispenser lever for 5 seconds, the Ice Maker Off status changes to Ice Maker On. Dispenser Lock (applicable models only) Turns the ice and water dispensers on and off. Tap to set Dispenser Lock on or off. Untitled-4 44 2019-05-14 11:49:40English 45 Operations Door Alarm The door alarm sounds if you leave the door open. Tap and drag the button to turn on or off. Temp. Unit Switch the temperature scale between Celsius and Fahrenheit. Touch °F or °C to change the scale. Water Filter (applicable models only) Provides a water lter replacement tutorial and lets you reset the water lter replacement indicator. Tap to open. NOTE

• After installing the water lter, tap Water Filter, and then tap Reset. Tapping Reset re-initializes the function that measures the time remaining until the water lter needs to be replaced again.

• If you tap Buy Filter, you will be directed to the website where you can purchase a water lter. Self Check Self Check is a self diagnoses function. Tap to open. Tap Start to run. Energy Saver Tap and drag this button to turn Energy Saver mode on and off. The Energy Saver function automatically turns off when power is supplied to the refrigerator. The settings for Energy Saver may differ with the model. If condensation or water drops appear on the doors, turn the Energy Saver mode off. Demand Response (applicable models only) Works with the Smart Grid energy saving manager. Tap to open. Tap and drag the button to turn on or off. See the Smart Grid section in this manual for more information. Cooling Off Cooling Off mode (also called Shop mode), is designed for use by retailers when they are displaying refrigerators on the shop oor. In Cooling Off mode, the refrigerator’s fan motor and lights work normally, but the compressors do not run, and the refrigerator and freezer do not get cold. If Cooling Off is turned on, all cooling controls will turn to OFF on the Fridge Manager.

• To activate Cooling Off, tap Activate > Proceed from Cancel/Proceed.

• To deactivate Cooling Off, tap Deactivate > Proceed from Cancel/Proceed. Untitled-4 45 2019-05-14 11:49:40Operations English46 Operations Settings Connections Wi-Fi

• Turn on or turn off a Wi-Fi connection. The current Wi-Fi network is listed rst in the access point (AP) list. Network Status

• Select Network Status to check the status of your network connection. Bluetooth and Speaker

• When the Speaker mode is on, you can listen to music and media located on your mobile phone or tablet through Family Hub’s speaker. - Only one connected mobile phone or tablet is listed.

• When the Speaker mode is off, you can search and connect to nearby Bluetooth-enabled devices. - Up to 4 recently paired Bluetooth devices are listed. - To add a new device when 4 paired devices are listed, rst unpair a paired device from the device list. - Available devices are Bluetooth-enabled headsets, headphones, and speakers. Easy Connection

• Easy Connection can be used with Samsung Smartphone apps and allows you to connect your device to the same home Wi-Fi network that your smartphone is connected to. Display Display

• You can set the screen brightness, wallpapers, auto wake-up, motion detector, theme, screen timeout, and duration of the screen saver. Clean screen mode

• Turn on so you can clean the screen without activating any apps. Sound

• Set the volume and equalizer and turn on or turn off the touch sound. Notications

• You can turn on or turn off Preview of Notication. Prole • You can add, edit, or delete a prole. Untitled-4 46 2019-05-14 11:49:40English 47 Operations Bixby

• You can set the functions related to Bixby voice recognition.

• Language and Voice Style : You can choose Bixby's Language and Voice Style.

• Vocie Wake up : You can Play and Stop media using Bixby's Voice wake-up function.

• Wake up Sensitivity : You can set Bixby's voice wake-up sensitivity.

• Multi Device Wake up : You can turn on and turn off Bixby's Multi Device Wake Up function. - Only the device that is closest to the refrigerator will wake up when Multi Device Wake up is on.

• Voice ID : You can Turn on and Turn Off Voice ID.

• About Bixby : You can check the Bixby Version and related information Security

• Enable or disable restrictions on Family Hub features and apps. Storage

• You can check the amount of storage used by each app and the amount of storage used by images. Language and Time Language

• Select a preferred language. Available languages depend on the sales region. Date and Time

• Make sure the Auto update function is on with a proper Wi-Fi network connection. Open the fridge door and locate the display reset button on the inner side of the door. Press the button, and then press again to reset the display. The date and time will be synced by the time server.

• You can change the time zone through the Time Zone menu. Accessibility

• Set to turn the screen reader function for blind and low vision users on or off. Untitled-4 47 2019-05-14 11:49:40Operations English48 Operations About Family Hub Device information

• Make sure the Software Update function is on with a proper Wi-Fi network connection.

• When updates are available, the Update button becomes active. When updates are complete, the refrigerator restarts automatically.

• Legal information displays the Open Source License Agreement. Tap the list item to open the Open Source Announcement. Restart and Factory Data Reset

• Tap the Restart Button to restart the Family Hub LCD.

• Tap the Reset Network Settings button to reset and initialize Wi-Fi and Bluetooth settings.

• Tap the Factory Data Reset button to reset Family Hub's storage memory to the factory default. All currently stored user data will be removed permanently. Data that will be removed includes account information, memos, photos, and user settings. CAUTION Once factory reset is complete, no user data can be recovered. Help & Contact

• The online manual shows you how to use various menus and apps on the refrigerator directly on the display. Remote Management

• Use Remote Management to allow a service representative to remotely diagnose problems and provide solutions.

• Remote Management requires a Wi-Fi connection.

• The Remote Management menu does not appear on models that do not support Remote Management. Feedback, Questions, Issues

• Send your feedback, questions and minor issues about Family Hub to Samsung. Untitled-4 48 2019-05-14 11:49:41English 49 Operations Display reset (applicable models only) If the display is not working correctly, try resetting the display. This may resolve the problem.

1. Open the right-side fridge door and

locate the switch cover on the top right corner of the door.

2. Push up the cover to reveal the power

3. Turn the switch off, and then turn it on

4. Reinsert the switch cover. You will hear

a click when the cover is in place. Untitled-4 49 2019-05-14 11:49:41Operations English50 Operations SmartThings Installation Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”. Download and install the SmartThings app provided by Samsung Electronics to your smart device. NOTE

• The SmartThings app is not available for some tablets, iPads, smartphones: - That support [Android] OS 6.0 or higher. (mimimum 2 GB RAM Size) - That support [iOS] 10.0 or higher/iPhone 6 or higher.

