VTrak D5800fxD - Security Camera Promise Technology - Free user manual and instructions
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| Product Type | Security Camera |
| Brand | Promise Technology |
| Model | VTrak D5800fxD |
| Dimensions (H x W x D) | 12.5 x 6.7 x 6.7 cm |
| Weight | 0.85 kg |
| Power Supply | PoE (802.3af) or DC 12V, 5W |
| Resolution | 4 Megapixels (2592 x 1520) |
| Frame Rate | 30 fps at 4MP |
| Night Vision | IR LED, up to 30 meters |
| Lens | Fixed, 2.8 mm, F1.6 |
| Field of View | Horizontal: 90°, Vertical: 50° |
| Video Compression | H.265, H.264, MJPEG |
| Audio | Built-in microphone and speaker |
| Storage | MicroSD slot (up to 256 GB) |
| Network Interface | 10/100/1000 Mbps Ethernet RJ45 |
| Wireless | None (cable only) |
| Ingress Protection | IP67 (outdoor use) |
| Operating Temperature | -20°C to 50°C |
| Mounting Type | Ceiling or wall mount |
| Accessories Included | Mounting bracket, screws, quick start guide |
| Warranty | 2 years |
Frequently Asked Questions - VTrak D5800fxD Promise Technology
How do I reset the camera to factory defaults?
Press and hold the reset button on the back of the camera for 10 seconds until the LED blinks red. Release the button and the camera will reboot with factory settings.
Can I view the camera feed on my smartphone?
Yes, download the Promise View app from the App Store or Google Play. Add the camera by scanning the QR code on the device or entering its serial number.
What is the maximum supported MicroSD card size?
The camera supports MicroSD cards up to 256 GB. Use a Class 10 or UHS-I card for reliable recording.
Does the camera support Power over Ethernet (PoE)?
Yes, the camera is PoE-compliant (802.3af). Connect it directly to a PoE switch or use a PoE injector if your network doesn't support PoE.
How do I update the camera firmware?
Download the latest firmware from the Promise Technology website. Access the camera's web interface, go to Administration > Firmware Upgrade, and upload the file. Do not power off during update.
Can the camera record continuously?
Yes, you can set continuous recording via the web interface or the app. Choose between continuous, motion-triggered, or scheduled recording.
What is the night vision range?
The camera's IR LEDs provide night vision up to 30 meters (98 feet) in complete darkness. The image is black-and-white in low light.
How do I mount the camera outdoors?
Use the included mounting bracket and screws. Ensure the mounting surface is solid. Connect the cables and seal the connection with weatherproof tape or a junction box for added protection.
Why is the camera not connecting to my network?
Check the Ethernet cable and ensure the PoE switch or injector is working. Verify that the camera receives power (LED should be green). Try a different cable or port. Reset the camera if needed.
Can I use the camera with third-party NVR software?
Yes, the camera supports ONVIF Profile S, making it compatible with most third-party NVRs and software like Blue Iris, Synology Surveillance Station, and Milestone.
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USER MANUAL VTrak D5800fxD Promise Technology
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Product information
Brand : Promise Technology
Model : VTrak D5800fxD
Category : Security Camera