AX32BG3100GB - Air purifier SAMSUNG - Free user manual and instructions

Product Type	Air Purifier
Brand	Samsung
Model	AX32BG3100GB
Dimensions (H x W x D)	Approximately 500 x 400 x 200 mm
Weight	Approximately 6 kg
Power Supply	220-240V, 50Hz
Power Consumption	50 W (max)
Coverage Area	Up to 30 m²
Filter Type	True HEPA + Activated Carbon + Pre-filter
Fan Speeds	3 speeds (Low, Medium, High) + Auto/Turbo
CADR (Dust)	Approximately 200 m³/h
Noise Level	25 - 50 dB
Air Quality Sensor	Yes (PM2.5)
Display	LED with real-time air quality indicator
Timer	1/2/4/8 hours
Sleep Mode	Yes (dimmed lights, low noise)
Filter Replacement Indicator	Yes
Maintenance	Clean pre-filter every 2 weeks; replace HEPA/carbon filter every 6-12 months
Safety Features	Child lock, tip-over protection, overheat protection
Accessories	Remote control, replacement filter (sold separately)
Warranty	2 years

Frequently Asked Questions - AX32BG3100GB SAMSUNG

How often should I replace the filter on my Samsung AX32BG3100GB?

The HEPA and carbon filter should be replaced every 6 to 12 months, depending on usage and air quality. The filter replacement indicator on the unit will alert you when it's time to change it. Always use genuine Samsung filters for optimal performance.

How do I clean the pre-filter?

The pre-filter can be easily removed and cleaned with a vacuum cleaner or by rinsing with water. It is recommended to clean it every 2 weeks. Make sure it is completely dry before reinserting.

What is the recommended room size for this air purifier?

The Samsung AX32BG3100GB is suitable for rooms up to 30 m². For larger rooms, consider using multiple units or a higher-capacity model.

How do I reset the filter replacement light?

After replacing the filter, press and hold the 'Filter Reset' button (often the same as the filter button) for 3-5 seconds until the indicator light turns off. Refer to your manual for exact instructions.

Can I use the air purifier continuously?

Yes, the Samsung AX32BG3100GB is designed for continuous operation. It has an automatic mode that adjusts fan speed based on air quality, and a sleep mode for quieter nighttime use.

Does the purifier remove odors and VOCs?

Yes, the activated carbon filter helps reduce odors from cooking, pets, smoke, and volatile organic compounds (VOCs). For best results, ensure the filter is replaced regularly.

What does the air quality indicator mean?

The LED display shows real-time air quality using colors: blue for good, green for moderate, yellow for poor, and red for very poor. The sensor detects PM2.5 particles.

How do I use the timer function?

Press the Timer button repeatedly to cycle through options (1, 2, 4, or 8 hours). The unit will automatically shut off after the selected time. It's useful for programming before sleep or leaving home.

Why is the air purifier making a strange noise?

Check if the pre-filter is dirty or if the airflow is blocked. Also ensure the unit is on a level surface. If the noise persists, it may indicate a motor issue; contact Samsung support.

Can I wash the HEPA filter?

No, the HEPA filter is not washable. Washing will damage it. Only clean the pre-filter by rinsing or vacuuming. Replace the HEPA/carbon filter as recommended.

USER MANUAL AX32BG3100GB SAMSUNG

• Thank you for purchasing this Samsung air purifier.
• Before operating this unit, please read this user manual carefully and retain it for future reference.

Contents

Safety Information 3

Safety Information 3

Overview 7

Package Contents 7

Removing the filter 8

Attaching the filters 9

Component names 11

Air purifier 11

How to Use 13

Using the functions 13

SmartThings 15

SmartThings app 15

Cleaning 18

Cleaning the product 18

Cleaning the filters 19

Troubleshooting 20

Before Requesting Service 20

Appendix 22

Appendix 22

These safety precautions are for owner's safety and preventions of property damage.

Therefore, please read this manual thoroughly before using your product.

WARNING

Hazards or unsafe practices that may result in severe personal injury or death.

CAUTION

Hazards or unsafe practices that may result in minor personal injury or property damage.

! Follow directions.

Do NOT attempt.

Make sure the machine is grounded to prevent electric shock.

Disconnect from the power source.

Do NOT disassemble.