• For improved performance, the SmartThings app is subject to change without notice or discontinued support according to the manufacturer’s policy.

• Recommended encryption systems include WPA/TKIP and WPA2/AES. Any newer or non-standard Wi-Fi authentication protocols are not supported.

• Wireless networks may be affected by the surrounding wireless communication environment.

• If your Internet service provider has registered the MAC address of your PC or modem for identication, your Samsung Smart Refrigerator may fail to connect to the Internet. If this happens, contact your Internet service provider for technical assistance.

• The rewall settings of your network system may prevent your Samsung Smart Refrigerator from accessing the Internet. Contact your Internet service provider for technical assistance. If this symptom continues, contact a local Samsung service center or retailer.

• To congure the wireless access point (AP) settings, see the user manual of the AP (router).

• Samsung Smart Refrigerators support both IEEE 802.11 b/g/n (2.4 GHz) and 802.11 a/n/ac (5 GHz) protocols. (IEEE 802.11 n and 802.11 ac are recommended.)

• Unauthorized Wi-Fi wireless routers may fail to connect to applicable Samsung Smart Refrigerators. Untitled-4 50 2019-05-14 11:49:41English 51 Operations Samsung account You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. Getting started Turn on the device you want to connect, open the SmartThings app on your phone, and then follow the instructions below. If a pop-up appears saying that a new device has been found, tap ADD NOW. If a pop-up doesn't appear, tap the + button, and then select the device you want to connect from the list of available devices. If your device isn't in the list of available devices, tap Supported Devices, select the device type (Refrigerator), and then select the specic device model. Follow the instructions in the app to set up your device. Once setup is complete, your refrigerator will appear as a "card" on your Devices screen. Refrigerator app Integrated control You can monitor and control your refrigerator at home and on the go.

• Tap the refrigerator icon on the SmartThings Dashboard or tap the Devices icon at the bottom of the Dashboard, and then tap the refrigerator "card" to open the Refrigerator page.

• Check the operation status or notications related to your refrigerator, and then change options or settings if necessary. NOTE Some options or settings of the refrigerator may not be available for remote control. Untitled-4 51 2019-05-14 11:49:41Operations English52 Operations Category Item Description Monitoring Fridge temperature Displays the desired temperature setting of the fridge. Freezer temperature Displays the desired temperature setting of the freezer. FlexZone™ settings Displays the settings of the FlexZone™. Diagnosis Detects abnormal operations of the refrigerator. Energy monitoring Checks the accumulated power consumption of the refrigerator for the last 180 days. Functions Ice making You can turn the ice making function on or off, and check the current settings of the function. You can also check the status and progress of ice making. Power Cool You can turn Power Cool on or off, and check the current settings. Power Freeze You can turn Power Freeze on or off, and check the current settings. Fridge temperature You can change the desired temperate setting of the Fridge. Freezer temperature You can change the desired temperate setting of the Freezer. FlexZone You can change the mode of the FlexZone. Alarms Abnormally high temperature This alarm is triggered when the fridge or freezer has abnormally high temperatures. Door opening This alarm is triggered if the fridge door, the freezer drawer, or the FlexZone™ drawer is open for a specic length of time. Water lter replacement This alarm reminds you that the water lter must be replaced. Inside Image You can view the inside of the refrigerator and can see if you need to replace food items. Family Hub App Link You can connect to the App Store and download the Refrigerator app. Untitled-4 52 2019-05-14 11:49:41English 53 Operations SMART GRID Function (Demand Response) When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy Management Refrigerator function can control energy usage or delay the operation of some functions to save money when energy prices or demand are the highest. NOTE

• You can deactivate the SMART GRID (Demand Response) function at any time using the Peak Demand Off function.

• To use the SMART GRID (Demand Response) function, you need a separate contract with your electric utility company. In addition, to use the Smart Grid (Demand Response) function, you must register for the service with your electric company. The company must have an EMS (Energy Management System) that supports SEP (Smart Energy prole). Using the SMART GRID (Demand Response) Function This feature monitors energy prices and demand information from your utility company and sends notications to the refrigerator to run high energy consuming tasks during off- peak times when electricity costs and demand are lower. If the refrigerator receives a control signal from the utility company, the refrigerator will display the DAL (L3) ~ TALR (L4) levels on the refrigerator display and control the power consumption according to the level. [Exception condition] The DAL and TALR control signals from a utility company work as long as product performance is maintained. If the refrigerator receives the SMART GRID (Demand Response) signal (DAL or TALR), the refrigerator will operate in Delay Appliance Load (Display:L3) or Temporary Appliance Load Reduction (Display:L4) mode.

• Delay Appliance Load (L3): The refrigerator responds to a DAL signal by providing a moderate load reduction for the duration of the delay period. This function controls functions that consume a lot of energy such as adjusting the Cooling system, running the defrost cycle, and making ice. - When the refrigerator operates in DAL (L3) mode, “L3” is displayed on the refrigerator display. - DAL mode is automatically deactivated after it lasts for the amount of time stipulated by the DAL signal (max. 4.5 hours) or when the Peak Demand Off key is pressed. Untitled-4 53 2019-05-14 11:49:41Operations English54 Operations

• Temporary Appliance Load Reduction (L4): The refrigerator responds to a TALR signal by aggressively reducing the load for a short time period. This function reduces energy consumption by stopping the compressor and controlling the functions that consume a lot of energy such as the defrost cycle and making ice. - When the refrigerator operates in TALR (L4) mode, “L4” is displayed on the refrigerator display. - TALR (L4) mode is automatically deactivated after it lasts for the received duration (max. 15 minutes), or when the Peak Demand Off key is pressed. The mode is immediately deactivated and the refrigerator returns to the normal state when the door is opened or closed, or the dispenser is used. To check the MAC address

1. Tap the Settings icon on the Home screen.

2. Scroll down to and open About Family Hub.

3. The screen displays (among other things) the Wi-Fi MAC address.

Peak Demand Off (Override mode) When you want the refrigerator to ignore the SMART GRID (Demand Response) signal from the utility company, you can activate Peak Demand Off (Override mode). When you activate Peak Demand Off (Override mode), the refrigerator ignores the SMART GRID (Demand Response) signal and is not controlled by the utility company. Activating and deactivating Peak Demand Off (Override mode)

