DS-3E3728F-H - Network switch Hikvision - Free user manual and instructions

Product Type	Managed Network Switch
Model	DS-3E3728F-H
Ports	24 x 10/100/1000Base-T PoE+ (802.3af/at), 4 x 1000Base-X SFP
PoE Budget	370 W
Switching Capacity	56 Gbps
Forwarding Rate	41.67 Mpps
MAC Address Table	8K
Dimensions (W x D x H)	440 x 320 x 44 mm (17.32 x 12.6 x 1.73 in)
Weight	4.2 kg (9.26 lb)
Power Supply	AC 100-240V, 50/60 Hz
Power Consumption	≤ 450 W (with PoE)
Operating Temperature	0°C to 45°C (32°F to 113°F)
Storage Temperature	-40°C to 70°C (-40°F to 158°F)
Humidity	5% to 95% non-condensing
Management	Web UI, SNMP v1/v2c/v3, CLI
VLAN Support	802.1Q, up to 4K VLANs
QoS	8 priority queues
Security	Port security, ACL, 802.1X
Cleaning	Use a dry, soft cloth. Avoid liquids.
Spare Parts & Repairability	Contact Hikvision support; not user-serviceable.

Frequently Asked Questions - DS-3E3728F-H Hikvision

How do I reset the DS-3E3728F-H to factory defaults?

Press and hold the Reset button on the front panel for about 10 seconds until all LEDs flash. The switch will reboot and restore factory settings.

What is the default IP address and login for the web interface?

The default IP address is 192.168.1.254 with username admin and password 12345 (or left blank). It is recommended to change the password after first login.

How many PoE devices can I connect?

You can connect up to 24 PoE devices (one per port), but the total PoE budget is 370W. Ensure the total power of connected devices does not exceed this limit.

Can I use the SFP ports for uplink?

Yes, the 4 SFP ports are designed for uplink connections using 1000Base-X fiber optics or copper SFP modules. They support Gigabit speed.

Does the switch support VLAN configuration?

Yes, it supports 802.1Q VLAN with up to 4K VLAN IDs. You can create, modify, and assign ports to VLANs via the web interface or CLI.

What is the maximum cable length for PoE ports?

The maximum cable length for 10/100/1000Base-T ports is 100 meters (328 feet) using standard Cat5e or better cable.

How do I update the firmware?

Download the latest firmware from the Hikvision website. Go to the System > Firmware Update page in the web interface, select the file, and click Upgrade. Do not power off during update.

Is there a warranty for this switch?

Hikvision typically offers a 3-year limited warranty. Please check the specific warranty terms provided at purchase or contact Hikvision support.

What are the mounting options?

The switch can be mounted in a 19-inch rack using the included brackets, or placed on a desktop with rubber feet.

Does the switch support link aggregation?

Yes, it supports IEEE 802.3ad Link Aggregation Control Protocol (LACP). You can create up to 8 aggregation groups with multiple ports per group.

USER MANUAL DS-3E3728F-H Hikvision

The installation tools are not provided with the switch. Prepare them yourself as required.

Flathead screwdriver

Phillips screwdriver

Needle-nose pliers

ESD wrist strap

Marker

Installation accessories

Cage nutGrounding cable M6 screw

M4 countersunk-head screw

(Type A) (Type B)

Mounting brackets Rubber feet Grounding screw

Cable tie

The applicable installation accessories vary by switch model. Some accessories are not provided with the switch. The packing list describes the accessories provided with the switch.

A Wear an ESD wrist strap, and make sure the wrist strap makes good skin contact and is reliably grounded.

Mounting the switch in a rack

The applicable mounting brackets vary by switch model. Some switch models provide two installation positions on the two sides for mounting brackets: one at the port side and one at the power module side. Select an installation position for the mounting brackets as required.

Four screws are required to attach a Type A mounting bracket. Two screws are required to attach a Type B mounting bracket.

1 Attaching mounting brackets to the switch

Type A mounting bracket

Type A mounting bracket

Type B mounting bracket

Installation at the port side

Installation at the power module side

Installation at the port side

2 Attach cage nuts to the rack posts

Mount the switch in the rack

Diagram of a server rack with two vertical connectors and green circular indicators on one side (no text or symbols)

Example: Installation at the port side

Mounting the switch on a workbench

Simple line drawing of a rectangular electronic device on a flat table (no text or symbols)

Grounding the switch

Correctly connecting the switch grounding cable is crucial to lightning protection and EMI protection. Use the grounding cable provided with the chassis to ground the switch.

Installing and removing a power module

This section is applicable only to switch models that use removable power modules.

Connecting the power cord

Before connecting the power cord, connect the grounding cable and make sure the switch is reliably grounded. To avoid bodily injury, connect the power cord first to the switch and then to the power supply system.

1 Connecting the power cord for an AC power module.

Method 1

Method 2

2 Connecting the power cord for a DC power module.