Question 1

Why won't my BIKE 160 start even when the charger is on?

Accepted Answer

The charger for the BIKE 160 uses indicators to inform you:

Red light: charging in progress (approximately 5 hours for a full charge)
Three blue bars (at the top): BIKE 160 battery fully charged

How to start the BIKE 160 once charged

When the battery shows three blue bars, follow these steps:

Unplug the PS84B546Y1500S charger from your BIKE 160
Press the power button on the handlebars while pushing upwards
Push the BIKE 160 with your foot to reach about 3 km/h
Engage the throttle trigger to activate the electric motor

If the BIKE 160 still refuses to start with a fully charged battery, wait for the complete 5-hour charging cycle to finish. An incomplete charge may prevent the motor from activating.

Question 2

Can the battery of the URBANGLIDE BIKE 160 be removed for recharging?

Accepted Answer

No, the battery of the URBANGLIDE BIKE 160 is not removable by the user. According to the manufacturer's instructions, this bike contains a battery integrated into the frame that can only be replaced or removed by qualified personnel. Any attempt to remove it may damage the product and void the warranty.

How to recharge your URBANGLIDE BIKE 160: The bike recharges directly by plugging it into an electrical outlet. The charging port is located in the frame of the bike and is protected by a cover that must remain closed when not charging. Only use the smart charger provided with the product (reference PS84B546Y1500S). Never plug in a charger from another brand, as this could damage the battery.

Charging duration and procedure: The full charging time is 5 hours. You can charge the battery at any time; there is no need to wait for it to be completely empty. The bike's display shows the battery level on four bars: when the battery is fully charged, the three top bars turn blue. The smart charger automatically stops at 100% to avoid damaging the battery.

Essential recommendations: Never leave the bike charging unattended. Unplug the charger from both ends when charging is complete. Store the bike in a dry place at room temperature (between 0 and 30°C). If you do not use the bike for 60 to 90 days, recharge the battery at least once every 3 months to maintain its lifespan. In case of battery malfunction, contact a qualified after-sales service, as only competent personnel can intervene on this component.

Question 3

How to solve connection issues with the URBANGLIDE app for the BIKE 160?

Accepted Answer

If you are having trouble connecting the URBANGLIDE app with your BIKE 160, here are several steps to follow to resolve this issue:

1. Check your Internet connection

Make sure your smartphone is connected to the Internet, either via Wi-Fi or mobile data. An unstable connection may prevent synchronization with the app.

2. Update the app

Check that you are using the latest version of the URBANGLIDE app available on the App Store or Google Play Store. Updates often fix bugs related to connectivity.

3. Enable Bluetooth

The BIKE 160 typically connects via Bluetooth. Ensure that your smartphone's Bluetooth is turned on and that the app has the necessary permissions to access it.

4. Restart the app and device

Completely close the URBANGLIDE app and relaunch it.
Restart your smartphone to reset the connections.

5. Check your credentials

Make sure to enter your email address and password correctly, paying attention to uppercase and lowercase letters.

6. Reset your password if necessary

If you think your password is incorrect, use the reset function in the app to create a new one.

7. Proximity and interference

Place your smartphone close to the bike and avoid interference from other electronic devices that could disrupt the Bluetooth connection.

By following these tips, you should be able to resolve most connection issues with the URBANGLIDE app for your BIKE 160.

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