1. Tap the 'FridgeManager' Icon on the Home screen.

2. Open the 'Fridge Settings' menu on the bottom of the screen.

3. Open the 'Demand Response' menu.

4. Turn the 'Peak Demand Off (Override mode)' on and off. Tap and drag the button to

activate or deactivate "Demand Off". NOTE

• Alternatively, you can activate or deactivate Peak Demand Off (Override mode) using the SmartThings app and the Energy Management function. See the next page. Untitled-4 54 2019-05-14 11:49:41English 55 Operations Using the Energy Management Function The Energy Management function enables you to control and monitor your Energy Management refrigerator using the SmartThings app for your convenience. NOTE

• To use the Energy Management refrigerator functions, you have to install the corresponding app rst.

1. Operational Status

- You can check the DR and Peak Demand Off (Override mode) status.

2. Energy Consumption Reporting

- Shows the accumulated power consumption. Power consumption data is updated every 10 minutes. NOTE The energy consumption report may differ from the power consumption specications of the product depending on the operating environment and the stored food.

3. Delay Defrost Capability

- The Delay Defrost Capability function saves energy by delaying the defrost operation to a time specied by the user. You can congure the time. and this function will save energy during the specied period in a 24 hour cycle. If the time is not set, the function works with the default time settings. The default time settings are below: - 6 am to 10 am: 1st. November ~ 30th. April - 3 pm to 7 pm: 1st. May ~ 31th. October To change the time setting for the Delay Defrost Capability You can change the time setting for the Delay Defrost Capability on the app. Untitled-4 55 2019-05-14 11:49:41Operations English56 Operations Provision for Open Access to the Connected Product Requirements

1. SGIP Open Standards (Smart Energy Prole 2.0 - http://www.csep.org/)

- Energy Consumption Reporting - Demand Response

- Operational Status, User Settings & Messages - ICE Maker Status: GET /icemaker/status/vs/0 - Door Open Alarm: GET /doors/vs/0 - DR Status: GET /drlc/vs/0 - Delay Defrost Capability - Set Schedule of the Defrost Delay: POST /defrost/reservation/vs/0?op=add - Get Schedule of the Defrost Delay : GET /defrost/reservation/vs/0 - Delete Schedule of the Defrost Delay: POST /defrost/reservation/vs/0?op=remove - Defrost Delay On/OFF: POST /defrost/delay/vs/0 Untitled-4 56 2019-05-14 11:49:41English 57 Operations Recommendations for voice recognition For the voice recognition function, there is a built-in microphone on top of the refrigerator’s display. To use the voice recognition function:

• Stand no more than 3 feet (1 meter) from the refrigerator and speak loudly and clearly towards the built-in microphone.

• Speak at a regular pace. Reduce ambient noises, such as noises from a living-room TV. NOTE The voice recognition function may not be enabled if you stand more than 3 feet (1 meter) away or if you speak too softly. Samsung Family Hub Installation Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “Samsung Family Hub”. Download and install the Samsung Family Hub app provided by Samsung Electronics to your smart device. NOTE

• The Samsung Family Hub app is not available for some tablets, iPads, smartphones: - That support [Android] OS 6.0 or higher. (mimimum 2 GB RAM Size) - That support [iOS] 10.0 or higher/iPhone 6 or higher.

• For improved performance, the Samsung Family Hub app is subject to change without notice. Support may be discontinued according to the manufacturer’s policy.

• Wireless networks may be affected by the surrounding wireless communication environment.

• If your Internet service provider has registered the MAC address of your PC or modem for identication, your Samsung Smart Refrigerator may fail to connect to the Internet. If this happens, contact your Internet service provider for technical assistance.

• The rewall settings of your network system may prevent your Samsung Smart Refrigerator from accessing the Internet. Contact your Internet service provider for technical assistance. If this symptom continues, contact a local Samsung service center or retailer. Untitled-4 57 2019-05-14 11:49:42Operations English58 Operations Samsung account You are required to register your Samsung account to use the Samsung Family Hub app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. NOTE To connect your smartphone and the refrigerator, register your Samsung account in Settings Prole. Item Description Calendar You can share your schedule with your family. To Do You can create and edit a to-do list. Memo You can create and edit a memo for specic users. Whiteboard You can send White Board contents created on the refrigerator to your smartphone or vice versa. Gallery You can send photos from your smartphone to the refrigerator. View Inside You can view the inside of the refrigerator and see electronic labels you created with item-specic storage periods to keep track of item expiration dates. Shopping List You can create and edit a shopping list. Untitled-4 58 2019-05-14 11:49:42English 59 Operations Dispenser panel

01 Water / Lock 02 Cubed Ice 03 Crushed Ice 01 Water / Lock (3 sec) Water To dispense chilled water, press Water. The corresponding indicator turns on. Lock (Dispenser panel / Dispenser lever) To prevent the use of the dispenser panel buttons and the dispenser lever, press and hold Water for more than 3 seconds. If you press and hold the button again for more than 3 seconds, the dispenser lock will be deactivated. When dispenser lock is on, the indicator blinks if any button on the dispenser panel is pressed or the dispenser lever is pressed. NOTE The Lock on the dispenser panel does not affect the controls on the main panel. To lock the main panel, use the Control Lock function on the main panel. 02 Cubed Ice Cubed Ice Press Cubed Ice to dispense cubed ice. The corresponding indicator turns on. 03 Crushed Ice Crushed Ice Press Crushed Ice to dispense crushed ice. The corresponding indicator turns on. Untitled-4 59 2019-05-14 11:49:42Operations English60 Operations Special features Water tank (Auto Water Fill) (applicable models only) The Auto Water Fill function lets you cold brew tea in your refrigerator.

01 Lid 02 Sealed mouth 03 Infuser 04 Body To ll the water tank

1. Grasp a handle groove of the sealed

mouth, and then pull up to open the lid.

2. Put tea leaves or fruit to your taste into

the infuser. NOTE If you want to keep the infused water in its initial concentration, turn the Auto Water Fill function off.

