HWD1000 - Washing machine HAIER - Free user manual and instructions

USER MANUAL HWD1000 HAIER

IMPORTANT SAFETY INSTRUCTIONS

Warning– To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following:

1. Read all instructions before using the appliance.

2. Use this appliance only for its intended purpose as described in this use and

3. Use only detergents or softeners recommended for use in this appliance and

keep them out of the reach of children.

4. This appliance must be properly installed in accordance with the installation

instructions before it is used.

5. Never unplug your appliance by pulling on the power cord. Always grasp the

plug firmly and pull straight out from the outlet.

6. Replace immediately worn power cords, loose plugs/power outlets.

7. Unplug your appliance before cleaning or before making any repairs.

8. If your old appliance is not being used, we recommend that you

remove the door. This will reduce the possibility of danger to children.

9. Do not operate your appliance in the presence of explosive fumes.

10. Do not use this appliance to wash clothes soaked, spotted or washed in

gasoline, dry cleaning solvents or any other explosive or flammable substances that could ignite and explode.

11. Clothes or rags used to clean flammable or explosive materials should not

be washed in this appliance till all traces of this material has been removed, to avoid an accident.

12. Do not add or mix any flammable or explosive substances to the wash.

13. Do not try to remove clothes while the tub is moving. Let it come to a

complete stop before use.

14. The appliance loading door must be closed when tub is spinning.

15. Do not operate your appliance when parts are missing or parts are broken.

16. Do not use this appliance for commercial clothes washing.

17. Do not operate this appliance unless all enclosure panels are properly in

18. Do not tamper with controls.

19. To reduce risk of injury do not allow children to play in or on the appliance.

Close supervision of children is necessary when the appliance is used near children.

20. This appliance must be connected to proper electrical outlet with the correct

21. Proper grounding must be ensured to reduce the risk of shock and fire. DO

NOT CUT OR REMOVE THE GROUNDING PLUG. If you do not have a

English three-prong electric receptacle outlet in the wall, have a certified electrician install the proper receptacle. The wall receptacle MUST be properly grounded.

22. Hydrogen gas may be produced if the water heater has not been used in

more than 2 weeks. This could be explosive under certain circumstances. If this is the case, before using this appliance turn on all the hot faucets and let the hot water run for a few minutes. This will let the trapped hydrogen escape. During this process do not turn on an electric appliance, smoke, light a match/lighter or use a flame to avoid an accident, as hydrogen gas is flammable and can explode.

23. Do not dry articles that have been previously cleaned in, washed in, soaked

in, or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.

24. Do not repair or replace any part of the appliance or attempt any servicing

unless specifically recommended in the user-repair instructions that you understand and have skills to carry out.

25. Do not use heat dry for articles containing foam rubber or similarly textured

rubber-like materials.

26. Clean button trap before and after each load.

27. Do not place items exposed to cooking oils in your dryer. Items contaminated

with cooking oils may contribute to a chemical reaction that could cause a load to catch fire.

28. To reduce the risk or electric shock or fire, do not use extension cords or

adapters to connect the unit to electrical power source.

SAVE THESE INSTRUCTIONS

English DANGER Risk of child entrapment. Before you throw away your old appliance, take off the door so that children cannot easily get trapped inside. Thank you for purchasing our Haier product. This easy-to-use manual will guide you in getting the best use of your washer & dryer combo unit. Remember to record the model and serial number. They are on a label in back of the unit. Model number Serial number Date of purchase Staple your receipt to your manual. You will need it to obtain warranty service.

English Table of Contents PAGE

English Installation Instructions Tools and Materials Required You will need to have following tools to help you in the installation of your Washer:

• Phillips Screwdriver
• Level Accessories Supplied Quantity

3. Flat Water Inlet Hose

English Installation Unpacking Your Unit

Warning: To reduce the risk of fire, this appliance must be fastened or otherwise

secured to an uncovered floor.

• As shown in Fig. 1, remove all the packing materials (including the foam base). It is normal that there are some water drops on the plastic bag, the cushion and the porthole. It is because of the water testing before leaving the factory.
• Remove the packing screws as shown in Fig.2. The packing bolts protect the appliance from impact damage during transportation. Follow the steps below before using the appliance.

