TW1016EU - Washing machine THOMSON - Free user manual and instructions

Brand	Thomson
Model	TW1016EU
Product type	Freestanding washing machine
Washing capacity	10 kg
Maximum spin speed	1600 rpm
Energy class	A+++
Annual energy consumption	167 kWh/year
Annual water consumption	13000 L/year
Noise level (wash/spin)	56 dB(A) / 78 dB(A)
Dimensions (H × W × D)	850 × 595 × 565 mm
Power supply	220-240 V ~ 50 Hz, 2000 W
Water pressure	0.05 to 1 MPa
Wash programs	Cotton, Synthetic, Baby clothes, Jeans, Mixed, Colors, Drain, Spin, Rinse+Spin, Wool/Delicate, Quick 15 min, Sport, Hand Wash, Cotton ECO
Special functions	Delay start, Acoustic signal, Program memory, Express wash, Prewash, Extra rinse, Child lock, Anti-foam detection
Cleaning and maintenance	External surfaces, drum, detergent drawer, inlet hose, filter, drain pump
Safety	Child lock, frost protection
Installation type	Freestanding
Water connection	Cold water only, 3/4" thread
Drainage	Drain hose, height 60-100 cm
Country of origin	Not specified

Frequently Asked Questions - TW1016EU THOMSON

Why doesn't my Thomson TW1016EU washing machine start?

Check that the door is properly closed, the appliance is plugged in, and the power supply is working. Press the On/Off button then Start/Pause.

What to do if the door does not open at the end of the cycle?

The safety system may be activated. Unplug the appliance from the wall outlet for a few minutes, then plug it back in. If the problem persists, contact a repair technician.

Why are there detergent residues in the drawer after washing?

Use a detergent suitable for low-foam machines and reduce the amount of detergent. Clean the detergent drawer regularly.

The washing machine vibrates or is very noisy, what to do?

Make sure all transport bolts have been removed, the machine is level on a flat surface, and the load does not exceed the maximum capacity.

The washing machine does not drain or spin, why?

Check that the drain hose is not clogged, kinked, or placed more than 100 cm above the floor. Clean the drain pump filter. If the load is unbalanced, add some clothes.

What does error code E10 on the display mean?

Water inlet error. Open the tap, check that the inlet hose is not crushed or kinked and that water pressure is sufficient.

How to activate the child safety lock?

Press the Extra Rinse and Prewash buttons simultaneously for about 3 seconds until the indicator lights up. To deactivate, repeat the operation.

What is the maximum capacity for different fabric types?

Cotton: 10 kg, Synthetic: 5 kg, Wool: 2 kg, Delicate: 2.5 kg. Do not exceed these limits.

How to clean the drain pump?

Open the pump cover by pulling the tab, turn the cap counterclockwise and remove it. Remove foreign objects and lint, then replace the cap and cover.

What to do if the washing machine has frozen?

Unplug the appliance, pour hot water over the tap, remove the inlet hose and soak it in hot water. Pour hot water into the drum, wait 10 minutes, then plug back in.

USER MANUAL TW1016EU THOMSON

Hotline Darty France

IMPORTANT SAFETY INSTRUCTIONS 26

DESCRIPTION OF THE APPLIANCE 26

INSTALLATION 27

CONTROL PANEL 28

OPERATION 30

Washing for the first time. 30

Putting detergent in the appliance 30

Washing Clothes. 31

Delay function 31

Signal function 31

Programme memory function 32

Additional functions 32

Child lock 33

Programme chart 34

Changing the programme, temperature and spin speed

during 36

36

Bubble removal function 36

Washing Tips and Hints 36

CLEANING AND MAINTENANCE 38

Cleaning the exterior 38

Cleaning the drum 38

Repairing a frozen washing machine 38

Cleaning the detergent drawer and recess 39

Cleaning the inlet hose and the inlet filter 39

Cleaning the drain pump 39

TROUBLESHOOTING 40

TECHNICAL DATA SHEET 41

WARNING

This appliance is intended for domestic household use only and should not be used for any other purpose or in any other application, such as for nondomestic use or in a commercial environment.

If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

CAUTION: Do not connect to the hot water supply.

The openings must not be obstructed by a carpet.

