PerfectWall PW3500 - Outdoor blind DOMETIC - Free user manual and instructions

Frequently Asked Questions - PerfectWall PW3500 DOMETIC

USER MANUAL PerfectWall PW3500 DOMETIC

• This manual must be read and understood before use, adjustment, cleaning and maintenance. This unit must be installed by a qualified service technician. Incorrect installation can lead to severe injury. Modification of this product can be extremely hazardous and could result in personal injury or property damage.
  These instructions must stay with unit. Owner read carefully.

Table of contents

1 Explanation of symbols 8
2 Important safety instructions 9
3 Intended use 11
4 Accessories 12
5 Technical description 13
6 Operating the awning. 13
7 Adjusting the awning 20
8 Cleaning and maintenance 24
9 Warranty 26

10 Disposal 26
11 Troubleshooting 27
12 Technical data 29

1 Explanation of symbols

WARNING!

Safety instruction: Failure to observe this instruction can cause fatal or serious injury.

NOTICE!

Failure to observe this instruction can cause material damage and impair the function of the product.

Fig. 1 5, page 3: This refers to an element in an illustration. In this case, item 5 in figure 1 on page 3.

NOTE

Supplementary information for operating the product.

Action: This symbol indicates that action is required on your part. The required action is described step-by-step.
This symbol describes the result of an action.

2 Important safety instructions

Please observe the prescribed safety instructions and stipulations from the vehicle manufacturer and service workshops.

The manufacturer accepts no liability for damage in the following cases:

• Damage to the product resulting from mechanical influences and excess voltage
• Alterations to the product without express permission from the manufacturer
• Use for purposes other than those described in the operating manual

Observe the following warnings:

WARNING!

• Make sure that water or snow does not accumulate on the fabric. Otherwise this could damage the awning or the awning arms could collapse and cause severe injury or fatality.
• Do not open the awning while driving.
• Do not open the awning in strong wind or snowfall.
• Retract the awning if strong wind, heavy rain or snowfall is expected.
• Do not approach awning
• if left open during high winds,
• if water has pooled,
• if snow accumulated,
• if heavy debris is on awning fabric. The awning could move unpredictably, become unstable, and bend or collapse.
• Do not leave the extended awning unattended. Retract the awning before leaving your location.
• Do not use the awning if it or the connection cable shows visible signs of damage. Always have any damage repaired by a service partner in the respective country (addresses on the back of the manual).
• Do not use the awning if the wind sensor does not work.

• Before starting your journey, check that the awning is fully retracted. Never move the vehicle when the awning is open.

• Do not drive the vehicle if the fabric is damaged or torn, even if the awning has been properly retracted. The awning arms are held in place by the fabric. If the fabric rips while driving, the awning will suddenly shoot out. This can lead to serious injury. Secure the awning so that it cannot extend quickly and unexpectedly during transit.

• If the connection cable for the awning is damaged, it must be replaced by an electrician.
• Disconnect the power supply with the external on/off switch before you clean the vehicle in the vicinity of the awning, or if you clean the awning itself.
• Keep a safe distance away from the awning when having barbecues or open fires. The fabric can be damaged by heat or catch fire.
• Persons (including children) whose physical, sensory or mental capabilities or whose lack of experience and knowledge prevent them from using the device safely should not use it without supervision or instruction by a person responsible for their safety.
• Electrical devices are not toys.

Always keep the remote control out of the reach of children.

Children must be supervised to ensure that they do not play with the device.

NOTICE!

• Park the motorhome or caravan so that no debris (branches, leaves or similar) can get onto the fabric. If the wind sensor is triggered by a strong wind, the awning retracts automatically and any debris lying on the fabric can result in damage to the awning.
• The fabric edges of the awning should not hang down and must be taut at all times. If the fabric hangs down, it could rub on the arms and get damaged.

Readjust the outer limit if the fabric hangs down when the awning is fully extended.

On long awnings the fabric may sag in the middle.

• Only retract the awning, when the fabric is free of debris (branches, leaves or similar). Otherwise the awning can be damaged when it is retracted.

• Keep the awning free of debris to avoid abrasion, stains and mildew.

