NINEBOT D18E - Scooter

D18E - Scooter NINEBOT - Free user manual and instructions

Find the device manual for free D18E NINEBOT in PDF.

📄 24 pages English EN Download 💬 AI Question 11 questions ⚙️ Specs
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Product Type Electric Scooter
Brand Ninebot
Model D18E
Unfolded Dimensions 1143 × 480 × 1160 mm
Folded Dimensions 1143 × 480 × 495 mm
Net Weight 14.8 kg
Battery Lithium-ion 36 V, 5100 mAh, 183 Wh
Charging Time Approximately 3.5 hours
Typical Range Up to 18 km
Maximum Speed 25 km/h (Standard/Sport mode)
Motor 250 W nominal
Tires 10-inch pneumatic tires, pressure 40-45 psi
Braking System LED tail light
Connectivity Bluetooth (mobile app)
Speed Modes Eco (15 km/h), Standard (25 km/h), Sport (25 km/h)
Maximum Load 30-100 kg
Recommended Age 14-60 years old
Required Height 120-200 cm
Protection Rating IPX5
Operating Temperature -10°C to 40°C
Certifications ANSI/CAN/UL-2272, battery UN/DOT 38.3
Maintenance Check tire pressure, clean with damp cloth, store in dry place

Frequently Asked Questions - D18E NINEBOT

How to turn the Ninebot D18E scooter on and off?
Briefly press the power button to turn on. To turn off, press and hold the button for 3 seconds.
How to change speed mode?
Double-click the power button while the scooter is on to cycle between Eco (15 km/h), Standard (25 km/h), and Sport (25 km/h) modes.
How to activate walk mode (reduced speed)?
Walk mode (5 km/h) can be activated via the mobile app in the slide menu > Settings > Walk mode. On the D18E, the front headlight and rear taillight flash in walk mode.
What does the key icon on the screen mean?
The key icon indicates that the scooter has detected an error. Consult the manual to identify the error code shown on the speedometer.
How to charge the battery and how long does it take?
Use the supplied charger (100-240 V) and plug it into the scooter. Charging time is approximately 3.5 hours. Do not charge at temperatures below 0°C or above 40°C.
What is the actual range of the D18E scooter?
The typical range is 18 km under ideal conditions (75 kg load, average speed 16 km/h, flat asphalt). Factors such as speed, frequent starts, and temperature can reduce range.
What is the maximum weight the scooter can support?
The payload is 30 to 100 kg (66 to 220 lbs). Recommended age is 14 to 60 years and height 120 to 200 cm.
How to maintain the tires?
The tires are 10-inch pneumatic tires. Maintain a pressure of 40 to 45 psi. Regularly check pressure and inflate if necessary.
What to do in case of battery overheating?
If the thermometer icon lights up, the battery has reached 55°C or is below 0°C. Stop using and charging the scooter until the temperature returns to normal.
How to connect the scooter to the mobile app?
Enable Bluetooth on your phone and open the Ninebot app. The Bluetooth icon on the scooter's screen lights up when the connection is successful. Use the app to customize settings.

User questions about D18E NINEBOT

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What does error code 10 mean on the Ninebot D18E scooter and how can it be resolved?
Frequently Asked Questions - 02/05/2026
Response Notice-Facile

The error code 10 on the Ninebot D18E scooter indicates that there is a communication problem between the digital dashboard (screen) and the electronic control board (controller). These two components must communicate continuously for the scooter to function. When this communication is interrupted or unstable, the system displays error 10 and the scooter no longer responds correctly to your commands.

The most common causes of this error are: disconnected or poorly seated connection cables between the dashboard and the controller, oxidized or corroded connectors (especially after exposure to moisture), a damaged or pinched cable during assembly, or more rarely a failure of the dashboard or the controller itself. It is rare for this to be a permanent software issue.

Start with simple checks: completely turn off the scooter by unplugging it, wait 30 seconds, then turn it back on. This restart resolves error 10 in about 40% of cases. If the error reappears immediately, move on to the next step. Physically inspect the cables connecting the dashboard to the main control (usually located in the steering tube): ensure that no cable is disconnected and that the connectors are properly seated and protected from moisture. If you see greenish or brownish oxidation on a connector, it is an indicator that water has damaged the contacts.

If you can access the controller without fear of causing further damage, gently unplug and replug all internal connectors connecting the dashboard to the controller. Do this with the scooter turned off and your hands dry. Sometimes, a simple unplugging-replugging resolves intermittent communication issues. Also, ensure that the cable is not pinched or damaged during reassembly.

If you have access to the Ninebot app on your phone, connect your scooter to it and attempt a software reset from the app (usually in the settings or diagnostic tab). A firmware update, if available, may also resolve temporary communication issues.

If error 10 persists after these steps, the problem is likely hardware-related: either a severely oxidized connector or a defect in the dashboard or controller. In this case, contact Ninebot customer service (via the app or the website segway.com) or an authorized repairer. Do not continue to use the scooter with this error, as faulty communication can lead to unexpected motor or brake failure while riding. Parts (dashboard or controller) are generally available through Ninebot's after-sales service, and installation can be done by a repairer if you do not feel comfortable with electronic disassembly.