The water pressure must not be less than 0.05MPa and not greater than 1 MPa.

This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

The new hose-sets supplied with the appliance are to be used; old hose-sets should not be reused.

The maximum mass of dry clothes to be used in the washing machine is 10kg .

For the details concerning the method of cleaning, please see section "Cleaning and Maintenance" on pages 37&38.

IMPORTANT SAFETY INSTRUCTIONS

• Keep the packing materials of the appliance away from children to avoid hazards.
  -Do not plug the appliance to the power supply with wet hands.
• Never touch the appliance with wet hands or feet.
  -In the event of any failure, first unplug the appliance and close the water tap. Do not attempt to repair by yourself. Please contact your authorised service agent.
  -Do not exceed the maximum loading capacity.
• The glass door becomes very hot during the washing cycle. Keep children and pets away from the appliance whilst it is in operation.
• Never force the door to open when the appliance is running.
  -Do not leave children unattended near the appliance since they might lock themselves up into it.
• Always unplug the appliance and turn off the water supply after use.

DESCRIPTION OF THE APPLIANCE

Accessories
Screw hole plug

Water inlet pipe

INSTALLATION

Unpacking

All transit bolts at the rear of the appliance and packing must be removed before using the appliance.

Keep all packaging away from children.

Keep all the transit bolts for re-use in case the appliance is to be transported again.

Positioning

Install the appliance on a flat hard floor.

Make sure that there is sufficient space for air circulation around the appliance.

Do not install the appliance on a carpeted floor.

Levelling

Level the appliance by raising or lowering the feet.

Loosen the lock nut using a spanner (not supplied) and turn the foot by hand until it contacts the floor.

Hold the foot with one hand and fasten the nut against the cabinet with a spanner.

Never put cartons, wooden blocks or similar materials under the machine to balance the irregularities on the level of the ground.

Accurate levelling prevents vibration, noise and displacement of the appliance during operation.

Water inlet

Screw one end of the inlet hose on the back of the appliance.

The appliance must be connected to a cold water supply.

Connect the other end of the inlet hose to a tap with a 3/4'' thread.

Electrical connection

Your washing machine works with 220-240V and 50Hz.

Electrical connections must be carried out by a qualified technician in compliance with the current safety regulations.

Your washing machine must be properly earthed. We will not be held responsible for any damage that may occur as a result of usage without correct earth connection.

Do not use extension leads or multi-sockets.

Water drainage

To plumb in the appliance, please use one of the following methods.

1.Push the hose firmly into a drainage standpipe.

OR

1. Connect the drain hose onto a sink outlet spigot securely.

Notes:

Make sure that the water discharge hose does not bend, buckle, is not crushed or extended.

The water drain hose should be mounted at a height of minimum 60~cm , maximum 100~cm from the ground.

CONTROL PANEL

TW1016

TW1016 EU

Left part: Programme selection knob

TW 1016

TW1016 EU

The wool wash cycle of this machine has been approved by The Woolmark Company for the washing of machine washable wool products provided that the products are washed according to the instructions on the garment label and those issued by the manufacturer of this washing machine. M0000.

TW 1016

Right part

TW 1016 EU

1.Display

This display is used for displaying settings.
Delayed start	Door lock	Child lock	Reload

Estimated programme duration

Spin speed

Pre-wash

Main wash

Rinse

Spin

Washing progress arrows

2.Special function indicator lights

Speed wash

Extra rinse

Pre-wash

Buttons:

1. ① On/Off
2. /Départ/Départ/ différé Delay
   5.Temp.°C Temp.

3. /, Essorage Spin/Memory

4. Express / Lavage Speed Wash

5. Extra Rinse / Rinçage plus
   9.Pre Wash / Prélavage
6. Start/Pause

OPERATION

Washing for the first time

Before washing clothes for the first time, you must run a complete cycle without clothes.

1. Press ①.
2. Pour a little detergent into compartment II in the detergent drawer.
3. Turn on the water supply to the appliance.
4. Press

Compartment I: Detergent for pre-wash.

Compartment II: Detergent for main wash.

Compartment Additives, e.g. fabric softener.

Putting detergent in the appliance

1.Pull out the detergent drawer.
2.Add laundry detergent into compartment II.
3.Add softener into Compartment s desired.
4.Add pre-wash detergent into compartment I as desired.