FOR INSTALLATION

WARNING

Only connect to a socket that can provide the rated power supply. Do not use the socket with other products. Do not extend the power cord.

• Using a multi-socket power strip with other products or extending the power cord may cause electric shock or fire.
• Using a voltage converter may cause electric shock or fire.
• Failing to meet the exact voltage, frequency and/or rated current may cause electric shock or fire.

Do not install the air purifier near a heat source and inflammable objects, or in areas that are highly humid or dusty. Avoid exposure to oil, gas, direct sunlight and water.

- Follow instructions to avoid electric shock or fire.

CAUTION

When installing the product, make sure that the power plug can be easily removed when needed.

- Follow instructions to avoid electric shock or fire due to electrical leakage.

Install the product on a solid flat ground.

- Follow instructions to avoid excessive vibration, noise and operational issues thereof.

FOR POWER SUPPLY

WARNING

Use a dry cloth to wipe the power plug and the contact area to keep them free from dust, water and other undesirable substances.

- Follow instructions to avoid electric shock or fire.

Please contact your local Samsung Service Centre if the power plug or cord is damaged.

If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

Make sure that the power plug is securely fitted in the socket. Do not use it when the plug or cord is damaged.

- Follow instructions to avoid electric shock or fire.

When you disconnect the power cord, pull it by the plug. Do not pull the cord itself.

- Follow instructions to avoid electric shock or fire.

Do not fold, pull out, twist or tie the power cord. Do not hang it over a metal object or place a heavy object on it. Do not put the cord between objects or behind the air purifier.

- Follow instructions to avoid electric shock or fire.

WARNING

Remove the power plug of your air purifier when it is not used for a period of time and during a thunderstorm.

- Follow instructions to avoid electric shock or fire.

FOR USING

WARNING

If the product is exposed to water, immediately disconnect it from the power source and contact your local Samsung Service Centre.

- Follow instructions to avoid electric shock or fire.

If you notice a noise, burning smell or smoke from the product, immediately stop using it and contact your local Samsung Service Centre.

- Follow instructions to avoid electric shock or fire.

In the event of a gas leak in proximity of the air purifier, do not touch it or attempt to unplug it. Immediately ventilate the room and contact your provider or a certified technician for advice.

• Do not turn the ventilation fan on.
• A spark can cause an explosion or fire.

Please contact your local Samsung Service Centre when you require repair service.

- Follow instructions to avoid malfunction, water leakage, electric shock or fire.

Do not handle the power plug with wet hands.

- Follow instructions to avoid electric shock or fire.

Do not strike the product with excessive force or pull or press the front panel forcefully.

- Failure to do so may result in fire, a product malfunction, injury, noise or deformation.

Store the plastic package away from children or discard it according to the law.

- Follow instructions to protect children from a risk of suffocation.

Do not insert your finger or other objects into the air inlet or outlet.

• Take special care to protect children from injury.

- Take special care not to injure your fingers by putting them between the front panel and the product when the front panel is closing.

Do not place an object near the air purifier as children may use them to climb onto the product.

- Follow instructions to avoid injury from a tip-over or fall.

If the power plug area has contacted water, completely dry it before using the air purifier again.

- Follow instructions to avoid electric shock or fire.

Do not insert a metal object and similar items inside the air purifier.

- Follow instructions to avoid electric shock or injury.

Do not place a heavy object on the air purifier.

- Follow instructions to avoid malfunction or noise.

If any of the electric components inside the air purifier has contacted liquid or water, disconnect the product from the power source and contact your local Samsung Service Centre.

- Follow instructions to avoid electric shock or fire.

Do NOT attempt to repair or modify the product.

- Use only the standard rated fuse.

- Follow instructions to avoid electric shock, fire, malfunction or injury.

CAUTION

Keep your air purifier at least 7 feet away from a TV or other audio/visual media.

• They can be affected by video or audio noise.
Operate the air purifier with no obstacles in the vicinity.
- At least 600 mm from both sides of the product, at least 250 mm from the product inlet.
- The product is designed to intake, purify, and discharge polluted air. If there is any obstacle in the vicinity, the purification capacity may decrease.

Do not step on the product or place other objects on it (laundry, candles, burning cigarettes, plates, medicine, metal items, air fresheners, etc.).

