3XW-G2 - Video Conferencing System HuddleCamHD - Free user manual and instructions

Product Type	Video Conferencing Camera
Brand	HuddleCamHD
Model	3XW-G2
Sensor	1/2.8" CMOS, 3.27 Megapixels
Video Resolution	1920x1080p at 30fps, 1280x720p at 30fps
Optical Zoom	3x (f=3-9mm, F1.2-F2.2)
Field of View	23° (tele) to 90° (wide)
Minimum Illumination	0.25 Lux at F1.2
Pan Range	0° to 359°
Tilt Range	Up 90°, Down 45°
Presets	64 presets, 4 patrol lines
Video Interface	USB 3.0 (backward compatible with USB 2.0)
Control Interface	Mini DIN-8 (VISCA IN/OUT/RS485)
Power Supply	DC 12V, 2A (included adapter)
Power Consumption	24W max
Dimensions (W x H x D)	5.7 x 6.4 x 5.8 in (145 x 163 x 148 mm) (tilt up adds 1.4 in height)
Weight	2.4 lbs (1.1 kg)
Material	Aluminum and plastic
Color	Gray or White
Operating Temperature	32°F to 113°F (0°C to 45°C)
Warranty	2 years parts and labor
Included Accessories	Power adapter, USB 3.0 cable (3m), serial cables, IR remote, mounting bracket, screws, user manual

Frequently Asked Questions - 3XW-G2 HuddleCamHD

How do I connect the camera to my computer?

First, connect the included DC 12V power adapter to the camera and plug it into a power outlet. Wait for the camera to reach its home position. Then, connect the included USB 3.0 cable from the camera to a USB 3.0 port on your computer (USB 2.0 is also supported). Finally, select and configure the camera in your video conferencing software.

Why is the camera not recognized by my PC?

Ensure you follow the correct power-on sequence: connect power first, wait for boot, then connect USB. Check that the USB cable is functional and try a different port. Disable USB power saving settings in your operating system. Avoid using external USB hubs. If the device appears as 'Unknown device' or 'Westbridge' in Device Manager, restart your computer and reconnect.

How can I control the camera remotely?

You can control the camera via the included IR remote controller or through wired VISCA control using the Mini DIN-8 VISCA IN port. For multiple cameras, daisy-chain them using VISCA OUT/RS485 ports and set unique camera IDs via the dip switches. Ensure the remote's camera select button matches the camera's IR select switch.

What is the maximum zoom level?

The camera features a 3x optical zoom (f=3-9mm) with a field of view from 23° (tele) to 90° (wide). Additionally, digital zoom is available via the remote control.

Can I mount the camera on a ceiling?

Yes, the camera supports ceiling mounting. Use the included ceiling bracket and screws. For acoustic tile ceilings, use a plywood tile bridge. The camera's tilt mechanism can be inverted for ceiling use by setting the Auto Rev menu option to 'N'. Follow the installation instructions in the manual.

How do I clean the lens?

Use a blower (commercially available) to remove dust or dirt from the lens surface. Do not use active chemicals or corrosive detergents, as they may damage the lens coating.

The remote control is not working – why?

Ensure the IR select switch on the rear of the camera matches the camera selection button pressed on the remote (1, 2, or 3). Check that the remote has batteries and is aimed at the IR receiver on the front of the camera. If using multiple cameras, each must have a unique IR ID.

How do I reset the camera to factory settings?

Press the Reset button on the IR remote controller. This restarts the camera and restores it to factory default settings, deleting all stored presets and memory. Alternatively, you can use the OSD menu to reset individual settings.

What is the warranty period?

The HuddleCamHD 3XW-G2 comes with a 2-year warranty covering parts and labor. For repairs, contact your authorized dealer. Do not disassemble the camera yourself.

Can I use USB 2.0 instead of USB 3.0?

Yes, the camera is backward compatible with USB 2.0 ports, but functionality may be limited. For best performance (full HD video), use a USB 3.0 port. If using USB 2.0, the camera may appear as a 'USB2.0 Camera' with limited capabilities.

USER MANUAL 3XW-G2 HuddleCamHD

HuddleCam camera with adjustable lens and base mount (no visible text or symbols on device body)

Precautions.