Note:

• Your detergent consumption will change according to the level of dirtiness of your clothes.
• For slightly dirty clothes, do not pre-wash and put a small amount of detergent in the compartment II of the detergent drawer.
• To know what quantity of detergent you should use for your clothes, refer to the instructions on the packing of the detergents.
• The amount of detergent to be used will also depend on the quantity of laundry and on the water hardness.

CAUTION: Concentrated softener or additive shall be diluted with a little water before being poured into the compartment, otherwise it may obstruct the siphon and prevent the flow of softener.

Washing Clothes

1. Open the door to load the articles into the drum.

DO NOT OVERLOAD the appliance or your laundry may not be washed properly. Please refer to the chart below to determine the load capacity for the type of laundry you are washing.

Fabric Type	Load Capacity
Cotton 10 kg
Synthetic 5 kg
Wool 2kg
Delicate 2.5 kg

2.Close the door.
3.Put the detergent and, if required, softener or pre-wash detergent, in the appropriate compartments.
4. Turn the water supply on and press ①
5. Turn the programme selection knob to select the desired programme.
6. Repeatedly press Temp. to select the desired temperature.
7. Repeatedly press / / Essorage to select the desired spin speed.
8. Press and the appliance will begin the cycle.

-If the delay timer is set, the delay time will appear on the display. After the delay time has elapsed, the appliance will begin the cycle. See the Delay function section below.

-To pause, press again.

9.When the cycle is finished, the display will briefly show "End".

-If the signal function is activated, the appliance will sound.

1. Open the door and remove the laundry.

Delay function

You can use this function to delay the start time of a programme.

After you select a programme, repeatedly press Départ to set the desired time and then press. The time and the symbol will appear on the display.

• The maximum delayed start time is 24 hours.

Each time you press this button, the start time will be delayed by one hour.

-To cancel the delayed start, first press shows "Oh".

and then repeatedly press

Depart: diferentil the display

Signal function

You can use this function to turn on or off the sound made when pressing the buttons or turning the programme selection knob.

Press and hold Temp. ^ C and / / Essorage for about 3 seconds until beeps will be heard to indicate the signal function is activated. To deactivate this function, press and hold

Temp. ^ C and / / Essorage again for about 3 seconds until the beeps are heard.

TW 1016 TW 1016 EU

Programme memory function

1. Turn the knob to select a programme to be memorised.
2. Press and hold / / Essorage for about 3 seconds to memorise the programme.
3. Turn the knob to the Memo / Mon Cycle position and the memorised programme will be selected.

The default factory memory programme is cot. /Coton.

Additional functions

You can use the additional function buttons after selecting the desired programme, temperature and spin speed.

Speed wash

You can use this function when washing lightly soiled clothes for a shorter washing time.

Press Express / Lavage to select this function. The indicator light will illuminate. This function is only available for the following programmes.

TW 1016 TW 1016 EU

Prewash

Press Prewash/Prélavage to select this function. The machine will undergo an extra wash before main wash.

The indicator light will illuminate.

Extra rinse

Press Extra Rinse/Rinçage plus to select this function. The machine will go through extra rinse.

The indicator light will illuminate.

Child lock

The function is designed to prevent children from operating the washing machine.

To activate the function:

Press and hold Extra Rinse/Rinçage plus and Prewash/Prélavage at the same time for about 3 seconds until the indicator light illuminates on the display. It can only be activated when the machine is in operation.

When child lock is activated, no button can work except the power button

To deactivate the function:

Press and hold Extra Rinse/Rincage plus and Prewash/Prélavage at the same time for 3 seconds until the indicator light goes out.

This function will also be deactivated when the power supply is cut off.