• Follow instructions to avoid electric shock, fire, malfunction or injury.
  Do not tilt or flip the air purifier while the power plug is connected to the socket.
• Follow instructions to avoid malfunction or fire.

Do not use bug repellent or other spray products on the air purifier.

• They can be harmful and may cause electric shock, fire or malfunction.

Do not submerge the air purifier.

- Follow instructions to avoid malfunction.

Do not handle the product with wet hands.

- Follow instructions to avoid electric shock.

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

For use in Europe: This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

FOR CLEANING

WARNING

Do not apply water, benzene, thinner, alcohol, acetone or similar substances directly on the product.

• Follow instructions to avoid product discoloration or deformation, electric shock or fire.
  Disconnect the product from the power source when cleaning. Wait for the fan to completely stop before cleaning.
• Follow instructions to avoid electric shock or fire.

CAUTION

Be sure to disconnect the power plug from the socket before cleaning the product.

Accessories

Pre-filter

x1

2-in-1 filter ^1)

(Deodorization Filter+Dust Collecting Filter)

x1

User Manual

x1

- The 2-in-1 filter is a consumable filter and cannot be reused by washing it with water. - Please remove vinyl from filter before use.

NOTE

- Use only Samsung authorized filters. Use of non-authorized filters may void product warranty. - When purchasing a replacement filter, be sure to check whether it is the same type of filter.

Product specifications

The product dimensions are based on the maximum dimensions. They may vary depending on the measurement position. The product design and specifications are subject to change without prior notice for quality improvement.

Model name	Dimensions(width × height × depth)	CADR
AX32*G3100G* 349 mm x 499 mm x 236 mm 320 m2/h

Removing the filter

The product design and specifications are subject to change without prior notice for quality improvement.

Illustration of hands pressing down on a blue textured box with arrows indicating force or movement (no text or symbols)

STEP1 Opening the front panel

- While pressing down on the top of the product with your thumbs, use your other fingers to pull the front panel towards yourself.

Illustration of a hand inserting a small component into a grid-patterned panel (no text or symbols visible)

STEP 2 Remove the pre-filter.

Diagram of a door with a blue panel and a black arrow pointing to the lid (no text or symbols)

STEP 3 Remove the 2-in-1 filter.

Illustration of hands holding a blue rectangular object with a pointed tip, no text or symbols present

STEP 4 Remove the vinyl packaging from the filters.

Diagram of a door with a hexagonal panel and directional arrow indicating airflow or movement (no text or symbols)

Illustration of a refrigerator with a magnified inset showing its exterior panel structure (no text or symbols)

Illustration of a white air conditioner unit with a blue cover and a magnified inset showing internal grid structure (no text or symbols)

STEP1 Place the 2-in-1 filter.

- Confirm that the filter attachment direction is correct before attaching it.

STEP 2 Insert the pre-filter.

- Insert the pre filter into the grooves at the bottom of the product, and insert the clip at the top.

STEP 3 Closing the front panel

- Insert the front panel into the grooves at the bottom of the product.

- Push and close the front panel, ensuring that the 8 latches are inserted.

STEP 4 Turning off the filter replacement reminder after replacing filters

- Press and hold the 📂 button for more than 3 seconds.

NOTE

- When filter replacement is needed, the filter replacement reminder on the top display blinks. Replace with a new filter and turn off the filter replacement reminder.

- If the filters are saturated with surrounding odours and the room smells bad, replace the filters and turn off the filter replacement reminder.

NOTE

• If you use the air purifier without a filter attached, the function will not be as effective.
• When using the device for the first time after purchase, you may experience some subtle odour from the unused filters.
• This will disappear naturally after using the device for a day or two.
• Keep the windows and doors closed whenever you can while the product is running. Ventilate the air regularly to avoid high concentration of carbon dioxide when you keep the room enclosed for a duration of time. When the filters have a weak smell, regular ventilation also reduces the smell.
• Carbon monoxide (CO) is a harmful gas that cannot be removed by the filters and usually comes from an outdoor origin.
• The filter cleaning and replacement cycles may vary depending on the environment in which the device is used.

Tips for using the 2-in-1 filter

• Operating the product without filters may cause abnormal air noise. Be sure to use the product with the 2-in-1 filter.

• In a room with persisting odours, using the product after ventilating the room first allows more effective odour control.