Safety Tips

• Please read this manual carefully before using the camera.
• Avoid damage from stress, violent vibration or liquid intrusion during transportation, storage or installation.
• Take care of the camera during installation to prevent damage to the camera case, ports, lens or PTZ mechanism.
• Do not apply excessive voltage. (Use only the specified voltage.) Otherwise, you may experience electrical shock.
• Keep the camera away from strong electromagnetic sources.
• Do not aim the camera at bright light sources (e.g. bright lights, the sun, etc.) for extended periods of time.
• Do not clean the camera with any active chemicals or corrosive detergents.
• Do not disassemble the camera or any of the camera's components. If problems arise, please contact your authorized dealer.
• After long term operation, moving components can wear down. Contact your authorized dealer for repair.

In The Box

Supplied Equipment

• HD Color Video Camera (1)
• 12V/2.0A DC Power Adapter (1)
• Installation Bracket (1)
• Installation Screw (1)
• USB 3.0 Data Cable (3m), Serial Control Cables (RS-232C to RS-485)
• IR Remote Controller (1)
- User Manual (1)

152 Robbins Rd, Downingtown, PA, 19335, USA - HuddleCamHD.com | 1 800 - 486-5276

Physical Description......

1. Front View......

1. Lens
2. IR Receiver

To receive IR remote controller signal.

1. Power LED

Blue LED lights when unit is powered and on.

1. Stand by LED

Orange LED lights when unit is powered and in standby.

1. IR Receiver

To receive IR remote controller signal.

HuddleCamHD

152 Robbins Rd, Downingtown, PA, 19335, USA - HuddleCamHD.com | 1 800 - 486-5276

1. Rear View......

1. USB 3.0 Interface

For connection to PC USB 3.0 port (also compatible with USB 2.0 port and driver).

1. IR Selective Switch

When using only one remote to control more than one camera, this switch will assign a unique ID to each camera.

1. VISCA IN Port

For hard wired remote control from a 3^rd party PC, joystick, etc...

1. VISCA Out Port/RS485

Used for daisy chaining multiple cameras for RS-232/RS-485 control.

1. DC IN 12V Socket

Only use the Power Adapter supplied with this camera.

HuddleCamHD

152 Robbins Rd, Downingtown, PA, 19335, USA - HuddleCamHD.com | 1 800 - 486-5276

1. Bottom View......

1. Dip-Switch

Used for selecting baud rate and the remote signal output switch.

1. Tripod

Will accept 1/4-20 bolt from 3 ^rd party tripod, wall or ceiling mount.

HuddleCamHD

152 Robbins Rd, Downingtown, PA, 19335, USA - HuddleCamHD.com | 1 800 - 486-5276

1. Dip-Switch Settings.....

Note: When changing Dip-Switch settings, make all changes with camera powered off.

Dip-Switch 1 - (To set communication baud rate).

Dip-Switch 2 - (To set control protocol).

Dip-Switch 3 - (Set only for firmware upgrading).

Dip Switch 4 & 5 - (To set camera's RS232/RS485 ID number - for daisy chain wired control).

Camera address code setting

	Dip-switch4	Dip-switch 5
1	OFF	OFF
1	OFF	ON
2	ON	OFF
3	ON	ON

HuddleCamHD

152 Robbins Rd, Downingtown, PA, 19335, USA - HuddleCamHD.com | 1 800 - 486-5276

Cable Connection Info.

VISCA RS-232C - IN Reference......

Pin S/N	Function
1	DTR IN
2	DSR IN
3	TXD IN
4	GND
5	RXD IN
6	GND
7	IR Commander Signal OUTPUT
8	NO Connection

VISCA RS-232C - Out Reference......

VISCA RS-232C OUT

Pin S/N	Function
	RS-232	RS-485
1	DTR OUT	TX+
2	DSR OUT	TX-
3	TXD OUT
4	GND
5	RXD OUT
6	GND
7		RS-485 -
8		RS-485 +

OSD MENU

On Screen Display Menu - Use the OSD menu to access and change the camera's settings.

Note: You cannot manually move the camera (pan/tilt) when the OSD menu is visible on the screen.