• Only retract the awning wet in case of safety issues. After this open it as soon as possible to dry. Otherwise the awning could become mildewed, or discoloured, or stained.
• Never pull an awning arm or the cover down to drain water off the awning. This can bend the awning and impair its function.
• Do not hang any objects on the awning, on the front cover or the awning arms.
• Do not use any sprays (e.g. insect repellent, hairspray) near the awning. This will soil the fabric or the water-repellent effect of the fabric will be lost.
• Do not exceed the rated operating time of 5 min/hour.

3 Intended use

The Dometic PerfectWall Awning Type PW3500 is suitable for installing on motorhomes or caravans.

The awning may only be used whilst the vehicle is stationary.

4 Accessories

Available as accessories (not included in the scope of delivery):

Description Item number
Dometic Light LK120	9106504018
LED illumination with remote control for fitting on the awning arms
MyRoom Standard	9103500698
length: 3.5 m, height: 2.25 – 2.5 m
MyRoom Standard	9103500699
length: 4 m, height: 2.25 – 2.5 m
MyRoom Standard	9103500700
length: 4.7 m, height: 2.25 – 2.5 m
MyRoom Tall	9103500701
length: 3.5 m, height: 2.51 – 2.85 m
MyRoom Tall	9103500702
length: 4 m, height: 2.51 – 2.85 m
MyRoom Tall	9103500703
length: 4.7 m, height: 2.51 – 2.85 m
Side panel SP22	9103501069
Shade View, white, 3 m	9108677349
Shade View, white, 4.5 m	9108677357
Shade View, blue, 3 m	9108677353
Shade View, blue, 4.5 m	9108677361
WeatherKit 9103500743

5 Technical description

Domatic PerfectWall PW3500 is a support-free awning. It can be extended and retracted electronically with the remote control.

It is retracted automatically in very strong winds by a built-in wind sensor. If the awning has been retracted automatically, it can only be extended again after 60 seconds.

Light rainfall can easily drain off, as one side of the awning hangs slightly lower when extended (fig. 1, page 3).

Control elements of the remote control (fig. 2, page 3)

Item Description

1 Retract awning
2 S t o p
3 Extend awning
4 Switching the LED light on and off (accessory)
5 Operation LED

6 Operating the awning

Observe the safety instructions in chapter "Important safety instructions" on page 9.

NOTE

• When the vehicle engine is started, the awning retracts automatically. While the vehicle engine is running, the awning is blocked and cannot be extended.
  The receiver beeps once when it is switched on.
• Remote control operation can be affected by interference if another device is being used nearby on the same frequency.
• Keep the remote control in a safe place while you are driving. The magnet in the holder is not designed for severe shocks such as sudden braking.

6.1 Note on the vehicle location

Observe the following when setting up the vehicle, to avoid injury and damage:

WARNING!

• Keep a sufficient distance from objects or other vehicles. Once it is extended, it should be at least 40~cm away from other objects and vehicles.

NOTICE!

• Park the vehicle so that no debris (branches, leaves or similar) gets on to the fabric. If the wind sensor is triggered by a strong wind, the awning retracts automatically and any debris lying on the fabric can result in damage to the awning.
• Keep the awning free of debris to avoid abrasion, stains and mildew.

6.2 Extending the awning

WARNING! Beware of injury

Keep a sufficient distance from objects or other vehicles. Once it is extended, it should be at least 40~cm away from other objects and vehicles.

Briefly press the button.

✓The awning extends all the way.

NOTICE! Beware of damage

Make sure that the fabric edges are taut and do not hang down. If the fabric hangs down, it could rub on the arms and get damaged. Readjust the outer limit if the fabric hangs down when the awning is fully extended.

On long awnings the fabric may sag in the middle.

6.3 Retracting the awning

NOTICE! Beware of damage

• Only retract the awning, when the fabric is free of debris (branches, leaves or similar). Otherwise the awning can be damaged when it is retracted.
• Keep the awning free of debris to avoid abrasion, stains and mildew.
• When retracting the awning, make sure that any branches or other objects are not trapped in it.

Remove any debris (branches, leaves or similar) lying on the fabric.

Briefly press the button.

✓The awning retracts.
Double-check that the awning is fully retracted before starting your journey. The front cover should rest closely alongside the housing.