Programme chart

Programme	Max Load (kg)	Detergent Compartment			Default Temperature / Maximum temperature (°C)	Default Running Time (Hour: Minute)	Default Spin Speed (rpm)
		I II
Coton / Cot.	10	○	○		40 / 90 2:40	800
Synthétique / Synt.	5	○	○		40 / 60 1:40	800
Linge bébé /	10	○	○		30 / 40 1:20	800
Jeans / Jeans	10	○	○		60 / 90 1:45	800
Mixte / Mix	10	○	○		40 / 90 1:13	800
Couleur / Col	5	×			○ Cold / 30 1:10	1200
Vidange /	-	×	×	×	NA	0:01	-
Essorage /	10	×	×	×	NA	0:12 1200
Rinçage + Essorage /	10	×			NA ○	0:20 1200
Laine / Delic.	2	×			○ 40 / 40 1:17	800
Délicot / Delic.	2.5	×			○ 30 / 30	0:50	800
Rapide 15 min / chrom	2	×		●	○ Cold / 40 0:15	800
Sport 5		○	●	○		40 / 60 0:45	1200
Lavage Main /	2	○	●	○		Cold / 30 1:00	800
Coton eco /	10	×		●	○ 60 / 60 3:59	1600

Note: the parameters in this chart are only for reference.

-Optional -Yes No

Energy test programme: Cotton ECO 60^ / 40^ , Spin speed: 1600

Washing Programme	Type of Laundry
Cotton Bed sheets, quilt covers, pillowcases, gowns, underwear, etc.
Synthetic	Shirts, coats, curtains, lace textiles or other similar blends.
Baby care	Baby clothes
Jeans	Jeans
Mix Mixed load of synthetic and cotton garments
Colours	Clothes with bright colours
Wool	Only machine washable woollens
Delicate	Delicate articles such as silk
Quick	Lightly soiled clothes
Sport wear	Synthetic sports fabrics
Hand wash	Lightly soiled delicate clothes such as cashmere or silk
Cotton ECO	Bed sheets, quilt covers, pillowcases, gowns, underwear, etc.
Temperature	Type of Laundry
90°C	Heavily soiled articles, pure white cotton or flax, e.g. coffee tablecloths, canteen table cloths, towels, bed sheets.
60°C	Moderately soiled articles, colourful flax, cotton and syntheticarticles with certain decolourising degree, e.g. shirts, pyjamas.Slightly soiled items, pure white flax, e.g. underwear
40°C, 30°C,20°C,Cold water	Normally soiled articles, including synthetic and wool

Changing the programme, temperature and spin speed during

1. Press ①to turn off the machine and press ②to turn it on.
2. Turn the programme selection knob to select a new programme.
   3.Repeatedly press TEMP. to select the desired temperature.
3. Repeatedly press Spin/Memory to select the desired spin speed.
4. Press Start/Pause to start washing.

Reloading laundry

If you want to add additional items of laundry after the programme has started, press and hold

Start/Pause for about 3 seconds. The indicator light with flash for a while and then go out.

Do not open the door until the door lock indicator light goes out.

Bubble removal function

Excessive bubbles will form when there is too much detergent, which will affect wash and rinse performance. With this function, the machine will automatically remove bubbles when excessive bubbles are checked. It will also remind you of using less detergent during the next washing cycle.

Washing Tips and Hints

Sort your laundry according to the following characteristics:

-Type of fabric care label symbol: Sort laundry into cottons, mixed fibres, synthetics, silks, wools and rayon.
-Colour: Separate whites and colours. Wash new, coloured items separately.
-Size: Placing articles of different sizes in the same load will improve the washing performance.
-Sensitivity: Wash delicate items separately. Check the labels on the items you are washing or refer to the fabric care chart below.

Graphic Symbol	Illustration	Graphic Symbol	Illustration
Hand Wash		No Machine Wash
Washing (including Machine Wash and Hand Wash)		Do not Wash
Dry Clean		No Dry Clean
Warmly Dry Clean		No Wring
Bleach		No Bleach
Tumble dry		Do not Tumble Dry
Iron		Do not Iron
Steam Iron		Iron with Cloth
Medium Temperature and Max. Temperature 150 C		Dry after Wash
Line Dry		Line Dry in Shade

-Empty pockets (key, coins, etc.) and remove the harder decorative objects (e.g. brooches).

-Securing fasteners

Close zippers and fasten buttons or hooks; loose belts or ribbons should be tied together.

Place small items such as socks, belts, etc. in a washing bag.

-Washing a single big and heavy item such as bath towel, jeans, wadded jacket etc. may unbalance the laundry in the drum. Therefore it is suggested to add one or two more clothes to be washed together so that draining can be done smoothly.