The Dome OSD Menu is as follows:

• Pan Speed Default Value: 20

- Set speed of Pan motor

- Range = 1 - 63

- Tilt Speed Default Value: 20

- Set speed of Pan motor

- Range = 1 - 63

- Scan Speed (Auto Pan Mode) Default Value: 6

- Set speed of boundary scan

- Range = 1 - 63

• Tour Path (uses presets) Default Value: 1

○ Select desired tour path

- Range = 1 - 4

• Tour Dwell Default Value: 5

- Set duration to dwell on each preset

- Range = 1 - 60

- Proportion (Pan + Tilt speed proportional to Zoom level) Default Value: On

- Set Proportion

■ Range = On - Off

• Auto Rev Default Value: P

- Set camera mounting orientation

■ N for inverted ceiling mount, P for std. mount

• Frame Default Value: 60Hz

- Set Refresh Rate

HuddleCamHD

152 Robbins Rd, Downingtown, PA, 19335, USA - HuddleCamHD.com | 1 800 - 486-5276

■ Range = 50Hz or 60 Hz

- Preset Freeze (Provides auto freeze frame when switching presets)

Default Value: Off

■ Range = On - Off

The Lens OSD Menu is as follows:

- BL (BACKLIGHT) Default Value: OFF - ON/OFF

- SATURATION Default Value: 3 - 0-15

- SHARPNESS Default Value: 9 - 0-15

- NR (Noise Reduction) Default Value: Auto - Adjustable Value: Off, AUTO, 1-4

- WB (White Balance) Default Value: Auto - Auto/Manual/Outdoor/Indoor/One Push/ATW

(Manual Settings):

- R GAIN (Red Gain) Default Value: 76 - Adjustable Scope: 0-255

- B GAIN (Blue Gain) Default Value: 82 - Adjustable Scope: 0-255

- AE (Auto Exposure) Default Value: Auto - Auto/Manual/Shutter/Iris/Bright

(Manual Settings):

- SHUTTER Default Value: 1/90 - Shutter Speed Range: 1/60-1/10000

- IRIS Default Value: F8.0 - Close/F1.6-F14

• BRIGHT Default Value: 23

HuddleCamHD

152 Robbins Rd, Downingtown, PA, 19335, USA - HuddleCamHD.com | 1 800 - 486-5276

- Set Brightness 0 - 31

IR Remote Controller

(Note: Some buttons do not operate for all camera models)

1. Reset:

Restarts the camera and restores it to Factory Default settings. (Note: Will delete all memory).

2. Camera Selection

Select Camera ID: 1, 2 or 3

3. Preset Positions

1-9: Preset Positions

Set: Setting Preset Position

Clear: Clear Preset Position

Call: Call Preset Position

Note: If you want to set (or call) the first preset position to 1, you should press number key "1", then press "Set" (or "Call") to set (call) the position.

4. Fast Zoom in/out Control Zone

+: Zoom in quickly

-: Zoom out quickly

5. Pan/Tilt Controller

Move Up

Move Down

Move Left

Move Right

Auto Pan

6. Additional Function Zone

Freeze: Image Freeze

BL: Back-light Compensation

WB: White Balance

AE: Auto Exposure

D Zoom: Digital Zoom

HDMI: Swap to HDMI video output

DVI: Swap to DVI video output

Format: Swap between different formats

7. Power Supply Switch

Switch for turning camera on

(i.e. Stand-By mode vs. Working mode)

8. OSD Menu Zone

Dome OSD: Enter Pan Tilt Zoom OSD menu

Lens OSD: Enter lens OSD menu

9. Slow Zoom In/Out Zone

+: Zoom in slowly

-: Zoom out slowly

10. Focus Control Zone

Auto: Turn on auto focus

Manual: Turn on manual focus

Far: Set focus at farther distance

Near: Set focus at nearer distance

Page 11 of 19

HuddleCamHD

152 Robbins Rd, Downingtown, PA, 19335, USA - HuddleCamHD.com | 1 800 - 486-5276

11. Pan/Tilt Function Zone

L-Limit: Set left boundary limit scanning position

Scan: Enable Boundary Scanning (Auto Panning)

R-Limit: Set right boundary limit scanning position

Home: Go to camera's Home position

Tour: Enable automatic patrol tour of presets

Rev: Enable image flip for ceiling mounting

Connection Instructions

1. Connect included Power Supply to the camera.
2. Wait for camera to come to Home Position.
3. Connect included USB 3.0 cable to camera and USB 3.0 port of PC (unit is also backwards compatible with USB 2.0 port).
4. Select and configure camera in your software of choice.