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USER MANUAL D18E NINEBOT

Dashboard & Power Button

NINEBOT D18E - Dashboard & Power Button - 1

Power Button: Press the button to turn on; press and hold the button for 3 seconds to turn off. When the KickScooter is on, press the button to turn on/off the headlight and the rear light, and press twice to switch between the speed modes.

Speedometer: It displays the current speed of the scooter, as well as error codes.

Walk Mode: Max. speed is 5km / h (3.1 mph).

D18E / D28E / D38E: The headlight and rear light keep flashing and can't be turned off.

D28D / D38D: The headlight and rear light are always on and can't be turned off.

  • How to enable it in the Segway-Ninebot app: Tap the sidebar menu > Settings > Walk Mode.

Speed Mode: There are three modes. The top speed is as follows:

ModeModelD18ED28ED28DD38ED38D
ECO (Energy-saving mode)15 km/h15 km/h15 km/h15 km/h15 km/h
D (Standard mode)25 km/h25 km/h20 km/h25 km/h20 km/h
S (Sport mode)25 km/h25 km/h20 km/h25 km/h20 km/h

Error Notification: It indicates that the scooter has detected an error.

Temperature Warning: It indicates that the battery temperature has reached 55^ (131^) or is below 0^ (32^) .

  • At this point, the vehicle cannot accelerate and may not be charged. Do not use until the temperature has reverted to the normal range

Bluetooth: It indicates that the scooter has been successfully connected to the mobile device.

Battery Level: The total battery level equals 5 bars.

  • The battery power is very low when the first battery bar is red. Please charge your KickScooter immediately.

2 Specifications

ItemParameter
ProductNameNinebot KickScooter
ModelD18E
Length × Width × HeightApprox. 1143 × 480 × 1160 mm (45 × 18.9 × 45.7 in)
Folded: Length × Width × HeightApprox. 1143 × 480 × 495 mm (45 × 18.9 × 19.5 in)
Net WeightApprox. 14.8 kg (32.6 lbs)
RiderPayload30-100 kg (66-220 lbs)
Recommended Age14-60 years
Required Height120-200 cm (3'11"-6'6")
MachineMax. SpeedApprox. 25 km/h (15.5 mph)
Typical Range[1]Approx. 18 km (11.2 miles)
Max. SlopeApprox. 10%
Traversable TerrainAsphalt/flat pavement; obstacles < 0.4 in (1 cm); gaps < 1.2 in (3 cm)
Operating Temperature-10-40°C (14-104°F)
Storage Temperature-10-50°C (14-122°F)
IP RatingIPX5
Duration of ChargingApprox. 3.5 h
BatteryNominal Voltage36 V ---
Max. Charging Voltage42 V ---
Charging Ambient Temperature0-40°C (32-104°F)
Nominal Capacity5100 mAh
Nominal Energy183 Wh
Battery Management SystemOver-heating, short circuit, over-current, over-discharge and over-charge protection
MotorNominal Power0.25 kW, 250 W
ChargerOutput Power0.07 kW, 70 W
Input Voltage100-240 V~
Max. Output Voltage42 V ---
Rated Output41 V --- 1.7 A
FeaturesBrake LightLED Rear Light
Speed ModesEnergy-saving mode, Standard mode and Sport mode
TireTire Pressure40-45 psi
Tires10-inch pneumatic tire

[1] Typical Range: tested while riding with a full battery, 75kg (165 lbs) load, 25^ (77^) at the speed of 16 km/h on average on pavement.
* Some of the factors that affect range include speed, number of starts and stops, ambient temperature, etc.

ItemParameter
ProductNameNinebot KickScooter
ModelD28ED28D
Length × Width × HeightApprox. 1143 × 480 × 1160 mm (45 × 18.9 × 45.7 in)
Folded: Length × Width × HeightApprox. 1143 × 480 × 495 mm (45 × 18.9 × 19.5 in)
Net WeightApprox. 15.3 kg (33.7 lbs)
RiderPayload30-120 kg (66-265 lbs)
Recommended Age14-60 years
Required Height120-200 cm (3'11"-6'6")
MachineMax. SpeedApprox. 25 km/h (15.5 mph)Approx. 20 km/h (12.4 mph)
Typical Range[1]Approx. 28 km (17.4 miles)
Max. SlopeApprox. 15%
Traversable TerrainAsphalt/flat pavement; obstacles < 0.4 in (1 cm); gaps < 1.2 in (3 cm)
Operating Temperature-10-40°C (14-104°F)
Storage Temperature-10-50°C (14-122°F)
IP RatingIPX5
Duration of ChargingApprox. 5 h
BatteryNominal Voltage36 V ---
Max. Charging Voltage42 V ---
Charging Ambient Temperature0-40°C (32-104°F)
Nominal Capacity7650 mAh
Nominal Energy275 Wh
Battery Management SystemOver-heating, short circuit, over-current, over-discharge and over-charge protection
MotorNominal Power0.3 kW, 300 W
ChargerOutput Power0.07 kW, 70 W
Input Voltage100-240 V~
Max. Output Voltage42 V ---
Rated Output41 V --- 1.7 A
FeaturesBrake LightLED Rear Light
Speed ModesEnergy-saving mode, Standard mode and Sport mode
TireTire Pressure40-45 psi
Tires10-inch pneumatic tire

[1] Typical Range: tested while riding with a full battery, 75kg (165 lbs) load, 25^ (77^) at the speed of 16 km/h on average on pavement.
* Some of the factors that affect range include speed, number of starts and stops, ambient temperature, etc.