-Baby articles (baby clothes, towels and napkins) shall be washed separately.

If they are washed together with the adults' clothes, they may be infected. Rinsing times shall be increased to ensure the thorough rinsing and cleaning with no detergent residues left.

-It is suggested that the items that are easily stained such as white socks, collars and sleeves etc. shall be hand washed before being put into washing machine to achieve more ideal washing effects.

• The clothes which easily get fuzzed shall be washed separately; otherwise the other articles can be stained with dust and lint particles. Preferably, black clothes and cotton clothes shall be washed separately.

-Do not wash waterproof materials (ski suits, outside napkin pads, raincoats, umbrella, car covers, sleeping bags, etc.).

It is recommended not to wash fabrics that cannot get soaked easily (such as waterproof cushions and clothes) in the washing machine. Otherwise there will be water bursting out or abnormal vibration to cause danger during rinsing and draining so that the clothes may be damaged.

-Detergent tips

The type of detergent you should use is based on the type of fabric (cotton, synthetic, delicate items, wool), colour, washing temperature, degree and type of soiling. Please use "low suds" laundry detergent.

NOTE: Do not add more detergent than needed. Please follow the usage recommendation on the detergent package.

Follow the detergent manufacturer's recommendations based upon the weight of the laundry, the degree of soiling, and the hardness of the water in your area. If you do not know how hard your water is, ask your water authority.

NOTE: Keep detergents and additives in a safe, dry place out of the reach of children.

CLEANING AND MAINTENANCE

Make sure that the appliance is unplugged from the mains socket.

Cleaning the exterior

Clean the appliance surface with a soft cloth dampened with soap liquid. Do not use organic chemicals or corrosive solvents.

Cleaning the drum

The rusts left inside the drum by the metal articles shall be removed immediately with chlorine-free detergents.
Never use steel wool.

Repairing a frozen washing machine

If the temperature drops below freezing and your washing machine is frozen:

1.Unplug the washing machine.
2. Pour warm water on the tap to loosen the water supply hose.
3.Remove the inlet hose and soak it in warm water.
4. Pour warm water into the drum and wait for 10 minutes.
5.Reconnect the inlet hose to the tap and check if the water supply and drain operations are normal.

NOTE: When the appliance is operated after repair, please make sure that the ambient temperature is above 0^ .

Cleaning the detergent drawer and recess

1. Press the release lever inside of the detergent drawer and pull it out.

2.Remove the cap from compartment.

3.Clean all parts and drawer recess under running water.
4.Reinsert the cap by pushing it firmly into place.
5.Push the drawer back into place.

Cleaning the inlet hose and the inlet filter

To prevent blockage to the water supply by ingress of foreign substances, clean the water inlet valve filter regularly.

Cleaning the drain pump

Drain the water out of the machine and then clean the drain pump. Please inspect and clean the drain pump regularly.

1. Open the drain pump cover by pulling the tab on the top of the cover.
2. Turn the cap anticlockwise and pull it out.
   3.Remove any foreign objects and fluff inside pump casing.

3. Replace the cap and pump cover.

4. Never remove the pump cover during a wash cycle. When replacing the pump cover, ensure it is securely tightened so as to stop leaks.

TROUBLESHOOTING

Problems	Possible Cause	Possible Solutions
The washing machine will not start.	The door is not properly closed.	Close the door properly.
	Poor connection to the power supply.	Check connection to the power supply.
	Power failure	Check the power supply.
	Machine has not been switched on.	Switch the machine on.
The door does not open.	Machine safety protection is working.	Unplug the machine from the mains socket.
Detergent remains in the detergent drawer after the programme is complete.	The detergent is not a low suds type.	Check if the detergent is appropriate.
	Excessive use of detergent	Reduce amount of detergent in the detergent drawer.
Washing machine vibrates or is too noisy.	Not all transit bolts have been removed.	Remove all transit bolts.
	Washing machine is located on an uneven surface or is not level.	Make sure the washing machine is set on an even surface and levelled.
	Machine load is over the maximum capacity.	Reduce amount of laundry in the drum.
The washing machine does not drain and/or spin.	Drain hose is blocked.	Unblock the drain hose.
	The filter is blocked.	Unblock the filter.
	Drain hose end is higher than 100 cm above the floor.	Make sure the drain hose end is lower than 100 cm above the floor.
	Unbalance of the laundry	Add clothes or run a spinning programme again.
The washing result is not good.	Your laundry was too dirty for the programme you selected.	Select a suitable programme.
	The amount of detergent used is not appropriate.	Use more or less detergent following the manufacturer's instructions.
	Clothes exceeding the maximum capacity have been filled in your machine.	Do not exceed the maximum capacity of your machine.

