Joinsee 352 - Webcam Soyntec - Free user manual and instructions

Product Type	Webcam
Brand	Soyntec
Model	Joinsee 352
Dimensions (approx.)	95 x 50 x 45 mm
Weight	100 g
Power Supply	USB 2.0 (bus-powered)
Maximum Video Resolution	1920 x 1080 (Full HD)
Frame Rate	30 fps
Field of View	70°
Built-in Microphone	Yes
Focus Type	Fixed focus
Low Light Compensation	Automatic
Mounting	Clip-on or tripod screw
Compatible Operating Systems	Windows, macOS, Linux
Cable Length	1.5 m
Cleaning Instructions	Wipe with a soft, dry cloth. Avoid liquids.
Safety Precautions	Do not expose to moisture or disassemble.
Repairability	User-repairable parts: none. Contact support.
Included Accessories	Quick start guide

Frequently Asked Questions - Joinsee 352 Soyntec

How do I install the Soyntec Joinsee 352 webcam?

Plug the USB cable into a free port on your computer. The operating system will automatically detect it and install the required drivers. If not, download the driver from the official Soyntec website.

What is the maximum resolution of the webcam?

The webcam supports a maximum video resolution of 1920x1080 (Full HD) at 30 fps. For the best quality, ensure proper lighting and use a compatible video conferencing app.

Does the webcam have a built-in microphone?

Yes, it has a built-in microphone that captures clear audio. For better sound quality, speak within 1 meter of the webcam and avoid background noise.

Is the webcam compatible with Mac computers?

Yes, the Joinsee 352 works with macOS and other major systems like Windows and Linux. It is plug-and-play on most systems.

How do I adjust the focus?

The webcam has a fixed focus lens that is factory-set to provide a sharp image from about 20 cm to infinity. No manual adjustment is needed.

Can I use the webcam for streaming?

Yes, it is suitable for streaming at 1080p resolution. Use software like OBS Studio or Zoom. Ensure your computer meets the system requirements for smooth performance.

How do I clean the webcam lens?

Use a soft, lint-free cloth (like a microfiber cloth) to gently wipe the lens. Do not use any liquids or abrasive cleaners as they may damage the lens coating.

What safety precautions should I follow?

Do not disassemble the webcam or expose it to water or excessive moisture. Unplug during thunderstorms and avoid using near heat sources.

Is the webcam compatible with tripods?

Yes, the base has a standard tripod screw (¼ inch) that fits most tripods. You can also use the clip to attach it to a monitor or laptop lid.

What should I do if the webcam is not recognized?

First, try a different USB port. Check Device Manager (Windows) or System Information (Mac) for driver issues. Restart your computer. If still not working, download the latest driver from the Soyntec support page.

USER MANUAL Joinsee 352 Soyntec

Soyntec thanks you for purchasing your new webcam Joinsee.

We wish you enjoy using it.

The Joinsee are a VGA webcams with built-in microphone which provides an easy way to enjoy videoconference using a USB connection to your computer.

We suggest reading this user manual for enjoying this product is a safe way and with the best performance.

Main features

• Built-in microphone with audio via USB.
• Innovative design suitable for both laptop and desktop computers.
• Manual adjustable focus.
• Automatic exposure and gain control.
• Still image resolution: VGA 640x480.
• Video resolution: VGA 640x480.

Specifications are subject to change without notice.

© 2008/09 by Soyntec. All rights reserved.

• Capture speed: Up to 30 fps (QVGA) and up to 15 fps (VGA).
• Includes special button for taking photos.
• Features status LED indicator.
• USB 2.0/1.1/1.0 connection.
• Compatible with Windows VISTA / XP / 2000 / 98SE / ME.

Product contents

• Webcam.
• CD with drivers and softwares.
• User manual.

Product overview

The following picture shows the main parts of the webcam:

Figura A: Webcam JOINSEE 350 Yellow example main parts

Specifications are subject to change without notice. © 2008/09 by Soyntec. All rights reserved.

Webcam installation

Please note that in order to install the webcam you need a free USB connector in your computer.

Follow these steps to install the webcam:

1. Insert the provided drivers CD and select “Install Joinsee Driver”.
2. Click the "Next" button.
3. Click “Finish” to close the installation wizard.
4. Connect the webcam to a free USB connector. The operating system will detect the webcam and it will be ready to use.
5. Press the snapshot button on top of the webcam to launch the monitoring software and check that the webcam has been properly installed.

ArcSoft ArcSoft Magic-i software installation

1. Insert the provided drivers CD and select "ArcSoft Magic-i".
2. Select the installation language.
3. Click the "Next" button.
4. The license contract will appear. Click "Yes".
5. The installation folder can be modified. It is recommended to leave the default folder. Click the “Next” button.
6. The new program group can also be modified. Just leave the default program group and click “Next”. The copy of files will start.
7. Click "Finish" to close the installation wizard.

ArcSoft WebCam Companion 2 software installation

1. Insert the provided drivers CD and select “ArcSoft WebCam Companion 2”.
2. Select the installation language.
3. Click the "Next" button.
4. The license contract will appear. Click "Yes".
5. The installation folder can be modified. It is recommended to leave the default folder. Click the “Next” button.
6. The new program group can also be modified. Just leave the default program group and click “Next”. The copy of files will start.
7. Click "Finish" to close the installation wizard.

Special guarantee

Energy Sistem guarantees that your product does not have any material, design or manufacture defect and provides a 36 month guarantee.

Guarantee procedure:

- Visit the Support section at http://support.soyntec.com and select your product to view the FAQ (Frequently Asked Questions). The solution to your problem is very likely to have been already published there. You will also be able to download user manuals, user guides, drivers and updates.

- If you cannot find an appropriate solution in the Support section, you may send us your enquiry or warranty service request using this mail: [e-mail]

- Alternatively, you may prefer to contact the distributor from which you purchased the product, presenting them the receipt or invoice.

Specifications are subject to change without notice.

© 2008 by Energy Sistem Soyntec. All rights reserved.

Trademarks

All company, brand and product names are trademarks or registered trademarks of their respective companies.

DECLARATION OF CONFORMITY

Supplier Name: Energy Sistem Soyntec S. A.

Address: Pol. Ind. Finestrat C/ Calpe esq. C/ Alicante S/N, 03509 Finestrat

Alicante - Tel: [phone] - Fax: [phone]

NIF: A53107488

We declare under our own exclusive responsibility the product conformity:

Soyntec® WebCam VGA Joinsee™ 350 series, Video-surveillance, Duo and Built-in microphone.

Manufacturing country: China

Specifications are subject to change without notice. © 2008/09 by Soyntec. All rights reserved.