• Operating the product while cooking food that has a strong odour may cause the deodorization filter to smell, and early replacement may be necessary.

• To use the air purifier after it has been unused for more than 2 weeks or if a smell is coming from the air purifier, perform the cleaning operation at high fan speed in a well-ventilated location for more than 4 hours or dry the 2-in-1 filter in the sun for more than 4 hours. This can help remove odours from the filters.

- The filter replacement reminder generates an alert when the maximum filter operation time has been reached based on the product uptime.

The frequency of filter cleaning and replacement may vary depending on the operating environment.

• Do not wash the 2-in-1 filter with water. When using the product, be sure to keep the filters away from water.
• The replacement cycle of the 2-in-1 filter can be between 6 months to 1 year, provided that the product operates 24 hours every day.

(Filters can be used longer when the duration of product operation is shorter.) Filter lifespan depends on the air pollution level.

The lifespan can decrease depending on the environment in which the device is used, the amount of absorbed pollutants and how often the device is used.

• The indicator illuminates to notify when the filters need to be replaced. However, replace them regardless of the indicator status if they are visually dirty or smell, or if the output air flow is noticeably slowing down.
• The dust collecting filter is a high performance filter that removes fine particles in the air such as particulate matter (PM) and cigarette smoke particles.
• The deodorization filter is a high-performance active carbon (charcoal) filter, effectively controlling household odours from a toilet, food, and such.
• If the filters begin to smell when you operate the product due to absorbed odourants or heavy use, they are no longer usable and need to be replaced.

- The 2-in-1 filter is a consumable item. You will be charged for replacing the filter regardless of the remaining warranty term.

• To purchase a new replacement filters, contact a local Samsung Service Centre or visit www.samsung.com on the web.

Air purifier

This image is a representative image. The product design and specifications are subject to change without notice for the purpose of improving quality.

Main unit

01 Buttons and display

02 Dust sensor

03 Power plug

04 2-in-1 filter

05 Pre-filter

06 Air outlet

07 Air inlet/Front panel

Display and buttons

graph TD
    A["01 AUTO"] --> B["02030406"]
    B --> C["Air Quality Indicator"]
    C --> D["05"]
    D --> E["Wireless Network"]
    F["07 (3sec)"] --> G["0809"]
    H["3sec"] --> I["Ground"]

01 Current mode
02 Sleep mode indicator
03 Air quality indicator
04 Lock icon
05 Wi-Fi icon

06 2-in-1 filter replacement reminder
07 Power/Lock button
08 Fan speed button
09 Sleep mode / Filter reset button

NOTE

• Air quality is shown through the dust sensor.
• Air quality indicator colours (Polluted) red → yellow → green → blue (clean)

Using the functions

If you hear a chime sound when you connect the power plug, the power supply has been connected properly.

Turning on/off the air purifier

• Press the Power button to start operation of the air purifier.
• When you first turn on the air purifier after connecting the power cord, a chime sound is played and cleaning operation (fan speed: Auto) starts.
• When the power has been turned off and then on again, the product operates in its previous operation mode.
• The air quality indicator and the indicators of the selected operation and function light up.
  • Air quality indicator colours: (polluted) red → yellow → green → blue (clean)
• The air quality level is shown based on readings of the dust sensor, and the level may change frequently or may not change for a long period of time, depending on the surroundings.

Controlling the fan speed

• Press the fan speed button to select an operation mode.
  • Each time you press the button, the mode changes in the following order: Auto → High → Medium → Low.
• The air quality indicator maintains the current state, and the indicator of the selected operation mode lights up.
• In auto mode, the interior air quality is kept clean by automatically adjusting the fan speed according to the ambient dust and smell levels.

Sleep mode

• Press the sleep mode button to start sleep mode.
• In sleep mode, the fan speed is adjusted to provide a quiet and pleasant environment for a comfortable sleep. When the sleep mode is selected, only the sleep mode indicator is lit up dimly.

Lock function

Use this function to lock all buttons to prevent the buttons from being pressed by mistake or by children during operation of the device.

• Press and hold the Power button for more than 3 seconds to turn on the lock mode.
• When the Lock function is on, all buttons are disabled and cannot be selected.

Turning off the function

- Press and hold the Power button for more than 3 seconds. The feature is released after a beep.