NOTE: Failure to follow this sequence may result in no connection to PC.

Care Of The Unit.

Remove dust or dirt on the surface of the lens with a blower (commercially available).

HuddleCamHD

152 Robbins Rd, Downingtown, PA, 19335, USA - HuddleCamHD.com | 1 800 - 486-5276

Installation Instructions.

Desktop Installation.

When using the HuddleCam™ on a desk, make sure that it will stand level. If you want to use the camera on an incline, make sure the angle is less than 15 degrees to ensure that the camera's pan and tilt mechanism operates normally.

Line drawings of two computer monitors with front and back views, showing front and side views (no text or symbols)

Max 15°

Tripod Installation.

When using the HuddleCam™ with a tripod, screw the tripod to the bottom of the camera. The tripod screw must fit below specifications:

Note: Tripod must stand on a level surface.

$$ \varrho = 5 - 7 \mathrm{mm} $$

HuddleCamHD

152 Robbins Rd, Downingtown, PA, 19335, USA - HuddleCamHD.com | 1 800 - 486-5276

Ceiling Mount

Step 1:

Ceiling Bracket

Pure mechanical component diagram without any text, numbers, or symbols

Ceiling

For hard ceilings Use the supplied plastic anchors and screws to fix the ceiling bracket to the ceiling.

For acoustic tile ceilings cut a piece of plywood 12" x 23.75" to use as a tile bridge above the ceiling tile. Use the supplied screws (without plastic anchors) to fix the ceiling bracket to the plywood, sandwiching the ceiling tile in between. Do not over-tighten.

NOTE: The four raised areas of the ceiling bracket must face towards the ceiling.

Step 2:

3D mechanical component diagram showing a curved housing with directional arrows and a label 'Slott' (no readable text or symbols beyond the label)

Slotted bolts

Use the two slotted bolts to fix the camera bracket to the bottom of the camera body. The 1/4 -20 bolt is for the threaded insert in the camera body. The smaller bolt threads into the bracket and pins the camera in place using the unthreaded opening on the camera body.

Camera Bracket

Step 3:

Slide the camera bracket assembly on to the ceiling bracket, allowing the 2 slotted bolt heads to fit over the large keyhole opening in the ceiling bracket. Slide the camera and camera bracket until both bolt heads are fitted into the narrower slot of the large keyhole opening.

Step 4:

3D rendered mechanical component with directional arrows indicating movement or force (no text or symbols)

Mechanical component with a circular base and central knob, mounted on a flat top (no text or symbols visible)

Use the locking screw to lock the ceiling and camera brackets together to finish the installation

Troubleshooting

Problem	Cause	Resolution
There is no power to the camera.	Power adapter is disconnected from mains or from camera.	Check the connections between the camera, power adapter and mains. If anything is disconnected, reconnect it.
	Power switch is set to OFF.	Set the power switch to ON.
Camera will not connect to the PC via USB.	USB cable is bad.	Try new USB Cable
	Camera connects sometimes.	Connect USB only after camera has completely booted.
Camera unable to pan, tilt, and/or zoom.	Menu is currently displayed on the screen.	Retry after exiting the menu.
	Pan, tilt or zoom range limit was reached.	Try to pan/tilt/zoom in the other direction.
Remote control not working.	The “camera select” button on the remote control is not set to match the “IR select” switch number set on the camera.	Choose the correct “IR select” number to match camera settings.
Camera cannot be controlled via VISCA.	The connection between the PC and camera is incorrect.	Refer to Cable Connection Info section of this manual.
	Commands being sent are incorrect.	Refer to VISCA manual.
The Camera is not working at all.	No response or image from camera.	Disconnect power, and wait a few minutes, then connect the power again. Retry.

