Q: The straightener's screen displays an error, the temperature is no longer visible, and the buttons are unresponsive

This issue with the screen and buttons being unresponsive may be caused by a malfunction in the digital system. Here’s how to resolve it: Solution 1: Forced Reset Completely unplug the Keration XWide Digital straightener from the electrical outlet Wait at least 30 to 60 seconds for the system to reset Plug the device back in and press the button 4 (on/off) to restart it Solution 2: Check the Button-Lock System The straightener has a Button-Lock system that locks the keys after the temperature is selected. If this system has activated abnormally: Wait a few seconds (the lock should deactivate automatically) If that doesn’t work, proceed with the forced reset above If the problem persists If after resetting the screen still shows an error and the buttons remain unresponsive, it is likely an electronic failure that requires repair. Contact GAMA technical service or your retailer with your warranty number (the device comes with a 2-year warranty).

Question 1

The straightener's screen displays an error, the temperature is no longer visible, and the buttons are unresponsive

Accepted Answer

This issue with the screen and buttons being unresponsive may be caused by a malfunction in the digital system. Here’s how to resolve it:

Solution 1: Forced Reset

Completely unplug the Keration XWide Digital straightener from the electrical outlet
Wait at least 30 to 60 seconds for the system to reset
Plug the device back in and press the button 4 (on/off) to restart it

Solution 2: Check the Button-Lock System

The straightener has a Button-Lock system that locks the keys after the temperature is selected. If this system has activated abnormally:

Wait a few seconds (the lock should deactivate automatically)
If that doesn’t work, proceed with the forced reset above

If the problem persists

If after resetting the screen still shows an error and the buttons remain unresponsive, it is likely an electronic failure that requires repair. Contact GAMA technical service or your retailer with your warranty number (the device comes with a 2-year warranty).

Question 2

What does the flashing "ion" message on the GAMA Starlight IHT 5D straightener mean and how can it be resolved?

Accepted Answer

The flashing "ion" message on your GAMA Starlight IHT 5D straightener does not indicate a malfunction, but rather the normal operation of the ION PLUS system. This technology activates automatically as soon as you turn on the straightener and generates ionization that is significantly higher than traditional devices.

The ION PLUS technology is visible through the metal wires protruding from the ionizer on the side of the device. To be even more effective, the ionization system has been placed outside the product, which produces a slight humming sound when the device is in operation. It is completely normal for this indicator to appear or flash: it poses no danger and does not constitute a failure.

To check that your straightener is functioning correctly, here are the points to verify:

The device turns on normally by pressing the power button
The plate reaches 150°C in a few seconds and heats up to 230°C as indicated
The digital display shows the temperature steadily
The hair straightens properly without crackling or issues
A slight noise (light humming) is audible: this is normal with ION PLUS technology

If the "ion" message disappears after turning on and the device operates normally (heats up, straightens hair), everything is in order. If the message remains displayed continuously and the device no longer heats up or does not function properly, turn off the device, unplug it, and wait 30 seconds before turning it back on. In most cases, this resets the system.

To maintain your device and ensure the proper functioning of the ION PLUS system, regularly clean the plates after each use with a damp cloth once the device has cooled down. Avoid aggressive products. Make sure the device is completely dry before reusing it.

If the device stops working despite these checks or if you observe abnormal behavior beyond the flashing "ion" message, contact an authorized GAMA repair center.

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