3. Enable the Auto Water Fill function on

the main panel. Open the left door of the fridge door, and then mount the water tank onto the holder. Push it straight in as shown in the illustration on the left.

4. Close the door. The infuser will start to

ll with chilled water a short time later. CAUTION Make sure the infuser ts in the water tank holder. Untitled-4 60 2019-05-14 11:49:42English 61 Operations

5. To drink tea, open the door and detach

the water tank. Pull it straight out. CAUTION

• We recommend consuming fruit infused water within 24 hours. After that, the infused water can spoil over time.

• You must clean the water tank after you have consumed the infused water. Also clean the water tank if you haven't used it for a long time.

• To prevent the water tank from tipping over or leaking, make sure the water tank ts in the water tank holder.

• To prevent the water tank from spilling over or leaking, make sure the sealed mouth is properly inserted. Untitled-4 61 2019-05-14 11:49:43Operations English62 Operations NOTE

• If the front side (specically marked area) of the water tank has too much moisture, the water tank may not fully ll. Remove the moisture, and then try again.

• Auto Water Fill will stop supplying water to the water tank if the water tank does not ll after a certain amount of time. If this happens, check if the water line is properly connected. Remove and reinsert the water tank, and then try again. NOTE

• Wipe around the infuser holder if the infuser overows or leaks.

• Water drops off if the rubber cap is opened.

• The Auto Water Fill indicator blinks if there is a leak. In case of a leak, open the rubber cap so that the leaked water drains. The indicator will then turn off. However, if the indicator continues to blink, there might be a system failure. Contact your local Samsung service center. Untitled-4 62 2019-05-14 11:49:43English 63 Operations Water/Ice dispenser Using the dispenser, you can dispense water with or without ice. The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass under the dispenser, and then push the dispenser lever. To dispense water with ice

1. With the Ice Maker enabled, press

Cubed Ice or Crushed Ice to select the ice type.

2. Put a water glass under the dispenser,

and then push the dispenser lever with the glass. Ice will be dispensed from the dispenser.

3. Press Water to select water.

4. Push the dispenser lever with the

glass. Water will be dispensed from the dispenser. NOTE

• The dispenser will stop dispensing if you keep pushing the dispenser lever for about 1 minute. To dispense more water, release and push the lever again.

• Make sure the glass is in line with the dispenser to prevent the dispensed water from spilling out.

• If you do not use the water dispenser for 2-3 days, the dispensed water may have an abnormal smell or taste. This is not a system failure. Discard the rst 1-2 glasses of water. Ice maker The refrigerator has a built-in ice maker that automatically dispenses ice so that you can enjoy ltered water with cubed or crushed ice. Ice making After you have installed your refrigerator and plugged it in, follow these instructions to ensure proper ice making and to keep the ice bucket full of ice:

1. Let the refrigerator operate for at least 24 hours to ensure optimal performance.

2. Dispense the rst 4 to 6 ice cubes into a glass.

3. Wait another 8 hours and dispense another 4 to 6 ice cubes.

4. Then, wait another 16 hours and dispense the rst glass-full of ice.

Untitled-4 63 2019-05-14 11:49:43Operations English64 Operations NOTE

• If you consume all the ice at once, you must wait 8 hours before dispensing the rst 4 to 6 cubes. This ensures that the ice bucket is lled with ice properly.

• Ice cubes generated rapidly may look white, which is normal. Diagnosis If ice does not dispense, rst check the ice maker.

1. Press Test on the side of the ice maker.

You will hear a chime (ding-dong) when you press the button.

2. You will hear another chime if the ice

maker is operating properly. CAUTION

• If the ice making chime rings repeatedly, contact your waterline installer or a local Samsung service center.

• Do not press Test repeatedly after the ice tray is lled with ice or water. Water may overow or ice may jam.

• Do not put food in the ice bucket. The frozen food may damage the ice maker, especially when you open or close the door.

• When the refrigerator recovers power after a power failure, the ice bucket may contain a mix of melted and jammed ice cubes, which can prevent the ice maker from working properly. To prevent this, make sure to empty the ice bucket so the ice bucket can rell with fresh, loose ice cubes.

• Do not put ngers or any objects into the dispenser outlet or the ice maker. This can cause physical injury or property damage.

• When reinserting the ice maker tray, make sure that the tray is properly centered at the entrance. Otherwise, the tray can get stuck. If You Turn the Ice Maker Off If you press and hold Ice Maker for more than 3 seconds to turn the ice maker off, make sure to remove all ice cubes from the ice bucket. Remaining ice cubes may clump together, making it difcult to remove them. To remove the ice bucket, see the Ice bucket (applicable models only) section on page 66. NOTE

• Removal of the ice bucket does not affect the thermal and mechanical performance of the refrigerator. Untitled-4 64 2019-05-14 11:49:44English 65 Operations Water clouding Water supplied to the refrigerator ows through a core alkaline lter. During this ltering process, the water pressure of the water increases and the water becomes saturated with oxygen and nitrogen. This causes the water to look misty or cloudy temporarily when dispensed. This is normal and the water will look clear after a few seconds. FlexZone™ divider You can change the divider position. To do this, unlock the divider by turning the divider dial counter clockwise. Then, move the width and height bars as appropriate. When done, turn the dial clockwise to lock the divider. NOTE If the divider lock does not function, wipe the bars to remove moisture on them. Untitled-4 65 2019-05-14 11:49:44English66 Maintenance Handling and care Ice bucket (applicable models only) If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the ice bucket.

1. To remove the ice bucket, gently lift

it up, and then pull it out slowly while holding the bottom of the bucket with one hand and the side with the other hand.

2. Empty the bucket.

3. When done, put the bucket back into

position. If the bucket does not t in, turn the helix screw 90 degrees, and then try again.

If the ice bucket is not rmly inserted, turn the Helix (A) 90 degrees, and then try again. CAUTION

• Do not apply excessive force to the bucket cover. The cover may break.

• Do not forcefully close the door. Water may spill over the ice maker.

• To prevent injury, make sure to clean up any ice or water that has fallen on the oor.

• To prevent accidents or injury, do not let children play with the water dispenser or the ice maker. Maintenance Untitled-4 66 2019-05-14 11:49:44English 67 Maintenance

• Do not put your hand or an object into the ice chute. This may cause physical injury or product damage.

