VIVA CAFE HD7825/71 - Coffee machine SENSEO - Free user manual and instructions

USER MANUAL VIVA CAFE HD7825/71 SENSEO

English Introduction Congratulations on your purchase and welcome to Philips! To fully benefit from the support that Philips offers, register your product at www.philips.com/welcome. SENSEO® coffee system Make your coffee moments truly special with SENSEO®. This unique system combines the easy-to-use Philips SENSEO® coffee machine with the specially developed Douwe Egberts SENSEO® coffee pods, giving you a full, smooth coffee with a delicious foam layer. The Douwe Egberts coffee in convenient SENSEO® coffee pods and Philips’ unique new SENSEO® brewing system are perfectly matched to ensure that the best taste and aroma are extracted from the coffee. To ensure a smooth and full coffee taste, you should keep the following things in mind: Fresh water Use fresh water every day. If you have not used the coffee machine for one day, you have to flush it with fresh water before you use it again (see section ‘Flushing’ in chapter ‘Cleaning’). Fresh coffee pods Use the SENSEO® coffee pods that have been specially developed by Douwe Egberts for your SENSEO® coffee machine for a full, round taste. The Douwe Egberts SENSEO® coffee pods stay fresh longer if you store them in an airtight storage container. Discover all SENSEO® coffee blends that are available at www.senseo.com. English

A clean machine with the new flushing and descaling procedures Note: Philips has improved the flushing and descaling procedures. See chapters ‘Cleaning’ and ‘Descaling’ for the new procedures. Clean and descale your Philips SENSEO® coffee machine regularly. -- Remove used coffee pods after brewing. If a used pod has been left in the coffee machine and you have not used the machine for some time, flush the machine before you use it again (see section ‘Flushing’ in chapter ‘Cleaning’). -- If you have not used the coffee machine for one day, you have to flush the machine with fresh water before you use the machine again (see section ‘Flushing’ in chapter ‘Cleaning’). -- Descale the SENSEO® coffee machine as described in chapter ‘Descaling’ when the CALC light goes on (after you have brewed approx. 400 cups of SENSEO® coffee). You can also descale the SENSEO® coffee machine more often (every 3 months) in the same way. Descaling takes 20 to 30 minutes. Do not interrupt the descaling process. General description (Fig. 1)

Water reservoir Water reservoir cover Sealing ring Water distribution disc CALC light 1-cup button q On/off button with light ring 2-cup button qq Drip tray

Cup tray Coffee spout Cover of coffee spout Coffee collector 2-cup pod holder qq 1-cup pod holder q Important Read this user manual carefully before you use the machine and save it for future reference. Danger -- Never immerse the machine in water or any other liquid. Warning -- Check if the voltage indicated on the bottom of the machine corresponds to the local mains voltage before you connect the machine. -- This machine is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the machine by a person responsible for their safety. English

-- Children should be supervised to ensure that they do not play with the machine. -- Do not use the machine if the plug, the mains cord or the machine itself is damaged. -- If the mains cord is damaged, you must have it replaced by Philips, a service centre authorised by Philips or similarly qualified persons in order to avoid a hazard. Caution -- Always return the machine to a service centre authorised by Philips for examination or repair. Do not attempt to repair the machine yourself, otherwise your guarantee becomes invalid. -- Never put normal ground coffee or use torn pods in the SENSEO® machine, as this causes it to become blocked. -- Do not use the machine in combination with a transformer, as this could cause hazardous situations. -- Always put the machine on a flat and stable surface. -- Never let the machine operate unattended.