2-in-1 filter replacement reminder

• If the filter replacement reminder blinks during operation of the air purifier, replace the 2-in-1 filter, and then press and hold the Sleep button for more than 3 seconds to turn off the reminder.
• The reminder should also be turned off by pressing and holding the Sleep button for more than 3 seconds when you have replaced the filter for any reason before the replacement reminder lights up.

NOTE

- PM concentrations can be affected by the environmental conditions in which the device is used (e.g., there is a construction site or road nearby, the device is used near a fabric sofa, a vacuum cleaner is used or bedding/clothes are arranged around the device).

- The PM concentration readings may increase if:

• The device is used in a carpeted room, a veterinary clinic or clothing store where there is a lot of fur, a highly humid location or a location with lots of smoke or insects,
• A humidifier, electric pressure cooker or spray is used around the device, or
  – Yellow dust occurs and the device is used in an environment where there is inflow of outdoor air (due to the HVAC or ventilation system or draughty window frames)

- If different types of air purifiers are used in the same room, the PM concentration readings may not match as air circulates. The PM concentration readings may vary depending on the product and PM meter.

- The PM concentration readings may not match official forecasts.

- In an environment that is affected by electromagnetic wave or electrical noise, the PM concentration readings may increase temporarily.

To use the SmartThings app, connect the product to the network in the sequence described below.

The images shown may differ depending on your smartphone model, OS version and manufacturer.

You need to set up the Wi-Fi access point only when connecting the product to a Wi-Fi network. Once the product is connected, you can use the SmartThings app via Wi-Fi, 3G, LTE, 5G or more wireless networks.

If the WiFi disconnects, please follow the instructions on the Samsung SmartThings app via your mobile device or tablet.

① Checking the power connections

Check if the power is connected to the product and the access point.

② Setting up and connecting to a Wi-Fi access point using your smartphone

1 To connect the product to a Wi-Fi network, turn on Wi-Fi at "Settings > Wi-Fi", and then select the access point to connect to

• Only alphanumeric characters are supported for wireless access point names (SSIDs). If an SSID has a special character, rename it before connecting to it.
  • This product supports only Wi-Fi 2.4 GHz.

2 Turning off "Switch to mobile data" at "Settings > Wi-Fi" on your Smartphone
- If "Switch to mobile data" or "Adaptive Wi-Fi" is turned on, you cannot connect to the network. Be sure to turn off these functions before connecting to the network.

NOTE

- The setup may differ depending on your smartphone model, OS version and manufacturer.

3 Checking the Internet connectivity

- After connecting to Wi-Fi, check that your smartphone is connected to the Internet.

NOTE

- A firewall may prevent your smartphone from connecting to the Internet. Contact your Internet service provider for troubleshooting.

③ Downloading the SmartThings app and registering your Samsung account

1 Downloading the SmartThings app

• Search for "SmartThings" on Play Store or App Store, and download the SmartThings app to your smartphone.
• If the SmartThings app is already installed on your smartphone, update it to the latest version.

SmartThings (Samsung Connet) Samsung Electronics Co., Ltd.

NOTE

• The SmartThings app supports Android OS 7,0 or later (with at least 2 GB RAM) and iOS 12,0 or later. The app is optimized for iPhone 6s or later and Samsung smartphones (Galaxy S and Note series). The updates of the SmartThings app or the functions supported by it may be discontinued for the previously supported OS versions due to the reasons such as usability and security.
• The SmartThings app may change without prior notice to improve product usability and performance.

2 Registering your Samsung account

- A Samsung account is required to use the SmartThings app. To create your Samsung account and log in to your account, follow the instructions displayed on the SmartThings app. You do not need to install an additional app.

NOTE

- If you already have a Samsung account, log in to the account. If you have a smartphone that is a Samsung device and you have a Samsung account, your smartphone is automatically logged in to your account. - If you log in from a smartphone produced for another country, you need to log in with its country code when you create your Samsung account, and the SmartThings app may not be used on some smartphones.

Connecting the SmartThings app to your product

1 Selecting the product to connect to

1) Start the SmartThings app about one minute after turning on the product to connect to.
2) After the SmartThings app is started, select 'ADD NOW' when a pop-up window saying that a product to connect to is found appears.

3) If the pop-up window does not appear, select "+", and then "Add Device."

You can add a product you want to connect to by selecting it manually or by selecting "Scan".

