Question 1

How to resolve the issue when the '+' and '-' buttons of the BESTHERM CONNECTE 1000 WATTS radiator do not work?

Accepted Answer

If the '+' and '-' buttons of your BESTHERM CONNECTE 1000 WATTS radiator are unresponsive, here are some steps to follow to try to resolve this issue:

1. Check the power supply

Make sure the radiator is properly plugged into a working outlet.
Check that the main switch of the radiator is in the 'ON' position.

2. Reset the device

Unplug the radiator from the electrical outlet.
Wait about 5 minutes to allow for a complete reset.
Plug the radiator back in and check if the buttons work again.

3. Check for control lock

Some models have a control lock feature to prevent accidental changes.
Try pressing the '+' and '-' buttons simultaneously for a few seconds to unlock the controls.

4. Clean the buttons

Sometimes, dirt or dust can prevent the buttons from functioning properly.
Gently clean around the buttons with a dry or slightly damp cloth.

5. Contact customer service

If none of these solutions work, it is possible that the control panel is defective. In this case, contact BESTHERM customer service for technical assistance or repair.

Question 2

How do I unlock my BESTHERM CONNECTE 1000 WATTS radiator stuck at 6 degrees in P3 mode and switch it back to P1 mode?

Accepted Answer

If your BESTHERM CONNECTE 1000 WATTS radiator displays a key on the screen and remains stuck at 6 degrees in P3 mode, it means it is in lock mode to prevent any accidental changes to the settings.

Steps to unlock and change the mode:

Unlock the radiator: Press the "+" and "-" buttons simultaneously for about 3 seconds. The key symbol should disappear, indicating that the lock is disabled.
Change the operating mode: Press the "P" (or "Mode") button to scroll through the modes until you reach P1.
Set the temperature: Use the "+" and "-" buttons to increase the temperature to the desired value.

These steps will allow you to regain control of your radiator and adjust the settings according to your needs.

Question 3

How to set the time on the BESTHERM CONNECTE 1000 WATTS heater?

Accepted Answer

Setting the time on your BESTHERM CONNECTE 1000 WATTS heater is an important step for the predefined programs (P1, P2, P3) to work correctly. The procedure depends on the state of your device.

For first use (device plugged in but new):

As soon as you plug in the device, the time will automatically display on the screen.
Press the "≡" button (programmer symbol) to toggle between hours, minutes, and day.
Use the "+" and "-" buttons to set each value to the correct time.
Press the "◇" button (standby) to confirm and return to standby mode.
The device will automatically switch to standby mode after 10 seconds of inactivity.

If the device is already in operation:

Press both the " + " and " - " buttons simultaneously for a few seconds to access the time setting menu.
Navigate with the "≡" button to select the part to modify (hours, minutes, or day).
Adjust the values using the "+" and "-" buttons.
Confirm your setting by pressing another button or wait 10 seconds for the device to automatically return to its previous mode.

Once the time is correctly set, your heater will be able to execute your customized heating programs without any issues. Make sure the display matches the exact time before relying on the programming.

Question 4

What are the steps to use a BESTHERM 500 Watts towel dryer?

Accepted Answer

Your BESTHERM HESTIA towel dryer (models HJEE 500W or HJ8EE 750W) must first be properly installed. Install it vertically on the wall using the provided wall brackets, fixed to a sturdy and flat wall. Maintain a minimum distance of 300 mm at the top and on the sides to ensure good air circulation. Check that the wall is in good condition (without cracks or moisture) and consult a building professional to adapt the screws and plugs to the material of your wall. For the safety of young children, install the device so that the lowest heating bar is at least 600 mm from the floor.

The electrical connection must be made by a professional electrician. The device is connected to a standardized wall box placed at least 60 cm from the floor, powered by an independent electrical circuit protected by a residual current device (RCD) of 30 mA maximum. The connection wires are: the blue or light gray wire for Neutral (230V), the brown or red wire for Phase (230V), and the black wire for the optional pilot wire control (to be insulated if not used). The device must never be plugged into a standard wall socket with a power plug.

Once connected, first set the clock by pressing the M button to access the settings menu, then select the clock and set the hours (00-23), minutes (00-59), and day of the week (1-7). Your towel dryer offers several operating modes accessible with the OK-boost button: Standby mode (device powered but not heating), Frost protection mode (maintains around 7°C), Comfort mode (temperature adjustable between 5 and 29°C), ECO mode (3.5°C less than Comfort, thus 1.5 to 25.5°C), and Program mode with 7 customizable 24-hour programs (P1 to P7) for weekly regulation.

Set the desired temperature in Comfort or ECO mode using the +/- buttons (the temperature is adjustable from 5 to 29°C in Comfort). The setting is automatically saved after 5 seconds or by pressing another button. For enhanced heating, activate Boost mode by holding down OK-boost for 3 seconds: set between bSt1 (1 hour at 29°C) or bSt2 (2 hours at 29°C), then confirm. The digital display shows icons to indicate the active mode, temperature, and activated functions such as open window detection.

Access the advanced settings menu by pressing M to configure Program mode (7 24h programs defined by day of the week, with Comfort or ECO choice for each hour), automatic open window detection (which switches to Frost protection mode if the temperature suddenly drops), or keyboard locking to prevent accidental changes. Hold M for 3 seconds to disable the lock or to switch between Program mode and Pilot wire mode (external control).

Avoid covering the device to prevent overheating. The device has a thermal cut-off that automatically cuts off power in case of thermal overload. Place towels on the heating bars without blocking air circulation. Never place the device directly under a power outlet, in a damp room, near a water point, in a draft, or outside.

For maintenance, always isolate the device from the power supply and wait for it to cool down before taking any action. Clean the exterior with a damp cloth and then dry with a dry cloth. Use a vacuum cleaner to remove dust from the ventilation grilles. Never immerse the device in water. Regularly check the mounting points on the wall and tighten them if necessary. In case of power loss, the device retains only the settings, temperature, and operating mode in memory; you will need to reset the clock after power restoration to correctly use Program mode.

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