English -- Do not use the machine at altitudes higher than 2200 metres above sea level. -- The machine does not work at temperatures below 10°C. -- Flush the coffee machine with fresh water before you use it for the first time (see chapter ‘Before first use’). This causes the boiler to fill with water, which is essential for the machine to work properly. -- Do not use the SENSEO® machine in combination with water softeners based on sodium exchange. -- Philips strongly advises you to descale this SENSEO® machine every 3 months. If the machine is not descaled in time and according to the procedure described in chapter ‘Descaling’, this may lead to technical failures. -- Never interrupt the descaling process. -- Never use a descaling agent based on mineral acids such as sulphuric acid, hydrochloric acid, sulphamic acid and acetic acid (e.g. vinegar). These descaling agents may damage your SENSEO® coffee machine. English 11 -- After unpacking the machine, never put your SENSEO® machine on its side. Always keep it in upright position, also during transport. -- This machine is intended for normal household use only. It is not intended for use in environments such as staff kitchens of shops, offices, farms or other work environments. Nor is it intended to be used by clients in hotels, motels, bed and breakfasts and other residential environments. Compliance with standards This machine complies with all standards regarding electromagnetic fields (EMF). If handled properly and according to the instructions in this user manual, the machine is safe to use based on scientific evidence available today. The energy consumption of this machine in off mode is less than 1 watt. This means that this machine complies with European Directive 2009/125/EC, which sets the ecological design requirements for energy-using products.

English First use Unpacking 1 Remove the machine from the box. Note: Make sure you store the 2-cup pod holder in a safe place. It is an essential part of the machine. Flushing the machine to fill the boiler

YOU CANNOT BREW COFFEE IF YOU

HAVE NOT FLUSHED THE SENSEO® COFFEE

MACHINE FIRST! The flushing cycle causes the boiler to be filled with water. After this, the coffee machine is ready for use. Flush the machine in the following way: 1 Remove the water reservoir. 2 Fill the water reservoir with water up to the MAX indication. 3 Put the water reservoir back. English 13 4 Place a bowl with a capacity of at least

1.5 litres on the cup tray.

5 Make sure a pod holder, without pod or pods, is in place. 6 Put the plug in an earthed wall socket. 7 Press the on/off button 3. The light ring around the on/off button lights up to indicate that you have to flush the machine. 8 To start flushing, press the 1-cup button q and the 2-cup button qq briefly at the same time. Never interrupt the flushing cycle halfway. If you do, the boiler does not fill itself properly. ,, The light ring around the on/off button starts flashing to indicate that the flushing cycle has started. The flushing cycle takes approx. 1.5 to

,, During the flushing cycle, the boiler fills itself with water from the water reservoir and cold water comes out of the coffee spout. During the flushing cycle, the machine produces more noise than during a regular brewing cycle.

English ,, When all the water in the water reservoir has been used up, the flushing cycle is finished and the machine switches off. Now your Philips SENSEO® coffee machine is ready for use. Note: If the machine does not work, repeat steps 1-8. Do not interrupt the flushing cycle. Brewing SENSEO® coffee Tips for the best SENSEO® quality -- Use fresh water every time. -- Use the SENSEO® coffee pods that have been specially developed by Douwe Egberts for your SENSEO® coffee machine for a full, round taste. The Douwe Egberts SENSEO® coffee pods stay fresh longer if you store them in an airtight storage container. -- To make sure that the coffee always tastes optimally, rinse the pod holders, the coffee collector and the coffee spout regularly. -- The SENSEO® coffee tastes best if you stir it before you drink it. -- If you have not used the coffee machine for some time, flush the machine before you use it again (see section ‘Flushing the coffee machine’ in chapter ‘Cleaning the machine’) with fresh water before you use it again. -- If you intend to make another cup of SENSEO® coffee later, just leave the coffee machine switched on. The machine automatically switches off after 30 minutes. English 15 Filling the water reservoir 1 Fill the water reservoir with cold water up to the MAX indication and put it back onto the machine. Never pour milk, coffee, hot water or carbonated water into the water reservoir. The MIN indication on the water reservoir indicated the minimum amount of water required for brewing coffee. Always fill the water reservoir beyond the MIN level. Switching on the machine 1 Put the plug in an earthed wall socket. 2 Press the on/off button 3. ,, The light ring flashes slowly while the water heats up. Heating up takes approx. 75 seconds. ,, The coffee machine is ready for use when the light ring lights up continuously. Note: If the light ring flashes rapidly, the water reservoir does not contain enough water for brewing one cup of coffee. Placing a pod holder 1 Release the lid by moving the lever upwards. ,, The lid opens automatically. 2 Place the appropriate pod holder in the machine. Note: Make sure the pod holder is clean and the sieve in the centre is not clogged, e.g. with loose coffee grounds.