• Use only the provided ice bucket. Third-party ice buckets may cause a system failure. NOTE

• The water pressure required for ice making is between 20 psi and 125 psi (138 and 862 kPa).

• Noise from the the ice maker as it produces ice during the ice making process is normal.

• While the door is open, neither the ice maker nor the water dispenser operates. Untitled-4 67 2019-05-14 11:49:44Maintenance English68 Maintenance Auto Water Fill (applicable models only)

1. Grasp a handle groove of the sealed

mouth, and then pull up to remove.

2. Grasp both sides of the sealed mouth,

and then lift to remove.

3. While slightly twisting the infuser, pull

it out of the sealed mouth.

4. Clean the infuser with neutral agents

and running water. Rinse and dry well.

5. Reassemble the Auto Water Fill in the

reverse order of disassembly. CAUTION Water pitcher and lid are not dishwasher safe and can deform under high temperatures. Please hand wash as needed. Untitled-4 68 2019-05-14 11:49:45English 69 Maintenance Fridge shelves The appearance of the shelves differs by model.

• To remove a shelf, fully open the corresponding door. Hold the front of the shelf, and then gently lift up and slide out. NOTE Do not lift up the shelf fully when removing or reinserting the shelf. The rear wall of the fridge room can be dented.

• To reinsert, hold the shelf at an angle so the front is higher than the back, and then insert the top hook into the top shelf notch. Then, lower the shelf and insert the bottom shelf hook into the bottom shelf notch. CAUTION

• The tempered glass shelves are heavy. Use caution when removing them.

• The shelf must be inserted correctly. Do not insert upside down.

• Glass containers may scratch the surface of glass shelves. Untitled-4 69 2019-05-14 11:49:45Maintenance English70 Maintenance Foldable shelf To remove, slide up the front of the shelf so that it folds. Then gently lift up and pull out. To reinsert, place the shelf on the angled frame in the main unit, and then, press down to unfold. CAUTION After sliding the foldable shelf in and folding it, the front of the shelf can be removed for your convenience. If you use the shelf without removing the front of the shelf, be aware that it can separate from the rear portion. Take care when handling food items near the shelf. Recommended foldable shelf location The foldable shelf folds up from the center, giving you more room for storage.

• Insert the shelf in the right side of the fridge. Left side insertion does not allow the shelf to fold completely.

• To fold, push the front area of the shelf inward so that it folds up from the middle. CAUTION Do not lift up quickly or twist the foldable shelf to take out food under it. It may fall off. Untitled-4 70 2019-05-14 11:49:46English 71 Maintenance Vegetable shelf

1. Slide out the left-side vegetable drawer.

2. While supporting the vegetable shelf

with one hand, slide it out with the other hand. NOTE To use the space that is opened up after removing the foldable shelf, take out the vegetable shelf. To reinsert, follow the steps above in the reverse order. Door bins

• To remove the top door bin, hold the front sides of the bin, and then gently lift up to remove.

• To reinsert, insert the door bin slightly above its nal location making sure that the back of the bin is against the door. Hold the rear of the door bin with both hands, and then press down so that it ts snugly. Untitled-4 71 2019-05-14 11:49:46Maintenance English72 Maintenance CAUTION

• Do not remove a bin that is lled with food. Empty the bin beforehand.

• Use caution when opening the door if the bottom bin contains larger bottles, which may fall over.

• Do not allow children to play with the bins. Sharp corners of the bin may cause injury. Untitled-4 72 2019-05-14 11:49:46English 73 Maintenance Fridge drawers Vegetable / fruit drawers Gently lift up the front of the drawer and slide out.

• We recommend that you remove the door bins before removing the drawer. This is to prevent damage to the door bins.

• To reinsert, insert the drawer into the frame rails and then slide inward. FlexZone™ basket

• To remove, fully open the FlexZone™ drawer. Lift up the FlexZone™ basket, and then pull out with both hands.

• To reinsert, fully open the FlexZone™ drawer. While tilting up the front of the basket, insert the rear of the basket into the rail assembly. Lower the front until the basket is in place.

• If the divider lock does not function, wipe the bars to remove moisture on them. Untitled-4 73 2019-05-14 11:49:47Maintenance English74 Maintenance Freezer baskets Upper basket

• To remove, fully slide open the freezer drawer. Push the upper basket to the end, and then pull up to remove.

• To reinsert, align the front wheels of the upper basket with the end of the lower basket. Slide the upper basket to the front. Lower basket

• To remove, rst remove the upper basket. Then, tilt up the front of the lower basket to pull out.

• To reinsert, put the basket onto the rail assembly rear side rst. CAUTION

• Do not twist the basket when removing or reinserting the basket. The basket can be scratched.

• To prevent physical injury, property damage, or suffocation, keep children away from freezer baskets that have been removed.

• Do not remove the divider.

• Put the wheels of the upper basket on the end of the rails of the lower basket. Then, slide the upper basket all the way to the front. Otherwise, the drawer will not open or close properly, which will cause frost to build up. Untitled-4 74 2019-05-14 11:49:47English 75 Maintenance Freezer basket divider Loosen and remove the screw from the lower side of the divider. Then, pull straight up to remove the divider. Untitled-4 75 2019-05-14 11:49:47Maintenance English76 Maintenance Cleaning Interior and exterior WARNING

• Do not use benzene, thinner, home/car detergent, or Clorox™ to clean the refrigerator. They may damage the surface of the refrigerator and cause a re.

• Do not spray water onto the refrigerator. This may cause electric shock. Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points.

1. Unplug the power cord.

2. Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior

3. When done, use a dry cloth or paper towel to dry well.

4. Plug in the power cord.

Ice / Water dispenser CAUTION When crushed ice is selected, some residual ice chips may collect in the ice chute. To prevent this, remove the residual ice from the chute using a soft, clean cloth. Rubber seals If the rubber seals of a door become dirty, the door may not close properly and reducing refrigerator performance and efciency. Use a mild detergent and damp cloth to clean the rubber seals. Then, dry well with a cloth. Rear panel To keep cords and exposed parts of the rear panel free of dirt, vacuum the panel once or twice a year. CAUTION Do not remove the rear panel cover. Electric shock may occur. Untitled-4 76 2019-05-14 11:49:47English 77 Maintenance Replacement Water lter WARNING

• Do not use third-party water lters. Use only Samsung-provided or -approved lters.