NOTICE! Beware of damage

If the awning is retracted when wet, extend it again at the next opportunity and let the fabric dry out. If the wet fabric stays rolled up for a long time it becomes mildewed and can stain.

6.4 Testing the wind sensor

WARNING!

• The wind sensor is a safety-related part. Malfunctioning of the wind sensor can lead to fatality or serious injury, as well as serious damage to your vehicle.
• Test the wind sensor before each journey and at regular intervals.
• Do not change any settings on the wind sensor. A change in the default settings can cause the wind sensor to malfunction and lead to fatality and serious injury, as well as serious damage to your vehicle.

NOTE

Any change made to the default setting will invalidate the warranty.

To test the wind sensor, proceed as follows:

Briefly press the button.
✓The awning extends all the way.
Move the front cover (fig. 4 1, page 3) for about 8 seconds approx. 75 to 100~mm repeatedly back and forth to simulate vibrations from the wind.
✓The awning retracts automatically all the way.

If the awning does not retract automatically

Check the battery status of the wind sensor and replace if necessary, see chapter "Changing the batteries in the wind sensor" on page 17.
Test the wind sensor again.
If the wind sensor does not work and the awning does not retract automatically, reprogram it, see chapter "Reprogramming the wind sensor" on page 20.
Test the wind sensor again.
If the wind sensor does not work after reprogramming, contact your service partner.

6.5 Changing the battery in the remote control

NOTE

If the LED in the remote control does not light up after pressing one of the buttons, the remote control battery is flat.

Open the housing of the remote control (fig. 3 1, page 3).
Remove the old battery from the holder.
Insert the new CR2450 (3 V) battery type into the holder with the positive terminal facing upwards.
Reassemble the remote control.

Protect the environment!

Do not dispose of any batteries with general household waste. Return defective or used batteries to your retailer or dispose of them at collection points.

6.6 Changing the batteries in the wind sensor

NOTE

When the batteries of the wind sensor are running low, the wind sensor indicates this with a brief beep tone which is repeated every 5 seconds.

The awning also retracts automatically after 30 minutes, even if it is not windy.

Extend the awning if required.
Move the wind sensor (fig. 5 1, page 4) on the inside of the front cover to the left and take it off.
Release the sensor insert (fig. 6 A, page 4).
Remove the sensor insert from the housing (fig. 6 B, page 4).

NOTE

Do not use rechargeable batteries.

Replace the used batteries with new AAA or LR03 (1.5 V) alkaline batteries (fig. 6 C, page 4). Make sure the polarity is correct.

✓ Once the new batteries have been inserted correctly, a brief beep tone is emitted.

If this does not happen, check the positioning of the batteries.

Protect the environment!

Do not dispose of any batteries with general household waste.

Return defective or used batteries to your retailer or dispose of them at collection points.

Test the wind sensor (chapter "Testing the wind sensor" on page 16).
If the wind sensor does not work, reprogramme it (chapter "Reprogramming the wind sensor" on page 20).

6.7 Closing the awning manually in emergencies

If the awning is damaged, the motor is faulty or the power supply is unavailable, the awning can be closed manually.

To do this, you need the following tools:

• Flat screwdriver
• 10-mm open-ended or ring spanner.

WARNING!

Disconnect the awning from the power before you start the procedure. Otherwise the awning could start working again unexpectedly. The awning motor could rotate the hexagonal shaft causing the tool to spin uncontrollably and lead to serious injury or cause serious damage to your vehicle.

Use a screwdriver to loosen the two lugs (fig. 2, page 5) on the left-hand cap (fig. 1, page 5) and remove the cap.
Turn the hexagonal shaft (fig. 8 1, page 5) clockwise with a 10mm open-ended or ring spanner, until the awning is fully retracted.

NOTE

• Due to its design, the awning is not able to retract as far manually, as it can in the electric mode. A gap remains between the front cover and the housing. This does not affect safety.
• When the awning has been retracted manually, the settings are no longer correct. After repair, the awning needs to be reset, see chapter "Resetting the motor and remote control" on page 22.

Put on the left-hand cap.

Contact the service partner in the respective country to get the awning repaired.