English -- If you want to make one cup of SENSEO® coffee, use 1 coffee pod in combination with the 1-cup pod holder q and the 1- cup button q. -- If you want to make two cups of SENSEO® coffee, use 2 coffee pods in combination with the deeper 2-cup pod holder qq and the 2-cup button qq. Placing one or two pods 1 Place the SENSEO® coffee pod(s) properly in the centre of the pod holder, with the convex side pointing downwards. Note: Use SENSEO® coffee pods from Douwe Egberts specially designed for your SENSEO® coffee machine for a full and round taste. Note: Make sure the coffee in the pod(s) is evenly distributed and press the pod(s) lightly into the pod holder. Note: Never put normal ground coffee or use torn pods in the SENSEO® machine, as this causes it to become blocked. -- Place 1 SENSEO® coffee pod in the 1-cup pod holder q. -- Place 2 SENSEO® coffee pods in the 2-cup pod holder qq. English 17 2 Close the lid and lock the lever. Make sure the lid is closed properly and the lid lever is locked before you start brewing coffee. 3 Place one cup or two cups under the spout openings.You can adjust the height of the coffee spout by sliding it upwards or downwards. The cups you use should have a capacity of at least 150 ml. Do not use cups that are too large, as they cause the coffee to get cold more quickly. 4 Press the button indicating the number of cups of SENSEO® coffee you want to brew. -- Press the 1-cup button q for one cup. -- Press the 2-cup button qq for two cups. The SENSEO® coffee machine starts brewing. -- The machine automatically supplies the optimal amount of water. -- You can interrupt the brewing process at any time by pressing the on/off button 3. If you switch the machine back on after having interrupted the brewing process, the machine does not complete the interrupted brewing cycle. Do not remove the water reservoir during a brewing cycle, as this causes the machine to draw in air. When this happens, the next cup is only partly filled.

English Note: If no coffee comes out of the machine, you have not flushed the machine before first use. As a result, the boiler is not filled. Flush the machine as described in chapter ‘Before first use’ before you start brewing coffee. If only a small amount of coffee comes out of the machine, flush the machine as described in section ‘Flushing’ in chapter ‘Cleaning’ before you brew another cup of coffee. 5 Remove the coffee pod(s) after use by lifting the pod holder out of the machine and emptying it. Be careful when you do this, for there may still be some water/coffee on the coffee pod(s). Interrupting the brewing process 1 Press the on/off button 3 to interrupt the brewing process. Note: If you switch the machine back on after you have interrupted the brewing process, the machine does not complete the interrupted brewing cycle. Switching off 1 After use, press the on/off button 3 to switch off the machine. Note: If you do not use the machine, it switches off automatically after 30 minutes, for energy saving. Cleaning the machine Never immerse the SENSEO® coffee machine in water. English 19 Cleaning the coffee machine 1 Always unplug the machine before you clean it. 2 Clean the outside of the machine with a moist cloth. 3 Remove the coffee collector. 4 Take the coffee spout out of the machine by sliding it upwards. Note:You can only remove the coffee spout after you have removed the coffee collector. 5 Disassemble the coffee spout if you want to clean it more thoroughly. 6 Clean the coffee spout, the coffee collector and the drip tray in hot water, if necessary with some washing-up liquid, or in the dishwasher. 7 Hold the cup tray in your hand while you clean it with hot water. If necessary, use some washing-up liquid. The cup tray can also be cleaned in the dishwasher. To clean the cup tray, always remove it from the machine, as it might prove sharp when handled incorrectly. Always handle it carefully.