Error messages

Display	Cause Solution
E10	Water inlet error	Open the water tap to check if the inlet hose is squashed or kinked; check if the inlet valve is blocked or not; check if the water pressure is too low.
E21 Drainage error		Make sure the drain hose is not twisted or blocked. Make sure the drain hose is installed correctly. Clean the drain pump.
E30	The door is not closed.	Close the door properly.

If error still exists, please contact the maintenance personnel.

TECHNICAL DATA SHEET

Below is the sheet of household washing machine according to EU Regulation No 1015/2010.

Brand Thomson
Type/Description TW 1016,TW 1016 EU
Capacity 10 kg
Spin Speed 1600 rpm
Energy efficiency class 1 A	+++
Annual energy consumption 2	167 kWh/annum
Power consumption of off-mode	0.5W
Annual water consumption 3	13000L/annum
Spin-drying efficiency class 4	A
Standard washing cycle 5	Cotton ECO
Energy consumption of the standard 60°C at full load 0.77 kwh/cycle
Energy consumption of the standard 60°C at partial load	0.77 kwh/cycle
Energy consumption of the standard 40°C at partial load	0.66 kwh/cycle
Programme duration of standard 60°C at full load	239 min
Programme duration of standard 60°C at partial load	239 min
Programme duration of standard 40°C at partial load	233 min
Water consumption of the standard 60°C at full load	60L/cycle
Water consumption of standard 60°C at partial load	58L/cycle
Water consumption of the standard 40°C at partial load	58L/cycle
Remaining moisture content of the standard 60°C at full load	42%
Remaining moisture content of the standard 60°C at partial load	45%
Remaining moisture content of the standard 40°C at partial load	45%
Noise level of washing 56dB (A)
Noise level of spinning 78dB (A)
Mounting Free standing
Height 850 mm
Width 595 mm
Depth 565 mm
Power consumption 2000W
Rate voltage/frequency 220-240V~/50Hz
Water pressure	0.05-1 MPa

NOTE:

1 A** (highest efficiency) to D (lowest efficiency)
Energy consumption 167 kWh per year, based on 220 standard washing cycles for standard programme at 60^ and 40^ at full and partial load, and the consumption of the low-power modes. Actual energy consumption will depend on how the appliance is used.
3 Water consumption 13000 litres per year based on 220 standard washing cycles for standard programme at 60^ and 40^ at full and partial load. Actual water consumption will depend on how the appliance is used.
4 Spin-drying efficiency class A on a scale from G (least efficient) to A (most efficient)
The standard 60^ cotton ECO programme and the standard 40^ cotton ECO programme are the standard washing programmes. These programmes are suitable to clean normally soiled cotton laundry and they are the most efficient programmes in terms of combined energy and water consumptions for washing that type of cotton laundry. The actual water temperature may differ from the declared cycle temperature.

Please choose the suitable type of detergent for the various washing temperatures to get the best washing performance with less water and energy consumption.

DISPOSAL

As a responsible retailer we care about the environment.

As such we urge you to follow the correct disposal procedure for the appliance and packaging materials. This will help conserve natural resources and ensure that it is recycled in a manner that protects health and the environment.

You must dispose of this appliance and its packaging according to local laws and regulations. Because this appliance contains electronic components, the appliance and its accessories must be disposed of separately from household waste when the appliance reaches its end of life.

Contact your local authority to learn about disposal and recycling.

The appliance should be taken to your local collection point for recycling. Some collection points accept appliance free of charge.

We apologise for any inconvenience caused by minor inconsistencies in these instructions, which may occur as a result of product improvement and development.

THOMSON is a trademark of Technicolor or its Affiliates used under license by DARTY