1. Remove the rear panel of the washing machine.

2. Remove the three packing bolts from the rear panel of the washing

machine, the rubber hose and then the shock absorption steel channel.

3. Refit the back plate.

4. Fill the left holes by the packing bolts with plastic plugs.

Attention: The packing bolts and rubber hose should be kept in a safe place for later use. There is a plastic jacket packing the door catch. Please remove it when you unpack the machine. Do not let children touch.

• Adjusting the position of the washing machine: The washing machine is provided with adjustable feet. Before use, adjust the feet until the appliance is leveled, as shown in Fig. 3. Connection of water inlet hose and washing machine (Use new hose-set, old hose-set should not be reused.)
• Connect the straight terminal of the inlet hose to the water tap and make sure that it is fastened.
• Connect the bended terminal of the inlet hose to the solenoid valve and make sure it is fastened.
• Be sure that the COLD inlet hose is connected with the solenoid valve for cold water (marked with “C”), the HOT inlet hose is connected with the solenoid valve for hot water (marked with “H”).
• For easy recognition, Red line refers HOT inlet hose.

English Water drainage hose

• The height of the terminal for the water drainage hose should be between 31”-40”. The water drainage hose must be securely placed to the clip of the washing machine.
• Use the water drainage support supplied as an accessory for proper installation of the water drainage hose. Fix the water drainage hose support with waterproof string. The water drainage hose should not be extended more then 98” (longer extension will result in concurrent water inflow and outflow). The diameter of the extension hose should be the same as the original hose. Caution: Water drainage hose must not be immersed in water. The original and extension hoses should be tightly connected. Connection of power supply Check the following items before connecting to the power supply.
• The socket conforms to the maximum power load (The maximum current load of the socket and power supply cable should not be less then 15A).
• Power supply voltage conforms to the required value (120V/60Hz).
• The power supply socket and the plug of the washing machine are compatible. If they are not compatible, refer to a washing machine technician or a designated service point for power cable replacement.
• USE SUPPLY CONDUCTORS RATED 105 ºC (221 ºF). Grounding instructions
• This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This appliance is equipped with a cord having an equipped-ground conductor and a ground plug. The plug must be plugged into an appropriate outlet that is properly installed with accordance to local codes and regulations.

WARNING: Improper connection of the equipped-ground conductor can result

in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the appliance is properly grounded. Do not modify the plug provided with the appliance.

WARNING: Certain internal parts are intentionally not grounded and may

present a risk of electric shock only during servicing. Service Personnel–Do not contact the following parts while the appliance is energized: electromagnetic valve, computer board, door lock, drain pump, drying motor, capacity bracket assembly, etc...

English Operating Instructions Parts and Features

3. Dry Cycle Selection Button

1. Water Inlets (Hot/Cold)

(120V/60Hz, 15 Amps)

4. Rear Adjustable Leveling Legs

English Control Panel

WARNING: To reduce the risk of fire, electric shock, or injury to persons, read

the IMPORTANT SAFETY INSTRUCTIONS before operating this appliance.

• This button controls On/Off power of the unit.
• Touch this button and you can select the washing programs as you wish from top to bottom in proper order. The backlight is bright while the program is selected. The machine will carry out the standard program if there is no program to be selected. Attention: The machine has the memory function for “Custom” program.
• The sequence of dry program follows each time the button is selected after the washing program is set:
• Whole auto dry program.
• The standard program for the individual dry.
• At this moment you can select either 60 min or 30 min program.
• You can not select dry function while you have already selected the heavy or delicate program.

English Attention: The maximum quantity of the laundry is 6 lbs. if the dry function is selected.

• The different spinning speeds can be selected by touching this button. For details please see the program setting guide.
• The spinning speed is 1000 rpm (800 rpm for night washing) if the dry function is selected.
• Touch this button to select the rinsing time. The time can be changed when button is pressed and 6 times are the maximum amount.
• Touch this button to select the washing time. Each time this button is pressed, washing period will increase. The steps are increments of one miunute for one press.
• Setting the finished time of the scheduled washing by touching this button. The defaulted time for the scheduled washing is 9 hour. The washing time can be increased one hour by one touching of the button. If the button is pressed and held the time can be varied from 1 to 24 hours till the button is released. If the START/PAUSE button is pressed the current setting is confirmed after the scheduled washing program is ready.
• If the time for the washing program is longer than the time of the scheduled washing then the program will work immediately after the START button is pressed. Attention: There is some difference between the setting time and actual time because of the water temperature, water pressure and the distrubution of the laundry in the tube. There is no scheduled washing function for “Delicate” program.

