TS5000A - Access Control ZKTeco - Free user manual and instructions
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| Product Type | Access Control Terminal |
| Dimensions | 200 x 80 x 35 mm |
| Weight | 0.5 kg |
| Power Supply | 12V DC, 1A |
| Display | 2.8-inch TFT color screen |
| Fingerprint Capacity | 3,000 templates |
| Card Capacity | 10,000 |
| Transaction Log Capacity | 100,000 |
| Recognition Method | Fingerprint, Face, Card, Password |
| Communication | TCP/IP, RS485, USB Host |
| Recognition Speed | < 1 second |
| Operating Temperature | -10°C to 45°C |
| Operating Humidity | 20% to 80% |
| Material | ABS plastic |
| Mounting Type | Wall mount |
| Maintenance | Clean sensor surface with a soft, dry cloth |
| Security Features | Password protection, anti-passback, duress finger |
| Spare Parts Availability | Power adapter, mounting screws, Ethernet cable |
| Warranty | 1 year |
| Included Accessories | User manual, software CD, mounting kit |
Frequently Asked Questions - TS5000A ZKTeco
How to reset the TS5000A to factory defaults?
Press and hold the Reset button (usually on the bottom) for 5 seconds until the screen shows factory reset confirmation.
How to add a new user?
Go to Menu > User Management > Add User. Enter user ID, then enroll fingerprint, face, card, or password as needed.
How to connect the device to the network?
Connect the Ethernet cable to the device and your network. Go to Menu > Network Settings, set IP address (DHCP or static), and save.
What to do if fingerprint is not recognized?
Clean the fingerprint sensor with a dry cloth. Re-enroll the finger by pressing firmly and flatly. Ensure the finger is not too dry or wet.
How to export attendance logs?
Connect a USB flash drive to the USB port. Go to Menu > Data Management > Export Data. Select Attendance Logs and confirm.
Can the device work offline without a computer?
Yes, the TS5000A can operate as a standalone access controller. Users are stored locally, and logs are saved on the device.
How to change the admin password?
Go to Menu > System Settings > Admin Settings. Enter the current password, then set a new admin password.
What types of cards are compatible?
The TS5000A supports 125kHz EM and 13.56MHz MIFARE cards. Use cards compatible with your region.
How to set door relay time?
Go to Menu > Door Settings > Relay Time. Adjust the duration from 1 to 99 seconds and save.
The device is not powering on. What should I check?
Ensure the 12V DC power adapter is connected and the outlet works. Check the power cable for damage. If using Power over Ethernet (PoE), verify PoE injector.
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USER MANUAL TS5000A ZKTeco
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Product information
Brand : ZKTeco
Model : TS5000A
Category : Access Control