English 8 Clean the pod holders in hot water, if necessary with some washing-up liquid, or in the dishwasher. Check if the sieve in the centre of the pod holder is clogged. If this is the case, unclog the sieve by rinsing the pod holder under a running tap. If necessary, use a washing-up brush to clean the sieve. 9 Clean the water reservoir in hot water, if necessary with some washing-up liquid, or in the dishwasher. Note: If you use a washing-up brush, be careful not to damage the valve in the bottom of the water reservoir. Remove the water reservoir cover for easier cleaning. 10 Clean the water inlet on the machine with a moist cloth. Do not use an object with sharp edges to clean the water inlet. 11 Rinse the parts with fresh water and put them back into the machine. 12 Clean the water distribution disc with a moist cloth. Be careful when you do this; make sure that the rubber sealing ring does not get stuck under the edge of the water distribution disc. If it does, the coffee machine will start leaking! Note: Be careful not to damage the metal tab on the water distribution disc. English 21 Flushing the coffee machine If you have not used the coffee machine for one day, you have to flush the machine with fresh water before you use the machine again. To flush the boiler, brew two cups of hot water in the following way: 1 Fill the water reservoir with cold water at least up to the MIN level and put it back into the machine. 2 Put the 1-cup pod holder q or the 2-cup pod holder qq in the machine without pod(s). 3 Close the lid and lock the lever. 4 Put two cups or a bowl under the coffee spout to collect the water. 5 Press the on/off button 3. ,, The light ring flashes slowly while the water heats up. Heating up takes approx. 75 seconds. ,, The coffee machine is ready for use when the light ring lights up continuously. 6 Press the 2-cup button qq to brew two cups of hot water. 7 Throw away this water. Now the machine is ready for use again.

English Descaling (new procedure) When to descale -- Descale the SENSEO® coffee machine as described below when the CALC light goes on (after you have brewed approx. 400 cups of SENSEO® coffee). Why to descale Scale builds up inside the machine during use. It is essential to descale the SENSEO® coffee machine at least every 3 months. Your reasons to descale: -- It prolongs the life of your SENSEO® coffee machine -- It ensures maximum cup volume -- It ensures maximum coffee temperature -- The machine produces less sound during brewing -- It prevents malfunctioning If the descaling procedure is not performed correctly, scale residue remains behind in the machine. This causes scale to build up more quickly and may cause permanent and irreparable damage to the machine. Use the correct descaling agent Only citric acid-based descalers are suitable for descaling the SENSEO® machine. This type of descaler descales the machine without damaging it. For the correct amount, see under ‘Descaling procedure’ below. Each descaling mixture can be used only once. After use, the descaling mixture is no longer active. We advise you to use the special SENSEO® Descaler (HD7012, HD7011, HD7006). For more information about this descaler, visit our website www.philips.com. English 23 Never use a descaling agent based on mineral acids such as sulphuric acid, hydrochloric acid, sulphamic acid and acetic acid (e.g. vinegar). These descaling agents may damage your SENSEO® coffee machine. Descaling procedure Note:The descaling procedure for this machine differs from that of previous models. Note:The descaling procedure consist of 2 descaling cycles and 2 flushing cycles. Do not interrupt the descaling cycles and do not switch off the machine before or between the flushing cycles. 1 Press the on/off button 3. ,, The machine is ready for use when the light ring lights up continuously. 2 Mix 50 grams of citric acid with 1 litre of water. Fill the water reservoir with the descaler mixture. 3 Put the water reservoir back onto the coffee machine.