HuddleCamHD

152 Robbins Rd, Downingtown, PA, 19335, USA - HuddleCamHD.com | 1 800 - 486-5276

Important Notes Regarding USB Connectivity:

USB 3.0 ports are backwards compatible with USB 2.0 devices. USB 2.0 ports are not completely forward compatible with USB 3.0 devices (some USB 3.0 devices will connect to USB 2.0 with limited functionality).

External USB hubs should be avoided (i.e. give the camera its own USB port on the device) as they are not well suited to transmitting HD video reliably.

USB extension systems must be fully compatible with the version of USB that you are using and must utilize an external power supply, when required. Caution: Some “compatible”

USB 3.0 extenders do not actually have the full 5Gbps bandwidth required for uncompressed HD video - so check bandwidth specs. Always connect the HuddleCam directly to the device in order to associate the UVC drivers before attempting to use any extension system.

USB 3.0 power saving settings in the device's operating system should be turned off completely for reliable USB 3.0 camera connectivity.

HuddleCam Cameras

All HuddleCamHD cameras utilize the UVC (USB Video Class) drivers that are built into Windows, Mac OS and Linux to stream HD video to your device via your device's USB port (USB 2.0 or USB 3.0 depending upon HuddleCam model). When your device successfully recognizes the camera, your device will register the HuddleCam as an “imaging device”. You can see this in your Windows Device Manager program (type “device manager” into the Windows search tool) as shown in the screenshot, below:

HuddleCamHD

152 Robbins Rd, Downingtown, PA, 19335, USA - HuddleCamHD.com | 1 800 - 486-5276

In this example, you can see the HuddleCam model in use connected as a fully functional USB 3.0 device (HuddleCamHD) as well as a USB 2.0 device with limited functionality (USB2.0 Camera).

If your device has not connected to or has not recognized the HuddleCam as an imaging device (in which case, you may see a new “unknown device”, “Westbridge” or “CYTFX3” labeled device show up in Device Manager’s “Universal Serial Bus Controllers” section rather than in the “Imaging Devices” section), the HuddleCam will not be available to programs that utilize a camera. In this case, try restarting the device and reconnecting the camera via USB (USB 2.0 or USB 3.0 depending upon HuddleCam model).

HuddleCamHD

152 Robbins Rd, Downingtown, PA, 19335, USA - HuddleCamHD.com | 1 800 - 486-5276

Similarly, you can see a connected device in System Information on a MAC. See screenshot below:

In this example, you can see the HuddleCam model in use connected as a fully functional USB 3.0 device “HuddleCamHD” as well as a “USB2.0 camera” with limited functionality (USB2.0 camera).

Model Number: HC3XW-xx-G2

Camera & Lens

• Video CMOS Sensor 1/2.8" CMOS 3.27 Mega Pixel
• Frame Rate 30fps 1920 x 1080p, 30fps 1280 x 720p
- Lens Zoom 3X Optical Zoom, f=3-9mm F1.2-F2.2
• Field of View 23° (tele) to 90° (wide)
• Min Lux 0.25 Lux at F1.2
- Warranty 2 years parts and labor

Pan/Tilt Movement

• Pan Movement 0-359°
- Tilt Rotation Up: 90^ , Down: 45^
• Presets 64 Presets, 4 Patrol lines

Rear Board Connectors

• Video Interface USB 3.0
• Control Signal Interface Mini DIN-8 (VISCA IN, VISCA OUT/RS485)
• Control Signal Config. Dip-Switch Pin 6/TTL Signal
• Baud Rate 9600 bps
• Power Supply Interface DC 12V 2A

Electrical Index

• Power Supply Adapter 12V DC 2A
• Input Voltage 12V DC (10.5-14V DC)
• Input Power 24W (Max)
• Working Environment Indoor

Physical

• Material Aluminum, Plastic
- Dimensions 5.7"W x 6.4"H x 5.8"D [7.2"H w/ Tilt Up]
(145mm x 163mm x 148mm [183mmH w/ Tilt Up])
• Weight 2.4 lbs (1.1 kg)
- Box Dimensions 12.13" x 9.25" x 9.5" (309mm x 235mm x 242mm)
- Boxed Weight 5.6 lbs (2.55 kg)
• Color Gray or White
- Operating Temperature 32^ to +113^ (0°C to +45°C)
• Storage Temperature -14°F to 140°F (-10°C +60°C)
• Working Environment Indoor only