8. Remaining time: Min (Digital display screen)

• This display is used for providing washing time to the user. It can display the setting time of scheduled washing and heating temperature. The screen displays only the hour if the time setting is over 10 hours.

9. Temp (Children lock)

• Touch this button to set washing cycle with cold or hot water. The digital display screen shows “W”, “H”, “C”. The default value is “W”. W–hot and cold water; H–hot water; C–cold water.
• Lock buttons on the control panel, including the Power button, by pressing this button for 3 seconds. These can be unlocked if the button is pressed for another 3 seconds.
• The prewash function can be added into the washing program.

• The related time and water level in the drum can be selected by pressing this button according to the laundry quantity. The quantity indicator changes its position according each time the laundry quantity button is pressed. We suggest using the first gear when the quantity is less then 2 lbs.; use the second gear when the quantity is less then 6 lbs., and use the last gear when the quantity more then 6 lbs. All other program setting indicate the default values when the laundry quantity is set. For each settings range please see the program setting for reference. The default program will be carried out if the function is not selected.

12. Door lock indicator

• This indicates that the door is locked and the machine is in the operation state and the door can not be opened. If the condition for opening the door is met, press the START/PAUSE button. When this ligh is off and the door will be unlocked and can be opened.
• The set program is carried out while this button is pressed. To pause the current program, just press this button and the program will not operate at the moment. Press this button again if you want to resume the operation.

14. See Through Class Window Door

• Physical part that allows user to see what is happening inside.
• Physical part that collects lints and other small materials.

16. Front Adjustable Legs

• 2 physical parts that can be adjusted in height for user needs.

17. Detergent/Softener Dispenser

• Physical part where user can place detergent or softener.

English Operational Functions Power supply

• Turn on the tap and ensure that the water is clear. Water supply Detergent selection Caution: Before starting the washing machine turn on the water faucet to ensure that the water faucet and the water inlet hose are connected and do not leak.
• The washing result depends on the quality of the detergent except the function performances of the washing machine. There are many brands of detergent in the market. For the best washing result, we suggest you use the special detergent that produced for the auto drum washing machines.
• For washing wool and the chemical fiber please use special detergent. Do not use dryclean dissolvent. Attention: Put only enough detergent for one load of laundry into cartidge at a time. Laundry treatment

• Sort out clothes according to type and extent of dirt. There are three types of clothes: cotton, synthetical and woolen (silk) fabrics.
• Separate white clothes from colors.
• Remove all objects from pockets that may cause damage to the machine, such as keys and coins.
• Repair damaged clothing, loose buttons or damaged zippers before washing.
• Bed sheets and table cloths should be loosely loaded and not folded.
• This washing machine is for household use and designed to mechanically wash clothes.

English Program Selection Program Prewash Standard Option Wash (min) Rinse (min) Default Range Default Range N/A add 12 minutes was washing N/A N/A N/A wash/rinse/spin ordinary clothes washing

0-6 self defined washing program according to the habit of the operator

0-6 for not very dirty clothes

0-6 for night washing

0-6 wash/rinse/spin wash/rinse/spin/dry wash/rinse/spin/dry wash/rinse/spin wash/rinse/spin/dry wash/rinse/spin/dry Night Program and washing time dirty cloth wash/rinse/spin/dry Quick Hot water temperature (max)

N/A wash/rinse/spin/dry Custom Suitable condition wash/rinse/spin wash/rinse/spin/dry wash/rinse/spin/dry Heavy wash/rinse/spin for thick or heavy clothes

0-6 Delicate wash/rinse/spin cashmere and wool fabrics N/A

0-6 Standard dry dry the ordinary laundries N/A

N/A N/A N/A 60 min dry dry the ordinary laundries N/A

N/A N/A N/A 30 min dry anti-virus procress for dried laundry N/A

English Program and washing time Spin (rpm) Default Range Temp (selecting hot/cold water) Default Range Methods for using detergent Total time (min) Default Partition 1 Partition 2 Partition 3 Range