• Unapproved lters may leak and damage the refrigerator, causing electric shock. Samsung is not responsible for any damage that may occur from use of third-party water lters. The Filter Reset indicator ( ) turns red to let you know it is time to replace the water lter. Before replacing the lter, make sure the water supply line is shut off.

1. Shut off the water supply line.

2. Turn the knob of the lter cartridge

counter clockwise 90 degrees (1/4 turn). The lter cartridge unlocks.

3. Pull out to remove the cartridge.

- If the water lter is severely contaminated, the cartridge may not be easy to remove. If that is the case, use force to remove the cartridge. - To prevent water leaks from the lter opening, pull the cartridge straight out while removing it.

6. Press and hold Filter Reset on the main

panel for 3 seconds to reset the life cycle detector. The Filter Reset indicator ( ) turns off.

7. When you are done replacing the lter,

open the water valve and run water through the dispenser for about 7 minutes. This is to remove impurities and air from the water line. NOTE

• A newly installed lter may cause the water dispenser to spurt water briey. This is because air has entered the waterline.

• The replacement process may cause the water dispenser to drip for a short period of time. If it drips, simply wipe up any water on the oor with a dry towel. Reverse osmosis water ltration system The water pressure of the water supply system to a reverse osmosis water ltration system must be between 35 psi and 120 psi (241 kPa and 827 kPa). The water pressure of the reverse osmosis water ltration system to the refrigerator’s cold water line must be at least 40 psi (276 kPa). If the water pressure is below these specications:

• Check if the sediment lter in the reverse osmosis system is blocked. Replace the lter if necessary.

• Rell the water tank in the reverse osmosis system with water.

• If your refrigerator has a water lter, it may further reduce the water pressure when used in conjunction with a reverse osmosis system. Remove the water lter. For more information or servicing, contact a licensed plumbing professional. Ordering a new lter To purchase a new water lter, contact a local Samsung service center or visit www. samsungparts.com on the web. LED Lamps To replace the lamps of the refrigerator, contact a local Samsung service center. WARNING

• The lamps are not user-serviceable. Do not attempt to replace a lamp yourself. This can cause electric shock. Untitled-4 78 2019-05-14 11:49:48English 79 Troubleshooting Before calling for service, review the symptoms and recommended solutions below. If none of the suggested solutions resolve your problem, please visit our website at www. samsung.com or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits in which no defects were found. General Temperature Symptom Possible causes Solution Fridge/freezer does not operate. Fridge/freezer temperature is warm.

• Power cord is not plugged in properly.

• Properly plug in the power cord.

• Temperature control is not set correctly.

• Set the temperature lower.

• Refrigerator is located near a heat source or direct sunlight.

• Keep the refrigerator away from direct sunlight or a heat source.

• Not enough clearance between refrigerator and nearby walls or cabinets.

• Make sure there is a gap of at least 2.5 inches (5 cm) between the refrigerator back and sides and any nearby walls or cabinets.

• Energy Saver mode is activated.

• Deactivate Energy Saver mode.

• The refrigerator is overloaded. Food is blocking the refrigerator vents.

• Do not overload the refrigerator. Do not allow food to block vents. Fridge/freezer is over-cooling.

• Temperature control is not set correctly.

• Set the temperature higher. Troubleshooting Untitled-4 79 2019-05-14 11:49:48Troubleshooting English80 Troubleshooting Symptom Possible causes Solution Interior wall is hot.

• Refrigerator has heat-proof piping in the interior wall.

• To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure. Odors Symptom Possible causes Solution Refrigerator has odors.

• Clean the refrigerator and remove any spoiled food.

• Food with strong odors.

• Make sure strong smelling food is wrapped airtight. Frost Symptom Possible causes Solution Frost around the vents.

• Food is blocking the vents.

• Make sure no food blocks the refrigerator vents. Frost on interior walls.

• Door is not closed properly.

• Make sure food does not block the door. Clean the door gasket. Fruits or vegetables are frozen.

• Fruits or vegetables are stored in the FlexZone™.

• Do not store most kinds of fruit or vegetables in the FlexZone™. Untitled-4 80 2019-05-14 11:49:48English 81 Troubleshooting Condensation Symptom Possible causes Solution Condensation forms on the interior walls.

• If door is left open, moisture enters the refrigerator.

• Remove the moisture and do not leave a door open for extended periods of time.

• Food with high moisture content.

• Make sure food is wrapped airtight. Water/ice (dispenser models only) Symptom Possible causes Solution Water ow is weaker than normal.

• Water pressure is too low.

• Make sure the water pressure is between 20 and 120 psi. Ice maker makes a buzzing sound.

• The ice maker function is activated, but the water supply to the refrigerator has not been connected.

• Press Ice Maker. Ice maker does not make ice.

• Ice maker has just been installed.

• You must wait for 12 hours for the refrigerator to make ice.

• Freezer temperature is too high.

• Set the freezer temperature below 0 °F (-18 °C) or -4 °F (-20 °C) in warm ambient air.

• Dispenser panel Lock is activated.

• Deactivate dispenser panel Lock.

• Ice maker is off. • Turn on the ice maker. Untitled-4 81 2019-05-14 11:49:48Troubleshooting English82 Troubleshooting Symptom Possible causes Solution Ice does not dispense.

• Ice may jam if the ice dispenser is not used for a long time (approx. 3 weeks).

• If you won't be using the refrigerator for a long time, empty the ice bucket and turn off the ice maker.

• Ice bucket is not properly inserted.

• Make sure the ice bucket is properly inserted.

• Water line is not connected properly or water supply is not on.

• Check if the water line is installed correctly. Check if the water line stop cock is closed. Water does not dispense.

• Water line is not connected properly or water supply is not on.

• Check if the water line is installed correctly. Check if the water line stop cock is closed.

• Dispenser panel Lock is activated.

• Deactivate dispenser panel Lock.

• A third-party water lter was installed.

• Use only Samsung-provided or approved lters.