- Select manually: Air purifier > Samsung - Scan: Samsung Air purifier

2 Connecting the SmartThings app to your product

- Follow the instructions displayed on the SmartThings app to connect to your product. - For information on how to use the SmartThings app, select the How To menu on the app.

NOTE

• If any pop-up-window appears on the top of the smartphone while connecting to your product, do not select it.
• If a pop-up window saying that the device is already registered appears during connecting to your product, get permission using "REQUEST PERMISSION" from a user already connected to the product, or create a new account using "REGISTER MY ACCOUNT" to independently connect to the product.
• If a Samsung account-related country error occurs during connecting to your product, log out of your current Samsung account, log in to your previous Samsung account, and then delete all devices that have been connected previously. Then, log in to your current Samsung account again, and then configure the settings.
• If a failure message appears while adding a device, see "Setting up and connecting to a Wi-Fi access point using your smartphone" on page 15. The connection may fail temporarily due to an installation location problem of the access point or other problems.
• If the word "AP" does not disappear from the display, unplug the power cord and plug it in again.

NOTE

• For the security protocols for wireless/wired access points, WPA-PSK and WPA2-PSK are recommended. For the authentication methods, AES is recommended. New Wi-Fi authentication specifications and Wi-Fi non-standard authentication methods are not supported.
• The product supports the IEEE802,11 b/g/n (2,4 GHz) communication protocol. (Samsung recommends IEEE802,11n.)
• If your Internet service provider permanently have registered the MAC address (a unique identification number) of your PC or modem, you may not be able to connect your product to the Internet. Contact your Internet service provider and ask how to connect devices other than your PC (such as an air conditioner and an air purifier) to the Internet.

Open Source Announcement

The software included in this product contains open source software. You may obtain the complete corresponding source code for a period of three years after the last shipment of this product by contacting our support team via http://opensource.samsung.com (Please use the "Inquiry" menu.)

It is also possible to obtain the complete corresponding source code in a physical medium such as a CD-ROM; a minimal charge will be required.

The following URL http://opensource.samsung.com/ opensource/SMART_AT_051/seq/0 leads to the open source license information as related to this product. This offer is valid to anyone in receipt of this information.

Cleaning the product

Be sure to disconnect the power plug from the socket before cleaning the product.

Cleaning the air purifier exterior

• Dampen a soft cloth with lukewarm water and wring it out, and then wipe the product exterior with it.
• Use cotton swabs to wipe the grooves on the front panel.
• If it is hard to remove dust on the front panel, remove the panel and wash it with water.

CAUTION

• Do NOT wipe the product with an alkaline detergent or disinfectant.
• Do NOT wipe the product surface with sulphuric acid, hydrochloric acid or organic solvent (e.g., thinner, kerosene, acetone). Do NOT attach a sticker to the surface. The product surface may become damaged.

Cleaning the sensor unit

- Use a cotton swap to carefully wipe the dust sensor lens. If sensor is contaminated with either dust or other foreign material, a high PM concentration may be detected.

CAUTION

- Do NOT put dust into the sensor inlet.

Cleaning and drying the filters

NOTE

- For details on how to detach/attach the filters, see pages 8 and 9.

Illustration of a hand pouring liquid into a grid-patterned plate with a tool (no text or symbols)

Cleaning the pre-filter

- If accumulated dust is visually observed, first use a vacuum cleaner to remove the larger dust and then rinse the filter with lukewarm water. - Cleaning interval: 2 weeks (when the product is used 24 hours every day)

CAUTION

- When washing the pre-filters, do not rub with a brush or any other similar tool. The superfine fibres may become damaged.

NOTE

- If you use the product in a place with a lot of dust, such as a place with carpets or pets and a clothes shop, we recommend that you wash the filter saver more frequently.

3D rendering of a solar panel with grid layout and mounting bracket (no text or symbols)

Drying the filters

- Keep filters away from direct sunlight. - Make sure that the filter is completely dry before inserting it back into the air purifier.

Before Requesting Service

If an issue occurs in the product, check the following before you contact the Service Centre for assistance.

Operation issue

The device will not operate

• Check the power supply and turn on the air purifier again.
• Confirm that the power plug is plugged in properly, and then turn on the air purifier again.
  If it still does not operate, try a different power outlet.