English 4 Place the 1-cup pod holder q with a used coffee pod in it in the coffee machine. Close the lid and make sure it is properly locked. Make sure the lid is closed properly and the lid lever is locked before you start descaling the machine. Note: Always put a used coffee pod in the pod holder when you descale the machine.This pod serves as a ‘filter’ to prevent the sieve or hole in the pod holder from getting clogged with scale residue. 5 Put a bowl with a capacity of at least 1500ml under the spout to collect the descaling mixture. 6 Press the 1-cup button q and the 2-cup button qq briefly at the same time to start the descaling cycle. ,, The CALC light and the light ring around the on/off button starts flashing to indicate that the descaling cycle has started. ,, Hot water comes out of the coffee spout in intervals. During the descaling cycle, the machine stops descaling 3 to 4 times to let the descaler mixture act and to heat up. Let the machine complete the entire descaling cycle, which takes 4 to 5 minutes. Do not switch off the machine during the descaling cycle! ,, When all the water in the water reservoir has been used up, the first descaling cycle is finished. The light ring around the on/off button starts to flash rapidly. English 25 7 Repeat the descaling procedure (steps 2 to 6) once. Replace the used pod with another used pod to filter out the scale residue. Note: Do not refill the water reservoir with the used descaling mixture. 8 Rinse the water reservoir with tap water. Fill the water reservoir up to the MAX indication with tap water and repeat steps 3 and 6. Note: Do not refill the water reservoir with used hot water. 9 Fill the water reservoir with fresh tap water up to the MAX indication again and repeat steps 5 and 6 once more. Note: Always rinse the machine by letting it empty two full water reservoirs. 10 Remove the used pod and clean the pod holder after descaling to prevent the sieve in the centre from getting clogged. Frost-free storage After you have flushed the machine for the first time (see chapter ‘Before first use’), it may only be used and stored in a frost-free place to prevent damage. Ordering accessories To purchase accessories for this appliance, please visit our online shop at www.shop.philips.com/ service. If the online shop is not available in your country, go to your Philips dealer or a Philips service centre. If you have any difficulties obtaining accessories for your appliance, please contact the Philips Consumer Care Centre in your country.You find its contact details in the worldwide guarantee leaflet.

English Environment -- Do not throw away the machine with the normal household waste at the end of its life, but hand it in at an official collection point for recycling. By doing this, you help to preserve the environment. Guarantee and service If you need service or information or if you have a problem, please visit the Philips website at www.philips.com/support or contact the Philips Consumer Care centre in your country. You find its phone number in the worldwide guarantee leaflet. If there is no Consumer Care Centre in your country, go to your local Philips dealer. The purchase of the Philips SENSEO® coffee machine does not exhaust any of the rights of Sara Lee/Douwe Egberts or Philips under any of their patents nor does it confer upon the purchaser a licence under these patents. Troubleshooting This chapter summarises the most common problems you could encounter with the machine. If you are unable to solve the problem with the information below, visit www.philips.com/ support for a list of frequently asked questions or contact the Consumer Care Centre in your country. English 27 Problem Solution The light ring around the on/off button flashes slowly. You have used the SENSEO® coffee machine at an altitude higher than 2200 metres above sea level. This has caused the water in the machine to start boiling before it has reached the required temperature, which prevents the machine from functioning properly. Switch off the machine and no longer use it at altitudes higher than 2200 metres above sea level. The CALC light flashes. You have pressed the 1-cup button and the 2-cup button at the same time. This started the descaling cycle. If you did not intend to start the descaling cycle, simply press the on/off button to switch off the machine. If you did intend to start the descaling cycle, do not interrupt this cycle but let the appliance operate until the water reservoir is empty. The CALC light The CALC light does not go out if the descaling does not go out procedure has not been performed correctly. after descaling. To perform the descaling procedure correctly: Make sure you start the descaling cycle by pressing the 1-cup button and the 2-cup button at the same time. See chapter ‘Descaling’ for a complete description of the descaling procedure. Make sure you do not interrupt the descaling cycle. During the descaling cycle, hot water comes out of the coffee spout at intervals and the machine stops descaling 3 to 4 times to let the descaling mixture act and to heat up again. If you press the on/off button to interrupt this cycle, the CALC light stays description of the descaling procedure.