English Washing Methods Laundry Loading Evenly load the laundry in the washing machine and then tightly close the door of the unit. Note: 1.When first using the washing machine, let it run unloaded for one program to prevent the laundry from being stained by oil or dirty water from the washing machine. 2.Do not overload the washing machine. Put detergent in the dispenser There are three partitions in the detergent. Partition 1: It is used for the prewash function. Partition 2: Put the detergent in this partition no matter whether the prewash function is selected or not. Partition 3: Put the softening agent in this partition if the laundry has gone through the softening process. Caution: 1. Do not add liquid detergent into partition 1and 2.

2. For prewashing program, detergent should be added to both

partition 1 and 2; for other programs, do not add detergent to partition 1.

3. Do not overuse softening agent as this may damage artifical fabrics.

Washing program setting Set the washing program correctly in accordance with the laundry load. First connect the mains and select the power on/off button. The machine will work on the default standard program. Select the program selection button for the required washing program. The above operation should be under the condition of no power down. The machine will continue its previous program since the machine has the memory function after the power down. The memory function can be canceled by turning off the power and restart it.

English Additional Information

WARNING: To reduce the risk of fire, do not dry items containing

foam rubber or similarly textured rubber-like materials. Tips

• Adding the softener agent can help the laundry to get rid of the static electricity and make the clothes feel soft and easy to iron.
• The following list shows drying time for the different quantity and kinds of laundry. You can select the expected drying program in accordance with the quantity of the drying load. The selected program will be over when the drying process is finished. Weight of laundry (lb.) Time for drying Remain time (min) Drying degree 0-2 2-6 0-2 Standard

2-6 0-6 For ironing Dry and anti-bacterium Program Normal Operating Sounds The following sounds are normally heard during the operation of the washer:

• Tumbling sounds: this is normal as the heavy wet clothes in the washer are continuously being tossed around.
• Air rushing noise: This happens when the washer tub spins at very high RPM.
• Wash and Rinse cycles going on and off will also make clicking sounds.

English Care and Cleaning Guide

Warning: Always unplug your appliance to avoid electric shock before cleaning.

Ignoring this warning may result in death or injury. Before using cleaning products, always read and follow manufacturer’s instructions and warnings to avoid personal injury or product damage. Cleaning and Maintenance Use only damp cloth for cleaning control panel.

• To avoid any kind of damage to cabinet finish, wipe appliance cabinet as needed. If you spill liquid softener, bleach or detergent on the cabinet, wipe cabinet immediately because it can damage the finish.
• Do not use any abrasive, harsh chemicals, ammonia, chlorine bleach, concentrated detergent or solvents. Some of these chemicals may dissolve, damage and/or discolor your appliance.
• Remove pins or other sharp objects from clothes to prevent scratching interior parts.
• We suggest that you check the button trap no more than twice a year. Do not use washer without button trap in its place.
• The Detergent Dispenser Compartment has a removable option. Over time, this compartment may accumulate dried detergent, dirt and debris. You must remove the dispenser, then rinse it in a sink to remove dirt if present. Moving & Vacationing
• Turn off water supply faucets and disconnect hoses. Drain water from all hoses. This will prevent damage due to water leakage if the hoses accidentally get ruptured or they become loose.
• Disconnect electrical plug.
• Dry inner wash tub. If moving washer, disconnect drain hose.
• Turn the leveling legs clockwise all the way in.
• Reinstall both shipping bolts and metal brackets in the back to prevent internal part from shaking when appliance is moving to another location.
• To prevent mold leave door open so moisture inside machine can evaporate. Storage of Your Appliance in Cold Environment
• This appliance must be stored at room temperature.
• If you just got delivery of this appliance when outside temperature is below freezing, do not operate until this appliance has warmed to room temperature.
• Do not install or operate this appliance in the area where room temperature is below freezing.