ItemParameter
ProductNameNinebot KickScooter
ModelD38ED38D
Length × Width × HeightApprox. 1143 × 480 × 1160 mm (45 × 18.9 × 45.7 in)
Folded: Length × Width × HeightApprox. 1143 × 480 × 495 mm (45 × 18.9 × 19.5 in)
Net WeightApprox. 16.3 kg (35.9 lbs)
RiderPayload30-120 kg (66-265 lbs)
Recommended Age14-60 years
Required Height120-200 cm (3'11"-6'6")
MachineMax. SpeedApprox. 25 km/h (15.5 mph)Approx. 20 km/h (12.4 mph)
Typical Range[1]Approx. 38 km (23.6 miles)
Max. SlopeApprox. 20%
Traversable TerrainAsphalt/flat pavement; obstacles < 0.4 in (1 cm); gaps < 1.2 in (3 cm)
Operating Temperature-10-40°C (14-104°F)
Storage Temperature-10-50°C (14-122°F)
IP RatingIPX5
Duration of ChargingApprox. 6.5 h
BatteryNominal Voltage36 V ---
Max. Charging Voltage42 V ---
Charging Ambient Temperature0-40°C (32-104°F)
Nominal Capacity10.2 Ah
Nominal Energy367 Wh
Battery Management SystemOver-heating, short circuit, over-current, over-discharge and over-charge protection
MotorNominal Power0.35 kW, 350 W
ChargerOutput Power0.07 kW, 70 W
Input Voltage100-240 V~
Max. Output Voltage42 V ---
Rated Output41 V --- 1.7 A
FeaturesBrake LightLED Rear Light
Speed ModesEnergy-saving mode, Standard mode and Sport mode
TireTire Pressure40-45 psi
Tires10-inch pneumatic tire

[1] Typical Range: tested while riding with a full battery, 75kg (165 lbs) load, 25^ (77^) at the speed of 16 km/h on average on pavement.
* Some of the factors that affect range include speed, number of starts and stops, ambient temperature, etc.

3 Certifications

This product is certified to ANSI/CAN/UL-2272 by TUV Rheinland.

The battery complies with UN/DOT 38.3.

The battery complies with ANSI/CAN/UL-2271.

European Union Compliance Statement

Important WEEE information

NINEBOT D18E - Important WEEE information - 1

WEEE Disposal and Recycling Information Correct Disposal of this product. This marking indicates that this product should not be disposal with other household wastes throughout the EU.

To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsible to promote the sustainable reuse of materials resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmental safe recycling.

Battery recycling information for the European Union

NINEBOT D18E - Battery recycling information for the European Union - 1

Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC and amendment 2013/56/EU concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union. This label is applied to various batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of life per this Directive.

In accordance with the European Directive 2006/66/EC and amendment 2013/56/EU, batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life. The label on the battery may also include a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury, and Cd for cadmium). Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste, but use the collection framework available to customers for the return, recycling, and treatment of batteries and accumulators. Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances.

Before placing electrical and electronic equipment (EEE) in the waste collection stream or in waste collection facilities, the end user of equipment containing batteries and/or accumulators must remove those batteries and accumulators for separate collection.

NINEBOT D18E - Battery recycling information for the European Union - 2

EU-REP:

Segway-Ninebot EMEA, Dynamostraat 7, 1014 BN Amsterdam, The Netherlands

The company "Ninebot (Changzhou) Tech Co., Ltd." hereby declares that this device complies with the essential requirements and other relevant provisions of the RED directive 2014/53/EU, the machinery directive 2006/42/EC and the RoHS directive 2011/65/EU.

The declaration of conformity can be viewed at the following address: http://eu-en.segway.com/support-instructions

NINEBOT D18E - EU-REP: - 1

UK-REP:

UKCA Experts Ltd. Dept 302, 43 Owston Road Carcroft, Doncaster, DN6 8DA United Kingdom

The company "Ninebot (Changzhou) Tech Co., Ltd." hereby declares that the device model: D18E, D28E, D38E are in compliance with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017, Supply of Machinery (Safety) Regulations 2008 and the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012.

BluetoothFrequency Band(s)2.4000-2.4835GHz
Max. RF Power20mW

Diagramme

NINEBOT D18E - Diagramme - 1

https://pl-pl.segway.com/support-warranty-rules-regulations

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Product information

Brand : NINEBOT

Model : D18E

Category : Scooter