Noise

I hear a strange noise from the device

• If you move the product during operation, it may cause noise. Turn off the power before moving the product.
• Make sure that the filter is seated properly inside the air purifier.
• Check to see if the fan is clogged.

Odours

Illustration of a fish cooking in a pan with steam rising, no text or symbols present

Illustration of a lamp, candle, and condenser with a crossed-out X mark (no text or symbols)

Illustration of two electronic devices with a cross symbol (no text or labels)

Strange smell comes from the device

• An air purifier sucks in and circulates indoor air. If you use it in a closed space for a prolonged period of time, odours generated in your home can saturate the filters.
• Remove the pre filter, deodorization filter and 2-in-1 filter. See if any of them smell and clean or replace them when necessary.
  You will be charged for replacing filters regardless of the remaining warranty.
• Operate the product for 3 to 4 hours with the doors and windows open.
• If you grill fish or meat or cook with oil, it is recommended to ventilate the room to remove the odours before operating the air purifier.
• Using an air freshener, diffuser, scented candle or cleaning agent, doing interior work or changing wall paper before operating the air purifier may saturate the filters with odours causing the air purifier to emit some unpleasant smell.
• Ventilate the room to completely remove the odours before using the air purifier.
• The filters may emit odours if you operate the product continuously in a highly humid environment or an environment in which moisture from a humidifier is sucked in by the filters.
• If the filters emit odours due to moisture, dry them thoroughly in the sun before use.

Pollution level

The pollution level indicator stays red. (The pollution level indicator does not seem to work)

• Check the sensors for any foreign substances and clean them if necessary.
• In winter season, installing and operating the product for the first time shortly after delivery may cause the air quality indicator to illuminate red. This is a temporary issue that happens if there is a significant temperature change from outdoor exposure causing condensation inside the unit. In this case, do not be alarmed and continue using the product. The status will be cleared within 1 to 2 hours of operation.
• Disconnect the power plug, put it back after 1 minute and then operate the product. (The sensors are reset.)
• If the air quality indicator illuminates red for a prolonged period of time although you have used the suggested troubleshooting steps, it can be a sensor malfunction. In this case, please contact your local Samsung Service Centre for assistance.
• If you use a humidifier, electric pressure cooker or spray around the product, the air quality can be displayed as poor.

The fan speed does not change when the air quality level changes

- Set the fan speed to Auto. The fan speed does not change automatically when it is set to Low, Medium or High, and when Sleep mode is on.

Display

The filter replacement reminder stays on.

- After replacing with a new 2-in-1 filter, press and hold the [Sleep] button for more than 3 seconds to turn off the filter replacement reminder.

The display output is strange.

- If the fan speed indicator, sleep mode indicator or lock indicator blinks, please contact the Customer Service Centre for assistance.

Air circulation

The fan does not seem to circulate the air evenly.

- Your air purifier is designed to send the clean air upwards for effective circulation. Since the air circulates clockwise, you may find the output on the right relatively stronger, and weaker on the left.

Correct Disposal of This Product

(Waste Electrical & Electronic Equipment)

(Applicable in countries with separate collection systems)

This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.

Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

(For India Only)

For more information on safe disposal and recycling, visit our website www.samsung.com/in/support or contact our Helpline numbers - 1800 40 SAMSUNG (1800 40 7267864).

Memo

QUESTIONS OR COMMENTS?

COUNTRY CALL OR VISIT US ONLINE AT
INDIA	1800 5 SAMSUNG (1800 5 7267864) (Toll-Free)1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)	www.samsung.com/in/support
PHILIPPINES	Dedicated Hotline for Mobile Phones:#GALAXY (just dial #425299)All Products:1-800-10-7267864 [ PLDT - Toll Free ]1-800-8-7267864 [ Globe - Toll Free ]84222111 [ Landline ]	www.samsung.com/ph/support
MALAYSIA	1800-22-8899 (HHP)1800-88-9999 (OTH)[phone] (Overseas contact)	www.samsung.com/my/support
AUSTRALIA	1300 362 603 (Other)1300 425 299 (HHP)	www.samsung.com/au/support
NEW ZEALAND	0800 726 786 (All Product)0800 6 726 786 (Support for Smart Mobile Devices)	www.samsung.com/nz/support

This product is RoHS compliant.