• Unapproved lters may leak and damage the refrigerator.

• Water lter indicator turns on or blinks.

• Replace the water lter. After replacing, reset the lter indicator sensor. Untitled-4 82 2019-05-14 11:49:49English 83 Troubleshooting Do you hear abnormal sounds from the refrigerator? Before calling for service, review the information below. If you still have questions about sounds your refrigerator is making, please call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits related to normal operating sounds in which no defects were found. These sounds are normal.

• When starting or ending an operation, the refrigerator may make sounds similar to a car engine ignition. As the operation stabilizes, the sounds will decrease. Clicking! or Chirping! Buzzing!

• While the fan is operating, these sounds may occur. When the refrigerator reaches the set temperature, the fan sound will stop. SSSRRR!Whir! Untitled-4 83 2019-05-14 11:49:49Troubleshooting English84 Troubleshooting

• During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds. HiSS!

• As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds. Bubbling!

• As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working. Cracking!

• For ice maker models: When the water valve opens to ll the ice maker, you may hear a buzzing sound.

• Due to pressure equalizing when you open and close the refrigerator door, you may hear a whooshing sound. Untitled-4 84 2019-05-14 11:49:49English 85 Troubleshooting SmartThings Symptom Action Could not nd “SmartThings” in the app market.

• The SmartThings app is not available for some tablets, iPads, and smartphones: - That support [Android] OS 6.0 or higher. (mimimum 2 GB RAM Size) - That support [iOS] 10.0 or higher/iPhone 6 or higher. The SmartThings app fails to operate.

• The SmartThings app is available for applicable models only.

• The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models. The SmartThings app is installed but is not connected to my refrigerator.

• You must log into your Samsung account to use the app.

• Make sure that your router is operating normally.

• If you have not connected your refrigerator to the SmartThings App after the app was installed, you must make the connection using the device registration function of the app. Could not log into the app.

• You must log into your Samsung account to use the app.

• If you don’t have a Samsung account, follow the app’s onscreen instructions to create one. An error message appears when I try to register my refrigerator.

• Easy Connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again. The SmartThings app is successfully connected to my refrigerator but does not run.

• Exit and restart the SmartThings app or disconnect and reconnect the router.

• Unplug the power cord of the refrigerator, and then plug it in again after 1 minute. Untitled-4 85 2019-05-14 11:49:49Troubleshooting English86 Troubleshooting Samsung Family Hub Symptom Action Could not nd “Samsung Family Hub” in the app market.

• The Samsung Family Hub app is not available for some tablets, iPads, and smartphones: - That support [Android] OS 6.0 or higher. (mimimum 2 GB RAM Size) - That support [iOS] 10.0 or higher/iPhone 6 or higher. Could not log into the app.

• You must log into your Samsung account to use the app.

• If you don’t have a Samsung account, follow the app’s on- screen instructions to create one. Untitled-4 86 2019-05-14 11:49:50English 87 Troubleshooting Smart Grid (applicable models only) Symptom Action What Do I Need to use the Energy Management and Smart Grid functions? To use the Smart Grid (Demand Response) and Energy Management functions on your refrigerator, you need the following: Devices

• A wireless access point (router)

• A Samsung Energy Management-supported refrigerator

• A smartphone Registration

• Connect your refrigerator to your home Wi-Fi network.

• Register for the EMS service with your electric company. Your electric company must have an EMS (Energy Management System) supporting SEP (Smart Energy prole). App

• Download the SmartThings app from the Google Play Store, Apple App Store, or Samsung Galaxy Apps.

• Install and run the SmartThings app on your smartphone. Why isn’t the Energy Management function working normally?

• Make sure that your home router is operating normally with a proper connection and proper Internet service.

• Make sure that the refrigerator is connected to the AP (router). Checkpoints

• Connect your smartphone to the router (AP, Access Point), and then check if you can browse the Internet on the smartphone. Why isn’t the Delay Defrost Capability working normally?

• Make sure that your home router is operating normally with a proper connection and proper Internet service. Untitled-4 87 2019-05-14 11:49:50Troubleshooting English88 Troubleshooting LCD Symptom Action Cannot connect to my TV.

• This refrigerator can connect only with the following Samsung Smart TVs J/K/MU6400 series or above launched in 2015~2017; NU7400 series or above launched in 2018; Q60R series or above launched in 2018. Please check the model of your TV before attempting to connect.

• Network connections may suffer temporary interruptions. Turn your TV off, and then try again. The inner view picture looks bulged out or incomplete.

• The edges of the inner view may look bulged out. The bulging is caused by the convex lens of the camera.

• The inner view may be incomplete due to the blind spots on the left and right corners or be screened depending on the layout of food items. Make sure to place food items in the front center. The displayed measurement on the Fridge Manager is not correct.

• The displayed conditions may differ from the actual temperature and humidity. Untitled-4 88 2019-05-14 11:49:50English 89 LIMITED WARRANTY (U.S.A.) SAMSUNG REFRIGERATOR LIMITED WARRANTY TO ORIGINAL CONSUMER PURCHASER WITH PROOF OF PURCHASE This SAMSUNG brand product, as supplied and distributed by Samsung Electronics America, Inc. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of: One (1) year parts and labor Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only This limited warranty is valid only on products purchased and used in the United States that have been installed, operated, and maintained according to the instructions attached to or furnished with the product. To receive warranty service, the purchaser must contact SAMSUNG at the address or phone number provided below for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center to receive warranty service. SAMSUNG will provide in-home service within the contiguous United States during the warranty period at no charge, subject to availability of SAMSUNG authorized servicers within the customer’s geographic area. If in-home service is not available, SAMSUNG may elect, at its option, to provide transportation of the product to and from an authorized service center. If the product is located in an area where service by a SAMSUNG authorized servicer is not available, you may be responsible for a trip charge or required to bring the product to a SAMSUNG authorized service center for service. To receive in-home service, product must be unobstructed and accessible to the service agent. During the applicable warranty period, a product will be repaired, replaced, or the purchase price refunded, at the sole option of SAMSUNG. SAMSUNG may use new or reconditioned parts in repairing a product, or replace the product with a new or reconditioned product. Replacement parts and products are warranted for the remaining portion of the original product’s warranty or ninety (90) days, whichever is longer. All replaced parts and products are the property of SAMSUNG and you must return them to SAMSUNG. Untitled-4 89 2019-05-14 11:49:50LIMITED WARRANTY (U.S.A.) English90 This limited warranty covers manufacturing defects in materials or workmanship encountered in normal household, noncommercial use of this product and shall not cover the following: damage that occurs in shipment, delivery, installation, and uses for which this product was not intended; damage caused by unauthorized modication or alteration of the product; product where the original factory serial numbers have been removed, defaced, changed in any way, or cannot be readily determined; cosmetic damage including scratches, dents, chips, and other damage to the product’s nishes; damage caused by abuse, misuse, pest infestations, accident, re, oods, or other acts of nature or God; damage caused by use of equipment, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG; damage caused by incorrect electrical line current, voltage, uctuations and surges; damage caused by failure to operate and maintain the product according to instructions; in-home instruction on how to use your product; and service to correct installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e., house wiring, fuses, or water inlet hoses). The cost of repair or replacement under these excluded circumstances shall be the customer’s responsibility. Visits by an authorized servicer to explain product functions, maintenance or installation are not covered by this limited warranty. Please contact SAMSUNG at the number below for assistance with any of these issues.