6.8 Switching the LED light on and off (accessory)

If the awning is fitted with an LED light (max. 30 W), you can use the remote control to switch the light on and off as follows:

Press the button to switch on the LED light.
Press the button again to switch off the LED light.

7 Adjusting the awning

7.1 Resetting the outer limit

The optimum outer limit of the awning is set by default. Over time, the setting for the outer limit can become incorrect. The awning then fails to extend fully or far enough so that the fabric hangs down.

Reset the outer limit as follows:

Extend the awning all the way until it stops.
Turn the lower control knob on the motor (fig. 9 1, page 6) anti-clockwise to extend the stop limit further.
Turn the lower control knob on the motor (fig. 9 1, page 6) clockwise to reduce the stop limit inwards.
Retract and extend the awning a little to check the setting.
Repeat the setting if necessary.

7.2 Reprogramming the wind sensor

The wind sensor is set to the receiver and the remote control by default. The wind sensor must be reprogrammed in the following cases:

• If the wind sensor no longer responds.
• If the wind sensor has been replaced.
  -If a new remote has been reprogrammed.
  After the receiver and remote control have been reset.

How to reprogramme the wind sensor:.

Step 1: Remove the wind sensor and sensor unit

Briefly press the button.
✓The awning extends all the way until it stops.
Push the wind sensor (fig. 5 1, page 4) to the left on the inside of the front panel and remove it.
Unlatch the sensor unit (fig. 6 A, page 4) and take it out of the housing.

Step 2:Programme the wind sensor

Turn the knob for setting the sensitivity (fig. 6 2, page 4) to "0".

Press the programming button in the battery compartment of the remote control (fig. 3 2, page 3).
The receiver beeps once briefly.
✓The awning moves twice briefly.
Press the programming button directly afterwards in the battery compartment of the remote control (fig. 3 2, page 3).
The receiver beeps once briefly.
Press the programming button on the wind sensor (fig. 6 1, page 4) once briefly.
The sensor beeps once briefly.
✓The awning moves twice briefly.
The receiver beeps five times briefly.
✓The wind sensor is now linked to the awning.
Turn the knob for setting the sensitivity (fig. 6 2, page 4) to "3".

Step 3: Insert the wind sensor and sensor unit and check the sensor

Insert the sensor unit in the housing.
Install the wind sensor on the inside of the front panel.
Test the wind sensor by moving the front panel approx. 10cm up and down quickly in the middle for 8 seconds (fig. 4, page 3).

✓The awning retracts.
The wind sensor is correctly programmed and the procedure is complete.
If the awning fails to retract, repeat the programming.

7.3 Resetting the motor and remote control

The motor and the remote control are adjusted to each other at the factory. Motor and remote control must be reset in the following cases:

• If the awning does not respond to the remote control commands
• If the remote control or the receiver have been changed.

Step 1: Check the remote control battery

Check whether the remote control battery is discharged or not: Simply press a button on the remote control.
✓The LED on the remote control lights up briefly.

If the LED does not light up, the battery is dead. Replace the battery, see chapter "Changing the battery in the remote control" on page 17

Step 2: Check the motor and remote control

Check whether the motor and remote control are working: Briefly press the button.
✓The awning extends all the way until it stops.

If the awning does not respond, does not extend all the way or stop after you release the button, proceed with step 3.

Step 3: Reprogramming the motor and remote control

Switch off the awning power supply with the main switch for 10 seconds.
Switch the power supply on again.
The receiver beeps once briefly.
Press the programming button briefly within 4 seconds in the battery compartment of the remote control (fig. 3 2, page 3).

The receiver beeps once briefly.

Press the programming button again briefly in the battery compartment of the remote control (fig. 3 2, page 3).
The receiver beeps once briefly.
Briefly press the button.
The receiver beeps four times briefly.
✓The awning moves twice briefly.
✓The remote control and awning are now adjusted to each other.
Check the function of the awning, see chapter "Retracting the awning" on page 15 and chapter "Extending the awning" on page 14.
If the awning fails to respond to the remote control, repeat step 3.
Reprogramme the wind sensor, see chapter "Reprogramming the wind sensor" on page 20.

8 Cleaning and maintenance

8.1 Cleaning

WARNING!

Disconnect the awning from the power before you clean the awning.