English Problem Solution Make sure you use four full water reservoirs to complete the descaling procedure: two reservoirs filled with descaling mixture and two reservoirs filled with fresh water. You start the two descaling cycles and the two flushing cycles by pressing the 1-cup button and the 2-cup button at the same time. If you do not complete the descaling procedure, scale residues remain behind in the machine. This causes scale to build up more quickly and may cause permanent and irreparable damage to the machine. Do not switch the machine off during the descale process. If you switch off the machine, you have to restart the whole descaling procedure. The light ring around the on/off button continues to flash rapidly. Make sure that: the water reservoir is placed properly; there is enough water in the water reservoir (i.e. above the q MIN level if you want to brew 1 cup); the ambient temperature is not lower than 10°C. If it is, the machine does not function properly. Water leaks from the coffee machine. Make sure that: the water reservoir has not been filled beyond the MAX level; English 29 Problem Solution the sieve in the centre of the pod holder is not clogged. If it is, unclog the sieve by holding the pod holder under a running tap; the coffee pod has been put properly in the centre of the pod holder; the sealing ring has not got stuck under the edge of the water distribution disc (see figure 1 at the beginning of this user manual). the water drops on the worktop are not the result of placing or removing the water reservoir or removing used coffee pods. you do not remove the water reservoir when the coffee machine is heating up. This may cause water that normally ends up in the water reservoir to leak out of the machine. In all other cases, contact the Philips Consumer Care Centre in your country. I cannot take the coffee spout out of the machine. You can only remove the coffee spout after you have removed the coffee collector. I cannot open the lid. A vacuum may have temporarily formed under the lid. Switch off the machine. Pull up the lever as far as it goes and wait 24 hours before you open the lid. You may need to use quite some force.

English Problem Solution Make sure that the sieve in the centre of the pod holder is not clogged. If it is, unclog the sieve by holding the pod holder under a running tap. If necessary, you can use a washing-up brush to unclog the sieve. Make sure you do not move the SENSEO® machine. Moving the machine, placing it outdoors or in a cool or cold environment does not accelerate the unlocking of the lid. Do NOT put the SENSEO® machine in the fridge or freezer, as this does not accelerate the unlocking of the lid. If problems continue to occur, contact the Philips Consumer Care Centre in your country. The coffee machine produces less coffee than before. Perhaps the sieve in the centre of the pod holder is clogged. If this is the case, unclog the sieve by rinsing the pod holder under a running tap. Use a washingup brush to clean the sieve, if necessary. Descale the machine (see chapter ‘Descaling’). I cannot close the lid properly. Check if a used coffee pod is sticking to the water distribution disc. If this is the case, remove the used pod. Check if you used the correct pod holder. Use 2 pods in combination with the deeper 2-cup pod holder qq. Use 1 pod in combination with the 1-cup pod holder q. English 31 Problem Solution The machine has Contact the Philips Consumer Care Centre in your been stored in a country. room that was not frost-free. The SENSEO® coffee is not strong enough. Make sure that: you have used the correct number of pods and have pressed the right button. Use 1 pod in combination with the 1-cup pod holder q and the 1-cup button q. Use 2 pods in combination with the 2-cup pod holder qq and the 2-cup button qq; you have placed the coffee pod(s) properly in the centre of the pod holder, to prevent water from escaping along the edge of the pod(s). When you use two coffee pods on top of each other, make sure that the convex sides of both pods point downwards and press the pods lightly into the pod holder; you have not used the same coffee pod twice by accident; the coffee in the pod is evenly distributed; If you prefer a more robust flavour, SENSEO® coffee pods with a stronger blend are available. The SENSEO® coffee is too strong. If you prefer a milder flavour, SENSEO® coffee pods with a milder blend are available. The coffee is Do not use cups that are too large, as they cause the not hot enough. coffee to get cold more quickly. Make sure the cups have a capacity of at least 150ml.