The freezer works but the refrigerator does not cool

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Accepted Answer

This problem generally indicates a malfunction of the cold air distribution system between the freezer and the refrigeration compartment. Here are the most common causes and how to check them:

Main causes:

Blocked air duct - On the RFB110 model, cold air comes from the freezer and circulates to the refrigerator via a duct. If this is blocked by frost or debris, the cold air will not circulate. Check and clear the visible air vents in the refrigeration compartment.
Frost buildup - Excessive frost in the freezer can block the airflow. Defrost if necessary.
Thermostat set to minimum - Check that the refrigerator thermostat setting is not accidentally positioned at the lowest setting. A setting that is too low prevents the air diverter from functioning properly.
Faulty air diverter - The valve that directs cold air may be stuck or defective, preventing air from circulating to the refrigerator.

Verification steps:

Clean the refrigerator's grilles and air vents
Check the thermostat setting and increase the temperature if necessary
Ensure that no items are blocking the air ducts inside

If after these checks the refrigerator still does not cool, contact Evakool customer service with your model number RFB110 - a technical intervention may be necessary.

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