NOTICE! Beware of damage

• Never clean the awning with a high-pressure cleaner.
• Do not use abrasive cleaning agents or hard objects during cleaning, as these can damage the product.
• Never clean the remote control under running water or in dish-water.

Remove any debris (branches, leaves or similar) lying on the fabric to avoid abrasion, stains and mildew. Furthermore the awning can be damaged when it is retracted.

Clean the awning fabric regularly to remove any dirt and dust:

• To do this, use water with 30g detergent and 30g bleach for 10 litres of water.
• Soap down the fabric and leave the liquid to soak in for five minutes.
• Rinse thoroughly with clean water.
  Make sure that the cleaning liquid and bleach is completely washed off. Otherwise it can damage the fabric.
• Leave the fabric to dry.

Clean the remote control with a damp cloth from time to time.

8.2 Lubricating

If required, lubricate the joints of the awning with Teflon adhesive lubricant.

8.3 Checking

WARNING!

Do not operate awning if adjustments or repairs are necessary. If you discover any damage, contact the service partner in the respective country (addresses on the back of the manual).

Frequently examine awning for imbalance, or signs of wear or damage to cables and other critical parts.

Check the awning regularly:

• Is the fabric undamaged?
• Are the arms and front cover undamaged and free from any signs of wear?
• Does the awning close properly?

8.4 Tighten up the screws on the shoulder joint (fig. 10, page 6)

The screws on the shoulder joint must be tightened up after being used initially:

• after the first holiday using the awning
• after driving 20000 kilometres or six months after the awning was mounted (whichever occurs first)

The three screws on the shoulder joint also need to be checked during the routine vehicle inspection.

Contact your service partner to tighten up the screws.

Instructions for servicing:

NOTICE!

The awning arms must not bear any load. This is to prevent the fastening torque of the screws from being distorted.

Lift up the front panel slightly so that the hinge is not bearing any load.
Tighten both central screws with 20 - 22Nm
Tighten both lower screws with 16 - 18Nm

8.5 Patching small holes in the fabric

You can patch any small holes in the fabric or parts where the coating has come off:

Use the repair kit (item no. 9103104019).

Proceed as described in the instructions provided.

9 W a r r a n t y

The statutory warranty period applies. If the product is defective, please contact your retailer or the manufacturer's branch in your country (see the back of the instruction manual for the addresses).

For repair and guarantee processing, please include the following documents when you send in the device:

A copy of the receipt with purchasing date
A reason for the claim or description of the fault

10 Disposal

Place the packaging material in the appropriate recycling waste bins wherever possible.

If you wish to finally dispose of the product, ask your local recycling centre or specialist dealer for details about how to do this in accordance with the applicable disposal regulations.

Protect the environment!

Do not dispose of any batteries with general household waste. Return defective or used batteries to your retailer or dispose of them at collection points.

11 Troubleshooting

NOTE

If you are not able to rectify faults with the help of the following table, please contact the service partner in the respective country (addresses on the back of the manual).

Problem Possible cause Suggested remedy

Awning does not retract automatically in strong winds.	The batteries in the wind sensor are flat.	Replace the batteries (see chapter “Changing the batteries in the wind sensor” on page 17).
	The wind sensor is not programmed properly.	Turn the knob for setting the sensitivity (fig. 6 2, page 4) to “3”.
Awning retracts automatically in light winds.	The wind sensor is not programmed properly.	Turn the knob for setting the sensitivity (fig. 6 2, page 4) to “3”.
Awning retracts automatically after 30 minutes, even if it is not windy. The wind sensor beeps every 5 seconds.	The batteries in the wind sensor are almost flat.	Replace the batteries (see chapter “Changing the batteries in the wind sensor” on page 17).
Awning retracts automatically after 60 minutes, even if it is not windy.	Wind sensor is missing or not properly attached onto the base plate	Push the wind sensor onto the base plate until it clicks into place.

Problem Possible cause Suggested remedy

The motor is not responding to the remote control.

The switch-on delay is active. If the awning has been retracted automatically by the wind sensor, it can only be extended again after 60 seconds.

Wait for this time to elapse or switch the power supply to the awning off and on again to bypass the switch-on delay. Only extend again, if the wind is not present any more.

The remote control battery is flat.