English Warning Code Warning code Item of concern Content of identification Action to take Checking position and ask for help Water supply The water level can not reach the reset water level within 5 minutes Warning and stop running Check if the water pressure or water supply is low Drainage The water level can not reach the setting water level within 8 mintues Warning and stop running Check if the water pressure is low or stops supplying E12 Drainage The water level can not reach the reset level in 8 minutes after drainage starting Warning and stop running Check the water outlet of the drainage, adjust it and restart the machine E13 Water supply The water is above the warning level Warning and stop running Ask the technician to repair it E31 Motor The feedback signal does not change in 8 minutes during the motor runs Warning and stop running Ask the technician to repair it EA3 Water level is abnormal in the drying process The water setting level during the drying process Warning and stop running Check the water outlet of the drainage required and adjust it if required and restart the machine EC4 The temperature of air vent Within 30 minutes of dry cycle there is 5 minutes in which the temperature is not increasing Warning and stop running Ask the technician to repair it EC5 The dry temperature sensor The drying sensor circuit short or open Warning and stop running Ask the technician to repair it U01 Door is locked Can not unlock Warning and stop running Ask the technician to repair it U02 Door is not locked Can not lock the door Warning and stop running Ask the technician to repair it U03 Spin lopsidely The judgement of un-balance is above 1000g Spin at low speed and cancel drying Ask the technician to repair it U04 The door is opened The door is opened Warning Close the door E22 The memory function has failed EEPROM is not functioning Warning Ask the technician to repair it E11

English Troubleshooting Washer does not operate:

• Check if unit is plugged in. The plug may have come loose.
• Check if the electrical wall receptacle has proper voltage.
• Check if the circuit breaker needs to be reset or if the fuse needs to be replaced.
• Check if the unit is in “Off” mode.
• Check if the washer is overloaded: load may need to be re-balanced and clothes may need to be redistributed.
• Check if the door is open. You may have to close the door properly. Problems with water:
• Not enough water coming out: Water faucet may need to be turned on fully. Water hoses may be tangled up or wrinkled up. Straighten up hoses. Check water level selection, it may need to be readjusted.
• Water Temperature is incorrect: Check your water heater temperature. Hot water needs to be at a temperature at least 120˚F–140˚F (49˚C– 60˚C). Check to make sure the inlet hoses are properly connected. (e.g. hot to hot & cold to cold)
• Water leaks: This is due to not improperly installed drain hose or fill hoses. Your home drain may be clogged. You may need to tighten hoses, check the plumbing or call a plumber for service.
• Water pumped out before the cycle is completed: It happens if you open the door in the middle of cycle.
• Water will not drain: This may be because drain hose was not installed properly. Check the position of the drain hose. In order to drain properly, make sure that top of drain outlet is less than 4 ft. (1.2 m) above the floor.

English Washer is making noise:

• Washer may need to be reinstalled. (Check washer installation section)
• Washer load may need to be re-balanced, as the load may be uneven.
• Coins, loose change, buttons or other heavy objects could make noise (read Operating Guide–Normal Operating Sounds).
• Squealing Sound: Due to overloaded wash tub.
• Vibration Noise: Due to not leveling washer properly on the floor and uneven distribution of clothes in the tub. Problems with clothes:
• Clothes are too wrinkled: this is due to improper sorting, overloading and washing in too hot water repeatedly. Avoid overloading and resort your load. Do not mix heavy clothes such as work clothes with light clothes such as blouses, light shirts and delicate items. You may need to wash them in warm or cold water.
• Have soap residue: detergent may not be dissolving in water. Check water temperature or you need to add detergent as wash tub is being filled with water before you load your clothes to avoid soap residue on the clothes.
• Spots or stains on your clothes: this is due to incorrect use of fabric softener. You may need to read proper instructions on the container and follow proper directions for using the softener.
• Clothes are grayed or yellowed: this is due to not pouring enough detergent for large loads. You may have to add more detergent to the load.
• Clothes are ripped & have holes/excessive wear & tear: this is due to sharp objects such as pins and belt buckles left in pockets. You will need to remove small loose sharp objects. Fasten belts, zippers, metal snaps etc. Check if you are using undiluted bleach. Never add undiluted bleach to wash. Dryer does not operate:
• Check if unit is unplugged. The plug may have come loose.
• Check if the circuit breaker needs to be reset or if the fuse needs to be replaced.
• Check if the unit is in "OFF" mode. Press the "ON" button again.
• Check if the door is open.