EXCLUSION OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specic rights, and you may also have other rights, which vary from state to state. Untitled-4 90 2019-05-14 11:49:50English 91

LIMITATION OF REMEDIES

YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT REPLACEMENT, OR REFUND OF THE PURCHASE PRICE AT SAMSUNG’S OPTION, AS PROVIDED IN THIS LIMITED WARRANTY. SAMSUNG SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO TIME AWAY FROM WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELING EXPENSES, LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specic rights, and you may also have other rights, which vary from state to state. SAMSUNG does not warrant uninterrupted or error-free operation of the product. No warranty or guarantee given by any other person, rm, or corporation with respect to this product shall be binding on SAMSUNG. To obtain warranty service, please contact SAMSUNG at: Samsung Electronics America, Inc. 85 Challenger Road Ridgeeld Park, NJ 07660 1-800-SAMSUNG (726-7864) www.samsung.com/us/support Untitled-4 91 2019-05-14 11:49:50English92 Warranty Information (CANADA) If your refrigerator needs service Do not hesitate to call any Samsung Authorized Service Center nearby giving them your name, address and telephone number if your product is not functioning properly. Limited Warranty for Original Purchaser This Samsung product is warranted by Samsung Electronics Canada Inc. (hereafter referred to as SECA) against manufacturing defects in material or workmanship for the following periods: Labor : 1 year (in-home) Parts : 1 year Inverter Compressor : 10 years (Part only) SECA further warrants that if this product fails to operate properly within the specied warranty period and the failure is due to improper workmanship or defective material, SECA will repair or replace the product at its option. In-home service is not available in all areas. Contact us to nd out if in-home service is currently available in your area by using the contact information at the back of this warranty. All warranty repairs or part replacements must be performed by a SECA Authorized Service Center. (To nd the nearest SECA Service Center, call 1-800-SAMSUNG (7267864) or visit our web site at www.samsung.com/ca) Obligation to the Original Owner The original dated sales receipt must be retained by the customer and is the only acceptable proof of purchase. It must be presented to a SECA Authorized Service Center at the time service is requested before warranty services are rendered. On all carry-in models, transportation to and from the Authorized Service Center is the responsibility of the customer. Untitled-4 92 2019-05-14 11:49:50English 93 Exclusions of the Warranty This warranty does not cover damage due to accident, re, ood, and/or other Acts of God, misuse, incorrect line voltage, improper installation, improper or unauthorized repairs, commercial use, or damage that occurs during shipping. Customer adjustments which are explained in this owners manual are not covered under the terms of this warranty. This warranty will automatically be voided for any unit found with a missing or altered serial number. This warranty is valid only on products purchased and used in Canada.

SAMSUNG CUSTOMER CARE CENTER

Samsung Electronics Canada Inc. 2050 Derry Road West Mississauga, Ontario L5N 0B9 Canada 1-800-SAMSUNG (726-7864) www.samsung.com/ca/support (English) www.samsung.com/ca_fr/support (French) Untitled-4 93 2019-05-14 11:49:50English94 Regulatory Notice FCC Notice FCC CAUTION: Any changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Contains Transmitter Module FCC ID: A3LCCBP730Q This device complies with Part 15 of FCC Rules. Operation is Subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received including interference that cause undesired operation. For products available in the US and Canadian markets, only channels 1~11 are available. You cannot select other channels. FCC STATEMENT: This equipment has been tested and found to comply within the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment to an outlet that is on a different circuit than the receiver.

• Consult the dealer or an experienced radio/TV technician for help. FCC RADIATION EXPOSURE STATEMENT: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated so there is at least 8 inches (20 cm) between the radiator and your body. This device and it’s antennas must not be co-located or operated in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedures. Untitled-4 94 2019-05-14 11:49:50English 95 IC Notice Contains Transmitter Module IC: 649E-CCBP730Q The term “IC” before the radio certication number only signies that Industry Canada technical specications were met. Operation is subject to the following two conditions : (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada. For products available in the US and Canadian markets, only channels 1~11 are available. You cannot select other channels. IC RADIATION EXPOSURE STATEMENT: This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated so there is at least 8 inches (20 cm) between the radiator and your body. This device and it’s antennas must not be co-located or operated in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedures.

SAVE THESE INSTRUCTIONS

Untitled-4 95 2019-05-14 11:49:50English96 Model RF22R7551SR Variant Model RF22R7551** (The symbol “*” can be any alphanumeric character.) Responsible Party - U.S. Contact Information Samsung Electronics America, Inc. 85 Challenger Road. Ridgeeld Park. NJ 07660 Phone: 1-800-SAMSUNG (726-7864) FCC Compliance Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Untitled-4 96 2019-05-14 11:49:50Memo Untitled-4 97 2019-05-14 11:49:50Memo Untitled-4 98 2019-05-14 11:49:50Memo Untitled-4 99 2019-05-14 11:49:50Scan the QR code* or visit www.samsung.com/spsn to view our helpful How-to Videos and Live Show