Briefly press the or button. If the remote control LED does not light up, the battery is flat.

Replace the battery (see chapter "Changing the battery in the remote control" on page 17).

The remote control is not properly set to the motor.

Reset the motor and the remote control, see chapter "Resetting the motor and remote control" on page 22.

No power supply available.

Check the electrical connections.

The motor is defective. Retract the awning manually, see chapter "Closing the awning manually in emergencies" on page 18, and contact the service partner in the respective country.

Awning does not fully extend or extends too far (fabric sags at ends).

The outer limit is not properly set.

Reset the outer limit, see chapter "Resetting the outer limit" on page 20.

12 Technical data

12.1 Electrical Data

	PW3500
Motor Rating
Rated voltage:	12 V== (11 – 15 V)
Rated current:	4.4 A
Rated power:	52.8 W
Rated torque:	20 Nm
Rated speed:	14 min-1
Rated operating time: 5 min/hour

12.2 Mechanical Data

	PW3500
Width: 257 cm 309 cm 35	1 cm
Extended: 175 cm 225 cm	250 cm
Weight: 24.5	kg	27.5	kg 28.8

	PW3500
Width: 401 cm 474 cm 50	1 cm
Extended: 250 cm 250 cm	250 cm
Weight: 32.6	kg	43.3	kg 45.7

Test/certificates

WARNING!

5 Description technique

6.3 Kora in markisen

OBSERVERA! Risk for skador!

7 Stalla in markisen

7.1 Stalla in nyttändlage

Anvisiningar for service:

OBSERVERA!

Dometic Australia Pty. Ltd.

1 John Duncan Court

Varsity Lakes QLD 4227

1800212121

[phone]

Mail: [e-mail]

AUSTRIA

Dometic Austria GmbH

SAV/Technique: [e-mail]

HONG KONG

WAECO Impex Ltd.

Suites 2207-2211 · 22/F · Tower 1

The Gateway 25 Canton Road,

Tsim Sha Tsui·Kowloon

[phone]

[phone]

Mail: [e-mail]

HUNGARY

Domatic Plc. Sales Office

Kérékgyarto u.5.

H-1147 Budapest

[phone]

[phone]

Domatic Italy S.r.l.

Via Virgilio, 3

I-47100 Forli

[phone]

[phone]

Mail: [e-mail]

NORWAY

Dometic Norway AS

Skolmar 24

N-3232 Sandefjord

[phone]

[phone]

Mail: [e-mail]

POLAND

Dometic Poland Sp. z o.o.

Ul. Puławska 435A

02-801 Warszawa

[phone]

[phone]

Mail: [e-mail]

RUSSIA

Dometic RUS LLC

Komsomolskaya square 6-1

107140 Moscow

[phone]

[phone]

Mail: [e-mail]

SLOVAKIA

Dometic Slovakia Sales Office Bratislava

Nadražna 34/A

SK-900 28 Ivanka pri Dunaji

[phone]

Mail: [e-mail]

SPAIN

Dometic Spain S.L.

Avda. Sierra del Guadarrama, 16

E-28691 Villanueva de la Canada

Madrid

[phone]

[phone]

Mail: [e-mail]

SWEDEN

Dometic Scandinavia AB

Gustaf Melins gata 7

Dometic Switzerland AG

Riedackerstrasse 7a

CH-8153 Rümlang (Zürich)

[phone]

[phone]

Mail: [e-mail]

TAIWAN

WAECO Impex Ltd.

Taipei Office

9F.-10, No. 1180, Zhongzheng Rd.

Zhonghe Dist., New Taipei City 23586

[phone]

[phone]

Mail: [e-mail]

UNITED KINGDOM

Dometic UK Ltd.

Dometic House The Brewery

Blandford St. Mary

Dorset DT11 9LS

[phone]

[phone]

Mail: [e-mail]

UNITED ARAB EMIRATES

Dometic Middle East FZCO

P.O.Box 17860

S-D 6, Jebel Ali Freezone

Dubai

雪+97148833858

[phone]

Mail: [e-mail]

UNITED STATES OF AMERICA

Dometic Marine Division

2000 N. Andrews Ave. Extension

Pompano Beach, FL 33069 USA

[phone]

[phone]

Mail: [e-mail]