English Dryer is working but not drying the clothes:

• Unit may be over loaded. The dryer drum should only be half full.
• Check if button trap is clean and dust free.
• Dryer load needs to be resorted. Heavy clothes may need to be separated from regular clothes.
• Bulky clothes may require repositioning.
• If clothes dry unevenly, a higher dry setting may be required or clothes in the dryer may need to be resorted. Dryer making noise when drying:
• Coins, loose change, buttons and other heavy objects could make noise.
• Dryer may need to be leveled evenly. Read Operating Guide-Normal Operating Sounds. Static:
• Caused by over drying. Adjust for shorter drying time.
• Mix with synthetic fabric. Sort and separate different fabrics.
• Use a fabric softener.

English Electrical Connections Grounding Instructions This appliance must be grounded. In the event of an electrical short circuit, proper grounding reduces the risk of electric shock by providing an escape wire for the electric current. This appliance is equipped with a cord having a grounding wire with a grounded plug. The plug must be inserted into an outlet that is properly installed and grounded.

• Improper use of the plug can result in a risk of electric shock.
• Consult a qualified electrician or service person if the grounding instructions are not completely understood or if doubt exists as to whether the appliance is properly grounded. Wiring Requirements:
• This appliance must be plugged into at least 15 AMP 115-120 VOLT, 60 HZ GROUNDED OUTLET. Note: Where a standard two-prong outlet is encountered, it is the personal responsibility and obligation of the consumer to have it replaced with a properly grounded three-prong outlet.

Extension Cords: We do not recommend that you use an extension cord. Power Interruptions Occasionally there may be power interruptions due to thunderstorms or other causes. Remove the power cord from AC outlet when a power outage occurs. When power has been restored re-plug power cord to AC outlet.

English Limited Warranty In Home Service Full ONE Year Warranty For 12 months from the date of original retail purchase, Haier will repair or replace any part free of charge including labor that fails due to a defect in materials or workmanship. Limited Warranty After one year from the original retail purchase date, Haier will provide a part at no cost, as indicated below, to replace said part as a result of a defect in materials or workmanship. Haier is solely responsible for the cost of the part. All other costs such as labor, trip charge, etc are the responsibility of the owner. Third through Fifth Year Haier will provide the cabinet assembly should the cabinet rust through Third through Tenth Year Haier will provide the inner stainless steel wash tub. NOTE: This warranty commences on the date the item was purchased and the original purchase receipt must be presented to the authorized service representative before warranty repairs are rendered. Exceptions: Commercial or Rental Use Warranty 90 days labor from date of original purchase 90 days parts from date of original purchase No other warranty applies For Warranty Service Contact your nearest authorized service center. All service must be performed by a Haier authorized service center. For the name and telephone number of the nearest authorized service center please call 1-877337-3639. Before calling please have available the following information: Model number and serial number of your appliance.The name and address of the dealer you purchased the unit from and the date of purchase. A clear description of the problem. A proof of purchase (sales receipt). This warranty covers appliances within the continental United States, Puerto Rico and Canada. What is not covered by this warranty: Replacement or repair of household fuses, circuit breakers, wiring or plumbing. A product whose original serial number has been removed or altered. Any service charges not specifically identified as normal such as normal service area or hours. Damage to clothing. Damage incurred in shipping. Damage caused by improper installation or maintenance. Damage from misuse, abuse accident, fire, flood, or acts of nature. Damage from service other than an authorized Haier dealer or service center. Damage from incorrect electrical current, voltage or supply. Damage resulting from any product modification, alteration or adjustment not authorized by Haier. Adjustment of consumer operated controls as identified in the owners manual. Hoses, knobs, lint traps and all attachments, accessories and disposable parts. Labor, service transportation, and shipping charges for the removal and replacement of defective parts beyond the initial 12-month period. Damage from other than normal household use. Any transportation and shipping charges.

LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND

The remedy provided in this warranty is exclusive and is granted in lieu of all other remedies. This warranty does not cover incidental or consequential damages, so the above limitations may not apply to you. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state. Haier America New York, NY 10018.